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Quality Inn Hampton

Norfolk - VA · United States

2138 W. Mercury BlvdView location

5.8/10Review score941 Reviews
Cleanliness5.4/105.4
Service6.8/106.8
Comfort6.2/106.2
Condition5.2/105.2
Amenities5.0/105.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn Hampton

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. We include travel amenities you would expect when you are looking for great value from a hotel brand you can trust.

Start your day out right with free continental breakfast every morning. Free parking is available, and you can stay connected with our free high-speed WiFi throughout the hotel.

Attractions nearby include the Hampton Coliseum, Hampton Roads Convention Center, Hampton University, Virginia Air and Space Center, Buckroe Beach, Christopher Newport University, Langley Air Force Base, Boo Williams Sportsplex, Peninsula Town Center and the Newport News-Williamsburg International Airport. Rooms include hairdryers, microwaves, and refrigerators. Book today. Pets allowed 25.

00 USD per pet, per night. Max 35 lbs, 2 pets per room.

Read more about this hotelShow less

Located in Hampton, Quality Inn Hampton - Newport News is within a 5-minute drive of Hampton Roads Convention Center and Hampton Coliseum. This hotel is 2.9 mi (4.6 km) from Boo Williams Sportplex and 3.3 mi (5.3 km) from Huntington Park.

Make yourself at home in one of the 126 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Concierge
Laundry
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May to September.
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Parking height restrictions apply.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    21
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

Nearby attractions

Peninsula Town Center 1.6 km / 1 mi
Spa Botanica Hampton 2.2 km / 1.4 mi
Hampton Roads Convention Center 2.4 km / 1.5 mi
Hampton Coliseum 2.8 km / 1.7 mi
Sentara CarePlex Hospital 3.1 km / 1.9 mi
Boo Williams Sportplex 3.9 km / 2.4 mi
War Memorial Stadium 4.3 km / 2.6 mi
Virginia War Museum 5.3 km / 3.3 mi
Huntington Park 5.3 km / 3.3 mi
Huntington Park Tennis Center 5.6 km / 3.5 mi
Huntington Beach 5.7 km / 3.5 mi
Ridgway Bark Park 5.9 km / 3.6 mi
Skiffes Creek Redoubt 6.2 km / 3.8 mi
Hampton History Museum 6.3 km / 3.9 mi
Virginia Air and Space Center 6.4 km / 4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 129
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Lift accessExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

SC

Self Catering

This meal plan may be available depending on the selected room/rate.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Quality Inn Hampton

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Quality Inn Hampton

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    Quality Inn Hampton

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Quality Inn Hampton

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 28 m²DBL.NM
    DOUBLE NON SMOKINGPhoto unavailable2 photos

    Quality Inn Hampton

    DOUBLE NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Quality Inn Hampton

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM-2

    Photos are not available for this room type.

    Quality Inn Hampton

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 28 m²DBL.2D-NM
    DOUBLE TWO DOUBLE BEDS NON SMOKINGPhoto unavailable2 photos

    Quality Inn Hampton

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DOUBLE BED SMOKINGQUADRUPLE • DOUBLE BED SMOKINGQUA.DB-JK

    Photos are not available for this room type.

    Quality Inn Hampton

    QUADRUPLE DOUBLE BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DOUBLE BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 28 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable2 photos

    Quality Inn Hampton

    DOUBLE KING BED NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 28 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable2 photos

    Quality Inn Hampton

    DOUBLE TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Quality Inn Hampton

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 28 m²DBL.NM-1
    DOUBLE NON SMOKINGPhoto unavailable2 photos

    Quality Inn Hampton

    DOUBLE NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED SMOKINGDOUBLE • KING BED SMOKINGDBL.KG-JK

    Photos are not available for this room type.

    Quality Inn Hampton

    DOUBLE KING BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Quality Inn Hampton

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn Hampton

5.8
Review score
941 Reviews
Cleanliness
5.4 /10
Service
6.8 /10
Comfort
6.2 /10
Condition
5.2 /10
Amenities
5.0 /10
100 reviews shown
2/10
Poor
27 Apr 2026
Pamela
First room they gave bedding was dirty. Room dirty dusty and smell. Did give a different room and it went from a 0 to a 1. Looks like people live there. Wouldn't suggest this one.

