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Quality Inn

Williamsburg - VA · United States

16890 Warwick Blvd Building BView location

7.2/10Very good905 Reviews
Cleanliness7.4/107.4
Service7.8/107.8
Comfort8.0/108.0
Condition7.0/107.0
Location8.0/108.0
Neighborhood7.6/107.6
Amenities6.2/106.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn

Welcome to the Quality Inn® Newport News hotel located in the heart of historic Virginia.

Our convenient location near I-64 gives you access to everything from Jamestown Settlement to Mariners’ Museum and Park, while amenities like free WiFi and our deluxe continental breakfast add value to every stay from check-in to check-out.

History enthusiasts will be fascinated to explore Colonial Williamsburg or the American Revolution Museum at Yorktown, while families appreciate our proximity to Busch Gardens Williamsburg and Water Country USA.

Those visiting for work are close to Fort Eustis and Langley Air Force Base, while leisure-goers can enjoy great local seafood nearby or convenient shopping at Williamsburg Premium Outlets. Back on-site, you won’t be short on amenities.

Read more about this hotelShow less

Our fitness center allows you to stay active and our business center helps you stay connected to work while you’re here. At the end of the day, you’re greeted by cozy guest rooms with premium bedding and travel essentials that get you more out of your trip.

Located in Newport News (North Newport News), Quality Inn is within a 5-minute drive of Fort Eustis and Lee Hall Mansion. This hotel is 8.9 mi (14.3 km) from Busch Gardens Williamsburg and 9.6 mi (15.5 km) from Christopher Newport University.

Make yourself at home in one of the 57 air-conditioned rooms featuring refrigerators and microwaves. Your bed comes with down comforters and Egyptian cotton sheets. 32-inch flat-screen televisions are provided, with digital programming available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Newport News? This hotel has 484 square feet (45 square meters) of space consisting of conference space and a meeting room.

Popular amenities

Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    21
  • Optional fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Lee Hall Mansion 3.4 km / 2.1 mi
Newport News Park 4.3 km / 2.7 mi
Fort Eustis 1.2 km / 0.7 mi
Bounce House 6.5 km / 4.1 mi
Yorktown National Cemetery 8.6 km / 5.3 mi
Mary Immaculate Hospital 8.8 km / 5.5 mi
York Village 9.9 km / 6.2 mi
Yorktown Victory Center 10.8 km / 6.7 mi
Patrick Henry Mall 11.2 km / 7 mi
Hampton Roads Harley-Davidson 11.3 km / 7 mi
Riverwalk Landing 11.6 km / 7.2 mi
Wolf Trap Park 11.8 km / 7.3 mi
Bowlero Yorktown 12.6 km / 7.8 mi
Chisman Creek Park 12.8 km / 7.9 mi
John B. Todd Stadium 13.8 km / 8.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Fireplace
  • Hotel safe
  • Lift access
Show 21 more facilities & services
  • GymExtra charge
  • Newspapers
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Sun loungers
  • Parasols
  • TV lounge
  • Breakfast
  • Picnic
  • Non-smoking establishment
  • Fitness
  • Horse ridingExtra charge
  • GolfExtra charge
  • TennisExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM-3

    Photos are not available for this room type.

    Quality Inn

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 14 m²DBL.NM-2
    DOUBLE NON SMOKINGPhoto unavailable9 photos

    Quality Inn

    DOUBLE NON SMOKING

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 14 m²DBL.NM
    DOUBLE NON SMOKINGPhoto unavailable10 photos

    Quality Inn

    DOUBLE NON SMOKING

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Quality Inn

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Quality Inn

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 14 m²DBL.NM-1
    DOUBLE NON SMOKINGPhoto unavailable9 photos

    Quality Inn

    DOUBLE NON SMOKING

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 14 m²DBL.2D-NM
    DOUBLE TWO DOUBLE BEDS NON SMOKINGPhoto unavailable3 photos

    Quality Inn

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Quality Inn

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 14 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable4 photos

    Quality Inn

    DOUBLE KING BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn

7.2
Very good
905 Reviews
Cleanliness
7.4 /10
Service
7.8 /10
Comfort
8.0 /10
Condition
7.0 /10
Location
8.0 /10
Neighborhood
7.6 /10
Amenities
6.2 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
JOHN
Breakfast was across the road at adjacent motel.
2/10
Poor
25 Jul 2026
Gerard
the place is just old and heavily used. odor in the room. the breakfast was awful too!
10/10
Exceptional
25 Jul 2026
Nathaniel
Parking was tight
6/10
Pleasant
24 Jul 2026
William
Very little selection for breakfast, coffee and cups was hit and miss. Front desk attendant barely around.
2/10
Poor
22 Jul 2026
Kasina
A NIGHTMARE FULL OF FLIES AND BED BUGS!!!!

