Name: Wyndham Garden Williamsburg Busch Gardens Area
Address: 201 Water Country Parkway, Williamsburg, 23185, US

4/10

Poor

30 Jul 2026

Nicole

Brrakfast was fresh, but there could be more of a variety of fresh fruit, types of meat like turkey, and vegan milk like almond milk.

6/10

Pleasant

29 Jul 2026

Michelle

Pool needs some repairs like steps for example, no sun at pool location, too many tress and building block most in the morn to midday.. Breakfast is bare minimum . Only bananas and the run out fast, no yogurts only like 4 at a time. Coffee is horrible. Please update coffee brand or get a Bunn coffee maker, and larger cups. Its like they dont want to spend money on the customers at all. Showers have doors on backwards, like the towel rail is on the inside. I assuming they did on purpose because there are no shelves in shower to place any toiletries not even hanging ones. Bad bad design. No microwaves in rooms. One bed seemed to have dirty sheets, bathroom I think they forget to clean behind toilet and wall. Pretty sure someone made a urine mess on the wall. One switch for light and fan, annoying for those only using toilet the noise was very loud and uncomfortable. Main hotel staff were wonderful and accommodating. Front desk we could barely hear them much less understand there English, mostly due to not speaking up when there many people in lobby. I asked for extra soap 2 times, never recieved it!

10/10

Exceptional

29 Jul 2026

Gina

Clean room and bathroom. Very comfy bed - that’s important to me. Air conditioning worked just fine. Yes the bathroom is small, but it does the job. I did stay in a room with 2 beds, so maybe they’re bigger in other rooms. The pool was clean and very pretty. This place is a perf spot for sleeping and showering. I did notice a lot of families with kids, primarily because there are theme parks in the area, but they weren’t a bother.

8/10

Excellent

28 Jul 2026

Alex

Nice showers, clean rooms, breakfast was really good

8/10

Excellent

28 Jul 2026

Jack

Rooms were clean and beds comfortable. Staff was accommodating and hotel was convenient to attractions, particularly Busch Gardens. Breakfast was fairly good but could’ve used a microwave to heat food a little more. I’ve seen this suggestion in a few reviews. Otherwise good stay and price for two nights.

6/10

Pleasant

28 Jul 2026

Ross

This place is good enough if all you want is a clean place to sleep, and that's it. The staff is friendly and helpful. The facility is the true let-down because it did not match the pictures on this app. There is only one elevator running, which is used by guests and staff, including the garbage collection bin, which left a terrible lingering smell behind, and takes forever to be available. The door in my room had an issue: it was hard to open/close every time. The bathroom had a couple of big cracks in the wall and no shelf to set up your toiletries. Like I said, good enough but IMO, overpriced.

6/10

Pleasant

28 Jul 2026

Razeea

room had a musty smell, no iron, bathroom was small no shelf to rest shampoo and conditioner.

8/10

Excellent

27 Jul 2026

Sharon

The room was a lil dirty and the bathroom didn't have no exhaust in it other than that was an good stay

10/10

Exceptional

27 Jul 2026

John

Very good experience. STAFF especially was fantastic.

6/10

Pleasant

27 Jul 2026

Nia

I did not like the authorization hold
, they charge you double the amount when staying then you have to wait a couple days to get the other half back. so annoying

8/10

Excellent

27 Jul 2026

James

The room was clean for the most part and bed was comfortable. Plus it was close to the theme parks which was the reason for my visit.

The breakfast was not very good despite having cooked options available like eggs and pancakes. The juice machine was disgusting and warm.

The pool was big but in desperate need of being redone. The property itself inside is well maintained, however the amenities are definitely in need of being redone.

6/10

Pleasant

27 Jul 2026

Caisy

Room# 818 the shower was clogged and it would overflow when we’d shower. Make sure your shower isn’t clogged.

10/10

Exceptional

26 Jul 2026

Christina

Staff was very friendly and helpful. Clean room.

2/10

Poor

26 Jul 2026

JASON

The internet never worked in my room for 4 days, I went to the front desk everyday and asked.

2/10

Poor

26 Jul 2026

David

Stay away unless you like to pay for an unclean
The hallways are all dirty and stained. The elevator did not even have the inspection certificate posted sign said it was located at.the front desk. Totally outdated basic tv with no volume. The receptacle behind the night stand missing. Room air conditioner ready to.fall.off the wall. Window finely half the curtains missing.

