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The Lodge At Kiln Creek Resort

Norfolk - VA · United States

1003 Brick Kiln BlvdView location

9.0/10Excellent240 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.0/109.0
Condition9.0/109.0
Location8.4/108.4
Neighborhood9.2/109.2
Amenities9.0/109.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Lodge At Kiln Creek Resort

Located in Newport News (Central Newport News), The Lodge at Kiln Creek Resort is within a 10-minute drive of Patrick Henry Mall and Riverside Medical Center. This golf hotel is 5. 9 mi (9. 5 km) from Virginia Living Museum and 7. 1 mi (11. 4 km) from Mariner's Museum.

Practice your swing on the golf course and enjoy other recreational amenities, such as outdoor tennis courts and a sauna. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and wedding services. Featured amenities include a business center, express check-in, and express check-out.

Planning an event in Newport News? This hotel has facilities measuring 4000 square feet (372 square meters), including a conference center. Free self parking is available onsite. Satisfy your appetite at NEST Kitchen & Taphouse, a restaurant which features a bar/lounge and a golf course view.

Dining is also available at the coffee shop/café. Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 1:00 PM for a fee.

Read more about this hotelShow less

Make yourself at home in one of the 16 individually furnished guestrooms, featuring microwaves and iPod docking stations. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private furnished balconies or patios. 60-inch Smart televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected.

Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Located in Newport News (Central Newport News), The Lodge at Kiln Creek Resort is within a 10-minute drive of Patrick Henry Mall and Riverside Medical Center. This golf hotel is 5.9 mi (9.5 km) from Virginia Living Museum and 6.5 mi (10.4 km) from Christopher Newport University.

Make yourself at home in one of the 16 individually furnished guestrooms, featuring microwaves and Smart televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Newport News? This hotel has 4000 square feet (372 square meters) of space consisting of a conference center and 4 meeting rooms.

Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 7:00 PM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available No elevators Noise-free rooms not guaranteed Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Resort fee: USD 23.00 per accommodation, per night
    The resort fee includes:
    • Additional inclusions
    • Concierge service
    • Fitness center access
    • Fitness/yoga classes
    • Housekeeping
    • In-room coffee
    • Nearby fitness center access
    • Partner property access
    • Phone calls
    • Pool access

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from May to September.
    • Pool access available from 9:00 AM to 7:00 PM.
    • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Saturday: 7:00 AM - 7:00 PM
    The check-in location differs from the property location. Check-in location: [West Entrance to the hotel- Keybox]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Upon arrival, all guests should go to the property's welcome center.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 21 years old
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for full breakfast: approximately USD 16.00 to 28.00 per person
    • Pet fee: USD 75.00 per pet, per stay (maximum USD 75.00 per stay)
    • Service animals are exempt from fees
    • Early check-in fee: USD 21.20 (subject to availability)
    • Late check-out fee: USD 26.50 (subject to availability)
    • Rollaway bed fee: USD 21.20 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Hampton Roads Iceplex 2.6 km / 1.6 mi
Newport News Park 3.7 km / 2.3 mi
Patrick Henry Mall 4.7 km / 2.9 mi
Mary Immaculate Hospital 6 km / 3.7 mi
Cinemark City Center 6.1 km / 3.8 mi
Bounce House 6.4 km / 4 mi
Sentara Port Warwick 7.3 km / 4.5 mi
Bowlero Yorktown 8.2 km / 5.1 mi
Virginia Living Museum 9.5 km / 5.9 mi
John B. Todd Stadium 9.6 km / 5.9 mi
Riverside Medical Center 9.8 km / 6.1 mi
Hampton Roads Harley-Davidson 9.9 km / 6.1 mi
Christopher Newport University 10.4 km / 6.5 mi
Chisman Creek Park 10.5 km / 6.5 mi
Marsh Island 10.8 km / 6.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 16
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Fireplace
  • Garden
  • Terrace
  • Concierge
Show 19 more facilities & services
  • Newspapers
  • Café
  • Bar
  • Restaurant
  • Poolside snack bar
  • Banquet hall
  • Conference room
  • Meeting room: 4
  • Business centre
  • Indoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • TV lounge
  • Sauna
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Tennis
  • Golf practice facility
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE GOLF VIEWQUADRUPLE • GOLF VIEWQUA.VG

    Photos are not available for this room type.

