Name: SpringHill Suites Norfolk Old Dominion University
Address: 4500 Hampton Blvd, Norfolk, 23508, US

2/10

Poor

03 Aug 2026

Latoya

The Staff Steal your belongings, they dont clean rooms, and there a grumpy lady that works at the front desk that lies.

10/10

Exceptional

02 Aug 2026

SOLOMON

The room and hotel is very good and highly recommended, It was very quiet and nice to rest after a tiring day of long drive.
The cleanliness is very much appreciated, the ambiance inside the hotel and rooms are well maintained and appealing.

10/10

Exceptional

02 Aug 2026

Kathleen

Our room was ready and clean, spacious too. Staff was friendly and answered a couple of questions. We had a nice selection of items for breakfast and the hours were good.
My only small suggestion would be to have wipes available in the small gym in order to wipe down equipment after use.

Overall, a very nice stay.

10/10

Exceptional

29 Jul 2026

Zachary

Staff was very helpful and the hotel made a great overnight stay before finishing our trip to the outer banks the next day.

8/10

Excellent

29 Jul 2026

Theresa

The room and hotel as a whole were good. The attached restaurant had tasty food and beverages, though they weren't open on Sunday, unfortunately. Kind of outdated, but not terrible. The staff, especially the supervisor, were super friendly. I'd stay there again.

8/10

Excellent

29 Jul 2026

Monica

The staff was wonderful and helpful. The rooms were a little dated but decent.

10/10

Exceptional

29 Jul 2026

Gregory

front desk was great

6/10

Pleasant

28 Jul 2026

Julia

Property was well maintained, staff was friendly. The room needed some attention the bathroom floor and tub had the previous guests hair all over. The headboard was greasy. The clean towels in the bathroom had hair intertwined in it. Over all not a great stay.

8/10

Excellent

24 Jul 2026

Thomas

Good, clean, good breakfast

8/10

Excellent

21 Jul 2026

fran

We were really disappointed that we had to pay $13 for parking. We were not aware of this additional charge.

Partner

6/10

Pleasant

20 Jul 2026

Sri Lanka

The staff was polite and courteous.

2/10

Poor

20 Jul 2026

Brandon

Staff were super helpful and accommodating, especially given the circumstances. The hotel didn't have the ability to make key cards for any guests (the system was down?), so we were being directed to create Bonvoy accounts and use digital keycards via an app. But, of course, the app wasn't working with the doors, either, so nobody was able to access their own rooms. We all had to either keep our doors propped open or be let into our own rooms by a staff member every time we left. And there was no manager on site all afternoon or evening, so of course the staff weren't equipped to solve this problem. At least the beds were comfortable, but essentially we just couldn't leave our room all night.

Partner

8/10

Excellent

19 Jul 2026

Lyndsey

Great location. Front desk staff were lovely. So friendly and personable. Room was a bit small but for 1 night, it was just what we needed.

Family_with_children

6/10

Pleasant

15 Jul 2026

Peter

This hotel has seen better days. There is obvious damage in the rooms like cracks in the walls and shower area. The rooms need to be redesigned, the furniture in them is not efficient fpr the space so it feels very cramped. The A/C system needs an overhaul as does the breakfast options. Having only low-fat everything isnt good. The pool is tiny and unheated so its an ice box. The location is nice if you need to be in downtown Norfolk.

Family_with_children

8/10

Excellent

15 Jul 2026

Janelle

Here’s a polished, balanced review that highlights both the positives and the minor issues:

We stayed one night at SpringHill Suites Norfolk ODU while visiting Old Dominion University, and overall, it was a good experience.

There were a couple of minor maintenance issues. Our first room had a broken door lock, so the door was wide open when we arrived. We reported it to the front desk, and they promptly reassigned us to another room. In the second room, the toilet flush handle was loose, so you had to hold it and push it slowly for it to flush properly.

Aside from those issues, the room was clean, comfortable, and met our needs for a short stay. The location was excellent—just minutes from ODU, which was the reason for our visit. There were plenty of restaurants nearby, plus an on-site restaurant, making meals convenient. Self-parking was easy and located directly across the street for $13 per day.

Overall, despite the minor maintenance concerns, we had a pleasant stay. The staff responded appropriately, the location was great, and I would definitely stay here again.

