Hilton Garden Inn Hampton Coliseum Central

United States , Norfolk - VA
HAMPTON, 1999 Power Plant Pkwy
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100 reviews shown

2/10

Poor

05 Apr 2026

Jason

This was the worst stay I’ve ever had at a Hilton property. There was an alcohol party at the pool and guests couldn’t even get inside to enjoy that amenity. There was a literal drunken brawl in the middle of the night in our hallway. It was so bad I had to worry about the safety of my daughter and myself. Didn’t get any sleep the rest of the night and checked out as early as possible.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Tauvares

Nice spot

10/10

Exceptional

24 Mar 2026

Sarretta

Quick check-in. Clean rooms, & Desk Sgent was kind and very helpful.

10/10

Exceptional

22 Mar 2026

Anthony

Everything for the most part was great. But the ironing board had no cover just a metal board.

Family_with_children

6/10

Pleasant

22 Mar 2026

Tina

The toilet did not always flush in Room 533. There was NO lotion in the bottle. The key did not work on the back door in the afternoon.

Family

4/10

Poor

22 Mar 2026

MayBritt

Hotel was very worn down, and cleanliness was definitely an issue. Staff was okay, but nothing special or over the top. They looked like they rather be somewhere else. Would definitely pick a different hotel next time

Family

10/10

Exceptional

21 Mar 2026

Lolita

Really had a great visit

Friends

6/10

Pleasant

14 Mar 2026

Nichole

The staff member I engaged with first was rude and did t care that I had called ahead and there was a note on my account. He never offerd the business working area or to sit in the lobby. I was not impressed initially and the hotel is very dated. Also paid for parking when it never stated anything about that when booking and there wasn’t a parking garage.

Self

6/10

Pleasant

08 Mar 2026

Norris

The room was ok. Breakfast ok,

Partner

10/10

Exceptional

07 Mar 2026

Gregory

Everything was perfect and roomy

Partner

10/10

Exceptional

01 Mar 2026

Shirley

Good staff clean hotel

Partner

10/10

Exceptional

23 Feb 2026

Faye

Room was spotless and bed was so comfortable quiet atmosphere my second stay and both times magnificent.

Self

2/10

Poor

23 Feb 2026

Jah

Didn't get to check in . Room was given away

6/10

Pleasant

22 Feb 2026

Regina

The carpet as well as the comforter had stains. Bathtub faucet was rusty.

Self

10/10

Exceptional

16 Feb 2026

Richard

Rooms were clean

6/10

Pleasant

13 Feb 2026

Quanishia

My room, especially the bathroom was not clean. There were stains in the bathroom wall and sink and the room was terribly dated. On a positive note, the woman at the front desk upon arrival was lovely! Very accommodating and helpful!

Business Self

6/10

Pleasant

13 Feb 2026

Mike

The room smelled like smoke but was clean

10/10

Exceptional

09 Feb 2026

Cassandra

The room was nice and comfortable. The front desk clerk was really helpful and polite.

Business_and_leisure Family

4/10

Poor

04 Feb 2026

James

Desk was not wiped off or clean sticky and kurig coffee maker was nasty

10/10

Exceptional

24 Jan 2026

Theresa

The front desk staff were very helpful with my room key issue. The maintenance staff was helpful with helping me get into my room and the pool area.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Nicola

Thank you to the young lady working the night shift on Jan 17th, who assigned me a new room after I realized that I was in an adjoining room and could hear every word my neighbors were saying. I was able to get a good night's rest.

Business Family

6/10

Pleasant

18 Jan 2026

Sharita

Before I left the morning of Saturday I asked to have my room cleaned just before 8am, no one passed the message to the housekeeping staff, the heat in room had to be put on 77-80 to work properly, breakfast was $15 and there was no shutter to take me to and from casino. I personally wouldn’t stay there again, will be using Marriott next time. I was irritated it was my birthday so it was awful never again, better luck next time I guess.

