Name: Hilton Garden Inn Hampton Coliseum Central
Address: 1999 Power Plant Pkwy, Hampton, 23666, US

10/10

Exceptional

06 Jul 2026

Robin

Rooms were clean/staff was nice

2/10

Poor

05 Jul 2026

Alyssa

Between the hallway smelling like chlorine, the dirty towel left under the sink in the bathroom, the flickering bathroom light, broken dresser drawer, and someone’s leftovers still in the mini fridge, I was very glad that it was a short stay.

10/10

Exceptional

30 Jun 2026

Michelle y

Friendly staff and close to casino and the Hampton Coliseum, close to shopping and dining

Family

10/10

Exceptional

30 Jun 2026

Michael D.

Friendly staff and very clean and breakfast was great

Family

4/10

Poor

30 Jun 2026

deandra

Not clean

4/10

Poor

29 Jun 2026

sonya

Staff

Family

2/10

Poor

29 Jun 2026

Dexter

Pool was hot could not swim. Room was dirty. Water was off from 10 Pm till 5Am. No ice machine working.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Tanya

We actually had to leave and find another hotel, because we refused to stay after seeing a literal roach! This wasn’t the first issue, we went in initially and pulled back the covers of the queen comforter and it was soiled! The bed shirt was stained, and the tables were literally dirty. The lamp shades were visibly damaged, but the last straw was the roach. It left us scrambling to get a new hotel at 1am in the morning during Jazz Fest weekend.
Horrible hotel, but the hotel staff was understanding and tried their best to make it right.

Friends_and_family Friends

6/10

Pleasant

26 Jun 2026

Kelvin

Casino across the street

Partner

6/10

Pleasant

25 Jun 2026

Angela

Room, nice (no hand soap or bath towels)
Staff , very helpful
Breakfast, very good

Friends_and_family Family

4/10

Poor

23 Jun 2026

Martha

Upon check in the bathroom had not been cleaned. Asked the front desk staff THREE times to have it cleaned. They sent someone who only cleaned the toilet. The staff couldn't have cared less. Carpet in the room was filthy. Property is in serious need of refurbishment. Very disappointing as other Hiltons were much, much better. I'll think twice before I ever stay in a Hilton property again.

Partner

4/10

Poor

23 Jun 2026

Jonathan

The room was your normal room. However, when we arrived there was absolutely zero hand soap by the sink, about 1/8 of one roll of toilet paper and the ice container had sitting water at the bottom and mold growing. Completely disappointed.

Partner

4/10

Poor

22 Jun 2026

Alexandre

La chambre n’était ps propre
Il y avait seulement 1 oreiller avec une taie sur 5, ps de savon à main, …

6/10

Pleasant

22 Jun 2026

Benjamin

Not the best we will stay at a holiday inn next time

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

David

It was great everything was almost perfect , 2 things I did not like were the stains in the bed sheets and the fact that my toilet would not flush, aside from that, everything else was pretty good

Partner

10/10

Exceptional

15 Jun 2026

Mary

The staff was amazing and helpful, especially considering that I was there because of a storm that it came through and was not able to be in my own home the room was clean. The food was great. Everything was good. I loved my stay there.

Self

10/10

Exceptional

04 Jun 2026

Jeff

Nice, clean hotel. Easy check in and easy check out. Very good breakfast served every morning. Friendly staff. Very happy with my stay.

Self

4/10

Poor

30 May 2026

DONNA

There wasn't anyone at the front desk when I arrived. I had to wait about 5-10 minutes for someone to come check me in
No one bothered to provide additional info-about the restaurant, where the elevator was or how to access snacks. Water was cut off for a bit just at the time I was getting ready to go out. In the morning I couldn't take a shower-for some reason the water wouldn't turn on. When I checked out no questions about how was your stay, do you need anything. Again no comment about breakfast in the restaurant. All interactions seemed perfunctory.

Self

6/10

Pleasant

29 May 2026

Cindy

Don’t get in the room first floor by the pool and outside door a lot of noise all hours. Hotel did not have fresh towels available each day and I was only there two days. Remote to tv did not work walked to front desk they didn’t have batteries for it. So no tv. There were other loud noises but the hotel doesn’t have control over but walls must be thin.

10/10

Exceptional

29 May 2026

Emerson

Great stay!

Family_with_children

10/10

Exceptional

23 May 2026

Etta

Cleanliness of the rooms and friendly staff

Family

6/10

Pleasant

23 May 2026

Tasha

Clean room. Great Staff

Partner

6/10

Pleasant

19 May 2026

Alexis

The staff were excellent. The room was clean but showing signs of age. Also instead of shampoo, conditioner and body wash in the shower there were three shampoos. The hot tub didn’t work. The small pool was crowded with kids which isn’t really a complaint but more so an observation. The gym is small but got the job done however one of the treadmills didn’t work at all. When I paid in the app it said it included their breakfast but when I checked in they said it did not.

