Name: Holiday Inn Express Williamsbrg Busch Gardens Area
Address: 480 Mclaws Circle, Williamsburg, 23185, US

10/10

Exceptional

28 Jul 2026

Ada

Great place to stay

6/10

Pleasant

28 Jul 2026

Cindy

I had a towel issue. I booked with 1 adult and 3 teenagers. When I checked in there were only 3 towels. Every day after cleaning I only had 2 or 3 towels.

10/10

Exceptional

27 Jul 2026

Maryeline

This property was amazing for me and my family!!! It was very clean and they had friendly staff that were very helpful! Great pice as well!

10/10

Exceptional

26 Jul 2026

Oranous

When I spoke with the manager about my health issues, she kindly considered them and made sure to provide me with a clean room, plus they offer a very good breakfast for free

6/10

Pleasant

26 Jul 2026

Tiffany

It’s very close to Busch Gardens but most hotels in the Williamsburg area will be so get something cheaper because the room was incredibly small, my reservation was incorrect (I needed two queens and they had me in a king room) it was changed but first Floor literally the first room by the check in. The bathroom/shower was standard at best. Coffee machine in the room was broken.

6/10

Pleasant

26 Jul 2026

fri

Everything was good but I felt the beds were not comfortable and too hard. This has never been a complaint as I have stayed at various hotels but for some reason, I felt this one. Other than that, my experience was good. The breakfast was great, staff were also good.

10/10

Exceptional

25 Jul 2026

Jennifer

Excellent Customer Service. Breakfast was delicious. Everything is clean.

10/10

Exceptional

23 Jul 2026

Karen Noemi

Really nice and good location

8/10

Excellent

22 Jul 2026

Tracy

I have nothing bad to say. The room was very spacious and clean. Excellent breakfast options. The staff was very helpful and pleasant. Would of been nice if there was a hot tub, but not a deal breaker. The location is amazing. Highly recommend.

8/10

Excellent

22 Jul 2026

Robert

The hotel was a good choice for our trip. The location was perfect. The staff were very friendly during every interaction. Because we were traveling with our grandsons, we chose the hotel because it looked clean, had the outdoor pool, and the breakfast. The hotel was clean and the boys enjoyed the pool. The breakfast was meh, but what we expected and it worked.

Family_with_children

10/10

Exceptional

21 Jul 2026

Holly

We loved our room… it was so spacious and clean. The beds were so comfortable.

Family

10/10

Exceptional

21 Jul 2026

Zinash

Nice and clean hotel!

Family_with_children

2/10

Poor

21 Jul 2026

Brandon

Gave us a room above laundry room and they ran it non stop throughout the night. Refused to do anything about it or refund anything. The staff although friendly, provide poor customer service.

Family_with_children

10/10

Exceptional

21 Jul 2026

Hunter

Thanks

10/10

Exceptional

19 Jul 2026

Nora

Nice and clean to stay

Family_with_children

10/10

Exceptional

18 Jul 2026

Elena

My husband and I stayed here for one night after spending the day at Busch Gardens. The staff were kind and helpful, and our room was impeccably clean. It was also very quiet and peaceful! We would stay here again without hesitation. The bathroom and shower were spotless, the carpet and furnishings were clean, and the sheets and bedding were clean and spotless. I was impressed.

Partner

10/10

Exceptional

18 Jul 2026

MICHELLE

We had a wonderful stay. The room was clean and spacious. The breakfast was good. It was right next door to Busch Gardens and a short distance to Water Country USA.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Stephanie

Property is in perfect location to access the main parts of Williamsburg.

Partner

6/10

Pleasant

15 Jul 2026

Chad

Overall it was nice. Safe area, friendly staff. Don't be fooled about breakfast. It was not good. Another reason for taking stars off was the room climate controls. Somehow it is possible to be 68 degrees in the room and still be 80% humidity. The humidity in the room made it uncomfortable to sleep. The lobby and hallway felt more comfortable.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Amy

Overall a decent stay. It was extremely humid and sticky in our room even though the temp was set at cool temp.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jacky

I would definitely stay here again. Prime location, well kept hotel.

