Name: HomeTowne Studios Newport News - Hampton West
Address: 6069 Jefferson Ave, Newport News, 23605, US

2/10

Poor

26 Jul 2026

Josh

Pictures are not true!! Looked better online then when we arrived couldn’t switch rooms. Bugs were seen

2/10

Poor

20 Jul 2026

Howard

Does not look like the pictures at all bugs all in the room will never stay here again.

Family_with_children

2/10

Poor

19 Jul 2026

Jairo

Our stay began with us being given the wrong key by the virtual check in person which opened another guests room. We knew this because all their stuff was still in the room laid across the bed. After fixing the issue the room we were moved to had the ac leaking, tv not working or remote, cracks in the walls stained sheets, even the complementary soaps were already open probably not replaced after the previous people who stayed. Lastly had house keeping walk in on us after we got checked in. After leaving and coming back to the room we come back to see our room ac off and the lights off not how we left it. For some odd reason we had a light bulb taken as well? Our items were fine (we hid them in the cabinets). The atmosphere was very bizarre after hours as countless individuals would be standing in front of the building. An affordable stay and I see completely see as to why I wouldn’t recommend.

Friends

6/10

Pleasant

06 Jul 2026

Jatina

Allen’s was gud at the kiosk it was pretty cool and easy the rooms could.be more updated but overall it was ok

2/10

Poor

27 Jun 2026

Alec

The room was not cleaned, there were stains and food debris on the sheets, clear signs of bedbugs being present, all metal surfaces were rusted over, the mattresses were damp and sticky, the \"staff\" was a video kiosk that connected to a call center. Even after not staying in the room at all, and alerting the \"staff\" of all the issues and that I wanted to cancel my stay (I wasn't in the room for more than 10 minutes before deciding to leave) they refused to refund my money unless they showed me another room after I told them all of this.

I didn't want to rush recording mysekf anymore than I already did so I just left I essentially paid $150 to have to nuke all of my clothes to avoid bringing bedbugs home.

Business

4/10

Poor

11 Jun 2026

Ingrid

This is a budget-friendly option if you’re looking for a low-cost stay, but cleanliness and maintenance need significant improvement. When I arrived, I had to clean the room myself. I mopped the floor multiple times, and it continued to come up dirty. The bathroom was poorly maintained, and there was a strong sewer-like odor in the room.

I also believe the air conditioning filters have not been cleaned in a very long time, as a bad smell came from the unit whenever it was running. After I thoroughly cleaned the room myself, my stay was acceptable.

On the positive side, I did not see any insects during my stay, which I was very thankful for.

However, the common areas were also in poor condition. The hallways were very dirty, and the carpet throughout the building appeared extremely dirty and had a strong unpleasant odor. Overall, it’s an affordable place to stay, but management should invest much more effort in cleaning and maintenance.

Partner

10/10

Exceptional

17 May 2026

Tschanna

Clean location and friendly staff

Family

4/10

Poor

14 Apr 2026

LaRenda

Felt uncomfortable with people standing around outside the front door at night. Water leaked from the shower into the bathroom floor. Staff constantly called confirming when I was arriving

Self

4/10

Poor

11 Apr 2026

Dauzrion

I wouldn’t book here the pictures are misleading

10/10

Exceptional

10 Apr 2026

Trevor

Everything was great

Partner

10/10

Exceptional

30 Jan 2026

Roland

Nice lounge reception

4/10

Poor

19 Jan 2026

Amanda

There was constant noisy tenants at all hours. Toddlers running up and down the halls screaming and playing starting at 7am every morning without parents being parents! The guy next door yelling at 3am and starts blasting rap music at 6am daily. The window may as well be a piece of paper. From the second floor i could hear people talking in normal tones from the parking lot. The shower looked like it had never been cleaned. I ended up showering at the gym. The floors turned my white socks brown! Disgusting!!!! The entire first floor lobby smelled like a dirty armpit. Just a nasty, dirty hotel with a lot of disrespectful, loud and rude tenants.

Leisure Self

4/10

Poor

06 Jan 2026

Robert

No curtains in room only blinds so lights come in. Bathtub had a paint type substance that was pealing. No live agent at the desk.

Business

10/10

Exceptional

03 Jan 2026

Joshua

Room was nice and clean. Sky at check in was great and very helpful

4/10

Poor

24 Dec 2025

Edgar

Room in a bit of disrepair and very noisy on the 1st floor, hard to get a good nights rest.