LEFT EXTRA EARLY DUE TO WAKING UP WITH BUGS ON MY PILLOW AND MY SHEET!
The nastiest hotel I have ever set foot in
Self
6/10
Pleasant
18 Jul 2026
TERRI
Ron was clean, especially bathroom. Parking was good. Rest of hotel was a little “tired”. Staff was very nice and helpful.
Partner
2/10
Poor
17 Jul 2026
sebastian umaña
Rooms were dirty, front desk not helpful, breakfast was abysmal.
10/10
Exceptional
12 Jul 2026
Angela
Great room
Partner
6/10
Pleasant
11 Jul 2026
Johnnie
I had to request the management to change the bedding, bring clean towels, toiletries, and the TV never worked...rating from 1 to 10...I'd give it a Zer0!!!
Partner
10/10
Exceptional
11 Jul 2026
Kenneth
Our stay in Yorktown was great. The motel was close to the attractions we were visiting. Great scenery along The James River.
Partner
8/10
Excellent
10 Jul 2026
yiceth alexa
Hh
8/10
Excellent
09 Jul 2026
Mariana
Close stay for my visit to Ft. Eustis and the staff was really helpful.
Partner
6/10
Pleasant
07 Jul 2026
Marcus
We got there at 1 am and there was no one at the front desk, so I had to walk to hotel next door to get assistance. There was stuff floating in the toilet. Mold on the ceiling in the shower. The shower curtain rack was about to fall and curtain wouldn’t stay. Hair stuck to the walls of the tub so it doesn’t appear the bathroom was properly cleaned. The bed was nice and comfy and AC worked. We only slept there and left early the next morning.
Friends
6/10
Pleasant
06 Jul 2026
Shyleema
Ice machine down
Cable no connection
Self
8/10
Excellent
05 Jul 2026
frank
Not the worst hotel I’ve stayed in. Wasn’t bad. Good nights sleep
Friends_and_family Family
8/10
Excellent
04 Jul 2026
Luis
It was okay, not outstanding
Partner
2/10
Poor
30 Jun 2026
arlene
Got bedbugs. Room smelled terrible. Big stains in the carpet
Self
6/10
Pleasant
27 Jun 2026
Robert
Room air conditioner was rattling. TV didn’t work until hotel staff fixed it. Tub did not drain after taking a brief shower. Area around hotel was definitely questionable.
Partner
2/10
Poor
27 Jun 2026
THEODORE
The worst experience I have ever had in my 77 years on this earth. The place was dirty, need for repairs and the last time I will ever stay in this hotel chain.
Friends
2/10
Poor
24 Jun 2026
David
So my my room had a trip in the electrical box. It took 15 hrs to get it switch moved back and forth . I had no tv , no microwave to eat , fridge where food was now defrosting. After mt 5th try I was told to use the microphone where they serve breakfast. Most room had full power including the red roof which they own as well do you think I was offered a room discount an extra night stay no . It’s unreal I have been doing this every week since September. Do you think my stays count for a late check out here is an extra night NO . All the rooms have a problem but with a 2.5 hotel you learn to live with that . I have already booked one more Sun to Wed my usual that’s it . I’m being sincere and honest as possible. Don’t please god use either hotel run and owned by the sane staff . The girl why I was waiting to report my problem said she had been waiting for an hr . Go down the street please don’t use this hotel
Self
6/10
Pleasant
23 Jun 2026
Gavin
The hotel was not well maintained. Our room was not clean. The staff was ok.
Partner
8/10
Excellent
23 Jun 2026
Alexa
Good buy they are need
10/10
Exceptional
23 Jun 2026
James
Nice rooms.
2/10
Poor
22 Jun 2026
Amin
Not Recommended. I stayed 4 nights.
Rooms not clean. Bugs in the room. Coffee maker and mini fridge in room not working. Requested repair but nothing was done. No housekeeping or room cleaning done daily unless specifically requested 24 hrs ahead and even then it was missed. The Air conditioner in the room is loud and noisy and not effective in cooling the room.
The included breakfast is served 7-10 am. If you don't come in the first hour most items have run out. They do not replenish items that have run out .
Front office staff not available most of the time.
Overall a poor stay at this Quality Inn.
Partner
2/10
Poor
21 Jun 2026
valisha
They had roaches climbing out of the phone and in the bathroom. I let the attendant know but she didn’t seem to care a told me to call hotels.com. She now refuses to respond so I ended up paying for two hotels.
Friends_and_family Family
4/10
Poor
21 Jun 2026
Joel
*Smelled like smoke.
*No staff when needed. Staff was off-site.
*Breakfast wasn't stocked and ran empty.
