Baymont By Wyndham Williamsburg

10/10

Exceptional

15 Jul 2026

Mariela Bendana

Muy cómodo, y limpio

Partner

4/10

Poor

10 Jul 2026

Angela

We arrived late and nobody was at the front desk to greet us. It took nearly 30 minutes to check in and when we arrived to our room it was stuffy and the A/C was not plugged in (it was over 100 degrees that day). We decided to cut out stay short and Sherry at the front desk was extremely helpful and very understanding.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Brett-Michael

The AC was in the corner of the room so it didnt reach the whole room well. There was also an elevator that always stopped on the second floor. Overall the staff was very nice but the facility was poorly maintained and the room and hallway were not well air conditioned.

Partner

4/10

Poor

03 Jul 2026

Keshawna

I think they can repave the parking lot and spruce up the outside along with the lobby. It doesn’t look to appealing.Need hospitality to throughly clean rooms. They left used towels in our room. Staff were friendly. The breakfast could be better and the elevators need work.

Family_with_children

10/10

Exceptional

29 Jun 2026

Brian

Best beds in along time when stopping at a hotel.

Self

8/10

Excellent

29 Jun 2026

Christine

Maintenance: bathroom shower needs grouting, toilet seat needs tightening
Pools: indoor closed for repair, no repairs evident during the 4 days we were there, outdoor pool was cold but usable on the hot days
Evening staff excellent and very helpful, morning staff also helpful
Breakfast: would have liked more variety for our extended stay

Partner

6/10

Pleasant

26 Jun 2026

valisha

Better than previous place. So I can’t complain

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Lisa

Room was clean but bathroom sink was majorly low. other parts of the hotel need major cleaning & overhaul - one elevator in question - soft spots on floor, door doesn’t fully shut, seems of walls in elevator pulling apart, exterior landscaping in parking lot needs trimming, empty flower pots at main door, lobby smells like smoke , hallways dirty - I would NEVER stay at this hotel again nor recommend it - if I could of cancelled the reservation after seeing in person, I would have done so

Partner

8/10

Excellent

22 Jun 2026

Britany

Staff was very nice and attentive. Clean towels were provided, room was clean. There are some renovations going on so that has the outside kind of sketchy looking but it was an overall great stay.

Family_with_children

2/10

Poor

01 Jun 2026

Rhonda

First and last time crossing that threshold….2 absolutely shocking events take place within about an hour….we were in the room locked in with an extra kick stick barring the door. All of a sudden we can hear someone using a key card trying to get in our room…I yelled and you can hear them say something like why would they give us this room key…I called the front desk and they said they would look at the cameras and called me back….said there was an error made and apologized. Ok. Try to give some grace. Then as we are settled in and watching a show before bed….lights are low but with the TV on still bright enough that when I see movement out of the corner of my eye I turn and get to watch a 3+ inch cockroach walking across the floor like we were the unwelcome guests!! Immediately crushed it!!! Called the desk again and asked for an immediate refund and out the door we went!

10/10

Exceptional

24 May 2026

Gina

Front desk, housekeeping and food service are good. Bedsheets and pillowcases are new and floor are clean and hotel rates is good.

Friends_and_family Family

6/10

Pleasant

20 May 2026

john

Property under construction. Bfast was a hard pass. Questionable people in parking lot. ZERO curb appeal. Close to Outlets, but not W&M.

Friends_and_family Family

2/10

Poor

18 May 2026

Carl S

I wish I could think of one positive thing to say about my stay here. From problems at check in to being unable to contact anyone at the front desk. No hot water in the bathroom, a refrigerator that wasn’t cold. Putting a desk chair on rollers on a tile floor was a recipe for disaster as it slid out from under me and I fell. That was all topped off by coming back at the end of the day to find that my door had been left open by the cleaning staff. The woman who cooked the breakfast was very pleasant.

Self

8/10

Excellent

17 May 2026

Brian

Room was clean and good, just need a place to hang clothes and dish tv did not work and phone did not have cord, also the phone was not this hotel phone.

