Name: Woodspring Suites Yorktown Newport News
Address: 2420 George Washington Memorial Highway, Yorktown, US

8/10

Excellent

27 Jul 2026

Sonnica Garrett

If you’re looking for a clean and safe place to stay for a few days or so, this is the place. All the staff was helpful and welcoming.

4/10

Poor

22 Jul 2026

Jonathan

So, I'll start off with the good. The room was very clean and looked great when I arrived. The staff is very friendly and the grounds are well kept. It is a good price for what you see superficially.

As for the bad. First off the AC unit smelled strongly of black mold and is ultimately the reason I left early. The internet even on \"enhanced\" is around 2mbps, and often resembles dialup internet, but some of that may be a proximity thing. The shower had no hot water, but I was able to fix that, and this is the only time I've ever tried adjusting the valve in a shower in a hotel. Around the third night the toilet was stopped up and a small amount overflowed onto the floor. I was able to get a mop and plunger and clean up the liquid as well as unclog the toilet. After rinsing and mopping a few times I returned the mop and asked that the next day someone come by to and at least clean the floor in the bathroom, ideally with disinfectant considering there was raw sewage on the floor. No one ever came by to clean or even give me something to put on the floor.

I imagine that most people will do fine at this hotel and hopefully most of my issues were limited to my stay and circumstance. If you need decent internet, I advise finding another place or using hotspot.

8/10

Excellent

20 Jul 2026

Matthew

Everything was great. Front desk staff were very friendly and helpful. Love the fact that you can bring your dog. Only complaints are that there are no ice machines and the water pressure in the shower is very low. Also, the hot and cold water appeared to have been connected backwards in the shower because if you barely turn it on it is scalding hot. To cool it down you have to turn all the way to the left. This is backwards from standard.

Other than that we enjoyed our stay.

Partner

4/10

Poor

19 Jul 2026

Ruth

It felt like no one really cared, except one guy at the counter.
He was very helpful.
The room was okay! But there was really not a lot of amenities.

Self

4/10

Poor

19 Jul 2026

jeanna

This is cut rate extended stay. Kitchen is totally bare, no dish towels, dish soap, pans,glasses,etc. Bathroom had 2 bath towels and wash cloths but no hand towels. It did have bar soap. No hairdryer or kleenex. Additional towels and linens are exta charge. Oh and no coffee pot. Worst is the beds and pillows. Cleaning staff only every 15 days. Yes 15. Pay more and stay elsewhere. Pet fee is $50.00 & $10,00 day. The only elevator broke the day we left

Partner

4/10

Poor

10 Jul 2026

Stephen Craig

Housekeeping lady was extremely rude. Whole place reeked strongly of pot. No pool. Much better options for same price point.

Self

10/10

Exceptional

07 Jul 2026

Michael

Everything

2/10

Poor

07 Jul 2026

Mark V

Didn't like anything about the hotel, No amenities bed was a futon mattress was terrible sunk in on one side, stains on shower curtains. When I asked for clean towels and face cloths the face cloths even after washing still had dark stains from the many uses over time. Would likely never stay there again. And would not recommend to anyone.

Self

8/10

Excellent

05 Jul 2026

Diego

Staff was friendly room and the room is clean. That could be more comfortable I would recommend.

Family_with_children

2/10

Poor

04 Jul 2026

Davant

Tasha was extremely rude, when I approached the desk. Her tone and demeanor is not in line with hospitality standards nor decent human interaction. I attempted to check in and was denied and handed a slip of paper saying my booking has been canceled. Don't recommend!

Family_with_children

4/10

Poor

23 Jun 2026

Alex

The bed was very uncomfortable coming from New York to Virginia I expected the bed to be comfortable but other than that everything was amazing

Self

8/10

Excellent

20 Jun 2026

Fred

Clean comfortable room. Nothing fancy, but it had everything that we needed.

Family

8/10

Excellent

17 Jun 2026

Mateo

Good stay, convenient and helpful staff.

Partner

4/10

Poor

14 Jun 2026

KEHINDE

.