*No blankets were available in the whole hotel. Burnt-out cars in the parkinglot. We didn't even go over to the pool because we lacked confidence in the establishment.
--Most problems were a result of the inappropriate level of staffing. Two hotels were sharing one staff member, who was never available.
Friends_and_family Family
2/10
Poor
18 Jun 2026
Jesus
Will never be staying there again.
Self
2/10
Poor
15 Jun 2026
John Paul
The entire first floor smelled a stinky bathroom. The elevator was broken and the put me on the 5th (top) floor.
Self
2/10
Poor
13 Jun 2026
Anthony
They charge too much for a dirty, run down facility that doesn't care about their customers. Their breakfast is a joke and the burned down car in the lot and busted windows on the building suggest this is a less than 1 star establishment.
2/10
Poor
13 Jun 2026
Dawn
Disgusting, don’t stay here!!!!
Friends_and_family Family
6/10
Pleasant
11 Jun 2026
Isaac
Only thing I was disappointed was that a cleaning rag had been left in the room and for ever how long I don’t know but the room had a stench and I just delt with it!
Self
2/10
Poor
09 Jun 2026
Danilo
A/C was loud, always kicking on and off, curtains will not fully close so light was always coming into the room, Staff was helpful, but was never found, you have to call the office number to get a hold of them because they are also managing and cleaning the Red Roof Inn.
Ice machine was not working on 4th floor,
Parking was ok, no issues,
Breakfast is not the best. No eggs,, they just give you the basics. Carpet was dirty.
Coffee wasn’t the best. It was warm not hot.
Elevator was out of service for the 2 days I stayed there. I do not recommend this place. Save up for a better hotel.
Partner
2/10
Poor
07 Jun 2026
Malinda
The worst hotel experience of my life! I was scheduled to stay June 4-7. I will spare you the long list of complaints. I will just tell you this- I woke up at 1 am on 6/7 to use the bathroom, light came on and there were ROACHES everywhere. immediately went to pack up and found several in my bed and in the drawers. No one at the front desk, to talk to. Loaded up my car, dropped keys off and left. Had to drive two hours to get home in the middle of the night! NEVER again.
Business
4/10
Poor
07 Jun 2026
Senthil Kumar
Elevator not working, refrigerator not working, toilet horrible sound.
Friends_and_family Family
4/10
Poor
07 Jun 2026
Gerald
Bring your own shampoo and toiletries
Self
8/10
Excellent
02 Jun 2026
Calvin
Cost efficient and reasonable services. Mattress was firm; therefore, I did not have any pain in my neck and back.
Partner
2/10
Poor
27 May 2026
Nathan
Room was dirty. Smoke detector in room was open with no battery. Elevator hasn’t been inspected since 2023
2/10
Poor
25 May 2026
Luis
On the Expedia site it said connecting rooms were available, after several calls and messages we were finally assured we would get a connecting room because we had children but the rooms were not connected, it was a lie, when I asked to be switched to the promised connecting rooms they told use they don't have any. On the Expedia website it advertises a buffet breakfast, that is a second lie. It is actually a VERY bare \"continental breakfast with sub par coffee, stale toast and muffins, cereal dispensers, a small waffle maker, but it is unclean. Everything was mostly gone by 830am when we came down, we were utterly disappointed. I want to reiterate that there is no possible way this can be called a buffet and this was the single reason I booked these rooms over other hotel choices. Another issue was our rooms were barely turned over for new guests. Room one had one half used roll of toilet paper (no spare rolls), broken roll dispenser and a mostly empty tissue box. Room two had two half used toilet rolls, I firmly believe they recycle used product to save a buck. Food was also left in the 2nd room microwave from a prior guest, it was a disgusting mess. After our first day out we came back to find no house keeping was done to either of our rooms, when I brought it to the front desk's attention they told me I have to request it every morning of my stay. Their excuse is that they have received guest complains of theft by the staff! AND THEIR BEDS ARE ROCK HARD!!
Family_with_children
8/10
Excellent
25 May 2026
Esteban
The room was nice, but the tub would get easily clogged and took forever to go down, food was ok a little disappointing that the breakfast was small, I wish they would put better pillows and blankets the blanket was a bit rough. Otherwise the hotel was nice.
