Candlewood Suites Chesapeake/Suffolk

10/10

Exceptional

28 Mar 2026

Carlton

Clean rooms.

Partner

10/10

Exceptional

20 Mar 2026

Laura

Friendly staff

10/10

Exceptional

13 Mar 2026

Clifford

Yes

10/10

Exceptional

10 Mar 2026

Jane

Room was clean and well equipped. Unhappy that there were not enough carts to aid in unpacking and going to the 2nd floor. Also, on checkout day the ONLY elevator was not in operation, and we had to walk down steps with our belongings. My husband is 80yo and I am handicapped. It was extremely unpleasant departure!!!

Partner

6/10

Pleasant

07 Mar 2026

Kayla

Room was not clean proplerly. The bathroom door was disgusting. The dishes definitely need to be ran tbrough the dish washer. Checking in last night the staff was friendly. During check out the elvator went down and it was not fun having to carry down a baby and luggage from the 4th floor. The walk way down the stairs smelled like paint.

Family_with_children

2/10

Poor

05 Mar 2026

Athena

The hotel was not clean, and had an unpleasant odor. The building needs some repairs and is outdated.

Family

8/10

Excellent

24 Feb 2026

Brandi

Room was clean. Water pressure in the bathroom was awful, shower barely worked. Towels were quite hard and rough.

Self

10/10

Exceptional

14 Feb 2026

Edward

Clean and comfortable. Fast check in and out.

Leisure Self

8/10

Excellent

10 Feb 2026

Ryan

Room was nice and clean.

Leisure Self

2/10

Poor

07 Feb 2026

Darrius

I was never there I needed the room for the 7th

10/10

Exceptional

02 Feb 2026

Timothy

Yes

6/10

Pleasant

23 Jan 2026

Tiffany

Room was decent for the time spent, the only thing we didn’t like was that the bathroom door would not close.

Leisure

10/10

Exceptional

20 Jan 2026

Reginald

Yes yes

10/10

Exceptional

12 Jan 2026

Maria Gloria

Staff excelente

Leisure Family

2/10

Poor

04 Jan 2026

Shandel

There was no stay the deposit was not listed on the site so the hotel cancelled my booking and refused my refund and im glad i didnt stay as there were customers in the lobby complaining about the cleanliness and plumbing issues

Self

10/10

Exceptional

31 Dec 2025

Lisa

room was clean and staff was respectful

10/10

Exceptional

30 Dec 2025

Tee

:)

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2025

Corey

Great

10/10

Exceptional

22 Dec 2025

Reginald

Clean room, nice staff

Partner

8/10

Excellent

16 Dec 2025

Stacy

My room was clean and staff members were friendly.

Leisure Self

4/10

Poor

10 Dec 2025

Luquesha

I didn't have no heat in my room twice and they moved me to another room until they fix my heat worker at the front desk was very rude and told me that they can't keep giving me a room because of my heat not working in my room so I had to go and buy two heaters for my room

2/10

Poor

04 Dec 2025

Dara

I had to change rooms 3 times due filthy conditions - dog feces on the floor

8/10

Excellent

19 Nov 2025

Gerald

pleasant

Self

8/10

Excellent

16 Nov 2025

Artebia

Nice hotel, the lobby was small and there wasn’t much seating but the room was nice and the location was quiet

Leisure Family

8/10

Excellent

06 Nov 2025

Troy

They safe was pleasant.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Jonique

Clean

Business_and_leisure

10/10

Exceptional

01 Nov 2025

Anthony

Great stay

10/10

Exceptional

27 Oct 2025

Malachi

Very nice clean friendly

4/10

Poor

27 Oct 2025

Lillian

No comment only here one night check in was not good unexpected expense not told about when booking was taken. Very embracing

8/10

Excellent

25 Oct 2025

Gerald

Clean, cozy, and full of amenities.

Self

10/10

Exceptional

21 Sep 2025

Marcie

Pet friendly

Leisure Pet

10/10

Exceptional

18 Sep 2025

Jim

Full sized fridge with an ice maker. Large bathtub, plenty of space to spread out.