Self

10/10

Exceptional

14 Jun 2026

Gregory

The Bathroom sink know was broken... and shower water was cold.. but other than that it was a nice stay

Family

2/10

Poor

14 Jun 2026

Amy

Fire alarm went off three times during our stay (1 week). Two of times we were in the dark parking lot well over an hour. No fires thankfully but clearly an issue with the smoke detectors.

Partner

2/10

Poor

11 Jun 2026

Cornelius

I have never booked a room and only shown up for it to be canceled. The hotel blamed Expedia, and Expedia blamed the hotel. You both left me to fend for myself. I was a traumatic experience after 9 hours of driving. I hope I do NOT have a charge on my card since I keep getting surveys.

8/10

Excellent

07 Jun 2026

McKay

Place was nice, clean, nice area, very relaxing. Had a strong smell of sewage in the room but other than that not bad.

Pet

4/10

Poor

06 Jun 2026

Francisco

The place has kitchenette but no cocking pans or cups or utensils. Not even hair dryer only one soap and small shampo and only 2 towels for 2 room . I wot ever stay again.

Family_with_children

2/10

Poor

03 Jun 2026

albert

Dishwasher had dirty dishes we had no essentials in the room. we had to sign out an iron and only 3 pillows on the bed no extra bedding comforter or anything

Partner

10/10

Exceptional

26 May 2026

Rocael

1

Family_with_children

4/10

Poor

24 May 2026

Brandi

Paper thin walls. Great parking. Bed sheets and towel stained. Need work

Friends_and_family Friends

6/10

Pleasant

22 May 2026

Kristi

The hotel halls STUNK every time we came in and out of our room. Luckily it didn't come in the room... but it was terrible. The bed frames were an absolute joke. It rocked and wiggled and slid even when my 2 and 5 year olds would roll over in their sleep. By the end of the 2 days the beds were no where near where they had started when we checked in.
There were only 2 sets of towels in our room for 4 people.
The grout needs to be redone in the bathroom.
Just not what I expected for a hotel with a good rating.

Family_with_children

8/10

Excellent

19 May 2026

Ulrich

Easy parking, just a lot of Mariuana smoke on the isle…

Self

10/10

Exceptional

19 May 2026

Rhiannon

Staff were very friendly and helpful. . They normally have only one person working so you may have to wait at the front desk when things are needed

Self

6/10

Pleasant

18 May 2026

Gina

The rooms were spacious (including a big bathroom) and it was marginally clean but there were fur balls in spots so, being Type A, it wasn’t comfortably clean for me but doable for a short stay. My two biggest issues was with the noise (pacing above us all night) and the very uncomfortable beds—it made for a terrible nights sleep. The rooms have zero amenities, no Kleenex, no coffee maker and the coffee offered downstairs was so weak (terrible) it didn’t knock it for me. I guess for the price, $113 a night, that’s what you get. I hate to complain because front desk people very nice!!!

Family

2/10

Poor

17 May 2026

Lamont

No refund

4/10

Poor

16 May 2026

Jeanne

The room was labeled “non-smoking,” but it smelled like an ashtray. The top sheet had a bloodstain, so we went out and bought a comforter. There was hair in the bathtub, so I sprayed it down with bleach cleaner. The noise from the type of crowd they attract is inconsiderate to the people staying there. Loud music blared from the parking lot, and there was a loud argument in the room below us. If you stay there, bring your own pillows and an extra blanket. You’ll thank me.

Partner

8/10

Excellent

15 May 2026

John

The room was very clean. However, no tissues, no hand towels, not shampoo as in other places. Also, the AC did not work properly.

The staff was friendly.

Partner

10/10

Exceptional

11 May 2026

Tiffany

Rooms were clean, property was secured, staff was very friendly. property was nice and quiet. Thoroughly enjoyed my stay. Will be back.

