Name: Element Hampton Peninsula Town Center
Address: 1851 Merchant Lane, Hampton, 23666, US

10/10

Exceptional

26 Jul 2026

Anthony

The locations is right on top of everything you would need or want to do. And the property is very well kept.

8/10

Excellent

26 Jul 2026

John

Rooms were very clean and the staff at check in were very accommodating.

10/10

Exceptional

19 Jul 2026

Timea

Great location, clean and nice amenities, in walking distance to many shops, restaurants and cinema.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

JAIME

Hotel was amazing. The room was clean and the perfect fit for our little getaway.

Partner

10/10

Exceptional

13 Jul 2026

Howard

All the staff we interacted with were excellent. Besides being friendly, the helped us find a dog sitter for one evening while we were away and couldn’t take our dog with us.

Partner

8/10

Excellent

12 Jul 2026

Marcea

Staff very helpful and friendly

Family

10/10

Exceptional

11 Jul 2026

Francis X

Room is amazing

Partner

10/10

Exceptional

09 Jul 2026

Joy

The property is so wonderful and the staff is great

Partner

10/10

Exceptional

09 Jul 2026

Denise

I liked how the air conditioner was maintained during our stay, given it was really hot outside I appreciate it being maintained so it didn’t go out on us. I love the full kitchen that came with the room, as a breastfeeding mom the full sink and full fridge was perfect and just what I needed in times like this. Property was clean and smelled good, breakfast was good, kitchen staff was very sweet and I appreciated them very much. Overall I loved my stay here and would stay here again.

Family_with_children

10/10

Exceptional

08 Jul 2026

James

The room/bathroom was very neat and clean. The room had some nice touches that you don’t normally find with hotels in this price range. I had two breakfasts during my stay. The first morning I found the coffee urn empty, and two out of the three trays of hot food items gone. The chef’s order window was open and the short wait for my order was well worth it. I ended up drinking hot tea. The second morning was as one would expect and the hot food and coffee were good

Self

10/10

Exceptional

21 Jun 2026

Richard

Everything was amazing from the hot breakfast options to the helpful staff and the overall atmosphere of the hotel highly recommend to everyone I know

Self

10/10

Exceptional

15 Jun 2026

Ellen

Suites are spacious. Front desk was very gracious and friendly. After a very long travel day, check in and out could not have gone smoother.

10/10

Exceptional

07 Jun 2026

Junious

Everything was good and great stay 👍

Partner

4/10

Poor

31 May 2026

karl

we stayed at this location because it was new and close by. The room we got was in poor shape out of three lamps one worked and one had no bulb and the other was shorting out. When we used the roll in shower the drain was so slow it flooded the bathroom so i used all of our towels to dry it up and more. the chrome shower bars had a lot of rust on them . When i called to see if they had my reservation they could not find it but it showed up later on they were going to charge me for my support dog for my PTSD and i told them i will provide the paper work he said i will still charge you. i told them that this is our 44th wedding anniversary and if this is the way this hotel runs we will not stay there

Partner

4/10

Poor

30 May 2026

Lovie

I booked Element by Marriott last minute after leaving another bad hotel and expected better because the location is great. Unfortunately, the stay was very disappointing.

The lobby smelled terrible, and although the front desk employee who checked me in was polite and professional, the rest of the experience went downhill quickly. The elevator smelled like cigarettes, and my first room was dirty, with stained mattresses and walls. It was also the wrong room type.

After reporting the issue, I was moved twice, but the second room was still incorrect and the third had a barely working door and filthy bathroom. By 1 AM, exhausted from driving and working all day, I gave up, slept on the couch, and skipped showering. The TV also kept restarting all night.

The only reason this is a 2-star review instead of 1 is because the male front desk worker was helpful and professional. The woman at checkout, however, was unnecessarily rude. I expected much better from Marriott.

Self

10/10

Exceptional

25 May 2026

KieAsia

Clean room

Partner

10/10

Exceptional

25 May 2026

KieAsia

Clean rooms , easy access to stores

Partner

10/10

Exceptional

22 May 2026

Karmel

This hotel was very clean, staff is friendly, the showers get nice and hot, the eggs for breakfast are good and the location is perfect.

