Name: Red Roof Inn Norfolk - Portsmouth
Address: 925 London Boulevard, Portsmouth, 23704, US

2/10

Poor

23 Jul 2026

Phillip

Bathroom sink faucet leaked terribly, to the point that it flooded the floor. The tub's paint was peeling and there was no bath soap in the bathroom. Very shady neighborhood, didn't feel safe in the parking lot or the lobby.

4/10

Poor

20 Jul 2026

Doug

Older hotel that is need of remodeling. Rooms were clean though.

Self

8/10

Excellent

06 Jul 2026

Anna-Marie

Good place to sleep. Clean room but there were burn holes in the comforter and a hole in the bathroom door.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Eva

Definitely thought it was going to be bad but was happily surprised. The room was really clean and bath. No weird smells. AC was amazing. Staff was direct and helpful. The hotel is located in a great spot close to the pier and food spots.

Family_with_children

8/10

Excellent

04 Jul 2026

The Icarus

It was quite decent, pretty nice room, good privacy. A solid choice for a night's stay.

2/10

Poor

03 Jul 2026

Queintesa

I didn't like anything about the stay. Mattress had pee stains on them and cigarette holes. We had to buy our own cleaning supplies

Family_with_children

2/10

Poor

01 Jul 2026

Tamyra

Did not like this stay at All! Very dirty!! My family went to the store to buy a handful of cleaning products to thoroughly clean our rooms just to feel comfortable. We spent $242 and was only returned $26 by the inn. Staff was very Accommodating in a room change; however, we still had to ask for new sheets and linen. Besides the fact that it was multiple stores in the area, the neighborhood was terrible. My Sister used reviews to book this place and they were misleading because I'd never stay here again.

Family_with_children

2/10

Poor

28 Jun 2026

Katrina

The staff was amazing professional welcoming and sweet. However the property was ran down. We literally had to go buy cleaning products to reclean our room. It was dusty the tub was peeling. It just looked ran down. Neighborhood was very sketchy. A lot of sketchy activities going on. Again staff was nice i would never stay here again.

Family_with_children

10/10

Exceptional

16 Jun 2026

Ashlee E

Excellent stay very clean and quiet

8/10

Excellent

11 Jun 2026

James

close to eating,, clean room, friendly staff.

10/10

Exceptional

04 Jun 2026

Adrian

I've been going there since in of April or beginning of May since 2025 and honestly it's quite, nice size rooms,nice size T.V.. Good spot for food options if you like McDonald's l, Wendy's,Taco Bell Wawa, honestly the Hardee's ain't all that MF's had one job SMH.

The hotel has good and Kind Staff, but I have to say the one guest thing is a bit disappointing I mean at least three guests hell just do two guest and see how it goes. My fiance son couldn't come see her because of the one guest rule..

Still though excellent hotel to book specially if you want quite and remote.

Haha get on the odd side of building your always in for a show before work haha if you know then you know.
We just got a puppy gonna see how she likes it soon.

Partner

2/10

Poor

27 May 2026

Amina

My daughter was kicked out due to someone else and they refused to refund the remainder of days

Self

10/10

Exceptional

04 May 2026

Ibrahim

Good

8/10

Excellent

22 Apr 2026

Tracy

The property was conducting maintenance and updates during our stay. The room was clean, comfortable, and I was thrilled to have a microwave and refrigerator! Excellent value!

Partner

6/10

Pleasant

18 Apr 2026

Megan

Parking was easy. Bedding was old and stained. There was graffiti on and in our night stand and dresser but the artist had talent. Smoke detector was hanging off ceiling. Hallway stunk but the staff was amazing.

Partner

6/10

Pleasant

17 Apr 2026

Shanika

Room smell like dog

Family_with_children

6/10

Pleasant

05 Apr 2026

Donavon

It was really bad experience for me

Family_with_children

6/10

Pleasant

06 Mar 2026

Mark

The room was adjoining another room with a door between the two rooms. I could see the light from the neighboring room under the door and hear everything going on in that room, including a loud TV and loud conversations. In my bathroom, the baseboard molding behind the toilet was hanging off, laying on the floor. The hallway outside my door had trash items on the carpet. The bed was comfortable and the shower was fine, so not everything was bad, but I wouldn't stay here again. There was never an employee at the front desk. I had paid in full for the room in advance, but they still required a $100.00 \"Deposit\" which was refunded when I checked out...never had this happen before and I've travelled a lot.