Leisure

10/10

Exceptional

10 Sep 2025

Aurora

Always a great stay and clean/convenient

Business_and_leisure Self

4/10

Poor

01 Sep 2025

William

So when you pull up - it looks beautiful on the outside - but the rooms are so dated and need a refresh - we covered the reclining chair with a sheet so we could sit on it (comfortable by the way) because it looked gross - the walls had finger prints - the smoke detector was hanging off the wall - honestly if I hadn’t paid in advance I would have left - this is for sure a motel that people live in

Leisure Friends

6/10

Pleasant

22 Aug 2025

Monique

The location was convenient for the purpose of my stay. The facility lobby was a bit dreary and uninviting. The room was clean and the size and kitchenette amenity was a plus. I suggested pest control be mandatory for the occupants that appeared to reside there to manage living habits that potentially affect rooms with guest with shorter stays. Staff was receptive to my suggestions and I hope they follow up to avoid a relatively good stay to a poor review due to pest sitings.

Leisure Partner

6/10

Pleasant

09 Aug 2025

Lesley

The hotel was just ok. We’ve stayed at candlewood suites many times and it is usually clean and nice. This time it was dusty, dirty, rundown.

Leisure Family

6/10

Pleasant

29 Jul 2025

Marleanda

Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.

Business Pet

10/10

Exceptional

28 Jul 2025

Joseph

Clean

Business Self

10/10

Exceptional

27 Jul 2025

Marguerite

Wonderful hotel and staff

Perfect place for a one night stay. Hotel was very clean and safe went above and beyond to assist us.

Friends_and_family Family

4/10

Poor

20 Jul 2025

Joseph

$80 motel quality for double the price!

First room we checked into, the bathroom was soaking wet, dripping from the ceiling and had a wierd wet brown spot on the floor.
Changed rooms, that bathroom smelled moldy, drain in tub was clogged with hair, main overhead light in room was flickering and unusable. Was offered a 25% discount from general manager after it took me several phone calls trying to get ahold of her and then never even got to speak to her about the issues.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Kelly

We arrived early after a 6 hour drive and the staff was very accommodating when we asked if we could check in early. Though we had to wait a little while as the rooms were being cleaned, we felt they were very understanding and helpful.

Leisure Family

8/10

Excellent

09 Jul 2025

Curtis

Staff was so sweet and helpful

Leisure

4/10

Poor

07 Jul 2025

Chris

I wouldn't stay there again

Woke up in the middle of the night, turned on a light, was German cockroachs, my dog was chewing on something, went to look it was some Marijuana the house keeping must have missed in their clean, the room was just damp and smelled of mold

Self

4/10

Poor

23 Jun 2025

Cesar

Yikes!

Place looks like they’re trying to make it better, but they ran out of money midway. Room was dirty, seem like they just patched it up but didn’t compete it. Wouldn’t bring my family, or return as a romantic get away.

Business

8/10

Excellent

22 Jun 2025

Sherita

Quite

6/10

Pleasant

13 Jun 2025

debbie

Microwave panel above door fell off.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

danita

Perfect

8/10

Excellent

03 Jun 2025

danita

Perfect

Leisure Partner

10/10

Exceptional

13 May 2025

Danielle

Very nice just didn’t get the room that was requested

4/10

Poor

11 May 2025

Nancy

Staff were great and very responsive. Room was clean but
Quite a few items in the room were in need of attention and repair. Couch was missing a front leg, recliner chair handle had been ripped out of chair??? Only one hook in bathroom to hang towels on suite only had two knives and two soup spoons which I guess is ok if you are eating “ finger food”. Room was quite clean which was nice. Would not return to this hotel.

Leisure Partner

10/10

Exceptional

07 May 2025

Ciara

Enjoyed stay

2/10

Poor

27 Apr 2025

James

A terrible experience I recommend that no one never stays here if you’re traveling out of state

Leisure Family

10/10

Exceptional

27 Apr 2025

Brittani

Good hotel, pricing, and staff

Leisure Family

10/10

Exceptional

27 Apr 2025

Kalie

Great property and very clean.