Partner
6/10
Pleasant
21 May 2026
Amanda
It was a good hotel if you are just spending A night. One single night. When we first arrived I checked in, but it wasn't a check in like I'm used to. The guy was nice but didn't speak much English. I had to correct my address and he said he corrected it but I never saw the correction. That and I had my debit card ready to pay because I did the reserve now pay later option. Instead of using my card right then and there he said it was already paid for. Needless to say I was very confused. The room was ...ok...small for an accessible room which is what I wanted since I have a child under 1. The more space the better but this didnt quite have much space. I also didn't realize our bathroom had a timer for the light. Having to jump out from the shower to jump in front of the sensor is funny now but it wasn't at that moment where I could have slipped and hurt myself. The curtains were very noticeably dirty still. The breakfast buffet was... scarce....even for 8 am considering they open at 7 am...again, good for 1 single night. Full vacation? Forget it! That and I think a homeless guy walked in at some point...he didnt seem friendly, clean or even a person staying at the hotel so...yeah...That and we found out later on the front desk attendant was also the front desk attendant for the hotel across the street. No wonder he seemed frazzled.
Friends_and_family Family
4/10
Poor
19 May 2026
Wendell
Was told room is not available, hotel is booked and that Expedia made the mistake! We had to beg for a room that we had confirmed. We arrived around 9:15 pm and was told checking in had to be done at 4. Never heard you have to be there on a first come first serve basis to stay -plus it was a comfort inn not Quality Inn as stated in Expedia App. Half the building looks like water damage. The AC unit in room is horrible noise and you can’t adjust the
Vent.
Family_with_children
8/10
Excellent
17 May 2026
Adriane
Staff and parking was great. A few renovations are going on at this time to continue to improve this hotel. My family was happy about the pricing and friendly staff. The breakfast was great and there are security cameras around the building to help customers feel safe.
Family_with_children
2/10
Poor
13 May 2026
Rashid
I called to get a refund and I still don’t see it
Family_with_children
2/10
Poor
08 May 2026
Elaina
Bed bugs in room did not stay the night. Difficult time getting refund even with video proof
Self
10/10
Exceptional
29 Apr 2026
samuel
Adequate parking and the stay was very comfortable
Friends
4/10
Poor
25 Apr 2026
Wilbert
Walls in room had patched holes, and large areas had been painted with different, unmatched colors. Many areas were not clean. Iron had red material stuck to it and could not be used.
Self
10/10
Exceptional
23 Apr 2026
Jessaca
Perfect
10/10
Exceptional
23 Apr 2026
Jessaca
Everything
Partner
6/10
Pleasant
17 Apr 2026
alan
It reeked of pot
Smelled like a weed wagon
Self
4/10
Poor
15 Apr 2026
Jason
Room was not very clean. Found trash around one of the night stands when I was looking for the reason the night stand lamps and clock wasn’t working. Found out they weren’t plugged in. So, I plugged those in behind the mattress, nothing. Tried the switches on the wall. Nothing. So then I plugged them into a long extension cord that plugged into ANOTHER outlet on the same wall. Nothing! Two switches at the entryway did nothing. That’s when I noticed the electrical conduit coming out of the ceiling from somewhere else to power the TV, fridge, two lamps, and a power strip. The duvet cover was soiled with something white in drip pattern. The bathtub drained extremely slow. The stairwell strongly smelled of marijuana often. The back door that requires a key card doesn’t close. The breakfast wasn’t. If waffles are the only thing you want to eat, then you’ll be fine. My key card stopped working on my second day. Two attempts (two trips to the front desk) didn’t correct it. Finally fixed with management coming up with the “special key”. The laundry detergent vending machine didn’t operate. The room across the hall had set all of their trash outside their room, it sat there for a day and a half until it was finally removed. The blinds and curtains were broken! Oh! And, when I checked in there was a sign saying to go next door to the Red Roof Inn for assistance. Met that clerk halfway there. The property was not kept up. If they offer room 229, don’t take it!
