Name: Comfort Inn Newport News - Hampton I-64
Address: 12330 Jefferson Ave, Newport News, 23602, US

8/10

Excellent

19 Jul 2026

Monica

The staff is amazing, the manager yulanda is the best!!
The only downside was the fitness room, the treadmill wasn’t working :( but not big deal. It was just too humid to run outside

Family

8/10

Excellent

12 Jul 2026

Santos

The pressure on the water is not good when you take a shower it barely coming out the rest is good the bed are comfortable

Family_with_children

10/10

Exceptional

11 Jul 2026

Debra

I love this hotel staff is amazing beds are amazing bathroom is beautiful

Self

6/10

Pleasant

11 Jul 2026

Varenda

It was an “ok” hotel. The carpet was old and my socks were nearly black on the bottom after walking around in the room over a couple days. The bathroom floor was sticky which is why I wore socks in the room. The bed was great! It was comfortable and I liked the linens.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Melinda

Stay was fine
We were only there one night

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Darrell

Great, clean, and affordable hotel.

4/10

Poor

29 Jun 2026

Dajuawna

Our room wasn’t offered clean towels for two days.

Our bed wasn’t made timely during day hours while we were out.

Some receptionists weren’t very friendly: just overall experience wasn’t the best. We’ve stayed here every year for the past 3. This was the worst yet experience.

Family_with_children

10/10

Exceptional

25 Jun 2026

Kathleen

Have stayed many times, never a disappointment. Hotels clean well kept, close to a lot of places with easy access to the interstate.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Melissia

We were upset when we first arrived to the hotel because there was such a large crowd of people hanging in the lobby and the front entrance, and the front desk staff seemed dismissive. We were worried about the noise and our safety. It turns out that there was a family reunion going on at the hotel. We decided to stay, and it turned out to be a good decision. The crowd eventually dissipated, and we warmed up to the staff. The room wasn't fancy, but it was clean and comfortable. We would stay there again.

Partner

2/10

Poor

17 Jun 2026

Ferozuddin

Please avoid this property at all costs. There were mouse droppings in the room. The cleaning staff did not clean the room when requested. The hotel does not ahve enough linen for all the rooms. Also the hotel does not have enough Towels as well. I came back to my room one afternoon and found that the hand towels were missing. The cleaning staff had come in and taken away all the hand towels, probably they were needed in another room.

The Reception staff was very nice and polite, the breakfast is terrible, there was greasy scrambled eggs, but no potatoes. The coffee was the worst coffee I have ever had.

I had booked the hotel from the 5th till the 12th. of June. on 11 I was informed that my booking was only upto 11th. I had checked the costs and dates before submitting the booking in Expedia. How that booking got changed is beyond me. Whether it was because the Expedia system or I suspect it was the hotel's booking system, which fraudulently changed the daily rate and provided me with the same amount but one less day, as the one which booked. Avoid this hotel at all cost

10/10

Exceptional

15 Jun 2026

Ivan

“The armchair in the room turned out to be broken. The breakfast was quite decent, and the staff were polite.

Family

10/10

Exceptional

08 Jun 2026

Landon

The stay was very short (4 hours) due to going into labor, The staff was nice and the room was clean and comfy.

Partner

8/10

Excellent

06 Jun 2026

Mary Anne

The desk clerk was friendly and helpful. The room was clean and everything was in working order. The only negative was the king mattress. It had seen better days. It felt like you were falling into a hole when you turned over too close to the middle. For $247 for the night, I expected a comfortable bed.

Self

10/10

Exceptional

31 May 2026

Matthew

The staff was excellent, the room was clean and comfortable. I'd stay there again.

Friends_and_family Family

8/10

Excellent

30 May 2026

Olivia

The room was clean and most of the staff was very nice. It was a little noisy but sometimes you just have that in a busy hotel on a holiday weekend. They charged an refundable $100 fee for incidentals. Haven't received my refund yet. Hopefully this week.

Family

10/10

Exceptional

28 May 2026

Angela

It

8/10

Excellent

27 May 2026

Chris

Nice people clean rooms good breakfast

4/10

Poor

26 May 2026

Kelly

Simple hotel. I checked in late and my room didn’t work…3 times. Room was ok. Dated and a bit dirty.

Self

10/10

Exceptional

25 May 2026

SHAUNA

Everything was clean and excellent front desk help but the breakfast gets a zero! Not good at all!

Family

10/10

Exceptional

14 May 2026

Gayle

I was very happy with this stay. Everything was great. The staff was helpful and took care to address every concern correctly. I will definitely come back.