Business Friends

2/10

Poor

18 Dec 2025

Laquin

Horrible hotel , it’s drug addicts and drug dealers all around in and out the hotel. The staff all have nasty attitudes , I think it’s because so many drug affiliated people are around so they think and treat everyone as if they are involved in that kind of stuff. The rooms are dirty on the walls and in the bathrooms. My room did not have a remote the first night , I notified them and they did not bring it until the morning. Switched my room because the new remote didn’t work , just for them to put me in a room where the toilet didn’t flush , the toilet would never fill up with water so the pressure of flushing it was never enough.

Business_and_leisure Self

4/10

Poor

06 Dec 2025

Kayla

Communication about property check-in and check-out procedures was insufficient to plan for our trip, the virtual check-in attendant was friendly and helpful but the overall experience was otherwise very disappointing with a lot of dirty and/or broken features.

8/10

Excellent

14 Nov 2025

Deidre

Cleanliness of the building, parking, the location and price.

Business_and_leisure Partner

2/10

Poor

06 Nov 2025

Kendrik

They don't have clean sheets and towels they recycle the same old dingy stained up towels no matter what it is
I got a towel that someone free bleed on and they did not replace it

Business

10/10

Exceptional

02 Nov 2025

David

To be honest i enjoy my stay but only thing that was different is the digital stuff

Leisure Friends

6/10

Pleasant

02 Nov 2025

Marisol

As i arrived to the hotel. There wasn't no one there to greet you personally . It was a computer that displayed the person for front desk. There's no genuine , sweet customer service. While trying to check in at 4:50pm rooms were not ready and clean . It took till 6/630pm to be able to check in and complete the check in process. We finally got our room . It was on the 3rd floor. At first you get like wow the rooms look good. But then as you look around the room . You start noticing the damages they tried to fix . Especially the bathroom . The bathroom was the worst. Shower and toilet was old, and low water pressure , towel rack was broken and the fire alarm was making noise all night . I didnt get no good sleep. I left maybe 3 hours before check out.
and do check in process.

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Sharaun

This was a terrible experience. I booked this hotel several MONTHS ago. I show up and have to talk to a employee on a computer screen. She told me they \"tried\" to call me yesterday to tell me they had to cancel my reservation for \"maintenence\" but could let me stay the night but not the three nights i reserved. I asked could they just honor my res since they are not doing all the rooms at once. The room itself was clean and comfortable. The staff did not give a sincere apology for this inconvenience and was not able to answer questions about the proposed maintenence. I believe she was untruthful and I hated this encounter.

Friends_and_family Friends

2/10

Poor

17 Oct 2025

Nyaja

Never received my money back

Leisure Partner

10/10

Exceptional

03 Oct 2025

Johnny

Convince

Business_and_leisure Partner

10/10

Exceptional

03 Oct 2025

Johnny

It was awesome

Business_and_leisure

10/10

Exceptional

30 Sep 2025

Johnny

I want free night

Business_and_leisure Self

2/10

Poor

28 Sep 2025

Sheila

The location was on the bad side of town. We did feel safe. The pictures were misleading. Did not stay, we checked out immediately.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Rohan

It was great and the service was great!

Friends_and_family Friends

6/10

Pleasant

22 Sep 2025

Jennifer

Check in is done by kiosk. Uou basically checkin via zoom. So there is no friendliness. The room was okay, bo blackout curtains, so the sun shines right into your eyes in the am, the tub had no plug, was stained and filthy. The tv wouldnt connect to any of the channels. The housekeeping staff we did see was polite.

Partner

4/10

Poor

17 Sep 2025

Juan Carlos

I stayed before, thus time I was provided a room to Jefferson Blvd that was very noisy, firefighters and police and the worse free exhaust car and motorcycles making very difficult to sleep at night.

Leisure Family

4/10

Poor

09 Sep 2025

LaQuin

Had a room with no remote , they literally told me to come back and get the remote in the morning at 9am. When my checkout was 11am. So I sat in a room with no remote all night , NO TV at all.