It is close to things. Stores restaurant and fun things for the kids.
2/10
Poor
26 Apr 2026
Natalie
AVOID AT ALL COSTS. This review is specifically for those, like me, who are not familiar with the area so you know exactly what'd you're getting. This is not an affront to anyone less fortunate or in a lower socioeconomic bracket. It's is an observation and it was obvious that this \"hotel\" appeared and operated as it did because of is clientele. There's absolutely nothing updated, just painted over and masked. The room is straight out of the Bates motel, the bathroom wasn't clean, the exterior walls were dirty and looked like they hasldn't seen a power wash probably since it was built. The bed felt like cardboard and the towels were stained. I purchased a towel, showered in my slippers, and slept on top of my clothes. Yes, I hear the question, why did I stay??? I come from humble beginnings and not a stranger to \"roughing it\" It was a one night stay and that's about all I was willing to tolerate. I knew something was different when I walked of my room and observed individuals who appear to be living there or at least had been there for awhile. Also, another resident, I mean customer appeared to be under the influence and I don't mean intoxicated. Yet, a third \"customer\" was having a mental health moment. Again, I'm not trying to be disparaging, nor am I averse to the population, I work with them everyday. I just expect my hotel experience to be at a certain standard and less of a shelter experience. STAY AT YOUR OWN RISK.
Self
2/10
Poor
23 Apr 2026
Alex
The room was a non-smoking room but when I entered it smelled like smoke. I went to the front desk to ask for another room and was told there was no other rooms with two beds available but was given a bottle of air freshener to go spray in the room to see if it helped. The shower was somewhat clean but the chipped and flaking. I decided to give the room a little bit to try to help the smell so left to go across the road to eat.

Upon return the smell was the same and I went to the front desk to ask for a refund and that I was going to move to another hotel. I was then told i could switch to another room. I explained that when I tried this earlier there was not any other room options but now that I had complained more there are other options. The front desk clerk got the manager on the phone and originally was going to charge me the full 3 nights but after some discussion I only had to pay for the one night because I did not request a refund within 15 minutes of check-in. Overall it was worth me paying for one night stay not to have to stay there.
4/10
Poor
17 Apr 2026
Alysa
room looks nothing like the picture, it was a nasty room
Partner
4/10
Poor
15 Apr 2026
BRUCE
I've stayed at many Quality Inn Properties, but this one left a really bad taste in my mouth. My room looked like it had not been cleaned very well. Refrigerated didn't work, there was a used spoon in the freezer part of the refrigerator. I had a few items that should have been refrigerated but couldn't. There was all kinds of hair in the tub. My mattress would not stay stationary on the frame. I had what looked liked a dirty pillow case. Let's just say it was no longer white. Around 1 in the morning, someone started playing music with a loud thumping that went on for about 3 hours. I tried to record some of it. The water from the sink was super slow. The best part of that room was the TV. I was too tired to request another room after traveling for 6 hours on the road. I just slept until I couldn't anymore. I even missed their breakfast which I never miss a hotel breakfast. Even though it was probably just a simple continental breakfast. I was going to complain at checkout but there were 2 others that the clerk was attending to. Not 100% sure if I would stay there again. The rate was good for a quality Inn, hence the reason I stayed there. They say you get what you pay for. Well. I didn't pay for that and would surely like a refund.
Self
2/10
Poor
23 Mar 2026
Krystal
At
2/10
Poor
22 Mar 2026
Danielle
This place is a disaster. I was in my hotel room for less than an hour before finding another place to stay. Looked like someone had been laying on the bed the way the pillows were bunched. There was glitter on one of them. Stains on the sheets. Dirt and trash all over the chairs and floor. I used a wash cloth to get all the hair off the bathroom counter and on the floor all into one corner. Disgusting hotel.
Self
2/10
Poor
20 Mar 2026
Johnte
Nasty
Self
10/10
Exceptional
11 Mar 2026
Tonya
Everything was fine
Self
6/10
Pleasant
05 Mar 2026
Jennifer
SHEETS SEEMED DINGY. POORLY LIT STAIR WELLS. BROKEN LAMP IN ROOM.
Friends_and_family Family
2/10
Poor
01 Mar 2026
DJ
Room, Major damage, hole in the closet door and more. Dirty, dirty EVERYWHERE, It was so bad I didn't let my feet touch the floor, the bed sheets were clean but that was all, No outlets, 120 or usb, I would've rated the stay an eighth of a star but this interface will not let you.
Self
2/10
Poor
23 Feb 2026
Tiara
Rooms are disgusting! Looks nothing like photos online. The owner and whole family just sitting in the lobby when guests check in. There’s also a sign saying you can get a refund in first 15 min if you aren’t pleased, that’s a lie! I didn’t even take my bags in and was denied my refund. Trash!
2/10
Poor
23 Feb 2026
Joshua
The chairs were filthy, stains and crumbs. My daughter spotted a bed bug ( I have a photo) on top of the bedding, belly up. We left immediately, reported the conditions to front desk. An older gentleman, approached me and looked at the picture denied it was real. I said it’s still there go look. The property had dog pop at stair well, and trash and litter all in the parking lot. Definitely a drug/prostitution issue here.
Family_with_children
2/10
Poor
19 Feb 2026
David
Took half an hour to even find a staff member to check in, my room that i booked was not ready and had to be transferred. Replacement room did not have working lights and key card i was given did not even open up the main building to let me back in the lobby in 30c weather
Self
4/10
Poor
15 Feb 2026
Katherine
Room outdated stains on the bed covers. The tub was chipping. We was on the first floor by the stairs. Was SOO loud Could hear people coming down the stairs. Could hear the maids cart coming a mile away.