Self

8/10

Excellent

18 Feb 2026

Freddie

Yes

Self

2/10

Poor

16 Feb 2026

Kandi

The beds are horrible! They were so hard and uncomfortable. We weren’t charged correctly but it wasn’t worth trying to talk to them. The bedding had so many cigarette burns in them it was crazy. There was 4 of us in a room and we had to go to the front desk to get additional towels because we were only given two for the guy to walk out and say he’d back back in a minute and then not come back. When we came back from our cruise we had to call because our $100 deposit wasn’t returned to us. I do not recommend this hotel at all.

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Kirshan

Clean room, and equipped with necessary basic facilities. Also, a receptionist was very nice person.

Self

8/10

Excellent

09 Jan 2026

Gerald

Door dead bolt would not lock

Self

10/10

Exceptional

07 Jan 2026

Allen

Always a restful atoy, but sometimes noisy!

Self

8/10

Excellent

05 Nov 2025

ETORIA

A lot of restaurants in walking

Friends_and_family Family

6/10

Pleasant

14 Oct 2025

Kelly

Room was clean

Business Self

4/10

Poor

30 Sep 2025

Wendell

Not very clean. Old and needs attention

Business

8/10

Excellent

24 Sep 2025

Shelly

Nice and quiet and I slept good

Friends_and_family Friends

8/10

Excellent

21 Sep 2025

Dennis

Customer Service

Business_and_leisure Partner

8/10

Excellent

19 Sep 2025

B.F

Clean,Quiet

Business

2/10

Poor

08 Sep 2025

Cloe

Check in was good. The room had black mold in the bathroom, and some red substance in it.

Partner

8/10

Excellent

07 Sep 2025

B.F

It was nice to stay there. I didn't see no roaches in my room, sheets was clean

2/10

Poor

07 Sep 2025

Destiny

Carla Smith

Well this establishment only cares about getting money I get it but they have no care for it’s Patrons, Inwas visiting in Va Beach and I ran into a Beautiful young girl who needed a place to stay a few nights so Being a good citizen I paid for a room booked on line and Paid 50.00 in the Payment. The Woman at the front desk would not allow this young girl in her hotel because she didn’t have 50 mind you which was paid in the total according to a representative at Hotels.com which turned out to be a fraud number, the Rude attendant was adamant about 50.00 and never mind the safety of A young girl being on the streets, I tried talking to her she refused and turned around and said cancel your stay and Called and spoke to a legitimate Rep and they literally keep my money and lies and said I’d get a refund Hotels. Com never settled this dispute and did not refund my Money for that Cancellation I didn’t make

Business

2/10

Poor

03 Sep 2025

Jawanda

It was infested with roaches.

8/10

Excellent

02 Sep 2025

B.F

Clean rooms clean sheets and quiet

Business Self

6/10

Pleasant

29 Aug 2025

Dennis

No continental breakfast

2/10

Poor

26 Aug 2025

noelle

The room had a very bad smell, was pretty run down, and could hear the other guests.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Tracey

Impromptu vacation

Very nice staff ,room was clean and comfortable

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Shawntez

Solo male traveler. Was great for what it was as a cut rate hotel. Clean sheets, nice staff. It’s kinda in the hood but the world is a ghetto lol. Great value for the price

2/10

Poor

03 Aug 2025

Ryan

Ok for a night to rest. But that’s it.

Bedframe was broken mattress itself was uncomfortable. TV didn’t work light above the bed did not work bathtub drain was very slow to drain commode had to be flush multiple times for one single use. Stay was OK for just a night but not good enough for a vacation or a trip. Asked service attendant to help come fix TV, and he said he would be there shortly to do so, and he never came to assist would not really recommend this for anybody

Partner

6/10

Pleasant

03 Aug 2025

Verified traveler

Ok

The area is not very safe. Mostly people living in the hotel. Kids running around yelling in the halls late at night. Beds were bad. It was ok for a one night stay.

Partner

8/10

Excellent

02 Aug 2025

Bonnie

It is in a tough part of town.