Friends

2/10

Poor

19 May 2026

Joy

Very disappointed in the condition of this place based on the price paid. Once you get past the lobby, the rooms were very outdated. The breakfast was as simple as what you would get complimentary anywhere else, for $15. We had a major snafu when we checked in and one of the beds had a coverlet and no sheets underneath. The mattress pad was stained as well. The front desk could not send housekeeping but offered to bring sheets for us to change ourselves. There was never an attempt to put sheets on the bed, even the next day.

Partner

6/10

Pleasant

19 May 2026

Yolanda

We were there less than 24 hours - a simple overnight stay. Overall the room could have been more impressive as far as cleanliness. It was a handicap room and carpet and bathroom floor tile could use a deep cleaning. Other than that the bedsheet and towels were sparkling white and the rest of the room was decent.

Partner

6/10

Pleasant

17 May 2026

Latisha

A lot of Russ in the bathroom, stains on the bed shirt , the chair in the room was really dirty ( need to shampoo it or just get another one. Big cockroach under the sink , no exhaust fan in the bathroom. Curtin had some stains on it . Not what I expected from the Hilton hotels!!!

Friends

10/10

Exceptional

16 May 2026

Teakah

Great

Family_with_children

8/10

Excellent

10 May 2026

Jenny

We was put in a handicap room and we were not handicap. We also took a shower and there was no shower gel .other then that it was a nice stay .

Partner

2/10

Poor

09 May 2026

Frankie

The property aesthetics were outdated and poorly maintained. The rooms and furniture were old, worn, and had an unpleasant odor. Additionally, the shower did not function properly. Overall, this was one of the worst experiences I’ve had at a Hilton in quite some time.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Caleb

Breakfast

Friends

8/10

Excellent

22 Apr 2026

torin

nice staff, good breakfast

Partner

10/10

Exceptional

22 Apr 2026

KeAra

Location as well as amenities. Staff was pleasant and hotel was up to my cleanliness standards. Will stay again anytime

Partner

4/10

Poor

20 Apr 2026

Tennile

room was fine, but they need some updating. tv was working for maybe 30 minutes then it stop. i went to front desk. the staff said maintenance was gone for the day so there wasn’t away to fix the tv. so i thought i would get handled the next day, nothing. i had to buy a tv for the room just to have some type of entertainment because they wifi wasnt working either. i had to use my hotspot. will i come back? probably not.

Partner

4/10

Poor

20 Apr 2026

Lukisha

There were items left in room and when I reported it the first time I was asked to remove them myself and set them outside the door. The second time I reported( next morning) it I was told housekeeper would be right up. The third time I reported (that afternoon after being out all day) the items were finally removed.

Family_with_children

10/10

Exceptional

12 Apr 2026

Ginger

Room was clean but did not have a trash can other then bathroom. The beds were not very comfortable, shower pressure not great. Hot tub in the pool room was broken. 2 different days we went to pool and there were no towels. For the hotel we honestly expected more. Staff was extremely kind and helpful.

Family_with_children

2/10

Poor

05 Apr 2026

Jason

This was the worst stay I’ve ever had at a Hilton property. There was an alcohol party at the pool and guests couldn’t even get inside to enjoy that amenity. There was a literal drunken brawl in the middle of the night in our hallway. It was so bad I had to worry about the safety of my daughter and myself. Didn’t get any sleep the rest of the night and checked out as early as possible.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Tauvares

Nice spot

10/10

Exceptional

24 Mar 2026

Sarretta

Quick check-in. Clean rooms, & Desk Sgent was kind and very helpful.

10/10

Exceptional

22 Mar 2026

Anthony

Everything for the most part was great. But the ironing board had no cover just a metal board.

Family_with_children

6/10

Pleasant

22 Mar 2026

Tina

The toilet did not always flush in Room 533. There was NO lotion in the bottle. The key did not work on the back door in the afternoon.

Family

4/10

Poor

22 Mar 2026

MayBritt

Hotel was very worn down, and cleanliness was definitely an issue. Staff was okay, but nothing special or over the top. They looked like they rather be somewhere else. Would definitely pick a different hotel next time

Family

10/10

Exceptional

21 Mar 2026

Lolita

Really had a great visit

Friends

6/10

Pleasant

14 Mar 2026

Nichole

The staff member I engaged with first was rude and did t care that I had called ahead and there was a note on my account. He never offerd the business working area or to sit in the lobby. I was not impressed initially and the hotel is very dated. Also paid for parking when it never stated anything about that when booking and there wasn’t a parking garage.