Partner

6/10

Pleasant

11 Jan 2026

James

The room had a tv that didnt work had to change rooms.

Business Self

8/10

Excellent

04 Jan 2026

Jeannie

We didn't do the breakfast there, we are retired and thought 15 dollars a person was a little much.

Partner

10/10

Exceptional

03 Jan 2026

Elise

Hotel staff were great! Room was decent. Overall the hotel could use a major upgrade.

Leisure Family

2/10

Poor

29 Dec 2025

Anyah

We only went to this location for the hot tub and it was down all weekend ruined the expierence.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Angela

Didn’t use either

Partner

8/10

Excellent

26 Dec 2025

Natosha

There was a fee for breakfast, which wasn't affordable for me.

Leisure Self

8/10

Excellent

22 Dec 2025

Ben

The staff was courteous and nice. One temporary problem with the room. The commode did not refill with water after flushing. Notified the front desk and someone from maintenance was sent to make the rep.

8/10

Excellent

22 Dec 2025

Valeisa

The hotel needs some major renovation to live up to Hilton reputation. Very dated but clean and very good service as expected

Partner

6/10

Pleasant

21 Dec 2025

Lula

My room was not that clean especially the bathroom walls definitely not sound proof could hear when someone flushed toilet doors slamming and customer service had to come to the room across from me 4 in the am because someone was was smoking in a non smoking room. MY experience there will be my last

Leisure Self

2/10

Poor

21 Dec 2025

Cassandra

The room was dusty, the table was sticky and smeared. The dresser drawer would'nt stay closed. And the room cleaner we approached for garbage bags was very very rude with a terrible attitude.

Business Partner

8/10

Excellent

19 Dec 2025

Freddy

Smooth stay

Business Self

2/10

Poor

14 Dec 2025

Ellen

I’m NOT a person to leave reviews but this was nothing short of UNREAL!!!!

We had to change rooms 4 times within a 24 hour period of timei went to Virginia for a funeral and I cud not believe what I had to deal with. The rooms: . Filthy. Crumbs all over tables. Food in frig. Trash in trash can. Hair in sink. Shower water coming out of walls. Toilet not working. Door knobs to bathroom non functional. Staff doesn’t take hotel business serious.

Hilton is getting a bad rap by allowing this facility to use its name. Unreal.

I spent so much time trying to deal with the mess I feel like I could not be present for my family the way I should have.

I reached out to hotels.com for resolution assistance. I paid for 2 nights and got refunded for one. They would not refund the one night we stayed and cancel the 2nd night. I cud not handle the unnecessary stress while trying to be supportive to Mr family.

Disheartening to say the least

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Marc

Friendly Staff very clean Hotel .

Business Partner

10/10

Exceptional

12 Dec 2025

Lisa

clean room and pricing

Partner

2/10

Poor

12 Dec 2025

Beyagi

Got there around 8pm and my room was still not ready and had to wait..after that wait we finally made it to the room and its still missing soap and you can see how rushed it was cleaned

Business

10/10

Exceptional

09 Dec 2025

Jakor

The

2/10

Poor

08 Dec 2025

Rose

The room felt more than neglected. The toilet was broken. Wouldn’t flush. Had to fix that. Mystery stains on bed. Water didn’t get hot. People were yelling and screaming across the hall all night. Called down to the desk multiple times and nothing was done. Woke up to our bed shaking because the room right next to us was having sex at 4am. The bathroom wasn’t clean at all.

2/10

Poor

08 Dec 2025

Minki

Check-in was terrible. Had to be shown three rooms. First one had the tv and bathroom lights on, so it was clearly not ready. In the second room there was a humming sound and the toilet’s water kept running. In the third room the fridge was dirty and a piece from the tub was not repaired. The walls are super thin, so you hear your neighbors while they are using the bathroom, also.

Would NOT recommend this hotel.

