Name: WoodSpring Suites Chesapeake-Norfolk Greenbrier
Address: 1708 Sentinel Drive, Chesapeake, 23320, US

4/10

Poor

25 Jul 2026

Katie

Terrible stay. Never in my life have I paid almost $200 for a trash hotel in middle of nowhere Virginia. Spend the extra $100 to stay at some place better.

10/10

Exceptional

17 Jul 2026

Raul

Great staff

2/10

Poor

10 Jul 2026

Edna

False advertisement on a website. The room was not what was seen. The hallways were smoky, they had one person doing checkin, running from floor to floor doing request from guest, all of the rooms should have been done before shift change. The front desk clerk was very professional and kept apologizing for the way the room looked. If the help is not available then the general manager should have stayed to make sure the extended stay hotel is done to help the customer be at ease. Very disappointed

Self

4/10

Poor

09 Jul 2026

samuel

It wasn’t worth the money

Self

2/10

Poor

07 Jul 2026

Melanie

“do not waste your money at this woodspring suites. i checked in, saw roaches and signs of bed bugs, and checked right back out. they told me they were refunding my money and never did, so now I’m having to dispute it with my bank. the place is super short staffed – the same person at the front desk is running around trying to do rooms and everything else. the floors are sticky, the shower had no curtain and a big hole in the tub, and the whole building just feels dirty. they allow big dogs and one was drooling all over the lobby floor when we walked in, staring at my child and scaring him. a lot of people are basically living there, so with all that rent money they’re collecting they need to hire more staff, deep clean the place, and get a real pest control company in to spray for all those bugs. this hotel is not it.”

Friends_and_family Family

2/10

Poor

06 Jul 2026

maggie

nasty and dirty refund need to be applied

Friends_and_family Friends

4/10

Poor

05 Jul 2026

Daphne

We are not picky travelers at all, but the amenities were really bad. TV cabinet drawers were completely broken and cannot open. Toilet seat was not secure. Bathroom door doesn’t close and scrapes along the floor. It’s a room for 4, but there’s only one chair. Constant smell of hemp around the area as well. I do not recommend this place.

Family

2/10

Poor

30 Jun 2026

Jamonne

I don’t know if it was a one time issue so I can only speak to the one experience that I had keeping in mind that it just could’ve been a fluke or recognizing that things does happen, but the room was terrible. It was wet. The sheets were soaking wet and it was raining that day. I thought maybe the ceiling was leaking, but it didn’t look like any water was coming from the ceiling. I mean it looks like someone had took it out of the washing machine and just put it on the bed. I don’t even know how to explain it

10/10

Exceptional

28 Jun 2026

Romero

Was ok

Family_with_children

6/10

Pleasant

21 Jun 2026

Allyson

The property is in a convenient location near shopping and dining. Very clean, comfortable bed. However the hotel room door wouldn’t lock properly, there was no trash cans in the room and no regular lamp.

Family

6/10

Pleasant

14 Jun 2026

Benita

This location was a little confusing to approach the entrance of the property. Once the proper entrance was found which happened to be in the back it appeared to be a place where those that maybe displaced would seek shelter. The room was clean and

2/10

Poor

07 Jun 2026

Kelly

I never got towels, pillow cases, blankets, shower curtain until 10 pm. My bed was not made, the “non smoking” room smelled like it has been smoked in. Doors were open by the stairwell leaving public to be able to enter. The hallways had damaged hardwood floors and it was filthy.

Friends_and_family Friends

2/10

Poor

29 May 2026

Santiago

Hotel is under construction. It smells terrible in the corridors and the floors are ripped up. The floor in the room was wet from condensation. Not safe for human occupancy at this time.

