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WoodSpring Suites Chesapeake-Norfolk South

Virginia Beach - VA · United States

137 Kempsville RdView location

5.8/10Review score752 Reviews
Cleanliness6.0/106.0
Service7.0/107.0
Comfort6.4/106.4
Condition5.8/105.8
Location8.2/108.2
Neighborhood8.0/108.0
Amenities4.6/104.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About WoodSpring Suites Chesapeake-Norfolk South

With a stay at WoodSpring Suites Chesapeake-Norfolk South, you'll be centrally located in Chesapeake, within a 15-minute drive of Norfolk Scope and Greenbrier Mall. This hotel is 10. 6 mi (17. 1 km) from Virginia Beach Town Center and 9 mi (14.

5 km) from Veterans United Home Loans Amphitheater at Virginia Beach. Make use of convenient amenities, which include complimentary wireless Internet access and a vending machine. Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.

Make yourself at home in one of the 121 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.

Read more about this hotelShow less

With a stay at WoodSpring Suites Chesapeake - Norfolk South, you'll be centrally located in Chesapeake, within a 15-minute drive of Greenbrier Mall and Waterside District.

This hotel is 9.3 mi (14.9 km) from Veterans United Home Loans Amphitheater at Virginia Beach and 11.3 mi (18.2 km) from Norfolk State University. Make yourself at home in one of the 121 guestrooms, featuring kitchens with refrigerators and stovetops.

32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas. Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Noise-free rooms not guaranteed Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Parking height restrictions apply.
    • Contactless check-out is available.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 11:00 AM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests arriving outside of regular check-in hours can use the lobby telephone for check-in assistance.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 8 per pet, per day plus USD 200.00 one-time cleaning fee
    • Service animals are exempt from fees
    • Early check-in fee: USD 50 (subject to availability)
    • Late check-in fee: USD 50.00 for check-in between 11:00 PM and 1:30 AM
    • Late check-out fee: USD 45.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Chesapeake Arboretum 1.4 km / 0.9 mi
Bowlero Chesapeake 1.8 km / 1.1 mi
Chesapeake Regional Medical Center 1.8 km / 1.1 mi
Chesapeake City Park 2.1 km / 1.3 mi
Oak Grove Lake Park 2.6 km / 1.6 mi
Chesapeake Veterans' Memorial 3.1 km / 1.9 mi
Chesapeake City Hall 3.4 km / 2.1 mi
Bells Mill Park 4.5 km / 2.8 mi
Greenbrier Mall 6.3 km / 3.9 mi
Cedar Crossing Park 6.4 km / 4 mi
Las Gaviotas Shopping Center 6.7 km / 4.2 mi
Chesapeake Golf Club 7.4 km / 4.6 mi
Portlock Galleries at SoNo 8.3 km / 5.2 mi
Chesapeake Conference Center 8.5 km / 5.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 121
  • hotel
  • Car park
  • Wi-fi
  • Laundry service
  • Lift access
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SMOKINGSUITE • SMOKINGSUI.JK

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKINGSUI.NM-QN

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ACCESSIBLE SMOKINGSUITE • ACCESSIBLE SMOKINGSUI.H6-JK

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE ACCESSIBLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ACCESSIBLE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED SMOKINGSUITE • QUEEN BED SMOKINGSUI.QN-JK

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE QUEEN BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS SMOKINGSUITE • TWO QUEEN BEDS SMOKINGSUI.2Q-JK

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE TWO QUEEN BEDS SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    WoodSpring Suites Chesapeake-Norfolk South

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about WoodSpring Suites Chesapeake-Norfolk South