Self

4/10

Poor

12 May 2026

Arlene

After I left the hotel, I realized that I had left a small pair of earrings behind. I checked out two days ago and just now called the front desk, but I was referred to a Lost and Found website, where I have already registered the earrings. The front desk person refused to take a description of the earrings, check with housekeeping, or even take my contact information. I got the feeling that standard procedure was all that mattered, not a caring attitude in helping me get my belongings back.

Partner

10/10

Exceptional

07 May 2026

Betsabee

Clean room excellent breakfast

Family

10/10

Exceptional

06 May 2026

Malena

It was a wonderful stay, and I’d like to sincerely thank the manager and Norma for their exceptional help. I had misplaced my wedding ring and a bracelet, and they went above and beyond to locate them. I truly appreciate their honesty and kindness.

Self

8/10

Excellent

05 May 2026

Debbie

There needs to be more lighting in the room..there were 2 lamps; no lights in the ceiling or even more lights. The light in the bathroom (around the mirror)..cool but need brighter lights..once agian no lights in the ceiling bathroom

Self

8/10

Excellent

02 May 2026

Carolanne

Clean room.

Pet

6/10

Pleasant

28 Apr 2026

Nathan

The staff were friendly and helpful. There were some areas that needed some attention. The breakfast left nothing to the imagination. Unsure what the previous reviews meant, when they said, this was the best breakfast ever. Thank goodness for the waffle maker or I would have ate elsewhere.

8/10

Excellent

16 Apr 2026

Staci

Beds were great.

10/10

Exceptional

05 Apr 2026

Laura

Very clean and great little hotel.

Business Self

10/10

Exceptional

29 Mar 2026

Melissa

I cannot say any negative about my stay- it was a quick one night stay - this is the 4th time we have stayed here since October of last year. It is conveniently located in the middle of the 2 places we needed to go- Gloucester Point and New Port News. When you walk in the first thing you notice is how clean it is- and then how nice the staff is. Will be staying here again in April!

Friends_and_family Friends

2/10

Poor

29 Mar 2026

Connie

Breakfast selection was minimal and not great; watery eggs and thin bacon that didn’t look done, no other sides. My king bed had 4 mini pillows like for your sofa! When asked to replace them, they said that they didn’t have any more pillows. I will not be returning there!

Self

6/10

Pleasant

22 Mar 2026

Tara

Room pretty clean but I don’t think my sheets were fresh! They looked clean but they did not smell that way. They had a faint odor. The elevator smelled of dog on the day I left and that was a big turn off.

6/10

Pleasant

21 Mar 2026

Jonathan A.

The room’ bedding needed to be refreshed and the carpet needs to be cleaned. I like that the hotel was close to Patrick Henry Mall. However, at times some of the guest were noisy. I appreciated the free beverages throughout the day and night. Breakfast was standard.

Family

10/10

Exceptional

14 Mar 2026

Andres

Great staff great location

Partner

8/10

Excellent

13 Mar 2026

Eric

Room was clean and the staff was nice. I felt like the breakfast lacked a little. The Nescafé coffee bar was nice.

Partner

8/10

Excellent

10 Mar 2026

Marie

Overall the room was nice. The front desk staff was friendly and helpful. The breakfast was okay but needed some variety. We had barking dogs across the hall every time we came in or out, but the front desk said they would call the room.. The only complaint would be the comfort of the bed. Mattress was very hard and the pillows were small and not very comfortable. We had an accessible room with a roll in shower that was perfect for my husband.

Partner

6/10

Pleasant

09 Mar 2026

francis

staff were great except for a housekeeper who had a bad attitude, very dissapointing
encounter

10/10

Exceptional

04 Mar 2026

Michael

Great staff

8/10

Excellent

03 Mar 2026

James

Adequate

Family

2/10

Poor

24 Feb 2026

Liza-jo

When we checked in the lady at the front desk was nice. When we got to our room and got settled, we unpacked I noticed that there were sticky rings on the TV stand where somebody had set glasses down and it didn’t get wiped up. I bring wipes with me so I wiped that up then we turned down the sofa bed and found a used dried baby wipe still in the bed. The sofa was ripped, had pink paint stains all over it and was filled with salt or sand. I went and let them know at the front desk. they switched us to another room, but it wasn’t the room that we wanted instead of a king with a sofa bed we got two full beds. The bathroom light was fluorescent and burning out. It flashed constantly. The maintenance man told me that he would come and replace the bulb the next day which he never did. When we were in bed, going to sleep, the front desk clerk rented the room that we were in and so a man came in our room while we were in bed. My children were terrified when I threw on my robe and went to the front desk the young lady, a different one then from when I checked in, was very rude to me and told me it was an accident. She acted as if I was crazy for being upset. I told her this man opened our door and walked completely into our room and stood there looking at us. She deactivated his key and when she did that she deactivated mine so I couldn’t get back into my room to comfort my terrified kids. We travel twice a month for business, and I will never stay in a comfort Inn again

Family_with_children

10/10

Exceptional

22 Feb 2026

Hamilton

The staff was very courteous and accommodating. The room was clean. There was a nice selection of TV Channels to watch. The breakfast was very good.

