Name: Embassy Suites Williamsburg
Address: 3006 Mooretown Road, Williamsburg, 23185, US

4/10

Poor

02 Aug 2026

Beth

We arrived in a room a little to close to the pool and asked to be moved. Super helpful young man moved us. The room we were moved too was a little off putting. Since we moved once I decided to deal with it. The could was stained and it smelled like pet were allowed. We wiped down all the surfaces but some stains remained present. I made the mistake of turning the air up too high and it never recovered. By the second night we were there. The room temp never hit below 83. I let the desk staff know on the way out as we just made it work. The breakfast and the bar area are always fantastic. Such great service and food.

2/10

Poor

02 Aug 2026

Tonette

This was a horrible experience. The rooms stink terribly and the rooms are dirty. Very displeased with my experience

2/10

Poor

01 Aug 2026

Jodie

Came in at 6:30pm computer system was down could not check in, was told to come back in A little while. Came back at 8:30 pm and was told computer system was still down and could not check anyone in and could not check in by app. Was told we would need to find another hotel even though we had paid ahead of time waiting on refund. Very disappointing after driving 12.5 hours and trying to find another hotel at night in the same area with all other guests being told the same.

10/10

Exceptional

31 Jul 2026

YASSIR

Nice and clean rooms. Friendly staff.

10/10

Exceptional

31 Jul 2026

Shaun

Its always amazing staying. Bartender Nikki is so wonderful and accommodating to everyone!

2/10

Poor

30 Jul 2026

Samir

For the name like EMBASSY SUITE THIS is by far no match they need to renovate the entire facility it’s shame how EMBASSY SUITE Keeping their flag on this garbage building

8/10

Excellent

29 Jul 2026

Tammy

The rooms are a bit small but otherwise very nice.

10/10

Exceptional

28 Jul 2026

Darlene

I love the suites. Walking in, there is a living room with sofa sleeper, table with chairs and a kitchenette. The next room over is the bedroom separated by a door. Breakfast was really good and way better than 90% of other places. Nice adequately stocked bar.

8/10

Excellent

28 Jul 2026

Bernard

Great staff from the front desk to the kitchen. Pet owners had used room 506 prior to my arrival and my allergies let me know. The front desk clerk graciously apologized and assigned me to a different room which worked out well.

10/10

Exceptional

27 Jul 2026

Awell

Every thing was perfectly fine

4/10

Poor

27 Jul 2026

Amy

First room we were given wasn't clean trash everywhere bed u made trash in bathroom. Second room was at least beds were made but smelled like cat urine and there were stains on everything sheets, furniture, matress, towels. Worst embassy we have ever been to. We have been to quite a few in many different states and we usually love all embassy suites...not this one.

2/10

Poor

23 Jul 2026

Paul

The hotel is outdated, run down and smelt of smoke. The staff was kind and changed our room due to the heavy smoke smell but the second room wasn’t better. We had no choice but to stay the night but checked out the next day and stayed at a different hotel.

10/10

Exceptional

21 Jul 2026

Katrice

I loved everything about my stay! It was clean, the staff was very welcoming and helpful. The breakfast staff and food was absolutely amazing. I will be staying here again.

Family_with_children

10/10

Exceptional

20 Jul 2026

christine

Nice place

4/10

Poor

20 Jul 2026

Summer

This was the worse Embassy Suites we have stayed at. The elevator was so slow (there were 2 but only 1 was working) we took the stairs every time (4th floor). The bedroom was one of the smallest we have stayed in at a hotel. Had I known how small it would be, we would've went up to a 2 bedroom if available. None of the phones worked in our room, the towels had yellow spots on them, there was no exhaust fan in the bathroom, the cups in the room were dirty, and the breakfast supplies were empty. When we asked staff if more food was coming out, they were rude. It was 10 am and breakfast ran until 10:30 but they acted like we were too late to get what was supposed to be out for breakfast. I will be back to the area to visit but will definitely choose a different hotel next time. Book somewhere else.

6/10

Pleasant

18 Jul 2026

Jessica

Rude female bartender in the evening. Wifi didn't work

Family

10/10

Exceptional

13 Jul 2026

Kelly

The breakfast in the morning was very good . At the bar you can order food which everyone seemed to enjoy

Self

10/10

Exceptional

13 Jul 2026

Lisa

Everything was nice.

Family_with_children

10/10

Exceptional

13 Jul 2026

Shirette

All around this was a wonderful hotel from the front desk to dinning through the housekeeping services in all areas! The hospitality was beautiful in every area of my stay at the Embassy Suites!!!

