Name: Newport News Marriott at City Center
Address: 740 Town Center Dr, Newport News, 23606, US

10/10

Exceptional

27 Jul 2026

Lillian

Well kept, staff friendly, quiet and good selection for breakfast

6/10

Pleasant

26 Jul 2026

Sharon

The room was ok . But unfortunately didn’t have a microwave, other than that the stay was fine .

10/10

Exceptional

18 Jul 2026

Deloris

Staff was super friendly and accommodating and checking in/out were a breeze! Would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Lauren

Parking was safe and easy. The double bed rooms should have queen size beds.

Family_with_children

2/10

Poor

05 Jul 2026

David

Our stay was disappointing overall. The hotel is showing its age, and our room felt old and run-down. The toilet paper holder repeatedly fell off the wall, and you could clearly see it had been screwed back into the same damaged spot many times instead of being properly repaired.

The biggest issue was a false fire alarm around 10:15 p.m. Families, including ours, had to wake their children and evacuate the building in their pajamas. Once outside, there was little to no communication from the staff about what was happening or what we should expect. After we were eventually allowed back into the building, the emergency intercom continued sounding for another 15 minutes, making it difficult for anyone to settle back in.

To make matters worse, the hotel was hosting a three-day Indian wedding celebration. While we respect that guests are celebrating a special occasion, the hotel did a poor job of managing the impact on other guests. Loud music and dancing began as early as 8:15 a.m., waking people who were trying to sleep. It was also difficult to enter and exit the hotel and access the parking garage because the celebrations frequently blocked normal access. Had we known a large multi-day event would significantly affect our stay, we would have chosen a different hotel.

Overall, the lack of maintenance, poor communication during the fire alarm, and the disruption caused by the event made this a disappointing experience. I cannot recommend staying here.

Family_with_children

10/10

Exceptional

26 Jun 2026

Carol Connor

Everything was great. As good as one would expect from a Marriott.

8/10

Excellent

14 Jun 2026

Angela

Room could have been upgraded, tub had rust stain, Felt a little stuffy and stuffy smell.
Staff was excellent. Bar served no frozen drinks.
Food serving hours too short.

Family

10/10

Exceptional

14 Jun 2026

GeGe

Beautiful property, friendly staff, clean. Great location

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Joseph

The location and staff were perfect.

Self

2/10

Poor

11 Jun 2026

Evan

Room was prepaid thru Expedia but when we arrived they did not have a room for us. We were told unexpectedly some rooms went down and the hotel was full so they did not have a room for us. At 10:30 pm the manager began to look for an alternative hotel despite other guests checking in while we waited. Eventually 30 mins later they said good news someone else cancelled so we can stay! If I had known that Expedia bookings were treated as a lower priority not guaranteed I would not have booked thru Expedia. Very dissapointing

Partner

6/10

Pleasant

04 Jun 2026

Gary

had to call the front desk for room service, who would then have the restaurant call the room to place the order. after 10 minutes they never called.

4/10

Poor

01 Jun 2026

Chris

Room 930 is very worn and in need of maintenance. The bathroom vanity is heavily worn, and the exposed wood should be refinished, painted, or stained to improve the appearance. Tiled shower had black spots in the corners. The carpet and chair also showed significant wear, making the room feel dated and uninviting.

The ceiling vents had noticeable dust buildup, which contributed to throat irritation during our stay. In addition, the TV was quite small and offered only basic channels.

We were so disappointed with the condition of the room that we chose to check out a day early. When we informed the front desk that we were leaving early, no one asked why or seemed interested in our concerns. That lack of interest only added to our frustration.

Overall, we expected a much higher standard of accommodations and service. The condition of the room and the response from staff did not meet our expectations.

Partner

10/10

Exceptional

29 May 2026

Alec

perfectly fine hotel. Needs more staffing of human beings in restaurant.

would be helpful if there was shuttle/hotel transportation to other areas in Newport News. I spent a fortune on ride shares.

Self

10/10

Exceptional

24 May 2026

Clarissa

Friendly staff and clean rooms, walking distance to shopping

Partner

6/10

Pleasant

17 May 2026

Chinetta

Did not have breakfast, however parking was safe

Family

10/10

Exceptional

09 May 2026

Carolyn

Our stay was wonderful, plenty to do and shops are in walking distance. I will be returning soon.

Partner

10/10

Exceptional

03 May 2026

Nicole

The staff was really nice and very helpful. The vents in the room were a little dusty and the bathroom could’ve been cleaner. However, those are my only complaints. It was a great trip.