Family_with_children

10/10

Exceptional

12 Jul 2026

Kelly

It was so close to Busch Gardens, just a few minutes drive. That proximity alone was worth the stay!

Family_with_children

8/10

Excellent

11 Jul 2026

Buddy

Sadly no free breakfast.

Partner

8/10

Excellent

11 Jul 2026

Paul

Great place to stay, staff were nice place was well kept and clean.

Partner

4/10

Poor

09 Jul 2026

PAUL

WHEN YOU ARE STANDING IN THE SHOWER AND FIND THAT THE STAFF HAS LEFT YOU WITH AN EMPTY SOAP DISPENSER, IT IS A LITTLE LATE FOR A WELL INTENTIONED STAFF TO BRING YOU A REPLACEMENT SOAP DISPENSER. THE BREAKFAST WAS VERY MARGINAL - PANCAKES COOKED ON ONLY ONE SIDE ARE NOT VERY TASTEY AND BUNS SO HARD THEY CAN NOT BE CUT WITH A KNIFE. THE STAFF WAS VERY HELPFUL, AND THE FACILITIES ARE ALMOST BRAND NEW, WHICH ARE BOTH VERY POSITIVE.

Partner

10/10

Exceptional

09 Jul 2026

Mia

I love the navy blue crocodile print wallpaper in the room. Staff was exceptional and food was delicious.

Family_with_children

2/10

Poor

09 Jul 2026

Latoya

Do do it!!

10/10

Exceptional

08 Jul 2026

Nina

Breakfast was decent each day with selection of carbs, eggs, turkey and pork sausage, etc. Coffee machine was scalding hot though.
Clean and comfortable beds, site maintained, would stay again!

Family_with_children

8/10

Excellent

07 Jul 2026

Catherine

The staff was very friendly and extremely helpful. We felt that the breakfast hours could be extended. The current hours are 6:30 to 9:30 AM. It would be better if breakfast was served until at least 10:30 or 11:00 AM. The area lacks walkable shops, bars, and restaurants

Partner

4/10

Poor

07 Jul 2026

Farzaneh

The hotel bathrooms were old and not upgraded, which made them look unclean. There was also blood on the blanket, which was very concerning. The check-in experience was unpleasant because we had booked two rooms, but the hotel said only one room was under the confirmation number, and the confirmation numbers did not match the hotel’s system. We ended up having to call customer service and wait 30 minutes with three tired kids.
The breakfast items kept running out, and there were no refills for 15–20 minutes, even after asking a couple of times. The oatmeal was empty since 9:15 and was not refilled before breakfast ended at 10:00. They also usually close the kitchen door around 9:50, which is 10 minutes earlier than the scheduled closing time.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Wayne

clean handy location

10/10

Exceptional

04 Jul 2026

Tony

We enjoy everything about our stay

Family_with_children

8/10

Excellent

03 Jul 2026

M Kevin

Nice, comfortable

Self

10/10

Exceptional

01 Jul 2026

Helen

Staff, clean room,

Self

10/10

Exceptional

30 Jun 2026

Guillermo

The hotel was really nice inside and really clean . The room that I got in the hotel was really nice too . The breakfast was good but I wish they would fix it a bit . But overall I recommend this hotel if you are around this area.

Family_with_children

10/10

Exceptional

30 Jun 2026

Teresa

The location is great and the front desk person was wonderful.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

James

Very good all-around hotel, we had to stay in a day on our 2 day trip to Busch Gardens because of rain and the Hotel was a great stopping point. Wish the staff kept the towels for the pool a little more plentiful, however we had extra so it wasn’t too big a deal. Staff was super helpful with extra amenities upon request and making sure they were received, and very polite & engaging at breakfast. Overall Perfect stay for travelers needing a Hotel close to the park, not even a 5 minute drive either way!

Friends_and_family Friends

2/10

Poor

29 Jun 2026

Keisha

I am writing to file a formal complaint regarding the treatment I received during my recent stay.

