Name: Westgate Historic Williamsburg Resort
Address: 1324 Richmond Rd, Williamsburg, 23185, US

10/10

Exceptional

31 Jul 2026

Candy

Buenas atención, limpio y agua caliente , el aire acondicionado debe de cambiar de lugar u ubicación o la cama porque le da en cabeza cuando uno está durmiendo 😴

8/10

Excellent

26 Jul 2026

Marcia

The internet service could be way better. Could barely get any service in unit. Also, there should be more than the number of bedrooms per device allowed.

6/10

Pleasant

25 Jul 2026

Jordan

Some of the rooms had window air units since the main air wasn’t working. The window units were great but pretty loud. Check in was very easy and simple. Unfortunately the playground and mini golf were closed so there wasn’t much for kids to do while there.

10/10

Exceptional

22 Jul 2026

Frank

This is our second stay at the property and it never disappoints!
The staff are friendly, the location is great.

10/10

Exceptional

14 Jul 2026

Rasha

Great experience!Loved the vibe

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Alexandra

I had an absolute blast here. The rooms are beautiful and impeccably clean. Staff is excellent and very helpful. We came for a staycation and will be back!

Partner

6/10

Pleasant

12 Jul 2026

Diane

This property was fine. The room was spacious and clean. The staff was very friendly and helpful. My issue was with the services or lack of. Maybe I should have known this but I definitely did not read it anywhere. There are no services. No one cleans your room or makes your bed or removes your trash. Sheets and towels are provided upon request and you leave the dirty linens and trash outside your door. Again, maybe I should have known this was a timeshare but I did not and it was not written anywhere but on a sheet that they handed us in at check in. The pool was very nice although I did not use it but many people did and seem to enjoy it. They are making improvements to the outside like mini golf grilling areas and pickleball. I feel this property is good for certain people but not us.

10/10

Exceptional

08 Jul 2026

Alexandra

My husband and I came here for a little couples retreat and we absolutely loved it. The room was absolutely spotless, the amenities were great and staff was really friendly and helpful. 10/10 would recommend!

Partner

8/10

Excellent

03 Jul 2026

Deirdre

Clean property and nice pool

Self

8/10

Excellent

30 Jun 2026

Deirdre

Nice large room with full kitchen. Very clean property.

Self

10/10

Exceptional

17 Jun 2026

Chelsey

Centrally located, a lot of things within walking distance, incredible facility, attentive staff. I absolutely love staying here, and I could literally stay here forever. Versus some of the bigger names, this hotel really felt personal. It was more quiet, decorated, and cozy. Truly a wonderful little gem.

8/10

Excellent

15 Jun 2026

Carolyn

Overall the property seemed well kept visually. Our room was clean and exactly as pictured. The reason I'm not leaving a 5-star review has to do with the fact that there were lots of maintenance issues during our stay. Upon arrival, the computers were down making for a much slower check in. The staff was doing their best to accommodate despite the issue. The second day we were there the elevator was out of service, and was still out of service upon our departure the following day. The last day we were there the ice machine was out of service also. If it was just one issue or another, I would have said - things happen but it seemed like a lot of issues that weren't immediately addressed for being the middle of summer and their busy season.

Partner

8/10

Excellent

14 Jun 2026

Karice

Good staff!! Great location

Partner

10/10

Exceptional

13 Jun 2026

Kira

Loved the location and the updated rooms. Cassandra at the front desk was amazing. Pool was clean and comfortable. Will definitely return.

Partner

10/10

Exceptional

13 Jun 2026

John

Great place to stay while visiting! Would stay again.

Partner

10/10

Exceptional

02 Jun 2026

Chris

Great location. Easy walk to Colonial Williamsburg

Friends_and_family Friends

2/10

Poor

02 Jun 2026

Kimberly

I stayed for one night with my emotional support dog and was charged $150 extra. Why advertise pet friendly. I have never paid that fee for one night. Most places waived any fees esp for a service dog for any disability.

Pet

10/10

Exceptional

31 May 2026

Ann

Very clean and newly refurbished.