6/10

Pleasant

08 Dec 2025

Lana

Hot tub was not working. Shower was cold. Neither of the two treadmills were working. Staff didn't seem bothered when I questioned. It was more of - \"ya, sorry\"

2/10

Poor

08 Dec 2025

Mila

Hotel lobby/elevator area dirty. Hotel room dirty, floor not vacuumed and bathroom appears to be not sanitized or clean. No hot water.

Business Partner

8/10

Excellent

07 Dec 2025

Jamal

easy check in and check out

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Jason

Eggs and waffles

6/10

Pleasant

05 Dec 2025

Daysha

Wasn’t bad but definitely wasn’t good. Old, smelly furniture, sheets could’ve been cleaner, bathroom should’ve been cleaned better. I didn’t trust the pool enough to get in. It’s just a place to sleep

Family_with_children

10/10

Exceptional

01 Dec 2025

richard

Great staff clean rooms

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Ian

Staff was attentive. Requested sheets/pillows and cups of the coffee machine in the room delivered in a timely basis

Friends_and_family Friends

6/10

Pleasant

24 Nov 2025

Chanel

Room was clean but when we arrived and started to get ready for our event, we did not have a shower curtain in the bathroom. Overall a nice hotel and staff were friendly.

Leisure Family

10/10

Exceptional

22 Nov 2025

Chandra

This Hilton never disappoints!! I've stayed here a few times, and always go back.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Ernie

Everything was great

Partner

10/10

Exceptional

20 Nov 2025

Roxanne

Customer Service was wonderful! Enjoyed the location and the overall amenities at the hotel.

Business Partner

10/10

Exceptional

17 Nov 2025

Amy

Clean room, comfortable lobby, friendly staff

10/10

Exceptional

13 Nov 2025

Stuart

Clean room. Friendly staff. The bed was comfortable. The location of the hotel was ideal for what we needed to do in Hampton.
Without hesitation, I would stay here again when I next am in Hampton.

Partner

6/10

Pleasant

12 Nov 2025

KATARINA

It was ok if you are staying overnight to have somewhere to rest your head.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Faith

It was pleasant. Even with it being busy.

Partner

10/10

Exceptional

09 Nov 2025

Sylvia

Clean room. Excellent customer service

2/10

Poor

08 Nov 2025

Sheorn

For a Hilton I was really disappointed the furniture is outdated and dirty looking I didn’t even want to put my bags on the couches and they looked broke

Family

10/10

Exceptional

25 Oct 2025

Jordan

Everything was fine

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

David

Nice location - walking distance to the Hampton Coliseum

Leisure Self

8/10

Excellent

19 Oct 2025

Jeannie

The hotel was nice and clean. I would stay there again. I never stayed for breakfast. So, I can’t give a review on that. The outside is nicely landscaped. I also felt safe at the hotel. We checked in late, so we had to ring the bell to get in the lobby. I liked that the doors were locked. Safety is an important part of staying at a hotel.

Partner

6/10

Pleasant

19 Oct 2025

Sheri

It was ok. Shower was a bit dirty. Bedding was not very comfortable

Business Partner

10/10

Exceptional

17 Oct 2025

James

I had a very restful two nights that I stayed, really enjoying the stay

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Rebecca

The manager Nicole was amazing. She really helped out with some scheduling issues that I had

Leisure Family

10/10

Exceptional

10 Oct 2025

Josh

Came for my birthday for the phish from
Vermont. Great stay!

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

LUCILLE

Good Home Away From Home

Dog friendly. No poo bags, brought my own.
People very kind. Breakfast was good. Room was very clean. Didnt shop. Loads of restaurants. Felt safe walking my dog.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Linetta

My stay was fine. But the coffe maker didn't work, no hand soap in the bathroom and it was hard to turn off the water in the shower

Business

4/10

Poor

05 Oct 2025

Treasura

Let me tell you staying here is not the experience you expect when you stay at a Hilton. Not a bad hotel but definitely not a Hilton. I booked two rooms here and to start off the deposits are 100.00 the lobby is renovated fairly newly. But when u get to the back, an absolute time capsule outdated carpet low ceilings, and small compact rooms. The window seals were water damaged along with the ceiling peeling. And when I tell you for the prices of these rooms absolutely nothing is complimentary. The bottle of water placed in you rooms are 3.00 a piece and breakfast is 15.00 per person. So yea thts my review of the property can't say I would ever return or recommend this hotel.