Family

4/10

Poor

12 Jul 2026

Adrienne Nicholson

One of the two elevators was broken our entire stay. Air conditioning in room continuously broke, within hours of them \"fixing\" it. Housekeeping and food staff was very friendly.

Family

6/10

Pleasant

12 Jul 2026

Dragos

Oneof the two evlevators was not working and the hot water was not very hot.

Family_with_children

10/10

Exceptional

11 Jul 2026

Bolivar

Very nice; thank you so much.

Family

8/10

Excellent

11 Jul 2026

Christopher

Breakfast each day was great. The room was a suite, but a bit tight... there was hardly any room to negotiate around the sofa bed once it was out. However, the took was otherwise clean and tidy. Staff were outstanding, courteous, and extremely helpful, including great advice for navigating the Colonial Williamsburg area. One of the 2 elevators did not function during our entire stay, and rumor is that it hadn't functioned for months. The pool has a lot to be desired, despite pictures that looked inviting... so much chlorine that the water was cloudy.

Family_with_children

2/10

Poor

11 Jul 2026

ERIC

The hotel staff were very helpful despite all of the issues. Only 1 working elevator which created a huge wait to get around the hotel. Room AC was also not working. Front desk called maintenance and they came and found it frozen. Told me to turn off the AC for 3 hours and turn it back on. Had to do that all night. The room only got down to 81 the entire night. Horrible night's sleep. Not anywhere near worth the ~$300 I paid to stay there. Staff was great, but I won't be going back.

Self

10/10

Exceptional

10 Jul 2026

Patricia

Yes

10/10

Exceptional

10 Jul 2026

Andrew

Great suite at a great price. Per-friendly was huge.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Zuri

Clean room. Wonderful front desk staff. Good fitness center. Free parking. And breakfast was cook to order. It was really nice.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Sharon

The room cleaning was excellent. They replaced plenty of towels and wash clothes. Parking was easy.

Family

4/10

Poor

08 Jul 2026

Monica

I usually enjoy staying at the Embassy Suites, but this location was probably among my least favorite. The hotel is starting to show its age, which I don't mind if it is clean. However, that was not the case. We were assigned a 2 bed/ 2 bath suite. When I pulled the comforter back, there were significant noticeable stains that suggested the sheets had never been changed. Once you see something so blatantly gross, you know longer trust the cleanliness of the rest of the room. So, the remainder of the stay was not comfortable one. In addition, our room was on the 1st floor with the window looking out into the indoor pool. This forced us to keep the curtains tightly closed and the room dark. We were also then awakened at 7am the next morning, to the sound of the staff that were cleaning the pool, laughing and having a loud conversation. Overall, just not a good stay, but the staff was friendly and the breakfast good.

Family

8/10

Excellent

07 Jul 2026

Christopher

Great location. Nice hotel.

Partner

10/10

Exceptional

07 Jul 2026

Vanessa

EVERY THING ABOUT THIS PLACE WAS AMAZING, EMPLOYEES WERE SO FRIENDLY, CLEAN ENVIRONMENT, WOULD RECOMMEND 10/10, AND WILL DEFINITELY STAY AGAIN! ( DID TRAVEL WITH DOG)

Partner

6/10

Pleasant

06 Jul 2026

Michael

The Good: The staff was absolutely fantastic. Friendly, helpful, fast and responsive. It is an easy drive to the Colonial area or the Colonial Visitor Center. Decent selection of restaurants in the area but not in walking distance.

The so-so: The rooms are okay. Nothing to write home about. Your normal hotel room. Beds were a little on the uncomfortable side. The breakfast was okay. Not as good as other ES I have stayed out. Decent selection but the quality just isn't there. But it is convenient and much better than the breakfast you get at other places. I suspected they used powdered eggs.

The bad: They have two elevators. Only one was working. And it was slow, slow, slow. We were on the 4th floor and found it to be faster to just take the steps. The air struggled. It was hot in the lobby/bar area. They had a big fan running. My room was 75 when I got there, turned it down to 65 to cool off and it took over a day to get there. I don't think it ever shut off in my room. But in their defense, we had two 100+ days while there so everyone's A/C was probably struggling.

It wouldn't my first choice probably but I would stay there again even with the negatives. It was priced fairly for the timeframe we were there.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Raymond

Nothing about the stay was good

Family

8/10

Excellent

04 Jul 2026

Tabatha

Excellent breakfast! Spacious rooms. Conveniently located to Colonial Williamsburg.