Self

8/10

Excellent

10 May 2026

Linda

Everything was okay

6/10

Pleasant

05 May 2026

Joe

Place and room were clean. Room had odd smell, bathroom faucet had no pressure, unable to use and bed was not the most comfotable. On bottom floor, so noise from next room up was very noticeable. For price, you get what you pay for. Convenient to a Walmart and Walgreens. In a pinch, it was satisfactory for a place to stay.

Self

8/10

Excellent

04 May 2026

Maureen

So the floor in the room could have been cleaner. The bathroom was very clean. The carpets on the 3rd floor are very stained. A woman with a dog let her dog pee on the door to the elevator on the ground floor and did absolutely nothing. She just kept on walking which makes me think some of the cleanliness problems are due to the clientele that is staying there and not the lack of staff trying to do their best.

Regarding the staff: ALL of them were professional, friendly and nice. Will the desk manager went above and beyond. The two other ladies (sorry I don’t know their names) were just the nicest. I will say this is a good location to stay at if you plan on seeing the Jamestown, Yorktown and Williamsburg 250th US Anniversary events and museums. Very centrally located.

Friends_and_family Friends

4/10

Poor

26 Apr 2026

Simone

Fresh pee stains on the toilet, fecal stains in the bowl, and hair in the tub. I questioned if the room had been cleaned since the last guest. Door and window locks malfunctioned. Manager said \"we're short staffed in housekeeping. That was evident, and made the room feel even dirtier than it was.

10/10

Exceptional

19 Apr 2026

Sarah

Parking and check in was easy. The front desk was friendly and prompt. The room was impeccably clean. All of the linens were white. Everything seemed to be wiped down smelled fresh and the air conditioning was great. I’m actually shocked that I paid the price I did. I would’ve thought that a room like that would’ve went for more. I definitely will come back if I’m in the area!

Family

2/10

Poor

18 Apr 2026

Yolanda

My room smelled like an unclean dog. To the point , my son and I had horrible headaches. I reported to the front desk 3 times. If this is going to be a pet friendly environment, I would hope they had proper cleaning supplies.

Family_with_children

10/10

Exceptional

14 Apr 2026

Olivia

it's kn

Friends

4/10

Poor

13 Apr 2026

Jarod

I was on the first floor near the entrance and heard their security door open and close (loudly) at least 200 times. Property was clean and in good repair. No curtains on the window - just hard to seal blinds. Lots of nearby road noise from motorcycles and large trucks. So - facility was in decent shape, but noise dampening was bad.

Self

10/10

Exceptional

12 Apr 2026

Carleton

Nice hotel.

8/10

Excellent

11 Apr 2026

Melissa

The room smelled really bad when we first walked in. Found the trash can was full (including dirty diapers). The window was left open (assuming they were airing it out). Dishwasher wasn’t emptied as well. The staff handled the issue immediately and we appreciate their efforts.

Partner

10/10

Exceptional

09 Apr 2026

Joy

Very good place for the price.

6/10

Pleasant

01 Apr 2026

Guiling

The room is spacious with necessary furnitures, except no clothes hangers and no soap or tissue. Staff is nice and helpful. Parking is easy. surroundings are quiet behind a Walgreen store. Just towels are not clean enough with residual hairs on a few of them in our room.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Lauren F

Pros - this hotel is super affordable and fairly modern and clean, and the staff was helpful and kind. Location is good for getting around and lots of restaurants and things to do nearby. Large parking lot, but lots of potholes in one entrance and the other entrance is shady without any signage, having to go through a drugstore parking lot to get to the hotel parking lot.

Cons - So many. The biggest reason for the 3 rating are the beds. You can see in most other reviews. The beds are simple metal frames, thin mattresses, and no box springs. They are uncomfortable and more importantly they are incredibly squeaky and noisy. Each bed has 3 square \"pillows\" that are maybe 12\" x 12\" at most, and not real pillows at all. Super lumpy, uncomfortable, and tiny. There are other cons to this hotel, but what you need most in a hotel is a decent place to sleep. And this, unfortunately, is not it.

The walls are paper thin, you can hear the neighboring room have a normal conversation.

