Homewood Suites by Hilton Chesapeake-Greenbrier

8/10

Excellent

06 Apr 2026

Terry

Friendly staff ,great buffet breakfast,good location for shopping.

Self

6/10

Pleasant

30 Mar 2026

Johnnye

The staff were great and did very well with what they had. We were in a two bedroom king suite. The had been smoked in at some point and the smell was still present. The furniture had a lot of wear and tear and look like it should be in a fraternity house. The fitted sheets or mattress pad did not fit the bed and the corners constantly came detached. Also, one of the toilets would continuously run until the tank lid was taken off and the valve was manually shut. This property has a lot of wear and tear. The staff onsite were outstanding, but I think repairs and upgrades are very much needed. I do not recommend this hotel.

Family_with_children

8/10

Excellent

18 Mar 2026

Emerson

Rooms were clean, we loved the space for our double rooms

4/10

Poor

11 Mar 2026

Joseph

Furniture in the room was very soiled. Floors were conditioned and torn. Very dated. One of the elevator was broken. No Ice machines on the property were working, except at the main desk.

Partner

8/10

Excellent

28 Feb 2026

sandra

Staff

Friends_and_family Friends

2/10

Poor

08 Feb 2026

Christopher

No bell carts available at check in. Room was filthy. Other people’s earrings found in the carpet. Food caked in the fridge and on the kitchen floor. Paint in the bathtub peeling and molded. Elevator sounds like it’s breaking and dates posted inside of it are past inspection. Very poor response from staff. Highly recommend to STAY AWAY. Not like the Hilton brand at all.

10/10

Exceptional

11 Jan 2026

Lynn

Friendly staff, comfortable beds, and pet friendly.

Leisure Partner

8/10

Excellent

29 Dec 2025

Robert

NIce hotel and a great location to everything. The breakfast is great.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Danny

Room was great staff was great as well.

Business Family

10/10

Exceptional

24 Dec 2025

Natalie

Room was flawless and the staff was very pleasant.

10/10

Exceptional

06 Dec 2025

Melissa

Ice machines was broken on all the floors except the lobby area.Overall everything was nice clean and met our expectations. Would definitely stay here again and recommend to others as well.

Leisure Family

10/10

Exceptional

29 Nov 2025

Barry

The room was nice and clean. The staff was very friendly and professional.

2/10

Poor

19 Nov 2025

Shelly

After we checked in, we went to our room on the fifth floor. My son went into the bathroom immediately came out told me to go check. I went into the bathroom and saw two cockroaches, crawling around on the floor during the daytime. They must be the welcoming committee. I went downstairs and told them that we would not be staying there that night not in that room not in any room because their hotel is infested inside the walls with cockroaches totally unacceptable.

Business

10/10

Exceptional

15 Oct 2025

George

We had an excellent spacious room.

Partner

10/10

Exceptional

14 Oct 2025

Sheba

Small odor in the room but overall great stay

10/10

Exceptional

31 Aug 2025

Cynthia

Manager and front d so clerk is as knowledgeable and they resolve my problem with th m they mwk sure I had a nice job on for tonight I live in Md .Expedia let me down and Home Suite Manager an Front desk clerk was excellent in service .They should be grateful promoted it was on Aug 24 and 25

4/10

Poor

20 Aug 2025

Blanca

Customer service was decent but they clearly didnt care. I told them we had rusty pots and we needed useable ones to cook for the week while there. They said ok and didnt do anything about it. We had to spend more money and eat out most of the week. The pool was nice but the kids found black mold. The couch smelled like urine, unuseable.

Business Family

10/10

Exceptional

13 Aug 2025

William

Concert Trip

From check in to check out, everyone was so friendly. At check in, we asked about restaurants in the area and were given a list with many options and a few recommendations. The room was huge and great. Very quiet. Breakfast was a very pleasant surprise. It was replenished regularly and very clean. The dining area was beautiful and also very clean. Checkout was easy. We will stay again.

Partner

10/10

Exceptional

07 Aug 2025

William

Was very comfortable. Loved all the dining options within the area

Family

8/10

Excellent

06 Aug 2025

Erron

This property was fine for a night. The lobby and first floor hallway were updated. Our room definitely was not. Musty and old. Also, the advertise having Hilton’s branded mattresses. Our room did not have these. I assume the Hilton mattresses would have been more comfortable. Breakfast was ok. Will not stay here again.