Business Self

10/10

Exceptional

04 Sep 2025

Andrea

It is great I am staying here for 3 month till my house is ready to move in... I love this place peace and quiet friendly staff always fresh towels sheet and housekeeping

Self

10/10

Exceptional

31 Aug 2025

Andrea

Where clean nice Housekeeping every 3 days they come to change sheets and blankets every 2 and day I had fresh towels plus they moped out my room twice a week

Self

2/10

Poor

11 Aug 2025

Melissa

I don't recommend

Virtual check in was different. Elevator needs Jesus. Bathroom was ik but tub needs replacing and the touch up paint job was 2 shades lighter than the original color. Bathroom faucet was too short so water went all over the place. Pillows were flat. Thin walls and LOUD neighbors.

Friends_and_family Family

4/10

Poor

07 Aug 2025

Verified traveler

Cannot recommend

The room had a foul odor. The bathtub was filthy. The bathroom door had a large hole in it.

Friends_and_family Family

2/10

Poor

06 Aug 2025

paul

Bad experience

Everything was dirty and smelly sheets has some stain and i wasnt feeling confortble sleeping on those dirty beds

Friends_and_family Family

4/10

Poor

23 Jul 2025

Dcarlos

the room itself was great, full fridge, stove top, microwave, clean bedding. the STAFF make this establishment a 0 star rating and that is due too being overcharged for fees that contridicted there rules stated in there lobby!!

Business_and_leisure

8/10

Excellent

20 Jul 2025

lisa

Not bad for the price

For the price this hotel was ok, the room was clean and there was no noise or disturbances, there was no room service but stores and restaurants are very close by.

Partner

2/10

Poor

17 Jul 2025

Brenda

I booked two nights and wanted a refund for the second night because the bed, pillows smelled like body sweat! There was no one at the hotel just a computer and I immediately contacted them first thing in the morning. I was told that management had to be called but couldn't call them until 11:00 am but that if I wanted a refund I needed to be out by 11:00. I checked out at 9:00 am to go to a funeral and they never called me back. I called today and I won't get a refund. Do not go here!!! If you do check the bed first thing.

Business_and_leisure Self

4/10

Poor

30 Jun 2025

Victoria

The hotel was convenient from where I needed to go but I didn’t like the smell or look walking in. The room was missing a remote and staff tried to fix but it never worked. So I didn’t like the fact we had to stay with no tv.

Leisure Family

4/10

Poor

30 Jun 2025

Devore

You checked in with a screened kiosk live person, no room service, no telephone in rooms. Screaming children running in the hall could not rest. No room service. Could not get clean towels or iron
Will not revisit this place

Partner

4/10

Poor

30 Jun 2025

Sherry

The noise was terrible and the not clean at all. Had to ask for linens and wasn’t even offered enough for all 4 of my family members to shower.

Friends_and_family Family

2/10

Poor

29 Jun 2025

Michael

There was no receptionist, it was a screen with a webcam with someone checking me in. The whole transaction felt sketchy and I didn’t get the king size room I booked. It was smelly and unsafe so I instantly left to find a better hotel.

Self

6/10

Pleasant

28 Jun 2025

Jaliza

Everything was good except they accused me of smoking in the room, which I did not and took my deposit. I feel like they lied just to take my deposit.!!! They have no proof of me smoking in any room because I did not and it did not smell like smoke!!! Everything was good except they lie to keep your money

Self

10/10

Exceptional

17 Jun 2025

Janice

The staff was very helpful when our TV wasn't working and when we couldn't figure out our AC. They even helped with our toilet and cleaned and replaced our towels while doing so. And our light under the microwave needed to be replaced too. I thought you guys provided things like silverware, plates, cups etc... but I was wrong. I wish we'd still had a lamp or some kind of light at or near the dinner table as it's too dark for me. The only other thing is the 50 dollar deposit when checking in. I almost didn't have it. Thank goodness you took cash. I like this place though and hope to be back.

Partner

2/10

Poor

27 May 2025

Lewis

Hated it

First the sheets on the bed was dirty. The tub was dirty and had a smell to it. I would never stay again

Friends_and_family Family

6/10

Pleasant

17 Apr 2025

James

Staff was great. Price was good for what u get. And no bugs was there for 7 nights.

Business Self

2/10

Poor

07 Apr 2025

Hope

Gave me the Wong room wouldn’t change it and then the room was dirty no internet tv doesn’t work and terrible customer service

10/10

Exceptional

11 Mar 2025

Reggie

Great staff, apparently have volunteer security too, lol.

Business_and_leisure Self

10/10

Exceptional

03 Mar 2025

Tressi

Great value

Great place for the money .
No frills clean place to sleep and shower.
Secure doors locked at night with guard nearby.