Family

10/10

Exceptional

02 May 2026

Carolyn

Very helpful staff a clean bathroom great area as well with lots of food locations walking distance

Self

2/10

Poor

01 May 2026

Thomas

I reserved the room under my name. My wife showed up with her ill mother (staying over for a procedure the next morning), and the room was booked under my name. She had my credit card and the hostess told her she couldn’t stay there without the reservation in her name and rudely cut her off and asked her to leave unless she had a reservation in her name.
I went back to Expedia and changed the reservation to her name and sent her proof. (After she went back to the desk with the revised reservation)They reluctantly took 30 minutes to say that they would make an exception this one time?
Hostess needs to find a new career

Family_with_children

8/10

Excellent

26 Apr 2026

Donna

Close to restaurants & shops. Front end staff were friendly, professional and 110% willing to be of assistance in any way needed.
The room while spacious, had a musty odor. The beds both sagged on the side closest to the nightstand. Pillows were lovely.

Friends

10/10

Exceptional

18 Apr 2026

Suzanne G.

yes all as expected!

Self

8/10

Excellent

13 Apr 2026

Christine

Friendly staff, nice open lobby/entry. Rooms are clean but bathrooms could use updating. Restaurant/bar slow service.

Partner

6/10

Pleasant

04 Apr 2026

Phyllis

The clerk who checked me in was not pleasant and disrespected me when i had questions for her. People like her gives Marriott a bad name. She needs to be trained in diverse customer service. The other issue was the low water pressure in the shower with no markings for hot/cold on the shower faucet. The hot water was scalding hot! If those issues are addressed, I may consider booking another stay.

Self

10/10

Exceptional

28 Mar 2026

Fabio

Everything was great!

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Terryn

Great accommodations for my stay

Self

6/10

Pleasant

13 Mar 2026

Satish

For a marriot property. The entire place looked tired. Room service menu was there but promptly said they cannot do it because of no staff. I paid Marriot price to stay at a 2 star motel.

10/10

Exceptional

11 Mar 2026

Gerri

Rooms were clean, parking abundant, staff friendly.

8/10

Excellent

01 Mar 2026

TIMOTHY

It was as expected.

Partner

10/10

Exceptional

28 Feb 2026

MARSHAE

The staff was kind, friendly and very attentive

Partner

4/10

Poor

15 Feb 2026

Kimberly

The people in the next room made loud noises all night long for both nights

10/10

Exceptional

27 Jan 2026

Tita

Great place to stay!

Business

8/10

Excellent

20 Jan 2026

Tarasha

This stay was good but my first stay was much better. This room the tub had a dirty streak and the

Partner

4/10

Poor

04 Jan 2026

Davina

The hotel lobby is beautiful and surrounding area nice but our room was older with older furniture that had scratches and dents as well as the headboard. The window in the room faced out to a brick wall no decent view. The refrigerator did not work. The tv remote control was not fully functional, The water during shower drained slowly. Could hear the guest next door thru the vent. Do not think carpet was vacuumed. Room looked low quality and overall experience was below average but was only there for one night and was too tired from drive to complain about moving to another room. Rooms need to be updated,

Leisure Partner

10/10

Exceptional

25 Dec 2025

Michael

Bathroom Shower

Self

2/10

Poor

22 Dec 2025

Rachel

Wouldn’t refund even though I canceled in less than 5 minutes after booking.

10/10

Exceptional

21 Dec 2025

John

The staff, room and the lovely ambience that the hotel had in general.

Self

6/10

Pleasant

07 Dec 2025

Calvin

We had no free breakfast, it was not quite. Very loud in room next door and people making noise in the hallway. Did not rest well. Let's not forget people knocking on my door. Never got our room cleaned. Had to ask the front desk for clean towels and washclothes. Very disappointed stay

Leisure Partner

8/10

Excellent

11 Nov 2025

Richard

Parking was convenient and safe. Respectful and courteous staff. Did not eat on property.

Leisure Family_with_children

6/10

Pleasant

31 Oct 2025

Shara

The newly hired employee checked me into a room that was a downgrade without communicating it nor compensating it. When I got to the room and realized the mistake; I tried calling no answer. I walked down and the manager

Business Self

10/10

Exceptional

13 Oct 2025

Chris

Nice facility. Clean, friendly staff.

Leisure Family

10/10

Exceptional

28 Sep 2025

Tanya

Nice hotel in nice area

Partner

6/10

Pleasant

22 Sep 2025

Kimberly

Our room look like a beaver had gotten ahold of some of furniture. The bed leaned and we could hear pleople talkimg thru the vents.

Leisure Family

10/10

Exceptional

21 Sep 2025

Brian

Great staff

10/10

Exceptional

20 Sep 2025

Becky

The easiest check in experience ever! Check in took 2 mins! Keep up the good work

Leisure Partner

6/10

Pleasant

12 Sep 2025

kathleen

OK

Staff was professional, facility was well-maintained. The room was large and clean, but the bed was hard and the AC, loud enough to disrupt sleep. Also, the property was crawling with security. Some might find that reassuring; me, not so much.