Staff was nice though
Leisure Partner
2/10
Poor
08 Feb 2026
SarahJayne
The room wasn't very clean and in the middle of the night there was a strange man who banged on our door about 20 times before he peaked into the window and walked away. Very unsettling.
Business_and_leisure Partner
10/10
Exceptional
01 Feb 2026
Dwayne
Room clean staff was great
Self
6/10
Pleasant
26 Jan 2026
Tynece
The cleanliness
Leisure Friends
8/10
Excellent
04 Jan 2026
Richard
Yes
Leisure Partner
2/10
Poor
25 Dec 2025
Robert
Switched rooms and there were the same problems.
Room was neglected.
Infested with gnats/ bugs.
bedding was filthy. Even after sveral requested, replacements were not provided upon return.
I wish I had paid with my credit card so i could have disputed my stay.
I will never go back.
Leisure Friends
2/10
Poor
22 Dec 2025
Zack
Nasty. No perks, felt like was
8/10
Excellent
26 Nov 2025
Christopher
All ok
4/10
Poor
23 Nov 2025
Carter
They did not put fresh sheets on the bed when we checked in. The prior guests sheets were still on the bed. I asked them to put down all new sheets and cases. They put down a new top sheet, but not new pillow cases or base sheet or blanket. The bathroom shower hadnt been cleaned in weeks. Never staying here again.
Leisure
10/10
Exceptional
22 Nov 2025
Paul
Clean
Friends_and_family Friends
10/10
Exceptional
22 Nov 2025
Paul
Very nice
Business
2/10
Poor
17 Nov 2025
Malona
The room we were given was accessible from the parking lot not a problem. The problem was there were multiple cars in the parking lot with people hamging out in them. The car parked directly in front of our room door had knives visable in it. Get in the room it smelled like someone had just left smoking weed. The blankehad burn holes all in it the Tv stand/dresser looked like it hadn't been cleaned dirt all under the glass that sat on the dresser. Spider webs in the corners spider crawling on closet door. Mirror in the bathroom broke. Burn marks on toilet seat. Shower walls and soap holder dirty like they hadnt been cleaned.Vent in bathroom moldy and broke. All out dirty and and very unsafe.
Friends_and_family Family
2/10
Poor
15 Nov 2025
Rhonda
No available equipment to transport luggage to your room. I was told you are to leave your luggage in the car then get room key and drive luggage to the room I explained I had taken a Uber. It only gets worse My husband pushes a walker they placed use in a smoke odor room on the other side away from the front lobby we couldn’t look at another room because it took a minute for elevator to move and it smelled like urine I asked if we could be put in another room on the first floor we were told later when asked about change later it was a different front desk employee he was unable to communicate he did not speak English kept telling me tomorrow there’s a lot more think you get the message what an experience
Business_and_leisure
2/10
Poor
15 Nov 2025
Evyan
Requested non-smoking rooms the room reeked of stale cigarettes smoke, the sheets on the bed had cigarette hole in them and not looking clean also the pillow where filthy yellow with stains on them with all this making it impossible to stay at this hotel
Family
10/10
Exceptional
15 Nov 2025
Dwayne
Staff is awesome
4/10
Poor
10 Nov 2025
Trevan
Bedding had stains, the bathtub was horribly stained by years of floor mat use(which was missing for some reason)
6/10
Pleasant
10 Nov 2025
Erica
The room was ok, not awful but not great. I booked an accessable room with walk in shower but once I arrived they stated they no longer had that room available so I had to get a room with a bath and shower combo, not great for someone with lower back issues. They did have complementary breakfast and I can say the apple juice is awesome. The only other issue I can say is at checkout they did not give me any type of receipt and that really worried me.
Leisure Partner
2/10
Poor
05 Nov 2025
Colunteya
Location of the hotel was great. I understand that this is an older building; however, the rooms should not reflect this, and they did. The room had lots of dust buddies and lint bugs. We had to go and purchase new linen because of the uncertainty and the uncleanliness of the room.
Friends_and_family Family
2/10
Poor
04 Nov 2025
Nosa
This place is absolutely terrible very dirty and poorly maintained. I went during Hampton University’s Homecoming, and it honestly felt like they treated guests this way on purpose because it was an HBCU event. They decided to treat their customers like filth during Homecoming weekend. I will never in my life stay in this godforsaken place again. They need new management and cleaners ASAP. Do yourself a favor and stay far away.
2/10
Poor
02 Nov 2025
Bruce
The staff did what they could, but the rooms were poorly maintained. They had obviously been painted recently but who every did the job was very good. The bath tubs were painted but the paint was peeling and the bed looked like it had been slept in and the covers just pulled back up without changing. I was shown three rooms to choose from and the time being late, I just took the best of the worst. I didn't stay the second night.
Business Self
8/10
Excellent
02 Nov 2025
Charmees
It was good
2/10
Poor
02 Nov 2025
Katrina
It was filthy!!
Leisure Family
2/10
Poor
26 Oct 2025
LaCandice
rooms were nasty & unsanitary bloos stains on sheets tub filfthy
Business
2/10
Poor
26 Oct 2025
Livaughn