10/10

Exceptional

26 Apr 2026

Sandra

This was our first time staying there and everything was awesome! We had a king size room with the couch, the room was so comfortable! They had shops right there and restaurants in walking distance. Breakfast was good. We will be returning to this hotel 🙂

10/10

Exceptional

26 Apr 2026

Francis X

Great room great service

Partner

10/10

Exceptional

13 Apr 2026

Darrius

Extremely clean hotel and room! Very courteous staff. Good breakfast. I'd definitely stay again.

Self

8/10

Excellent

12 Apr 2026

Amir

Staff was very friendly and courteous. Tv was unplugged so was cable and internet. Shower pressure was dismal at best. Sink and toilets were great with pressure, so not sure what the issue with the shower was. For $248/night id expect the issues I had to be non existent.

Self

10/10

Exceptional

06 Apr 2026

Shamron

I booked for the wrong date, but Linda and Sal was very patient and helped me get into a room that was just as good as the one i booked. If you are looking for a clean and family oriented hotel around aeverything and a helpful staff please choose this hotel. You will not be disappointed

10/10

Exceptional

06 Mar 2026

Deborah

There’s plenty of shops

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Norma

Staff was friendly and accommodating.

Friends

2/10

Poor

20 Feb 2026

samuel

room stinks, broke tv, broke shower head, needs paint, and i told front desk they said they would fix came back and didnt

6/10

Pleasant

15 Feb 2026

Daijah

I wasn’t given the room I booked. The hotel isn’t very welcoming and overall looks nicer online than in person. It’s in a good area. Overall, I wouldn’t book again.

10/10

Exceptional

14 Feb 2026

mia

The staff was friendly and the room was very comfortable!

Leisure Partner

10/10

Exceptional

05 Feb 2026

Roberto

Amazing! Staff was excellent. I can’t remember the gentlemen who helped me when I checked in but he was very supportive. I happened to be visiting for a family emergency and he wished me the best of luck and just helped me decompress in a moment of stress. I felt seen and valued in that moment and I’m grateful for the encounter.

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2026

Cierra

Everyone was very nice! From the front desk, house keeping and the cooks. Thank you so much!

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Rashaun

It was very nice

Partner

6/10

Pleasant

29 Nov 2025

Janeen K

I have a love hate relationship with the sink because it’s like the sinks that you find in the bathrooms at the gas station and you have to find the right way to make the sensor work. I get it’s a hygiene thing but not being able to have hot water in the sink and when brushing your teeth it was a bit weird. Also I had 1 bar stool and they couldn’t do anything about it. Streaming TV amazing and I had a whole outlet that didn’t work so even if I wanted coffee I would have had to move it for it to work. I only stayed a night so my issues couldn’t be addressed but other than that it’s clean with so much around to do. I’ll stay again.

Leisure Self

10/10

Exceptional

26 Nov 2025

Vivian

Clean room, amazing staff.

Leisure Self

6/10

Pleasant

24 Nov 2025

Briana

Front desk staff was great but your maintenance or housekeeper man was rude. There was glass in our room on the floor , and my sister was injured and bleeding. We received no compensation

Business

10/10

Exceptional

17 Nov 2025

kiley

Kind staff, great restaurants and clean

Leisure Partner

10/10

Exceptional

22 Oct 2025

Pedro

Loved the hotel. Very clean and modern. Wish I stayed there longer.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Regina

Clean room, friendly staff, readily available

10/10

Exceptional

20 Oct 2025

Jamillah

David and the rest of the staff were so professional and highly accommodating!

Business_and_leisure

10/10

Exceptional

17 Oct 2025

Brittany

Clean

Leisure Partner

2/10

Poor

17 Oct 2025

Karissa

The hotel is not kept up. It is dirty and the hallwaya smell very bad.

Business

10/10

Exceptional

17 Oct 2025

CHERIEL

Great places to shop. I go here when ever I want a nice safe place to relax.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Tyrone

I had the Presidential Suite connected to the rooftop, I enjoyed my bday weekend. Very nice & quiet.