Self

6/10

Pleasant

08 Mar 2026

Norris

The room was ok. Breakfast ok,

Partner

10/10

Exceptional

07 Mar 2026

Gregory

Everything was perfect and roomy

Partner

10/10

Exceptional

01 Mar 2026

Shirley

Good staff clean hotel

Partner

10/10

Exceptional

23 Feb 2026

Faye

Room was spotless and bed was so comfortable quiet atmosphere my second stay and both times magnificent.

Self

2/10

Poor

23 Feb 2026

Jah

Didn't get to check in . Room was given away

6/10

Pleasant

22 Feb 2026

Regina

The carpet as well as the comforter had stains. Bathtub faucet was rusty.

Self

10/10

Exceptional

16 Feb 2026

Richard

Rooms were clean

6/10

Pleasant

13 Feb 2026

Quanishia

My room, especially the bathroom was not clean. There were stains in the bathroom wall and sink and the room was terribly dated. On a positive note, the woman at the front desk upon arrival was lovely! Very accommodating and helpful!

Business Self

6/10

Pleasant

13 Feb 2026

Mike

The room smelled like smoke but was clean

10/10

Exceptional

09 Feb 2026

Cassandra

The room was nice and comfortable. The front desk clerk was really helpful and polite.

Business_and_leisure Family

4/10

Poor

04 Feb 2026

James

Desk was not wiped off or clean sticky and kurig coffee maker was nasty

10/10

Exceptional

24 Jan 2026

Theresa

The front desk staff were very helpful with my room key issue. The maintenance staff was helpful with helping me get into my room and the pool area.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Nicola

Thank you to the young lady working the night shift on Jan 17th, who assigned me a new room after I realized that I was in an adjoining room and could hear every word my neighbors were saying. I was able to get a good night's rest.

Business Family

6/10

Pleasant

18 Jan 2026

Sharita

Before I left the morning of Saturday I asked to have my room cleaned just before 8am, no one passed the message to the housekeeping staff, the heat in room had to be put on 77-80 to work properly, breakfast was $15 and there was no shutter to take me to and from casino. I personally wouldn’t stay there again, will be using Marriott next time. I was irritated it was my birthday so it was awful never again, better luck next time I guess.

Partner

6/10

Pleasant

17 Jan 2026

alfonso

Ik

6/10

Pleasant

11 Jan 2026

James

The room had a tv that didnt work had to change rooms.

Business Self

8/10

Excellent

04 Jan 2026

Jeannie

We didn't do the breakfast there, we are retired and thought 15 dollars a person was a little much.

Partner

10/10

Exceptional

03 Jan 2026

Elise

Hotel staff were great! Room was decent. Overall the hotel could use a major upgrade.

Leisure Family

2/10

Poor

29 Dec 2025

Anyah

We only went to this location for the hot tub and it was down all weekend ruined the expierence.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Angela

Didn’t use either

Partner

8/10

Excellent

26 Dec 2025

Natosha

There was a fee for breakfast, which wasn't affordable for me.

Leisure Self

8/10

Excellent

22 Dec 2025

Ben

The staff was courteous and nice. One temporary problem with the room. The commode did not refill with water after flushing. Notified the front desk and someone from maintenance was sent to make the rep.

8/10

Excellent

22 Dec 2025

Valeisa

The hotel needs some major renovation to live up to Hilton reputation. Very dated but clean and very good service as expected

Partner

6/10

Pleasant

21 Dec 2025

Lula

My room was not that clean especially the bathroom walls definitely not sound proof could hear when someone flushed toilet doors slamming and customer service had to come to the room across from me 4 in the am because someone was was smoking in a non smoking room. MY experience there will be my last

Leisure Self

2/10

Poor

21 Dec 2025

Cassandra

The room was dusty, the table was sticky and smeared. The dresser drawer would'nt stay closed. And the room cleaner we approached for garbage bags was very very rude with a terrible attitude.

Business Partner

8/10

Excellent

19 Dec 2025

Freddy

Smooth stay

Business Self

2/10

Poor

14 Dec 2025

Ellen

I’m NOT a person to leave reviews but this was nothing short of UNREAL!!!!

We had to change rooms 4 times within a 24 hour period of timei went to Virginia for a funeral and I cud not believe what I had to deal with. The rooms: . Filthy. Crumbs all over tables. Food in frig. Trash in trash can. Hair in sink. Shower water coming out of walls. Toilet not working. Door knobs to bathroom non functional. Staff doesn’t take hotel business serious.

Hilton is getting a bad rap by allowing this facility to use its name. Unreal.

I spent so much time trying to deal with the mess I feel like I could not be present for my family the way I should have.

