Name: Red Roof Inn Newport News - Yorktown
Address: 4531 George Washington Memorial Highway, Yorktown, 23692, US

2/10

Poor

08 Jul 2026

Kenya

The room rate was great.The grounds were unkept. Management was not the most helpful. Room was not clean.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Savannah

The property was dirty… under the bed had trash, the blinds were coated in dirt, the bathroom definitely needs upgraded as well. The shower dripped the entire time.

Friends

10/10

Exceptional

03 Jul 2026

Janice

The customer service was excellent. The individual went out of his way to get me a room on a bottom floor for a handicap person. He was incredibly helpful and very kind. The room was clean, including the hotel amenities very impressed. Thank you for the great da

2/10

Poor

05 Jun 2026

Destiny

Worse hotel Iv ever stayed in . Broken ac ,dirty bathrooms ,outdated rooms ,bloody sheets ,3 room moves, a very unprofessional management team spend your money else where this place is a joke. I was very reasonable and respectful never caused an issue the owner is very disgusting hangs up the phone on customers and corporate doesn’t give a solution just very stand offish even lied and said I was still at the hotel when I checked out 8 hours after I arrived . do better .

Family_with_children

10/10

Exceptional

05 Jun 2026

Sarah

Decent place for the standard price.

Partner

10/10

Exceptional

25 May 2026

Eric

Clean

Partner

2/10

Poor

17 May 2026

Russell

Old dirty rooms with broken doors and worn out furniture. Stained sheets. No soap or shampoo. Cheap, plastic towels. Trash strewn everywhere in parking lot. No breakfast, even though it was supposed to be an amenity. Swimming pool was a filthy cesspool. All this with a relatively price.

Stay away.

10/10

Exceptional

17 May 2026

Jose Heriberto

Great

10/10

Exceptional

17 May 2026

Jose Heriberto

Good

2/10

Poor

01 May 2026

Brian

This property was awful. There was blood on bedding when we got there and this property person makes you put a deposit in CASH. Don't stay here The guy is crooked and is looking to steal you money. As well he is super rude once you call him out. Also there are people screaming all night. Had to leave for the airport at 3 am and they were still going.

Self

2/10

Poor

21 Apr 2026

judith

nothing.Very old

Self

4/10

Poor

19 Apr 2026

Marcia

The hotel room was not very clean. The couch in the room had stains on it and I didn’t sit on the couch. Bathroom was dirty and the paint on the walls was horrible.

Self

6/10

Pleasant

13 Apr 2026

Donald

One gets what one pays for. Property certainly shows its age. Staff members were nice. Coffee available in lobby 24 hrs but is cooking the entire time and taste shows it. No facial tissues even though bathroom vanity had space for a box. Inside security door lock broken. Security cameras were plentiful and added a sense of safety. No smoking on premises was a plus.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Jedidiah

N/A

10/10

Exceptional

21 Mar 2026

Jedidiah

Yes

10/10

Exceptional

15 Jan 2026

Brandon

This was my second time staying at this location and I'm definitely planning on staying again in the future!! Room was clean, staff is Awesome, especially The gentlemen at the front desk, Ryan. I am happy with my choice and would definitely recommend The Red Roof inn to anyone who asks.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Davino

The staff was respectful, friendly and helpful. It was a very comfortable stay that was easy to book.

2/10

Poor

19 Nov 2025

Sara

Supposedly they had just cleaned the room. The floor was gritty. There were stains on the bedding and the mattresses. The smoke detector was hanging off the ceiling. The bathroom looked like it was in the middle of renovation and the shower was leaking and discolored. There were stains on the curtains. One of the outlet covers wasn’t even attached to the wall.

Business Family

2/10

Poor

16 Nov 2025

Logan

The owner of the property was very unprofessional. We had two dogs and one is a service dog. Their policy states a certain amount but they wanted to charge more and also for the service dog. The manager stated it was his hotel and he could do what he wanted. Never again.

10/10

Exceptional

16 Nov 2025

Torie

Yes, clean and courteous

10/10

Exceptional

31 Oct 2025

joshua

Friendly staff and clean room.

2/10

Poor

22 Oct 2025

Jason

We had to leave immediately after seeing how gross the room was. Just left and turned our keys back in. Stains on the couch and walls, hair still left on the nightstand, and the sinks/tubs were falling apart.