Leisure Family

10/10

Exceptional

21 Jul 2025

Melinda

The customer's service was amazing. My TV did work they were so accommodating. The were very professional as we. The place was clean, the entire staff was amazing. the area is safe, convenient to shopping mall and plenty of eateries. I will retun.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Tamika

Great customer satisfaction

Business Family_with_children

4/10

Poor

10 Jul 2025

Faith

The location is good and close to shopping areas

Leisure Family_with_children

6/10

Pleasant

27 Jun 2025

tynisa

Rooms very outdated

6/10

Pleasant

22 Jun 2025

Catherine

Staff was great but room was very dated and furniture was old

Self

10/10

Exceptional

06 Jun 2025

Freddie

good people

Leisure

10/10

Exceptional

31 May 2025

Elizabeth

Good location. Easy access and lots of food or shopping close by..rooms were nice and great breakfast selection.

Leisure Family

8/10

Excellent

19 May 2025

julie

Great location

The folks that worked there are absolutely wonderful. It all was very very clean.

The hotel and our room its self is showing wear.
Several of the locks on the side and back entrances are not working.

Business Partner

8/10

Excellent

22 Apr 2025

Christina

Staff always friendly

4/10

Poor

22 Apr 2025

William

No internet for all 5 days I was there. Did not clean the room at all when I was there. I did request no cleaning on my last night because I took care of the garbage and other things for the forts 4 nights.

Family

10/10

Exceptional

15 Apr 2025

Christina

Its an older property and it shows but its clean, the beds are comfortable, the staff is absolutely wonderful, and the rates are always good.

Leisure Family

2/10

Poor

09 Apr 2025

Kayla

My stay was absolutely horrible for the amount of money I paid! They put my family and I in a handicapped room at the back of the hotel beside housekeeping, our bathroom floor was full of hair,shower head was broken and the toilet was broken. The front desk and management brushed me off when I went to them with my complaints and concerns and I am very displeased about how I was treated

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Lakenneth

Good stay!! Needs to be updated a little

10/10

Exceptional

27 Mar 2025

Michelle

Mall was rt across the street

Business_and_leisure Family

8/10

Excellent

25 Mar 2025

Damien

Could use some updating room-wise

Leisure Family

4/10

Poor

23 Mar 2025

Henry

Rooms nead a major update. Room furniture damaged, carpet dirty and sofa old and dirty.

Leisure Family

10/10

Exceptional

22 Mar 2025

MaryLynn

Staff was very friendly! Always important
- the room was clean.

Leisure Partner

10/10

Exceptional

18 Mar 2025

Nancy

Good location, clean room and friendly staff. Breakfast that was offered was good. Would definitely stay there again.

Leisure Partner

10/10

Exceptional

19 Feb 2025

sterling

Greenbrier Chesapeake homewood suites

My stay was pleasant and uneventful. The cleaning staff were excellent. The front desk were helpful. I love the location. The room was great. Full Fridge. Comfortable bed.

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Yatame

Comfy comfy

I loved this hotel. It was clean comfortable and the staff was very professional. The breakfast was even good as well

Friends_and_family Family

10/10

Exceptional

05 Feb 2025

Clinton

Great hotel!

It was a very pleasant experience. The customer service was superb and my family felt comfortable the whole time. The phone app was delightful to use to open the door, and the breakfast and evening food was great. We will be back when needed.

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

Kimberly R

Very nice staff

Business

10/10

Exceptional

04 Jan 2025

Karen

The room was clean and spacious. Although the property is a little dated, the whole place is very clean and filled with courteous and kind staff. I would definitely recommend and return.

Leisure Family

4/10

Poor

02 Jan 2025

Stephen

Our room was in bad condition. There was mold around tub and floor, hair in tub and sink. Sofa stained, carpet dirty worn and threadbare in places. The garbage disposal was broken. The place has the potential to be nice if extra care is given in cleanliness and maintenence. Bed was comfy and hotel had nice amenties. Breakfast was excellent and had many selection including hot breakfast items and I loved the overnight oats and chia seed pudding with an assortment of toppings. This could easily be a high star hotel with some adjustments.

Leisure Family

10/10

Exceptional

01 Jan 2025

Amanda

Comfortable and roomy

It was a nice stay. All staff encountered were very nice and helpful. It smelled good in the lobby and was nicely decorated for the holidays. The breakfast was great and I would stay here again.
TVs are older, so bring devices to watch streaming. Direct Tv is provider. Wifi was ok.
None of it was a deal breaker. Walking distance to Cracker Barrel.

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Susan

Everything was great staff is amazingly nice.

