Name: Marriott Norfolk Waterside
Address: 235 East Main Street 23510, Norfolk, 23510, US

10/10

Exceptional

03 Aug 2026

Laverne

We enjoyed our stay due to the staff being friendly and courteous. The quality of the food at the Start restaurant was excellent and there was a good selection to choose. The room was very clean and everything was kept up to date. The ice machine on the 16th floor worked, but it was loud.

10/10

Exceptional

29 Jul 2026

James

Great

10/10

Exceptional

27 Jul 2026

Rachel

Only stayed 1 night but the staff was very friendly

10/10

Exceptional

19 Jul 2026

Patrick

Emplacement parfait, près de tout. Personnel accueillant et sympathique. L'hôtel était parfait. J'aurais aimé en profiter davantage. Définitivement une adresse à retenir pour un séjour plus long. On se reverra assurément. Merci!

Family

2/10

Poor

18 Jul 2026

Timothy

Hotel was just fine
The restaurant was an awful experience

10/10

Exceptional

18 Jul 2026

Lindsey

The stay was comfortable and cozy.

8/10

Excellent

18 Jul 2026

Mary

Valet parking was very expensive and was very slow at 5:00 a.m. It took 45 minutes to get my vehicle.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Brandy

Parking was dicey.

8/10

Excellent

16 Jul 2026

Rick

Nice place to stay. Great location to see downtown Norfolk. Self parking needs some work, hotel needs to deal with the town and come up with a plan that works for the customer first and then the hotel and town.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Lekeesha

Central location was optimal

Family

10/10

Exceptional

15 Jul 2026

Krystal

The staff were so nice and helpful. I had a beautiful view of the river and the room was clean and well kept.

Family_with_children

10/10

Exceptional

14 Jul 2026

Emanual C

Nice hotel, very old inside needs updated materials

Self

6/10

Pleasant

13 Jul 2026

Lynda

Great location but unfortunately the property needs maintenance, kiosk for snacks and drinks needs to be opened to provide better service. Currently, if its closed, you have to pay at the front desk. If its a busy weekend, you will have to wait.

Family_with_children

8/10

Excellent

10 Jul 2026

Michael

Great bang for the buck. Compared to the other 2 hotels around and the amenities, there exactly the same even with a well know name. Didn't use any of the amenities on the property but did drop in and take a look, very clean. The room was perfectly Clean and staff were helpfull and very friendly. Would recommend this spot for anyone looking for a good price per value, this place is a steal.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Robert

Very nice stay except for the limited elevators and the elevators not working morning of checkout.

Partner

6/10

Pleasant

07 Jul 2026

Zita

Had blood on my cover in the room I was staying in , room 1712, had to find housekeeping to get service corrected. Took pic of

10/10

Exceptional

06 Jul 2026

Starlisha

Love this location!

Friends

6/10

Pleasant

06 Jul 2026

Allan

Front desk staff ( Caroine) were pleasant, professional and helpful.
Overall, this property offers the business/ casual travellers a great location in downtown Norfolk with easy access to waterfront activities, nearby parking, convention spaces, a terrace pool, and limited dining but with better choices nearby. Loss of MacArthur Mall is a significant blow to the downtown vibrancy.
And time has exacted its toll on the property which needs cosmetic attention in virtually all areas.

Partner

8/10

Excellent

05 Jul 2026

Renee

Quick trip to see the USS Wisconsin. We were supposed to stay somewhere else but ended up having to switch locations and this was all we could find. Caroline at the front desk was very helpful and friendly. We stayed on a Saturday night and felt that the hotel was overpriced, $399 + taxes and fees which came out to be $460. The Hotel is located within walking distance to the USS Wisconsin as well as the MacArthur Memorial. The hotel was clean and there is a restaurant in the lobby of the hotel as well as a coffee bar to purchase coffee.

Partner

10/10

Exceptional

01 Jul 2026

Terry

We had a great stay room was clean. Shower was great lot of water pressure. Had to ask for towels once and then they made sure to do rest of stay. We will stay there again. Everyone was very pleasant

Partner

8/10

Excellent

30 Jun 2026

Jerry

It’s in a good location to eat and go to events and cruise ships

Partner

10/10

Exceptional

29 Jun 2026

Beth

Very friendly
Staff

Partner

6/10

Pleasant

28 Jun 2026

Chrissy

Good hotel for one night. I definitely should have researched more. Paying for parking and breakfast was a surprise. Especially when we could have booked other hotels in the area that offered those things. Great views.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Tanya

Hotel was close to late night external activities and food.