Family

8/10

Excellent

12 Jul 2026

Andre

The fitness room was very very limited

Family_with_children

10/10

Exceptional

12 Jul 2026

Andre

Hotel service was great. The hotel is a little dated but the STAFF was on point. The breakfast was plenty and hearty, breakfast staff made sure everything was stocked well. The room was OKAY, nothing special

6/10

Pleasant

12 Jul 2026

Joshua

N/A

Partner

6/10

Pleasant

11 Jul 2026

Debi

There were issues getting into our room upon arrival, even after staff replaced the key cards 3 times, and ultimately they gave us a different room. Beds and room were generally fine, breakfast food was as expected, staff were nice. But no hot water for showers for two days.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Melvin

Staff great the manager a horrible person

10/10

Exceptional

06 Jul 2026

Patricia

The room was clean and welcoming! The staff was very helpful and accommodating to any requests we had. The variety of breakfast options was exceptional and the coffee was delicious!

Partner

2/10

Poor

05 Jul 2026

Eswin

Yo no lo recomiendo el personal no es amable le contestan enojados y el servicio de la piscina es terrible no ponen suficiente papel de toilet y cuando unos les pide papel de toilet solo uno le dan en otros hoteles ponen 4 rollos de papel en cada baño y cuando uno les pide solo uno le dan no lo recomiendo no pudimos usar la piscina solo que estaban dándole mantenimiento le pongo la calificación 000

6/10

Pleasant

05 Jul 2026

Aaron J

The breakfast definitely seemed underrated for a Marriott. Unlimited selection all just heated up things or frozen things. Very mid.

Family_with_children

10/10

Exceptional

03 Jul 2026

florabel

Room is clean and breakfast is great but time is too strict…

Family_with_children

10/10

Exceptional

02 Jul 2026

candice

Nice

10/10

Exceptional

01 Jul 2026

robin

The hotel is literally across the street from the Chartway Arena where we went to see Teddy Swims. The hotel is clean, comfortable and has a nice restaurant attached. We would stay there again for a concert!

Friends

4/10

Poor

28 Jun 2026

Diamond

We arrived a lil after 3 for check in room was not ready, ok no problem. Once we were able to check in the room was very musty . The sheets was used sheets for the pull out bed. The restaurant area smelled old like. My mom enjoyed the breakfast. Staff was polite and welcoming. Just need to do better with the smells in the hotel. Nice area for the hotel

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Emily

Our room looked like it had been straightened, but not cleaned. The sheets and towels were fresh, but there was visible urine on the bathroom floor, the toilet seat, and the underside of the lid. There was also debris in the bathtub.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Mandi

Staff was friendly, rooms were clean, but needed some updating.

Self

6/10

Pleasant

15 Jun 2026

Ronald

Garage parking is convenient. However our room TV did not work and is situated in an awkward format. There was wig hair found all over the room. And the temperature of the room was not consistent. We were gone most of the day and when we returned the room would be in the mid 70s when coming off a hot baseball tournament you would hope you can come back to a room that you set the temp to 70 on.

Family_with_children

6/10

Pleasant

14 Jun 2026

Alvena

1st class staff at front desk. I always receive a warm and welcoming greeting and they provided any information requested with a smile. However the room was clean but dingy, outdated, dark and gloomy. I hated being in the room but the lounge lacked an inviting sitting area and the pool water was too dirty to swim in. The breakfast bar was okay.The location was also okay. This hotel definitely did not meet the standards for the amount paid and being part of Marriott chain.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Sherri

Clean, friendly staff

6/10

Pleasant

12 Jun 2026

Joseph

I picked this property to be close to ODU and to take my kids swimming. The pool was freezing and the staff had no answer as why it was so cold. I didnt see anyone get in the pool during our stay.

Family_with_children

8/10

Excellent

09 Jun 2026

Laurence

Debbie at the front desk was enormously helpful! However, pool (advertised) was out of service. Blindsided by $13 and change per day parking, buried in \"parking available\" plus Expedia popups. The latter soured what could have been a superior stay.