    The Lodge At Kiln Creek Resort

    QUADRUPLE GOLF VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GOLF VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.VG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GOLF VIEWDOUBLE • GOLF VIEWDBL.VG

    Photos are not available for this room type.

    The Lodge At Kiln Creek Resort

    DOUBLE GOLF VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GOLF VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Lodge At Kiln Creek Resort

9.0
Excellent
240 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.0 /10
Location
8.4 /10
Neighborhood
9.2 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
24 Jul 2026
Lee Anna
For the most part, my stay was comfortable. My recommendations to the hotel manager: 1) hire someone who can help lift bags to the second floor since there’s no elevator; 2) invest in toilets that are not so low down to the ground. Some of us are tall. 3) maybe offer room service from the restaurant. 4) the water pressure in my shower was not good. 5) I was disappointed that the sauna wasn’t working the entire week that I was there.
10/10
Exceptional
19 Jul 2026
William
Awesome stay. Great staff and the facility was so clean.
Partner
10/10
Exceptional
09 Jul 2026
Kenyetta
The agent provided excellent customer service, going above and beyond to assist me with my luggage. We also had a great time enjoying tee time on the golf course.
Business Family
10/10
Exceptional
07 Jul 2026
Courtney
Our stay was over the holiday weekend. Parking and check-in were a breeze. The room was comfortable, clean, and cool. The restaurant was convenient, but the food was rather \"meh\". In a pinch, it's ok if you really didn't want to leave the property.
Partner
10/10
Exceptional
07 Jul 2026
Shawn
I stay in air bnb's a lot, and this owner was exceptional and very responsive. They had the property in excellent condition and it was really clean.
Family_with_children
10/10
Exceptional
29 Jun 2026
Mike
Everything about the resort was beyond ordinary.
Self
10/10
Exceptional
28 Jun 2026
myesha
Not one complaint. I'll be coming back!
Self
10/10
Exceptional
25 Jun 2026
Deanna
Highly recommend and would return in the future. Located by everything you could need as well
Friends_and_family Family
10/10
Exceptional
23 Jun 2026
Genevieve
Clean room, well appointed, friendly staff, nice loungers at the pool. The best part of our stay was being able to go out the sliding door and sit on the patio with a coffee and watch the thunderstorm over the golf course.
Partner
6/10
Pleasant
22 Jun 2026
Gail
Issue with a/c unit. Cool blasts of air followed by humid feel. Not comfortable for sleeping
Partner
4/10
Poor
11 Jun 2026
Shannon
The staff were extremely helpful, the rooms, furniture and amenities were very dated. The quality of the property isn’t what I expected and unfortunately I would not consider coming back.
Friends_and_family Family
10/10
Exceptional
09 Jun 2026
Rachel
This is my second time staying here, and I absolutely love it! The property is beautiful and it’s quiet.
Friends_and_family Family
10/10
Exceptional
17 May 2026
Tina
We were very impressed by this property. Staff was very helpful, rooms clean and well maintained. On site restaurant very convenient. Location central to greater Newport News area. Would definitely stay again.
8/10
Excellent
16 May 2026
Allison
Nice setting, quiet, loved the balcony. It is shared, not private. Bed is comfy. Bathroom is tiny. Walls are thin. I could hear our neighbor’s tv into the wee hours and then clearly heard their morning routine. Staff is friendly. It was a quick one night stay for us. The balcony made the room worth - golf course not true nature but still pretty.
Partner
10/10
Exceptional
10 Apr 2026
James
I’ve stayed multiple times at the brick kiln golf resort and lodge , and played the golf course multiple times as well.The course -hotel and restaurant (the nest) , are top notch. The thing that constantly stands out- is the staff !!! Always a pleasure to interact and connect with. This particular team— pro shop - Garrett and Owen- and the nest - Cayla - and check in personnel were - as usual- just an absolute pleasure.
Keeps me and my family coming back when visiting our daughter at CNU
Family
10/10
Exceptional
21 Mar 2026
Tramaine
Yes parking was easy
Partner
8/10
Excellent
03 Dec 2025
Natalie
Clean room with nice finishing touches. Overlooked golf course.
Friends_and_family Friends
10/10
Exceptional
18 Nov 2025
LaTecia
Clean. Great location. Big room. Soft was clothes.
Leisure Partner
10/10
Exceptional
08 Nov 2025
Kara
Beautiful spacious room!
10/10
Exceptional
29 Oct 2025
karen
Room was clean and nice size. Staff was extremely courteous and helpful. Victoria at the onsite restaurant was exceptional
Friends_and_family Family
10/10
Exceptional
14 Oct 2025
Latonya
The room was absolutely beautiful. It is the most quiet stay I have ever had in any facility in my life. As long as the price is right, I will probably always stay there when I come to the area rather than one of the local hotels. It was so convenient to have a restaurant on site that served breakfast, lunch, and dinner. The staff is very nice, but it’s odd that there’s no one working there throughout the night. But, I understand it’s not a conventional hotel. There is access to security if anything is needed.
Leisure
10/10
Exceptional
13 Oct 2025
Barbara
The rooms were clean, and the beds were very comfortable. The food was awesome.
Leisure Family
10/10
Exceptional
12 Oct 2025
Sania
Amazing property! Contactless check in was a breeze! Room was beautiful and very clean and the food at the restaurant on the property is amazing as well! We will be back for sure!
Leisure Partner
10/10
Exceptional
11 Oct 2025
Rose
Outside access
Leisure
10/10
Exceptional
07 Oct 2025
JENNIFER