4/10

Poor

25 Jun 2026

Serena

The only good thing about the hotel was the location to the festival. They are more concerned about catering to their elite members. Our check-in was delayed by 1 hour which is 5pm because they allow their elite members a 4 pm checkout! While the lobby is really nice the room was mediocre and out dated. The AC never cooled off, the toilet didn't flush correctly, the water pressure in the shower only worked if the water was on super hot. For the cost this should have been a lot better experience!

Partner

10/10

Exceptional

24 Jun 2026

Evelyn

Convenient location to various restaurants and important locations like airport and port. View of water was amazing and friendly staff.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Whitney

Clean room, and

10/10

Exceptional

22 Jun 2026

William

The room was clean and the bed comfortable. Really close to perfect. Which today, with how Carly some hotels have gotten, is kind of rare. If you have our experience you will be fine.

Partner

8/10

Excellent

22 Jun 2026

Waleska

The hotel is very well located in Downtown Norfolk, making it convenient for restaurants, attractions, and exploring the area.

The property could benefit from some renovations and updates. The customer service staff were friendly and courteous; however, they were unable to resolve an issue involving a supposed double check-in that appeared in their system when there was actually only one stay.

Overall, it was a good experience, and I would consider staying here again for a couple of nights because of its excellent location. Thanks

Partner

10/10

Exceptional

21 Jun 2026

Marcelene

The staff were excellent when we came to stay before and following our cruise. The port is a wonderful viewed walking distance from this hotel. The hotel is located in a safe space and within walking distance to so many restaurants and fun activities. It was so great, my kids have asked for us to actually go and plan a stay specifically there and in Norfolk for a few days!

Thank you for the hospitality and comfortable stay! Staff went above and beyond and it was just a great stay!

Family_with_children

10/10

Exceptional

21 Jun 2026

David

Clean room, helpful staff. Breakfast not included but it was good, especially the omelets. Parking in city garage only with enclosed walkway to 3rd floor. Not enough luggage carts; elevator wait time was a bit long due to hospitality staff using 1 of 4 available.

4/10

Poor

21 Jun 2026

Perry

The rooms were clean but no extra pillows or blanket.

Friends

10/10

Exceptional

19 Jun 2026

Jennifer

The staff was pleasant and love the restaurant on site

6/10

Pleasant

16 Jun 2026

Irene

Staff in the restaurant that served breakfast were too busy standing up front talking to wait on our party of 3. I had to get up to get a refill of coffee. Waitress took our order than joined her friends again. By the time our food was served it was cold. Cold eggs and toast - very unappetizing!

Friends

10/10

Exceptional

11 Jun 2026

Anita

Great stay, will alwaysstay here when cruising!!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Joan

Recommended.
Caroline helped us with a room change. She was great!!
The breakfast buffet was good too.
Super easy walk to the cruise port.
We parked in the Main Street parking garage on floor 3 and used the bridge to the hotel.
Then parked there for the 8 day cruise. $104
Would definitely stay again.

8/10

Excellent

10 Jun 2026

Janice

We enjoyed our very brief stay. It was nice to have a coffee shop with breakfast sandwiches right in the lobby. My major disappointment was the pool being closed for maintenance. The location is excellent. The parking garage is well-lit, with in/out privileges, but is a bit snug for maneuvering the different levels on the spiral ramp.

Partner

4/10

Poor

09 Jun 2026

Lori

The staff were polite and helpful. However, the hotel did not have an accessible room with a waterside view. I booked two rooms, we had to call down to reception to have the rooms cleaned two days in a row. The entire hotel needed to be overhauled and renovated, it appeared very run down. I have family who resides in the area and I would not stay there again.

Family

10/10

Exceptional

09 Jun 2026

Laura

The location is absolutely perfect. It is within walking distance of some great restaurants. The staff was amazing. They were very kind and helpful.