Friends_and_family Family

2/10

Poor

17 Sep 2025

Imani

The hotel is actually not a terrible hotel. The main issue is the communication. I have an issue with billing. I left messages and hadn't heard anything. I don't trust them with my money. Be careful. Still waiting on a double charge after 2 weeks.

Leisure Family

8/10

Excellent

03 Sep 2025

Heather

Poor customer service and accessibility.

Overall ok stay. The issues begin on my arrival day when I received a call that seemed as a scam from the start. However, my original booking was doubled booked could not stay at location and wasn't informed until 2 hours before checkin. Reservation was found at no additional charge and I specifically asked if this reservation was confirmed so there would be no complications upon arrival. I arrived for checkin at Courtyard by Marriott just to be told there was not a reservation for me. The clerk did nothing to try and help me. I stepped out of the line to call hotels.com back and explain I'm being told that there is no reservation under my name. The hotels.com rep apologized and asked me to hold while he contacted Courtyard by Marriott. Only with the call from hotels.com did the clerk say \"on your reservation just popped up\"! Very unprofessional and not sympathetic. Front staff needs more customer service training!!! Lastly someone in my party is wheel chair bound, and our room key never worked for the side entrance number 5, I told staff this several times and had keys reprogrammed the keys never allowed us access to the door that made the elevator easily accessible. Instead I had to go all the way around to front of building then walk a distance to get to elevator!! Whew. Not acceptable for a person who is disabled.

Partner

10/10

Exceptional

01 Sep 2025

Melissa

The weather was amazing and the event that we went to was on the next street from the hotel very convenient. The staff were amazing and the hotel was clean and beautiful.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Monique

I liked the location and the breakfast options. The room had a humid smell initially but it got better after opening the window for a few hours.

Leisure

8/10

Excellent

24 Aug 2025

Mia

Enjoyed my stay.

Business

10/10

Exceptional

05 Aug 2025

Celeste

Our hotel experience was exceptional! A special thanks to Sal and his front desk team, Laura, Angel and David for their care, kindness and professionalism. Because of how well we were treated, we will certainly return to this hotel and tell others. Thank you Sal, Laura, Angel, David and the breakfast cafe staff!!

Leisure Partner

8/10

Excellent

04 Aug 2025

Roberto

The location and staff were amazing. I enjoyed my stay. I would recommend new furniture in the living rooms. My couch had an odor and was visibly dirty. I wasn’t in my room often but when I was I steered clear of the couch.

Business Partner

10/10

Exceptional

03 Aug 2025

Nicole

It was convenient.

2/10

Poor

03 Aug 2025

Karina

Arrived to check in. Upon arrival, I was told the room I booked had been “overbooked” and that they would give me something similar. Okay cool. When I got to that room, neither of the tvs worked!!!! And the room was just okay as far as cleanliness. The sofa bed had stains on it …I will never ever recommend this hotel

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Jay

The property was exactly as expected, and as advertised online, very satisfying.

10/10

Exceptional

20 Jul 2025

Tomaya

Check in was easy and quick. The property is fairly new and modern. Rooms were up to date and amenities. Even the housekeeping staff was nice and very helpful.

Business_and_leisure Family_with_children

8/10

Excellent

20 Jul 2025

barbara

Housekeeping needs to do a better job cleaning some areas—doors, baseboards, corners of shower and bathroom floor. Nice hotel but if the house keeping is not kept up/-it’s gonna be looking unlike other Westin properties.