Self
8/10
Excellent
15 Apr 2026
Don
Quiet, breakfast was ok
Family
8/10
Excellent
06 Apr 2026
dwight
The hotel is a quality inn online. Its very confusing because its actually a Comfort inn . This should be listed somewhere
Friends_and_family Friends
6/10
Pleasant
04 Apr 2026
Maida
Poor breakfast
Family_with_children
2/10
Poor
03 Apr 2026
Ashlie
First off the hotel isn't even the same name you book it under. The smoke alarm in our room was beeping all night long, the blinds do not close and the toilet was leaking, got our clothes soaked. The area is sketchy too. I left my kids outside (23 and 14) to go get a cart for our luggage and a man was trying to circle our car until they started being very loud. We only stopped to sleep on our way home but i would never book again.
6/10
Pleasant
29 Mar 2026
Terry
Property was dated. Though the rooms were clean, the paint was chipped in a lot of places. I saw a front desk person on Friday when I checked in, but Saturday and Sunday for the front desk you had to go over to the Redroof Inn. Breakfast was lacking. Bread and mini muffins, cereal, and apples. I would not recommend this place.
Self
4/10
Poor
21 Mar 2026
Heather
Motel had a bad smell. Front desk staff was running motel next door also. Beds were uncomfortable. Definitely not a $80 a night room. Very disappointed.
Self
10/10
Exceptional
31 Dec 2025
David
I was traveling for and was able 2 get a room and get checked in easily by friendly staff and the room was clean
Business
2/10
Poor
28 Dec 2025
Rodney
My wife was getting my wheelchair out of my car When she opened up the back of my and hit a pothole and rolled her ankle. No one was in the lobby after she checked us in. Then, we get into our room with black mold all over the ceiling, a curtain that won't close because of the asphalt missing out of the parking lot. I try to get into the lobby, and I almost fell out of my wheelchair due to the main threshold of the main lobby door. In our room, (131)there were blood stains all over floor,the bathroom had dried up blood in the corner's by the door. We had a guy stare at us through our window at 2am, and I used my light at him. He left quick. Breakfast wasn't even done when they said it would be and no one to check out. Don't worry, I will NEVER SUGGEST TO USE THAT HOTEL. I BELIEVE THAT someone should put that money back on my (hotel's.com account) don't send me anything back. 😤
Partner
2/10
Poor
13 Dec 2025
Brittany
Room was adequate, uncomfortable bed, holes in the door, awful free breakfast with only cereal and toast - no eggs or bacon. Would not recommend.
4/10
Poor
11 Dec 2025
Sitka
First room smelled like smoke. Second room was dirty with pee running down the outside of the toilet. Hotel reeked of marijuana. Just overall a very uncomfortable nights stay. We were eager to leave.
Business Family_with_children
4/10
Poor
09 Dec 2025
Sean
I was racially profiled while in the lobby of the hotel... Had to show id. Was asked my room number and was told it wasn't my room number.. bad customer service
Partner
2/10
Poor
27 Nov 2025
Colandra
Ice machine doesn't work. Have to walk out in the cold to the next building. Only 1 washer works. Exercise equipment hasn't worked since I've been here
10/10
Exceptional
10 Nov 2025
barbara
Yes. Front desk was unmanned quite a bit. Understand they also was responsible for the other hotel on the lot. Red Roof Inn.
Self
6/10
Pleasant
26 Oct 2025
Toby
The hotel is very old. You’ll find rooms that are outdated. Paint chipped and old. But the bed was comfy and clean. So if you want beauty and modern this is not your place. If you don’t care about modernity and sleeping outdated motel then this is fine. Front desk folks own the place. They were friendly!
Leisure Self
6/10
Pleasant
26 Oct 2025
Debra
Easy to park. Musty in rooms. Rooms clean with old curtains, furniture.Breakfast consisted of mini muffins, toast, waffle, cereal and coffee. No jelly, syrup, butter - very disappointed. Staff worked b/w hotels across from each other. Not always at front desk. Fair / adequate for price but ok to sleep and shower. Probably won't stay again or recommend.
Leisure Partner
10/10
Exceptional
26 Oct 2025
Iris
Very clean, neat and reasonably priced.
Leisure Family
6/10
Pleasant
20 Oct 2025
Gregory
Room had bugs.....staff was limited.....parking was good......gym very small and limited...no one used it.....dining terrible and was told on booking they have continental breakfast but instead just a very limited selection.....not worth the time to eat there