Family_with_children

10/10

Exceptional

03 Jul 2026

Rhondell

I absolutely love this property, the manager James always greets us by name, he and his staff are extremely personable and friendly.

Partner

10/10

Exceptional

30 Jun 2026

doris

Loved everything about my stay from check in to checkout . Breakfast was hot and delicious. All staff was great only thing only one elevator was working. Will book again

Partner

10/10

Exceptional

28 Jun 2026

Jeffrey

Excellent customer service! Quick check in with arrival gifts at happy hour. Expansive breakfast and helpful staff. 1 elevator was broken but everything else superb & clean. Convenient for Water Country and Busch Gardens trip for 2 families.

Friends

10/10

Exceptional

25 Jun 2026

Zelma

The rooms were huge, comfortable well appointed.I can't imagine asking for more, especially at this price. The beds soft. Quiet. Excellent full breastfeeding. It's a steal of a deal

10/10

Exceptional

25 Jun 2026

Ebony

The staff are very courteous and helpful. The hotel is clean and beautiful.

10/10

Exceptional

22 Jun 2026

Donnie

I really enjoyed my stay, and I would love to stay again!! The staff were amazing!!

Partner

10/10

Exceptional

22 Jun 2026

Vicki

Romeo, was the Best at his job!! Works the front desk and he’s more than helpful!!

Pet

10/10

Exceptional

22 Jun 2026

Matthew

Very nice staff, clean rooms, tasty breakfast. The building is showing some age but rooms are comfortable and clean. Good value and would stay there again.

8/10

Excellent

22 Jun 2026

Vernon

Room was a bit hot and wouldn't cool even after AC was running for several hours; otherwise, as advertised. Friendly staff, clean room, free parking and excellent breakfast bar. Would stay there again.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Karina

The property isn't new and thr future looks dated and clearly shows its years of use. The first night we got there, we had to switch rooms because our AC unit was leaking. My parents were staying in a separate room and their AC refused to get cold and my mother was unable to sleep because the room was so hot. They had to borrow a box fan from the front desk. Most of the staff was fruendly except for this female bartender who had a terrible attitude. Her face just spoke of her reluctance to be there, and anything we asked her, she gave off the vibe that we we were bothering her. Other than that, the rooms were at least clean. The cooked to order breakfast was better than the actual buffet breakfast. The wifi wasn't the best from the fifth floor. We picked this hotel for it's 5 minute distance from Colonial Williamsburg so it served that purpose. It was only a 2 night stay but I don't think we'll be staying there again.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Ryan

The room was nice...but there was no cold water. It was off or extremely hot. Made taking a shower nearly impossible. It was unbelievable inconvenient with a small child. We couldn't give him a shower because the water was scalding hot. The bathroom sink had very little cold water pressure but the hot was full force. There is clearly an issue. This was very disappointing after being at the water park and Colonial Williamsburg all day sweat8ng in the heat.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Benita

Very nice, decent breakfast that was included.

8/10

Excellent

19 Jun 2026

Solaida

The front desk staff were pleasant. Getting drinks at the bar came with a side of attitude from a female bartender. Second complaint pool area was more like an indoor water with all the noise and people.

Partner

8/10

Excellent

18 Jun 2026

Lisa

Our room kept having a hot water issue. Didn't have any. Kept happening when wanting to shower. Had to wait for hot water. Did not turn in at desk cuz thought was gonna be alright but then happened again

Family

10/10

Exceptional

18 Jun 2026

Ryan

The staff here was incredible. I would definitely stay here again if I'm in the area. Great location for visiting Colonial Williamsburg as well. Close enough to everything without staying in the colonial part (with those prices). Great alternative!

Self

8/10

Excellent

15 Jun 2026

Leann

The staff gets ten stars! Bathroom was clean and well suppled with soap, shampoo & conditioner; the tub’s faucet hardware needed to be fixed or replaced but it worked, it was just loose about a half inch sticking out from the wall.
I felt like 2 free cocktails and nachos in the evening and a good breakfast every morning was very generous, although we didn’t stick around in the evenings for cocktails because we were so close to so much to do.

Family

10/10

Exceptional

02 Jun 2026

William

Absolutely great breakfast

6/10

Pleasant

01 Jun 2026

Corinne

I spoke with staff regarding a very rude housekeeping manager. She carried on with conversation very loudly with another housekeeper saying she was going to open the door to my room despite hearing me in the shower. I came out of the shower to hear more clearly and she told staff that she refused to knock and she was going to just walk in my room. I cracked the door and stated that the room was still occupied and that I was gathering my belongings for check out. The manager then made a snide remark about check out time. It was 11:10 am and check out was at 11 am. I explained that at check in my family and I were exhausted from travel and had check out time mistaken for noon. She continued to make rude remarks and walked away from the door. Had I not been in a towel, she would have gotten the attention she deserved for her nastiness.

