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Residence Inn Newport News Airport

Norfolk - VA · United States

531 Saint Johns RoadView location

8.8/10Excellent389 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort9.0/109.0
Condition8.8/108.8
Location9.4/109.4
Neighborhood9.2/109.2
Quality8.8/108.8
Value9.2/109.2
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Newport News Airport

Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby. Grab a bite from the grocery/convenience store serving guests of Residence Inn Newport News Airport.

Mingle with other guests at the complimentary reception, held on select days. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Newport News?

This hotel has 672 square feet (62 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite. Make yourself at home in one of the 125 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding.

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With a stay at Residence Inn Newport News Airport in Newport News (Central Newport News), you'll be within a 15-minute drive of Hampton Coliseum and Langley Air Force Base. This hotel is 16.2 mi (26.1 km) from Busch Gardens Williamsburg and 12.6 mi (20.3 km) from Chesapeake Bay.

Make yourself at home in one of the 125 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Newport News?

This hotel has 672 square feet (62 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Patrick Henry Mall 0.5 km / 0.3 mi
Sentara Port Warwick 3.6 km / 2.3 mi
Hampton Roads Iceplex 4.5 km / 2.8 mi
Mary Immaculate Hospital 4.7 km / 2.9 mi
Cinemark City Center 4.8 km / 3 mi
Bounce House 4.9 km / 3 mi
Newport News Park 4.8 km / 3 mi
Virginia Living Museum 5.8 km / 3.6 mi
John B. Todd Stadium 6 km / 3.7 mi
Riverside Medical Center 6.1 km / 3.8 mi
Ferguson Center for the Arts 7.2 km / 4.4 mi
Christopher Newport University 7.2 km / 4.5 mi
Mariner's Museum 7.7 km / 4.8 mi
Peninsula Fine Arts Center 7.7 km / 4.8 mi
York Village 10.5 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2008
  • Total number of rooms: 125
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
Show 31 more facilities & services
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
  • Fireplace
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Grill/BBQ
  • Restaurant
  • Conference room
  • Meeting room
  • Business centreExtra charge
  • Indoor freshwater pool
  • TV lounge
  • Breakfast
  • Continental breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • Basketball
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BED • 1 BedroomSTU.H6-KG
    STUDIO Accessible KING SIZE BEDPhoto unavailable6 photos

    Residence Inn Newport News Airport

    STUDIO Accessible KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Room amenities

    • Internet access
    • Soundproof room
    • Toaster
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchenette
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Safe
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 46 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable11 photos

    Residence Inn Newport News Airport

    SUITE KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Microwave
    • Fridge
    • Minibar
    • Kitchen
    • Kitchenette
    • Internet access
    • TV
    • Safe
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Wake-up service
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Soundproof room
    • Toaster
    • Shower
    • Bathroom
    • Direct dial telephone
    • Hairdryer
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-3

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 38 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable13 photos

    Residence Inn Newport News Airport

    STUDIO KING SIZE BED

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Ironing set
    • Individually adjustable heating
    • Cable TV
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchenette
    • Kitchen
    • Minibar
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Toaster
    • Soundproof room
    • Housekeeping
    • Dishwasher
    • Desk
    • Toiletries
    • Pay movies
    • Wake-up service
    • Wi-fi
    • Disability-friendly bathroom
    • Wheelchair-accessible
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible Two Double bedsSUITE • Accessible Two Double bedsSUI.H6-2D

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDS NON SMOKINGSUITE • TWO DOUBLE BEDS NON SMOKINGSUI.2D-NM

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Residence Inn Newport News Airport