Self

8/10

Excellent

22 May 2026

David

The price/ nightly rate could not be beat. Being annextended stay hotel, there is no daily housekeeping. Staff super friendly and there is a Kroger supermarket nearby wih a Starbucks cafe inside. There's snother bigger Starbucks coffee shop some 400 feet to the north side of property

Partner

2/10

Poor

18 May 2026

Lyconia

The hot water was not working during my stay. I asked if we could go to another location and was lied to several times. Kept saying someone was coming to fix the water I stayed in hopes of getting the issue resolved but nothing! I wanted some of my money back because I didn't have hot water. She offered a credit to come back well when I called to go back guess what still no hot water so I was just lied to and the general manager always avoided me I never got to speak with her its really sad! this was a terrible experience and I wouldn't recommend this place or return. I came here because my mother died and I was wanted to get away. This didn't help at all plus my husband truck was broken into along with another guest. So save yourself a headache and go somewhere else! Place a dump! Staff lie to your face while smiling at you is really sad!

Partner

2/10

Poor

17 May 2026

Kevin

No

Self

2/10

Poor

15 May 2026

Tyson

This place was the absolute worst, it was dirty, didn’t have hot water for over a week, constantly complained about the smell of smoke, a fire happened and we had to relocate. I told them I needed my military items they damn there defined me. The absolute worst place ever and will never go again

Self

10/10

Exceptional

14 May 2026

Elmer

Hi

2/10

Poor

14 May 2026

James

There were items from prior occupant on top of the fridge and in the cabinets. In the bathroom there was a used Q-tip and razor in the bathroom. Stain on the bed. Tv remote was missing battery cover. Never again.

Partner

4/10

Poor

26 Apr 2026

SAHANNA BOLDEN

The kitchen is not equipped with cooking supplies there is no hot water was told i had to get up at 6am tht was the only time it had hit water the staff was friendly and hopeful the room its self was ok but the stairwells had poo the went all the way to the first floor and it was like tht for over 24 hours its very convenient to every thing

Self

2/10

Poor

12 Apr 2026

Jeanne

Would advise that no one book this place. Is there a cleaning service? Hallway dirty, sheets dirty and had cigarette burns in them. Got another set of sheets and they had stains on them so we slept with socks on. No soap. Room smelled like old cigarettes. Hallway dirty. No one came to front desk even after repeated calls. Maybe didn’t want to hear complaints?
Refrigerator in room but top and bottom taped shut. So noisy at night I had to unplug it.Filthy stove top. Have pictures to document this (memorable and not in a good way)stay.
This place needs to be shut down.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Marley

Suite 223 didn't have a working microwave....notify front desk and \"claimed\" they submit a maintenance order.... followed up 2 days later and manager told me she knows nothing about it and that they have no new microwaves. not worth the price they charge if some of the basic stuff don't work. they could just swapped microwaves and yet when i checked out, still no working microwave.. when it comes to this property: buyer beware

Family_with_children

2/10

Poor

17 Feb 2026

Jazmine

Nothing worked properly, it had roaches and the elevator stop working after 2 hours of being there

Business

2/10

Poor

14 Feb 2026

Jacob

Loud people in the hallways, ants in room, random room checks!

Business_and_leisure Pet

2/10

Poor

31 Jan 2026

Sabrina

NASTY!!!!! Room 208
Worst hotel I've ever seen. I would have left and got a different one but was too tired.
Holes in bathroom door, blood on floor, finger nail on floor by bed, substance on ceiling. Room is in nonshaoe shape to be used.

Friends_and_family Friends

4/10

Poor

26 Dec 2025

Erin

The one staff member was very pleasant, the only good thing. The first room smelt like dog pee and wasn’t cleaned since there was a pee spot on the floor. The second room we were moved to, was dirty with grease and food splatter all over the place. The bathroom had mice dropping in the corners. Not to be distracted by whole in the bathroom, the same door you have to pick up because the bottom hinges aren't attached…. Overall dirty and doesn’t seemly like they have a dedicated cleaning crew. For the first floor to be “non-smoking” was a joke. People clearly smoking in their rooms. Would not recommend.

Leisure Partner

10/10

Exceptional

02 Dec 2025

james

Good

Partner

4/10

Poor

01 Dec 2025

Christopher

The room wasn't the most cleanliess. The hotel itself seemed like a host hotel for transitional housing. The bathroom had no shower curtain and there were very suspicious characters on the floor I resided on. Just wasn't anything like I anticipated based on the visuals provided.