Wedding weekend

It was an absolutely amazing experience. Definitely better than what I paid for. Would stay there again in a heartbeat.
Friends_and_family Family
10/10
Exceptional
05 Oct 2025
Caitlin
Friendly staff, room was clean and comfortable and just as pictured. Food at the restaurant was great. No complaints! Would highly recommend staying here.
Leisure Partner
6/10
Pleasant
01 Oct 2025
David
The room was a little worn, in need of repairs and updates. The carpet had several stains,
the tub handle was loose and the furniture was scratched & worn.
Also the outdoor covered seating area for the Nest restaurant had a leak and when it rained the water came down like a torrential waterfall.
We were wet by the time we walked through to reach our room (which was right off the restaurant).
We had quite a few problems with our check in that encompassed several hours trying to get it resolved. Finally, Hailey ( the restaurant mgr) was kind enough to help us with the issue. We thought we were going to have to stay at another hotel before she got involved.
We truly appreciate her efforts.
Leisure Family
10/10
Exceptional
28 Sep 2025
Dawn
Absolutely and always an amazing hotel with excellent atmosphere, rooms, staff and food:)
Leisure Family
10/10
Exceptional
28 Sep 2025
Brian
Great room. Biscuits and gravy were delicious.
10/10
Exceptional
27 Sep 2025
Volney
I didn't get a chance to use the spa, and I didn't have pets with me. The room was very clean and nicely decorated. I enjoyed the balcony very much as well.
Partner
6/10
Pleasant
13 Sep 2025
Jacqueline

Not as great as expected

Wanted thus experience to be as amazing as others had reviewed, but not so much.

Cell service was non-existent in the room, no complimentary water in rooms, or vending machines to even purchase one at night.

\"Pillow top\" matress was really a thin matress cover over a very firm mattress.

Dehumidifier flooded our room the first night, and we had to move. (We were told after the fact there SHOULD HAVE BEEN signage on it not to touch it...(but there was no such sign.)

Excited to enter the room to see the ipad for guest services and music (until i figured out they were completely unresponsive.) Front desk said they were old. (???) sidenote...guess it was \"OLD\" in the second room too, because it was unresponsive in that room too.

When i asked about the bathroom fan not working, i was told it was \"silent\". (Not so sure there is such a thing as an absolutely SILENT bath fan). Whatever.

The property is beautiful, and feels safe. Wanted to golf, but the pro shop doesnt have rental clubs (???)