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Newport News Airport

8.8
Excellent
389 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
9.4 /10
Neighborhood
9.2 /10
Quality
8.8 /10
Value
9.2 /10
Amenities
8.8 /10
100 reviews shown
6/10
Pleasant
22 May 2026
Marcus
The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use.
The AC in the main entrance was not working for 5 of the 6 days we were there, which was not an issue personally, but is an indication of the maintenance of the facility. Lastly, the toilet seat was so loose it was unusable. I tightened it myself and did not ask for maintenance. Won't stay there again.
Pet
10/10
Exceptional
20 May 2026
Adriane
Top of the line this is a 5 Star hotel, from the clean building, to the nicest staff, to the best breakfast I have ever eaten at a hotel.
The newly renovated building is awesome and the kids love the new basketball court outside.
The gas fire pit was lite when we returned from dinner at the Mall across the street from shopping.
Our family sat around the fire pit outside and enjoyed the hotel with pure relaxation.
Some family enjoyed the inside clean pool & I chose the fire pit and a nice glass of wine.
We opt for the first floor and we did not hear anything as far as noise so I will always stay on the first floor.
Thank you Residence Inn for making my visit a very easy & happy visit to Virginia for my nephews graduation at ODU.
The trip was well worth it coming from Dallas, NC!
10/10
Exceptional
18 May 2026
Ivey
Everything was wonderful! Each time I’m in this area this is the ONLY place we stay!!
Family
10/10
Exceptional
12 May 2026
ANNA
Amazing breakfast, great staff, clean, and quiet. Close to everything you need.
Family_with_children
10/10
Exceptional
11 Apr 2026
Naeta
Room was clean! Gym had weights, a strength machine, two treadmills, one elliptical, and one stationary bike which were in good condition. The pool was warm and clean. It was better than the photos! Staff was super kind from the very accommodating breakfast folks, wifi maintenance, and front desk folks!
4/10
Poor
07 Apr 2026
Adam
This facility is either understaffed or they don’t take pride in their property.

- HVAC was not working in the common areas and not working properly in the rooms.

- There was a bag of spilled food in our hallway for over 24 hours. Then after the bag was picked up, the actual food was still there for another day.

- We had water stains on a comforter, dishes weren’t clean, and the bathroom cabinet was crooked.

- I also had an issue with our bill after we checked out. Hotels.com advertises this property with “free self parking” but when I got the bill they charged us for $5.00/day for parking. Which I find funny because it’s not a high traffic location. Just seems like a small way to nickel and dime you. To their credit, they adjusted the bill after I called to raise my concern.

However, we had positive interactions with the staff during our stay. The issues with this property seem to be management/ownership driven.
Friends_and_family Family
8/10
Excellent
30 Mar 2026
Stephanie
The breakfast was good and multiple options
8/10
Excellent
23 Feb 2026
Lori
Staff was courteous and accommodating. Rooms were spacious. Things appeared clean. Our mattress was not good, felt well worn and lumpy. It had a mattress cover with padding but that didn’t help. Our tv volume was very low, no matter how high we turned it up.
Friends_and_family Family
10/10
Exceptional
07 Jan 2026
Adriane
Awesome up grade and remodeling is great to this hotel. Friendly staff and great breakfast.
Business_and_leisure Family
10/10
Exceptional
08 Dec 2025
john
Room was clean and spacious.
Friends_and_family Family
10/10
Exceptional
07 Dec 2025
john
All of the above
Friends_and_family Family
10/10
Exceptional
29 Nov 2025
Ronnie
Great experience
Leisure Family_with_children
6/10
Pleasant
21 Nov 2025
Noel
Based on the cost per room, I would recommended a total renovation to the rooms and more importantly replacing the very uncomfortable bed
Friends_and_family Family
6/10
Pleasant
17 Oct 2025
Lauren

Great location and staff, room didn’t feel clean

Our interactions with staff were great! The cleanliness of the room was not great. Things had not been wiped or dusted, there was dried cheese on the curtain, the table had a pink film on it, and the bathroom had rust on parts of the plumbing.

When these things are present, it makes me feel like corners are cut and other areas are also not being cleaned between guest properly.
Friends_and_family Family
6/10
Pleasant
12 Oct 2025
Claxton
Clean room, unclean appliances (i.e. outer refrig door)
Business_and_leisure Family
4/10
Poor
20 Jun 2025
Terry
Looks well maintained, does NOT look “newly renovated “.
Leisure Family
10/10
Exceptional
12 May 2025
Lakisa
Customer service was fast and great. Parking was limited due to construction.
Leisure Family
2/10
Poor
30 Dec 2024
Taje'
Me and my family came here to rest for the night after traveling all day on our way home. Initial walk-in very nice, however upon entering our room it smelled of smoke but we figured someone did that before however as we were waking up the smell became so bad. I am now sick from the smoke filled air that came through the vent above the bed as well as the vent directly shooting in my face in the shower. My husband couldn’t take a full shower due to the same issue. We called the front desk twice but was told there was nothing they could do since maintenance smelled nothing in the hallway. Asked for them to enter the room—no response. So as we checked out I asked the front desk to come with me to see the smell and upon opening the door the lady couldn’t even walk in it was so thick. I am now sick from the hours of smoke inhalation.
Leisure Family_with_children
4/10
Poor
15 Nov 2024
Rafael
Poor quality, dusty, dirty.
Business Partner
10/10
Exceptional
08 Oct 2024
Basim
Great stay
Leisure Family
4/10
Poor
01 Oct 2024
Pamela

