Name: Key West Inn Newport News
Address: 11845 Jefferson Ave., Newport News, 23606, US

6/10

Pleasant

28 Jul 2026

Tracy

Housekeeper was very attentive

10/10

Exceptional

27 Jul 2026

Jacari

Good place to stay. Will book again!

10/10

Exceptional

26 Jul 2026

Anne

We needed a budget-friendly hotel for a family weekend to the beach and this hotel was a winner! It’s a basic, no-frills hotel but clean and safe. The staff were friendly and there was a free breakfast of muffins, cereal, juice and coffee every morning along with a mini fridge and microwave in the room. For the price point, it was great!

6/10

Pleasant

26 Jul 2026

Stephanie

The room was decent for the price, but I asked for an extra pillow & they wouldn’t give me another. Location is perfect; you get what ya paid for.

10/10

Exceptional

26 Jul 2026

Anne

.

10/10

Exceptional

24 Jul 2026

Brandon

I always stay at the Key West every once in a while I never have any problems, friendly staff and I will definitely book a room again soon

8/10

Excellent

09 Jul 2026

Sandra

It was quiet

Partner

2/10

Poor

05 Jul 2026

Maranacci

My reservation was cancelled by the staff since I arrived a few hours beyond the 3pm check in time. The owner refused to assist us, saying he was unable to charge my credit card for the stay prior to arrival so he cancelled the reservation. I was not offered another reservation when he had availability. Besides the room was reserved without a credit card because one was not required. I attempted to explain this to the owner which refused to listen.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Ronal

Staff, as always try their best. Unfortunately this property needs a lot of maintenance and it is long overdue for some new towels, sheets, comforters and some renovations. Understanding this is the Key West Inn and we were not expecting 5-star service or facilities, dingy towels/sheets take you back a little bit. Additionally, they advertise that breakfast is included, we did not get breakfast, we rang the bell several times and no one answered, when they finally answered, breakfast was not available/ready and it was already 8AM. They should advertise the breakfast hours to manage guest expectations. Location seemed very safe, a lot of lighting in the parking lot, and very conveniently located closed to many dining options and main freeway in the area.

Family_with_children

8/10

Excellent

27 Jun 2026

David

A decent budget stay in room 207.
But……
There was soap and lotion, but no shampoo.
There was some mold in the shower where the tile meets the tub.
Towels and washcloth were very thin, and stained.
There was long hair folded into the washcloth. Not mine - I’m bald.
The shower curtain is mounted too far in. You can’t not touch it while taking a shower. The rod should be remounted 5” farther out, at the edge of the tile.

Self

2/10

Poor

27 Jun 2026

Lise

The rooms look like the kind of place that charge by the hour. There were open wires hanging out the missing fire detector connection. Drawer knobs were missing from 3 of the 6 dresser drawers. There were open holes in the wall by the sink. The room stank so bad, I wore a face mask every second I was in there. I chose KeyWest Inn because it was inexpensive and 5 minutes from my conference. When I checked in, the loby was clean and very well decorated so I mistakenly thought I made a good choice. The receptionist told me that my non-smoking room was on the second floor and that there was no elevator. I said I cant carry all my luggage up a flight of narrow stairs. She said the only available room on the first level is a smoking room. My last minute options were too expensive or to far away so I accepted the smoking room.

Self

6/10

Pleasant

25 Jun 2026

Nene

They have a one-way parking lot and the room smelled a little of smoke after arriving but it was excellent at serving its purpose as a rest-stop for a night of traveling, rather than driving sleepy to returning home. Our batteries to our room’s remote died two hours after arrival but we just manually pressed the buttons for the night, the bathroom door in our room also had a hole in it but it was nearly undetectable upon arrival. The morning associates of this motel are heavy handed too, the wake up call scared me out of my sleep but the air conditioning worked, the shower, toilet, sink, refrigerator, plus all lights worked and we were able to rest. It purpose was served nicely.

Friends

2/10

Poor

21 Jun 2026

Shravani

The AC did not work the whole night, and it was a terrible experience. I called frontdesk, and they kept saying it would turn on, but it never did.

6/10

Pleasant

19 Jun 2026

Katherine

It was ok but definitely wasn’t what was pictured

Family

10/10

Exceptional

17 Jun 2026

Anne

.

Self

10/10

Exceptional

17 Jun 2026

Anne

Good location. Nearby dining and shopping. Staff very friendly and helpful.

Self

6/10

Pleasant

11 Jun 2026

Viola Loraine

Never checked in did not stay there and couldn’t get a refund

4/10

Poor

06 Jun 2026

Joseph

Not a real breakfasts just muffins, a bit dirty/dated, holes in the sheets

Self

6/10

Pleasant

25 May 2026

Joseph

We just stayed there overnight. The room was better this time then last time so I gave it an extra star.