Leisure Partner

6/10

Pleasant

12 Jul 2025

LaZyria

Loved it !! The pool was out of service my entire stay

Leisure Friends

10/10

Exceptional

05 Jul 2025

Natalie

Staff was friendly and requests for towels and blankets were quick

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Tracy

Did not like that I was placed in a handicap accessible room. Very awkward because everything was close to floor. Management would not accommodate me with another room or acknowledge my Bonvoy nrr er membership

Leisure Partner

10/10

Exceptional

16 Jun 2025

Andrena

I can’t put into words how great my stay was at Element PTC. From the GM to the staff EVERYONE WAS GREAT! I was truly sad to leave! They made me feel like family. The complimentary breakfast was awesome EVERYDAY as well as the chefs and prep team! Front Desk staff were Super! The cleaning staff was very attentive! Please please stay here! Love me some Element PTC ALL BECAUSE OF THE WONDERFUL STAFF! Thank you all for a great stay!! I will be back

Leisure Pet

10/10

Exceptional

09 Jun 2025

Latonya

I like everything about Element. I usually stay there when I'm in town.

Leisure Family

10/10

Exceptional

30 May 2025

Maria

Excellent location near shops and restaurants. Staff is always friendly and accommodating. They have great room options and amazing pricing and easy on and off 64

Business_and_leisure Family

2/10

Poor

23 May 2025

Katrina

The staff was distracted when I initially walked in. And even though I was bused in, I wasn’t greeted until after standing and waiting at the counter for a few minutes. The young man who checked me in was kind and sweet, but was distracted by a woman that was there.
The room I booked showed windows all around the bedroom but what I was placed in was completely different. I was given a room with a view of the street on the first floor with people walking by. The chain to pull the curtain down was hanging from the wall. And the hot water in the bathroom sink would not turn on. This wasn’t my first time staying here, but this will definitely be my last.

Leisure Family

4/10

Poor

18 May 2025

Dyon

Unclean

Leisure Self

10/10

Exceptional

01 May 2025

Kenneth

The front desk staff was always courteous and professional.

10/10

Exceptional

22 Apr 2025

Carleigh

very open and spacious

Leisure

10/10

Exceptional

11 Apr 2025

Cheriel

Very clean and beautiful. If you enjoy a walk outside like me you have plenty scenery to walk to. Staff Very helpful and nice. Breakfast in the morning was delicious and relaxing.

Leisure Self

10/10

Exceptional

08 Apr 2025

Isaac

The staff was very nice and very helpful.

Business_and_leisure Self

10/10

Exceptional

07 Apr 2025

Tracy

Clean. No issues.

Leisure Self

10/10

Exceptional

30 Mar 2025

Jewel

it was amazing!

Friends_and_family Family

8/10

Excellent

22 Mar 2025

Monica

Clean room. Friendly staff. No hairdryer in the room. Odor of marijuana in hallway on morning of departure. Breakfast included. Ate towards end of hours available so may be issue. Food in warmer not too hot.

Leisure Family

8/10

Excellent

16 Feb 2025

Cherie

Nice gym, nice pool, nice breakfast and close to shopping. Someone was having a party next door one night but staff quieted the group as soon as notified.

Leisure Family

10/10

Exceptional

02 Feb 2025

Alexia

I have stayed at this property several times and I have never been disappointed.

Leisure Friends

8/10

Excellent

18 Jan 2025

Shatanyaer

I didn't like the fact that I was given a room with an adjoining room, However I was moved to a room on the first floor. the next room on the first floor was for a handicapped individual, but I didn't want to seem

Business Self

6/10

Pleasant

16 Jan 2025

Erron

Can Think outside the Box

Did book a room for New Year's Eve and was join by my 3 Grandkids
So Ask if can move to a bigger room where I can pay the difference/was told no so I had to book my Grandkids a Own one their own
Was a waste of money for the New Year

Friends_and_family Family

8/10

Excellent

08 Jan 2025

Rudy

Quiet, easy access, walkability.

Leisure Family

10/10

Exceptional

25 Dec 2024

Marc

Nice place

Very nice place to stay and very central to our location for our trip. Convenient shopping nearby.

Friends_and_family Family

10/10

Exceptional

22 Dec 2024

Angela

Really loved the stay and it’s so clean and smells fantastic! Very accommodating

Leisure Partner

10/10

Exceptional

20 Dec 2024

Ebony

The property was very well maintained and clean. The staff was exceptional and pleasant. Deja at the front desk was awesome and able to assist us at a moments notice. Would definitely recommend and stay again!