Agree with another reviewer that the \"shared\" patio furniture is a bit problematic when the place is booked solid...because the table between my room and the next was dragged to the other room before i could get out there to sit down...so i had to drag from another room. All rooms should have their own.

Restaurant food was good. Dont even think about eating outside...the flies swarm you as soon as your food is served.

And...why the fancy table settings in your room-no room service?
Self
10/10
Exceptional
08 Sep 2025
Verified traveler

Great Boutique Find

Lovely property, easy to access, appreciated not having to trek through hotel lobby, up elevators, etc. to get to room. Comfortable and nicely appointed rooms with many extras: high-top table/barstools, microwave, mini fridge (with freezer), porcelain dishes (plates, coffee cups, saucers), cloth napkins, glass decanter and DOF glasses, corkscrew, full complement of travel toiletries (razor, toothbrush/toothpaste, vanity kit, shower cap, etc.). Would definitely stay again!
Friends_and_family Family
10/10
Exceptional
08 Sep 2025
Brendon
Clean, friendly staff, high quality furniture, and easy access to the building. Would stay here again!
Leisure Self
6/10
Pleasant
31 Aug 2025
Gacheri
Nice place, very tranquil, and friendly staff. Though a bit dated and there's no elevator.
Business_and_leisure Self
10/10
Exceptional
29 Aug 2025
Yasmine
All the employees were super nice and restaurant there is amazing
10/10
Exceptional
24 Aug 2025
Love
This property was beautiful. The restaurant there was amazing and customer service was top tier. Hats off to the chefs. They definitely cooked that food with love. I went during some events they were throwing there because it’s also an event space. Even though they had the music going it wasn’t to loud. I still enjoyed my room very much. Would definitely stay here again.
8/10
Excellent
21 Aug 2025
Diondra
This property is very cute. The welcome desk location in relation to the rooms isn't ideal. It was also a little strange that guest rooms are so near public event spaces. Otherwise, a very cute and comfy place!
Leisure Family
10/10
Exceptional
17 Aug 2025
Dixie
The room was nice and large, very comfortable and quiet. The area is very clean with attractive buildings and lots of trees and foliage. The Nest restaurant has great food options; everything we ate was delicious. All staff was very respectful and helpful.
10/10
Exceptional
12 Aug 2025
Verified traveler
This is an amazing surprise! Hidden gem at Newport News. We love everything about the hotel! Great room, service and restaurant on site is wonderful! We have a lovely stay!!!
Friends_and_family Family
10/10
Exceptional
09 Aug 2025
Megan
The customer service was outstanding at this property. I have no idea how we received VIP status, unless Expedia arranged this, but my kids and I were given the 5 star treatment, including vouchers to use in the restaurant. I highly recommend this property to anyone staying in the area.
Leisure Family_with_children
6/10
Pleasant
31 Jul 2025
Verified traveler
So so visit. Pros: attentive staff at the Nest, clean, safe. Cons: The property needs to be freshened up. The room was uncomfortable because it was humid and the air was not circulating.
8/10
Excellent
09 Jul 2025
Eric
The hotel was incredible. I loved it!!! I would definitely stay again.
Leisure Partner
10/10
Exceptional
08 Jul 2025
Andrea
Clean, quiet and convenient.
Leisure Family
8/10
Excellent
06 Jul 2025
Tracey
Enjoyed it with my husband. Relaxing, patio area and great little restaurant.
Partner
10/10
Exceptional
05 Jul 2025
Ihor
Everything was great.
Family
10/10
Exceptional
02 Jul 2025
Oscar
I went into my room and immediately I felt comfortable to stay there the food was great
10/10
Exceptional
28 Jun 2025
Alfredia
I was truly impressed by the warm and generous hospitality this resort extends to its guests. From the moment I checked in until I checked out, every detail was carefully attended to, making for an outstanding experience. If you're considering a venue for an event, I wholeheartedly recommend this resort. During my stay, I had the pleasure of witnessing both a retirement party and a birthday celebration, and it was clear that the staff goes above and beyond to ensure everything is perfect. You definitely won't be disappointed!
Leisure Friends
10/10
Exceptional
23 Jun 2025
Karin
This is a wonderful property!! Highly recommend.
Friends_and_family Family
10/10
Exceptional
21 Jun 2025
Theresa
This is our first time at this resort hotel and so happy we chose to stay here. My husband and I loved the bed and the pillows. The room is very clean, spacious and has nice high ceiling. It is close to Busch Gardens which is just 20 minutes away and half a hour to the beach. We rate this10/10 and we will definitely stay here again.