Leisure Partner

2/10

Poor

02 Sep 2025

Therese

This was the grossest hotel I have ever stayed in. We left after the first night and would have left the first night but we checked in late because of our delayed flight. Owner was gross and more than a dozen people loafing and hanging out in front of the only entrance smoking like chimneys. Vile and would not recommend even for rats.

Leisure Family

2/10

Poor

02 Sep 2025

Arden

Not for me

The tv don’t wrk the shower was dirty, the part in the closet to hang up your clothes was broken and the elevator don’t work mold all over the bathroom floor mold on the lamp rust on the toilet paper holder

Business

2/10

Poor

28 Aug 2025

Robert H.

The place was a pit with a lot of questionable characters roaming around. I would not recommend.

2/10

Poor

26 Aug 2025

Naamah

I stayed on the third floor in order to get downstairs we had to call for them to send up the elevator up. I thought that was very inconvenient. The sink was broken very unsafe, I thought it would fall anytime. The room smelt like cigarette smoke. When I told them he tried to tell me it didn’t, but the smell went away.

Family

8/10

Excellent

22 Aug 2025

Sally

great Experience

Very clean, friendly staff making sure everything was good. Plenty of ice, snack and drink machine was well stocked, quiet, smelled good. NO smell of weed like most hotels have.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Pennykay

Good stay.

4/10

Poor

13 Aug 2025

Jennifer

This hotel could use some updates. They are stuck in 2010 with stains in the bathtub and my socks were dirty from the floor not being cleaned properly. Some of the electrical outlets didn’t work and were missing the electrical outlet cover.

Business_and_leisure Family_with_children

6/10

Pleasant

24 Jul 2025

Angela

Desk clerk was helpful and kind. Floor and duvet cover were nice. Blanket and sheets stained. Towels tiny and old. Fixtures on tub and in ceiling loose or missing. Carpet in hall gross and smell like smoke.

Leisure Self

4/10

Poor

10 Jul 2025

Ben

Red Trash

Vent in bathroom not working, door knob broken, toilet paper holder broken, lamps very dusty, and the floor looks like someone vomit on it.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Christina

The management and staff were helpful and courteous. We will be staying there again.

Leisure Family

2/10

Poor

25 Jun 2025

Faith

The pictures on the website don’t represent what the place looks like it’s so terrible they say no smoking but all you smell in there are people smoking in the building.

Leisure Friends

6/10

Pleasant

24 Jun 2025

Deborah

The hotel did not have amenities listed on web site.
Pool- No
No hair dryer
No in room coffee
Elevator on third floor requires calling front desk and asking for it to be sent up.

Staff was extremely nice and helpful
Just need updated information

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Miquea

Awesome

8/10

Excellent

11 Jun 2025

Patrick

Convenience

2/10

Poor

23 May 2025

Michael

Elevator didnt work.

2/10

Poor

19 May 2025

Nikki

Very dirty and unsafe

2/10

Poor

18 May 2025

Joseph

terrible place

well the room wasn't clean and they smelled like cigarette smoke i will never sleep here again the sheets had stains on them and the beds was like sleeping on plywood

Business

10/10

Exceptional

10 May 2025

Leianah

Very friendly staff, quick service at check-in. General Manager is very helpful and makes sure your stay is welcoming!

Friends_and_family Family

2/10

Poor

27 Apr 2025

Tim

I did NOT use this booking. I stopped in and they scanned my ID and confirmed a pet situation that was not okay to me, so i cancelled the reservation immediately... in person with the onsite desk rep... room was NEVER ISED... never even got a key for the unused room... was advised a full cancellation and refund would be pursued... more phone calls i guess.

10/10

Exceptional

13 Apr 2025

Christopher

The staff was extremely fruendly and accommodations to my late arrival and check out made things so much easier!

Friends_and_family Family

2/10

Poor

06 Apr 2025

Jacob

Stinky and kind of gross

Me and my fiance stayed in one of the rooms with a jet tub. The first thing we noticed was the smell. The room smelled strongly of amonia, and seemed poorly cleaned. You could tell most of the budget went towards the jet tub because some parts of the room were not fully finished or of poor quality (gaps in the flooring, broken curtain, sad flat pillows etc). We also noticed there was some scum gathered around and inside of the jets, so we did not feel comfortable using that feature. I will also note that the floor is finished with some sort of wax, which likely protects the flooring and prevents mold, but feels absolutely discusting and sticky wigh bare feet, so be mindful. The walls are also very thin. I could hear other guests loud and clearly through the walls. The tub was a cool idea but poorly executed. I would strongly encourage you to stay somewhere else, especially at this pricepoint.