Partner

6/10

Pleasant

08 Jun 2026

James

We did have a few issues - the noise from the exterior at night was a bit annoying and the WFI was not secure and we could not access our computers! The view from our room was great!

Family

10/10

Exceptional

06 Jun 2026

Yg

Everything was great

10/10

Exceptional

31 May 2026

Michael

Very clean and nice and close to port.

10/10

Exceptional

31 May 2026

Jose

Everything was great

10/10

Exceptional

31 May 2026

Sam

Excellent

10/10

Exceptional

29 May 2026

Richard

Breafast was very good

10/10

Exceptional

27 May 2026

Rachel

I stayed at the Norfolk Waterside Marriott from 5/20/26-5/22/26. I was attending a Women’s Conference at the Hilton one block away. I was checked in with a smile by Felecia who gave me info on different restaurants and convenience stores nearby. The room was clean, and comfortable with an amazing view of the river. My only complaint was that the WiFi server was not functioning properly to watch any TV and the stopper in the bathroom sink wasn’t functioning well at all but I made do. The staff responded quickly when I requested additional cups be brought up to my room to drink water and when I asked about access to a-computer and printer to print out my boarding pass to catch my flight back to Maryland. I want to also recognize Airianna,the front desk supervisor, and Jacqualine who checked me out when I was ready to leave on5/22/26. All of the staff and employees that I interacted with were happy, helpful and friendly from the maintenance staff, housekeeping and the team out in front of the hotel that helped with parking,unloading suitcases and welcoming guests to the hotel . I will be coming back to this hotel when I visit Norfolk again.

Family

10/10

Exceptional

23 May 2026

James

Staff

Family

8/10

Excellent

20 May 2026

Christina

Love the Location; easy walk to my event. Beds were super comfy. Staff was friendly enough.
Cons: TV stations were not working, but received a nice food voucher as a comp. The shower drain backed up regularly and sink gurgled as water slowly drained.
Most likely will stay again next year for event.

Friends

10/10

Exceptional

20 May 2026

Daniel

Clean, well maintained, comfortable.

10/10

Exceptional

18 May 2026

Renee

Convenient to Waterside and other Norfolk Downtown attractions. Rooms are spacious and the view of sailboats on The Elizabeth River is peaceful.

Self

4/10

Poor

18 May 2026

Sharon

We stayed for 2 nights and the tv did not work the entire stay. I spoke to a desk agent on the phone multiple times and went in person two times regarding this issue. No one came to the room to fix the tv after being told multiple times they’d send someone up. The hotel is dated and needs renovations. Not worth the room rate.

Family

4/10

Poor

17 May 2026

Erika

one of the bedsheets smelled and we were out of conditioner. We stayed 3 nights & nothing was ever done. Also you have to pay for parking

Family

6/10

Pleasant

17 May 2026

Michael

Breakfast was well prepared

Partner

10/10

Exceptional

17 May 2026

Desiree

The room was immaculate, the staff went above and beyond to assist and we're very friendly. We did not eat at the property. Valet service was top notch. Plenty of bars, restaurants and things to do in the vicinity.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Songae

The hotel was clean and staff was friendly. We would stay again.

Partner

4/10

Poor

11 May 2026

Dionne

Location was great but that’s it!
We stayed one night.
No hand soap in our bathroom. I requested soap from the first desk and I was told housekeeping would deliver it to our room.
We never received it. Once we checked out and we asked about the soap. The front desk staff said oh we don’t have any!!
Check out time is at 11:00. However, at 9:30 housekeeping started banging on the door asking if we needed services…why? Then, at 10:30 there was more banging on the door followed by a housekeeper entering our room with a key! I told the manager upon check out and she stated she would follow up with housekeeping and security! No apology or empathy for the inconvenience. Not to mention we paid almost $300 for this stay! If we are ever back in Norfolk we won’t be staying here.

Partner

8/10

Excellent

10 May 2026

Bruce

Everyone was extremely professional. Check-in was absolutely painless. Check out was a bit hectic. Lots of people checking out, not enough staff. They really needed a key dropbox

Family_with_children

4/10

Poor

04 May 2026

Keisha

This was no fault of the hotel staff but when we arrived, some guests were too close to the front door smoking Marijuana. I didn't see it but everyone could smell it.
The hotel could use some renovations as we saw water damage on the walls in our room and the inner part of the bath tub was peeling/flaking. The shower's water pressure was terrible. We had double beds and thank goodness because the sheets had black stains on one bed.
Hotel staff was amazing, very helpful and personable.