Close and Renovate This Place—Horrible!

This place needs to close and undergo a complete renovation. Front desk folks were nice, but seemed confused and were hard to understand. No receipt at checkout; located right next to major road—LOUD!; neighbors (long-term?) sitting outside of door talking loud until after 11pm; dead roach (HUGE!) outside of room upon arrival, live roach visiting dead roach (later), then live roach squished nearby (still there after I left); filthy tub; no hot water and low water pressure in sink; no drain stoppers; bad odor; leftover dirty washcloth in shower and many hairs in tub and wall; dirty shower curtain; furniture badly worn; closet door peeling apart; walls in need of repair; some hotel hangers in closet and some from dry cleaners; no room cleaning. Just repugnant and unsanitary!
Self
2/10
Poor
26 Oct 2025
Arianna
Although the staff was nice the property was filthy. There were people hanging around out side and the room was disgusting. Stained bedding, dirt on the walls, and the shower was horrendous. I ended up calling a friend to stay.
10/10
Exceptional
16 Oct 2025
William
Very nice staff. Clean rooms.
Leisure
10/10
Exceptional
13 Oct 2025
Hassan
We could not locate the A/C thermostat. Parking was safe and free.
Friends_and_family Family
2/10
Poor
13 Oct 2025
Tarsheen
upon entry into my room, I noticed the it looked like the bathroom area had not been swept. There was hair and paper on the floor. The tub was disgustingly dirty. I had to go to the front desk to ask for another room or to have someone clean the tub. There was paper peeling away from the tub shower area on the wall. There must’ve been a plumbing issue. The sink was stopped up. The tub was stopped up. You couldn’t take a shower without water backing up on your feet from somebody else I went to management they were supposed to send a maintenance. The maintenance person never arrived not good. I’m not sure what happened but this visit was terrible.
4/10
Poor
12 Oct 2025
Rachel
The bathroom door fell off the hinges. There was a big bug (dead) behind that same broken door.
Friends
10/10
Exceptional
10 Oct 2025
Dwayne
Close to shopping areas
Business Self
8/10
Excellent
05 Oct 2025
Ronald
It was ok
2/10
Poor
05 Oct 2025
Stanley
This place is to be avoided. Terrible smell, filthy room, broken appliances in room, just a total disaster. Random stains on the wall, filth in the corners of the bathroom, shower was gross.I travel a lot and I'm usually looking to save a few bucks with cheap accommodations, but this is seriously one of the worst rooms that I've stay d in in many years of this sort of travel.
Leisure Friends
2/10
Poor
02 Oct 2025
Brett