6/10

Pleasant

25 Jul 2026

Cesar

Good place if you want a stay close to water country and busch gardens. Place is poor maintained. Breakfast is ok. If your stay is for business dont expect good wifi IT DOESN'T WORK.

4/10

Poor

25 Jul 2026

Belinda

1. The breakfast is not good. Limited choices and its the same food selection for days.
2. No housekeeping service at all.
3. No replenishment/s of towels, toilet paper or toiletries.
4. The facilities (bathroom by the lobby, elevator, outside the hotel, dining room) have trash all over.
5. The pool area is dirty as well and unmaintained.

4/10

Poor

25 Jul 2026

Matthew

We got to the room, first thing we noticed was there was no towels or washcloths in the room. Front desk was notified and did bring some up. Room was otherwise dirty, was dirt on the carpet. There was a dirty used towel hanging on the back of the door and hair throughout the shower. My wife hand pulled back the sheets on the bed and there was what appeared to be food crumbs/dirt in there. Room was not very sound proof from neighboring rooms or the hallway, could hear nearly everything going on outside the room

8/10

Excellent

24 Jul 2026

Dena

Good place for the price. It’s nice being right next to bush gardens.

4/10

Poor

24 Jul 2026

Barry

The internet did not work for hour at a time . The toilet was stuffed at least three times during our stay.When mentioned no internet for most of the night he offered some candy free from the concession.

10/10

Exceptional

23 Jul 2026

Nico

Great place to stay near Busch Gardens. Super clean. Great value for price.

8/10

Excellent

23 Jul 2026

NICOLE

The hotel staff were helpful and friendly. It’s under new ownership. So the new owner has regular grade tv’s in the rooms that had to be reset in order to watch. The rooms don’t have ironing boards, irons, blow dryers or microwaves. There was dirt behind the sofa. The toilets are what you would use in a home.
Postives - nice hot breakfast every morning and you are literally across the street from Water Park USA. There is a Target as well. The AC was amazing!! It was a reasonable rate to stay.

10/10

Exceptional

22 Jul 2026

Andrea

The stay and staff were great, the only bad thing i have to say about it was the elevator on the south side moved very slow and i had to ask them to fix the tv , other than that the stay was awesome !

6/10

Pleasant

22 Jul 2026

Heidi

The room was clean and comfortable with a very nice mattress. The location, only like 2-3 miles from Busch Gardens and not much further to historic Williamsburg, was awesome. However, the hotel is in MAJOR need of updating and some TLC with some cracked paint, nasty hallway carpet (room had vinyl flooring with is good for a pet friendly room). The elevators were inoperable as were the magnetic locks on the exterior doors (twice we couldn't get out because lock would not release). Do yourself a favor and just skip the breakfast. The hotel had a very nice wooded, outdoor picnic-like area that was very quiet. The problem was there was quite a bit of \"medicinal\" smoking happening in that area that you could smell inside our room (pulled in by the AC?). Based on the location, price, pet friendly and cleanliness of our room, I'd stay there again but it would not be my first choice.

2/10

Poor

21 Jul 2026

Melvin

This is my 1st time writing a review, so here goes. Never have I had such a terrible experience at a hotel. Upon entering the room, you could clearly hear the toilet was \"running,\" no phone in the room, the 2 night stand lights were not working, nor were the charging ports, there were used towels still in the bathroom from the previous occupants, the desk offered to move me another room but the lights were not working in that room also! The wifi was not working and the TV would freeze repeatly. There were other issues, like the hall carpet being extremely stained and the elevator next to my room was not in service, but those things happen from time to time I guess. If you ask me (which you are,) I think the room was not cleared for occupants. I would not recommend this hotel to anyone...except my ex-wife.

Self

8/10

Excellent

21 Jul 2026

CHRIS

Nice hotel in a very convenient location if you are going Busch garden and water country.

Family_with_children

10/10

Exceptional

21 Jul 2026

felix

I ll come back

8/10

Excellent

21 Jul 2026

Gabriel

Convenient location. Breakfast was good, could have had more drink options.

Self

4/10

Poor

20 Jul 2026

Travis Michael

No refunds. Please choose wisely.

10/10

Exceptional

20 Jul 2026

John.

Me and my family loved this hotel close by water country

2/10

Poor

19 Jul 2026

Savannah

Hotel was poorly maintained

Family_with_children

4/10

Poor

19 Jul 2026

Michael

The only amenity was the closeness to the parks.