Family_with_children

10/10

Exceptional

17 May 2026

nancy

Great spot! Walkable to everything and plenty of room for us with a great kitchen!

10/10

Exceptional

17 May 2026

Patricia

Spa! Hot, bubbly, and convenient hours.

Family

10/10

Exceptional

09 May 2026

jason

Upon arrival I was a bit concerned because the property sits right on a main road and is surrounded by congestion. Then when we made our way to our room I was even more concerned due to the state of the hallways, which looked gross and unwelcoming. With all that said everything greatly improved when we walked into our room. The room was clean, the beds soft, and the amenities were excellent. We will definitely stay here again. I would recommend sprucing up the hallways as they do not match the rest of the property.

Family_with_children

10/10

Exceptional

03 May 2026

Robin

We got a great deal on this property through Expedia and were very happy with the property. It’s feel like historic Williamsburg with great location close to William & Mary and shops/restaurants on Richmond Hwy. The staff was super friendly and while the room was in older side - it was clean and worked fine for our 2 night stay. I was bummed not to use outdoor pool and hot tub (a little chilly - early May stay) but my husband and I enjoyed playing mini golf. I would recommend this hotel/resort!!

Partner

10/10

Exceptional

22 Apr 2026

Paul

Relaxing stay; close to approximately everything. Great transportation to various locations.

Family

8/10

Excellent

22 Apr 2026

melanie

All in all a great experience. Location was perfect for our needs with a good price point, plenty of amenities on site and friendly staff.

Family_with_children

8/10

Excellent

17 Apr 2026

Erin

.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

London

Great stay! My only deduction was due to dirty baseboards in the room. They really need to be looked at.

Self

8/10

Excellent

14 Apr 2026

Christopher

Pool, Hot Tub and amenities were great. Rooms and bathrooms could use an update.

Family_with_children

8/10

Excellent

13 Apr 2026

Corina

The room was a little dirty, the floor was a little yucky (as if there was a pet previously in the room), the ceiling fans were dirty, so we didn't turn them on. A blanket was stained however the front desk immediately brought a new one. The fireplace wasn't working but the maintenance guy fixed it quickly and was very nice. The water in the toilet was low resulting in a lot of noise when using. We were very pleased with the amenities in the room, having a full kitchen with a washer and dryer was great. Also, 2 TV's and a spacious bathroom was nice. The overall property was great.

Partner

4/10

Poor

10 Apr 2026

Stephen

Upon checking in we were highly encouraged to sit through a presentation to join the Timeshare linked to the property. Breakfasts would be served for those who are interested, otherwise no breakfasts available on a daily basis. We did get a list of local restaurants that were close by and some with delivery options. We were given a map to the room and discovered we were in a Colonial King Guestroom. Being on a ground floor is ideal since we were traveling with a pet and had paid a pretty hefty pet fee. When walking into the room our shoes were immediately sticking to the floor. After unpacking and putting items into the fridge from the cooler we spilled a small amount of water on the floor and I grabbed a washcloth to wipe it up... The absolute disgusting amount of dirt on it was a tell that it was not a clean room. There was dirt on the floor next to the bed also. I didn't report it because I had already unpacked everything and decided it wasn't worth the hassle, but I have included photos of the washcloth and my socks which I wore at all times while in the room. The bathroom was problematic too. The pedestal sink was so tiny and the miniscule glass shelf above was slanted enough that some items rolled off of it. We ended up putting our toiletries in cups on the window sill. The shower leaked somewhere because the bathmat was soaked when stepping out of the shower. The grounds were nice enough for walking the dog but there were no trash cans for poop bags.

Partner

10/10

Exceptional

10 Apr 2026

Diego

Very nice hotel in a great location.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Lori

Everything was clean. Nice property. 3 restaurants within walking distance. 2 Thai and 1 Mexican. Close to shopping and to Colonial Williamsburg.

Partner

10/10

Exceptional

06 Apr 2026

Diane

My dog loved walking the property - 2 dog stations and lots of good sniffs!