Family_with_children

6/10

Pleasant

17 May 2026

Amanda

Room was clean. Staff was great. Plenty of parking.
Breakfast- they need to hire more staff in the breakfast area for the weekend crowd. At one point there was no coffee for about 15-20 min. No muffins for at least 30. No real options for creamer and sweetner.
The condition of the hotel itself was rough. They are obviously renovating but they need to do a lot of finish work
The room needs a bedside lamp for reading instead of only bright overhead lights

4/10

Poor

26 Apr 2026

Asha

This is a very basic stay. Room was relatively clean; however, there was no hot or warm water - staff never told us upon check-in even though we found out a pipe burst a few days prior and it hadn't been repaired. Curtains didn't open or close, air system was difficult to adjust, and the walls are extremely thin so you can hear everything outside your door. Prior to booking or staying, I recommend asking when the room was previously stayed in and whether there are any issues.

Family_with_children

2/10

Poor

25 Apr 2026

Joshua

No hot water, food was burnt yet still frozen, tv didn't work, indoor pool was closed, and giant gap at the bottom of the door.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Maria

Very nice clean and renovated hotel.

Friends_and_family Family

2/10

Poor

06 Apr 2026

Arielle

Nice staff, bugs in room. Will not be returning.

8/10

Excellent

05 Apr 2026

Leah

For the price, this was beyond reasonable and exceeded expectations. Parking was convenient and plentiful. You can tell this is a super old hotel but they have done a pretty good job renovating. There were lots of areas that were clearly \"landlord specials\" to cheapen out, like painting over the entire door and fixtures with the same paint lol.....but despite all of that, it was very clean. Mirror in the bathroom was nice. Fridge was cold. mixed review on the bed....I was comfy but my husband woke up with a sore back. Pillows were great, I wanted to take one home. First morning, there was no hot water and the tub did not drain very well. The bathroom door did not want to shut. Hilariously, there is a sign in the elevator bragging about the WiFi, but the WiFi was actually useless. I had to do work using my hot spot. The TV was supposed to be connected to the WiFi as well, but it wouldnt connect, so we couldnt use Netflix or any of the smart TV features. Overall, it was a good stay. Safe, clean, affordable.

Partner

8/10

Excellent

24 Mar 2026

John

This is a 2 star motel for under $100 so I didn't expect much. When I walked in to the lobby, it smelled moldy and soggy. But I was pleasantly surprised by my upgraded and very comfortable room. I would absolutely stay here again. The location is great, the price was right. Very happy with my stay.

Self

2/10

Poor

29 Dec 2025

Helene

First of all nobody should be allowed to stay at this property. From the outside it is scary looking. And I wasn't even sure that I was at the right property upon pulling into the parking lot so I drove around the back and it looked like Armageddon… So unkempt… Debris everywhere apparently they are redoing the rooms but to leave the back of the building looking like that is unacceptable. Clean it up. Also when I went inside to let them know I had arrived and got my keys I inquired as to the cuisine of the on-site restaurant to which the attendant replied we don't have a restaurant… I was very upset about this because I booked the room based upon this factor. He asked if I wanted to see the manager and I said yes… The manager came out wearing a hoodie with sweatpants or jeans with stringy hair and looking not at all like management… She said well we used to have a restaurant I said well that does not help me at all. On the website it says that you have a restaurant… What kind of Manager doesn't update their website probably one who wears sweatpants to work. She was not accommodating at all I wanted to cancel but she told me I could only get my money back from Expedia since I booked it through a third-party. I was not happy about that as it was getting later in the day and I cannot drive at night so I didn't want to be wandering around looking for accommodations. The entire hotel is in a shambles except for the room which was updated and it was tolerable. However only two light

Leisure Self

4/10

Poor

30 Nov 2025

frank

Furniture was newer, but building was really neglected. The room HVAC was extremely noisy (woke me several times). The curtains were only partly hanging and I work nights, so this was a real issue.