Partner

10/10

Exceptional

11 Sep 2025

Wade

Everyone was very friendly and helpful. Hotel was very clean and food was great.

10/10

Exceptional

07 Sep 2025

Soraida

Love The Canopy. The atmosphere. They are family-friendly. Service is top notch. It is a beautiful place to stay. P. S. Try not to miss the sun-set view!

Leisure Family

10/10

Exceptional

24 Aug 2025

Dawn

Beautiful

Business

10/10

Exceptional

02 Aug 2025

Yalemzewed

I enjoyed my staying at the hotel.

8/10

Excellent

23 Jul 2025

Eric

Staff was nice and friendlyon the night I stayed and assisted my wife for the extra night she had to stay

Business

10/10

Exceptional

27 Jun 2025

Neena

Clean, comfortable beds, bright and clean space. Nice big bathroom. Convenience of parking vehicle near the hotel.

Business_and_leisure Family

2/10

Poor

22 Jun 2025

Amanda

The room had someone else’s food in there, there were holes in the wall, torn bed skirt, hairs in our towels, lamp shade busted like there had been a fight… I was so happy to check out and get to my next hotel room. Marriott knows better for that price to give a subpar and unclean room.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

corey

Great hotel!

Leisure Partner

8/10

Excellent

16 Jun 2025

Rebeca

It was OK for a Marriott. I thought it would’ve been a little better.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Porsche

I love the location it was kinda busy that weekend and my room was freezing but other than that everything else was pretty good I will be returning.

4/10

Poor

16 Jun 2025

song

Terrible night shift staff

Business Self

8/10

Excellent

14 Jun 2025

Morgana

We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.

Leisure Partner

2/10

Poor

08 Jun 2025

Richard

First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.

Business Self

10/10

Exceptional

04 Jun 2025

Sean

Friendly staff and very attentive!

Leisure

10/10

Exceptional

27 May 2025

Phyllis A

The hotel itself was great, vut the bed linesns were not freshly washed. i always travel with my own blankets to ensure i can get a good night's sleep

Friends_and_family Family

8/10

Excellent

26 May 2025

Margaret

1st time visit

I was a little upset at first because they gave me the wrong room. But they did correct it. Only other disappointment was there was no soap in the bathroom. The hotel n view was very lovely. Very quiet.

Friends_and_family Family

8/10

Excellent

13 May 2025

Mary

Close to where we needed to be and always like to stay at a Marriott

Business_and_leisure

10/10

Exceptional

12 May 2025

Marietta

Sweet Retreat...

My daughter and I travel during Mothers day weekend each year and I decided we go to Newport News VA instead of Virginia Beach! I am so glad we did. This is a quaint little place that we enjoyed. The fountain view from our room at the hotel was a blessing. The staff, especially Alexandria, were amazingly pleasant and helpful. We could not get in the pool that was advertised due to the unclean condition it was in. Overall, I loved the Living Museum, the restaurants, hotel breakfast was so so good and will bring my husband there for a short train visit. Thank you all for making our trip wonderfully peaceful and pleasant.
Love, Marietta

Friends_and_family Family

10/10

Exceptional

05 May 2025

John

The stay was amazing

Friends_and_family Family

10/10

Exceptional

03 May 2025

Ann

Very accommodating. I was coming to NewPort News for a funeral. I really needed an early check in and they worked to grant my request.

Leisure Self

10/10

Exceptional

30 Apr 2025

Wynter

I really enjoyed my time at the property front desk staff were extremely friendly and polite despite being extremely bombarded with guests

Leisure Self

10/10

Exceptional

14 Apr 2025

Rhiandy

It feels very comfortable.

Leisure Partner

6/10

Pleasant

13 Apr 2025

Sebastian

Hotel is showing it’s age.

Business

10/10

Exceptional

31 Mar 2025

Michelle

We loved the staff and cleanliness of the room and property. Centrally located

6/10

Pleasant

28 Mar 2025

Michele

I had stayed at this property many times and never had a problem but this stay was different. We checked in at 630 and were assigned to a room. When we went to the room, it wasn't ready and the housekeeping team was quite rude when we asked how long it would be. We went back to the desk and got another room assignment. This room also was not ready but we waited a few minutes for them to finish. Once we settled in and were changing clothes, the housekeeping supervisor walked in on us without knocking! That night I had the worst night's sleep as the mattress was sagging and uncomfortable; my back hurt for the next two days. I had stayed there multiple times before and generally like Marriott. My daughter goes to college in the area so I stay overnight often, but I doubt I will stay there again. So sad.