Family

10/10

Exceptional

02 May 2026

Rahshanda

Went to eat breakfast. No server in sight. I was properly sat by the host, and had small conversation with the cook. Who ended up getting me the things I needed because the server brought my drinks and then disappeared.

Partner

8/10

Excellent

01 May 2026

Clarke

Clean room but some highlights of a dated building or damage. The hallway had a chunk of wall missing, the toilet tank was running (sound wise) constantly, the ceiling in the bathroom was a bit rusty and had unfinished paint, little things like that. I’d say it way average, not exceptional. Staff was neutral to kind. Parking options nearby were plentiful thankfully.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Marlinda

Great experience all around. I arrived early and was put on a waiting list and was able to check in early!!!!

Business

10/10

Exceptional

24 Apr 2026

Rasheeda

Nice breakfast set up. Everyone really friendly. Convenient to everything.

Business

10/10

Exceptional

24 Apr 2026

Shauna

Everything was great from the location to the staff.

Friends_and_family Friends

8/10

Excellent

22 Apr 2026

Terri Voisard

Motel was nice and quiet. Did not eat there or park vehicle. Liked walkability

Family

6/10

Pleasant

21 Apr 2026

donna

The in-house restaurant, CapoCapo, has terrible table service. The wait staff do not want to be there. The food is decent.

The parking garage is scary. The elevator is unreliable; avoid it. Pricing signs are unclear.

Self

10/10

Exceptional

20 Apr 2026

Christine

Our room was clean and comfortable, and we had a lovely view of the water.

Partner

10/10

Exceptional

11 Apr 2026

Valerie

Breakfast not so great

Family

6/10

Pleasant

11 Apr 2026

Ellen

Breakfast not so great

Family

8/10

Excellent

09 Apr 2026

Terri

The M club breakfast was disappointing.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Nyla

Yes

10/10

Exceptional

04 Apr 2026

Jean

Slept like a baby it’s clean, excellent service. Would stay there again

Friends

10/10

Exceptional

01 Apr 2026

Susan

Nice Hotel. Friendly Staff. Great Location.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Sheena

Jamaya at the front desk was extremely helpful in an unusual situation

Family

4/10

Poor

31 Mar 2026

Heather

The overall cleanliness appeared good until we got in bed and lifted up the comforter, we could see mold through the middle of it between the top and bottom layers in the stuffing part. It was late at night and didn't go downstairs to get another one because the wait time for the elevators was 15ish minutes. The indoor pool was cold (we stayed in March) so we couldn't swim either. For the price, I honestly expected a little better.

Family_with_children

10/10

Exceptional

29 Mar 2026

Nichelle

Room was clean, staff was friendly

Self

6/10

Pleasant

29 Mar 2026

Rebecca

Staff was welcoming and assisted quickly with a broken coffee maker and lack of pool towels. Elevators were beyond horrible (up to a 10 minute wait at times) and I was very unimpressed with the valet service. At arrival all but one individual was on their phone and offered no assistance retrieving a luggage cart. And upon multiple departures, we received notification the car was ready, however, it was another 15 minute wait in the lobby. Overall, staff was friendly and mostly helpful but I wouldn't choose to stay here again in comparison to other hotels nearby.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Christine

The toilet experience was a first my testicular area became wet each time I sat down on the toilet!! NEVER has this happened anywhere in my whole life!!

8/10

Excellent

28 Mar 2026

Paula

This is a clean, well appointed hotel in a great location. But I couldn’t give it a 5-star rating because the layout from the parking garage is confusing. We had to go through several gatherings in a couple of the banquet rooms to find the elevator to our room after entering the hotel from the parking garage. And there were no signs once you enter the hotel. So it’s very confusing. It was already late when we arrived, so it just wasn’t a welcoming experience. But our room had a great view of the water & waterside district & it was quiet & comfortable! Lastly, the employee at the coffee shop (Steam) was kind of rude. A customer in front of us asked if they had a particular breakfast sandwich & she ignored him. When he asked again, she said,”if you don’t see it, we don’t have it; that’s why I didn’t answer you the 1st time”. All I could do was shake my head in disbelief…

Partner

10/10

Exceptional

27 Mar 2026

Kenneth

Breakfast was good. Valet parking was fast. But we went into the lounge for a cocktail and because they had a party they served us in plastic cups. With the price of there cocktail, it should never be served in a plastic cup.