Leisure Family

10/10

Exceptional

09 Apr 2025

Rashaundra

Door hand to bathroom was broke look like they tried to glue it on before.

Leisure Partner

8/10

Excellent

07 Apr 2025

Tifeshon

I like the convenience just a minute from the highway, just minutes from shopping, walkable area, and a comfortable bed. I didn’t like that the drain in my bathroom sink was running very slow and filling up when water running, definitely time for some Drano action.

Business_and_leisure Self

6/10

Pleasant

06 Apr 2025

Shameka

Hotel was comfortable and clean

Partner

8/10

Excellent

30 Mar 2025

Jesse

Very kind and helpful staff.

Business Self

10/10

Exceptional

24 Mar 2025

Jonique

The Manager on staff is excellent

Leisure Self

10/10

Exceptional

22 Mar 2025

Brittney

I loved the customer service.

Business

6/10

Pleasant

16 Mar 2025

Courtney

I had a great experience beyond the rude, inconsiderate treatment from Melinda Wynn & Michelle ( I believe was her name). Everyone else was so nice & friendly ALWAYS eager to help & assist. Because of Melinda I will never stay here again or refer anyone. She’s extremely rude & talk to people any kind of way. I went back & fourth about leaving a review because I love to leave great ones but the experience with her & also Michelle I didn’t care for.

Business_and_leisure Family

10/10

Exceptional

01 Jan 2025

Neil

I cannot say enough about this hotel. Everybody as far as the staff is very polite very warm very welcoming like you’re coming home. The rooms are very clean. Some of the appliances could be updated. The fridge is pretty beat up. But other than that, it’s a great place

Leisure Self

10/10

Exceptional

29 Dec 2024

Edward

Very clean very affordable. Extended stay options.

Leisure Self

8/10

Excellent

27 Dec 2024

Jeffery

Very nice hotel

Leisure Partner

8/10

Excellent

10 Dec 2024

Darrell

It would be nice if the room could be cleaned periodically. Also trash pickup daily would be nice. I spent 11 nights there without the room being cleaned once. I did put in a request after 7 days but no one came and cleaned.

Business_and_leisure Partner

8/10

Excellent

08 Dec 2024

Darrell

Staff are nice and helpful.

Business_and_leisure Partner

8/10

Excellent

04 Dec 2024

Neil

Overall, a great experience the staff is very welcoming and very helping, the rooms are not bad. The refrigerator was scratched up pretty good and dented and the dishwasher is falling apart a little bit. But the beds are comfortable the heater/AC works very spacious bathroom it’s clean. It smells good

Leisure Self

10/10

Exceptional

24 Oct 2024

Marion D

the staff was very friendly and informative. the room was very clean and comfortable.

Business_and_leisure

6/10

Pleasant

16 Oct 2024

Jeffrey

Was an alright stay nothing special.

Business Self

10/10

Exceptional

03 Sep 2024

Jasmine

Great experience, nice and clean.

Partner

2/10

Poor

01 Sep 2024

Mitchell

I don't normally write bad reviews, but my experience at this candlewood suites location was so bad, I'd be remiss if I didn't.

When I initially checked into my hotel room, the bedding was not changed from the previous people that stayed. There were dark brown stain lines on the pillows and sheets. We had to get someone to change the bedding. However, the staff failed to change the stained pillowcases. They proceeded to insist that they had in fact changed them, despite what we could clearly see with our eyes.

Further, the room had a mildew smell and was dusty. The air quality was so bad that it inhibited my ability to breathe. I suffer from asthma and my breathing declined significantly to the point where my throat began to close. At 4:20am I notified the front desk of the poor air quality and that staying at the hotel for the remainder of my reservation would jeopardize my health. I had to get another hotel.