The \"restaurant and bar\" were non-existant.

I will definitly think twice about staying at another Baymont.

I should have resisted to lower price, and book at a place I knew.

Leisure

8/10

Excellent

21 Oct 2025

Ryan

The room itself was good. We had multiple logistical things that got messed up (number of beds for example), the process of checking in was poorly done, and some elements of our room were missing. Our TV didn’t work until I fixed it myself thanks to YouTube, and our room phone was completely unplugged from the wall.

6/10

Pleasant

20 Oct 2025

Wendy

The breakfast was only available on the weekends. Juice, cereal, assorted breadsand fresh fruit.
Bed was hard as a rock. The shower water pressure was laughable.

Partner

2/10

Poor

19 Oct 2025

Matthew

Don’t be fooled by the pretty photos of a modern looking hotel room, this is a low rent hotel. The folks at the front desk were nice, but I think the good experience ended there. We were initially given a room that turns out was already occupied (awkward…and very confusing to everyone - even the staff)! The bathroom in our replacement room was gross and needed maintenance: hair in the tub and sink, no hot water for the sink (only the cold water pipe was connected to the faucet), the tub drained VERY slowly, and the diverter valve that should have activated the shower only diverted about a third of the water. The room’s paper thin walls made it sound like the adjacent unit unit’s alarm clock was going off somewhere in our room. We were literally trying to find the iphone to turn it off before real realizing it wasn’t ours. Oh yeah, the TV kept turning itself on throughout the night - possibly someone else was unintentionally controlling it with a similar remote in a different room (once again, paper thin walls?) but ultimately I just had to unplug it. Pretty much everything sucked. Breakfast was a bare-bones free-for-all… The savings for this place wasn’t worth it.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Rebecca

Good experience!

Yes, this is an older hotel. However, my room was spotless, smelled good and the bed was extremely comfortable! Their recent remodel is great… They got rid of the carpet and it makes the whole room feel cleaner.

Self

4/10

Poor

19 Oct 2025

Stacie

Awful stay

The tv in the room did not work properly. It cut off on us every 10 minutes because the Wi-Fi would give out. The curtains would not close. The window was busted on the corner. The rooms are not soundproof so the adjoining door makes it very difficult for you to get a good nights sleep because you hear the people in the next room. The telephone did not work at all. We left for the day and came back in our room key was deactivated. We had a family emergency but because we booked through hotels.com. they would not even accommodate that so we had to be gone for an extended period to take care of things and then couldn’t get back in the room. I tried to text the number that was provided to me to ask that they contact the people in the next room so we could get some sleep but did not get a response. The breakfast consisted of cereal a not much else. The area where you get sodas and stuff was practically empty. It looks like the hotel is being or has been renovated, but the renovations are not very good as the elevator didn’t even have the bar on the wall a it was all holes. I would not recommend or ever stay at this hotel again.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

BENJAMIN

Have to reconnect WiFi like ever hour and get a new key for room every time it never seems to stay programmed

Leisure Family

8/10

Excellent

13 Oct 2025

David

Would stay again

6/10

Pleasant

11 Oct 2025

Rodney

Meh! I had high hopes, especially when I saw and indoor pool and breakfast and was texted that we could purchase a rollaway bed for an extra $25 for our young child, which I did, however when checking in was told they did not have them. So, I had to make sure that I was not charged for that. The bed was good but the newly renovated floor was extremely dirty. I do not believe that our room was vacuumed before we arrived. Our socks and feet were filthy. The breakfast was horrible. Nothing to drink, had to ask for water. The food was sparce and seeing as we were going into Busch Gardens for the day, we were hoping to eat beforehand. Anyway, there are plenty of other hotels in the area that are just as meh for cheaper. Really expected more form the place and staff.