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

James

Great central location.

10/10

Exceptional

10 Mar 2026

Jacqueline

This is one of the best Marriott's so far

Self

8/10

Excellent

09 Mar 2026

Krishna

Caroline and staff were great. Hotel is beautiful. Spacious.

2/10

Poor

02 Mar 2026

Chandler

Staff was not friendly and my room was not ready until much later than my scheduled check in time. When I tried to voice my concerns to hotel staff, they dismissed the complaints without providing any remedy. Water pressure was terrible. There are only 4 elevators and it could take up to 20 minutes to catch one during peak hours.

Partner

10/10

Exceptional

01 Mar 2026

Matthew

Clean, nice staff

6/10

Pleasant

01 Mar 2026

Dave

Room was clean… Sink in bathroom had no Hot water all weekend! Bed and bedding has changed, Not soft as described as listed for sure!

Family

10/10

Exceptional

23 Feb 2026

Celia

My husband and I stayed here from out of town for the first time, for the Weekend to Remember Marriage Conference. Great customer service, house keeping were great and we didn’t have to ask for anything, they made sure we had everything we needed. No complaints and we had an amazing view towards the water and boats. Walking distance to all the amazing restaurants. We will definitely be staying again

Partner

4/10

Poor

22 Feb 2026

Joshua

Room was in ok shape. Water coming out had many visible particles in it. Lastly, the walls are extremely thin when in an interconnected room.

8/10

Excellent

22 Feb 2026

John

Staff were nice, our stay was short but the bed was stiff.

10/10

Exceptional

22 Feb 2026

Dewey

Very nice clean large room

6/10

Pleasant

21 Feb 2026

Amanda

The room was very hot even when I turned the AC on and had it set to 62 the thermostat was still reading 71. Other than that the view was beautiful. I had a view of the river side and was on the 18th floor so it looked very nice at night. The amenities were good and the room was clean and smelled good. Furniture was kept in decent shape. Bed was very comfortable. Definitely would stay again.

Self

8/10

Excellent

21 Feb 2026

David

Staff were great

Partner

10/10

Exceptional

19 Feb 2026

Stormy

Nice room

8/10

Excellent

19 Feb 2026

Brandon

Staff and facilities were great. Housekeeping could do better, no trash liners in the bins and found a blood? stain on the sheets.

Partner

8/10

Excellent

17 Feb 2026

Richelle

No microwave

Partner

10/10

Exceptional

16 Feb 2026

Andrea

Room was clean, staff was friendly and accommodating

Leisure Family

8/10

Excellent

15 Feb 2026

Shanique

Clean room, great view and convenient walk to everything

Partner

6/10

Pleasant

11 Feb 2026

Carlton , Barbara

Room was fine , just restaurant was extremely slow and was not busy 1 hour wait for 4 breakfasts, seemed to be getting out room service or Togo orders before seated guests … accidentally left a extremely sentimental necklace in bathroom hanging on the shower door ( had moms ashes in it) and called hotel and stopped back but no one knew of anything turned in Very sad if someone would steal ashes

Leisure Friends

8/10

Excellent

09 Feb 2026

Shell

Briana was very nice and courteous at check-in.

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

casey

Friendly staff, clean room

8/10

Excellent

06 Feb 2026

Sara

The room was clean, and front desk was helpful. The restaurant was great from the food to the service. For my room service order, since I am a vegetarian, I modified eggs Benedict to substitute sliced tomatoes for Canadian bacon, but when it was delivered, the container was basically in it side, so it was a mess. There was no tomato, and it still had bacon. There was no utensils, even though I requested them.
When I got on the very full elevator to leave, a hotel employee got on a started complaining to another employee about the hotel. The second employee did not engage. When the second employee got off the elevator the first employee continued to complain to the guests.

Self