Leisure Family

10/10

Exceptional

10 Mar 2025

Lakisha

Everything early check and late check out with no problem. Thanks

10/10

Exceptional

09 Mar 2025

Terryn

I had a great time.

Business Self

6/10

Pleasant

08 Mar 2025

Dinah

Initial room had a bed that was broken and the staff worked with us to find us a different room. Very accommodating. The parking was free for self parking and conveniently located beside the hotel.

Leisure Partner

10/10

Exceptional

10 Jan 2025

Abejail

Convenient to the city

Business_and_leisure

8/10

Excellent

31 Dec 2024

Spas

Hotel was fine and the staff was helpful and accommodating. The hotel was a bit dated but clean.

Partner

10/10

Exceptional

15 Dec 2024

Sebrina

I will

Business

10/10

Exceptional

11 Dec 2024

Arrow

Holiday Getaway

Went on an overnight stay to watch the lighting of the holiday Christmas Tree. Was very much pleased with my stay. Not the first time that's why we keep coming back.

Partner

8/10

Excellent

09 Dec 2024

Sandra

This property is outstanding - certain staff like Bo and the waitress Vivian are so professional and helpful. They go above and beyond and the Marriott Team should be proud to have them onboard. Vivian is a gem and should be recognized for work. I’ve never had a waitress go out of her way the way this woman did. Wish the place had a hot tub. Doormen need to come out to the car to assist and not just wait for guests to bring bags in. ( doormen did do a great job once the bags were on the trolley. ) Hotel is clean and quiet.

Business_and_leisure Self

10/10

Exceptional

02 Dec 2024

Doreen

I loved the pond and the Beautiful Christmas Decorations. I loved that the Cove Tavern was in close proximity to walk to. The staff was very courteous and greeted me every morning. It was a very pleasant staff and would definitely stay again.

Business Self

8/10

Excellent

18 Nov 2024

Christopher

Very convenient … walked around in the morning for coffee… cute coffee shop. Italian restaurant was good… 2 minute walk from Hotel.

Business_and_leisure Partner

10/10

Exceptional

03 Nov 2024

Farrell

City center doesn’t have much to offer

10/10

Exceptional

22 Oct 2024

Jean

Location is excellent and central to all points in the area

Leisure Friends

10/10

Exceptional

14 Oct 2024

John

Always treated like family and home. Appreciate Shelby and the rest of the staff immensely.

Business Self

6/10

Pleasant

13 Oct 2024

Brian

Rooms are outdated. Parking garage is shady. Other than that everything is good.

Leisure Family_with_children

10/10

Exceptional

23 Sep 2024

Gil

Property was very pleasant and in a giod location.

Leisure Family

10/10

Exceptional

11 Sep 2024

Gretchen

Staff was very accomodating.

Business Family

10/10

Exceptional

09 Sep 2024

John

Always a great option.

Business Self

10/10

Exceptional

08 Sep 2024

Kimberly

The staff was very nice. The breakfast was great! There was nothing that I could say negative

Leisure Friends

10/10

Exceptional

03 Sep 2024

LeiMeredith

Great stay!! Lovely property!!

Business_and_leisure Partner

10/10

Exceptional

21 Aug 2024

Demarcus

I didn't like parking

Leisure Partner

8/10

Excellent

18 Aug 2024

Ilmi

the location is perfect staff very friendly and helpful, few little updates recommended for this hotel .

Business_and_leisure Partner

8/10

Excellent

09 Aug 2024

Tamecca

bathrooms need to be updated.

Self

10/10

Exceptional

30 Jun 2024

Sandra

Two thumbs up Great hotel and staff were 10/10

Business_and_leisure

10/10

Exceptional

29 May 2024

John

Always stay here as my go-to hotel.

Business Self

10/10

Exceptional

26 May 2024

Lisa

Great experience

Beautiful hotel setting and great amenities.

Friends_and_family Friends

10/10

Exceptional

25 May 2024

Katherine

Excellent

My top priority for staying at a hotel is cleanliness. The room was very clean. The front desk workers were very helpful and polite. My son goes to CNU so we travel to the area often. This is our first time at this hotel and we will definitely be back. We will be staying here again.

Partner

4/10

Poor

21 Apr 2024

Clarence

Rooms need updated for the price. Nothing special.

Leisure Partner

8/10

Excellent

18 Apr 2024

Chanel

Wasn’t disappointed

The bed was a little uncomfortable but it was fairly clean to wear I was comfortable laying my head. Booking was easy and staff was nice.

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

John

Shelby at guest services is remarkable and a fantastic representative of this facility. I've stayed here for years and more than ever this tax season; she made it feel like home like no other. Thank you!

Business Self

10/10

Exceptional

03 Apr 2024

John

Staff are always great.

Business Self