For days I have been calling this location to speak with the manager. Leaving messages with the front desk people. I have provided the front desk with a statement of my stay. The manager has failed to return my calls.

For anyone that has any kind of breathing related health issue, do not stay at this hotel.

Business Family

6/10

Pleasant

26 Aug 2024

Hope

I paid for my rooms in advanced and requested to have all of my parties together on the top floor. Upon checking in, I was instructed that we were on the first floor and my party was separated. I personally feel that even though my bill was paid in advanced as well as because I booked through a 3rd party, my guest and I were given the less appreciated rooms. Some of the appliances did not work, the covers had spills on them, and the cleaning was sub par. We felt like secondhand guest accepting the last resort rooms however, my payment was accepted expeditiously!

Friends_and_family Family

6/10

Pleasant

22 Aug 2024

Jennifer

At check in we confirmed we were getting a 2 full bed suite. We got a 1 bed suite. When I called the front desk, she apologized but didn't have a 2 bed suite available. I ended up sleeping on the sofa. The noise from the fridge went on and off all night (and day).

Leisure Family

6/10

Pleasant

17 Aug 2024

Ashley

We were booked this hotel for the suite with the bedroom as we were traveling with a 1 year old. We wanted to be able to put him in a separate room so he could go to bed before us. Unfortunately the room wasn't the cleanest and there were several little things about this room that were frustrating. The walls were extremely thin so while trying to put my baby down we could hear our family in the other room even though they were being quiet. The bedroom door didn't close all the way unless you slammed it, which I couldn't do after I finally got my baby down, so we had to leave it cracked which let light in the room. The closet in the bedroom did not close at all and had a hole in the door as of someone punched it. My baby got his fingers caught in the door while walking around since they wouldn't close all the way. It was nice to have the kitchen but the set up was strange with a pendant light hanging so far out you had to duck under it since it wasn't above the counter. The shower drain plug was not attached and went all the way down unless you took it all the way out, and the shower still backed up with it out. There were just so many little things that weren't a huge deal individually but overall just created an annoying experience, especially with a 1 year old. Positives: the bed was pretty comfortable and it had a fridge, microwave and dishwasher which was nice because we brought food. I did not take any of this up with the hotel as we arrived at 11pm and left at 8am.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2024

Timothy

No hair dryer and low water pressure in sink

Leisure Partner

6/10

Pleasant

11 Aug 2024

Earl

No hot water for shower

I don't plan on staying here again. I hadn't played on staying this time. The last time I stayed was 2 years ago and it just wasn't up to my standards of quality. Then I saw the favorable reviews and thought I would give it another go. I think it would have been an ok stay except I didn't have hot water for the tub so I was not able to shower my two nights there. The water in the sink was hot. I reported the issue and it did not get repaired. So no, I would not be willing to go through that experience again. Also, too many people hang outside for my taste. 3 guys had grabbed some chairs and were sitting under a tree playing Mexican music out of a portable speaker.

Self

8/10

Excellent

10 Aug 2024

Misty

GREAT CUSTOMER SERVICE!

The hotel itself is just OK, but the staff is outstanding! The hotel is a little worn, and not immaculate clean, but the parts the staff can control are great! For instance, there is a very dirty lounge chair in our room, but the bedding, shower, toilet, sink, etc. are very clean. The front desk staff were cheerful, welcoming, friendly and accomodating. The people pleasantly greet you in the hallways. If it's true that love covers a multitude of sin, then good service by hard workers can too. Thanks lovely staff!

Partner

6/10

Pleasant

24 Jul 2024

Barry

It’s ok

Reserved a room with 2 beds. Upon arrival to our room, there was only 1 bed. We are 2, 60 year old men who were traveling together. We needed 2 beds. Went back to check in and was given key cards for another room. Key cards didn’t work. Back down to check in to get new keys. It wasn’t a good start. On the morning of my 2nd night, I was informed that housekeeping only comes in every 7 days. Back down to the front desk to get a bath towel. No breakfast was inconvenient and unusual in 2024. My daughter lives in this area and it’s a 7 hour drive for me. I will not be staying at this property again. It’s ok, but it’s just ok.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Jackie

Perfect for what I needed

2/10

Poor

20 Jul 2024

Naciah

Horrible Hotel Experience

Staff was rude and gave room away before I arrived amd left my family without. Had to find another place to stay.