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Stanley

Room wasn't spotless but it wasn't nasty either... and the staff was wonderful

Self

10/10

Exceptional

28 Oct 2025

Bruce

Great hotel. Great staff. Great location. Great restaurant on top of the building.

4/10

Poor

26 Oct 2025

jason

Some n weird people staying there, some lived there, some stayed a week

Leisure Self

4/10

Poor

17 Oct 2025

sharon

The staff who checks you in was amazing. The room was so very dirty though. Hand prints on the wall, beard hairs in the sink, body hair in the dresser draw corners, dirty carpet..just overall dirty. I had to go right away to Kroger and clean the room myself because it was the last non smoking room, even though people have clearly smoked in this room.

4/10

Poor

09 Oct 2025

Sheila

Hole in bathroom door. People hanging out in front made me feel like it was unsafe. un nasty smell in the room. No light in the a.m. only in the bathroom I just didn’t feel safe at all

Leisure Self

10/10

Exceptional

08 Oct 2025

Melissa

Amazing staff, front desk lady went above and beyond for my needs. Smiothe check in. Room was clean and cozy. Will stay here again. A+

Business Self

8/10

Excellent

28 Sep 2025

Sybil

Nominally clean.

Leisure

4/10

Poor

21 Sep 2025

james

Place is just old an hasn't been updated in a long time. Room was fairly clean but door to cabinets broken hanging halfway off, very old carpet, bed reminded me of a pullout sofa bed. They offer smoking rooms so hallways smell smokey an dimly lit. My room was non smoking but still had burns by the sink in bathroom an counter by stove where people had cigs sitting. No sun blocking blinds, walls were thin could hear people talking on each side. Doors hard to close to all hours of the night you hear people slamming the doors.

Leisure

4/10

Poor

20 Sep 2025

Cristobal

The hotel was dirty and smelly but

Business_and_leisure Partner

2/10

Poor

15 Sep 2025

Brian

This hotel appears to host long-term workers and transient families. The elevator smelled like BO/dirty laundry and the carpet in the room was sticky. GROSS! My room allowed for smoking and smelled bad, but I guess the interim apartment aspect allows for it. There was no coffee pot, which is also the mark of an extended stay hotel. - The desk clerk was friendly and funny, but I will never stay here again.

Business Self

10/10

Exceptional

06 Sep 2025

Arlette

To be honest the staff especially Rayvon, Doug, Shannon and China are excellent in customer service and people skills. The General Manager however is a passive aggressive female who needs an attitude adjustment and cannot exist without her excellent staff. I debated whether to stay here or not but as long as I never saw her it was fine. My stay as always was a work trip. I don't need extra stress from the likes of GM Kelly whose primary purpose should be to ensure her guests are stress free. I see through her very easily and probably will not return here in the future if she's still the General Manager. The five stars are for Rayvon, Doug, Shannon and China.

Business

4/10

Poor

17 Aug 2025

Benjamin

The room dysfunctional. The bath tub spout was turned to the left. When you ran water in the sink hair came up from the drain as the water ran. Additionally, I killed to bugs while in the room. The bright spot was the bed was very comfortable.

Leisure Friends

4/10

Poor

10 Aug 2025

Michael

Filthy floor. No dishes, silverware, or pans. Stingy towel policy. No hand towels. Room needs repair

Leisure Family_with_children

2/10

Poor

04 Aug 2025

Sade

There was no one at the front desk, seen more than one ROACH in my room, don’t care that it was out of date but it was DIRTY. Checked out in the middle of the night and they wouldn’t give me another room so I left and slept in my car

2/10

Poor

03 Aug 2025

MARIAN-DANIEL

Ridicolous room 214

Smell of urine....on the carpet room.
Water tap-not good type
The toilet bathroom not securely fixed on the floor
The refrigerator doesn't work properly-was changed with another after our complaint
The attitude people was very taunting in the hotel and on the beach...and more challenging....

