Name: Extended Stay America Suites Newport News Yorktown
Address: 200 Cybernetics Way, Yorktown, 23693, US

4/10

Poor

25 Jul 2026

Irene

Room was dirty giant water bug in the bathroom. Sofa bed and cushions were filthy and unusable. Not enough blankets no sheets for the sofa bed. Room was big with full kitchen but no dishes, dish soap pans, cups or plates. If planning to use bring everything needed.

4/10

Poor

18 Jul 2026

Michelle

Supplies were low, and I was given a dirty plate. Had to change rooms, and it smelled musty. Bathroom was clean but doors and furniture was damaged. Only good thing is the location and outside.

Friends_and_family Family

2/10

Poor

14 Jul 2026

Brian

Exterior was OK and the staff was great. The moment we walked in, it was filthy and not maintained in any way. The room was literally the dirtiest and most disgusting hotel room I have ever seen. I cannot even describe how bad. The floors were horrendous, bathroom was in disrepair, sheets and mattresses looked like a crime scene and the appliances were duct taped together. There’s more, but if you’re reading this you get it.

Friends

2/10

Poor

08 Jul 2026

ryan

Checked in to find out they had none of the dishes advertised. They were \"all out\" so no way to actually use the kitchen without pots/pans, plates/bowls, cups. I got 2 spoons. I was also told no coffee makers left. I went to the room to find bugs on the bed, food in the fridge, and debris all over the floors and bathroom. I told the front desk staff and requested it either be cleaned or move to another room. I was told they had no staff to clean and no other rooms. I was told I'd get a refund from the manager in 4 days when she came back, but no such call or refund came and my calls were not returned. I had to go through Orbitz for a refund (which was granted). Other things to note, the building smells of smoke and mold/mildew, paint is peeling everywhere, floors are stained and damp. I don't like to be too picky, but this was disgusting.

Self

10/10

Exceptional

07 Jul 2026

Candice

Excellent experience from check in to check out. Room was clean. Staff was friendly and helpful.

Family_with_children

4/10

Poor

06 Jul 2026

Dishon

5 words Dirty , and another 7 roaches

Self

2/10

Poor

05 Jul 2026

Michael

Room wasnt cleaned and roaches were present. Property wont pick up the phone for hotels.com to refund money. Avoid at all costs

Partner

2/10

Poor

03 Jul 2026

Carl

They had no blankets or sheets for the sofa bed not enough towels for everyone to bathe with I don’t recommend this place at all

Family_with_children

2/10

Poor

02 Jul 2026

Ernest

this property was so dirty that my cat who I paid for went under the bed and got dirty from being under the bed underneath that bed was filthy. I’ve never seen so much dirt collected in a hotel room ever so I would never book this hotel again and I’m advising other people never to book this hotel.

Pet

2/10

Poor

29 Jun 2026

Griffin

This was by far the most disgusting hotel I have ever stayed in. Floor was dirty, filled with bugs, lint, and dust. The entire area wreaked of weed. The bed couldn't have been more uncomfortable if it tried. The walls had marks/holes in them, it wasn't even decently painted. I was required to checkout early because I could not stand one more second of being in that room.

Self

2/10

Poor

29 Jun 2026

Marvin

NOT A GOOD EXPERIENCE AT ALL

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Tisha

Good

4/10

Poor

24 Jun 2026

Victor

The people here are nice, but don't expect 5 star service, its just not that kind of place. Room was constantly damp and dank, the bathroom was rough (loud fan that was clearly broken, there was leaking water in multiple places), trash bags in the hallways leaning up against vents? Bugs in random places. I really don't like leaving bad reviews but this was not a place I'd return to without a lot of work being done to it, but I won't hold my breath.

Self

2/10

Poor

24 Jun 2026

Regina

They have roaches bad

Partner

6/10

Pleasant

21 Jun 2026

Charles

Interesting property. Split into 2 buildings with 3 floors each. Rooms were small. Breakfast was Grab & go style.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Carolyn

The stay was good.Customer service was great.Need more breakfast that would have been great.Rooms clean.

Partner

2/10

Poor

18 Jun 2026

Mirta

Checked in and checked out the same day. Worst hotel ever and will never book there again. Even the employees called it a ghetto hotel. The manager was never available and we had to go back the following day three times to make sure we received our refund. The room was awful and falling apart plus they had no necessities for an extended stay. The hallway also smelled terrible and we did not feel safe staying at this hotel.