Family

10/10

Exceptional

05 Apr 2026

Anthony

It was great I will go back thank you

Partner

8/10

Excellent

04 Apr 2026

Lori

The pool was so nice in April!

Partner

10/10

Exceptional

04 Apr 2026

Lynda

nice walking area for the dog

Partner

8/10

Excellent

02 Apr 2026

Holly

A bit dated but respectable!

10/10

Exceptional

31 Mar 2026

Timothy

Lots to do for family: mini golf, volleyball, ping pong, pool chess,
Hot tub, pool. Even occasional special events. Great staff, but only person on desk so you might have to wait to check in. Different types of properties, ours was dated but clean, smelled fine, spacious. No breakfast without a sales pitch but that was expected. Do look at your receipt: $17 resort fee not included even if Expedia states everything included. But that is not on the resort. Overall a great value for families!

8/10

Excellent

28 Mar 2026

Danny

We were only there for the night but the staff were very friendly and helpful. Beautiful little town.

10/10

Exceptional

24 Mar 2026

Patricia

The room was very clean. And the staff was friendly.

10/10

Exceptional

20 Mar 2026

Jonathon

Everyone was extremely friendly and accommodating. The rooms were so nice and we had fun playing in the pool as well as the arcade. 15/10 we would definitely be back and will recommend this location to friends and family.

10/10

Exceptional

17 Mar 2026

Shawna

Friendly front desk. Cute property. Good location.

Self

6/10

Pleasant

15 Mar 2026

Amy K

The room was small but the bed was comfortable. This was my third stay at this hotel. I had much nicer rooms in the past. Sadly we had a very early wake up by an extremely noisy trash truck outside our room at 6 am on a Saturday. This may be our last stay at this location.

Partner

4/10

Poor

01 Mar 2026

LILY

Sorry staff was very judgmental...

4/10

Poor

27 Feb 2026

Suraj

We were disappointed with the hotel for the price we paid. The room was extremely small and closet was a 4ft tall cave, completely impractical. The carpet was visibly old and dirty that you don't want to put your bare feet on it. Walk in shower was cheap spilling water in the bathroom floor. Housekeeping service was not provided, we had to take trash out ourselves and make beds. Resort fees were charged but there was no resort-style amenities or services to justify the price.

Family

8/10

Excellent

23 Feb 2026

Stacy

Staff kindness

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Andrea

Second time staying here. We love this property

Family_with_children

10/10

Exceptional

18 Feb 2026

Laurie

Very clean

6/10

Pleasant

15 Feb 2026

Lauren

No central air, a fan was provided, which we appreciate, but still frustrating. The shower head was filthy, heavy mold and mildew build up, the same with the sink sprayer and spout. Just could use a better scrub. Not bad though and we appreciated everyone working there to make our stay worthwhile and pleasant.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Michael

Welcoming room, vibrant decor, staff was excellent and helpful, the room was cozy and comfortable, and there was a lot of options of things to do. I was extremely impressed.

8/10

Excellent

07 Feb 2026

Nancy

Nice staff

Leisure Partner

6/10

Pleasant

04 Feb 2026

Calvin

Room was very dated and nothing like the pictures. Furniture worn and a cigaret but between the carpet and baseboard.

Leisure Partner

8/10

Excellent

30 Jan 2026

Jami

The hotel is like a cute little village, and it was really nice pulling right up to the little duplex cottage that stayed in. It is also extremely close to William & Mary. The check-in clerk was helpful and friendly, and the room was very clean. Our only complaint is about the water pressure. Taking a shower there was like running through a baby‘s baptism. Sprinkle sprinkle

10/10

Exceptional

26 Jan 2026

Bill

Great hotel! Clean, cozy and quiet. Close enough to the historic stuff, but also plenty to do and eat nearby. They also have an external room service for food that we used one night. It was quick and easy.

Partner

10/10

Exceptional

25 Jan 2026

Janice

The place was adorable and the people were nice

Friends_and_family Friends

6/10

Pleasant

25 Jan 2026

Scott

Location was nice and property was good but the room definitely need several repairs

Leisure Partner

10/10

Exceptional

18 Jan 2026

Samantha

Everything was wonderful. Staff, location, suite. We will visit again!