Partner

10/10

Exceptional

23 May 2026

Eric

A good value for the money. I was pleased overall. There was some painting needed on a wall in the room, but otherwise very clean.

Self

6/10

Pleasant

19 May 2026

Demarcus

The property itself need a lot over work don’t to it and the service was horrible not worth the price

Self

2/10

Poor

17 May 2026

Kelley

Staff is rude , and no free breakfast

10/10

Exceptional

17 May 2026

Shiva

It’s nice

Self

8/10

Excellent

07 May 2026

Branden

There is no breakfast its false advertisement

Friends_and_family Family

6/10

Pleasant

02 May 2026

Joseph

There is no complimentary breakfast.

4/10

Poor

22 Feb 2026

Sherri

Bed covers had holes n them
Jacuzzi jets didn't work, couldn't control the water
Roach n tub
Sheets were dirty n end up getting sick

Partner

10/10

Exceptional

07 Jan 2026

David

Great stay friendly staff

10/10

Exceptional

28 Dec 2025

don

Y

10/10

Exceptional

06 Dec 2025

montre

Great place to stay overnight

Business_and_leisure Self

8/10

Excellent

25 Nov 2025

Virginia

Room was clean but needs some upgrades bathroom door had holes in it they only give one was rag.

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

Brandon

The room was nice and clean friendly staff will book again soon

Leisure Self

8/10

Excellent

02 Nov 2025

Arlene

For a budget property, I was surprised and pleased that it was quiet and very clean. I will stay here again!

Leisure Partner

2/10

Poor

31 Oct 2025

Yasmine

A lot of traffic

Business Self

4/10

Poor

12 Oct 2025

Cashia

Didn't stay far breakfast

2/10

Poor

27 Sep 2025

andre

No breakfast found a spider in my bed

Partner

10/10

Exceptional

01 Sep 2025

Mary

It was very convenient, and only to miles from my Family reunion on Friday & Saturday. Five Star is what it is!

Business_and_leisure Family

4/10

Poor

31 Aug 2025

Barry

Checked in went to the room they assigned me. Used the bathroom and along with the toilet paper holder broken off the wall, the toilet would not flush. Looked at the tank and it was not filling. I had to explain to them that I just wanted a different room ( they weren’t going to fix both issues, and whatever else I didn’t notice, immediately). The second room was 2 queens, rough looking but acceptable at the bare minimum. Still smelled like weed like the other. I won’t come back to this place.

Leisure

2/10

Poor

31 Aug 2025

Sandra

Place os dirty outside an d inside toilet is cloth

2/10

Poor

29 Aug 2025

Kelly

It says that they serve breakfast but they don't there were roaches in my room no blow-dryer as advertised room service was non existent

6/10

Pleasant

18 Aug 2025

yasmine

A lot of traffic

Leisure Self

2/10

Poor

17 Aug 2025

Shannon

I did not even stay the night.
I walked in the room, turned on the air conditioning and made sure the toilet flushed. Then I headed to the dollar store and Walmart to purchase items to make the room livable for an evening and just never returned. Didn’t even care about getting my money back.

Business_and_leisure Self

10/10

Exceptional

15 Aug 2025

Brooke

The person who checked us is was so nice and friendly. He was amazing! The room was mostly clean but had a weird smell. Sonic in walking distance and the bed wasn't the comfiest. But good for the price

Leisure Partner

10/10

Exceptional

29 Jul 2025

Crystal

They front desk people was very nice and friendly

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Deion

Staff was perfect

2/10

Poor

24 Jul 2025

Felipe

Dirty, nasty, rude staff, filthy bathroom.
Trashy disgusting hotel.

Friends_and_family Friends

4/10

Poor

24 Jul 2025

Beverly

Bad smell in room no breakfast and that the reason i stay there because the advertisement said they had breakfast but they didn't

Leisure Self

4/10

Poor

06 Jul 2025

Maryna

Only one chair for 4 person,2 towels for body, one for leg and two for face, no shampoo, just two pieces of soap, no coffee or tea. On one beds was so many pieces of bread or something like that. But near the stores, gas stations.
It’s a motel for one night not for family

Leisure Family_with_children

2/10

Poor

28 Jun 2025

amery

The 5th bed was a mattress on the floor.
No breakfast not even a cup of coffee
Floors feels unsafe to walk on.

Family_with_children

2/10

Poor

31 May 2025

Emily

Toilet wouldn’t work after flushing once in the middle of the night - too tired to deal with calling the office that late. Room smelled very old and musty, everything was dusty every surface. There was a piece to a se(x) toy that my two year old found underneath the bed which means that wasn’t cleaned at all. And the door to the room had a half inch wide gap between where the door ended and the floor. Bugs could just come right in! Horrible place, especially for the price. But I knew it would take longer to get a refund and couldn’t afford to request to change to another room.