I reached out to hotels.com for resolution assistance. I paid for 2 nights and got refunded for one. They would not refund the one night we stayed and cancel the 2nd night. I cud not handle the unnecessary stress while trying to be supportive to Mr family.

Disheartening to say the least

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Marc

Friendly Staff very clean Hotel .

Business Partner

10/10

Exceptional

12 Dec 2025

Lisa

clean room and pricing

Partner

2/10

Poor

12 Dec 2025

Beyagi

Got there around 8pm and my room was still not ready and had to wait..after that wait we finally made it to the room and its still missing soap and you can see how rushed it was cleaned

Business

10/10

Exceptional

09 Dec 2025

Jakor

The

2/10

Poor

08 Dec 2025

Rose

The room felt more than neglected. The toilet was broken. Wouldn’t flush. Had to fix that. Mystery stains on bed. Water didn’t get hot. People were yelling and screaming across the hall all night. Called down to the desk multiple times and nothing was done. Woke up to our bed shaking because the room right next to us was having sex at 4am. The bathroom wasn’t clean at all.

2/10

Poor

08 Dec 2025

Minki

Check-in was terrible. Had to be shown three rooms. First one had the tv and bathroom lights on, so it was clearly not ready. In the second room there was a humming sound and the toilet’s water kept running. In the third room the fridge was dirty and a piece from the tub was not repaired. The walls are super thin, so you hear your neighbors while they are using the bathroom, also.

Would NOT recommend this hotel.

6/10

Pleasant

08 Dec 2025

Lana

Hot tub was not working. Shower was cold. Neither of the two treadmills were working. Staff didn't seem bothered when I questioned. It was more of - \"ya, sorry\"

2/10

Poor

08 Dec 2025

Mila

Hotel lobby/elevator area dirty. Hotel room dirty, floor not vacuumed and bathroom appears to be not sanitized or clean. No hot water.

Business Partner

8/10

Excellent

07 Dec 2025

Jamal

easy check in and check out

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Jason

Eggs and waffles

6/10

Pleasant

05 Dec 2025

Daysha

Wasn’t bad but definitely wasn’t good. Old, smelly furniture, sheets could’ve been cleaner, bathroom should’ve been cleaned better. I didn’t trust the pool enough to get in. It’s just a place to sleep

Family_with_children

10/10

Exceptional

01 Dec 2025

richard

Great staff clean rooms

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Ian

Staff was attentive. Requested sheets/pillows and cups of the coffee machine in the room delivered in a timely basis

Friends_and_family Friends

6/10

Pleasant

24 Nov 2025

Chanel

Room was clean but when we arrived and started to get ready for our event, we did not have a shower curtain in the bathroom. Overall a nice hotel and staff were friendly.

Leisure Family

10/10

Exceptional

22 Nov 2025

Chandra

This Hilton never disappoints!! I've stayed here a few times, and always go back.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Ernie

Everything was great

Partner

10/10

Exceptional

20 Nov 2025

Roxanne

Customer Service was wonderful! Enjoyed the location and the overall amenities at the hotel.

Business Partner

10/10

Exceptional

17 Nov 2025

Amy

Clean room, comfortable lobby, friendly staff

10/10

Exceptional

13 Nov 2025

Stuart

Clean room. Friendly staff. The bed was comfortable. The location of the hotel was ideal for what we needed to do in Hampton.
Without hesitation, I would stay here again when I next am in Hampton.

Partner

6/10

Pleasant

12 Nov 2025

KATARINA

It was ok if you are staying overnight to have somewhere to rest your head.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Faith

It was pleasant. Even with it being busy.

Partner

10/10

Exceptional

09 Nov 2025

Sylvia

Clean room. Excellent customer service

2/10

Poor

08 Nov 2025

Sheorn

For a Hilton I was really disappointed the furniture is outdated and dirty looking I didn’t even want to put my bags on the couches and they looked broke

Family

10/10

Exceptional

25 Oct 2025

Jordan

Everything was fine

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

David

Nice location - walking distance to the Hampton Coliseum

Leisure Self

8/10

Excellent

19 Oct 2025

Jeannie

The hotel was nice and clean. I would stay there again. I never stayed for breakfast. So, I can’t give a review on that. The outside is nicely landscaped. I also felt safe at the hotel. We checked in late, so we had to ring the bell to get in the lobby. I liked that the doors were locked. Safety is an important part of staying at a hotel.

Partner

6/10

Pleasant

19 Oct 2025

Sheri

It was ok. Shower was a bit dirty. Bedding was not very comfortable

Business Partner

10/10

Exceptional

17 Oct 2025

James

I had a very restful two nights that I stayed, really enjoying the stay