Leisure Self

2/10

Poor

29 Jul 2025

ALEJANDRA R.

There are roaches everywhere in this hotel

Leisure Partner

2/10

Poor

27 Jul 2025

Ray

its smell like roach spray and incense all threw that place them they have the nerve to ask for a deposit.......not going back their for the price they asking for no.more its was a terrible experience

Business_and_leisure Self

2/10

Poor

27 Jul 2025

Ashley

Weekend nightmare

The staff was terrible to deal with. After many calls and communication with them they still tried to cancel our reservation. When we finally got that figured out we went to our room and it just kept getting worse. The smoke detector missing but the wires hanging out of the ceiling for it. Stains all over the sheets and blankets. Burns in the bathroom soap dispensers. Tried to use the microwave and the food got stuck in it so we took the microwave to the front desk where we were told to give him 10 minutes he will get it out. Oh, and the toilet paper that was left for us to use from the people prior. We are frequent flyers of Red Roof but that came to an abrupt end after this nightmare of a weekend.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Marlenni

Excellent

8/10

Excellent

25 Jul 2025

Verified traveler

The staff was very friendly and helpful. It got a little noisey first night, but after that it was fine. Only issue i had was the remote did not turn the tv on our off and the volume button did not work.

4/10

Poor

20 Jul 2025

Verified traveler

When we arrived, there was a sign on the outside of the hotel showing that it was recently remodeled when we check into our room you could tell that somethings were updated, but the room was not fully remodeled. The bathroom look like has been damaged and nothing‘s been fixed and the walls in the room look like that you were just painted over nothing like it feels fully remodeled.

Friends_and_family Family

8/10

Excellent

16 Jul 2025

Steve

.

Business_and_leisure Friends

10/10

Exceptional

13 Jul 2025

Timothy

Very clean comfortable room. Within walking distance of restaurants, and retail stores.

Leisure Self

4/10

Poor

12 Jul 2025

Robert

No one at check in at 6:30pm, had to wait over 10 minutes. Terrible area, bathroom was dirty, would not stay there again or recommend.

2/10

Poor

05 Jul 2025

David

Terrible hotel

I get there check in management states no one is allowed in room but one person I booked 2 bedrooms and had my wife and 3 kids with me which was over the limit the hotel allowed unwritten and nothing posted stating that of such in lobby or online just want my refund for bad marketing

Friends_and_family Family

4/10

Poor

01 Jul 2025

julie

Need of repair and updating.

In need of repair and update. The neighborhood was not good. I didn't wander far at night.

Business

6/10

Pleasant

28 Jun 2025

Zachery or Emilee

It’s kind of ghetto area… pretty sure we smelled pot the entire stay. The staff were very friendly, and the rooms were ok. The beds killed our backs, but that might be an “us” problem lol. The TV remote didn’t work… so we just watched one channel. We were only given 2 towels, and everything had stains. It’s fine for a night though, we’ve definitely stayed in worse.

Leisure Family

4/10

Poor

26 Jun 2025

Diana

Family emergency

The rooms need some TLC
The property needs some TLC.

Friends_and_family Family

6/10

Pleasant

26 Jun 2025

Fungiso

Someone left the room i got in smelly with mariuana or something

Leisure Self

10/10

Exceptional

24 Jun 2025

Jazz

It was close to where we wanted to go and we had a great time!

Leisure Pet

8/10

Excellent

24 Jun 2025

Billy

Convenient to norfolk and all areas nearby. Very clean and safe motel with friendly staff

Business Self

2/10

Poor

22 Jun 2025

Jordan

I did not enjoy my stay.

Leisure Self

8/10

Excellent

18 Jun 2025

Jarvis

It’s cool

Leisure Family

6/10

Pleasant

12 Jun 2025

Alice

This property was fine for an over night stay on a long road trip with our small dog. Everything seemed clean enough and staff were fine. There was a sense that their usual clientele were a bit rough, necessitating talking to the receptionist through a re-inforced window. There were a few dodgy characters in the parking lot too, that made you a little uneasy to leave items in our car. BUT ultimately we slept peacefully, and everything was fine and it was very affordable