Friends_and_family Family

2/10

Poor

29 May 2025

Andre

Rooms need updating

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Sam

Ifhvkho

8/10

Excellent

24 Apr 2025

Arianna

N/A

Leisure Self

10/10

Exceptional

10 Apr 2025

Verified traveler

For the price, it’s actually really nice. If anything the neighbors were the only problem.

Partner

10/10

Exceptional

06 Apr 2025

Tawanna

The place was nice neat clean stayed there for 2 nights room service come clean the room for you my battery died in my car they had jumping cables for me to use everything was perfect and I will definitely visit again

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Primeemirp

It’s ohkay here

Business_and_leisure Partner

6/10

Pleasant

22 Feb 2025

Brandon

It was a cool place for the night will book again soon

Leisure Self

10/10

Exceptional

15 Feb 2025

Wendy

I loved loved this place needed time on my own and i booked the room woth the jacuzzi best experience and staff was so helpful.

Leisure Self

10/10

Exceptional

02 Dec 2024

Deric

Comfortable as always. I'm a repeat visitor. Great location and quiet.

Business Family

10/10

Exceptional

19 Nov 2024

Minerva

Didn’t have a breakfast

6/10

Pleasant

12 Oct 2024

Christopher

Breakfast as advertised

Leisure Self

6/10

Pleasant

10 Oct 2024

Gladstone

No breakfast as advertised

Leisure Self

6/10

Pleasant

10 Oct 2024

Gladstone

No breakfast as advertised

Leisure

8/10

Excellent

22 Sep 2024

Anthony

I liked that its in a convenient location

4/10

Poor

01 Sep 2024

Robert Jacobson

There was construction the whole time daughter called to let them know that I was in a wheelchair and they tried to put us on the second floor anyways kids were running up and down the room up above and kids were running outside until 5:00 in the morning everyday when told office staff they said that they would talk to the people that were running around all night and making noise.

Leisure Family

2/10

Poor

27 Aug 2024

Loranda

Underwhelming

I reserved a king size room but received a full size. Once in the room it felt very ick. I used my own pillow and blanket. It took half the night to get the room to cool down. The property is very run down looking and low class.

Partner

4/10

Poor

21 Jul 2024

Scott

Keep your expectations at a minimum

This hotel is seriously dated. Carpets are stained. No pictures on the beat up walls. Bathroom vent was hanging from the ceiling. No smoke detector or sprinkler system. Mattress was worn out. Door did not go to thr floor, inviting bugs to come in. I'm aware that it's a lower cost hotel, but a dump is still a dimp.

Self

10/10

Exceptional

11 Jul 2024

Shayla

Everything was great and staff are excellent in service.😊

10/10

Exceptional

10 Jul 2024

Verified traveler

It was good. Roomy and comfortable. The staff is always great.

Self

2/10

Poor

08 Jul 2024

Raymond

Hangry for breakfast

Did not provide breakfast as advertised did not have adequate ice.

Friends_and_family Friends

4/10

Poor

04 Jul 2024

Kenneth

No staff available at check in time. Most likely overcharged via online quote. Room interior was in rough shape.

Leisure Friends

10/10

Exceptional

03 Jul 2024

Todd

Nice Room and TV

Business_and_leisure Self

2/10

Poor

30 Jun 2024

Ryan

Dont stay here

Room was clean however; towel didn't work had to add water to the bowl to get an appropriate flush. Door framed look like someone tried to break in. Not worth your money.

10/10

Exceptional

11 Jun 2024

Todd

it was nice

Business Self

8/10

Excellent

09 Jun 2024

peter

Great place to sleep for any events or errands around the city , dated with few amenities but definitely budget friendly

Business Self

10/10

Exceptional

29 May 2024

Derrick

Best hotel

Great 👍

Friends_and_family Family

8/10

Excellent

27 May 2024

Ernesto

!

Business_and_leisure Self

8/10

Excellent

27 May 2024

Deric

Comfortable. Still don't offer breakfast as advertised.

Business

10/10

Exceptional

26 May 2024

richard

Breakfast was not available. place is old but Nice and clean

10/10

Exceptional

25 Mar 2024

Anastacia

Always a pleasure staying here. And they always take care of whatever i need 😁

Leisure Partner

10/10

Exceptional

22 Mar 2024

Fantasia

I loved the jacuzzi

10/10

Exceptional

04 Jan 2024

Ana

Always a pleasure 🙏 ☺️

Leisure Partner

10/10

Exceptional

04 Jan 2024

Ana

What truly made this hotel special was the calm and quiet atmosphere it provided. As someone who appreciates a peaceful environment, I was delighted to find my little escape place. The ability to relax and unwind in a smoking room without any disturbances was exactly what I needed.