Leisure Partner
10/10
Exceptional
15 Jun 2025
Daniel
Everything wonderful
10/10
Exceptional
10 Jun 2025
donald
Amazing room. Everything was provided and very clean. The shower was amazing. Note there are no elevators so the upstairs (2nd floor) requires steps. Not extreme but worth keeping in mind when making a reservation.
Friends_and_family Family
8/10
Excellent
09 Jun 2025
Nailani
Overall good stay. The property is on a golf course community. The lodging itself is not very big at all. It was very clean. The room was very spacious. The onsite restaurant was has good options. Parking was free and easily accessible. The CONS were room sound proofing is almost non-existent. Luckily though it was quiet by 930pm. While the room was very clean and spacious… for me the bed was a bit too firm and the pillows were very big. My husband on the other hand thought the firm bed was so comfortable. I guess it’s all about your preference. LOL.
Leisure Partner
10/10
Exceptional
04 Jun 2025
ADAM J
This is a great hidden gem IMHO. If you’re a golfer, it’s a no-brainer but my wife & I enjoyed the location and atmosphere even though we didn’t come for the golf course. The on-site restaurant was great both times we dined there and was literally feet from our room. Staff was friendly and accommodating. Great value for the money. Would stay there again.
Partner
10/10
Exceptional
26 May 2025
Sarah

10 stars

Great boutique hotel. Very nice, will stay again!
Self
10/10
Exceptional
25 May 2025
Dina h
Very nice and clean
Leisure
10/10
Exceptional
07 May 2025
Jerome
Great Hotel
Leisure Partner
6/10
Pleasant
25 Mar 2025
Tyler
Staff was very helpful, Nest restaurant struggled to get our food in a timely manner. Way too many routes to find and get to my room. The price was almost double what I could’ve get for the same time kid more amenities elsewhere and I didn’t like a conjoined room for the price. I wouldn’t stay there again. I could hear people’s every move and stomping was outrageous throughout the stay. Again staff was amazing though
Leisure Partner
10/10
Exceptional
02 Mar 2025
Sharon
Great value. Comfortable bed. Excellent service. Great brunch.
Leisure Partner
10/10
Exceptional
01 Mar 2025
Stellyne

A wonderful experience!!!

I enjoyed my stay immensely! The room was beautiful! Everything was perfect!!! The staff was wonderful!!!
Friends_and_family Friends
2/10
Poor
20 Jan 2025
william
Nothing
Business Self
10/10
Exceptional
01 Jan 2025
Christopher
Thank You for the experience at the Lodge. New Year’s Eve is my wife’s birthday, and then New Years . Thank You and God Bless
8/10
Excellent
16 Dec 2024
kimberly
Big rooms, comfortable bedding, great onsite dining and outside sitting area.
Very convenient location for shopping.
Leisure Friends
6/10
Pleasant
15 Mar 2024
Marie

So disappointed-unless you golf go elsewhere

Very disappointed-was advertised (even went to main site) as a resort, fitness classes, 2-3 restaurants. We thought it was going to be an amazing location a little more upscale than a nice hotel. We paid extra for 2 free breakfast. Arrived and staff was in a little window office area - nothing nice- restaurant was overpriced and not good-staff was rude and appeared overworked. Was not free breakfast- they gave us 2 $10 vouchers- charge a mando $5 tip so it is $15 to feed to people at an expensive restaurant- paid $25 a night for 4 nights fir resort fee but no resort amenities. No soda machines so if you are thirsty gotta go to bar/restaurant with the rude people. The only nice thing was the balcony area outside the room. If you were in a group that likes to hang out at hotel and chat and have cofffee on porch- I am see this place being good for groups. No elevator for luggage if second floor. The front desk agent told us no cleaning service unless we asked-and didn’t explain to us that we would get new $20 worth of vouchers everyday. So initially we got 2 $10’with no idea if we would get more? And I didn’t really look into at the desk cause I didn’t know I wasn’t getting actual
Breakfast which I paid extra to have included. Also we didn’t put and not disturb on the door since there was no cleaning service we were told, so we were work up by the VERY Sweet cleaning lady! She came everyday and honestly on the Whole property she was the only friendly and kind staff.
Partner
10/10
Exceptional
03 Mar 2024
Janice
The hotel had beautiful rooms. Bed was extremely comfortable. Nice view of the golf course. Staff was friendly.
Leisure Partner
8/10
Excellent
18 Feb 2024
Amanda