Uncleanliness

Sperm on headboard and cabinets not clean. Closet door broke. Was not resolved for 3 days.
Business
6/10
Pleasant
11 Aug 2024
Mark

Decent, but my list of cons has some oddities

Good enough for a five night stay. Here are quick pros/cons that come to mind:

PROS
beds were fine, shower was fine, hotel itself was quiet, staff was very polite and kind, location, pool.

CONS
breakfast during the week was not good (they bring bacon and microwave sugary waffles on the weekend only), the stove in the room is awful...took 30 minutes to boil water (and by boil, i mean a couple of little bubbles. i could've boiled the water faster with a Bic lighter), there were toenail clippings on the floor upon arrival and the beds weren't made, waking up to construction workers at 8am or earlier sucks (they're building a big apartment unit just outside the room I was in...fyi, nail guns blasting in rapid succession sounded like a bunch of paintball shooters attacking each other in my room)), AC stopped working on the last night of my stay so we slept in our sweat...I was sweating profusely the next morning while packing up and bringing everything to the car. August in VA without climate control is no joke. Fortunately I mostly dried off a few hours in to my nine hour car ride home.

Despite this, would I go back if I absolutely had to...sure, I guess.
Friends_and_family Family
10/10
Exceptional
11 Aug 2024
Stacy
The hotel was clean and the staff was friendly. The free breakfast offered a variety of hot and cold items daily.
Leisure Family
8/10
Excellent
14 Jul 2024
Chris

Enjoyable Stay

Good Customer Service @ 1am on arrival, bathrooms small can be cleaned a little better but overall we would return it was comfortable and quiet.
Friends_and_family Family
6/10
Pleasant
28 Jun 2024
Frank
Great in all ways except no internet for 2 night stay.
10/10
Exceptional
10 Jan 2024
LOUIS
The staff was very helpful and courteous
Leisure Friends
10/10
Exceptional
26 Nov 2023
Adriane
This Residence Inn has the nicest staff and a really big wonderful continental breakfast.
Check in & check out was a breeze and staff was super willing to help
The price is right in the budget and I went through Expedia.
Traveling from NC to Newport News, VA has been the best during this Thanksgiving Holiday 2023.
Choosing this fantastic hotel made the trip even more worth the while to visit relatives on a shoestring budget.
Business_and_leisure Family_with_children
10/10
Exceptional
25 Nov 2023
Jonathan
Good price for a good room
Leisure Family
6/10
Pleasant
08 Oct 2023
Luiz
Sheets were dirty
Kids running around banging on doors
Mattress was worn and sunk in
Friends_and_family Family
10/10
Exceptional
01 Sep 2023
Shelly
I’m not typically a fan of hotels, but this place had absolutely everything you could think of …full kitchen, bedroom with door separate from the living and kitchen, a shared outdoor space, and an indoor pool. The staff was very friendly and accommodating.
Business_and_leisure Family
10/10
Exceptional
26 Jul 2023
Love
How clean and nice the rooms were. That amazed me the most. I loved that.
Leisure Friends
10/10
Exceptional
11 Jun 2023
Charles
Great property with a wonderful staff.
Friends_and_family Family
10/10
Exceptional
05 Jun 2023
Tiffiney
The staff was amazing we got in early from Jax Fl and they let us check in eatly.. They were so helpful and yook very good care of us
Friends_and_family Family
10/10
Exceptional
17 Apr 2023
Isidro
Very impressed!!! Thanks
Leisure Partner
6/10
Pleasant
16 Apr 2023
Verified traveler

Very basic, nothing special for this price.