6/10

Pleasant

04 Oct 2025

Jennifer

We stayed here for an event at Hampton Coliseum. For the price we paid, 3 stars is kind of generous. Being close was really important to us, but don’t expect any kind of luxury for that price.

Leisure Family

6/10

Pleasant

29 Sep 2025

Marquita

Not what I’m used to…

Very friendly staff but the room was not as clean and I would like it. There was someone’s lashes on the bathroom counter and hair on the bathroom floor. Not sure if the tib was not cleaned properly or just stained but it wasn’t welcoming.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Leo

Great stay clean property. Great people at the desk.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Tracy

Personable front desk, esy check in and chexk out.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

Diane

The room was fine but the bathroom was not as clean as I thought it should be. Didn’t have any wash cloths. Tv not compatible for fire stick. Needs to be upgraded

Self

8/10

Excellent

22 Sep 2025

Michael

This property needs updating and upkeep. The staff is friendly, helpful, and appear hardworking, however based on the need for a cosmetic overall they are fighting an uphill battle.

Leisure Family

2/10

Poor

13 Sep 2025

james

Hotels.com took my money, it was non refundable which was fine. I booked for two nights and wasn’t able to make the first night. When I tried to check in on the second night the hotel had cancelled my reservation as a no show. Hotels.com didn’t pay them and wouldn’t refund my money. Terrible! Won’t be using hotels.com again, after more than 10 years.

If I pay hotels.com then they should pay the hotel instead of keeping my money

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Michael

Only complaint was the drooping shower curtain rod. It caused the curtain to droop towsrds the middlenof the rod and left each end of the curtain open. I did advise t h e s

2/10

Poor

06 Sep 2025

Meghan

I arrived and they did

10/10

Exceptional

05 Sep 2025

Kimberly

Nice!

10/10

Exceptional

02 Sep 2025

Michael

Great staff!

Leisure Family

6/10

Pleasant

26 Aug 2025

Damon

it was ok i wouldn't stay again

Business_and_leisure Self

4/10

Poor

24 Aug 2025

Catharine

The front desk staff was super nice. However, the room was damp, so damp that the carpet and furnishings felt wet to the touch.
The area is sketchy, meaning they lock the front door after 10pm and you have to be buzzed back in.
Just overall a gross feeling when staying here.

Leisure Family_with_children

2/10

Poor

18 Aug 2025

Adam

Booked in advance, prepaid was rudely told they were full and they didnt honor the reservation at all. Told me to leave. It was awful. Never would stay there, run!

2/10

Poor

18 Aug 2025

Tracy

Rooms need upgrading! Fire alarm went off at 7 am because of faulty system in a room! This is the 2nd time I’ve experienced this! Hotel gives Super 8 vibes, room had an awful smell, smelled like dirty carpet, nothing appealing about the room! Will never stay again!

Leisure

10/10

Exceptional

17 Aug 2025

Robin

Leak

The toilet was running, and the shower faucet was leaking. Not bad and I closed the bathroom door, so I did not hear it. I have to give myself a bad rating because I forgot to mention the leaks when I checked out.

Partner

6/10

Pleasant

17 Aug 2025

Paul

Older property and I was charged a parking fee for each room (two rooms) although there was only one Car. I complained to guest services and was told they would refund a parking fee. Still waiting on refund!