Leisure Partner
2/10
Poor
19 Oct 2025
Paul
The only nice thing was the woman that checked us in. We go to Busch Gardens a lot and this trip was kind of last minute so options were limited. I thought i would give this place a try. Everything in the hotel was very dilapidated. It smelled very dank. The ac was loud and made weird noises. I killed a roach in the middle of the night when i turned the light on to use the bathroom. One of my daughters got a weird rash on her face, arms, and legs. I think it was from the bedding. The breakfast was a joke. There was warm milk and cereal in a container that was filthy! The juice machine only had water that smelled and the coffee was terrible! I paid in advance so i toughed it out instead of leaving for the second night. My kids are pretty easygoing so they didn't complain so that helped. When we left one of them asked if we were going to stay there again. All 4 of them stared at me waiting for my answer. I swiftly told them no. And also told them we were not staying it that area either. Its really ghetto there!
Friends_and_family Family
2/10
Poor
18 Oct 2025
LaDawna
The positive reviews and 7.8 rating for the hotel were really misleading!
The room was very dirty, especially the bathroom. There was hair and dirt on the floor and a suspicious stain on the wall. The tub had mold and soap scum. There was only a half roll of toilet paper and no tissues. We had to go down to the front desk to ask for some toilet paper and the attendant said that they didn't have any and went to the Red Roof Inn across the parking lot to borrow some to give to us.
The sleeping area had a strange smell and there were hairs (human and animal?) on the bedding as well as a suspicious brown stain and smell on one of the pillows.
We truly weren't comfortable staying here and we are disappointed that the ratings and reviews were so different than the reality.
Friends_and_family Family
4/10
Poor
16 Oct 2025
Janet
Check-in staff/lady was rude. Not warm and friendly at all. They would not give us a late check-out even though the housekeeper was two floors down and was not ready to clean our room. Bathroom light and fan came on every time we walked past it. AC was not working properly. Room was warm. This hotel was worn and not worth a high rating.
Leisure Family
10/10
Exceptional
14 Oct 2025
Patricia
Wonderful staff, quiet and safe.
Very clean and comfortable room
Business_and_leisure Self
4/10
Poor
14 Oct 2025
KERI
Front of toilet was dirty and there was a small cockroach behind the T.V. Breakfast selection was non existent. Bare minimum choice of waffles, mini muffin, or cereal. Low value and quality for too much money.
Friends_and_family Family
8/10
Excellent
13 Oct 2025
John
Was a good stay.
Leisure
10/10
Exceptional
13 Oct 2025
Dede
Nice
10/10
Exceptional
10 Oct 2025
Richard
Good basic clean room
Leisure Self
10/10
Exceptional
05 Oct 2025
Deborah
The parking was easy the studio with 2 double beds was very clean and nice
Leisure Partner
10/10
Exceptional
02 Oct 2025
Catherine
I really enjoyed staying here. This was the first time staying in a hotel alone, and I felt very safe. Staff was always around and very helpful. I'm not much of a breakfast person, but they didn't have much options. It was lacking hot food. Other than that, it really was a great stay. Beds were very comfortable.
Leisure Self
8/10
Excellent
26 Sep 2025
Philip
Liked room. Stayed 3 days. Room never cleaned even after telling front desk i wanted it done.
Business Self
8/10
Excellent
24 Sep 2025
karen
It was a nice hotel id stay again recommend to stay
Leisure Family_with_children
4/10
Poor
23 Sep 2025
Peggy
Air conditioning unit was so loud we did not get much sleep. Carpet had stains and looked very dirty. There is no AC in the lobby or hallways. Staff was friendly.
Friends_and_family Family
8/10
Excellent
22 Sep 2025
Cynthia
Staff is very friendly rules were clean beds super comfortable however, after the mid or morning shift, the overnight stuff seems about between this hotel and the red roof across the parking lot
Friends_and_family Family
10/10
Exceptional
21 Sep 2025
Brigitte
Nice friendly receptionist. She helped set the tv channel for us.
10/10
Exceptional
16 Sep 2025
Patricia
Very clean, very quiet and very friendly staff!
Business Self
10/10
Exceptional
16 Sep 2025
Patricia
Very clean, very quiet and very friendly staff!
Business Self
8/10
Excellent
14 Sep 2025
William