Run down looking dirty doors and walls along corridors.
Partner
10/10
Exceptional
17 Jul 2022
Keiry
I liked that the beach wasn't too far, alot of shopping and eating areas that weren't too far.
Leisure Family_with_children
10/10
Exceptional
08 Jul 2022
James
Excellent facility!
Friends_and_family Family
10/10
Exceptional
15 May 2022
Nicole
Great location. The rooms were very comfortable and a good size.
Leisure Family
10/10
Exceptional
17 Apr 2022
Verified traveler

Excellent stay

Clean. Nice location. Only thing is you dont het housekeeping if you stay less than 7 days.
Friends_and_family Family
10/10
Exceptional
23 Mar 2022
Jesus Lamberto

Very good option

Clean hotel. Very good installations. Restaurants nearby. Breakfast available, meet the purpose but could be better, same options everyday.
Business
10/10
Exceptional
11 Mar 2022
Roshawna
Bb court pool and outside ..room was changed without my knowledge but it was corrected
Leisure Family_with_children
10/10
Exceptional
07 Mar 2022
Jennifer

Nice clean room with friendly staff

Just a one night stay for a concert but the hotel and room were very clean and the check in staff were very friendly.
Partner
10/10
Exceptional
30 Jan 2022
Tserenkhand
We are very enjoyed staying. Clean nice service good location. The breakfast was amazing.They have a full kitchen too wonderful. Thank you we will back again
Business_and_leisure Family
10/10
Exceptional
28 Jan 2022
Tiffani
Everything was great. Loved the full kitchen abs fireplace
Leisure Partner
6/10
Pleasant
16 Jan 2022
Yvonne
Cleanliness
Leisure Self
10/10
Exceptional
13 Jan 2022
Dora
Good
Leisure Family
8/10
Excellent
03 Jan 2022
Michael
Clean
Business_and_leisure Family
10/10
Exceptional
26 Dec 2021
Jabena A
Offerable and beautiful inside..nice staff
10/10
Exceptional
21 Dec 2021
Joann
This location met the highest quality standards that I have always associated with the Marriott brand.
Business
2/10
Poor
28 Nov 2021
Stephanie
We were first given a room with a broken air conditioning unit. I called and they came to the conclusion that we needed another room. I was then given another room which wasn't the same room that I had, which then lead us to being moved again. The inconvenience was was very upsetting. The staff handled the situation very professionally, it was the inconvenience.
Leisure Family_with_children
10/10
Exceptional
31 Oct 2021
Kimberly
The hotel was very nice and very clean . The staff was amazing and very prompt with anything that was needed. We will definitely stay here again
Leisure Partner
10/10
Exceptional
31 Oct 2021
Carroll
NOTHING
Leisure Family
8/10
Excellent
27 Oct 2021
Candida
Friendly staff.
Business_and_leisure Self
8/10
Excellent
22 Oct 2021
MaeLee
I enjoyed my stay
Leisure Self
10/10
Exceptional
11 Oct 2021
Debra

Great Hotel

Hotel is amazing. The room was fantastic. Will always stay there anytime we're in Newport News.
Partner
8/10
Excellent
25 Sep 2021
John
Breakfast is simple not much choice for hot food.
10/10
Exceptional
09 Sep 2021
Adriane
This is the best hotel & has all of what I needed to make my stay so pleasant. The breakfast staff was the best & had the best Covid safe way of making sure we had a wonderful breakfast to eat sense the buffet style is No More due to Covid. We were treated So Nice & they were happy to serve us more if we were still hungry. The hotel is so clean & I love the indoor pool that stayed open really long, free parking, the price of the room was fair & the Manager on site is Not paid enough who goes above & beyond the call of duty. Thank you for wearing mask & staying safe. The hotel is across the street from the Mall & a ton of eating places to choose from. The 3 night stay was 5 STAR while visiting our in-laws in Newport News, VA
I WILL RETURN TO THIS HOTEL EVERY-TIME!
Thanks,
A Wilson
Dallas, NC
Leisure Family_with_children
10/10
Exceptional
03 Sep 2021
Mark A.
Clean
Leisure Family
8/10
Excellent
29 Aug 2021
Beverly

No I don’t work here!!

