Name: DoubleTree by Hilton Williamsburg
Address: 50 Kingsmill Road, Williamsburg, 23185, US

4/10

Poor

08 Jul 2026

Joshua

I was

8/10

Excellent

06 Jul 2026

Richard

Cool place.

4/10

Poor

05 Jul 2026

Antoinette

Staff friendly. Breakfast very good although not included. Many amenities for kids next to Busch Gardens. Bed nice, however ceilings and carpet not clean and dilapidated. I had very limited options to cancel second day; would have been reimbursed very small amount;That was unacceptable. Probably more options if had booked through hotel. Did not see a phone number on Expedia to call directly.

Partner

4/10

Poor

05 Jul 2026

Antoinette

Staff friendly. Breakfast very good although not included. Many amenities for kids next to Busch Gardens. Bed nice, however ceilings and carpet not clean and dilapidated. I had very limited options to cancel second day; would have been reimbursed $41 out of 221 through Expedia; That was unacceptable. Probably more options if had booked through hotel. Did not see a phone number on Expedia to call directly.

Partner

10/10

Exceptional

05 Jul 2026

Vickie

Breakfast was great. Very clean rooms

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Aarayon

The ambience of the property was great

8/10

Excellent

02 Jul 2026

Brandi

The arcade was a fun touch. Near some good restaurants. The room AC was a bit noisy and the air felt a little damp. Beds were very comfy.

Family_with_children

10/10

Exceptional

01 Jul 2026

Dwane

This was almost like an resort. Large pool, video games, bar, free cookies at check in. Plus it was not to far from other places.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Chelsea

The hotel was a great stay!

10/10

Exceptional

28 Jun 2026

Heather

Excellent all the way around.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Cristal

Bathroom could use some updating

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Brianna

Everything was clean and well maintained. The kids loved the arcade room - a nice place to have to keep kids occupied while at a hotel.

Family_with_children

6/10

Pleasant

24 Jun 2026

Don

Everything pretty good, but the room cleaning ladies threw away all the papers on my desk, including my breakfast vouchers! Hide these.

10/10

Exceptional

22 Jun 2026

Julie

Check in was easy and the staff was super friendly... They even gave us extra time to check out the next day - the beds were so comfortable that I had a hard time getting my kids up in the morning. We will definitely stay more nights next time so that we can take advantage of all the amenities. Despite our quick trip we all had a great time. Even after we checked out we were able to explore the hotel and play in the arcade. We can't wait to stay there again, swim in the awesome pool, and dine in the beautiful restaurants!

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Diane

Great place for families especially if you are visiting the theme parks. Large pool, arcade, bar, market for coffee and snacks and great nearby dinning.

Family_with_children

6/10

Pleasant

20 Jun 2026

sharon

This hotel being so close to Busch Gardens was the only positive.

Family_with_children

8/10

Excellent

18 Jun 2026

latanja

Max at front desk customer service was great friendly an very helpful. Making all adjustments with a smile.
Thank you....svc will have me returning...alittle up grades to the rooms would help....thete was no coffee maker nor microwave no soap stand in shower no rack for wash clothes...

Family

10/10

Exceptional

16 Jun 2026

lacrecia

Really nice hotel, nice get away and the rooms are spacious and comfortable

Family_with_children

10/10

Exceptional

10 Jun 2026

Lakisha

Really enjoyed our room! Very spacious. The kids loved the pool and its access getting to the outdoor pool through the indoor pool, that was cool. My only issue was the bathrooms exhaust fan not working to help with the moisture during/ after a shower,

Family_with_children

10/10

Exceptional

09 Jun 2026

John

Clean room. Staff was friendly

Partner

2/10

Poor

07 Jun 2026

Shai shawn

Cigarette butts on patio things in bathroom are broke tub was dirty

Partner

10/10

Exceptional

06 Jun 2026

David

The rooms are large and spacious- excellent amenities!

Family

10/10

Exceptional

31 May 2026

CArol

The rooms were nice clean and comfortable. Check in was easy. Location was good for restaurants . They could have included a continental breakfast and to have to pay for parking was not good. The parking lot was big no need to charge good thing we only stayed for 2 nights for a wedding otherwise I would choose another hotel. Don’t think I’ll go back if I’m in that area again.

Partner

10/10

Exceptional

31 May 2026

Joseph

Check in staff was excellent

Family_with_children

10/10

Exceptional

28 May 2026

Andrea

Stayed for conference and it was great!