While enjoying the water park, I received a call from the front desk stating that I was supposed to have checked out that day. I explained that my reservation was for two nights ending on the 28th and that I had my confirmation number. Rather than verifying my reservation, the front desk employee repeatedly insisted that I leave and stated that she would \"hate to throw my belongings out of the hotel.\"

At no point was I disrespectful or argumentative. I simply wanted the opportunity to provide proof of my reservation.

While I was on the phone with the third-party company where I booked my stay, the same employee called back and informed me that the night auditor had mistakenly removed the second night of my reservation. The error was on the hotel's end.

Although I understand mistakes happen, threatening to remove a guest's belongings before verifying a reservation is unacceptable. Because of the way I was treated, I no longer felt comfortable staying at the hotel and checked out around 7:00 p.m., forfeiting the second night of my stay.

I respectfully request that this employee receive additional training in customer service and the proper handling of reservation discrepancies. I hope this complaint is taken seriously so that no other guest experiences the same treatment.

Family_with_children

8/10

Excellent

28 Jun 2026

DEBRA

Rooms were very clean, hotel was very full so breakfast was really full and not a lot of places to sit we stayed at a Holiday in Wilmington NC and they had cookies in the afternoon which was nice didn't see any in Williamsburg otherwise a nice stay

Partner

10/10

Exceptional

27 Jun 2026

Andy

nice and clean room

Family_with_children

10/10

Exceptional

27 Jun 2026

Michela

This hotel has the friendliest staff! The breakfast was really nice as well.

Family_with_children

10/10

Exceptional

27 Jun 2026

Roberto

our room is clean and the bathroom is clean and well maintained. overall 10/10

Family_with_children

10/10

Exceptional

27 Jun 2026

Regina

Great location close to Busch Gardens

Family_with_children

10/10

Exceptional

25 Jun 2026

Shari

This hotel was top notch! We really enjoyed our stay!

Partner

8/10

Excellent

25 Jun 2026

Mary

The overall hotel is good for a 3 star hotel. The beds were comfy, the staff was friendly, and the breakfast is a nice amenity.
Cons: There were stains on the walls in bathroom, the tub could use a better scrub, and the carpet was dirty.

Family_with_children

10/10

Exceptional

25 Jun 2026

Astrid

Overall excellent experience!

Family_with_children

8/10

Excellent

25 Jun 2026

Kenneth

The most important thing: it was clean.

Family_with_children

4/10

Poor

24 Jun 2026

Lidiya

The hotel was disappointing overall. The carpet in the room was very dirty, the bathtub was old and worn, and having the sink located outside the bathroom was very inconvenient. The breakfast was poor, consisting mostly of highly processed frozen foods. The only positive was that coffee and tea were available 24 hours a day, which was appreciated. Unfortunately, I would not choose to stay here again.

Family_with_children

10/10

Exceptional

23 Jun 2026

Trena

This location was very convenient to the Busch Gardens Water Country areas. We were less than 8 minute drives to either. We were very close to Historic Williamsburg as well, which made a nice day out.
The hotel staff was helpful. The rooms were comfortable and we enjoyed our stay.

Family_with_children

10/10

Exceptional

23 Jun 2026

Mary

The hallways could have been air conditioned. They were very hot

Family

8/10

Excellent

22 Jun 2026

Richard

Good

2/10

Poor

21 Jun 2026

Amber

Ac didnt work and staff not helpful

Friends_and_family Family

4/10

Poor

21 Jun 2026

Michelle

We checked in late but the carpets next to the bed were sopping wet with large brown stains. Our socks and feet were soaking wet. The room smelled like mildew and air conditioner blew moist moldy smelling air. The blankets and beds were moist and floors due to this. We sent a message through Expedia and next day they came in room and dried the carpets but the air conditioner issue remained for the 3 nights we stayed. Coffee was weak and breakfast ehhh.

Partner

10/10

Exceptional

21 Jun 2026

Angie

We stayed for two nights for a quick trip to Busch Gardens. It was super close to the park and to a lot of eating places too. We loved that they had Dove products in the bathroom! What a plus for my sensitive skin family.
The staff were very nice and helpful when we needed extra bedding for our child. We would stay here again, close to colonial Williamsburg too!

Family_with_children

10/10

Exceptional

20 Jun 2026

Deborah

Everything was very nice. Comfortable stay. Courteous staff.