Partner

4/10

Poor

09 Jun 2026

Daynell

The pool needs to be fixed at all times it is a highlight for families

Friends_and_family Family

4/10

Poor

09 Jun 2026

Daynell

Thank you for the space to speak
I had three rooms I paid for one from 4th to 9th and two from 6 to 8th. This was a lot the pool did not work one day. maintenance gave ever excuse but not realizing that people with children this is one of the most important thing. Towels were not brought had to keep asking for them. Three major great people that helped Richard and daytime later wears ponytail african american older woman trued what they could. Treat guest right and they will return and reservation cancelled after one day for friends who came for my wedding because of clinche they had to find another hotel. I was very about that. Not a very good trip very sad a

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Stephanie

The location to the arena was the highlight to our stay. The staff was great and the beds were comfortable!

Partner

10/10

Exceptional

08 Jun 2026

Lisa

Great location with all kinds of restaurants close, VA Beach is 30 mins away. Will definitely stay there again.

Family

10/10

Exceptional

05 Jun 2026

Kadine

I

Partner

6/10

Pleasant

04 Jun 2026

gelacio

Bueno pero mucho para lo que pague!

10/10

Exceptional

31 May 2026

Sheena

Everyone was great love it and we will Back!

Family_with_children

8/10

Excellent

27 May 2026

Melanie

The mattress was terrible, with 2 twin mattresses on a queen frame. There were hard bumps throughout the mattress, making it impossible to find a good comfortable spot. The wallpaper was peeling. The grab bar for the tub is located near the front of the shower, which would have been ok if the toilet wasn’t only inches away from the tub, basically blocking the grab bar.
The employees were very friendly and helpful. The breakfast was standard, and fresh. I didn’t require parking, but there was a parking garage. It is located in the middle of a college, and walkable to restaurants, and gas stations. Overall a decent hotel, except for the mattress in my room.

Self

6/10

Pleasant

20 May 2026

daniel

Friendly and helpful staff, comfortable rooms and great location.

Self

10/10

Exceptional

05 May 2026

Tammy

Great stay if going to sporting event at Old Dominion University.

Family

6/10

Pleasant

24 Apr 2026

paulo

Breakfast was ok. The room wasn’t the cleanest

Family_with_children

8/10

Excellent

10 Apr 2026

Kevin

It was nice

Self

8/10

Excellent

04 Apr 2026

Kristi

.

Self

10/10

Exceptional

20 Mar 2026

Adrien

The property is located in an excellent location. The staff is very friendly and attentive. Hotel is very well maintained and the room was kept spotless.

Family

8/10

Excellent

20 Mar 2026

Mary

The staff were the best! Friendly, smiling and willing to assist in any way possible.It was lovely to have an actual \"sitting\" area in our room. We were able to figure out how to use the TV, which is a challenge as so many other places use streaming services only. It would be awesome if the TV had been on a swivel base though. The shower was roomy with shampoo/conditioner and shower gel. The toilet area, however, was very crowded.

Partner

8/10

Excellent

17 Mar 2026

Laura

This hotel has lots of positives – and a few negatives. On the positive side, it’s a very convenient location right on the ODU campus.
The staff is, mostly, very sweet and helpful. They try to quickly honor requests for stuff like more toilet paper or a repair to a clogged sink.
Housekeeping is every other day, which is fine. The first time, whoever did the room did a fabulous job: everything was tidy and sparkling. The next time it was disappointing: there were fresh towels but no restocked toilet paper or toiletries, surfaces weren’t wiped down, and the bed wasn’t even made! To me, the bed being made is standard for a chain hotel, so I was surprised. The inconsistency made me wonder about the quality of the training for the housekeeping staff.

The oddest thing about this hotel is that the label “Suites” doesn’t really fit. Something like “Semi-Suites” would be more fitting. Unlike any other chain hotel I’ve ever stayed in with “Suites” in the name, the little kitchen area isn’t stocked at all. No tableware, cutlery, paper towels, sponge, dish soap. Instead, it basically has the stuff almost all chain hotel rooms have: a little fridge, a little microwave, and a little coffeemaker.

Overall, I’d say if you’re not concerned about having a usable kitchen area, this is a pretty nice hotel to stay in. It’s clean, comfortable and has a relaxed, welcoming vibe.