5.8
Review score
752 Reviews
Cleanliness
6.0 /10
Service
7.0 /10
Comfort
6.4 /10
Condition
5.8 /10
Location
8.2 /10
Neighborhood
8.0 /10
Amenities
4.6 /10
100 reviews shown
2/10
Poor
24 Jul 2026
Chris
X
4/10
Poor
20 Jul 2026
Frederick
We stayed 2 nights at either end of a week at NC beaches. The location proximity to airport was a plus, but would not recommend this place at all. 2 police cars responding to disturbances at \"hotel\" on each of our nights, wet clammy floors, ridiculously poor paint jobs, missing door handle in bathroom, etc....... pretty awful
2/10
Poor
15 Jul 2026
Britney
Very nasty an
2/10
Poor
11 Jul 2026
Gabriel
I booked a room it's smelled terrible did not stay trying to get my money back as we speak.. do not pay up front!!!
Friends_and_family Family
10/10
Exceptional
07 Jul 2026
Barbara
The room was clean and the place was very nice. Staff were very friendly.
2/10
Poor
04 Jul 2026
Michael
The hotel was terrible. The desk clerk took my drivers license and said we should look at the room since the newer rooms we were not available. If not satisfactory, we could not check in and not be charged. The floor was very dirty and the refrigerator was covered with dirt or some kind of stain. It was disgusting and we told the clerk that we did not want the room. She said we would get a full refund as she said when she took my drivers license. I will never stay at a room at this hotel ever again.
2/10
Poor
04 Jul 2026
Tod
This property is horrendous. I stayed as a last minute option, but will recommend no one ever stay here. The property is disgustingly filthy and smells of cigarette smoke everywhere. The rooms are in desperate need of repair and it seems as the property managers have no desire to make this a priority.
Self
8/10
Excellent
01 Jul 2026
Teodord
All good
8/10
Excellent
29 Jun 2026
Ma Jovel Cassandra
Thanks
4/10
Poor
29 Jun 2026
Jeremy
This place is nothing like it’s described on the website, I stayed here as the price was in the middle as far as budget was concerned, but it is definitely overpriced for what we got, the room was not very clean, there were items left from the person before me, the bathroom appeared to have mold on the ceiling in the shower and the bed wasn’t very comfortable, I would have left if I felt I could have gotten a refund, I only stayed here as it was close to where I needed to be for a concert, but I will never stay here again and definitely not recommend it to anyone else. Lesson learned.
Partner
2/10
Poor
28 Jun 2026
Sally
Trying hard to think what I liked. The bed was not uncomfortable and I THINK the sheets were clean. I slept reasonably well, considering everything. And there was a restroom in the hall that I could use - sometimes after a 10 minute wait - which helped to make the broken toilet in our room bearable.
Partner
4/10
Poor
26 Jun 2026
Dirk
Firstly, the odor was quite off putting..
Secondly, there were only 2 pillows in my room, big enough for children, not adults.. The thing that made it an overall poor stay, was the mold in the bathroom.. Ceiling to floor in the bathroom. I will not be returning.
Partner
2/10
Poor
21 Jun 2026
Rodney
I left early because room had bugs and I need my money back
Self
2/10
Poor
20 Jun 2026
Mark
Staff were helpful and very nice. Room condition however was not good by any standard. I can’t recommend this place to anyone in its current state. You will have bugs in the room, strong smells, stains on the walls, and toiletries are an extra charge.
Partner
8/10
Excellent
15 Jun 2026
Julie
The hotel is dated and they have smoking options so you can smell that clearly which is a turn off for a non smoker like me. However, the staff are so kind and attentive. Joan and Wanda were super helpful courteous and helpful. It is a decent place to stay for affordability.
Pet
4/10
Poor
15 Jun 2026
Kory
Interesting arrival process. They make you go \"check out\" the room first then come back down to sign paperwork. Which was a first for us arriving to a hotel. Well, upon inspection of the room - which was not cleaned the best....we found bed bug larva under the sheets. So we decided to leave and go to a different hotel. The staff was understanding but it seemed like they were use to that happening...given the the process of looking at the room first then sign paperwork. I would not recommend this hotel.
Partner
2/10
Poor
13 Jun 2026
Andrew
This is not a usual suite. There are no pans, dishes, utensils, extra blankets/pillows, very basic bed and shower stay. My wife and I stayed with our dogs-there is a $250 pet deposit that is not disclosed until check in. When we got to our room overall it appeared clean but idk the last time the floors were cleaned. I hope this review process will allow me to upload the pics as I took some of a towel that my wife and I placed on the floor for us to exit the shower… disgustingly soiled. I do not believe the floors or carpet (especially the carpet) are regularly cleaned. I would not recommend staying at this place unless they are discounting below $50
Partner
2/10
Poor
26 May 2026
MAMADOU
Rotshes in the room too much money for the hotel like that
Friends_and_family Friends
2/10
Poor
24 May 2026
Miriam
Towels were dirty, the hotel smelled badly. It was the safest place I ever stayed in. Didn't feel safe, the side door were always kept open by guests too lazy to use their hotel keys, they would place sticks in doorway to keep the doors open.
We couldn't get out if there fast enough.
Partner
2/10
Poor
22 May 2026
April Campbell
Let’s just say, maybe I was the one who didn’t know what I was getting into. I usually do I deep dive in reading reviews but o was short on time.