Family_with_children

10/10

Exceptional

19 Jun 2026

Christopher

Room was nice. Wish the breakfast had Oj seems they were out. Other than that had a good stay.

Family_with_children

10/10

Exceptional

18 Jun 2026

Karen

Consistency is the name the name of the game here. We have stayed here many times and it’s the only place we will stay at when in Williamsburg. If this place is available stay here.

6/10

Pleasant

17 Jun 2026

Erik

The hotel is very clean and seems brand new. There were a few disappointments that other travelers should know about:
1. The IHG website offered a package that includes breakfast. But breakfast is complimentary for all guests. This is deceptive marketing.
2. I booked a 1-room suite. I thought that meant a separate bedroom. Alas, I was wrong. Other Holiday Inn Express hotels have 1-BEDroom suites, so I booked/paid for a room that did not match what I wanted. This hotel does not have 1-bedroom suites, per the receptionist when I called to raise my disappointment.
3. The fitness center has the bare minimum equipment. Again, other new Holiday Inn Express hotels have better facilities.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Elizabeth

.………..All good ………….!

10/10

Exceptional

15 Jun 2026

Jimmy

Great place

Family_with_children

10/10

Exceptional

15 Jun 2026

Donna

Nice rooms breakfast was great

Partner

8/10

Excellent

10 Jun 2026

Jamie

Excellent breakfast bar

10/10

Exceptional

10 Jun 2026

Georgia

All around excellent stay except the pool was closed the one day I believe because it just wasn't that warm but we still had planned to swim.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Jon

Enjoyed our stay!

Family_with_children

10/10

Exceptional

07 Jun 2026

shelby

Perfect location with a quick under ride to market square. Staff was wonderful. Room was quiet and clean.

Partner

4/10

Poor

07 Jun 2026

Jamie

We arrived late and stayed one night. We were put in a room that had clearly been occupied by someone else. Bed was slept on, trash can was overflowing with trash and there were used towels in the bathroom. We immediately notified the front desk and were given a new room.

Partner

10/10

Exceptional

05 Jun 2026

Tammy

The room was comfortable and clean with a very comfortable bed. The breakfast and coffee were great! The staff was so friendly and accommodating, and it is very convenient to the historical triangle.

Partner

8/10

Excellent

03 Jun 2026

Nathan

Clean, nice staff, would stay again. Disappointed housekeeping never showed and needed to go fetch towels, coffee, etc.

Family_with_children

10/10

Exceptional

02 Jun 2026

Connie

Staff at the front desk was friendly. Our room was cleaned.

Family_with_children

10/10

Exceptional

02 Jun 2026

Jessica

Highly recommend! Very friendly staff and the location is great proximity to downtown and Busch Gardens.

Friends_and_family Family

8/10

Excellent

31 May 2026

Wanda

Like: Clean and comfortable
Did not like: Bathroom sink outside the bathroom

Partner

10/10

Exceptional

31 May 2026

Christopher

Great overall and loved the breakfast. Only issue was a minor plumbing issue that I reported so it could be addressed.

Family

10/10

Exceptional

31 May 2026

Laura

Clean, affordable felt safe

Family

10/10

Exceptional

30 May 2026

Kimberley

Attentive team and clean property. Pool eas closed and bath towels were on the smaller scratchy side but otherwise an amazing stay. Will be back when visiting the area!

Family_with_children

4/10

Poor

29 May 2026

James

Property was nice staff was good but I traveled from New York to stay for a tournament and it was rained out so I went to check out early(before 11 am) and was told that that everything should be fine to just go through Expedia and get my money back from the night I didn't use. Then Expedia contacted your hotel and your hotel said no they would not be refunding my money. So now I will tell everyone that wants to ask to never stay in any of your hotels because if something happens and you want to leave early your definitely not getting your money back

Family_with_children

10/10

Exceptional

25 May 2026

Minus

Great stay in Williamsburg!

Friends_and_family Family

2/10

Poor

24 May 2026

rick

They put us in a room with a broken toilet that they had gerry-rigged with a string. You couldn’t flush the commode. When we asked to change rooms they argued with us at first. They finally moved us. The ONLY good thing about this motel was a good shower. Bed was hard, breakfast was burnt, motel was not well-maintained.