Friends_and_family Family

6/10

Pleasant

19 Jul 2024

Hillery

Be aware that this property is extended stay and at the time of our stay there were a lot of construction crew staying there. We did not have any disturbance or anything happen but I think women travelers who might be uncomfortable should know this. The room was spacious but needed a little extra cleaning. Front desk staff were super nice.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2024

Tiffany

lovely place lovely people.

Leisure Family

6/10

Pleasant

15 Jul 2024

Robert

Friendly staff. The room and hallways smell like cigarettes and badly need updating/renovation.

10/10

Exceptional

13 Jul 2024

Verified traveler

Amazing for a chain hotel!

Absolutely amazing. For a chain hotel, I thought there’d be issues here and there, but it was really good! Beds were comfy, toiletries were perfect PLUS moisturizer for my skin? *chefs kiss*. Lady at the desk was friendly and conversational! Would definitely recommend this place again.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2024

Charlotte

Staff was amazing. Room was great and area was beautiful.

Leisure Family

2/10

Poor

30 Jun 2024

George

Arrival time wis 4pm. I arrived after 5 and was asked to pay and then told I had 30 mins before my room would be ready. I returned 30 mins later to be told it would be another 20 mins. 30 mins passed and I was told another 20 mins. Then the front desk associate came back and didn’t inform me of anything. I did not get my room until 6:30. The property was clean but the service was bad and didn’t communicate effectively.

I would not recommend this hotel for anyone and I will not be returning.

Leisure Friends

4/10

Poor

29 Jun 2024

Jose Angel

Great customer service but my room smell bad and appliances were old, for what I pay was expecting something better.

Business Self

10/10

Exceptional

24 Jun 2024

Di

Karen the frokt desk clerk was accomodating and quite helpful!

2/10

Poor

23 Jun 2024

cheryl

Toilet didn't flush they said no one could help till morning...hello, we will be checking out in the morning...
Hotel was dated for the amount of money we spent. Door to our room didn't open properly.
DON'T STAY HERE. TRY SOMEWHERE ELSE.

Leisure Pet

6/10

Pleasant

21 Jun 2024

Ramon

Pretty good facility. I would suggest adding a small breakfast

6/10

Pleasant

15 Jun 2024

shakia

Quite a few guests have made this place their home, and it’s obvious. The young lady at the front desk was very polite and helpful. There were a lot of stains on the furniture.

Leisure

2/10

Poor

10 Jun 2024

Verified traveler

No Way

Room was terrible. Clogged sink. Terrible smell in hotel hallway.

Self

10/10

Exceptional

09 Jun 2024

Karen

Very friend staff. I thought the location was very convenient. I like how 7 Eleven and Burger King is close by.

Leisure Family

10/10

Exceptional

28 May 2024

Avah

My stay at the hotel was great but the only issue I have at the hotel is that they required a $100 deposit when booking which was fine. It’s been a few weeks after and I still haven’t received my deposit back. I would call to ask about when I would receive my deposit back and nobody would answer the phone.

Friends_and_family Friends

8/10

Excellent

27 May 2024

Madison

Convenient close to the freeway, many restaurants, and even a shopping center.

8/10

Excellent

23 May 2024

Gerrell

Had a few hiccups from a mistake made at check in but they made it right.

6/10

Pleasant

10 May 2024

Amanda

This property is in dire need of updating. The large chair in my room was filthy and the desk chair was not great. There were no glasses in the room and nothing for making coffee.

Leisure Family

10/10

Exceptional

05 May 2024

Jamal

Nice stay

Leisure Family

10/10

Exceptional

12 Apr 2024

Sandra

Pleasant Stay