So I’m guessing this property is also a short-term rental property, they also do daily rates. I was new to the area and just needed somewhere overnight for a quick airport pickup the next morning.

It was $117 for the night on Expedia, so I was at least expecting maybe a comfort suite vibes… noooo… the room smelled like cigarettes mixed with dirty carpet and pee. The refrigerator was rusting, the beds were missing the bed skirts, and the side of the fridge was dirt that hadn’t been cleaned… The device to prevent persons from breaking in your room was broken.. I don’t shower because at this point I didn’t trust the towels. The sheets seemed clean, but I slept fully dressed and with my own blanket.

I’m not knocking this hotel, but I would say please update the pictures to show what the hotel actually looks like currently. At some point I can see that it was nice.
Family
8/10
Excellent
17 May 2026
Gabriel
Roaches - rooms smell weird and pets are allowed which could contribute to smell
Self
2/10
Poor
16 May 2026
Chris
Musty room smell. Bed felt terrible. Old hair from previous stays. Electrical wires and ballast exposed in bathroom. Shower mount was broken. Broken light switches. No wonder why they have a no refund policy because I would have left and rather slept in the car.
Partner
2/10
Poor
06 May 2026
JaNel
Didn’t like nun about it !! Complain about every little thing one person negative one thing another person all that I couldn’t broke is in my room air wouldn’t work a messsdd
10/10
Exceptional
04 May 2026
Angela Dawn
everything was great they even helped make sure we kept her room since it was paid for ahead of time when we had issues with the rental car and how late the flight was getting in. the staff was amazing in the way they helped us through everything and getting supplies for the room. the first room had trouble with the toilet and they fixed it very quickly and had no problem switching us to a different room. I want to thank them because it was really hard losing my mother and when things got crazy they were there to help! They treated you like family! we will definitely stay there again and recommend them.
2/10
Poor
03 May 2026
Jennifer
Rooms are always dirty. The floor was sticky, crumbs still on counter, Bed not made, toilet had pubic hair on it and didn’t flush properly. The plumbing here is bad I’ve been in three different rooms and the toilet doesn’t flush right in any of them. I wouldn’t recommend this place, even to my worst enemy. The staff is nice, but that doesn’t make up for how dirty this place is.
Self
10/10
Exceptional
28 Apr 2026
Djennie
Rena at the front desk was very nice.
10/10
Exceptional
27 Apr 2026
Heather
I was really nervous in regards to staying at a hotel as I'm going through some tough times & was embarrassed when I showed up at the front desk. The management includingJoan, Jessica & Reena are the most caring, kind, helpful, & personable people that I've ever met. I'm so thankful for them!! The hotel is amazing as well if you're looking for privacy, security, cleanliness, and a great deal for sure.
Self
2/10
Poor
23 Apr 2026
Melanie
I booked through the Expedia app. I indicated there were three adults. There were two bath towels in the room. There were no hand towels or face cloths. The front desk phone went unanswered, so I went to the desk. I was told they only issue two towels. I could get the face cloths; no hand towels available at the moment. I was given two face cloths. If I wanted more I would have to pay extra.

Also, the add on Expedia said free WiFi. However, only one device per room could be connected for free.