The hotel is advertised as an extended stay, but in order to stay for longer than a weekend, you will need to bring everything in yourself. There is a kitchenette with completely bare shelves and drawers. Not even a water cup. Super weird. No hangers in the closet. No curtains on the window, just blinds that let in lots of light to wake you up early.

If you're on a tight budget, maybe stay here! But bring your own pillows, an eye mask, ear plugs, and kitchen gear.

Partner

10/10

Exceptional

31 Mar 2026

Lagene

Awesome

Self

8/10

Excellent

29 Mar 2026

Vanessa

The check in and out was very smooth. Our room was clean and updated; however, we were surprised that the room didn’t have an iron and ironing board, and the pillows were very flat. It was good for our quick overnight visit and the price was certainly good.

Partner

4/10

Poor

29 Mar 2026

Levi

Zero room services offered during an entire 2 week stay no coffee ever in the lobby parking lot had lots of shady people constantly smoking weed

Self

2/10

Poor

28 Mar 2026

Nathalia

If I could give a no Stars, I will. fisrt of all. Please stay away from this hotel.
On the day of the arrival the front desk person that checked me and family in, was not careful with my personal information, he left the copy of the DL on top of the desk and the same time he was assisting another guest that she was having problems with the payment. No regards on keeping private information PRIVATE. We got to the room the door lock from inside did not lock, the next morning we told the other front desk about the lock and he said he will let maintanance person to see about it; which it never did. the room was clean. I took my shose off and the floors felt dusty and dirty, I also mentioned that the same morning to the front desk person and he said that if I wanted someone to clean the room I will have to pay, housekeeper goes to the room every 15 days but he was going to tell them to the room to do a light cleaning, if you go to a hotel you spect that the place is clean, also the hallways smell like weed and also the recpection area. 2 days later the A/C broke down we found out very late in the evening because we were out the whole day. They adivse us that there was nothing to do at night that we either we move to another room in the first floor (and we were in the 4th floor) or they can give us a fan. we chose the fan for the night, I have a 7 month baby I just can not get up and go. the next day the technicial went to the room and he said that we needed to move to another roo

Family_with_children

6/10

Pleasant

22 Mar 2026

Dillon

Not the cleanest but quiet and reasonable price

Friends_and_family Friends

8/10

Excellent

16 Mar 2026

Toya

Pleased with the room. The location was great because you can walk to WALGREENS if needed or go across the street to Walmart. I found this location ideal for easy access to the places a traveler might need in a pinch.

Self

4/10

Poor

14 Mar 2026

Maria

Bottom line: there was no hot water and the entire hotel smelled. Our actual room seemed clean but everything reeked of something. The shower was ice cold and maintenance was not available to help. The staff, to their credit, offered to switch rooms but there was nothing available on that floor and since we were leaving in a few hours it wasn’t worth moving all the luggage just to possibly still not have hot water. I will never stay here again.

Family_with_children

6/10

Pleasant

14 Mar 2026

Heather

Staff were wonderful and the location was great. A lot around the hotel. The room was great. The bed was horrible , felt like sleeping on plywood. I was disappointed because I really liked the hotel and wanted to stay additional night but just couldn’t sleep in that bed again .

Self

10/10

Exceptional

12 Mar 2026

LaShone

Honestly, I forgot to connect to the internet this time! In the past, it's been good.

Self

10/10

Exceptional

10 Mar 2026

Sarai

I had absolutely no worries! clean, quiet, easy check in , the staff was amazing. If I could give 10 stars I would.

Partner

10/10

Exceptional

02 Mar 2026

Rodney

Room was comfortable and the staff were great!~ Pleasant stay.

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

TABITHA

The room was clean. Although equipped with full kitchen there were no pots, pans, etc. Not sure if you had to ask for them or what but no one ever address that at check in etc.

The hot water in the shower only worked if you turned it to the cold position.

I was able to sleep and that was the purpose but man the smell on the 3rd floor was unbelievable. This is a non-smoking facility but it smelled like someone was smoking something and it was wasn't cigarettes. I am a smoker and gladly went outside when I smoked.