Don’t

This place is very dirty. You can do better.
Friends_and_family Friends
10/10
Exceptional
28 Sep 2025
Gregory
Staff was great, Comfortable bed,
Friends_and_family Friends
4/10
Poor
28 Sep 2025
LaKeshia
The rooms need new carpet and new bathrooms. The carpet smell is horrible.
Business Partner
2/10
Poor
27 Sep 2025
Danyelle
This is equivalent to a motel. I refused to stay.
Leisure Partner
6/10
Pleasant
26 Sep 2025
Thomas
Was on a fishing trip. Was there just to sleep and shower
Friends_and_family Family
2/10
Poor
24 Sep 2025
rich
reserved a non smoking room.. both beds had cigarette burns in linens.. pillow cases were dirty. ash on floor.. went and told front desk and theu said they would be upnin 10 min.. i was there 4 nights and still waiting when i checked out.. hoise keeping was nowhere to be seen.. 4 nights and not one bed change or room refresh!!! i paid ritz Carlton money and got a crack motel!!!
Business_and_leisure Self
8/10
Excellent
23 Sep 2025
John
The staff was very friendly and helpful.
2/10
Poor
23 Sep 2025
Amanda

Truly horrific, disgusting, unfit for humans

This room was horrific. We had to go buy our own blankets and pillows to sleep on because the bedding was so disgusting. There was nicotine dripping off the walls. There was dirty toilet paper on the bathroom floor, pubic hair on the nightstand, the toilet was clogged, and it wreaked of cigarette smoke. We didn’t even take our luggage in or take our shoes off. I changed clothes in the car and we only slept in the room for 4 hours. We ended up leaving and going to another hotel for the rest of our trip. The only reason we didn’t leave sooner is because all the hotels in the area were completely full. The hotel staff told us we were “lucky” to have this room and they could have been charging us $1200 for it instead of the $300 we paid. The Health Department should shut this place down.
Partner
10/10
Exceptional
23 Sep 2025
Spencer
Great stay! Rocky was very hospitable, I would recommend this place to everyone I know!
Leisure Friends
2/10
Poor
21 Sep 2025
Carroll
The hotel is very old and needs tp be upgraded. I would not take my wife or kids there. Breakfast consisted of milk, kid cereal, white bread and bananas -only. No protein meat products, or condements were available. Parking lot need to be cleaned daily.
I stayed there beacuse I had to be close to another hotel that was hosting the conference I was attending.
Business Self
8/10
Excellent
19 Sep 2025
Rudy
The refrigerator didnt work. No ashtray in smoking room. No cups provided for in room coffie maker. Someone was being verbally and physically abused for hours next door
Leisure Family_with_children
2/10
Poor
19 Sep 2025
Andy

1 Star

The Pictures of the lobby is accurate, but the room photos do not match the room I stayed in. I had one jankey lamp, and I am positive I heard gunshots.
Business
6/10
Pleasant
16 Sep 2025
Keilia
The bathrooms are not that clean and tub needs replacing.
Business Partner
2/10
Poor
10 Sep 2025
Jayla
OVERALL EVERYTHING WAS AMAZING. HOWEVER FROM THE TIME I CHECKED IN UNTIL 2AM THERE WAS A MAN OUTSIDE YELLING. COPS GOT CALLED & HE STILL WOULDNT HUSH THAT CRUSTY LITTLE MOUTH OF HIS. I SHOULD HAVE ASKED TO BE PLACED ON THE OTHER SIDE..
Leisure Self
10/10
Exceptional
09 Sep 2025
Jennifer
Had plenty of places to eat, close to interstate, only 30 minutes to cruise port.
Room was very run down. Shower curtain was awful. Needs painted and cleaned really good. People running and talking loudly all night.
Leisure Partner
2/10
Poor
05 Sep 2025
Verified traveler

just nasty!!!