Leisure Partner

10/10

Exceptional

13 Jan 2026

jeffrey

So everything exceeded our expectations. Fresh Newly renovated rooms were Top tier for the 3 day price. However it was a weekday get away. Very quiet, peaceful environment.

4/10

Poor

13 Jan 2026

Cortez

Small and the air didn’t work I had to leave around midnight as it was too hot in the room to stay. I checked in around 6pm and checked out around 12am

10/10

Exceptional

13 Jan 2026

Aileen

Friendly check-in staff. Checking was easy. The room is clean and comfortable.

Business_and_leisure Friends

10/10

Exceptional

12 Jan 2026

Todd

clean room. nice resort

10/10

Exceptional

11 Jan 2026

Aimee

Nice accommodations, right in the heart of Williamsburg. One thing- hot tub was merky and over chlorinated. Ruined a fav swimsuit. :/

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Theresa

Hotel room was nice, room could of used a deep clean. But overall it was nice.

Partner

10/10

Exceptional

10 Jan 2026

Xavier

yes

6/10

Pleasant

10 Jan 2026

Judd D

The heated pool was too far to walk in the cold

Leisure Partner

10/10

Exceptional

03 Jan 2026

Marco

Everything was great. The room was clean and the front desk was nice and helpful. I'm sure we'll be back.

Business_and_leisure Partner

4/10

Poor

03 Jan 2026

Sonya

The room was old, musty, had a very dirty carpet that smelled and had not been sanitized at all. Ketchup was on the bedside table and the refrigerator was dirty.

10/10

Exceptional

02 Jan 2026

Michael

Nice place to stay, large room, close to everything

Leisure Partner

10/10

Exceptional

29 Dec 2025

Genevieve

Staff was very friendly and knowledgeable about the area. I would have liked more towels from the jump vs having to request them although when we did request them they arrived quickly!

2/10

Poor

29 Dec 2025

Matt

Staff was great and that’s it. Rooms are horrible. Outlets don’t hold your electronics carpets dirty the bathroom doors are poorly fit and loud opening and closing. The walls are paper thin. You will hear EVERYTHING in the room next to you.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Abdullah

Was not able to connect to personal Netflix or Amazon prime. Other than that everything was grea!

Leisure Partner

2/10

Poor

27 Dec 2025

Tammy

First, I arrived to a surprise resort fee that was not easily disclosed on Expedia. This is not a resort, but a motel. The door has no weather sealing and cold air rushed in. Stains on curtains, wall, and carpet. Super thin walls, could hear the entire conversations of others at midnight. The one good thing is location- many restaurants in walking distance and an easy drive to Colonial center of town.

Leisure Self

6/10

Pleasant

19 Dec 2025

james

No heat in the bathroom and the porch light shines through the bathroom window so you have to close the door at night

Partner

8/10

Excellent

18 Dec 2025

Sherrie

We had a large room away from the main building. The space was great and the activities (fire pit, mini-golf) were excellent, but these rooms could do with an update. The heater was really noisy.

10/10

Exceptional

13 Dec 2025

Joseph

Near to key Colonial Williamsburg sites.

Leisure Family

4/10

Poor

05 Dec 2025

Regina

It was the absolute worst. I travel a lot for work and I tend to rely on reviews but this was the biggest mistake. I hate when I book all of my days at once and then it's bad. Save yourselves, don't do it. It had a weird smell, didn't look clean, it was awful.

Business

10/10

Exceptional

05 Dec 2025

Emilee

Clean room and convenient location.

10/10

Exceptional

03 Dec 2025

Sara

Loved the hot tub!

Partner

10/10

Exceptional

03 Dec 2025

Diana

Great room! Spacious , clean and comfortable .

10/10

Exceptional

01 Dec 2025

Michelle

People were welcoming, room was nice.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Kimberly

The room was so relaxing and historic but just a great vibe.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Alicia

The room was excellent and the staff courteous!