Leisure Family

10/10

Exceptional

16 Dec 2024

Pamela

Clean

10/10

Exceptional

12 Dec 2024

Ashleigh

I felt very clean and comfortable in my room.

Leisure Self

10/10

Exceptional

10 Dec 2024

Hollis

Well recommend

Leisure Family_with_children

10/10

Exceptional

01 Dec 2024

Jordan

I really enjoyed my stay here! I appreciated the cleanliness of the hallways and the rooms. Breakfast was good, I appreciated the fact that they made it fresh and to your specific order. The only thing I would recommend is having juice as an option for those that don’t care for coffee or tea (unless I overlooked it). This was my first time and I’ll definitely be back.

Leisure

6/10

Pleasant

26 Nov 2024

Ashley

Not good customer service at the desk

I didn’t appreciate how i was treated at the front desk. I was told afterwards how many people can come visit me in my room when i wasn’t told at the beginning. The employees was giving me two different answers and told a lie about management. I kept getting the run around of who i should talk to about the situation. I wanted my money back or half. I wasn’t treated fairly. I will be calling corporate.

Friends_and_family Family

4/10

Poor

24 Nov 2024

Iisha

I was supposed to have 2 beds n one had a single mattress no new towels were givin n shower isn’t finished renovating

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Antwann

Wknd getaway

Very friendly staff. Huge room. Had a room with a sofa bed very awkward position withe the king bed. My one and only issue was the breakfast. It was par at best.

Friends_and_family Family

10/10

Exceptional

12 Nov 2024

Crystal

Wonderful experience, staff was great and room was very clean. Also love the area!!

Leisure Self

10/10

Exceptional

02 Nov 2024

TMarla

Very nice. Will stay again

Business_and_leisure Family

10/10

Exceptional

01 Nov 2024

Alexia

Great property in a convenient location.

Leisure Self

10/10

Exceptional

30 Oct 2024

Susie

Excellent hotel

Incredibly great experience from check in to the welcome reception to the wonderful breakfast. Great staff and location. I would definitely stay here again!

Friends_and_family Friends

8/10

Excellent

30 Oct 2024

Karmen

great property

10/10

Exceptional

14 Oct 2024

mercedes

Loved the location and very clean and nice hotel!

Leisure Partner

4/10

Poor

13 Oct 2024

Doreen

Our room was taken on our arrival, and they had no available rooms. The biggest problem was we traveled from NY for a college tour and were tired on arrival.
Izahia, was great at the front desk because he was able to locate a hotel with rooms available in the area.
We didn’t get a chance to experience the hotel. Or its surroundings.

Family

10/10

Exceptional

12 Oct 2024

Kristina

The staff were very friendly

2/10

Poor

06 Oct 2024

Michael

Poor house keeping

My wife had a pillow that had blood stains on it , and the bed was really hard

Partner

6/10

Pleasant

29 Sep 2024

Shanna

Not too sanitary- mold coming out of vents and warped walls. Plus, blinds were broken.

Leisure Family

10/10

Exceptional

28 Sep 2024

Julian

It is a very large hotel which you wouldn’t know until you get in there. Very modern, very nice, staff was friendly and supportive.

Leisure Family

8/10

Excellent

21 Sep 2024

Lashauna

Loved the room and definitely will stay again

Leisure Partner

10/10

Exceptional

17 Sep 2024

MICHAEL

It was nice

Business Friends

10/10

Exceptional

14 Sep 2024

antonio

We’ll be back

Nice hotel, no issues & would visit again. Breakfast made as you wait! I would ay again. The front desk did mess up & charge me 2x but it was fixed.

Friends_and_family Family

10/10

Exceptional

06 Sep 2024

Carolynn

Everyone was professional and I had a great experience

Leisure Self

4/10

Poor

04 Sep 2024

Michelle

It was fine for what I needed but I will not be back. My bathroom was not clean (left over soap bars), my carpet had food fragments left and there was food in the fridge. Additionally, the front desk staff, one female in particular was SO rude to everyone in line ( I do have her name but I will not blast that publically) . Based on that interaction alone I will not be back.

Business Self