I stayed at the Marriott residence inn Newport News, August 28 2021.First inspection of the room was okay, I stayed in a two bedroom suite. As I checked the bedrooms I saw what appeared to be blood on a white comforter.Went down to the front desk because they were very short handed. The front desk clerk gave me a pair of gloves along with plastic bags to remove the bedding. She also gave me all of the clean bedding to remake the bed myself.Needless to say I did so from the carrying the bedding and changing the bed. I was staying in the area for a big event. After changing my own bedding and disposing of the blood soiled comforter, my hair was a complete mess.So I ended up attending my event looking like a hot mess!!! I asked to speak to the manager but I was told they don’t work on the Weekends ! I Omitted there was a little blood also on the tub, which was an additional treat to see upon returning from the event.
Friends_and_family Family
8/10
Excellent
06 Aug 2021
Verified traveler
It's a nice property, clean, around a lot of shops and off the highway. The rooms are large and great for family with pets. Meals at the property is not the best right now due to covid.
Leisure Family_with_children
10/10
Exceptional
26 Jul 2021
Verified traveler
Clean. Breakfast wasn’t good. Could be due to Covid.
Leisure Family
10/10
Exceptional
18 Jul 2021
Rhoda

Great weekend getaway!

The staffs were amazing, friendly and professional.
Enjoyable visit for the entire family.
Thank you!
10/10
Exceptional
16 Jul 2021
Verified traveler
The staff was friendly and resolved any issue I had.
Leisure Partner
8/10
Excellent
06 Jul 2021
Verified traveler
Close to restaurants
Leisure Family_with_children
8/10
Excellent
30 Jun 2021
Verified traveler
I liked the convenience to stores and restaurants. The staff was friendly and the property overall was nice.

I did not like the mattresses in the rooms because it was too soft for me.
Leisure Family
10/10
Exceptional
23 Jun 2021
Kim

Great Relaxing Stay

This was a wonderful place to stay during our trip to Virginia. It had a kitchenette with everything you would need to fix your own meals if you wanted to. The room was clean and very comfortable and the staff were very friendly and helpful. After this stay I am definitely going to stay at more Residence Inns! I would highly recommend this hotel!
Partner
4/10
Poor
06 Jun 2021
Verified traveler
I specifically searched for a 2 bedroom suite so that I could have my handicapped mother nearby. These are hard to come by and I was thrilled to finally find one after a lot of searching. When checking in we were told there was an “issue” with the room and they gave us 2 kings instead. The rooms were also at the very far end of the hallway which made the trip to the room very difficult and slow as we navigated using a walker. Needless to say I was not thrilled with this arrangement but we made do. Thankfully nothing happened during the 1 night stay. The breakfast sandwiches were also terrible. The biscuits were petrified as was the cheese. There were also no handicap parking spots when we arrived.
Leisure Family
10/10
Exceptional
05 May 2021
Joe

Great Place

Great place with great people.
Business
6/10
Pleasant
16 Mar 2021
Verified traveler

My experience

The staff was great. The extra blanket from the closet had a huge blood stain on it and hair from previous guest. The tv didn’t work in one room and the couch had a few stains on it. Definitely needs a refresh in the furniture
Friends_and_family Family
6/10
Pleasant
30 Sep 2020
Verified traveler
UNFORTUNATELY BECAUSE OF RECENT RESTRICTIONS, OUR STAY WAS NOT THE SAME AS IN THE PASS. WE NEEDED TO WAIT A FULL DAY FOR ADDITIONAL CLEAN TOWELS AND NEEDED TO ASK TWICE. WHEN I FINALLY MET UP WITH OUR CLEAING SERVICE, SHE WAS MORE THAN ACCOMMODATING.
THE HOTEL CALLED IMMEDIATELY TO LET US KNOW THAT ITEMS WERE LEFT IN THE ROOM BY US AND WAS BEING HELD.
IT IS NOT A TIME TO TRAVEL AND TO EXPECT EXCEPTIONAL SERVICE
Leisure Partner
10/10
Exceptional
30 Aug 2020
Miranda
I really enjoyed my stay every was wonderful I really would stay again
Friends_and_family Family_with_children
4/10
Poor
03 Jul 2020
Verified traveler
Never received my deposit back and it’s been 2weeks
Family
10/10
Exceptional
16 Mar 2020
Verified traveler
The mattress was uncomfortable
Friends_and_family Family
10/10
Exceptional
25 Feb 2020
Verified traveler
Wow! What an amazing experience.No complaints at all besides the fact that there are no ice makers on each floor....no worries they give you complimentary bags of ice at the front desk. Staff was nice and friendly. The hotel was so clean, everywhere. Decor is nice....I just loved my stay; I will be back..
Leisure Family
2/10
Poor
18 Feb 2020
Verified traveler
I didn't like it being pet friendly, the dog barked and sniffed me the owner said it dont bite. The rooms were spacious and clean.
Friends_and_family Family_with_children
10/10
Exceptional
17 Feb 2020
Chez

Great Stay Always!!