Family_with_children

6/10

Pleasant

24 Dec 2024

Verified traveler

Probably pass this by

Room prep was not greatest. Had to make 3 trips to desk to get heat/air operational, and they had to send a guy up. Made a trip down because there was no TP, and shampoo and soap dispensers empty. Internet connection was tenuous. Staff very friendly. Breakfast area clean and well serviced

Partner

6/10

Pleasant

16 Dec 2024

Verified traveler

Homewood Suites

Sorry to say but the lighting in the inner bathroom was not good and at least one day it took 12 minutes to get hot water for the shower and the showere handle was ready to fall off. ...and the mattress had a stain that was not covered by a mattress cover I generally love Hilton and Homewood Suites though.

Friends_and_family Family

6/10

Pleasant

16 Dec 2024

Keith

Reserved a 2 bedroom room suite. The room was nice size, but the room was dated and needs to be updated. The tvs need to be ugraded. To small for the rooms. One of the showers didn't work because of internal pipe problem. Microwave was not clean and I found a candy wrapper behind the nightstand. To be a Hilton property I was disappointed. Also the breakfast was pretty bad.

Leisure Family

4/10

Poor

01 Dec 2024

Joshua

Good location, breakfast was average. Rooms and furniture were outdated. Couch and curtains definitely need replacing. Appliances were old. Coffee maker in our room wasn’t working. We were on the 5th Floor and on our last 2 days, the elevator wasn’t working (and neither did we see anyone fixing it).

Leisure Family

4/10

Poor

30 Nov 2024

Sheila

This Hilton property was not Hilton quality. The tub had several rust spots. I was proised a new room on the next day. Of course I was told they didn’t have the suite I had available, did have 2 rooms with King Beds. This wouldn't work for me with 3 kids (in a separate room) and 2 adults.
The elevator was not working properly. The rooms were old and dated. Housekeeping skip our roo the entire time we were there.

Leisure Family

8/10

Excellent

18 Nov 2024

Jeff

Re place those horrible brick beds and more pillow

2/10

Poor

16 Nov 2024

Paul

We seldom write reviews, but because of our experience I am writing this time. We stayed in a room that was a one bedroom suite. The sofa bed had an extremely thin mattress that was very uncomfortable. The sofa upholstery is old and warn. In the bedroom there was no mattress pad on the king bed and the sheet had a spot on it. The king bed also was lumpy and leaned to one side. Some of the finish on the bath tub was pealed off leaving a large spot on the bottom of the tub. Also, there was no bath mat provided. One of the burners on the stove had what looked like pancake batter spilled on the drip pan beneath the burner. The floor of the elevator was sticky as if someone had spilled a soft drink on it. The staff members were pleasant, but otherwise we were very disappointed. We will not stay at a Homewood Suite again.

Leisure Family

10/10

Exceptional

14 Nov 2024

Gioni

Everything was good.

Leisure Self

6/10

Pleasant

13 Nov 2024

Cynthia

Overall it was good
The bed was very uncomfortable!!!!
The staff was nice and helpful
The property was clean

10/10

Exceptional

01 Nov 2024

JADA

Ideal customer service! Better than I could've imagined! Thank You!

Business Self

6/10

Pleasant

23 Oct 2024

Nathan

Avoid

Hotel is worn out. Holes in the walls, doors that screech and wake up the kids in the other room. The fold out couch bed didn’t have bedding and the front desk couldn’t find a complete set. Do not recommend this hotel.

Friends_and_family Family

8/10

Excellent

21 Oct 2024

Amy

The Staff was very helpful and accommodating.

Leisure Family

2/10

Poor

20 Oct 2024

Jo Ann

The only staff member checking us in was robotic and not personable whatsoever. Upon getting into our room, we notice the comforters on both beds were worn and looked dirty. I sat on the bed to notice the mattress was also worn out and uncomfortable. The table that sits between both beds had mold all along both sides where you would face when sleeping. I didn’t even make it to the bathroom to see its condition. Immediately went to front desk where the only staff member wanted to argue about giving me a refund even after showing her pictures of blatant mold! Do not stay here!! Worst room to date my family and I have encountered.

Business Family

6/10

Pleasant

04 Oct 2024

Virginia

Shower leaked out, toilet broken water kept flowing, sink at vanity was clogged.

Leisure Family_with_children

6/10

Pleasant

29 Sep 2024

Ashley

Staff was friendlyand helpful. Room was not as clean as i would have hoped. Furniture and room decor was a little outdated, but the living space was very spacious.

Friends_and_family Family

8/10

Excellent

21 Sep 2024

Noah

Stay here for a quick overnight staff was friendly and the bed was very comfortable would definitely stay here again!

Business_and_leisure Friends

10/10

Exceptional

03 Sep 2024

charles

Nice patio with the band

Leisure Partner

10/10

Exceptional

01 Sep 2024

Franklin

Nice

8/10

Excellent

31 Aug 2024

Mary

Great location. Overnight stay only. Hotel very clean and friendly staff. Nice pool.