Self

2/10

Poor

26 May 2026

Mahmoud

Terrible stay! We checked out the next day.
I simply cannot believe that this hotel is considered a four star hotel on Expedia.
The room that my son and I were booked at looks like it has not been mortal since the 1990s furniture was broken down. There was a shock hazard/electrical wire hanging out from underneath the AC. The patio door does not lock at all. There were ants on the bed and a fly in the toilet, the door handle to the bathroom door was sticky. I honestly don’t know where to start with how bad this experience was for us however, let me just say that the staff was very lovely and nice and tried their best to make a good situation out of it. I cannot believe that this is actually a licensed Hilton hotel, if Hilton were to send their own inspectors here I think they would pull their license immediately. The owners of this franchise simply do not want to invest any money in this place and it is literally falling apart. Please see the pictures they’ll speak for themselves. And it’s not because it’s located in the bad area on the contrary, it is actually located in a very nice area and in the heart of Williamsburg where there a lot of nice decent hotels. bottom line is there’s no justification for allowing this place to fall apart and become as rundown as it is. They are making a lot of money being next to Busch Gardens, and refuse to reinvest any of it into the hotel itself.

Family_with_children

2/10

Poor

25 May 2026

DAN

It is surprise Double Tree has such a shabby building in Williamsburg. The noice of AC in the room is huge, you basically feel thunderstorm the whole night, I literally was thinking it was heavy raining for the whole night. And about the clean room, you barely feel someone is cleaned anywhere of the room. The check out line in the morning is long and they only have one staff at front desk for all customers, so you have to wait for very long time, horrible place. Breakfast is not covered, they charge higher fee for low quality breakfast, with this price, Holiday Inn free breakfast is even better, here they just charge you with no care for anything. Btw, they also charge a restoration fee and parking fee when you check in, even NY hotel will not charge restoration fee, this definitely no good choice in Williamsburg. Not recommend to anyone.

Family_with_children

10/10

Exceptional

25 May 2026

Walter

The updates are nice. The hotel is spacious and plenty of space in the common areas. It has a nice bar and game room for the kids.

Partner

10/10

Exceptional

24 May 2026

Laurie

The room was clean and the facilities were well kept

Partner

10/10

Exceptional

24 May 2026

Alexis

We had so much fun !!!

8/10

Excellent

15 May 2026

Andrea

Comfortable beds. Nice soaps and shampoos. Wish breakfast was included. We didn’t use the pool.

8/10

Excellent

04 May 2026

Angela

Only thing I did not like is that I had to pay for parking each night. Most other hotels in the area offer free parking

Friends_and_family Family

10/10

Exceptional

02 May 2026

Clare

Very convenient to Busch Gardens and Colonial Williamsburg. Kids loved the pool and arcade. I loved that you can get good coffee in the lobby.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Harumi

Front desk staff are very nice

10/10

Exceptional

26 Apr 2026

Takele

Was a great stay. Restaurant, bar staffs were so great!

Family_with_children

10/10

Exceptional

26 Apr 2026

Michael

It is a great hotel for families with children. We stayed there a few days and had a pleasant experience. The hotel has an indoor and outdoor pool, and we took advantage of a summer weather and used the outdoor pool. The hotel is near the Colonial Williamsburg and Jamestown. We used the EV charging station at the hotel to get to points of interest.

10/10

Exceptional

15 Apr 2026

David

Third time staying there. Staff has always been helpfull. Rooms are always clean. Food and amenities are great.

Family_with_children

8/10

Excellent

15 Apr 2026

Doris

Clean room , friendly and professional staff

Partner

10/10

Exceptional

12 Apr 2026

Kathleen

Very welcoming check in staff!

Family

10/10

Exceptional

11 Apr 2026

David

Breakfast and space were fantastic

8/10

Excellent

10 Apr 2026

Sam

Old building. Well maintained. .

8/10

Excellent

07 Apr 2026

Andrea

The arcade was a lot of fun.

Friends

10/10

Exceptional

06 Apr 2026

Michael

Room clean, pool great.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

FIRAS

The Hotel was clean but there was some area that needed some improvement and be more clean, for example the room was clean but the bathroom has flush problem my wife could not sleep because the toilet water kept running and flushing by itself every 2-3 minutes. Further more the vent looks disgusting. The pool was crowded, dirty, and had foggy water. Along with that the rooms were not isolated, which was very disturbing since you can hear a lot happening around the room.