Awesome hotel. This is our spot when we come to Newport News every time.
Partner
6/10
Pleasant
29 Dec 2019
Lou
1st time at this location. We usually stay at the hotel next to this one but thought the suite was the way to go because we brought our dog along.
Check in was easy and the room was really nice. Things changed the first night as the next door neighbors decided to stay up late and make tons of noise. After midnight they probably passed out. The next night was even worse, apparently the rowdy neighbors decided to invite some obnoxiously friends over for a 2:00am (yes that’s correct) basketball game right outside of our window. Acting as if it was mid afternoon, they were screaming and cursing. To beat all, one of the noises neighbors was yelling at and really screaming in the hallway. When I called the hotel front desk to report the issue, I believe they sent someone out to break up the game but the cursing went on for a while. Needless to say, this may not be the typical situation at this hotel but please keep in mind, if you want privacy and quietness, do not get a room near the basketball court.
Beyond that major issue, the hotel and staff we attentive to the cleaning and upkeep seems to be on par for the cost.
Friends_and_family Pet
8/10
Excellent
29 Dec 2019
Verified traveler

Good experience; Needs Improved Quality Control

The bathtub did not have a mat in it; consequently, it was slippery when someone tried to shower. Had to ask the staff to bring a bathtub mat to the room. A little mildew/mold around the caulking of the bathtub. This is a simple fix that should be done. Also, the bathroom looked like it had been superficially cleaned - a staffing quality issue. I have stayed here several times and had excellent experiences. This was the first time that my stay has been average overall. Hope these matters get addressed.
Friends_and_family Family
10/10
Exceptional
24 Dec 2019
Jeff
Staff treated me very well upon check-in and following up. Good location and the room was an excellent condition.
Friends_and_family Family
8/10
Excellent
16 Dec 2019
Tiffany

Excellent staff and rooms

We had a two bedroom suite which was perfect for our family. We were happy with the breakfast options and every employee we interacted with was a very good experience. Professional, pleasant and accommodating all around.

The room could have been cleaner. The walls had stains in several places and the dishwasher was full of murky water so we did not use it. Other than that our stay was very good and we plan to return.
Friends_and_family Family
10/10
Exceptional
02 Dec 2019
Verified traveler
The location was wonderful!! Came to Visit my son who is stationed at Fort Eustis. Very convenient to the base.
Friends_and_family Family
10/10
Exceptional
01 Oct 2019
Verified traveler
Our room was awesome. It had everything we could possibly need. I wish we could have stayed longer. The Lady at the front desk was very nice and helpful. I had booked through Travelocity and did not see the fine print about there being an additional $100, non-refundable, fee for a dog. We didn't check in until midnight and were leaving at the 11am check out time, so she did not charge me the fee. I only had one small Chihuahua who barely leaves my arms, but thought that was very nice and professional of her to do for me. I would definitely stay there again and recommend it to everyone!
Leisure
10/10
Exceptional
28 Sep 2019
Verified traveler
Staff very friendly and helpful, Breakfast was great
Leisure Partner
10/10
Exceptional
10 Sep 2019
Verified traveler
This hotel was perfect for my family of four. The room was spacious, clean and comfortable. I especially loved the extra space. I didn’t feel that we were on top of each other. Everyone had space to spread out. Having the full kitchen was also nice even though we only used the refrigerator. The hotel was modern and clean and the breakfast was very good. Front desk was also very friendly. No complaints
Friends_and_family Family
10/10
Exceptional
29 Aug 2019
Theresa

Best hotel stay in a long time!