THIS PROPERTY NEEDS TO BE TAKEN OFF HOTELS.COM. It was dead roaches all around, and it was just nasty. The rooms were filthy and reeked of smoke in the non-smoking rooms. The carpet was nasty along with the bathroom.
Friends_and_family Family
10/10
Exceptional
04 Sep 2025
Nang tuan dat
Good
2/10
Poor
31 Aug 2025
Taina
Rooms very dirty and smelly
Leisure Family
4/10
Poor
31 Aug 2025
joshua
Not clean
8/10
Excellent
30 Aug 2025
Dominique
It was good stay just the bathtub had stuff peeling from it
Business_and_leisure Self
10/10
Exceptional
29 Aug 2025
sherell
Awesome people
Friends_and_family Family
10/10
Exceptional
28 Aug 2025
Ayanna
Everything was great
Business_and_leisure Self
4/10
Poor
24 Aug 2025
Shawn
Pool was closed having a pool is the only thing that justifies their price
Leisure Partner
4/10
Poor
20 Aug 2025
Danielle
Needs remodeling badly.
2/10
Poor
17 Aug 2025
Tamara
The only thing I did like was it was convenient to everything you need. Other than that, the property is dirty outside and inside. We had 2 rooms with children in them. The smoke detectors were hanging or missing in each room, the tubs were so filthy we went buy cleaners and disinfectant spray before using them. One of the rooms looked like the pullow case had already been slept on. One room had a desk with no chair and the refrigerator was not in the place for the refrigerator and was not working but was still leaking water. Addicts do live here and hangout around the hotel as well. One night when coming in from church, there were police all arpund the hotel searching for someone. The next morning as we were packing up to leave, you could see a possible homeless addict trying to surveillance cars to get into them as people are packing to leave. The workers never came around to our rooms to see if we needed anything and we had to search for them to get towels and washcloths for a 3 night stay. Everything was just filthy about the place. I would not recommend to anyone, especially if traveling with children.
Business_and_leisure Family_with_children
10/10
Exceptional
17 Aug 2025
Ayanna
Amazing management
4/10
Poor
16 Aug 2025
Shaun
A lot of activity in this property. Drugs, the place is absolutely filthy. Carts everywhere, people hanging outside at night, elevator not working, strong cigarette smells even in non smoking rooms, even saw people hunching in the corner of the parking lot outside of their car. It’s crazy. Never again
Leisure Self
2/10
Poor
13 Aug 2025
Tanairis
Booked through Expedia and requested a non-smoking room, but was still put in a smoking room with a strong odor and cigarette burns everywhere. Room looked surface-cleaned but was filthy—grime, stains, dirty trash bags, and an old, stained shower curtain. Sheets and towels had marks, and the bathroom was in terrible condition. Staff were unprofessional, charged more than quoted for early check-in, and to top it off, someone banged on the door yelling “PEST CONTROL!” just an hour after I arrived. Checked out immediately. Unacceptable that Expedia would recommend this place.
Leisure Family
8/10
Excellent
11 Aug 2025
Nicholas
Bed was comfortable and table with 2 chairs is a very nice bonus.... otherwise, average in every way. Cig burn holes on bed sheets do not make good first impression, but my lower rating comes from dust and pub hairs in the bathroom floor corners, which show a lack of seriousness toward cleaning. Good for a stay with naughty girlfriend, but maybe not the whole family
Leisure Partner
2/10
Poor
10 Aug 2025
Sean
Everything was trash don’t stay here I promise you the reviews are real
Leisure Family
2/10
Poor
10 Aug 2025
Tracey

Dirty disgusting hotel

The first room the toilet was broken and bug in the shower. The second room stunk of Indian food and incense. Bed spread and sheets were stained. Towels were dingy and stained. Carpeting was gross. There was a 2 inch gap at bottom of the door which leads to the outside. Anything could have crawled under the door. Place was disgusting! We were in town to bury our son. Having to deal with all these issues was awful.
Partner
2/10
Poor
10 Aug 2025
Javon
Very outdated needs to be destroyed and remodeled
Leisure Family
4/10
Poor
10 Aug 2025
Mark
Dirty & noisy
Partner
2/10
Poor
08 Aug 2025
Ann Marie
This property doesn’t offer house cleaning even if u booed for a week they’ll only clean after u checkout
AC wasn’t working and dirty
Y'all need to renovate the whole building
Business
2/10
Poor
06 Aug 2025
Tony

Stay away!