Self

10/10

Exceptional

01 Mar 2026

RICO

Great all around!! Staff was super friendly and this place was very clean!!

Family_with_children

10/10

Exceptional

27 Feb 2026

Ina

Staff were friendly & helpful

Self

6/10

Pleasant

20 Feb 2026

Marsha

The thermostat had to be changed as the heat was not working. The wifi was non-existent in the room. This was VERY inconvenient. Was told a service ticket was out in and never got a response after that. Charged 2 incidental charges? No hot tub at this location and the food was small. The breakfast was not that great either. Should be more hot options.

4/10

Poor

18 Jan 2026

Heath

Room was mediocre and we paid for a king suite and only given a queen room. We asked about the issue and was told they will let management know.

Partner

10/10

Exceptional

11 Jan 2026

woodland

Staff was great

4/10

Poor

23 Dec 2025

Sarah

On top of the room charge they also charge $13 extra to park your vehicle in the public parking garage across the street. The hotel lobby seemed really nice and then when you enter the hallway the hotel is very dated, worn out stained carpet. That theme continues into the room. The Sports Bar connected to the hotel was okay. The staff were lacking in customer service. The cost of our stay did not meet our expectations.

Leisure Family

10/10

Exceptional

18 Dec 2025

Miles

Helpful staff

8/10

Excellent

11 Dec 2025

Elisha

Room was clean but saw a cockroach

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Denis

Olivia, of the staff was exceptional. The only complaint is the length of time it took to get hot water at the bathroom sink.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Terri L

We were disappointed with room condition especially at this price point. We took pictures of our concerns and the staff went out of their way to make our stay better. They didn't have an option to move us to another room but did everything in their power to make us satisfied. I give 5 stars to the staff and 3 stars for the hotel. I'm being generous with 3 stars because of the staff. Probably won't stay again but if you must be at ODU, it is very convenient.

Partner

10/10

Exceptional

04 Nov 2025

Alexander

Excellent

10/10

Exceptional

13 Oct 2025

Melinda

Staff nice

Leisure Family

6/10

Pleasant

09 Oct 2025

Neil

It Was OK

This hotel is dated. The furniture and bathrooms need work. I could have used a handicapped toilet with my bad knees. One of your pictures showed a refrigerator and two glasses, and champagne. I guess our room didn't cut it..

Partner

6/10

Pleasant

24 Sep 2025

Robyn E.

I would stay again

The hallways smelled. But the staff was very accommodating and the breakfast was decent!

Friends_and_family Friends

8/10

Excellent

24 Sep 2025

Ronald

Toilet was for children vice adults and the sink area was in a separate room. Came in late and left early; so, can't comment on the free breakfast. Also, would be nice if on their website or third party write-ups they could state where you can park and what are the daily fees. Seems like hotels in general, like Vegas, have additional add-on that can take you by surprise. I would stay again; but, would ask for another room type.

Leisure Family

10/10

Exceptional

22 Sep 2025

Joshua

It was a great birthday weekend

Self

4/10

Poor

14 Sep 2025

Michael

No sleep

Ac unit was very noisy and cycled on and off constantly. Woke us up at every cycle and clunked and clanged all night. Street noise was horrendous. Very hard beds

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Deone

It was really good surrounded by activities to do also. Really comfortable stay me and my girlfriend really enjoyed it, the breakfast was great also

Friends_and_family Friends

10/10

Exceptional

25 Aug 2025

Teresa

This is our second time staying here. The staff is really nice and friendly. The place ia clean and the location is great.

Business_and_leisure Family

6/10

Pleasant

23 Aug 2025

Dawn

The sofa had stains/spills all over the cushions. No bedding was in the room for the sofa bed. The sofa bed was extremely uncomfortable. One of the pillowcases on the queen bed had a black spot on it.

Leisure Family

10/10

Exceptional

23 Aug 2025

Herbert

I liked the early check in the most. The staff was friendly. Parking was very convenient. The room was very clean. The only thing I noticed on my suite was there was a rusty residue on shower rod... thanks!

Leisure Family

8/10

Excellent

16 Aug 2025

Christine

Great breakfast options. Monday to Thursday daily food specials. Bartenders at Monarch bar are amazing.