One night

Third time I stayed here. Staff very nice and accommodating. Hotel is dated, and the room was clean, but hallways and other areas seemed to be lacking attention to cleanliness. Also previous two times the hotel seemed very busy. This saturday night it seemed a ghost town. Maybe because school is in session and summer is over. Still meets my needs, but there surely room for improvement in overall up keep.
Business
8/10
Excellent
12 Sep 2025
Brandon
Great
Leisure Partner
10/10
Exceptional
08 Sep 2025
Quatina
Decent for the price most definitely.
Family_with_children
6/10
Pleasant
06 Sep 2025
Verified traveler

Disappointing

I have stayed here before & booked here because of the hot brkfst; even paid a lil more than the other options I looked at.. my kids have always enjoyed the pool & pool table.. however the Mulberry Inn is now in the Comfort Inn building & the old Mulberry Inn is now a Red Roof Inn.. so when I booked I was expecting something very different; all the amenities were still being advertised; but weren't available; or if they were & you were allowed access to the other building, the staff didnt bother to info you.. anyway, Highly disappointed in the brkfst or lack thereof; they use to have a very nice set-up, not anymore.. so overall stay was ok but nothing special.. I definitely wont go out of my way to stay here again
Friends_and_family Family
6/10
Pleasant
04 Sep 2025
Teresa
There were dead bugs everywhere.
Leisure Partner
10/10
Exceptional
02 Sep 2025
Yetzally
Close to the base
Leisure Self
10/10
Exceptional
27 Aug 2025
Kristie
Very clean. Great customer service
2/10
Poor
27 Aug 2025
Scott
Pool not open air conditioner didn't work properly no hot water and shower head kept falling off. Breakfast was horrible service was basically non existence. Toilet flushed only half the time one plunger for two hotels
Friends_and_family Family
2/10
Poor
22 Aug 2025
jonathan
DONT RECOMMEND! GOT BIT UP FROM BED BUGS THEY ACTED STUPID & DIDNT WANT TO GUVE ME NO REFUND. ZERO STARS !! ‘
10/10
Exceptional
18 Aug 2025
Jarius
Nice clean quiet property
Leisure Family
6/10
Pleasant
15 Aug 2025
Deborah

Free Breakfast?

Offered free breakfast but it was minimal. Some guest were enjoying it.
Friends_and_family Family
4/10
Poor
13 Aug 2025
Brandy
Room was dirty . Blanket was dirty
Leisure Self
2/10
Poor
12 Aug 2025
Andrea
This was not a good stay. There was rarely anyone at the front desk. The breakfast was bare bones. Our room was literally covered in mold. The tv didn't work. It was awful.
Leisure Family_with_children
10/10
Exceptional
10 Aug 2025
Tierra
Convienant to ft. Eustis.
Business Self
4/10
Poor
09 Aug 2025
Linda
The 1st room smelled like an ash tray. The 2nd room they put us in wasn't as bad. I don't know what they clean with. But its strong ans stinks. The ac is really lound. That same night the smoke detector was beeping all night. Asked for them to change the battery. They said they didn't have a battery and took the smoke detector right out of the room. The only good about the stay is friendly staff and the bed was great. I will never stay again.
4/10
Poor
04 Aug 2025
Amanda
The check in was quick and easy. It was quiet. The room was not cleaned after the previous guests. The sheets were clean, but there were stains on the sides of the mattresses. There were crumbs and jelly on the floor. There were crumbs on the table. The towels in the bathroom were clean, but there was hair from the previous guest. The shower curtain also had stains.
Leisure Friends

Location & surroundings

Quality Inn
16890 Warwick Blvd Building B, Newport News, United States

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Quality Inn

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