Partner

2/10

Poor

15 Jun 2026

Kim

We did not stay. After getting there, our room was not ready, but we were about an hour early so we understand. The problem was there were lots of smokers and people outside who were loud and having a bit of a party. The guest were a little sketchy to us. We did not feel comfortable, staying and left to find other accommodations.

Family

2/10

Poor

15 Jun 2026

Isaac

Was very disappointed with the room. Had a nasty stench every time I walked in! The fold out sofa was disgusting and probably got bit by a bug that’s created the bite on the back of my neck ! The breakfast was nothing special! A continental breakfast I believe! The only thing great was the staff. The Staff would be a 5 Star and the room a 1.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

james

I recently completed a two-day stay at this location, leaving with a mix of experiences.

The Positives
Outstanding Staff: The service here is excellent. The staff was incredibly helpful and attentive, assisting with accommodations right down to providing extra blankets. I have nothing but good things to say about them.

Room 325 Suite: This was a very nice suite featuring two rooms, a kitchen, a shared bathroom, and a sitting area. It showed the typical wear and tear expected of an extended-stay facility, but the layout was great.

Ample Parking: We were happy to find plenty of available parking during our stay.

Areas for Improvement
Pervasive Odors: There was a persistent odor of marijuana near the buildings. As I am allergic to the plant and its smoke, this caused moderate to severe physiological symptoms.

Grounds Maintenance: Despite seeing the ground crews working hard each day, the grounds remained littered with metal bottle tops, empty vape canisters, and alcohol bottles. Furthermore, several parking lot vehicles appeared abandoned, with flat tires, broken windows, and expired registrations.

Room 125 Issues: This room was missing an entire kitchen drawer, and we found half-eaten ice cream left in the freezer.

Plumbing Deficiencies: In Room 325, the shower's hot water temperature and water pressure left a lot to be desired.

While the staff is wonderful, the property requires better oversight regarding cleanliness and maintenance.

Friends_and_family Family

2/10

Poor

13 Jun 2026

Teisha

The fact I made it to the hotel before 10pm only to be told after I paid for the reservation that they were sold out. The front desk agent was outside lobby smoking weed with people who were out there braiding hair. She was so high she couldn’t focus. Then put me in the system as a no show. I was so livid. I had to go to another hotel in the middle of the night. That hotel is awful and the manager should be checking the property regularly at night!

Family

8/10

Excellent

12 Jun 2026

Isaac

The price was outstanding for the 2 room suite package

Friends_and_family Family

4/10

Poor

25 May 2026

William

It felt like a halfway house. Drunken guests at 2am yelling. One guest had an ankle monitor. It was a different kind of stay.

Family

4/10

Poor

19 May 2026

Alan

Check in clerk was very nice. The property is dated and a little rough.

Pet

4/10

Poor

11 May 2026

Brittnie

No breakfast as advertised online.The same people hang out, grill, drink and are extremely loud outside almost every night. I saw more roaches then I needed to. Had to switch rooms because first one smelled and had a bad leak. I'll stop there. Just not a good experience for me and my daughter who is only 3.

2/10

Poor

08 May 2026

victoria

This place is absolutely terrible! Roaches, ticks, and bugs were all over my bed. I have a service dog for PTSD, and they kicked us out because of it. They watched me load my belongings into a basket after basket, and the front desk just sat there smoking cigarettes and laughing as I placed my things on the concrete next to my truck. I can’t even begin to describe what I just went through. I don’t have enough space to write it all down, but I pray that their own family members or children never encounter someone like them or have to endure what I just did.

Pet

2/10

Poor

23 Apr 2026

Elaina

I informed them several times that I was exposed to cockroaches. I was promised a refund but haven’t received it. I’ll not be staying here again

Self

2/10

Poor

13 Apr 2026

Patricia renee

when you turn on the light in the bathroom, the noise is so loud and high-pitched that you cannot use the light. You also cannot stay in the bathroom long enough to take a shower because of the insanely loud noise coming from the light. I have photos that I’m happy to post of baby cockroaches in the kitchen area of the room. And finally, the entire floor that I was on reeked of marijuana into my room. The noise went on until four in the morning with music and people in the hallways, laughing and carrying on. The front desk did not answer their phone one time nor respond to my message in regards to the room. I have asked for a refund and was hung up on. That hotel is not safe. I sent repeated messages.