The credit card indicated Choice hotel. I recommend Choice and Expedia disassociate from this establishment. It is not up to any standards.
Friends
2/10
Poor
11 Apr 2026
Dan
The ceiling was leaking water over the toilet couldn't even sit without getting wet. Tub was dirty. Ill never go back. But the staff was really nice gave me extra towels to soak up the water.
Self
10/10
Exceptional
03 Apr 2026
Jaleesa
Amazing all around
4/10
Poor
24 Mar 2026
Ellen
The only good thing I can say is that there was hot water for a shower.
Partner
4/10
Poor
21 Mar 2026
Mario
Yes
2/10
Poor
09 Mar 2026
Chizoba
The room had not been properly prepared and was clearly unclean, with roaches present in the room. Additionally, the receptionist was not at the desk upon my arrival, and I had to wait over 15 minutes before she returned to check me in. When she did arrive, I was rushed and informed that I only had about three minutes to inspect the room before additional charges would be applied due to the check-in time. Overall, the experience was very disappointing and did not meet basic expectations for cleanliness or customer service.
8/10
Excellent
28 Feb 2026
Pamela
All I needed for a good night's sleep was available.
Self
4/10
Poor
25 Feb 2026
James
One of the worst places I’ve ever stayed… I’d have to say sleeping on rocks deployed to Iraq was more comfortable. This place had a TV though…. Had to request a remote control🤔. First room I was offered had an A/C unit that was crazy loud. Switched me to a “newly renovated room.” Maybe it was renovated 20 years ago. Likely a standard line vice apologizing for the poor room. First room looked cleaner and renovated. Just needed one night, i sucked it up!
Self
2/10
Poor
18 Feb 2026
Pamela
We went in and looked around and left. The walls had like bullet holes in them with duck tape over the holes, there were no towels, the tub was filthy the place had an awful smell and there were roaches and spiders in the draws. NEVER AGAIN FOR ME!
Friends_and_family Family
4/10
Poor
22 Jan 2026
Verified traveler
Room was clean but the whole hotel needs to be brought into the 21st century. Front desk looks like an old post office window.
Business
2/10
Poor
11 Jan 2026
Thomas
It’s lacking and the hotel clerks are paid off
4/10
Poor
19 Dec 2025
William
Staff was nice but the facility it a complete dump! The elevator has been expired on its inspection over a year ago! Bugs running across the floor of bathroom. Toilet still had turds in it from last guest! Telling me it was not even cleaned from last guest! The countertop was rotten and had holes in it. The door would not close and lock on its own like it legally is supposed to! It was a good price but that’s it!!!! I would suggest spend a little more for a safe and clean facility, I learned my lesson about cheap that’s for sure!!!!!
Self
8/10
Excellent
07 Dec 2025
Edwin
Staff was really welcoming and nice.. I plan on returning.
Business Family
2/10
Poor
25 Nov 2025
Matthew
Took 30 minutes for anyone to even come to the front desk they were all outside smoking just looking at me and whole place smelled like weed and the room was disgusting and stunk and definitely will not ever be coming back.
Business
2/10
Poor
22 Nov 2025
nancy
This is not a hotel. This is long term residency. It smelled.
Leisure Family
2/10
Poor
13 Nov 2025
Legend
This is the second worst hotel I've stayed in (the first had roaches). Booking ahead and being nonrefundable by the time I arrived I wish I had read the reviews. There is a stench that can only be attributed to the musk of dead rotting skin cells baked into the carpets and the room smelled like mold, we had to leave the window open. It is in disrepair, and unfortunately the repairs that are made are sloppy and bare minimum (ex. stick on tiles in the bathroom coming off the floor, thick mushed on caulking around the toilet, partical board shelf in the bathroom). My brother couldnt bring themselves to stay the second night due to the gurngieness. Unfortunately it would take a lot of money to renovate this place and bring it up to par, and I don't think they have the cash flow to do it right.
Leisure Family
6/10
Pleasant
10 Nov 2025
Jorge
Room was ok, clean. The biggest complain is outside noise. Could hear every vehicle and emergency ambulances going by. Two nights of broken sleep
Business Self
2/10
Poor
26 Oct 2025
Quindra
The rooms had roaches
Leisure Friends
2/10
Poor
26 Oct 2025
Tanisha
Rooms were disgusting, refrigerator was rusted, duck tape on microwave, dead roaches in hallway, and looks like mold in the bathroom.