The hotel met its purpose of somewhere to sleep so I didn't have to drive home but definitely could have been better.

Self

6/10

Pleasant

26 Feb 2026

April

The door for us to go up to our room did not work with our card keys, another guest card did not work as well. Room was nice and clean.

10/10

Exceptional

07 Feb 2026

Randolph

My room was clean. Staff was friendly. The only thing I can think of is it would have been nice to have had an extra blanket in the room.

Business Self

6/10

Pleasant

21 Jan 2026

Grace

The staff were very kind and welcoming, and the hotel was clean and well maintained, which I appreciated. Unfortunately, the bed was extremely uncomfortable along with the bed frame that was noisey, which made resting difficult. The room was also missing basic amenities such as Kleenex, mirror, iron/ironing board and coffee maker in the room which would have added to the convenience of the stay. Overall, the service and cleanliness were great, but these issues impacted my comfort.

Self

6/10

Pleasant

12 Jan 2026

Pamela

Parking easy, finding the facility difficult; the posted map wasn't helpful once I hit the road, and this hotel was not on the map for my phone. There's no signage on Victory or GW Memorial Highway so even when I caught a glimpse of the hotel passing by, I had missed the turn and there's no access from Sonic. The front desk attendant was not helpful, but only because she was not prepared for this issue. She looked young so not likely familiar with driving to hotels in this or any other areas.

Business Self

10/10

Exceptional

10 Jan 2026

michael

The staff here cares and the hotel is very well taken care of and built. Most modern hotels have such prefabricated problems that never get fixed and are structurally in disrepair. The staff took care of small creature comforts with urgency and kindness and we felt safe as well. The security measures in place and the location were great pluses to a perfect experience. Thank you!

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Tiffany

The room was clean, i liked the kitchen inside. I was very comfortable there and barely left my room. I ended up extending my trip for three more days because I liked it so much. The only negative is the people who checked in towards my last three days who had an obnoxious child who ran/stumped above me waking me up around 6am or around midnight. Oh and the signal went out on half of the live tv channels but I was supposed to be studying while there anyway so it didn't bother me too much.

10/10

Exceptional

06 Jan 2026

Lorenzo

Yes the room was spotless and the staff was very polite and professional.

2/10

Poor

21 Dec 2025

Jonathan

For my stay, I had to change rooms 3 times. The 1st room was next to a pet room(a personal preference) not the hotel’s fault. However, the issues continued from there.

The 2nd room was on the 3rd floor. When exiting the elevator, the hallways were extremely dirty, with dried mud throughout. The room itself had very thin walls. I arrived after 8 p.m. and was exhausted, but sleep was nearly impossible. The bed was a flimsy fold-out on aluminum supports that shifted loudly with any movement. I could also clearly hear my upstairs neighbor’s TV & even phones vibrating. There also is a kitchen but no pots, pans, plates, cups or silverware unless you pay for it.

The next day, I noticed the room was not clean (hair and mud in the room). I went to the front desk to request another room, but the staff was rude/dismissive, to my concerns. Shortly after, the manager called & moved me to the highest floor at the end of the hall for quiet.

The fourth-floor room was quieter, but still not as clean as expected.

The final issue happened Friday evening. I left for the day & returned around 8 p.m. to find my room completely stripped—no sheets, pillowcases removed, pillows placed on a chair, and all toiletries thrown away. No one at the front desk could explain what happened, and there was no housekeeping available to fix the room.

I did not receive a refund for the final night. Overall, this stay was extremely disappointing.

Business_and_leisure Self

10/10

Exceptional

14 Dec 2025

Josh

Great people.

Business

8/10

Excellent

13 Dec 2025

Hilary

Staff were very welcoming and friendly.

6/10

Pleasant

01 Dec 2025

Alicia

Very clean. However it smelled like weed all the time. Checked out early, no refund.

Partner

10/10

Exceptional

29 Nov 2025

Crystal

Very friendly

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Kimberly

The hotel is very clean and the staff is extremely accommodating. My only issue was so small and not that major..... Water pressure for the bathroom sink.