Self

10/10

Exceptional

09 Apr 2026

Lagene

Awesome

Self

10/10

Exceptional

06 Apr 2026

Tracey

Good easy check in. Clean room

Partner

10/10

Exceptional

02 Apr 2026

Lucero

👍

Family

10/10

Exceptional

02 Apr 2026

Lucero

👍

Family_with_children

10/10

Exceptional

17 Mar 2026

Tony

It w

Self

4/10

Poor

05 Mar 2026

Tracelyn

This property is very out dated. It is need of upgrades. But if you a looking for a cheap stay and convenience then perhaps this can work. Please note that the breakfast is not worth mentioning. It's a pack of outmeal and teabags. Not even bagels, donuts or anything like that. A few pieces of fruit. There was some muffins but when I tried eating it was so stale and dry I almost choked.

Family_with_children

2/10

Poor

17 Feb 2026

Viola

The toilet didn't work in the room and we were transferred to another room that was infested with roaches.

2/10

Poor

05 Feb 2026

Errion

It was the most unsanitary and filthy environment. Cabinets, toilets and stove were dirty. You had to pay for WiFi and only one tv would work at a time. The signal kept getting lost. There were 4 of us and only two sets of towels. The entire hotel smelled like weed and perfume. The luggage cart was broken and cut my hand as I was put the metal pipes back together. The “breakfast” had granola bars and hot cocoa packets. I would never stay there again. I am a business owner and cannot believe you are still in business. I travel quite a bit and I have never been in a more disgusting hotel.

Business_and_leisure Family

2/10

Poor

28 Dec 2025

Kathryn

Had multiple roaches and had to wear masks bc of how bad it smelled.

2/10

Poor

19 Dec 2025

Kareem

Room was dirty. Bedding wasn’t clean. Dead roach on wall. Sink clogged with food. Walls were disgusting.

Friends_and_family Friends

2/10

Poor

02 Dec 2025

Arden

I had to change rooms because the room has roaches

Business Self

2/10

Poor

29 Nov 2025

Reilley

ROACHES EVERYWHERE!! And Expedia has tried to contact them multiple times to get my refund and they aren’t answering. The lady at the desk said they would give a refund but no they are avoiding answering their phone. Do not stay here.

Leisure Family_with_children

2/10

Poor

25 Nov 2025

Margeaux

The front desk person Ashley was nice however that was the only good part. The hallway and room smelled of urine and they had the air conditioner running full blast. The sink was stopped up with old water sitting in it. The toilet was running non stop.Then when I asked for a refund Ashley stated only a manager could do the refund and she was not on the property and would not be back until the morning. I have stayed in extended stays before and this one by far was the worst of all.

Leisure Family

2/10

Poor

23 Nov 2025

Ssmoan

It was multiple roaches crawling in the room

Business_and_leisure Family_with_children

2/10

Poor

16 Nov 2025

Reginald

Walked in bldg B, smelled like trash and smoke. Carpet was filthy everywhere. Walls were dirty. Walk in my \"non-smoking\" room, smelled a stronger stench of smoke. Turned the light on in the bathroom, four tiny baby roaches on the floor went running for cover. I was too tired to go back to the office to undo everything and find another place so I hung my duffle bag on a hanger in the closet so it wouldn't touch anything a roach could crawl on. I slept on top of the bed instead of taking a chance on pulling back the cover and having something jump on my hand. It's very obvious I would never stay here again.

Self

4/10

Poor

16 Nov 2025

Scott

Do not stay at this location. Roaches in the rooms . Horrible place .

2/10

Poor

16 Nov 2025

Nathan

Upon check in, the staff told me that they didn’t have any clean rooms but then miraculously found 1 clean room left. Clean is a generous word.

2/10

Poor

16 Nov 2025

Joi

Room has roaches

4/10

Poor

14 Nov 2025

Tisheba

The carpet was wet under the window. Roaches were seen in the bathroom and kitchen. Very disturbing and disgusting.