Self

4/10

Poor

22 Feb 2026

Sherrod

The first room wasn’t ready. We all the way upstairs and the door was wide open with cleaning supplies and equipment everywhere. So they loved us to another room, and that room a.c wasn’t working and we found an eyelash on the couch.

Family_with_children

10/10

Exceptional

20 Feb 2026

Bryan

Room was clean and the staff is very friendly would definitely stay there again 5 stars

10/10

Exceptional

20 Feb 2026

Randall

Nice hotel with clean room and other facilities. Close to shopping/airport/Amtrak.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Michael

Great staff

Self

10/10

Exceptional

16 Feb 2026

Melissa

This is the 3rd time we have stayed here since October. The staff is amazingly friendly- and attentive, one of the ladies that works nights remembered us from our last stay! The rooms are clean and the beds are really comfortable for a hotel bed. Breakfast has been really good. One of our favorite things is the coffee maker in the lobby!! It is also right at the mall. And not very far from Riverside hospital. This will be our go to every time from now on!

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Ivan E

Rooms were clean and great customer service.

Business Partner

10/10

Exceptional

31 Jan 2026

LaTishia

Great

4/10

Poor

25 Jan 2026

Felicia Rickett

Terrible front desk support
Very unprofessional.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Kevin

Great staff

2/10

Poor

13 Jan 2026

Jeff

I didn’t even want to try the breakfast

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Hunter

Yes

8/10

Excellent

08 Jan 2026

Aleem

Was right for the price. Break

6/10

Pleasant

04 Jan 2026

Sherry

The staff was not great we had a extra day snafu and the staff was extremely pushy. There was a child in the lobby every morning that was very noisy. The room was clean and ok. The batroom needed some work and the tub was slippery. For an accessibility room the tub need some traction.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Joi

Yes I Enjoyed my stay
Happy New Year 2026

4/10

Poor

30 Dec 2025

Yanara

Cool breakfast most of the time.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Rashanda

Yulanda was the best customer service front desk she has done an amazing job checking me in the hotel was nice and clean and last but not least the breakfast was hot and ready. I will be coming back.

2/10

Poor

20 Dec 2025

Danielle

Entire 2nd floor smells like week. I didn’t even stay. I just left and went elsewhere. I stayed at the other location a mile down the street last weekend and it also smelled like weed. Will never stay at another comfort inn/choice hotel ever again.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Chivarlo

I always have a great time here. More turkey breakfast options would be great but i get it, its not always offered everywhere.

Partner

8/10

Excellent

18 Dec 2025

Merle

Staff was welcoming. Bed was very comfortable. The room appears to have been partially renovated, but is kind of a mixed bag of decor. Biggest issue: Room doors all have an uncomfortably wide gap at the bottom of them (1. 5 inches) that we felt was a security risk. (We stuffed towels in the gap.)Whole place could use a deep cleaning, but it wasn't awful. Just noticed some missed spots on the carpet in the room and pink slime in a few spots in the shower. At least the bed was comfortable at we slept well.

Partner

10/10

Exceptional

18 Dec 2025

Timothy

Everything was lovely.

Business Self

6/10

Pleasant

16 Dec 2025

LaKeisha

The staff was great, but the room was super cold.

Self

8/10

Excellent

16 Dec 2025

Stephen

Room was a little dated, but clean. Staff was friendly and helpful. Would stay again.

Partner

10/10

Exceptional

15 Dec 2025

Noemi

The staff is very friendly. They make me

10/10

Exceptional

15 Dec 2025

ROBERT

This is our favorite hotel in the Newport News area. We stayed in a few other hotels and this place is always clean and the staff is friendly and helpful.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Bright T

Bathroom was not that clean

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Sonia

100%Excelent

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Liza

Breakfast was limited and not very warm. Seating area is near entrance, so cold air blasts in everytime someone goes near the doors.
Did like the hot drink machine that is available.
Rooms could use some maintenance. Bathroom door hinges are rusted, so door squeaks when opeing or closing.

Leisure Partner

8/10

Excellent

08 Dec 2025

Lauren

Staff was very friendly and helpful, breakfast had good variety (loved the strawberry waffles!). The coffee machine in the lobby was nice. Only complaints were that the shower curtain fell off several times, the outlet cover in the bathroom was coming off of the wall, and the vending machine only took cash.

10/10

Exceptional

08 Dec 2025

LaShone

Always clean ready and waiting!!!