Friends_and_family Family

10/10

Exceptional

30 May 2026

annie

Great pet friendly hotel with great location. The breakfast was good. We noticed some fruits and veggies were not as fresh. The avocado toast was not good due to old avocadoes and tomatoes. The cantaloupes looked like they were ready to be tossed. The plates and eating utensils - some were wet and had old food stuck to them. The pancakes, hot omelettes and other items were very good. We would choose this hotel again!

Pet

10/10

Exceptional

29 May 2026

Valerie

Clean room and breakfast bar

Family_with_children

10/10

Exceptional

26 May 2026

Deborah

Staff was very friendly! They allowed us to check in early and the room was spotless

Friends_and_family Family

2/10

Poor

25 May 2026

Valerie

Will not stay

Business

6/10

Pleasant

25 May 2026

Kimberlee

We stayed here before a couple of years ago and had a great stay! This time-we had a sheet and a pillowcase stained with what appeared to be blood. The carpet, especially in the bedroom, smelled grossly like pee-I’m assuming from the pets that they allow at the hotel. Also, when we came back from Busch Gardens for the day, our door was not closed all the way after housekeeping came in. On a positive note, the breakfast was delicious as usual and the kids enjoyed the indoor pool:)

Family_with_children

8/10

Excellent

25 May 2026

Katelyn

The water took 15 minutes to get hot and the phones did not work. Other than that, it was a nice stay.

Family_with_children

10/10

Exceptional

20 May 2026

James

Great stay with very friendly staff. The breakfast was excellent. No complaint and would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Christine

Great hotel, happy hour, made to order breakfast….a great home away from home

Family

10/10

Exceptional

18 May 2026

James

The hotel was full because of the William & Mary Commencement ceremonies being held that weekend. But the room was amazingly quiet, the hotel was well-staffed, staff people were extremely friendly and helpful, and the breakfast was far superior to most hotel breakfasts. I'll definitely go back there.

Family

10/10

Exceptional

18 May 2026

James

The breakfast staff at this location was the best we’ve ever experienced. They made every guest feel right at home. The rooms were also spacious for our needs and quiet. If ever visiting Williamsburg, Virginia again this is definitely our go to overnight spot.

Family_with_children

10/10

Exceptional

18 May 2026

Bradley

The gym was new and very nice. The breakfast is unbeatable for this class of hotel. Custom omelets, food varieties even gluten free bread and egg whites for omelets. The team there is very friendly and the rooms were large and clean. Great place!

10/10

Exceptional

09 May 2026

Patrick

The staff was extremely kind and professional. I really enjoyed my stay.

Self

10/10

Exceptional

05 May 2026

jasmine

Amazing hotel! We loved our stay. Very family friendly. Staff were very helpful!

Friends_and_family Family

6/10

Pleasant

01 May 2026

pamela

Beds were uncomfortable

8/10

Excellent

28 Apr 2026

Laura

Nice property. Great amenities

Self

6/10

Pleasant

20 Apr 2026

James

the cook was great. food was fine

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Shayna

The staff was amazing Rochelle was great ! Bartender was so kind front desk check in was great . I had complaints about food in room and the manager solved it. Felt safe as a women traveling for work

Self

10/10

Exceptional

13 Apr 2026

Andrew

They seemed to run out of plates for the breakfast but other than that it was a good experience.

Partner

10/10

Exceptional

13 Apr 2026

Shereen

Overall, it was a great stay. However, there were a few issues. My access door key was not working, and I had to continuously inform the front desk about it. The breakfast was okay; I wish hotels would recognize that not everyone eats pork and could offer turkey alternatives instead. Additionally, the elevator was very slow, so keep that in mind. On a positive note, the staff members were very friendly and professional. The hotel is conveniently located near eateries and shops off Richmond Road, making it a great spot. My family chose this hotel instead of staying at the Great Wolf Lodge and purchased \"Day Passes\" instead.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Audrey

The breakfast buffet was superb! There were so many delicious options available. The staff was super efficient and friendly. A wonderful experience.

Family_with_children

10/10

Exceptional

12 Apr 2026

Christopher

Hotel was clean and the staff nice. We enjoyed the pool and awesome breakfast.

Family_with_children

8/10

Excellent

11 Apr 2026

Nicholas

Great rooms. Breakfast was out of some things, staff struggling to keep up. Pool ok but water was very cloudy.