Partner

2/10

Poor

12 Nov 2025

Kevin

Bathroom towels were not clean. Fire alarm went off in the morning. People making noise in the common area until 2am. Would not stay here again.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Teresa

The Staff was great, the room spacious & comfortable.

Leisure Self

2/10

Poor

11 Nov 2025

Troy

Terrible horrible do not stay here

Friends_and_family Friends

4/10

Poor

10 Nov 2025

Deshaun

The room was crawling with roaches it was very uncomfortable to sleep or to walk around to try and use the bathroom or kitchen

Leisure Partner

2/10

Poor

09 Nov 2025

Herbert

Poor cleaning, roaches, very basic no frills room, remote for tv was missing, only 1/2 roll of toilet paper in room.limited parking. Staff was ok not great. No knowledge of where my room was. Just told me building 2. Will not stay again.

Leisure Self

6/10

Pleasant

08 Nov 2025

Bobby

Room was not very clean, it was roach infested, and they refused to clean the room except after eights days.

Business Self

2/10

Poor

07 Nov 2025

Brian C

We didn't stay there because the room was dirty and had bugs in it. There was hair in the tub and food stains on the wall near the bathroom. The microwave had leftover food spatter in it and the oven had more food overflow on the bottom of the oven. There were strange people hanging around the building drinking and smoking.
The management did refund my money no problem. Expedia helped out gtreat.

Leisure Partner

4/10

Poor

02 Nov 2025

Jacob

The room wasn't great, the toilet wasn't working, the window wasn't working (the whole panel can pop off), there were fleas, the light switches in the rooms didn't work, and there was a lot of trash left like Ozempic and a Tequila bottle cap. It felt like a crack den, however, we loved the crack den vibes, especially if you are doing the substances lol. The trees were alive and staring at us, the paintings were dancing. Everything felt like an oil painting, almost as if an oil painting had worms under, moving around. The colors were changing like RGB lighting. I do not do crack.

Friends_and_family Friends

2/10

Poor

30 Oct 2025

Jasmine

Do not book here. Property looks nothing like the photos. Hallways and rooms smell horrible. My room smelled like spices, like curry almost. There were an abundance of ROACHES everywhere, literally coming from every crack and crevice in the room. I sat on the in room couch and a roach came out of the couch and ran across my legs. Upon further inspection, the whole kitchenette was full of roaches, they were running up and down the refrigerator. They were on the walls, on the floor, in the bathroom, the whole place was infested. The front desk girl Ayla was nice and Expedia refunded my money because I could not stay there and had to rebook elsewhere. They offered to have someone spray the room the next day, which wasn’t terrible helpful. Save yourself the hassle and just find something else because this place is extremely disappointing, it’s a literal roach motel.

Leisure Friends

2/10

Poor

27 Oct 2025

Ken

This was one horrible night stay! I would have been more comfortable with a barn full of hay to sleep in. The bed is so old and dirty you roll into the middle and the sheets come off to reveal plastic sheeting underneath. Every time you move in the bed you can hear the crinkle of the plastic. We were provided with 2 little, tiny pillows. For some reason there were 2 empty pillowcases on the bed. Why?

The TV had so many smear marks and fingerprints, it looked like a covid outbreak.

NOISE after 11PM in the courtyard. People having a good time while we are miserable.

I would give this place negative ratings if I could.

Leisure Partner

2/10

Poor

09 Oct 2025

Beverly

I've never stayed in a hotel where the floors are completely black, and we had to go buy black socks to walk around and were thrown in the trash when we left. There were so many roaches crawling all over we were afraid to put any food out, so we kept it all in the refrigerator. We went out and bought sheets to put over the couch and chair just to sit down. Quality control really needs to visit this place...

Friends_and_family Family

6/10

Pleasant

09 Oct 2025

Danny

The room itself was generally nice, with many amenities. I didn't like the liability fee being applied to my credit card w/o any written information on how it would be used, or what process I could use if they decided to invoke it. If there were any instructions, I wasn't provided any resources to it.
Additionally, the \"common areas\" (hallways, stairways) were not well-maintained: they were dirty, trashy, and muddy/stained. This encouraged bugs. In my room and bathroom, particularly, I encountered/killed a dozen bugs, crawling on the walls, or flying/hopping about. It did not make me comfortable staying there. I'm glad it was only for a single night.