2/10

Poor

05 Apr 2025

Verified traveler

Poor customer service

Because of traffic I didn't get o chec in til late. The customer service was horrible and the front desk staff was very rude and nasty to my guest. Which caused a big argument between my friend and I..... Now we aren't friends anymore. I paid for a jacuzzi room. The jacuzzi had mechanical issues and all I got from staff was an in sorry it has mechanical issues but we can't fix it until the morning.

Friends_and_family Friends

6/10

Pleasant

31 Mar 2025

Alicia

The rooms were not cleaned correctly. \The frist to rooms had a smell and the floor was sticky. the second set of rooms did not smell however I had to get them to change all the linen. The staff was great. But I will not be returning.

Business_and_leisure Family

10/10

Exceptional

23 Mar 2025

Destiny

Ryan && Harry made this stay amazing!!!!! I would recommend this hotel to ANYONE

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Destiny

10/10

Partner

10/10

Exceptional

21 Mar 2025

Destiny

Wonderful place and great service Overall 10/10

Partner

2/10

Poor

06 Mar 2025

Linda

This property needs a state inspection. I removed the pillow cases from pillow and what was hidden, was disgusting that was soiled with stains on the entire pillow, which looked like builded up sweat and stains from whatever it was. There were stains on the sheets. I changed 3 room and it was also in the same condition. The air conditioner unit had so much dirt and dust that appears if the filters has not been changed for years. When I turned on the AC unit, I started coughing, my throat felt itchy and runny
nose. The floors were dirty with grime. The place also had a mildew smell. I will never recommend or go back there myself. If anyone has chronic allergies and asthma, they need to stay away from this place.

Leisure Self

2/10

Poor

27 Jan 2025

Jennifer

As we first check-in the staff was unpleasant. We asked about near by restaurants in the area and he told us to just drive up the street. We were looking for recommendations. Then we went to our room, we started to unpack and found dirt on floors, stains on curtains and on the bedding. Then we went to sit on the bed and heard the worse squeaking noise. All you had to do was laugh or move slightly and you would hear the noise. We wanted some coffee, so we got some from the front desk. We started drinking it and it had a burnt taste, my boyfriend reported it to the staff and he stated it was fine because he drinks it all the time. Not very professional in my option. Then we reported the bed and was told someone would like at it. We went out for the day, came back at 5pm and the bed made more noise than before. We reported it again and was told it was looked at. The only staff that was professional was the maid. She was helpful and polite. I would not recommend this hotel to family or friends.

Leisure Partner

8/10

Excellent

27 Jan 2025

Jonathan

Pretty quiet needs minor repairs but nothing major. I understand its hard to find good help. A maintenance man is needed but all in all its a nice place.

Leisure Family

10/10

Exceptional

21 Jan 2025

Jonathan

Friendly hotel staff

6/10

Pleasant

14 Jan 2025

Jonathan

Place is quiet and kept up pretty good considering I believe only 4 people work here all week

Leisure Pet

2/10

Poor

12 Jan 2025

Michael

Checked out less than an hour after checking in and booked a stay elsewhere. Dirty, run down facilities.

Business Self

4/10

Poor

16 Dec 2024

Treighton

READ THIS- Unfortunately this place is super unclean and old, our first room we went into smelled TERRIBLE- like people had recently done drugs or something in there, the floor was sticky, the ac unit was leaking water on the ground, the counters were filthy, and the door wouldn’t even latch and lock correctly. We left to go to dinner and thankfully I tried pushing the door open without the key because it felt weird and sure enough- it pushed right open. Super unsafe. I asked for a new room and thankfully they put us somewhere else (about the only decent thing about this stay) this room was definitely cleaner and smelled better but the ceiling looked covered in water damage and the walls were paper thin, we could hear people in other rooms and outside literally all night. When we left the room early that morning the hallway smelled like pot (likely from the people we could hear all night) I highly reccomend not staying here. Oh and the elevator barely even worked, pick somewhere else- probably the worst hotel I’ve ever stayed in to be completely honest I’m being generous with the stars.

Business Family

10/10

Exceptional

15 Dec 2024

Derek

Would stay again

Clean,comfortable and convenient to the location we came to see. Staff was competent and unintrusive. Property was quiet and the 24hr. coffee was very good.