6/10

Pleasant

23 Nov 2025

Louis

The room was alright for the price, but there was a strong smell of mildew in the room that was a bit off putting.

Leisure Self

8/10

Excellent

23 Nov 2025

Janet

Staff was friendly had to change room because toilet stopped up. New room was nice

Leisure

10/10

Exceptional

23 Nov 2025

Walt

NA

Leisure Self

4/10

Poor

21 Nov 2025

robert

room was dusty and had lint. i cannot be in this environment because both my wife and i have severe allergies

Partner

8/10

Excellent

17 Nov 2025

Anthony

Villa room was spacious and very clean. Bedding was very comfortable and perfect pillows.

Leisure Friends

8/10

Excellent

17 Nov 2025

Meloni

It was a nice traditional colonial room

6/10

Pleasant

16 Nov 2025

Kristina

Staff greeting and info at check in were very good. Stayed in one of the outer buildings. Pictures can be deceiving. First the bed and pillows were comfortable. Downhill from there. Cobwebs on walls and ceiling. Carpet could use a good cleaning as you can see an inch of dust all along every wall. Gap under the door would make summertime stay a nightmare with bugs and heat. Bathroom was clean. One of my towels smelled like food. Coffee pot and coffee in room but no cups? Heard my neighbors TV for hours while lying in bed. Ceiling fan in bathroom part of light fixture and very loud. Annoying. Will not stay here again.

Leisure Self

8/10

Excellent

15 Nov 2025

Raman

Room was spotless, spacious and very comfortable..
Plenty of parking
The hotel manager was very understanding and covered very well for an insensitive and rude front desk agent

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Karin

Eh. Stayed one night. Rooms are small. Closet is a cubby, i guess this is the historical aestetics of the place. When i asked for a room with a larger closet they told me it was an upgrade.

Leisure Partner

8/10

Excellent

10 Nov 2025

John

Room was very clean and neat. It was quaint. The TV stopped working and the shower temperature varied wildly while showering, but I think that had to do with how old the place was. Staff was super nice and the grounds looked really nice. If I still had young kids, would definitely stay here; lots to do.

Leisure Self

10/10

Exceptional

09 Nov 2025

Rachel

Clean room. Ease of checkin. Close to area attractiins.

Friends_and_family Family

4/10

Poor

08 Nov 2025

Cas

This is as much a resort to old (white) people as the Y is to kids. It is an old place with small old rooms with no desk. The bed was extremely uncomfortable, the room noisy (extremely thin walls), and they didn’t clean the room during my two days there. The bathroom was ok-ish were it not for the loose toilet seat that made me almost fall off twice. Person at the desk was very nice and helpful though.

Business Self

10/10

Exceptional

02 Nov 2025

Amanda

The room was spotless and comfortable. Staff was very pleasant!

Leisure Partner

6/10

Pleasant

29 Oct 2025

Ricardo

I really like the Hotel, however the bed in room 150 was extremely uncomfortable. I usually stay in that section of rooms and that is the second time the bed was not comfortable.

Business

10/10

Exceptional

11 Oct 2025

Margaret

The entire staff was friendly and professional.
Our Villa was immaculate and the bed was extremely comfortable. The location was centrally located to W&M, restaurants and shops.
We enjoyed our stay.

Friends_and_family Family

8/10

Excellent

03 Oct 2025

Megan

This resort needs renovation. The paint on the walls is old, the carpet is old, our bathroom shower door was stuck and had to be fixed by maintenance. The towel rack came out of the wall when I put my wet towel on it to dry. There is no restaurant on the property, however there are several nearby. On the better side, the bed was extremely comfortable!

Leisure Partner

10/10

Exceptional

30 Sep 2025

Michelle

Amazing Staff! Super comfy beds and pillows! This was our 2nd trip and we will continue to come again and again! We absolutely love this place!

Leisure Family

10/10

Exceptional

30 Sep 2025

Linda

Loved the frig and microwave. The toilet seat was loose but they fixed it right away.