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

MARIAN

Everything

Leisure Family

2/10

Poor

18 Jul 2025

ellen

I was not able to stay at the property it was in such bad shape. Bathroom was dirty, hole punched in bathroom door, smelled bad.
I would like a credit on this room please

Leisure Family

2/10

Poor

07 Jul 2025

Felicia

Save yourselves and never use Hotels.com

Hotels.com sucks! I messaged them in real time to say I felt unsafe. They said I will not get a refund. The staff member at the hotel couldn't even pull up my confirmation without me forwarding my confirmation. Which I also have proof of. When I was leaving she asked me why and I said I do not feel safe with all these intoxicated men all over the property watching me and listening to you give me my room.

6/10

Pleasant

06 Jul 2025

ivory

It was a good location from VA beach. The room had a bad smell. The bed wasn’t comfortable at all. Limited staff.

Leisure Partner

2/10

Poor

05 Jul 2025

Majesty

I never got to stay nobody was at the front desk to check me in

Business Family

2/10

Poor

28 Jun 2025

Daryl

Pass this property up

Filthy and uncomfortable, but it was the only place we had to stay.

Friends_and_family Family

4/10

Poor

21 Jun 2025

Kenneth

No pillows in room no one at front desk to get me some till next morning toilet didn’t work

Self

10/10

Exceptional

21 Jun 2025

john

Great

6/10

Pleasant

13 Jun 2025

Damon

Fire alarm keep going off at property

10/10

Exceptional

10 Jun 2025

John

It was wonderful

Self

10/10

Exceptional

02 Jun 2025

Samantha

Staff was so friendly! not updated but it was cheap and clean

Leisure Family

8/10

Excellent

19 May 2025

Rashawna

Just needed a quick place to catch up on some rest. It could've be cleaner but it was fine.

6/10

Pleasant

18 May 2025

Barry

Staff was very professional and polite. But keys to room took several attempts before working. No phone service between desk and room. No hot water for two day stay. When asked about this was told it would be fixed Monday which would do me no good. Overall I don’t giving negative reviews so I’ll say I which it could’ve been a little better.

Leisure Friends

6/10

Pleasant

16 May 2025

Verified traveler

You get what you pay for!

Rooms were bare minimum. Not filthy, but not nice either. I did have to kill one roach my first day. Bed was uncomfortable, with hair on the linen. Overall you get what you pay for. I have certainly seen worse.

Self

2/10

Poor

15 May 2025

stacia

The staff was extremely nice. The manager went above and beyond to get us a room. However. The room door was broken. You had to lift it to close properly. The toilet leaked. Everywhere smelled like Marijuana. There was fecal matter on the floor by the toilet. The room was not cleaned. Pubic hair on sink. AC did not work correctly. Refrigerator did not keep cold and was all rusted on the side. Spill spots on the floor in front of elevator. Poor water pressure. It had a stove but no pots or pans.

Leisure Family

4/10

Poor

14 May 2025

Qiana

The room was very outdated and blind were all different lengths. Bed was hard and the room smell like it had be closed up for a while.

Self

2/10

Poor

08 May 2025

Luis

No hot water, washing machine never work, in 2 months they clean the room 1 time and if you forget the key inside the room have to pay $10 for a new one

Business

6/10

Pleasant

27 Apr 2025

Timetria

The smell was terrible in the hallways and the room.

2/10

Poor

25 Apr 2025

Tamara

I booked this room and when I went in the doors that led the the elevator, it was a street walker and her pimp. When I got to the 4th floor that my room was on I didn’t have to even walk off the elevator to smell weed. I tried twice to get my refund and the hotel never wanted to refund me even tho I never stayed. I went home and they denied my refund TWICE! So how I’m out of $97 $ This is a hotel for street walkers and drug addicts!

Leisure Family

2/10

Poor

02 Apr 2025

Angela

Disgusting paid for eight nights stayed two and left No refund was given Lost $600 but wouldn’t have stayed any longer if they paid me!