Business

8/10

Excellent

03 Nov 2025

Lenquesha

Front desk was very nice and helpful

6/10

Pleasant

28 Oct 2025

William

The staff was very courteous. The room was okay. There was damage to the shower wall in the bathroom next to the shower head. There were several damaged spots on the walls and some trim was coming loose on the walls.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Korri

The Woodspring Hotel was very clean and neat upon arrival. One thing that I appreciated as a young woman travelling alone is that the entrance into the rooms was secured by a keypad that could only be accessed by a room key. In addition, the parking lot was well lit since the entrance of the hotel was off from a fairly busy street in York County. Thank you for your professionalism and courtesy!

Business_and_leisure Self

10/10

Exceptional

12 Oct 2025

Kayla

Everything was amazing

10/10

Exceptional

10 Oct 2025

Roberta

I really like this hotel. I had an accessible room for me and also I liked the kitchen. Real convenient to Walmart and other places to go to. The staff was really nice too.

Leisure

10/10

Exceptional

05 Oct 2025

Steven

Everything is good

Business_and_leisure Self

2/10

Poor

04 Oct 2025

Debra

No WiFi and no one working to help. While trying to check in other customers are complaining their toilets weren’t working. Very concerning. After the computer system not working I was given the emergency key card. We get to the room that smells and tv only remained on static. Then our fear of our toilet not working came true. This was the worst hotel over decades I’ve ever stayed in!!!!!

Business

2/10

Poor

04 Oct 2025

Angela

We waited in the lobby almost an hour to get checked in. There was only one front desk lady and she was trying her best. Within that hour, the fire alarm went off....the lobby flooded with people rightfully concerned and asking questions. We had to wait for the fire department to come however, it turns out there was an actual alarm/issue going on somewhere. The lady at the front desk told everybody that everything was okay but I heard the firefighters say there were specific alarams going off that need attention. We decided not to stay. Im not sure that building was safe.

Leisure Family

8/10

Excellent

04 Oct 2025

marquis

It was ok

2/10

Poor

03 Oct 2025

Rebecca

Front desk person tried to help but her manager was rude, doubled the pet fees that were posted on website, wouldn't change them to reflect what was actually listed, and was nasty. Tried to charge me $200 for dogs. Had no interest in following her own policies and while I was trying to get my fees fixed other guests left and said they wouldn't stay there either and walked out. I ended up walking out and did not stay. Horrible.

Pet

8/10

Excellent

02 Oct 2025

Zachary

The staff was always polite, helpful, and quick to resolve any issues.

Business Self

6/10

Pleasant

28 Sep 2025

Tracey

I enjoyed my stay, room was clean...I didn't like that there was a limit on the number of devices allowed to connect to hotel wifi. Other than that it was a pleasant stay.

Leisure Family

8/10

Excellent

26 Sep 2025

Jeffrey

Nothing but being there

Rooms are clean. The only issue was the door key not working occasionally and the overworked/undermanned staff who did their best. I was pleased with my stay. Clean rooms. Plenty of parking. Good area. Lots of food and retail surrounding.

Self

10/10

Exceptional

26 Sep 2025

Amy

Great stay

Friends_and_family Family

2/10

Poor

31 Aug 2025

Cynthia

ONE NIGHT Disaster!!

We arrived 25mins early and we were told there were no rooms ready. The parking lot was empty. Another couple arrived to check in and was able to get there room while we waited. Rooms had no hand towels, ironing board & iron had to be retrieved from the front desk. There are NO ice machines, NO coffee pot, NO ice trays, the remote for the TV did not work. They had absolutely NO supplies for use in the kitchenette. Very POORLY run hotel property.

Friends_and_family Family

6/10

Pleasant

27 Aug 2025

Ginger

Walls are very thin. We heard the next rooms tv all night. Noise from hallway and the old fashioned metal bed was terrible. I will say it was clean.