Leisure Partner

4/10

Poor

12 Aug 2025

Alyson

Disappointing for a Marriott

The hotel room had a musty smell and felt very old. The room was so oddly shaped that it was difficult to see the tv from the beds. The water pressure in the shower was horrible. Pictures on the website show a hot tub, but there isn’t one.

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Stephanie

Very conveinent to the next door concert. Easy and close parking. Smooth check in/check out process. Loved the hotel restaurant/bar. Only dislike was that the bathroom didn’t have a sink, it was outside the room. I like my privacy.

Leisure Family

6/10

Pleasant

11 Aug 2025

Terrill

my family and I for almost a week. Housekeeping is suppose to clean every other day. I had to get my own towel from the front desk everyday. Shower was falling apart. Room smelled like smoke and its a none smoking hotel. TV remote barely worked. I was very displeased with the room. Staff at the front was nice. Not sure if I would come back.

Business_and_leisure Family_with_children

6/10

Pleasant

05 Aug 2025

tyeta

The hotel was old and dark. For the price I was expecting a more updated room. Not happy with okd rooms.

Thanks!

Leisure Family

10/10

Exceptional

05 Aug 2025

Daniel

Great location, around multiple places to eat, the only thing is that they charge ten dollars daily for parking.

Business Self

8/10

Excellent

05 Aug 2025

Aura

Food options were good and bed was comfortable

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Noel

Had a great experience

Leisure Self

8/10

Excellent

01 Aug 2025

Paola

Clean environment and nice staff

Leisure Family

10/10

Exceptional

01 Aug 2025

Edward

Just spent one night with the family. Found the hotel perfect.

Leisure Family

10/10

Exceptional

31 Jul 2025

Alejandra

Clean and neat property

10/10

Exceptional

18 Jul 2025

Amanda

Front desk staff did an amazing job with early check in and lunch recommendations and directions.

Leisure Family_with_children

8/10

Excellent

08 Jul 2025

Catherine

The staff was excellent in a respects. The rooms were clean and adequate for our purposes. The location, next to ODU, was good for us as our daughter was in grad school there. The restaurant come in handy for good, quick meals.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Toi

The room was clean and the staff was extremely friendly and professional.

Leisure Family

10/10

Exceptional

06 Jul 2025

Jack

The hotel and room was very nice. Food was good in the restaurant and the morning breakfast. Staff was absolutely wonderful. Only downside was that the pool was very warm, almost like a hot tub. Otherwise wonderful stay!

Leisure Family

6/10

Pleasant

04 Jul 2025

Charles

Need to have security guard to remove people whose business does not align with families with children.

Business_and_leisure

10/10

Exceptional

03 Jul 2025

michael

It's quiet

8/10

Excellent

30 Jun 2025

Nick

Loved the breakfast selections especially the oatmeal bar with all of the nuts and seeds.

2/10

Poor

29 Jun 2025

Verified traveler

Online pictures very deceiving

The reservation was for 6, but only had 4 towels despite calling ahead twice. Our room appeared to have not been cleaned properly prior to our stay, our kids found both trash cans full of used beer cans.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Rachel

The property was clean. The staff was friendly and helpful

Business_and_leisure Family

8/10

Excellent

22 Jun 2025

Brittany

We enjoyed our stay! Check in went smoothly and was quick. The front staff were very friendly and helpful.

Leisure Partner

10/10

Exceptional

17 Jun 2025

Sylvia

We had an enjoyable stay. The hotel staff were excellent, the rooms are nice and roomy and clean. I would definitely stay there again!

Leisure Family

10/10

Exceptional

09 Jun 2025

Janet

Everything was great!!

Leisure

10/10

Exceptional

04 Jun 2025

Janet

Everything was wonderful!!

Leisure Family

2/10

Poor

03 Jun 2025

Charles

Housekeeping failed to clean room. Upon reporting this finding, we were told they don't preform housekeeping for 2 day stays. This was not disclosed at reservation time or check-in. Has this been disclosed, we would not have stayed at this hotel.

Leisure Family

10/10

Exceptional

02 Jun 2025

Diane

It was a very nice room. It was located conveniently to where i wanted to be. Staff was friendly. Breakfast was good.

Leisure Self

10/10

Exceptional

31 May 2025

Laura

.