Business Pet

4/10

Poor

27 Mar 2025

YOLANDA

DISAPPOINTING

This hotel is advertise as a 5 star Hotel. People live in this hotel as their home. I was told to go look at room to see if I like it. Then after you swipe your card, then they tell you, if this happen or that happens you will be charged. I bed look like a fold up bed, no carpet in the rooms. the blanket was paper thin.NO Housekeeping Services, you had to use the same towels all weekend. I went and brought LYSOL to spray done everything in this room. The staff at desk act of thou they don't know what to do and they act like they don't know what's on when you ask a question. I only stayed there because I came to VA for an important event. It was too late to find another hotel. THIS IS A WELFARE HOTEL. IF you like the finer things in life don't stay at this HOTEL.

Friends_and_family Family

2/10

Poor

23 Mar 2025

keaera

We did not stay in the room they won’t refund us ! Horrible and disgusting

Leisure Partner

4/10

Poor

21 Feb 2025

Donmonique

Nothing special should be cheaper

This property is just OK!

Business

2/10

Poor

16 Feb 2025

Mamà

Hell no is all I got to say

Leisure Partner

2/10

Poor

13 Feb 2025

Larry

It was not clean to high for cost flat pillows

Roaches not clean for a extended stay no cups dishwear nothing didn't like it at all will never stay there again and will never reclaimed no one else to stay there.

Partner

2/10

Poor

03 Feb 2025

Marie

This place is absolutely filthy and disgusting. The entire place smelled like, mold, cat pee and cigarette smoke. I have never seen such a nasty filthy hotel. The manager did let me switch rooms a couple of times. The first room I was in had such a strong stench it was irritating my throat and sinuses and then I discovered there was actual human feces on the wall and the refrigerator did not work. The second room didn't smell much better and the third room was a bit better but still gross. There were more than a couple of fights while I was there and the fire alarm system went off several times, usually at night and each time the fire department came. The outside lighting went off sometime in the middle of the night, every night, meaning when I had to leave very early for work it was completely pitch black out, making in very scary and dangerous walking to my car.

Business Self

6/10

Pleasant

02 Feb 2025

Douglas R Ng

Medium score

2/10

Poor

02 Feb 2025

Corey

Is this really a hotel? It felt like a Military barracks or low income housing. My room had bugs. The light in the bathroom didn't work. There was no TV remote. 1 towel and a half a roll of toilet paper in the room. The Bed was a joke. Some drunk above me was partying until 2am. Some tweaker was roaming th hallway all night and going in and out of his room every 5 minutes.

Business

4/10

Poor

21 Jan 2025

Verified traveler

The refrigerator was dirty, there were roaches crawling on the floor of the bathroom & in the bathtub.

Partner

10/10

Exceptional

20 Jan 2025

whanna

Always room for improvement

10/10

Exceptional

07 Jan 2025

Terrance

Good

10/10

Exceptional

01 Jan 2025

Michellie

Friendly staff
Clean

2/10

Poor

31 Dec 2024

Antonio

The place was dirty, service is non existent, had to borrow vacuum to clean the room, however I found strange that the room was not clean and the bed was full of hair bu the bathroom was really clean.

I would not associate an organization like Expedia with this hotel, it would hinder your business, this hotel was a disaster to put mildly. Let me know if you want pictiy

8/10

Excellent

29 Dec 2024

Rebecca

Nice

It suited my means perfectly. I was visiting a friend from when I lived there twenty five years ago.And I was able to go see the house that I bought in nineteen eighty four and see how big the chesapeake area has grown.

Business Self

8/10

Excellent

29 Dec 2024

Michellie

Fire alarm goes off daily. Sometimes firetruck comes, sometimes it doesn't. Wondering what keeps the firealarmgoing off

Business Family

2/10

Poor

25 Dec 2024

Danaysha

No clean towels , rags couldn’t get another set until next day . And bed wasn’t clean stains in sheets and hair

Leisure Partner

2/10

Poor

24 Dec 2024

Tabettye

Check in was suppose to be at 3:00pm. Could not get in until 5:30pm… late for a function because we couldn’t get into our rooms. The lady at the front desk had to come and let us in. Then when we returned at 12:30am we was still stuck waiting for them to come and let us in.