Leisure Pet

6/10

Pleasant

07 Jun 2025

Gerald

We didn't expect a \"luxury\" stay given the price and location. To their credit, the room was clean but in serious need of an upgrade/renovation. The vinyl floors were buckled, the bed linens appeared to be clean but were stained in places, there was what appeared to be some sort of overspray on the cabinetry/drawers. The bathroom was clean but there was very little hand soap in the dispenser. What little interaction we had with staff was pleasant, check in and check out was fine. As stated, we weren't expecting luxury accommodations, just a simple overnight stay at a reasonable price. This property met that criteria although with some rough edges. Based on our experience, we're not likely to use this motel again.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Billy

Great value for the money and convenient

Business Self

8/10

Excellent

05 Jun 2025

Brian

Property is still in good condition after renovations a few years' ago, staff is quite friendly and helpful. Location was very acceptable- only a half mile from bus and ferry stops into Norfolk etc, with numerous fast food outlets and a large convenience store within a short walking distance. Hotel is generally quiet as is the neighborhood. Lots of incredible historic homes and churches nearby to admire. Room had all the items I needed to feel at home- microwave and mini-fridge.

Leisure Self

6/10

Pleasant

03 Jun 2025

Tonya

A staff member up front was rude to us when we first arrived. She was saying “I hope you have a reservation because it was not check in time yet.” Even though it was after 3 pm And it was our second time coming to coming that day. She gave us a room with cigarettes burns in the comforter and the sheets were not clean. We ask

6/10

Pleasant

02 Jun 2025

Priya

The rooms were OK. The bathroom should be more updated. Walls are dirty. Toilet doesn’t flush properly.

Leisure Partner

8/10

Excellent

01 Jun 2025

Samuel, Jr.

Convenient

Leisure Self

2/10

Poor

21 May 2025

Crystal

Didn't enjoy the paper thin walls and filth.

Leisure Partner

10/10

Exceptional

28 Apr 2025

clement

Friendly Staff

The hotel staff were extremely helpful, Jay and Avi were very friendly which made our stay a pleasant one. The pet policy at Red roof inn is awesome when you have more than one pet. We definitely had a pleasant experience.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Dennis

Quiet friendly staff cleanliness

Business Partner

6/10

Pleasant

16 Apr 2025

Katie

The family who seems to own/run the place seem nice enough; friendly people. I would ask them to tone down the fragrance that permeates the entire hotel. It's a nice enough smell... up to a point. Also, at night, the area around the hotel is very poorly lit. Feels unsafe.

Leisure Self

4/10

Poor

10 Apr 2025

Tonya

Nice staff/ poor stay

The bath tub was filthy looking. There was hair in the small hole( overflow opening) in the sink. The soap and shampoo dispensers were not full and seemed cheap. Therefore, you had to be careful you wouldn’t break it or knock it off the wall. There was free coffee but no continental breakfast. The staff were pleasant and accommodating as possible. Not enough towels or washcloths despite my room being listed for 3 persons.

Business

2/10

Poor

21 Mar 2025

Verified traveler

Needs updating bad doors didnt close all the way sounded like door was gonna open someone trying to open dogs barking all night and people overhead noisy all night despite calling front desk no breakfast nothing wont be back

Friends_and_family Family

2/10

Poor

17 Mar 2025

Tiffany

This property is run down and filled with drugs. It’s not a safe place for kids to be at all. There was poo smeared on the bathroom walls.

Leisure Family_with_children

8/10

Excellent

16 Mar 2025

Dawn

The only thing that I would recommend is that guests on the 2nd floor be reminded that there are people below them. Every night we could hear people walking, running and jumping around in the room above us until well after midnight. We could also hear the full telephone conversation of the man in the room next to us because he was so loud. Other than that the stay was great

Leisure Family

2/10

Poor

16 Mar 2025

Phillip

I have been to third world counties with better accommodations. I am not a hard person to please. We just need a clean safe room. This was the furthest thing from that. The property was extremely dirty. We arrived at 3:05 pm for check in, we were turned away until 4:10 pm. The rooms were not cleaned from the night before. The hallway smelled horrible, the carpets were dirty. The room was a non smoking room, smelled like smoke. Ashes were on the floor near the nightstand. The toilet seat was so loose I had to tighten it down. There were absolutely no hand towels, the face cloths were dark and dirty looking. There were no plastic cups or commodities normal rooms have. We did not shower there, we were afraid to do so. Needless to say we will not be returning to this facility.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Stephanie