Wonderful front staff

The people were wonderful- from the front desk (Jordan and Queen) to the servers/bar staff. The room itself could use a little help though. The bed was great- but carpet and paint seemed dated. There were stains on carpet and paint needed a touch up for sure..
Self
10/10
Exceptional
11 Feb 2024
Mark
Very nice hotel. Room was spacious and quiet even with an event happening in the ball room. The furnishings and linens were of a very high quality. We will be staying there agaun when the opportunity presents itself.
Leisure Family
10/10
Exceptional
18 Oct 2023
Pamela
The property is beautiful. Very quiet and peaceful surroundings.

The staff is amazing, very help, professional, and friendly.
Business_and_leisure Self
6/10
Pleasant
23 Sep 2023
Jacqueline
I booked this hotel expecting a true resort stay. There was an event that shut down the restaurant, and there was no advanced notice of that when booking. The heat lamp and fan in the bathroom were broken, and the room smelled a little musty from what appeared to be a small leak from the AC unit or patio door. They advertise room service on their website, but it’s not true room service, just the restaurant sending up take out orders or you going to get them. The hotel was overall pleasant and clean, but disappointing for what I had been expecting.
6/10
Pleasant
15 May 2023
LouAnn
Super Friendly Staff ... however; there were teenage kids hanging out in room next to ours until 2am and a barking dog in the other ... this is the only reason why my rating / review isn't higher
Leisure Partner
10/10
Exceptional
27 Feb 2023
Marlon
Perfect time out for me and my husband. We just loss our mom and needed a weekend to reset
Leisure
10/10
Exceptional
04 Feb 2023
Omar
Great staff
Leisure Family_with_children
10/10
Exceptional
06 Jan 2023
Sharon
Lovely
10/10
Exceptional
21 Dec 2022
Don
Everything was great, except I thought that free breakfast was included, turned out to be a ten dollar credit coupon...
Leisure Self
10/10
Exceptional
15 Sep 2022
Ernest
Very nice!
Leisure Family
10/10
Exceptional
16 Aug 2022
Rachel

Gorgeous….

Loved everything about it!
Friends_and_family Family
10/10
Exceptional
15 Jul 2022
Bert
The rooms were quiet, clean, and well equipped.
Leisure Family
10/10
Exceptional
17 May 2022
Kim
The room was beautiful and the staff were excellent!
Leisure Partner
10/10
Exceptional
14 Jun 2021
Verified traveler
Ivey and the whole team at Kiln Creek always make it a comfortable and enjoyable stay when I'm in tonw for business.... it's become my go-to place with it's great on-site restaurant and excellent /comfortable rooms and great staff.
Business Self
8/10
Excellent
22 Mar 2021
Verified traveler
Staff was excellent and always accommodating. The NEST restaurant food is probably some of the best in the area—best to make a reservation as they get busy!
Friends_and_family Family
6/10
Pleasant
03 Jan 2021
SteveM
I got a great rate off-season but the restaurant was closed (so free breakfast wasn't available...and no food on the property). I paid for golf there and they charged me full rate despite staying with them...and course was really too wet to play. Room shower was also very low pressure with luke warm water...not a resort experience even with the discounted rate.
Leisure Self
10/10
Exceptional
20 Nov 2020
Erich
I love staying here as it's tucked away ( even nicer these days...) and has a food on-site and the staff is excellent.... great comfortable rooms and excellent linen and supplies.