Self

10/10

Exceptional

06 Dec 2025

Kevin

Yes

6/10

Pleasant

04 Dec 2025

Nicholas

Room was decent - didn’t smell good though. Bathroom was very very small.

Business Self

10/10

Exceptional

04 Dec 2025

lily

Was a wonderful place to stay

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

carolyn

Good

Friends_and_family Family

4/10

Poor

30 Nov 2025

Cynthia

It was clean, but it took until Saturday to have my room clean and fresh towels and we checked in on Tuesday night. We had to bring our trash down ourselves and pick up the clean towels. Breakfast was not good. And we stayed an extra night and they did not offer a cheaper rate knowing we were unhappy. I was going to stay here again in February, but canceled my reservation and now going somewhere else. If you don’t mind cleaning you own room and getting your own towels this is your place. I will not stay here again.

10/10

Exceptional

29 Nov 2025

Sue

Very clean comfortable hotel

Partner

2/10

Poor

29 Nov 2025

Bianca

Room dirty smell cigarette smoke just needs to be remodeled

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Bruce

Yes

10/10

Exceptional

21 Nov 2025

Paul

Amazing staff!

8/10

Excellent

20 Nov 2025

Christopher

We enjoyed our stay overall. The staff is very friendly, and the property is relatively clean. The close proximity to the mall and close restaurant options are a plus!

The one glaring downside are the paper thin walls, thankfully we had family staying in the adjacent room, otherwise we’d be listening to a strangers conversation.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Kathryn

Definitely not the best hotel or service I’ve received, but not the worst. One of the front desk employees who was working when we asked for a late check out REFUSED. Not even an extra hour or two, so heads up!

10/10

Exceptional

17 Nov 2025

Marc

It was a single night all was well

Business

10/10

Exceptional

16 Nov 2025

Michael

Got calls at 740 AM about check out. Woke me up. Couldn’t sleep. Horrible

Business Family

10/10

Exceptional

15 Nov 2025

Sonia

Execelent service 10/10 The girls at the front desk was amazing with us very Kind

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Richard

great staff!

Leisure Self

10/10

Exceptional

14 Nov 2025

Daniesha

Everytime i come here i receive the best service never have any issues .

10/10

Exceptional

12 Nov 2025

Darnell

Great place

10/10

Exceptional

11 Nov 2025

Monday

Everything was great. Simple check in, 2 day stay. Easy checkout.

Business

10/10

Exceptional

10 Nov 2025

melissa

Super friendly and happy staff!

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Lois

When booking selected a room with king bed and sofa. Upon entering room it was handicap accessible (which I did not want) and only had a chair. Upon returning to check in desk advised this location did not have room selected and nothing available like I selected. With that being said, room itself was fine and staff friendly and helpful. Just frustrated over not getting what I selected and believe this is app/Choice fault.

Leisure Family

6/10

Pleasant

09 Nov 2025

Sandra

My check was welcoming, the room was in good condition, the bed was comfortable, and the area was quiet. However, the water pressure in the shower was very low and the incidental cost was quite high for a Comfort Inn stay, $100! I am looking forward to getting that back.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Nicholas

Staff was excellent and room was super clean….

Leisure Family

10/10

Exceptional

09 Nov 2025

Jolie

The breakfast was fresh but not hot, there was a microwave available so it wasnt an issue. Amy was amazing and made check in fast. I also appreciated the fun towels and tissues in the bathroom.

Partner

10/10

Exceptional

08 Nov 2025

Jelani

Excellent

Leisure

10/10

Exceptional

03 Nov 2025

Danielle

Clean room, comfortable beds, walkable to restaurants. Staff was excellent! Breakfast good with variety

Leisure Friends

6/10

Pleasant

02 Nov 2025

Carmen

The room had a dirty sock left from a previous guest and we found dead bugs behind a chair.
The nightstand by the beds had a small puddle of cleaner

Leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Romeo

Every thing was just as expected. Perfect

Friends_and_family Friends

6/10

Pleasant

01 Nov 2025

Robert

The only real problem was I booked a king room for me and my wife but the TV didn’t work and then I was moved to a double room were we didn’t sleep so well I think the beds were twin size but if in area I would stay again just make sure I got my King bed

Leisure Partner

4/10

Poor

31 Oct 2025

lenny

Roaches in room

Leisure Family

6/10

Pleasant

31 Oct 2025

Evanne

The lamp and refrigerator were unplugged from the power strip. The toilet would not always flush. I had to remove the tank lid and jiggle the chain to get the tank filled with water.

6/10

Pleasant

31 Oct 2025

Kiana

The room was clean, it wasn’t luxurious but it was fine.

Leisure Partner