The pictures are a false advertisement and ended up leaving. They let you check the room before staying and I advise that you book elsewhere.
2/10
Poor
20 Oct 2025
Hazel
There is no kitchen at the hotel and I also spent $22 to do two loads of laundry. The dryers weren't getting hot enough to dry them well. Front desk staff does not stay overnight and they have a telephone number if there is a disturbance to call hotel security. Shady characters hanging out at the hotel and in the stairwells. Very noisy arguing and yelling throughout the night. Beds are extremely uncomfortable and the bed covering looks extremely old like it hadn't been washed in a long long time. Sheets also very scratchy and uncomfortable. Bed was noisy to get on and off of, as springs were broken in the mattress and you could feel them in certain areas of your back when you moved. The room we were in did not have a hair dryer nor an ironing board or iron. You must bring towels downstairs in a laundry basket for a laundry exchange. No maid service during the time we stayed there. Supposed to have been a non-smoking hotel but people were smoking and you could smell it. Even caught hotel security smoking in the hallway and putting his cigarettes out on the floor or down the elevator. No bucket in the room to get ice and no cups. Nowhere to buy or get a snack or a drink in this hotel and no kitchen. Smelt musty and old, reeked of cigarette smoke. Men constantly leaving their rooms and talking on their cell phones in the hallway and stairwell. Suspect some kind of illegal activity going on. Hotel is kind of hidden from the main road and light was out on sign at entrance. Yucky!
Leisure
2/10
Poor
17 Oct 2025
Anthony
They gave me a room that hadn't even been cleaned. Dirty towels on the floor. The place was so disgusting I didn't even contemplate staying. No Refund
2/10
Poor
08 Oct 2025
Antarian
Booked a one night stay and will never book again. Now the staff was okay, no problems there. I stayed in room 424 and after about 1 hour I started seeing roaches in the room. The property was notified and gave me no help. I had to go to the store and get Raid. If you NEED to stay here, I get it. But if you can avoid it, don’t book here.
Leisure
6/10
Pleasant
28 Sep 2025
Adieralys
Very hard to find the entrance. There were two roaches in the room on the 3rd floor that I saw. The bathroom and kitchen were clean but some furniture was broken. There were crumbs on the comforter.
Leisure Self
6/10
Pleasant
15 Sep 2025
Gerardo
I stayed here for 2 months for work, they never came to clean the room in 2 months. Roaches here and there in the room. People actually live here and always fighting and screaming loud. Staff was great. Always answered any questions. Laundry room was great and convenient with their app, I don’t have to be checking on it. Smelled like marijuana a lot in the hallways. For work is ok.
Business Self
6/10
Pleasant
13 Sep 2025
Patricia
Although it says extended stay, no amenities in the room. Also had to leave ID at the desk and go look at room before I checked in because of a no refund policy. I’ve never experienced this before. Bare bones rooms, asked for extra pillows and was told they don’t have any.
Leisure Partner
2/10
Poor
31 Aug 2025
Judy

Don't

We actually didn't stay. We were shown our room before check-in and we declined to stay
Partner
4/10
Poor
16 Aug 2025
Justin
Staff were nice and helpful. The room smelled as well as the halls. The room was lack luster. Some bug was crawling on the side of the couch. Would not stay again. A place to sleep I guess.
Leisure Partner
6/10
Pleasant
16 Aug 2025
Melanie
It was hot in the lobby and a two guest in front of me requested a 3rd floor and front desk had to leave the area to go check the rooms while we were standing up there. The manager was there am assuming folding towels verse have rooms available before arrivsl
Leisure Partner
10/10
Exceptional
30 Jul 2025
Clarissa
Clean
2/10
Poor
22 Jul 2025
Farhad
Expedia should be ashamed of themselves for having such a property in their listing. The property is smelly and dirty. Upon arrival I was asked before checking in to look at the room first and let them know If I want to stay there. I am assuming a lot of people have seen the crappie condition of the hotel and never bothered to stay there and was not able to get their money back. Even though I did not stay their they are refusing to refund my money. This will be reported to BBB and i will be calling the health department to report them.
Business Self
2/10
Poor
18 Jul 2025
Natasha
Nasty
Leisure Family
4/10
Poor
16 Jul 2025
Andrew
Dirty room and furniture was on the bed and floors were greasy
2/10
Poor
14 Jul 2025
Alphonza
Never checked in, ran down
Leisure
2/10
Poor
14 Jul 2025
Debbie
There wasn’t any housekeepers available, no pots & pans, no ice trays in freezer, one of the washer wasn’t working it took my money away but won’t start the machine.. And it said pet friendly and they want $200 deposit fee and $8.00 each night for my dog to stay in room with us.. And I have ESA letter to proof and that I do not need to pay for it.. Obviously there were lots if dogs there which I don’t believe people paid $200 fee and $8.00 each night.. This is ridiculous and crazy thing I have ever heard in my life.. No where else would charge $200 for the pets to stay.. We were not very pleased with that outcome and the way the two front desk ladies were rude and instantly for us to pay $200…
Leisure Pet
2/10
Poor
10 Jul 2025
Verified traveler
My recent stay at WoodSpring Suites Chesapeake-Norfolk South (Room #208) on July 4-5 was a disaster. Paying top dollar for a 4th of July weekend stay only added to my frustration. The hotel fell short in several areas:

- No working TV in the room upon check-in
- No iron or ironing board, forcing me to attend a family BBQ with wrinkled clothes
- Rusted and dusty bathroom vent
- Consistently dirty floors in the hallway and room
- A \"wet floor\" sign stuck in the elevator for the entire stay
- Unsecured WiFi putting my personal data at risk

When I spoke with the front desk about a refund, I was told nothing could be done due to the corporate offices being closed for the holiday. Given the hotel's numerous failures, I believe a full refund is justified. This stay was one of the worst hotel experiences I've ever had.
Friends_and_family Family
2/10
Poor
01 Jul 2025
Arlette
The Front Office staff and Marion were excellent people.
Business_and_leisure
2/10
Poor
29 Jun 2025
Brooks
This property smells so bad on the inside it's hard to walk down the hallway. The 4th floor is absolutely terrible. Don't let the outside appearance fool you. This place is a dump.
Leisure Partner
6/10
Pleasant
27 Jun 2025
Stanley
No refund policy once you check in, so if you have a problem with the rooms afterwards, then your Stuck. Room had no remote and of course they didn't have a spare one but again, i already checked in. Not sure why they DON'T have an Ice Machine and of course they didn't mention it considering it was over 95 degrees but again it was to late because I already checked in. One and Done!
Business_and_leisure Partner
2/10
Poor
23 Jun 2025
shiami
The property is not insulated properly. The tissue inside the bathroom was moist. There was a hole in the wall. It had roaches, I saw at least three. The comforter was covered in dog hair. I dont own a pet
Leisure Self
10/10
Exceptional
19 Jun 2025
John
Great
2/10
Poor
15 Jun 2025
Jewel
Terrible
8/10
Excellent
09 Jun 2025
Yasmina
Keep up the good work
Business Self
4/10
Poor
08 Jun 2025
sandy
Kimberly was excellent. Very helpful.
But the place was kind of dirty. No room available for over an hour.
Leisure Family
2/10
Poor
30 May 2025
Trevor
Roaches
2/10
Poor
28 May 2025
Tana
Blown away they are called Woodspring Suites!!
I chose not to stay at this hotel.
One single very thin sheet was the only thing covering the mattress. There was hair in the sink of the kitchenette. The one chair in the space was peeling vinyl beyond belief. It looked like something that would be found on the side of the road.And caked up filth in corners. I wasn’t even there long enough to take pictures!
Business_and_leisure
2/10
Poor
23 May 2025
Tyquand
Terrible place to stay, infested with bugs and the building has a terrible odor, elevator is always broke
Business_and_leisure Self
8/10
Excellent
21 May 2025
Melissa
I've had a nice experience here overall. Shay at the front desk is wonderful and very helpful. I would definitely stay here again during my travels.
Business_and_leisure Self
2/10
Poor
18 May 2025
Karen
Staff let you see room because don't give refund. 2 keys to different rooms didn't work. Carpets had stains all down the hallways. Pets had peed in stairwell and elevator didn't work. Did not check in once saw condition of hotel
Leisure Friends
2/10
Poor
10 May 2025
Hunter
My feet stuck to the floor in both by the beds and the bathroom. Bed felt dirty to sleep in. Very, very dirty. Would definitely NEVER stay in but arrived very late and just needed to sleep for a few hours on our travel. Would NEVER recommend this place to anyone.
Leisure Family
4/10
Poor
01 May 2025
Richard
Ehh
2/10
Poor
28 Apr 2025
Jessa Mae
Its not clean and not good
4/10
Poor
24 Apr 2025
Verified traveler

Cheap but still not worth it

Really run down. Smelled bad in halls and room. Just stayed the night with son to break up our drive from T.O. to North Carolina
Friends_and_family Family
8/10
Excellent
14 Apr 2025
Darnell

Pay for what you get.