Leisure Self

2/10

Poor

08 Oct 2025

Troy

There were bugs in my room I left the hotel at 10:30 at night and had to rebook with another hotel

Business Self

2/10

Poor

06 Oct 2025

LaTonya

Roaches in the room dead and alive, hallways nasty and smelly

Business_and_leisure Family

2/10

Poor

04 Oct 2025

Akhira

Room was covered in roaches I got up in the middle of the night to use the restroom and roaches literally scattered across the floor when I turned the lights on. No one was at the front desk so my husband and I just decided to leave .they refused to refund me . I don’t recommend this place .

2/10

Poor

28 Sep 2025

William

The room was filled with pests (beetles, cockroaches, etc). The room smelled of urine and smoke. Customer service was at least reasonable in that my stay was refunded (I checked out 30 min after I arrived and got a place elsewhere).

Leisure Self

4/10

Poor

19 Sep 2025

Rudy

Key card locked me out everytime leaving the room. Had to constantly go to the office for a new key. The residence were loud all night and they were throwing a party outside at the property outside my window. And they had roaches

Leisure Partner

10/10

Exceptional

19 Sep 2025

karen

Property is convenient to restaurants and shopping

Leisure Family

10/10

Exceptional

15 Sep 2025

Shantae

Very convenient hotel, close to food and shopping. Front desk people were nice.

2/10

Poor

13 Sep 2025

Sammy

After the experience I had with the manager & trying to get a refund for a stay that they terminated, I wouldn't recommend this place to my worst enemy. While the property was relatively decent, although a bit dated, the manager was one of the most disrespectful and unprofessional individuals I've ever encountered in the hotel industry. She really needs to learn how to approach people, as well as understand the information (their pet policy) that they (the hotel) provide to Expedia.

Despite the fact that the information they provide to Expedia stated that they had a set per pet per stay policy, the hotel tried to charge me more than six times that amount for each of my three pets. The manager refused to honor the pet fee posted on Expedia despite the hotel having provided it &, despite confirming that the information was on Expedia, she said that she did not have to honor that policy since Expedia was a third-party provider. When my spouse refused to pay an additional highly inflated amount for the other 2 pets, she demanded that we vacate the premises. After giving us until 8 pm to vacate, she tried to charge us for a second night despite her having evicted us and told us that we would only be charged for the first night. She made matters worst by refusing to cooperate with Expedia customer support as they were investigating the situation. Expedia eventually refunded the full fee paid because of it.

6/10

Pleasant

10 Sep 2025

Ann

Room was full of mold. Its been a month, I'm still suffering from upper respiratory issues.

Leisure Self

2/10

Poor

05 Sep 2025

CasH

It’s not extremely horrible

It’s not the worst but sure needs some work, rooms are halfway put together, something is always broken in the room, barely have working TVs and remotes, and my last room had roaches!

Partner

4/10

Poor

01 Sep 2025

Margaret

Smells horrible, dirty, parking lot a hang out for people, scary !!!

Leisure Family

4/10

Poor

31 Aug 2025

Margarita

Room had an overwhelming smell of grease that did not go away even with the windows open. Stayed for two nights. It is an extended stay so property inside is old and smelly. Extremely basic with oatmeal, coffee and granola bars for breakfast. Picture on website is not what it actually looks like.

Leisure Self

10/10

Exceptional

11 Aug 2025

Mike

Minor issues but staff resolved quickly

8/10

Excellent

11 Aug 2025

Mike

Fridge was noisy and frozen over. Had to unplug for the night. Room felt wet and damp. Trash left under the bed.

8/10

Excellent

11 Aug 2025

Danielle

The woman at the front desk was great. The property however could use some work. The grass was getting high and there were a few hornets and wasps around. The guests a couple of doors down were very noisy but i nevermind it because i was only there overnight and some of those people live there. The carpets could use a good cleaning but for the most part it was ok.

Partner

2/10

Poor

10 Aug 2025

janeth

The building especially the room smells bad, stain in the bed, cockroaches in the bed, wall and floor. Never going back to this hotel. And its brand.