Partner

2/10

Poor

06 Dec 2024

jessica

I reserved two nights and first night I arrived at 2am so I was tired to go down to lobby and complain about sheet that didn’t look clean, one towel in restroom, and shower had hair all over. Next morning cockroach in restroom. Left room came back and turned on lights and cockroaches all over counter! Complained to lobby manager and only thing they could do is offer another room and it was two doors down! Requested a refund and manager stated he can not refund and this was the first of insects in hotel that he was aware of! Left property and went to another hotel, would NOT recommend this hotel!

Leisure Family

8/10

Excellent

04 Dec 2024

Gloria

There was no continental breakfast even, advertise

We visited 2 Red Roof locations, Hampton and Yorktown,,, 3 days each location. We had to get our towels and laundry from the front desk each location after dark.

Partner

2/10

Poor

02 Dec 2024

Jason

This property is insanely unsanitary an broke down. Desperately needs updating. Elevator broke. Unsafe. Gross. Rude staff.

Leisure Partner

2/10

Poor

22 Nov 2024

Bertram

Customer service

Leisure Family

10/10

Exceptional

20 Nov 2024

christina

I felt comfortable and it was quiet and relaxed atmosphere.

2/10

Poor

27 Oct 2024

Kris

Worst place EVER

We walked in to strong weed odor. Elevator broken.we were on the third floor walked in room with no security lock and stains on the sheets. We walked out and did not stay. Got another hotel room.
Would really like my money back! It was horrific!!!

Partner

10/10

Exceptional

23 Oct 2024

juan

safe place

Business

4/10

Poor

14 Oct 2024

rodger

I didn't like it , first night stay , thought we would have at least clean towels when we came back that night but didn't plus the shower drips and splashes water on floor , burn holes in our blankets for being a non smoking room and facility I would think they would make sure you had up to date linens by now since it's been smoke FREE for A FEW YEARS NOW .. plus the bathroom door has MOLD on it from where the shower has been dripping on it.. we left a day early and I told them why , they said there wasn't anything they could do not even refund me for ONE NIGHT ,my Husband has COPD and just being there he was having more difficult breathing.. I just ask for one night off my bill or even discounted off the price.but she said NO you can't do it ..We won't be Back !

Leisure Partner

10/10

Exceptional

14 Oct 2024

Danny

Easy check in

Leisure Partner

10/10

Exceptional

07 Oct 2024

ebru

Very clean rooms.

10/10

Exceptional

29 Sep 2024

Dawn

Room

Leisure Partner

8/10

Excellent

12 Sep 2024

Marlena

The elevator was not excessible from top floor unless you called the front desk beforehand

Family

6/10

Pleasant

10 Sep 2024

Krizia

I’ve stayed in worse. It was ok and served its purpose.

Business Self

10/10

Exceptional

01 Sep 2024

April

Could hear other people and other rooms but the room I had was very nice

Leisure Partner

4/10

Poor

16 Aug 2024

James

Area fine but when we got there they thought we only wanted one room but we had

2/10

Poor

06 Aug 2024

Zakaria

This place not for families at the end

Business Family

10/10

Exceptional

25 Jul 2024

Thomas

The other reviews are unfair, I knew this was a newer building and ignored them, everything was fine I didnt seen any issues and the price was the lowest in the area.

Business Self

2/10

Poor

20 Jul 2024

Chase

Dirty

Leisure Self

2/10

Poor

17 Jul 2024

Thomas

Filthy and ac didn't work

8/10

Excellent

16 Jul 2024

Asta

good place with good employees. walls are very thin though, and only cable tv available

6/10

Pleasant

10 Jul 2024

sonya

I did t like that the tub looked unclean the shower curtain was broken and hanging off, there’s no breakfast, too small of a cup for coffee

Business Self

4/10

Poor

09 Jul 2024

Rachael

They were very short staffed. I was sent to a room that had not been cleaned. Given another room without an apology or acknowledgment of issue. Floors were sticky so I wet a wash cloth and cleaned them, rag was black by the time I finished. Fan in bathroom did not work which caused the room to get humid. Towels and trash were the only thing that was done for daily housekeeping.