The elevator was being serviced… that was the only issue.
Self
4/10
Poor
13 Apr 2025
Robert
The elevator breaks commonly, the trees around the property have trash all in them, and the toilet never worked even when the maintenance guy said he fixed it.
Leisure Family
4/10
Poor
22 Mar 2025
Patricia
It was a ok stay it’s just I’ve been there for a few months in it’s like da more u stay the more your rate goes up then at one point the room prices change from 62$ to 250$ a night which is cruzy to me in another thing they need a whole new staff and a new manager cus that lady is nasty and mean
Business_and_leisure Family_with_children
4/10
Poor
18 Mar 2025
Dorothy
Was having trouble getting key card to open room doors
2/10
Poor
16 Mar 2025
William
I paid Expedia & the property tried to deny my reservation from Expedia, claiming I should have received a call because they had an incident & didn’t have my room. I never received any type of communication. They finally gave me a room without a key.
6/10
Pleasant
14 Mar 2025
Rudolph
Dirty
Business_and_leisure Self
4/10
Poor
01 Mar 2025
Coreyana
Poor
6/10
Pleasant
29 Jan 2025
Robert
No running water in the bathroom sink n the second night. Room has a strong chemical odor
Business Self
10/10
Exceptional
19 Jan 2025
Family Place
You get what you pay for. Quiet, clean. Just enough for a night of rest.
Leisure Partner
8/10
Excellent
14 Jan 2025
Makayla
The only big issue I had staying here was housekeeping waking me up at 10am by banging on my door and trying to come in despite the door being locked, so she could “confirm that I was checking out today” even though I had already confirmed that with the front desk the day before. I was staying alone so it scared the mess out of me before I realized what was going on. Definitely could’ve went about that differently or at least waited until closer to checkout time.

Other than that the stay was fine, the front desk staff were nice and helpful. The rooms could use some updating but it’s a nice stay for the price.
Leisure Self
10/10
Exceptional
12 Jan 2025
James
Could stand to have better pest control company
Business_and_leisure Family
10/10
Exceptional
31 Dec 2024
Frankie
I did not like the owner making me say my prayers before I got the room that should be my choice the room was clean the service was excellent.
10/10
Exceptional
28 Dec 2024
Jennifer
Great place to stay ... The staff is amazing and very hospitable... Overall great stay
Business_and_leisure Family_with_children
2/10
Poor
18 Dec 2024
Donnica
It felt like a very seedy dumpy place. I was afraid of coming home with a rash or bedbegs.
4/10
Poor
17 Dec 2024
Daniel
This has been the worst place I’ve stayed since visiting Virginia. There were bugs in the room, key card readers were down. It was just bad. Won’t be staying here again.
Leisure Partner
2/10
Poor
13 Dec 2024
Nicola
Our experience at this hotel was absolutely dreadful. The room was dirty, and unbelievably, they had no key for the door, leaving it open before our arrival. After a 14-hour flight, we checked in at 11:20 PM, only to find the bathroom filthy. I had to request cleaning supplies to clean it myself because we were too exhausted to deal with the hassle of complaining or changing rooms.

The refrigerator was dirty, and the floors felt as if they hadn’t been cleaned in weeks—sticky and grimy to the touch. To make matters worse, an exit sign outside our room beeped all night, making it nearly impossible to sleep. The hallways were filthy and reeked of smoke.

This place is a health hazard and far below any acceptable standard. I would not recommend it under any circumstances—not even if it were free.
Business Family
2/10
Poor
29 Nov 2024
kristin
The people who work there are nice, but the property itself is an absolute disaster and has a bad reputation in the area.
Leisure Self
2/10
Poor
20 Nov 2024
John
Room and hallways, elevator were absolutely filthy. The gentleman at the front desk was friendly and helpful, but I would never stay there again.
Business Family
10/10
Exceptional
08 Nov 2024
orhan
We felt like we are at home.Whenever we come to Chesapeake we will definitely stay in here again.Everyone is very friendly and helpful.Thanks again for everything.
Leisure Family
2/10
Poor
07 Nov 2024
Juliana

Absolutely not!

The employees are so nice- but the conditions of this place is awful. I stayed here as it was walking distance to a store visit i had to conduct. The place is super dirty. There was a roach in my room in the bathroom. It didn't feel clean. The hallways though in a non smoking room (which i felt is odd to even offer smoking rooms) the smell lingers. The lack of basic accommodations like water and cleanliness. If i didn't check in so late (10:30pm) and hadn't have a meeting at 8:30am down the road, i would've found someplace else to stay!
Business
4/10
Poor
03 Nov 2024
Guy
Dirty, foul odors in lobby, corridors, room. Upon entering room window was left open in order to air it out. Disgusting foul odors and floors not clean. Vanity sink did not drain. Waited over 5 minutes at front desk to check in. No attendent. Overall property quality worth a $50 room rate. They charge $81 plus taxes and fees $92.
Leisure Friends

Location & surroundings

WoodSpring Suites Chesapeake-Norfolk South
137 Kempsville Rd, Chesapeake, United States

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WoodSpring Suites Chesapeake-Norfolk South

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