Staff was not very informative or helpful

Had to bring my Lenin down to get more

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Dawn

Excellent check in service, room clean and spacious all amenities were available!

Friends_and_family Family

2/10

Poor

19 Jul 2026

Jon

Old/ outdated/ unclean. Staff was nice none the less. Motel 6 vibes

Family_with_children

10/10

Exceptional

19 Jul 2026

Vicdeon

room cleaning should be done everyday

Family_with_children

6/10

Pleasant

17 Jul 2026

Tom

Room was dated. Very few outlets for electronics. No shelf in the shower. AC worked really well.

Family_with_children

6/10

Pleasant

16 Jul 2026

Robert

The rooms are very basic, the bathroom is worn. All the room finishing is as cheap as could have been used and marginally executed. The beds are hard and the pillows are poor. It is cheap however, and the breakfast was good.

Self

6/10

Pleasant

16 Jul 2026

Terri

I stayed here three years ago and the room was newly renovated. At that time we remarked on the fact there was no place in the shower to put down your soap or any other toiletries. And this year there still was no place to lay soap or shampoo, etc. Additionally, the tile at our bathroom door was broken and a trip hazard.
One set of elevators were not operating our first morning. I asked about it at the front desk and was told maintenance had been called, but no one ever let us know there were another set of operable elevators on the other end of the hallway.
The breakfast was fine. Nothing exceptional, good or bad.

Family_with_children

4/10

Poor

16 Jul 2026

Vicki

The bottom of the pool is poorly patched. Only one umbrella for the entire pool. Chairs are old and tattered.

Family

2/10

Poor

15 Jul 2026

Regina

The manager is NOT friendly at all front desk stafff ok, the elevators did not work, the other staff was friendly, beds were uncomfortable the hot water took 20 mins to work find a better place to stay

Friends_and_family Family

4/10

Poor

13 Jul 2026

Charles

Expected better from a Wyndham especially by the park. Rooms out dated and dirty

Self

8/10

Excellent

13 Jul 2026

Sue

Cc

10/10

Exceptional

13 Jul 2026

Pokahonta

Excelente

Family_with_children

8/10

Excellent

12 Jul 2026

Gloria

Rooms were clean and the bed was especially comfortable only things I didn't like was no microwave in the room nor on your floor. Air conditioner a little loud but I would definitely stay again

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Jennifer

We liked the property offered complimentary breakfast. Hopefully the muffin choice will get better. Only chocolate was available. Maybe don't put too much food in the containers so that the food at the top won't get cool too fast. Our rooms were clean. The rooms do need upgrading. There is absolutely where to place your soap or shower items in the shower at all. The beds were comfortable and linens were good. Wifi needs upgrading. We like that the property was close to all our activities and restaurants. We like that there's a pool and a large sunroom for gathering. There's picnic tables and a volleyball net on the grounds. The outside of the building itself needs window cleaning and to be swept for webs around the side entrances. We felt safe and would stay again but hopefully the things I mentioned will be better. The staff were very accommodating to our requests. They were polite and attentive. We did have a toilet issue and didn't have to wait very long for maintenance to address it. All in all, although it wasn't a perfect stay, I believe the issues are fixable.

Family_with_children

2/10

Poor

11 Jul 2026

Bryant

The worst stay we have ever had! The WiFi kept going in and out every 25 minutes. The staff was not helpful. We should have read the reviews on yelp!

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

SHATIQUE

I like the property everyone was helpful and kind. The breakfast was good however they should change it up a little bit everyone doesn’t eat pork and they can use more variety of muffins also there was no cheese. They only have one microwave which is ok but the amount of people trying to heat up food they would need another one or maybe an air fryer or convection oven. And maybe a game room for the children the location is great we love it cause it right across from water country USA. And not to far from Busch gardens. May in the future you guys can have a shuttle van that take you to the parks

Family_with_children

4/10

Poor

09 Jul 2026

Thomas

Yikes! Multiple problems including toilet issues, tv issues, and general stuff. Not many towels for 4 people. Needs major updates

4/10

Poor

08 Jul 2026

TABATHA

Awful mildew smell in hallways. Completely dirty carpeting and walls on the 4th floor. THE SMELLLLL!!! Elevators were so hot. No certificate in elevator either. Room was clean. Tile flooring throughout. Bathroom sink outside the bathroom. Shower was good but bathroom was so small and cramped with no place to hang towels at all. Breakfast was NOT GOOD. COLD. French toast was hard as a rock at 630 am. How? Knats everywhere as well as flies.