Overall, my experience at this low-budget smoking hotel room was fantastic. The friendly staff, fair pricing, convenient parking, and nearby amenities made it a memorable stay. If you're searching for a calm and quiet smoking room in the area, look no further. This hotel is a hidden gem that offers a comfortable and affordable retreat.

Leisure Partner

10/10

Exceptional

04 Jan 2024

Ana

The availability of parking was a major convenience. It's always a relief to have a secure place to park my vehicle, and this hotel provided just that. Plus, the proximity to a Wawa and the ability to walk to Sonic was an added bonus. It made grabbing a quick bite or satisfying any cravings incredibly convenient.

Will be staying again !

Leisure Partner

10/10

Exceptional

04 Jan 2024

Ana

One of the standout features of this hotel is the fair price for the room. It's refreshing to find a smoking-friendly accommodation that doesn't break the bank. This affordability allowed me to enjoy my stay without worrying about excessive costs.

Leisure Partner

10/10

Exceptional

03 Jan 2024

Ana

Staff is always so amazing here! Good price for a decent smoking room.

10/10

Exceptional

28 Dec 2023

Ana

Staff is amazing. Chill smoking room.

Leisure Self

10/10

Exceptional

01 Nov 2023

jasmine

Staff was really nice and respectful frank at the

Frank at the front desk was so sweet and patient with me i checked in really late and smiled and helped me out with what ever i needed they even let me check out at a later time with no issue could have been a lil cleaner but frank was so sweet it disnt matter to me had a one night stay and will definitely be comming back thanks for makeing my stay great frank!

Self

2/10

Poor

29 Oct 2023

Ebone

bedbugs and roaches. The room was nasty

Business_and_leisure

6/10

Pleasant

28 Sep 2023

Verified traveler

Roaches in the room

The room had roaches all in the bathroom and I even found one in the table drawer smh. Glad I was only there for one night. Probably won’t be coming back here.

Self

2/10

Poor

31 Jul 2023

Tom

Location of the property is good.
All others are verybad.
In Expedia they show breakfast,but they don't provide.
Nonsmoking room, smell like smoking room.
Everwhere cockroach

Leisure Family

2/10

Poor

23 Jul 2023

Isam

First the picture in Web site is not same next the room smells nasty and the bug's in room the bathroom is other story, I never recommend that's place unless if don't have any options.i was shook, and to exepdi.com shame on you to have like this place and you don't know about it. and they called me about the room I should have it like couple hours to arrive tell me it's have issues but I'm assuming they don't have any kind of those room .
And then I have to split my family unfortunately. They don't even have water in refrigerator in room. Sorry but that the truth

Family_with_children

2/10

Poor

12 Jul 2023

Diane

First and foremost good day but I cannot believe I seen roaches bathroom was not clean I had to use my own cleaning products to clean the bathroom the bed was hard as hell the door had messed up paint all of it on the back of it I will never stay there again I was very very disappointed and I stayed there for two days that's why I didn't even speak up on the road just cuz I still had to stay I had to go buy some stuff to take care of that I will never ever ever say that again very Paul I wish I wish I never spent my money so waste of time have a blessed day

Partner

6/10

Pleasant

11 Jul 2023

Jamal

The room had roaches

Leisure Self

2/10

Poor

05 Jun 2023

Debaditya

This is one of the worst properties I have stayed. The rooms are very dirty and hotel looks very shabby. They advertise to have breakfast included but actually, they don't. The carpet, bedsheet are also very dirty and they don't provide enough pillows or even proper glasses in the rooms. The bathroom is very small and the bathroom door does not lock.

The price of the room doesn't justify the room quality or the service they provide. Better to skip this poor hotel and look of other options like the Days Inn nearby.

Leisure Family

6/10

Pleasant

04 Jun 2023

Alan

............................

Leisure Self

6/10

Pleasant

29 May 2023

Erika

Was not the greatest cockroaches in the bathtoom

4/10

Poor

29 May 2023

Verified traveler

You get what you pay for

The hotel is rather run down, looked like maybe they were in the middle of refurbishment, so maybe that will change in the future. There were more bugs in the room than I consider acceptable, and the sheets were not clean. When I went to check out a bit before 8 am, no one was there. There was a sign saying the office is closed 11 pm to 9 am. That is bizarre for a motel! I didn't get in till 11:30 Friday night, so I guess I am lucky someone was there at all?

Self

6/10

Pleasant

12 Mar 2023

John

Bathroom sink stopper broken. No shampoo

Business

6/10

Pleasant

20 Feb 2023

Cristina

Disliked