Business_and_leisure Family

2/10

Poor

09 Aug 2025

Andrew

Roach Motel

We killed over a dozen of roaches in this room. When we finally had it, hotels.com and the manager from the property decided I was not deserving a refund for the disgusting room my 4 & 2 year old slept in for two hours before we left!
Terrible service all around!

Friends_and_family Family

2/10

Poor

09 Aug 2025

Miguel

Room we had had a unique no so clean smell, missing picture frames outline of where it was hung was still on the wall. A false wall or panel was not placed properly, could see machinery behind it. Bathroom light for toilet and shower not working. Missing dishes and silverware.

Leisure Family_with_children

4/10

Poor

05 Aug 2025

Lourdes

It was not a good experience

The food options should have more variety. Bed was comfortable but the sofa in the room was old and dingy. The room smelled musty and so did the carpet in the hallway. The water left a residue on the skin. It was very hard water. We stayed an hour and then left. Would not come back here. The hotel needs serious renovations.

Partner

6/10

Pleasant

04 Aug 2025

Lakiyah

Everything was dirty, from the headboards having clear wipeable stains, to the table and remote being sticky, I also saw a roach in the bathroom and I had to kill it myself. The room itself isn’t bad but it wasn’t near as sanitary as it should’ve been. Highly disappointed.

Partner

10/10

Exceptional

03 Aug 2025

Christiana

The rooms smelled distinctly of smoke despite the non-smoking requirements. I thought that the lights were broken, but it turns out the person before us had just wrapped the smoke detectors with bags so that it would not be detected. Makes me question the cleaning staff…

Business_and_leisure

2/10

Poor

01 Aug 2025

Valerie

1. Cockroaches everywhere
2. Fire alarm went off twice in one day
3. Room smelled like cigarettes when it’s a non-smoking area
4. Dirty room

Leisure Partner

4/10

Poor

01 Aug 2025

Matthew

The facility was old but well taken care of

Self

2/10

Poor

29 Jul 2025

Steven

The rooms were dirty and roaches. One room looked like a dog had taken a crap on the floor.

Business

6/10

Pleasant

29 Jul 2025

Leena

Needs an upgrade

Leisure Family

8/10

Excellent

27 Jul 2025

Broc

Not so sure about Extended Stay America

I'll be hesitant to stay at an Extended Stay America Suites place again.
Decent place for the low price. Really great location with lovely surrounding area in office park with lake.
The hotel, itself, is pretty \"bare bones,\" but clean.
\"Breakfast\" is not a true advertisement
\"Gym\" is a closet (maybe half the size of one hotel room) with crowded, I'd guess poorly maintained and inadequate equipment - as per photo seen via Hotels.com, there a total of \"Two dumbbells.\"
I thought I'd stayed elsewhere in Extended Stay America previously and things were significantly better. At the price point (and Hotel.com rating), I knew there was a risk. Nothing was horrible (well, maybe what they called \"breakfast\" was horrible because it was a misrepresentation). I just don't know if I'd like to do that again.

Partner

2/10

Poor

27 Jul 2025

Stephanie

The check in staff was not very friendly. The room is filthy, the floor has not been swept or vacuumed. There is a terrible odor in both the hallway and room itself. On top of all that I have killed two cockroaches in the room.

Leisure Partner

4/10

Poor

26 Jul 2025

Catherine

Property is falling apart and very unkept. Paint chipping off the walls, huge pieces missing off of the ceiling, air vents are disgusting.

Leisure Family_with_children

2/10

Poor

26 Jul 2025

Dana

The property location was decent. Lady who checked me in was friendly. Floor plan was nice b/c it had a living room, tiny kitchen & 2 separate bedrooms. Once we reached our room we were disgusted. We even considered leaving & trying to find another hotel but it was late so we stayed. The sofa cushions were super flat & stained so we couldn't even sit on them. The bathroom door wouldn't close, after further investigation we realized the door was coming off the top hinge. We had to lift it up to make the door close. There were all kinds of stains on the bathroom door. There were spots on the floor that resembled blood, there was no way for us to know for sure what it was. The living room had a window a/c unit which is odd for a hotel. Then we discovered a wall thermostat for another a/c. There appeared to be black mold next to this unit. We noticed that the TV stand next to it had severe water damage with a chunk missing. One of the beds looked like someone laid across it after making it up. The sheets were scratchy. One of the towels had a long dark hair tangled in it which wasn't ours. The bathroom mirror had a 10 step list on a sticker they follow to clean the rooms, I doubt the staff has ever read it. I usually stay in multiple hotel rooms a year, I'm in my 50s & this is the worse one I've ever experienced. It has a 7.0 rating so I felt safe booking a room here, boy was I wrong & I don't know how it has a 7.0. I could go on, but I'm out of characters. Just awful!