Please don’t ever book here. Definition of a flea bag. Disgusting room. Someone was murdered in parking lot a few days before my arrival.
Self
10/10
Exceptional
05 Aug 2025
Gregory
Its a nice property and the staff is very friendly
Business Self
2/10
Poor
03 Aug 2025
Verdell
It was not a place I would stay. I booked it by mistake.
Leisure Family
4/10
Poor
03 Aug 2025
Michael
Pool was not open during scheduled hours. No fridge in room and when called about it, none was provided.
Leisure Family_with_children
10/10
Exceptional
03 Aug 2025
Tabatha M
Coffee maker not so nice and refrigerator small
Leisure
10/10
Exceptional
31 Jul 2025
Taj
Polite staff and nice and clean room
Leisure Partner
10/10
Exceptional
29 Jul 2025
Joni
I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS HOTEL AND THE STAFF!! TO TOP BOTTOM, TO NOTCH SERVICE AND PROFESSIONAL from the moment we walked in the door!!
My (now) husband and i came to Hampton to be married. This was our 1st do getting into town, staff was so accommodating and went above and beyond to make out stay INCREDIBLY SPECIAL!! Beyond that, the ruin was very very clean, bed was comfortable, breakfast enjoyable, *i love the little pancake maker!!
The oil was great, just an incredible experience overall!! Ive stayed in MANY MANY HOTELS, NONE of which compare to the amazing senile and staff we received at Quality Inn Hanpton. Thank you Mr Alexander (i believe that is correct) we will be been OFTEN!! THIS IS OUR NEW FAVORITE PLACE ! ❤️
Leisure
2/10
Poor
28 Jul 2025
Caridad
Sheets had stains and rooms smell terrible
Leisure
4/10
Poor
20 Jul 2025
Verified traveler

Never trust a photo

Linens were stained, lamp was rusty, sink was pitted, outside was dirty, room with ice machine smelled of urine
Friends_and_family Friends
4/10
Poor
13 Jul 2025
Georgia
The room was awful the bed was awful nothing like the pictures bathtub had stains in it
2/10
Poor
07 Jul 2025
Latoya
The rooms smell very bad
2/10
Poor
07 Jul 2025
Linwood
The bathroom was terrible need new tub sink was stopped up check in people was cool though
Leisure
2/10
Poor
07 Jul 2025
Dana

Terrible experience

This room is absolutely nasty, dirty and unkept. There are stains everywhere, on the sheets, towels, walls, floor…the tv does not work. I called the front desk and was told someone would address my concerns in 5 minutes. That was an hour and a half ago. This is a terrible experience
Friends_and_family Family
8/10
Excellent
03 Jul 2025
Ashford

Ok I guess

TV didn’t work. I had no rags and towels in my bathroom and bathroom wasn’t clean. I had to clean it myself.
Business
10/10
Exceptional
02 Jul 2025
Kavel
The only problem I had was the guy that came to knock on are door was doing a lot then pervious times but I can tell he was new
2/10
Poor
01 Jul 2025
Dennis
It was disgusting. There were hairs in the bathroom sink. There were hairs in the tub. There were bugs crawling on the floor in the bathroom. There were stains on the chairs by the desk. There were holes in the sheets and the room smelled like marijuana. I had to leave and find another hotel.I could not stay there.
Business Self
2/10
Poor
29 Jun 2025
Benita

Who gave them reviews... Who did y'all pay

I'm not sure who wrote these reviews but y'all lied this hotel is trash found the bed bug.... Room was dirty with blunts trash and ect.... One of the staff took the bed bug off the bed and put it in tissue and throw it over the balcony... So we took it to the front desk to show them it was a bed bug and they had a 17 Year old handle the problem the 17 Year was nice gave us a nother room but couldn't do much.... So Sunday we talked to the hotel manager and this man didn't even want to discount the room he wanted to give a free night.... Sir no thank you we will not be staying again... And I guess y'all blocked pictures...
Friends_and_family Family
2/10
Poor
29 Jun 2025
Benita
Bed bugs and room wasn’t clean at all
Business
2/10
Poor
29 Jun 2025
Julia
$188/night and NO HOT WATER. Pubic hair all over the shower, and the shower was freezing cold.
2/10
Poor
29 Jun 2025
Shanay

Horrible and bug friendly

The hotel is not well taken care of. The first room they offered me was completely dirty (I took pictures) the bed was full of stains. The bathroom was dirty as well and the room had a horrible smell. The second room was a little better my husband and I had to go to the store and get cleaning supplies and scrub the tub, floor and spray disinfectant on the rug. There were several bugs (spiders and cockroaches) in the room. Again had to go get bug spray and spray the room. I would never recommend this place to anyone!!!! Only stayed because it was an event in town and every other hotel was booked solid.
Friends_and_family Friends

Location & surroundings

Quality Inn Hampton
2138 W. Mercury Blvd, Hampton, United States

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Quality Inn Hampton

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