Family_with_children

10/10

Exceptional

05 Apr 2026

Robert

Always the best stay

Partner

10/10

Exceptional

04 Apr 2026

Shane

Yes

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Greys

The breakfast was good. I wish I had known I could request an omelet ahead of time before choosing food from the buffet. The pool was okay, but the water seemed a bit dirty. There were plenty of towels in the room, and the bed sheets were clean. Overall, it was a nice stay. However, the hotel felt somewhat cheap, especially considering we paid almost $300 for one night. Compared to other hotels in similar condition in the area, it felt overpriced.

Family_with_children

6/10

Pleasant

31 Mar 2026

Ethan

Pros: Great front desk staff, especially Rich at the front. Quiet rooms. Lots of space.
Cons: Long wait to be seated at breakfast and then had to leave because no one came to take our order for ten minutes. Limited food choices. Got food at the quick market one day. Food was lackluster but staff very nice.

Family_with_children

8/10

Excellent

29 Mar 2026

Joan

Close to Busch if that’s your main purpose for the trip but further from the main part of Williamsburg. Huge lobby and bar area for hanging out with fellow travelers. Bathtubs/showers could use some refreshing but overall fine for the trip.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Ryan

Bar had a strong selection of beer and wine, the pool was clean, and the arcade was a great touch. My 4 year old Nieces said it was \"the best hotel EVER\".

Family_with_children

6/10

Pleasant

08 Mar 2026

Gordon

Yes

Partner

10/10

Exceptional

02 Mar 2026

Jeff

Hotel is a great partner for the Scares That Care convention, plenty of on site amenities and very close to downtown Williamsburg.

Self

10/10

Exceptional

01 Mar 2026

Chela

Great stay!

6/10

Pleasant

27 Feb 2026

Aaron

The staff did very well for the problem they had to endure. The system went down the whole weekend. So check-in was old school, pen and paper. Staff had to check rooms for occupancy, etc. a big problem was not having internet when we expected it. We didn’t have internet during our whole conference/retreat. It would have been nice to either have a backup system or give discounts/rebates.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Deena

Room was clean staff was great!

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Wanda

Chris was Amazing, the room was beautiful, clean everything was perfect but I did love was the greeting on the tv Welcome Wanda

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Ernest

Great customer service from the staff!

Leisure Family

10/10

Exceptional

01 Jan 2026

Kristin

Friendly s

6/10

Pleasant

31 Dec 2025

Cynthia

There was not a free breakfast. I don't understand why they charge for parking especially in the off season. The double queen-sized room was small for 2 people. The patio door lock didn't lock. The staff was fantastic!

Leisure Partner

8/10

Excellent

30 Dec 2025

Carlos

Clean room

8/10

Excellent

28 Dec 2025

Kestra

Staff was great very efficient and responsive , close to busch gardens and water country usa

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Satomi

The staff was very helpful and friendly. The location is convenient and close to Busch Gardens.

Leisure

10/10

Exceptional

25 Dec 2025

HYUNGJOO

A very friendly staff and a spacious room

Leisure Family

10/10

Exceptional

24 Dec 2025

ESTEFANIA

Excelente lo unico es q el desayuno hay q pagarlo

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Nicholas

Amazing place

6/10

Pleasant

21 Dec 2025

Sonam

Drove 2.5 hours to get to this hotel and arrived at 3pm. Was greeted by a young gentleman st the counter. He allowed us to check in early since our room was ready. He then hands me a set of key cards and says ok you are set. He doesn’t tell me my room number or where to go. I asked him what’s our room number? He replies with the room number as if I should know. At this point he doesn’t even tell me where to go. I tell h ok but which way is the room. He points his finger and says “Just go that way.” He mentions nothing about possible breakfast services for guests, any amenities we could use, nothing. I had to look up myself on the website to find our breakfast is not free at this hotel. For this to be a Hilton hotel front desk staff need to have better training on how to interact with guests during check in. No guest should have to ask what’s their room number or how to get to their room. We’ve traveled all over the United States, and this was our first time staying in Williamsburg at the Double Tree. Very disappointed we will not be staying here again.

Leisure Family_with_children

6/10

Pleasant

19 Dec 2025

Kimberly

Shower not working properly, paying to park when you’re a guest at the facility is ridiculous. We were comped price after the fire alarm engaged however, paying for parking is silly

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Joe

Great staff, location and service

Leisure Partner

8/10

Excellent

15 Dec 2025

tanya

Nice hotel.

A couple AC outlets in the room did not work.

One standing lamp was intermittent because of a loose connection.

8/10

Excellent

10 Dec 2025

Theda

The breakfast was not free. The staff were pleasant, friendly and accommodating.