Business Self
10/10
Exceptional
14 Sep 2020
Jamette
All inclusive resort. NEST Kitchen and Taphouse with breakfast till 4pm - my momma relaxation staycation hotel.
Business Self
8/10
Excellent
08 Sep 2020
Elizabeth

overnight

The facilities were wonderful. The service was superb. My only complaint was the furniture. Although beautiful, the raised table in the room was not comfortable and the desk chair was uncomfortable. The mattress was fine, very firm. The height of the bed was extreme.
Partner
8/10
Excellent
06 Aug 2020
Verified traveler
Very nice hotel . the Bathroom is VERY SMALL but nice with nice toiletries . located right on gulf course. Very clean and sanitized. Took forever to find food delivery, the restaraunt aas closed due to power outage
Business Self
10/10
Exceptional
29 Jun 2020
E
I love this tucked away place- off the beaten path but great service and an excellent restaurant and setting....
Business
6/10
Pleasant
18 Mar 2020
Verified traveler
We liked the property and general facilities. In particular, Jan at the bar was terrific.
The floor in the restaurant area needs cleaning or replacing.
Our room (102) was nice BUT bathroom was 1) a bit tight, and 2) the toilet was not secured to the floor, and 3) the shower was not well finished.
Leisure Family
10/10
Exceptional
10 Feb 2020
Claudia
The area and property was beautiful. The restaurant food was fantastic and the staff was very nice. Highly recommend.
Business Family
10/10
Exceptional
22 Jan 2020
Sam
Amazing clean welcoming will definitely stay here again
Leisure Friends
10/10
Exceptional
07 Nov 2019
Morenike

I was not disappointed!

I love this property! The staff was attentive and did an excellent job accommodating any request. The rooms were adorable and thankfully very clean. The food and view of the gold course from the veranda was nice each morning. I’d definitely stay again!
Friends_and_family Friends
8/10
Excellent
21 Oct 2019
Verified traveler
Nice place! Would stay here again. Our only complaint would be that the air conditioner and air humidifier in the room were very loud at night.
Leisure Partner
6/10
Pleasant
03 Sep 2019
GLORIA

lovely location, poor service

The resort is pretty. The hotel and rooms are clean.
I really thought it was a little bit outrageous that they made us pay for early check in when we arrived at 1.30pm and had to pay $20. I also asked for a late check out(12 instead of 11 am) and they wanted to charge me other $20 for a late check out. Usually even 5 stars hotels allow you to stay until noon with no extra charge.
Partner
4/10
Poor
08 Aug 2019
david

Bad value for room.

Property overall nice. Staff nice. Food was good. BUT, Rooms old and hotel part of property is way outdated and a bad value for what is. Way overpriced.
10/10
Exceptional
20 May 2019
Verified traveler
The facility was beautiful, the staff was very friendly and helpful and the breakfast was delicious. I regret that I went through Expedia and I will never use this sight again. Poor service.
Leisure Family
10/10
Exceptional
20 May 2019
Verified traveler
Our room was very clean great view from our room of the golf course.
Leisure Family
8/10
Excellent
13 May 2019
BC
A good quiet place to stay with friendly staff. A short drive from town, but easy to drive.
Friends_and_family Partner
8/10
Excellent
03 Apr 2019
Verified traveler
Very nice golf course and surrounding area. Easily accessible from major freeway
Friends_and_family Family
10/10
Exceptional
17 Feb 2019
Marci

Golf hotel

We don't play golf, so we're not the target audience but the room was nice.
Partner
8/10
Excellent
27 Jan 2019
Michael

Great stay thin walls

I absolutely 💘 the location. The room was clean and comfortable, however the walls are a bit thin. I could hear normal conversational talking in the adjoining room.
10/10
Exceptional
18 Jan 2019
Timothy

Amazing

Amazing
Partner
8/10
Excellent
04 Nov 2018
Deep
Small hotel but clean and very good service. Nice restaurant. Also good for someone interested in golf.

Location & surroundings

The Lodge At Kiln Creek Resort
1003 Brick Kiln Blvd, Newport News, United States

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The Lodge At Kiln Creek Resort

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