Partner

6/10

Pleasant

07 Jul 2026

Jessica

The staff was friendly enough but the photos are not current at all. The carpet is so stained as are all the linen and towels. All of the chairs in the lobby look old and stained as well. There needs to be money to repair and replace these old dirty looking things. I will gladly pay more money and stay at a nicer facility.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Quincy

Yes

Partner

4/10

Poor

07 Jul 2026

Shelby

When I arrived the hotel seemed like it was going to be a great stay. The lobby was nice and staff were friendly and professional. I was disappointed when I arrived on my floor. There was trash throughout the hall and seemed to be no kept. I went and my room and was immediately angry. There was dirt all over the floor and not just a little bit. I went up to housekeeper and asked if he could do my floors. He handed me a broom (there was a language barrier) I go to start sweeping my room and rot a big pile and was fed up. I went down to the lobby and explained I was not happy and shared photos... I was moved to another room which was not as bad as the first but still gross... glitter all over the floor and sink. Toothpaste still on the sink. I reached out to support through Expedia and was given a 50 dollar coupon... ugh I was stuck in this disgusting hotel. On our last day while packing our stuff we found a cockroach on the air conditioner as we opened the curtains for light. Also there was toys under the bed from the previous guest. The air conditioner was also so loud it made it hard to sleep. While I was in the lobby I over heard others complaining some of the rooms have no microwave. Unless you NEED to stay here just don't.

Family_with_children

4/10

Poor

06 Jul 2026

Sara

Very outdated. Hall carpet dirty and stained. Room walls cracked, bathroom lacking towel rods. Toilet and sink clogging. No hair dryer (,as advertised). Not worth what was charged. Not a repeat.

Family

6/10

Pleasant

06 Jul 2026

Laura

The breakfast buffet was not well organized. There wasn’t enough food served. It appears they were short staffed, they kept bring small portions of food at the time. People were online for a while in order to get food.
The bathroom is very small and paint was peeling off the wall which could be a hazardous condition.
Thank you

Family_with_children

6/10

Pleasant

06 Jul 2026

John

Don't be turned off by this 3-star review. Although everything was kind of average, this hotel gets the job done. You can stay here and not regret it unless you overpay close to July 4th, which i did. Everything was decently clean though some of the finer details could use an update I feel. The A/C worked well enough though it was leaking condensation and it was a bit noisy, but not enough to interrupt with sleep. Around the edges of the bathroom tile, it was kind of a slop job with the caulking and the shower curtain was a bit too long but hey it was nice and hot and the pressure was great. I feel like the paint around the whole place could use an update as it was peeling and rusty in noticeable places and definitely took away from the ambience. There was a yellow mop bucket with dirty water just sitting out in the hallway for half a day and wasn't pleasant to look at. On a plus side, I'd say we felt secure? The sensors near the elevator to exit the hotel weren't working all the time and they look dislodged, however, the key card to get in was and that was a nice secure touch. Overall, you can't go wrong with this hotel unless you over pay near a holiday.

Partner

4/10

Poor

06 Jul 2026

Regina

Wyndham should be ashamed for the use of their name. Location was convenient to Busch Gardens and Water Country however property is NOT worth $300+. I have a Wyndham timeshare and the condition of this property is not even a fraction. Room was spacious however lights were super low (yellowish soft white bulbs) so you can't tell if its really clean or not. We had 3 sets of towels which were paper thin and there was 5 of us. When asked for more was told there are already 3 sets. I told him there was 5 of us when I checked in. I received 1 extra set so the kids had to share 👎. Be sure to bring your own soap, shampoo and conditioner. Super tiny bottles in room. No sheets in room for sofa sleeper and when asked front desk we received sheets but we're told to use the pillows off the bed. Sounded like we slept in a dog kennel as big and small dog barks and whines could be heard ALL NIGHT. SOO NOT WORTH THE MONEY! WOULD NOT RECOMMEND OR STAY HERE AGAIN.

Family_with_children

2/10

Poor

06 Jul 2026

Shanodra

We did not stay in Room 602 because it was uninhabitable. Upon entering the room, we found roaches, hair throughout the room, visible dirt, and damp towels that had not even been properly folded. We reported these issues immediately and were moved to Room 501, where we encountered the same unsanitary conditions, with the exception of the visible roach.