10/10

Exceptional

07 Dec 2025

Alexander

Hotel staff was very helpful with any problems we had

Leisure Family

10/10

Exceptional

03 Dec 2025

Margie

Rooms were clean - hotel is lovely and the staff very friendly - looking forward to staying there again.

Leisure Family

10/10

Exceptional

03 Dec 2025

Addie

James who I spoke with at the front desk was the absolute most helpful person I could have imag

10/10

Exceptional

29 Nov 2025

Scott

We stay several times a year at this doubletree and recommend it to families

Friends_and_family Family

8/10

Excellent

29 Nov 2025

T

Front desk clerk was very friendly. The lower level of the hotel was breathtaking. I could tell a lot of thought went into the upgrades.

I could see however the repairs needed on my floor. I stated on the third floor. When walking through the halls and looking up I could see the damage.

In my room, the toilet was really low to the ground. The door to the bathroom had a scratch on it.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Keith

Everything is great!

6/10

Pleasant

19 Nov 2025

Klaus

Needs to be renovated properly

Business

10/10

Exceptional

16 Nov 2025

Susan

Great customer service

10/10

Exceptional

11 Nov 2025

Kevin

Good stay

10/10

Exceptional

10 Nov 2025

Kimberly

Loved our stay will always stay here when in Williamsburg!

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

Karen

Very clean room and comfortable bed.

Leisure Family

8/10

Excellent

09 Nov 2025

Stan

clean room

Leisure Family

8/10

Excellent

05 Nov 2025

Lisa

The room was great; clean, comfortable, and everything we expected from a DoubleTree stay. We were very happy with our experience overall.

However, we decided to extend our stay by one additional night and were surprised that the rate had increased by almost $200 from our original reservation. That kind of jump felt excessive and disappointing, especially since everything else about our stay was excellent.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Kian Casey

Terry was amazing front staff. Very helpful

10/10

Exceptional

27 Oct 2025

John

Bar/ Restaurant food needs help. The food is below standard quality. The menu and food was better 2yr ago before they changed staff in the kitchen.

Partner

10/10

Exceptional

15 Oct 2025

Shawna

Hotel was clean, staff accommodating; will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Allison

This was a really good trip the hotel was smaller than expected but it was clean we had a good time

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Steven

Remove the daily parking fee. I feel this is an unnecessary charge and received no benefit from the fee charged.

Partner

4/10

Poor

07 Oct 2025

Emili

Staff was friendly, room was clean, outdated and not anything to brag about. They charge for parking $20/night for the huge parking lot only they occupy and breakfast is not complimentary nor worth the money they charge for it. The amount we paid to stay here was way overpriced for what we received. We will not be staying here again.

Leisure Partner

8/10

Excellent

05 Oct 2025

Lawrence

Door lock batteries went dead and could not get into our room. Had to sit in hall until maintenance came. Other than that incident, overall a good stay

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Jodi

Everyone very friendly. Good food. Very clean.

Leisure Family

10/10

Exceptional

03 Oct 2025

Natasha

Just excellent, clean, nice accommodations, the only complaint I have is that the cost of alcoholic beverages at the hotel was stupidly outrageous (Like $20 for a rum and coke). Everything else was great, though!!

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Tacoma

Staff were friendly!

10/10

Exceptional

30 Sep 2025

Cheyanne

Great atmosphere, will definitely come again.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Jasper

Great location

Business

6/10

Pleasant

26 Sep 2025

Michael

Everything was just fine except for when I checked in. The girl that checked me in might have been the most rude experience I have ever had at an any hotel ever. She just acted like I was inconveniencing her entire day. Talking bad about guests to her coworkers in front of me and just general distain for life. Listen I get it I was in hospitality for years but you have to fake it until you make it. Go talk trash about everyone out back not at the front desk and don’t take it out me. I had a bad day to but I was still kind.

Business Self

8/10

Excellent

25 Sep 2025

Kay

Large updated hotel. Room was huge, appeared to have once been 2 rooms. 2 thermostats that were competing as 1 was blowing hot & 1 cold. Bathroom counter very small but shower was great! King bed was a bit soft. We didn’t eat in the restaurant but the coffee stand was good. Lots of uncovered parking.
Jamestown & the American Revolution Museum were both outstanding. The films at each were well done & the settlement replicas were very interesting. Well informed staff.

Leisure Family

10/10

Exceptional

24 Sep 2025

John

Overall, a good stay.

10/10

Exceptional

21 Sep 2025

Steven

Close to Busch gardens. Hotel has restaurant, bar. Very quiet

Leisure Family