8/10

Excellent

07 Jul 2024

Aaron

💙

6/10

Pleasant

04 Jul 2024

Kerry

Location convenient, but not very walkable. Price was right. Mattress was well worn, so much that I rolled to center every time. Elevator didn’t work properly the entirety of my stay…3 weeks! New air conditioners throughout, so we stayed cool. Some low dollar renovations have been done over the years…painting over outlets, switches, etc. All the furniture seems to be at end of life, showing extreme wear. But price was right and that’s what I was shopping for during this stay!

Leisure Partner

4/10

Poor

24 Jun 2024

Ashlan

Dirty, stained sheets and bedding. Bath tub was disgusting! Whoever came and cleaned while I was out moved the towel I had under my baby’s bottles while they were drying and lost the inside piece to the bottle! (Why would you touch my bottles!!) NO AMENITIES! No breakfast, no pool!

Leisure Family

8/10

Excellent

23 Jun 2024

William

Weekend business

Room was clean. Bed was comfortable. TV was good. Air conditioner was good. Area is good with plenty of stores close by. Bathroom exhaust fan sounded like a small jet engine. Absolutely no frills. Good place for a quick business trip like I was on.

Business

6/10

Pleasant

15 May 2024

Jessica

Ok

Business_and_leisure Family

4/10

Poor

14 May 2024

Michael J

If you extend your stay, they make you check out, leave and come back at check in time.

Business_and_leisure Self

10/10

Exceptional

23 Apr 2024

vimal

Nice place with value prices

4/10

Poor

23 Apr 2024

Chris

Room and bathroom was not cleaned, elevator worked going up but you could not use it going down. Had to take stairs. Looks like they started to remodel but the 1 floor smelled like animal urine.

Leisure Family

2/10

Poor

22 Apr 2024

Dennis

The first room they gave me wreaked of cat urine. The second room also had an odor…I went to Walmart and bought freeze. The floor was sticky. The carpeting in the hallway was sopping wet (I pray it was water from the ice machine and not cat pee) the tub was sketchy in the dirt dept… I hope it was just stained

Business Self

8/10

Excellent

21 Apr 2024

Blanca

Some of the furniture and counter space were scuffed and worn down and the shower was leaking. As well as discoloration around the drain. Toilet was difficult to flush. The sheets and bedding despite being clean had clear wear and tear. Beds were a medium firmness that I found comfortable. Everything was conveniently placed in the room so it was accessible. Check out was a bit easier than usual because I just had to drop off the keys and go. Parking was great, and when I had to do a late check in they were very accommodating and the price was excellent for someone working on a modest budget

Business_and_leisure Self

10/10

Exceptional

15 Apr 2024

Annette

Clean rooms

Leisure Pet

2/10

Poor

13 Apr 2024

LEMS

I don’t recommend this hotel at all; this hotel is one hole in the wall from being a crack house.

10/10

Exceptional

15 Mar 2024

Jalen

Good for the price

Business_and_leisure Family_with_children

6/10

Pleasant

12 Mar 2024

Brandon

The room was clean, but the halls were not. Walls were scuffed. Elevator broken.

Business Self

6/10

Pleasant

22 Feb 2024

Carrie

Room was very clean and nice. The reception room smelt like weed. Elevator broke had to take the stairs. Not a problem except stairwell not well kept up. Not a bad place. People nice.

Business Self

8/10

Excellent

03 Feb 2024

Alysa

Very helpful let me check in early, the third floor was under construction so there was a bit of noise.

Leisure Partner

4/10

Poor

28 Jan 2024

SHARON

Elevator wasn’t working. Tub looks stained . No continental breakfast was offered.

Partner

4/10

Poor

22 Jan 2024

Brandy

Holes in wall in hallway. Old mattresses in stairwell. Grading on AC unit in room broken, filters uncleared. Toilet paper holder broke (TP) just sitting on shelf. Alarm clock shoved into bottom drawer of dresser. Office chair not working properly.

Leisure Self

2/10

Poor

21 Dec 2023

jeb

Elevator not working. Had to stay on 2nd floor. No breakfast

Friends_and_family Family

2/10

Poor

20 Dec 2023

patricia

Nothing

Business Self

2/10

Poor

17 Dec 2023

Charles

The A/C in the room didn’t work, the elevator didn’t work, the whole place had a smell, and people were smoking right next to the entrance door.

Business_and_leisure Self

6/10

Pleasant

24 Nov 2023

Jon

Pet friendly and decent. Staff is super nice and friendly. Could be a little cleaner and better condition but it’s not bad. We will stay there again. Sold 5/10

Leisure Pet