After a full day of traveling, we expected nothing more than a clean, safe room. Instead, we were forced to leave the property at approximately 2:45 a.m., pay for an Uber to another hotel, and spend the remainder of the night sleeping in that hotel’s lobby because no rooms were available.

Partner

2/10

Poor

05 Jul 2026

Fariborz

I got mad with price of my room was: dirty, water didn’t go throw sink,no coffee maker in room, I got only after I talked with customer service person.Ac was very noisy and one chair for two people.

Partner

6/10

Pleasant

05 Jul 2026

Christina

There was nothing terrible, it was just OK. We paid a lot of money, and I know it was a holiday weekend, but it just wasn’t justified.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Michelle

We had a small issue at check in, I do advise if you can pay for your stay through the app and not do the reserve now and pay later I would. After check in everything was great. Room was clean, bathroom was clean, breakfast area was well stocked and had good choices. If in the area again we will definitely stay here again.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Bryan

It was ok for one night after a full day at Bush Gardens. Lobby was clean and nice. Check-in was easy. Room was very dated and worn. Stains on curtains and ceilings. Bathroom was small and stained. Grout was poor. No hairdryer in room. Fridge was large and cold. Beds were comfortable. Air conditioning was cold but very noisy (rattled). It needs some TLC and refurbishing BUT if you need a place for 1-2 nights close to water country or BG. It’s ok. Does have free breakfast it we didn’t eat. Pool looked fun for kids.

Family_with_children

6/10

Pleasant

05 Jul 2026

Tonya

Overall it was a nice stay. Very pet friendly but the rooms are a little outdated. Overall for the price we paid for two nights, I expected it to be a little nicer. Great location right off main highway and close to amenities parks.

Partner

8/10

Excellent

05 Jul 2026

Rich

Staff was extremely helpful and this was a great low price hotel very close to busch gardens and water country usa. Didn’t do the free breakfast but they had one. Pool behind the hotel was actually nice and cool being in the shade of the building in the afternoon. The internet was terrible and i ended up having to hotspot my phone but they are working on it. Also the ac was kinda loud but it kept up in 100+ temps. Its not a newer or highend hotel but pretty nice for a budget hotel right there at the parks. Btw IMO beds are kinda firm but i like a really soft bed so YMMV

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Chirag

Breakfast on weekend is very crowded specially serving within schedule time is difficult. Hardly place to seat and eat.
Very little choices for veg. food.

Family_with_children

8/10

Excellent

04 Jul 2026

Tammy

The room was clean enough. The bathroom is very tiny but functional. The room definitely needed to be upgraded. The staff were friendly. Breakfast is a decent continental breakfast as long as you are there early. If you get there closer to 9:00 good luck on getting any breakfast. Our stay was decent we would stay again.

Family

10/10

Exceptional

03 Jul 2026

Carole

Breakfast was delicious

Friends

10/10

Exceptional

03 Jul 2026

George

All was good.

Family

6/10

Pleasant

03 Jul 2026

Keith

The price I was quoted for online and the price I received at the front desk counter were two different prices.

Partner

6/10

Pleasant

01 Jul 2026

Rumana

All good including breakfast except we woke up with some sort of insect bites all over our legs when we woke up the next morning. Unclear what insect it was. Hope pesticide sprays are done

Family_with_children

10/10

Exceptional

01 Jul 2026

Eugena

My family and I stay here every year for our daughters birthday and family vacation The breakfast be good and fresh and the staff is sweet thanks for the hospitality

Family

10/10

Exceptional

01 Jul 2026

Audrey

front desk staff is so nice and we’re so patient when we were having problems checking in. pool is also super nice and kept clean!

Partner

6/10

Pleasant

01 Jul 2026

RACHID

The WiFi is horrible
Every things else is just ok

Family_with_children

8/10

Excellent

01 Jul 2026

Christine

Was fine for a one night stay.

Friends

8/10

Excellent

01 Jul 2026

Andre

Staff that was cleaning and doing renovations was kind of nosey. When we left to go to lunch before i left for work one of them was pretending to be cleaning in the hall but we could tell he had been listening at the door. My company felt very uncomfortable as we left to eat lunch and did not return to the room until I got off saying the men made her feel weird and unsafe.
As for the front desk staff they was very professional and got us checked in and out without any issues.