Family_with_children

10/10

Exceptional

20 May 2026

Cody

Clean room, nice staff, good breakfast

Business

6/10

Pleasant

19 May 2026

Crystal

Clean room

10/10

Exceptional

17 May 2026

Siriratt

Clean room, breakfast is ok.

Family

10/10

Exceptional

17 May 2026

Sharon

The staff is so incredibly nice here

10/10

Exceptional

14 May 2026

scott

Property was very clean with a large room and comfortable bed. Very friendly staff and good free breakfast. In a nice area and accessible to many restaurants and attractions.

Partner

6/10

Pleasant

11 May 2026

Susan

It was fine for the price.

10/10

Exceptional

07 May 2026

Jennifer

staff was friendly. room very clean and great breakfast

10/10

Exceptional

04 May 2026

scott

The hotel was spotless throughout. Nice size room with a comfortable bed. The front desk staff were exceptional and were always friendly and cheerful

Partner

10/10

Exceptional

03 May 2026

Antionette

Couldn’t ask for a better staff I called several times with several different questions and everyone was extremely kind and courteous and all my questions. Got answered perfectly. I found the space to be clean and tidy bed was super comfortable. Shower was perfect. Don’t have nothing bad to say. The breakfast was perfect. It suited our needs perfectly. It was a great place to lay my head after a long day at the amusement park good job thanks everybody.

Family

10/10

Exceptional

03 May 2026

Camellia

Great room, comfy beds and good breakfast

Friends_and_family Family

6/10

Pleasant

01 May 2026

Thelma Alafia

Little fresh fruits or veg

Partner

10/10

Exceptional

29 Apr 2026

Jeremy

Facility was very well maintained. I don't know if a recent remodel was done or new construction. But the fit and finish of everything was fantastic. I own a facility maintenance company and I would know if they had cut corners.

Self

10/10

Exceptional

27 Apr 2026

Reinaldo

It was amazing location and clean rooms

Family_with_children

10/10

Exceptional

21 Apr 2026

Robert

Great newer facility with clean modern room, great variety of complimentary breakfast and comfy beds with variety of different types of pillows. Great location with restaurants within walking distance.

Partner

10/10

Exceptional

20 Apr 2026

Karen

The rooms were very clean. The staff was friendly and check in was quick and easy. The only complaint I have is about breakfast. I wish Holiday Inn Express would go back to serving real eggs.

10/10

Exceptional

13 Apr 2026

Angela

Had a very busy day and this place was just right - close to Busch Gardens, many food options near by and very clean.

10/10

Exceptional

12 Apr 2026

Tran Kim Phuong

Great 💫

Friends_and_family Friends

8/10

Excellent

11 Apr 2026

Jennifer

Room was adequately clean, staff was very friendly and helpful. Location was quiet.

Family_with_children

6/10

Pleasant

10 Apr 2026

Sha Shana

Buy a pool warmer for the spring break people so anybody could use the pool from April and beyond

Family_with_children

8/10

Excellent

10 Apr 2026

Emily

For a quick 1-2 night stay, it was great. The room was spacious and clean and the location was great for access to Busch Gardens, Jamestown, and Williamsburg. Some downsides were that the walls are very thin. We could hear people next to us, above us, and in the hall constantly. There was a group of people opening and closing their door around midnight across the hall and it sounded like they were opening and closing our door. Not the best for light sleepers. The other downside was the breakfast. The first day we went down around 9:00 and there was very little hot food left with 30 minutes still for breakfast. They did not replenish it before the end time of 9:30. The second day was better and we were able to get hot food. Unfortunately there is not a lot of seating. We had to take our breakfast back to our room both days because there was nowhere to sit. There is a patio, but it is shaded in the morning and it was about 45 degrees out, so nobody was using it.

Family

10/10

Exceptional

06 Apr 2026

Beth

Always had to ask for clean towels after my soiled ones were removed ;

Partner

8/10

Excellent

04 Apr 2026

Sardar

Room was clean