Leisure Friends

10/10

Exceptional

29 Jul 2025

Tracey

Everything was good. We did have a fire alarm go off and had to evacuate and they were experiencing a leak in the lobby, but the room was clean, comfortable, and quiet.

Leisure Self

4/10

Poor

26 Jul 2025

Ahmad

No house keepers came to my room
Service was bad

Business Self

4/10

Poor

21 Jul 2025

Melissa

Pet friendly place with dog urine smell on entire 1st floor. Had to switch rooms because of the intense dog urine smell in our room. They should designate specific rooms only instead of all rooms. It’s not fair to those without pets to endure such a foul strong odor.

2/10

Poor

20 Jul 2025

Timothy

A horrible experience.

I showed up and they had canceled my room. They said it was overbooked by your company.

Friends_and_family Family

2/10

Poor

13 Jul 2025

Scott

Keys didn’t work. Air conditioning was warm. No elevator. Noisy and dirty hallways I won’t be returning. Left a day early it was so bad

Business Friends

2/10

Poor

01 Jul 2025

Nadine

Barely got any sleep for 2 nights, the people above me kept making noise. Called the front desk numerous times to complain about the noise. Told the front desk attendant to come into my room to hear the noise.

Business Family_with_children

8/10

Excellent

24 Jun 2025

Christopher

New property so very clean. A comfortable and efficient room. No pots or pans or anything to make and eat a meal. Everything needs to be purchased or brought with. The free internet is super slow and difficult to connection to.

Leisure

6/10

Pleasant

12 Jun 2025

Todd

I didn't like the fire alarms going off so much. No fresh towels were offered or the trash taken out

Leisure Partner

6/10

Pleasant

10 Jun 2025

Peaches

This property was clean and the staff friendly. I would give it five stars but the room we stayed in did not have a working toilet and they didn’t work that hard to fix it. We were told that if we really had to go, to use the lobby toilet on the first floor (we were on the fourth). No guest should have to run downstairs and wait in line for the single lobby toilet.

Business_and_leisure Family

6/10

Pleasant

25 May 2025

Don

I called hotel and canceled the first scheduled night and thought I had the insurance to make changes but I was charged for the 3 nights because I didn’t make the reservation change through Expedia

Leisure

6/10

Pleasant

21 May 2025

Tynisha

The hotel was nice but the lady at the desk(Mariana) was rude and very unprofessional. The bed was noisy and the pillows were way too flat. The rest was really nice but it seems like they skimped on something’s to make other parts high.

Friends_and_family Friends

4/10

Poor

18 May 2025

Jerry

Find another place unless you love a cold bath.

Absolutely awful stay. To my own fault, I booked a handicap accessible room. Minor inconvenience. However, in my 9 day stay, I had no hot water for 7. Told the front desk 3 different times before they sent repair service. Asked to be moved and they said they couldn't. Couldn't get a refund because I booked through hotels.com. Lessons learned but don't stay here!

Friends_and_family Family

8/10

Excellent

12 May 2025

James

The staff was nice. Tucked behind a Walgreens was different but overall good spot

Leisure Family

8/10

Excellent

05 May 2025

Roxanne

Customer service suck!!! Clean Room

Front reception needs to learn how to greet guest. They’re the first person to represent the business, should be greeted with a smile and hello. It’s free to be nice. Each time I approach the desk which was only twice, once to check in and last to check out. The same chick don’t greet/speak with a hello, you have to speak first no good morning, how was your stay, do you need anything etc. she need to work on her customer service because that alone would make me think twice about staying there. The room was very clean(loved this)beds are not comfortable though and the smell in the hallway was TERRIBLE!!!!!!

Friends_and_family Family

2/10

Poor

28 Apr 2025

Anthony

When we got there they were over booked and threw us on the street. The hotel we got cost us over 300 bucks for one night.

Leisure Partner

6/10

Pleasant

27 Apr 2025

Dana

Cool but not for me

Pretty clean but very low budget. No box springs on beds, so they are pretty low to the floor. Walls and ceiling are paper then. You could hear every door step or door shutting above us. Very distracting.

Friends_and_family Family