Friends_and_family Family

8/10

Excellent

20 Aug 2024

Suprit

Has clean property and rooms. Room cleaning services can be betters overall 4/5.

Business Family

2/10

Poor

18 Aug 2024

Charles

?

Leisure Partner

10/10

Exceptional

10 Aug 2024

Paul

Night clerk was super helpful. Very clean. Great continental breakfast. They are clearly executing the Homewood initiatives with dedication and detail.

Daughter didn’t want to share a bed with the boy. Found the pull out couch, looked for clean sheets. Boom, in the closet and they were confidently clean. Great job.

Leisure Family_with_children

6/10

Pleasant

29 Jul 2024

kelly

Great staff!

Staff waa wonderful, hotel, not so much.

Friends_and_family Friends

8/10

Excellent

29 Jul 2024

Charlene

Great stay

Leisure Partner

2/10

Poor

26 Jul 2024

Mirian

We arrived late for checking close to midnight and we didn’t have hot water. We decided to give the kids a shower the next day. The next day we didn’t have water at all nor trash cans in the room/bathroom. We had to go to another location to get ready for a ceremony. We were told the manager was going to reach back for reimbursement but we have not heard back yet.

6/10

Pleasant

21 Jul 2024

Robin

Bedding did not feel clean and appropiate. Our “blanket” was actually a mattress topper with a dust ruffle.

Leisure Partner

4/10

Poor

06 Jul 2024

William

Our room was not well maintained. Toilet and door both needed to be serviced. We didn’t have any shampoo.

10/10

Exceptional

30 Jun 2024

Colleen

Staff is wonderful. But ownership needs to do some heavy maintenance on the property. None of the ice machines on any floor work, tubs are cracked and covered with an adhesive patch that is coming off and the outlets either don’t work or are so loose you can’t plug anything into them. The staff does their absolute best to accommodate any request and none of this is their fault. They need better ownership responsibility of the property. I have never met such a wonderful staff at any other hotel as I have at this one.

Leisure Family_with_children

4/10

Poor

09 Jun 2024

Verified traveler

Not so pleasant stay

Room was not clean to normal Hilton expectations and standards. There was an empty bag of chips and a watch under the bed. Spider in room on bed, roach in hallway. Very displeased with cleanliness of hotel.

Self

8/10

Excellent

20 May 2024

Precilla

Great location

6/10

Pleasant

11 Apr 2024

John

Older property. My room was tucked back by the maintenance and housekeeping area. No easy access outside besides a door that always seemed ajar.

Leisure Self

8/10

Excellent

26 Jan 2024

Jessica

.

2/10

Poor

01 Jan 2024

Kelly

When I entered my room it was not made and it was not clean. They put me in a different room, said they would waive my pet deposit for a service dog and still charged me.

8/10

Excellent

27 Dec 2023

Joshua

A perfect fit!

This hotel and the room we had were the perfect fit for what our family needed. Our half-suite had a door between the bedroom and the sitting area, allowing us to put our children down and enjoy some time together.

This is not the nicest place in terms of quality that you can stay at, and much of the furniture and decor seemed a bit dated. But it was clean, it was a great value, and it fit what we needed perfectly. We will likely stay here again when visiting family in the area.

Friends_and_family Family

6/10

Pleasant

20 Dec 2023

Erica

I don’t like when I feel I’m being rushed out of the room

6/10

Pleasant

08 Dec 2023

Erica

Not Happy

This time around I wasn’t happy with the amount of things wrong with the room

10/10

Exceptional

27 Oct 2023

Christine

Convenient with great dining options. Rooms could use a makeover but have all the necessities and good value. Great service.

Leisure Family

8/10

Excellent

16 Oct 2023

Joseph

All in all a great stay for a business trip. As other reviewers have mentioned, the property is a little dated, but everything was clean. The unit was equipped with enough to put together some simple meals. Staff was exceptionally nice and outgoing. Definitely the highlight of the stay.

Business Self

6/10

Pleasant

17 Sep 2023

Deborah

Beds and pillows not comfortable. Not real clean but appears old. Carpets not real clean either.