Friends_and_family Family

10/10

Exceptional

21 Dec 2024

Michellie

Clean

Business Family

10/10

Exceptional

20 Dec 2024

Michellie

Pretty nice

10/10

Exceptional

17 Dec 2024

Lukas

N/A

Business_and_leisure Pet

2/10

Poor

08 Dec 2024

Shuntavia

Horrible!! Never again

Partner

10/10

Exceptional

07 Nov 2024

Otha

All staff is friendly respectful & professional

Leisure Self

2/10

Poor

31 Oct 2024

James A

Unclean and small

Business Self

2/10

Poor

17 Oct 2024

Steve

I informed the person at the front desk that I would NEVER stay at their hotel ever again. This is a no frills hotel, no luggage carts, no ice machine, no privacy curtains on window, only blinds that can be seen through, not even a lamp in the room, The only lights were 3 can lights in the ceiling. Refrigerator on max only keep items cool but the roaches that came from under the fridge were happy. Upon check out I was told by one of the housekeepers that nobody would be at the front desk until 8:30 and I wanted to check out at 7AM. Room reminded me of a college dorm room. Easily in my top 5 worst hotels I've ever stayed in and I've stayed in hundreds of hotels in over 20 years of business travel.

Business Self

10/10

Exceptional

08 Oct 2024

Carlistle

A wonderful Stay!

Ms. Kelly just surprises me everyday, even when you're a lil behind she'll make sure that she does everything she can to give you the time you need! Such an amazing and understanding person!!! Thank you for making all of us feel like family!!!

Friends_and_family Family

10/10

Exceptional

03 Oct 2024

Carlistle

Amazing as always ❤️

10/10

Exceptional

02 Oct 2024

Carlistle

Week 1!!

I've officially been here a little over a week and i must say it's been great!! Ms. Kelly and her team has been amazing! They are kind, patient, and very professional. New and my kids love it here! Thank you Ms. Kelly for running a smooth place to call home!!!

Friends_and_family Family

10/10

Exceptional

24 Sep 2024

Carlistle

So i have 2 rooms here and i can't express how much Ms. Kelly helped me the last 2 days!!! She's so great!!!

10/10

Exceptional

24 Sep 2024

Carlistle

Ms. Kelly is so amazing, i asked for an early check in and she did everything to make sure i had a room ready early! She's full of grace, professionalism and lots of smiles! If you want a great place to stay this is definitely it!!!

2/10

Poor

21 Sep 2024

alex

Room was dirty, carpet was sticky. Dirt and boogers smeared on the walls, hole in the bathroom door, large patched areas on the walls not painted, hallways used to store broken refrigerators and other random items.. completely disgusting.

Business Self

2/10

Poor

24 Aug 2024

Verified traveler

Cat Pee

OMG this place was terrible. The AC in the room was leaking causing the carpet to become wet which caused mildew causing the room to smell like cat pee. It was horrible. I was there working nursing shift, the shifts were cancelled the hotel refused to refund my money.

Business

2/10

Poor

19 Aug 2024

Abacuc

The beds are terrible, not at all comfortable and the price is very high for the type of rooms and beds and they smell very bad.

2/10

Poor

15 Aug 2024

Matthew

We were staying on the second floor. Someone put something under our bed on the first floor. We did not feel well the next day.

Business_and_leisure Family

4/10

Poor

13 Aug 2024

Lisa

Very large cockroaches

We booked several weeks in advance. The day of our arrival a hotel employee called to tell us they could only provide a smoking room that night. That was the only available room to sleep three people. We accepted the room anyway because it was late to change plans. I explained we would be arriving very late. When we arrived we had to call for a desk attendant to come to the desk. The staff was polite. The room had large cockroaches and we weren’t provided sheets or pillows for the pull out couch.

Friends_and_family Family

8/10

Excellent

09 Aug 2024

Tamara

It was lovely!

6/10

Pleasant

31 Jul 2024

Verified traveler

I was disappointed in the lack of amenities, not even tissues. It is your basic room, no frills. I couldn’t even get an extra pillow.

Partner