Friends_and_family Family

10/10

Exceptional

27 Feb 2025

Janice

I love the space and the huge refrigerator. The only flaw was there wasn't enough lighting in the room. It was a bit too dark.

Partner

10/10

Exceptional

06 Feb 2025

Shaquill

great place to stay

Business Partner

10/10

Exceptional

05 Jan 2025

Toineque

Clean

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Toineque

Staff very helpful, very clean

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Toineque

Staff and service is always nice and helpful

Leisure Family_with_children

6/10

Pleasant

05 Jan 2025

VaShawn

I had no issues while was there. My sheets on my bed were a bit dirty and you can hear others in the hallway.

Business Self

10/10

Exceptional

04 Jan 2025

Toineque

Very helpful and noce

Business_and_leisure Family_with_children

2/10

Poor

09 Dec 2024

Karen

It was not worth the $70.The house keeper needs to be fired. Ice still in the bucket in the freezer, microwave was still dirty, not a suface was wiped down, no wash clothes, used soap where you get the towels from, no soap, shampoo/ conditioner, someones labels were still in a drawer, a pillow had a visible stain due to beibg the first pillow proped, the floor was dirty nor moped.

Business_and_leisure Self

8/10

Excellent

30 Nov 2024

Antrawn

Quiet, you can walk to a lot of places from here.

Business Self

8/10

Excellent

10 Nov 2024

Luretia

It was good property for cost. Recently went through remodel but rooms were nice and clean

2/10

Poor

28 Oct 2024

Eugene

The property is located in a very bad area and it is extremely old and outdated.

2/10

Poor

27 Oct 2024

Ciara

Staff were nice and helpful but the property itself is not in good condition.

Leisure Friends

10/10

Exceptional

17 Oct 2024

Rasheed

Great place

Friends_and_family Friends

6/10

Pleasant

17 Oct 2024

Donte

You get what you’re paying for

10/10

Exceptional

08 Oct 2024

Rasheed

Great place to stay

Great room nice service recommend highly

Self

10/10

Exceptional

22 Sep 2024

Evan

Room was cleaner and nicer than I thought I was going to get

Leisure Self

2/10

Poor

24 Aug 2024

Aalexis

I never even had a reservation with them but whoever the hispanic man is at the front desk is rude and doesn’t need to work in customer service. I was in Myrtle Beach so idk what he was talking about but he needs to fix his tone.

4/10

Poor

04 Aug 2024

Barry

The locals were cooking on a mini grill right at front door. Drove over 250 for my room to get downgraded or either get a refund and smoke everywhere

2/10

Poor

29 Jul 2024

Matthew

Extremely dirty. There was mold on the wires bad

Extremely ignorant and rude, no hospitality. The place was very, very dirty, and there was just random people running around inside the hotel.

Friends_and_family Family

8/10

Excellent

09 Jul 2024

John

Remodeling/new ownership well underway but finishing touches still pending.

Leisure Family

2/10

Poor

08 Jul 2024

Hector

Incovenient

Leisure Family

2/10

Poor

11 Jun 2024

Manie

Not so good

Self

10/10

Exceptional

07 Jun 2024

Morgan

Did the trick for what we needed!

Was great for getting to the coliseum for the weekend! Spacious and nice staff

Friends_and_family Friends

6/10

Pleasant

05 Jun 2024

Zoell

At first I was worried about staying here from the outside landscaping and area. Too many people loitering out in the front. Inside the lobby was warm, and the front desk clerk seemed to be struggling to book a disabled guest. Took longer than it should to get her settled.

The hallways looked like I was in a low income housing apartment building. Inside the room was hot, the a/c wasn’t already on I had to set it myself. It was fairly easy to use. Unfortunately the window inside just had some blinds no curtains to block out the street lights and sun. Some people need complete darkness to sleep.

The shower was low pressure, I requested extra towels and they were not put in my room. At minimum a hotel room should have perfect shower pressure and temperature and your sleep should be good. The bed is not mounted to the wall so it kept sliding away from the wall. That is not ideal for obvious reasons.

I was only there for a night but tbh I’d rather stay further away and get better accommodations and spend more money. My preferences were not met, my requests were not met. So I won’t be returning. Please do better to have returning customers.

Leisure Partner

4/10

Poor

15 May 2024

Travis

The outside of the property was the same as the others around it.

Leisure Family