The rooms are spacious, clean and well appointed. My room was especially quiet. The breakfast and weeknight “happy hour” has a nice variety of food to keep you going. I will definitely stay here again when I am next working in Newport News.
Business
2/10
Poor
22 Jul 2019
Verified traveler

Worst Residence Inn from my Experience

I am so shocked by the good reviews of this hotel. There are several to pick from within a .5 mile radius and we picked this one because it had the best reviews. To say I was disappointed is an understatement. We love Residence Inn typically wherever we go because of the spacious rooms with kitchens, great staff and good breakfast. While the room was clean and spacious that is all I can say that was a good about our stay. The room was not ready when we arrived at 6:20; which is 3 hours after the normal check-in time and we were not the only ones. There was a large party and the people were hanging out outside the front of the hotel and in the hallways making lots of noise until 3:00 am. I have a one year old daughter and the sound woke her at 2:40. The breakfast was the worst I have seen at any Residence Inn. It appeared that they just threw what they had on the counter so we went to Cracker Barrel instead. I was very disappointed with our stay and the lack of the staffs efforts to make it enjoyable.
Family
8/10
Excellent
21 Jul 2019
Verified traveler
Liked most everything except noise from A/C unit in closet in bedroom
Business_and_leisure Family
8/10
Excellent
12 Mar 2019
Verified traveler
Everything was awesome customer service was good everyone was respectful and I will stay there again it's kind of expensive but
Business Family
8/10
Excellent
02 Feb 2019
Verified traveler
It was a very clean room. We had plenty of space. We had some noise from the furnace, which was very abrupt. The bed was super soft and so were the pillows. The water pressure in the shower was minimal and inconsistent. Our room was on the fifth floor. Showering on Wednesday morning (8am) wasn’t bad. We had enough hat water and water pressure adequate. Showering Thursday morning (7am) was very disappointing. The water pressure in the shower was a dribble and the water was lukewarm at best. We used the laundry facility, which was clean and handy.
Friends_and_family Partner
8/10
Excellent
01 Oct 2018
Verified traveler
I checked on late and was immediately offered late check out. The concierge last night was very friendly and helpful. The room is large and very comfortable.
8/10
Excellent
12 Aug 2018
Verified traveler
The was debris under and between the sofa and coffee table. The chair had an odor and the sofa was stained and well worn. The carpet was stained. The bathroom and kitchen were clean.
10/10
Exceptional
06 Jun 2018
Verified traveler
Nice, clean hotel with good amenities.
10/10
Exceptional
29 May 2018
Verified traveler

Roomy

Stayed in a one bedroom suite. It could easily and comfortably accommodate six. Plenty of space.
10/10
Exceptional
25 Apr 2018
Takeka
Very clean and comfortable hotel. The staff is amazing.
2/10
Poor
09 Apr 2018
Delores

BED BUGS

There was bed bugs in my room and management did absolutely nothing to accommodate me but inconveniently move my room as if it was any better she was rude and came off as a racist no surprise here in this country state of mind they are everywhere smh! She even told me pest control said that there was residue of bugs present yet there was nothing done about it she didn’t want to give me a copy of anything stating that, let alone I have all the proof that there was BED BUGS in my room from that hotel videos pictures bite marks & all. She wanted to simply shut me up and lie about having a infestation of bed bugs I know what they look like and if you see one that is enough for a red flag... the nerve of these people... management sucks and need to be Re-evaluated
Family
8/10
Excellent
01 Apr 2018
Verified traveler

Good location and comfort

Have stayed here several times while visiting family in the area as the design of the room and extra space is very comfortable for us. They offer a very good breakfast and a nice Lounge area downstairs that affords comfort and privacy for family to hang out. Location is Central 2 minutes away from Jefferson Boulevard as well as the airport and Highway 64 and the mall is right across the street with lots of restaurants, some of the nicer areas of Newport News for sure
8/10
Excellent
05 Mar 2018
Verified traveler

Birthday party

We had a group of young boys and they really enjoyed the pool, basketball court and the self server breakfast..
10/10
Exceptional
02 Mar 2018
Elisha

Excellent Hotel

Just a stay for convenience.
Family
10/10
Exceptional
24 Feb 2018
Anthony

Awesome hotel

Awesome service and location
Family
8/10
Excellent
06 Jan 2018
Devonia

New Years Eve gathering

A couple of friends and family to bring in the New Year together.
Family

Location & surroundings

Residence Inn Newport News Airport
531 Saint Johns Road, Newport News, United States

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Residence Inn Newport News Airport

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