Leisure Family

6/10

Pleasant

12 Aug 2025

Olivia

We selected the hotel with the expectation of utilizing the pool and hot tub facilities. However, we were disappointed to find the hot tub was out of order and the pool had a gritty texture on the bottom, suggesting concrete deterioration. Despite this, the staff were friendly and accommodating.

Leisure Friends

4/10

Poor

06 Aug 2025

Nicklaus

While the renovation of the lobby area is nice, the rest of the premises have yet to be refurbished. The room furniture is old and scratched, and has tattered upholstery. The elevator and corridors are hot, with poor/no ventilation. Bathroom has no hand soap, which is unsanitary. There is not enough parking when arriving later in the evening. And lastly, the Wifi was not working the entire stay (Fri - Sun). Free Wifi is advertised, but was not provided.

Leisure Partner

2/10

Poor

04 Aug 2025

Danny

Horrible change you air filters

I arrive at the inn they charge me an additional $100.00 for the stay. I question them why was I being charged this I’m a 60 year old man what am I going to do to you inn? The hostess tells me it’s released after my stay and I check out. The next day I find out it’s actually three to five business days and the room smelled like it had never had the carpets cleaned I had to ask them was the property actually owned by Hilton or was it a private property. They told me it was in fact a Hilton owned property. Wow how the mighty has fallen. I’m actually going to start looking at Marriott cause I can’t pay almost 300.00 for a room and the place smells and I didn’t want the breakfast bar they can keep it.

Partner

10/10

Exceptional

27 Jul 2025

James

Convenient and price

Leisure Partner

6/10

Pleasant

25 Jul 2025

Charles

Yes what is that smell?

First off let me say the staff was gracious and hospitality was top tier. The room was beyond our expectations and very very cozy. However there was a smell coming from the carpet that was somewhat unbearable. Not sure if it was an oversight on the cleaning crew or what but I would suggest a deep clean of the carpet sooner than later. Other than that great experience! Thank you.

Partner

8/10

Excellent

22 Jul 2025

Sharol

Great property and great value.

Business_and_leisure Family

6/10

Pleasant

20 Jul 2025

Kandyce

Breakfast is a joke. $15 for a \"buffet\" that consists of only \"eggs\" potatoes and sausage or bacon. Basic fruit and cereal. Not even a pancake or waffle machine. Hotel was run down and in great need of a remodel. Only thing good was the location

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Yolanda

Great staff

The hotel staff made this stay super enjoyable. The ladies at the front desk were amazing and super attentive.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Gina

Everything was clean and the staff there is very friendly. The breakfast was delicious.

Leisure Friends

8/10

Excellent

15 Jul 2025

Kaosha

The hotel was great minus a little confusion regarding breakfast. I, along with several others, assumed that breakfast was free. There was a separate charge for that.

6/10

Pleasant

14 Jul 2025

Robin

The property is very dated and unkempt. No fans on bathroom resulting in rusted light fixtures. Pet friendly should not mean the rooms should smell like dogs. Carpets are not maintained well.

Leisure Pet

10/10

Exceptional

13 Jul 2025

Lia

Super clean. Wonderful pool and great food.

Leisure Family_with_children

4/10

Poor

13 Jul 2025

Verified traveler

Need Upgrades

Bed made a lot of noise beside door was not secured and was unlocked all night all day and anyone could easily access bathroom tub was not as clean the Wi-Fi never worked and did not have much help trying to get it to work

Partner

6/10

Pleasant

13 Jul 2025

Alfonzia U

Good service Great room

Business_and_leisure Self

6/10

Pleasant

11 Jul 2025

Jawwad

The property was okay at best . We went to check in a hour early and were told there were no rooms available and if we did check in early we would get a 75$ fee with no rooms being free. We came back an hour later as we were told and still no rooms were available , we had to wait in the lobby atleast 45 mins . We didn’t like at this hotel that breakfast wasn’t included

Leisure Partner

10/10

Exceptional

06 Jul 2025

Luiz

Cleaness and nice staff