Partner

2/10

Poor

30 Jun 2026

Elizabeth

The foyer was clean and staff friendly, but that was it.
Out towels were dirty, hair and dirt on one.
We had to move to 1 bed because to spiders.
But then I woke with a bug crawling on me and we left in the middle of the night.

Rugs and walls in hallways need lots of repairs!
Everything looks old and worn except the3 foyer area.

Would NOT stay here.

Partner

6/10

Pleasant

30 Jun 2026

Keara

My mother and I came here on our vacation to Busch Gardens. The hotel is very close to the park and the room was nice. My main issue was our tv was not working and no one ever came to fix it. The WiFi was horrible so we were unable to use our devices when the TV did not work. My mother called the front desk and the lady was kinda rude and not much help. Great room! Just not the best service

Family

6/10

Pleasant

30 Jun 2026

Kristen

Very close to Water Country and just a few miles from BG. The linens were not the cleanest so we asked to clean ALL of our linens the second night. There were still “questionable” stains. The mattress pad had blood or something on it and it was still there even after we asked to clean it. Very stingy with linens and soaps too. Had to ask for more each night. Shower leaked into the floor because of a gap in the bottom of the door. Overall it was a fair stay. Beds were cozy.

Family_with_children

10/10

Exceptional

30 Jun 2026

Amanda

Stayed at this hotel several times. Always clean and quite!

Partner

6/10

Pleasant

29 Jun 2026

Esther

Check-in/check-out Staff was nice and helpful. Breakfast foods were cold and fruit bowl/other items not replenished. Beds were comfortable. Would be nice if they would have had shampoo and conditioner in shower.

8/10

Excellent

29 Jun 2026

Valerie

This hotel is hard to describe, it is an older hotel that they have done some updates too. The stay overall was good, I had no issues, check in went smoothly, the staff was nice. The breakfast was good, pancakes, eggs, sausage and hash browns daily, I stayed 5 days and breakfast was the same each day. The shower is small but the water pressure is good and has good hot water. The sink is outside of the room with toilet and shower and toilet is also a bit small. The beds were comfy but the pillows were flat. One of the pillow cases was stained. The door to the room has both locks but the door had a larger gap that allowed you to see the light through as well as the peep hole did not have a cover. As a woman those things seem small but are important to me to make me feel better and safe. The elevators were old, but in working order, one was broken when I arrived but was fixed 2 days later. The side door on one side where the elevators are did not close all the way unless you pushed it, most evenings when I arrived I didn't need to use the key card to unlock it because the door was open, which can be a security concern. The wifi, internet and TV was spotty at best. Parking was good and breakfast food ran out Saturday morning and everyone had to wait for food, which is understandable but sucked. Overall a good family hotel that is one exit away from Bush gardens and across from target and 11 miles from base and is a decent nightly rate.

Self

2/10

Poor

28 Jun 2026

SAM

This was one of the most disgusting hotels that our family has stayed at. Property is dirty with stains on walls and the carpets everywhere you look. There was the smell of cigarette smoke in the hallways. The room floor was dirty and I did not want to walk on it without shoes on. The water from the tap had an odd smell as well. I will never stay here again and would not recommend it to anyone else. We still enjoyed our trip to Williamsburg and didn’t let the hotel experience ruin it for us. But we avoided coming back to our room as long as possible. I don’t usually write reviews but this was hard for me to dismiss.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jo

The room was updated and extremely clean- even areas hotels often miss. I was very happy with this! The breakfast was minimal and a lot of things were out. Many families seem to stay at this location for the water park which brings a lot of kids in the morning for the breakfast- I think they could do a better job with keeping it stocked.

Family_with_children

6/10

Pleasant

28 Jun 2026

Dawn

We liked that it was right off the interstate and very close to the amusement park.

Family

2/10

Poor

28 Jun 2026

Jacob

If I could give this hotel zero stars, I would. My recent stay at the Wyndham Garden Williamsburg Busch Gardens was an absolute nightmare from the moment I walked through the door.

This property is extremely outdated, completely neglected, and feels entirely unsanitary. The entire place reeks heavily of marijuana, which the staff seemingly does nothing about.

Upon arriving at our room, it was immediately clear that housekeeping hadn’t even bothered to properly clean it. The bed was half-made, the floors were visibly filthy, and the air vents were caked in thick layers of dust and grime. Because of the sheer amount of dirt in the room and the filthy vents, my allergies flared up almost instantly, making it miserable to even breathe.