Leisure Family

2/10

Poor

26 Jul 2025

Laura

The staff was friendly but do not stay at this property unless it get refurbished. Our room was dirty, stained, and full of cockroaches. We did not stay and went to another hotel.

Leisure Family

6/10

Pleasant

25 Jul 2025

Trevor

Needs pest control, no pots and pans. No utensils or plates nor cups

Leisure Partner

2/10

Poor

23 Jul 2025

Stanley J

We found roaches in the room.

8/10

Excellent

22 Jul 2025

Luvenia

The stay was nice for temporary shelter while I awaited the move in date to arrive for my apartment. The staff are friendly and willing to assist. The amenities are great for a long stay. The only issue I had was the carpet in the room was in bad condition, I saw a couple of bugs (roaches) in the room and the room was cleaned either quickly, or the clean wasn’t thorough enough. I wouldn’t stay again unless I absolutely have to.

Business Pet

2/10

Poor

20 Jul 2025

Verified traveler

Don’t recommend

Unfortunately we had to leave this hotel because there were multiple bugs in our hotel room. Extended stay customer service was great and very understanding.

The room itself was great in concept. I love the kitchen and it’s nice to have a couch. However because of the multiple bugs we found we couldn’t stay.

When we arrived in the room there was no toilet paper. I’ve never been to a hotel that didn’t offer toilet paper. I called the front desk and they told me I can come get some from the front desk.

Also the mattresses are covered in plastic under the sheets. It was loud and uncomfortable.

The building smelled like weed and there were lots of people sitting outside smoking cigarettes and talking on the phone.

Friends_and_family Family

4/10

Poor

20 Jul 2025

La Sierra

The place didn't really look to clean. The sofa bed mattress was Sting and dirty and had crumbs on it when I pulled it out. There was no extra bed sheets to even put on the sofa bed. The fridge had a few old fries on a very bottom drawer and didn't look clean besides that everything else was fine they just need to do a better job at cleaning. Also look like there might be an infestation of bugs since they had bug traps or cockroach traps on the corners of the rooms

Leisure Family

2/10

Poor

20 Jul 2025

Jeff

Unclean and cockroaches

This was the worst hotel room I've ever seen, and I stay in hotels 20+ nights a year. The room smelled strongly of pet odor, had bits of old food on the floor behind doors, has cockroaches, and there were blood stains on the bedding. It was so unsanitary we left within 20 minutes so my family could stay somewhere that wasn't a health risk, even though we arrived hours after the kids' bedtime.

Friends_and_family Family

6/10

Pleasant

19 Jul 2025

Earl

Full apartment experience

Business_and_leisure Family

4/10

Poor

15 Jul 2025

Brenda

No Breakfast no coffee no room service at all you had to get your own towels you have to get your own toilet paper you have to take your own garbage out or room in the kitchen was nice except for the cockroaches you couldn't leave anything out on the counter at all. No coffee pot no cups no dishes in the kitchen at all you have to bring or rent your own pots and pans or or buy.

Business_and_leisure Family_with_children

6/10

Pleasant

15 Jul 2025

Brenda

They didn't have no staff to to clean your rooms and had roaches got to take your own garbage out you had to go down and get your own towels and stuff because nobody came around but I loved it had two bedrooms that was okay and being dirty

Business_and_leisure Family

2/10

Poor

14 Jul 2025

Phyllis

The room smelled like someone had smoked a pack of cigarettes it smelled horrible overbearing smell

Business_and_leisure Friends

2/10

Poor

13 Jul 2025

katie

How anyone is giving this property a 10 clearly either works there or is friends of someone.
This place so dirty. We left the next morning after a cockroach ran across the bathroom floor. It smelled like a kennel and my head stuck to headboard. If I could add a video you would see bugs clawing on the window.

Business_and_leisure Family