Idk

Leisure Family

2/10

Poor

07 Mar 2025

Ladaysha

Wish we could’ve been treated like humans

It had roaches the female that works at the window when you check in is overly aggressive and rude she needs to learn how to speak to and not at people she always frustrated and frowned up very snappy I wouldn’t never go back nor refer anyone to stay here

Friends_and_family Family

10/10

Exceptional

18 Jan 2025

Elsa

There always great

10/10

Exceptional

10 Jan 2025

James

Na

Self

10/10

Exceptional

10 Jan 2025

James

Red roof

Great service and comfortable bed.

Self

10/10

Exceptional

05 Jan 2025

Elsa

Reliable, secure, dependable n hospitable

Business_and_leisure Self

10/10

Exceptional

05 Jan 2025

Elsa

Located in a unique area, i can always count on the staff and hotel management to ensure the safety and good hospitality they provide. Ty for always looking after E Rodriguez

Self

10/10

Exceptional

03 Jan 2025

Sootaga

Great

10/10

Exceptional

19 Dec 2024

Euphemia

Stay here… Stay here!!!

The staff was great and the room was a great buy for the money!! I also love the hot hot hot water!!!

I will definitely be returning!!!

Partner

10/10

Exceptional

27 Nov 2024

Abigail

prettygood

It was decent. The only complaint Is that the shower drain is wide open and a roach came out of it. But other than that, it was very cozy for a simple solo trip.air conditioning was great also.

Self

10/10

Exceptional

17 Nov 2024

Elsa

Always good

10/10

Exceptional

17 Nov 2024

Elsa

Loyal customer service

Leisure Self

2/10

Poor

16 Nov 2024

Aaron

Checked in and found a bed bug. The staff had no problem refunding nd understood why we wanted to check out but the fact that they weren't surprised leads me to believe its a known issue.

Partner

4/10

Poor

29 Oct 2024

Ronald A.

The London Boulevard area of Portsmouth Va. is run down and crime ridden. The Red Roof Inn property I stayed at was shabby in appearance. The first and second floor smelled like bug spray. I killed two roaches in my second floor hotel room. There were stains and cigarette burn holes in my bedding.
The carpeting in the hallways were worn and dirty. I was solicited by prostitutes in the elevator and in the parking lot and the police sirens kept me awake at night.

Leisure Self

4/10

Poor

13 Oct 2024

Christina

Weird smell as soon as you walk in the lobby, in the room there were stains on the sheets and strange stains in the shower… counted the minutes down until we checked out the following morning. We got the room as a last minute deal, and the room and hotel certainly matched the low price we paid.

10/10

Exceptional

04 Oct 2024

alfredo

Came back and stayed here definitely enjoyed it and the staff is really friendly and remembered me definitely will come back and stay

Business_and_leisure Self

2/10

Poor

22 Sep 2024

Amanda

the hotel itself was fine the clerk on the other hand was rude and wouldnt provide his name when asked didnt want to answer anything I asked very poor customer service.

6/10

Pleasant

17 Sep 2024

Tracey

Its was ok

Leisure Family

2/10

Poor

15 Sep 2024

Kais

STANK SO BADLY HAD TO LEAVE 4AM TOO LOUD MUSIC AND BASS COULDN'T REST

Business

2/10

Poor

02 Sep 2024

Monica

Horrible customer service. Definitely not worth the price. Lied about placing a military discount on my reservation.

Leisure Family_with_children

4/10

Poor

01 Sep 2024

Alis

The unit was dirty, it seems they didn't swept it, the toilet with pee. Some stained sheets.

Family

10/10

Exceptional

30 Aug 2024

alfredo

Friendly staff very organized

Business_and_leisure Self

10/10

Exceptional

29 Aug 2024

Carol

Not a good area

Partner

8/10

Excellent

24 Aug 2024

Mark

Good but rough part of town

Leisure Self

8/10

Excellent

23 Aug 2024

Eben

It was not bad at all. The staff were friendly and courteous. The room was clean. It was a bit noisy from the cars racing by but I suppose that will be as it is next to a busy road. I would have preferred a coffee station inside the room but that is neither here or there. It served its purpose as we just slept there.

Leisure Partner