To make matters worse, when we attempted to discuss these issues with the front desk, we were met with a completely negative attitude. The staff offered absolutely no explanation, no apologies, and zero effort or results to make things right. They simply did not care.

To top it all off, the \"complimentary breakfast\" was a joke. The food quality was incredibly poor, and the selection was practically nonexistent.

This place is a health hazard disguised as a hotel, run by a staff that clearly hates their jobs. Do yourself a favor and book literally anywhere else in Williamsburg. Wyndham should be ashamed to have their name on this property.

Family_with_children

8/10

Excellent

28 Jun 2026

Rowland

I

Partner

6/10

Pleasant

28 Jun 2026

Anna

Outside door would not lock, There was a spill at the side entrance from about 6:45pm, and it was still there the next morning. No one had cleaned it up even though a sign had been placed over it.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Jenni

Although the room was clean enough, there were large cracks in the walls in the bathroom. The property seemed to need some work. There were also very little amenities: no iron, no ironing board, no hair dryer. The breakfast was also lacking in protein options.

Family_with_children

10/10

Exceptional

27 Jun 2026

Audrey

Clean room. Friendly staff. Fair breakfast

Partner

2/10

Poor

27 Jun 2026

Kelly

Not a good experience. Bed covers had stains. Breakfast ok not great. Toilet stopped up easily. Air conditions was wonderful.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Notrayan

The hallway looked nice, but the rooms were only average. The bathroom door didn't lock, which was disappointing. If there aren't better hotel options available, you can consider staying here, but don't expect much. Also, the receptionist wasn't very helpful. But i will not stay again.

Family_with_children

10/10

Exceptional

27 Jun 2026

Krishna

Good and close to two most beautiful places

Family_with_children

10/10

Exceptional

26 Jun 2026

Larry

The staff were friendly and pleasant

4/10

Poor

26 Jun 2026

Erin

My room was not good. The curtains had stains on them. There was an open closet/nook that had no shelves or hanging var and the paint had dropped all over the bottom of the wall. The bathroom was very dated and the vent in the bathroom was dingy and yellow. The shower wall had a crack in it and the shower floor was dingy looking. There were wires along the floorboard by the window that were laying in a gap and had what looked like random chunks of caulk to keep them in place.

2/10

Poor

26 Jun 2026

Rebecca

This place was literally the worst place I ever stayed. The blankets had stains and the toilet kept clogging. I still tried to be ok but then my shower didn’t get hot and the continental breakfast was enough for me. It was so disgusting in that kitchen area. Everything was sticky and there were flies everywhere. The cup they give you for juice was a miniature cup you use for brushing teeth. There were no microwaves in rooms. Everybody shared one downstairs. The cable was horrible and you could barely see the picture on tv. I felt horrible for Max who works the front. She was nice but all she deals with is complaints I’m sure. That place is horrible.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Kim

Room was clean and in a convenient Location. Didn’t like not having a working TV the first night.

Family_with_children

8/10

Excellent

25 Jun 2026

Paul

Decent place to stay especially if u have a dog

10/10

Exceptional

24 Jun 2026

Eugena

This has always been my go to when I'm visiting water country or Busch garden! There very accommodating respectful & clean I 109% recommend

Family_with_children

8/10

Excellent

24 Jun 2026

Timothy

The property was a great option for visiting Water Country USA. Busch Gardens was also reasonably close, though my daughters were not interested in going. The staff were friendly and the breakfast options were decent, though the breakfast room was often filled and it was nearly impossible to maintain stock of breakfast items during breakfast hours. Though this is likely to be expected in a large hotel that is in close proximity to theme parks in the summer months.
Also, while there, our toilet repeatedly backed up but not due to typical reasons. Often just a piece of toilet paper would do it. Additionally, while in the hallway one day I noticed that other guests were requesting the use of a plunger from the staff. So, our issue with the toilet did not seem to be isolated to our room.

Family_with_children

2/10

Poor

23 Jun 2026

Xiaolei

really dirty hotel. will never ever stay there again. The breakfast was very cheesy too. bad bad bad feeling overall.

Family

6/10

Pleasant

23 Jun 2026

Amy

We arrived a little early and were informed that we could not check in until exactly 3:00 p.m. I have never experienced that before. With a hotel of that size, surely there were rooms available at 2:15. Any time I’ve arrived at a hotel within an hour of check in time, I’ve been allowed to check in.

Friends_and_family Family