Leisure Family

2/10

Poor

04 Sep 2023

Deborah

BEDBUGS AND BS from both Homewood and Hotels.com

BEWARE OF BEDBUGS! I had invited a couple to stay with us in a 2 king bed suite for a week long birthday visit and celebration. I booked through hotels.con having used them for some years now. After the first night I began itching but I presumed it was mosquito bites. On Thursday, when I pulled back the covers, several bugs were crawling around the bed with evidence that others had been squished. We had the manager come up so she would see first hand the bugs, as well as the filthy, menstrual stained mattress that I had unwittingly had my dear friends sleeping on. After constantly needing to follow up with both the hotel itself & hotels.com, with the manager, R. A. Lacey, never being available when I called, we were finally offered 3 day refunded by hotels.com. Let me just say also, that hotels.com also blocked our efforts for a refund by being unwilling to supply basic information about the location of their corporate offices (5400 Lyndon B Johnson Fey, #500, Dallas, TX 75240; 877.903.0071), being unwilling to provide a transcript of our chat & basically trying to frustrate us into giving up pursuing resolution. Anyway, hotels.com finally provided a full refund after filing a claim with the BBB. Hotels.com & also offered to provide a $100. credit for a future booking but I have not seen that so to date, they have not honored the full scope of their resolution offer. I paid over $2000. In advance and left there with over 30 bug bites from my eye to my feet. DON’T STAY HERE!

Friends_and_family Family

6/10

Pleasant

27 Aug 2023

Lawrence

The facility in general was fine. The door lock to our suite broke after the first use and took an hour or so to repair. The AC unit in the main room of the suite didn’t work. The sofa bed was the most uncomfortable mattress you could ever imagine. The couch had some stains on the arms. Breakfast was ok.

Leisure Family

6/10

Pleasant

27 Aug 2023

Gail

Ripped sofa, dirty, stained chairs, used a mattress pad for a quilt on the bed. Slippery tub, with no walk ins for handicapped. This place needs a seriuos upgrade. For $200 a night it's old and there was no air conditioning in the hallways.

Leisure Family

8/10

Excellent

29 Jul 2023

Deirdre

Where the carpet met tile in bathroom and flooring in kitchen there were sharp staples exposed that cut our feet

Check in experience was excellent, they welcomed us, answered questions, let our kids pick prizes and were so warm and wonderful. Nice breakfast choices and friendly service. Perfect stopover for our trip

Friends_and_family Family

8/10

Excellent

16 Jul 2023

Mary

Needs Updating

Hotel was clean and staff were great but rooms are very out dated

Friends_and_family Friends

4/10

Poor

23 Jun 2023

Tiara

This comment section does not give you enough space to truly let the viewers know the headache we went through so they can decide for themselves whether to stay at either the Homestead Suites or their sister company the Hilton next door. As we had to encounter both hotels because a pipe burst in our room at the Homestead. If management wants to call and rectify our visit we encourage them to do so. Let just say this was not the trip we planned for our children for a job well done to end their school year and start their summer break. Wasted money. Disappointed.

Leisure Family_with_children

4/10

Poor

21 May 2023

Jeremy

Very un-clean, people at the front desk were very nice but other then that it was very bad !!!

Friends_and_family Family

8/10

Excellent

08 May 2023

Gidget

great when traveling for a graduation

We traveled to Virginia for a graduation. The room we stayed in was quite comfortable. It was nice to have a small kitchen with refrigerator to keep our drinks in and microwave to heat up leftovers as well as nice coffee mugs to drink tea out of after a long, eventful day.

Friends_and_family Family

2/10

Poor

01 May 2023

Rodolfo

Never can do my check in even when I confirm my reservation

Business

2/10

Poor

17 Apr 2023

LaShauna

no waffle station as pictured. alot of the breakfast items my family couldn't consume due to pork and bell peppers. gym was not that great. some of the equipment didnt work

Leisure Family_with_children

10/10

Exceptional

11 Apr 2023

Chanelle

Spring break getaway!

Nisha check my daughter and I in. She was very kind and sweet! Excellent customer service with the other ladies at the front desk as well! We can't wait to come back!

Friends_and_family Family

10/10

Exceptional

27 Mar 2023

Gail

Beautiful and convenient location. Friendly staff!

Leisure Family

10/10

Exceptional

05 Mar 2023

Arthur

The staff at ths place made accomodations for me and were very attentive to my needs

Leisure Self

4/10

Poor

20 Feb 2023

Christina

The room was used by previous hotel stay over for dog stays. The furniture was all scratched up and a chewed up. The curtains were either dirty or rusted and not cleaned off. The same applies to the kitchen table. It was dirty. Also the fire alarms went off a few times during the night which jolted us out of sleep. We would prepare t leave the room and then they would stop. The food was also cold in the morning and the OJ was separated and undrinkable. The coffee was amazing! The location was great. The front desk staff were welcome and polite.

Friends_and_family Family

10/10

Exceptional

07 Feb 2023

Deborah

Staff was great, breakfast was nice every day. Close to conveniences.

Leisure Pet