2/10

Poor

08 Apr 2026

Janeyl

When I arrived they were overbooked and just told me they had no room for me and goodbye. I never got a refund either

10/10

Exceptional

06 Apr 2026

Sean

Comfortable rooms, nice breakfast and bar area

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Kara

The staff was friendly and the property was in good condition. I enjoyed the gym equipment and the included breakfast was decent. I wasn't a fan of the pillows and bed but that's a personal preference so my only real complaint was that our mini fridge was unusable due to mold. We were only there one night so I informed the front desk staff when we checked out. She said she would let housekeeping know to clean it.

Family_with_children

6/10

Pleasant

22 Mar 2026

Lisa

Very nice older hotel , beds were extremely small but we had double . Breakfast was superb and staff was great .

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Xiang

Everything looked great.

10/10

Exceptional

21 Feb 2026

Benjamin

Everything

10/10

Exceptional

21 Feb 2026

Mike

Amazing people, so fun

Family_with_children

8/10

Excellent

19 Feb 2026

Tracy

Staff was great. Bed very uncomfortable.

Partner

6/10

Pleasant

19 Feb 2026

Clint

The room was great and the staff was very courteous. The major flaw is the reception. First, they put the worst drink options on the menu for free, and they upcharge you for anything decent. Then the food they served was chips and salsa along with goldfish (a child's finger food). Not really what you would expect from a brand such as Embassy Suites.

Family_with_children

6/10

Pleasant

16 Feb 2026

Shervi

Staff was courteous and helpful. Received wrong reservation but staff changed my room quickly. The only had thing was that the heat in the room was not working properly. I didnt inform staff in the middle of the night because I didnt want to have to move to another room that late in the night. But I reported the issue upon check out and the staff wrote it down but did not apologize or anything. Otherwise it was a great stay.

Partner

10/10

Exceptional

15 Feb 2026

Constance

The staff at this hotel are exceptional - a proper balance of professional and friendly. One of the top five hotels I have stayed at.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Calvin

Breakfast

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Nathaniel

Great as always

Partner

10/10

Exceptional

08 Feb 2026

Lynda

Breakfast was amazing. Staff so nice

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Adrienne

Room was ok

10/10

Exceptional

22 Jan 2026

Mia

Amazing staff

8/10

Excellent

21 Jan 2026

Diana

friendly staff but lots of renovation going on, limited space to sit for breakfast

8/10

Excellent

20 Jan 2026

Christine

The room was clean. Staff is AMAZING. Bed was good enough for a 2 day stay. Sofa bed needs attention, not comfortable and old. The ottoman also had cuts and tears. James at check in was awesome. I love that you can text if you need anything. Their breakfast is amazing! The staff in the kitchen was attentive and helpful. The pool was clean & heated, but people kept going out to smoke so it made the room freezing cold. We had a slight smell in our room when entering but it went away after awhile, pretty sure it was coming from the bathroom. The property is close to everything. 10 mins from great Wolf, super close drive to shops and restaurants.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Miriam

It was ok but would’ve certainly liked to know that hotel is under renovation. Staff was great but seeing plastic covers and waking up to constriction noise was not on my plans.

Leisure Family

10/10

Exceptional

18 Jan 2026

DAVID

Breakfast was the highlight. Delicious made to order omelettes with crispy bacon, perfectly cooked oatmeal, fresh fruit, and rich flavorful coffee - sets the foundation for a day filled with energy. The mattress was firm and afforded a deep sleep. The front desk staff all were friendly and helpful throughout our stay.

The only issue was the hot water. It literally took 10 minutes of running cold water before it turned hot. I called the front desk and they confirmed this. Very odd.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Connie

Excellent staff

Partner

8/10

Excellent

13 Jan 2026

Grant

The room was very spacious and clean, although there was no hot water for either my shower or sink! The staff was friendly and the amenities were great, including complementary drinks and snacks during happy hour. There were a lot of renovations happening but nothing that got in the way terribly of my stay.

Business

6/10

Pleasant

12 Jan 2026

SHIRLEY

The hotel was undergoing renovations in the lounge area. I hope that the rooms are getting ready to be updated as well. The vanity in the bathroom was really worn. The other casegoods were really cheap looking. The sofa was nice and did look rather new. Staff was very nice especially the staff at the gathering in the evenings.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Hezekiah

The breakfast cook was amazing ,i sure hope that lady id beimg taken care of.cmy family and i will be returning next weekend solely because of her!

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Ronald

Yes