Friends_and_family Family

2/10

Poor

10 Oct 2025

Mary

This was one of the worst hotel experiences I've had. The building itself is gross. It's under renovation, but the bits that have been renovated aren't meeting any kind of standard. When I arrived, no one was at the front desk. I waited ten minutes, rang a bell, nothing. I previously tried calling to put a friend's name on the room since we were splitting it for our daughters' sporting event, and they would be arriving first. No one ever answered the phone, and there was no messaging service. When my friend arrived, she didn't show ID and just stated that I left a message and the front desk gave her access to the room, no question and not even did they take her name or credit card info. When I arrived at 8, no one was working the front. I went up to my room (my friend texted me the hotel room number), and there were no security measures put in place to prevent strangers accessing hallways and rooms. MANY areas were accessible to anyone--you could open our door without a key card as well as the indoor pool (which was gross--the actual paint was peeling off and according to their own displayed record keeping hadn't been serviced in over a month). The elevator as well shouldn't be operable (the certificate of compliance was over a year overdue). So it was no real surprise when I found a random stranger roaming the hallways checking doors in the morning (I reported him). The breakfast was embarrassing--there were communal tubs of peanut butter etc (which given allergies is a law

Leisure Family

10/10

Exceptional

06 Oct 2025

Dianne

Had everything I needed for a good nights sleep at an affordable rate compared to other hotels nearby. Thought the location was good, just a little outside of town, but there are sidewalks which allowed me to take a walk into the shopping district and explore a bit.

Self

4/10

Poor

05 Oct 2025

Gina

The rooms were clean. The area around the hotel is great. Lots of dining options. However, we did not have WiFi the entirety of our stay. The TV in our room did not work. We called staff for help and they came and basically told us there was nothing they could do. So, no WiFi and no TV. We couldn’t respond to texts or attempt any type of social media or streaming. It would have been worth it to pay another $100 to just get the basic services that are expected from a hotel stay.

Leisure Family

4/10

Poor

06 Sep 2025

Jesse

Beds were hard as rocks, internet and tv extremely hard to work. Smelled and ac was unplugged and loud

6/10

Pleasant

03 Sep 2025

Rudolph

This Baymont was different. Difficult to locate at night. My stay was booked for 4 nights. There was no daily housekeeping and breakfast housekeeping.

Leisure Partner

8/10

Excellent

01 Sep 2025

Jamie

For the price and where this property is loc

8/10

Excellent

31 Aug 2025

Nikola

Good service good stay and room for the price

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Barron

Na

Leisure

10/10

Exceptional

24 Aug 2025

Lauren

The staff is amazing always very helpfule i would recommend this hotel to everyone

Family

8/10

Excellent

16 Aug 2025

Donna

The hotel decor was bit outdated, however, the room was clean and the young woman who checked us in was friendly and personable. Overall, a decent place to stay; we would stay again.

Leisure Partner

8/10

Excellent

12 Aug 2025

Michelle

The address for this property is incorrect on this app. The Wyndham on York St is under complete reconstruction. The actual hotel is on Richmond Road.

Leisure Family

2/10

Poor

21 Jul 2025

Neesha

The pool wasn’t working. There are no laundry facilities on the premises. The bathroom was so dirty, I ended up staying at another hotel and asked for a refund which they denied.

2/10

Poor

04 Jul 2025

Ebony

1st room we woke up from the first night Ants were everywhere! 2nd room the toilet was backed up took 2days for someone to fix. Both indoor and outdoor pools were closed for issues that they clearly don’t disclose on the sight until u get there which is insane especially during a heatwave smh. The nice thing about the hotel were the 2ladies at the front desk tried to be as helpful as they could. This place is undergoing renovations and majority of everything is out of order smh

Leisure Partner

8/10

Excellent

29 Jun 2025

aaron

Overall stay for the night was great, wish the breakfast area was better. No pancake mix limited grab and go muffins just wish it was better for waking up at 7:30 to get it

Partner

10/10

Exceptional

18 Jun 2025

Jon

The property has been recently renovated and it looks great. Sherry and her team have gone above and beyond in providing great services and amenities at reasonable prices.

Business_and_leisure Self

2/10

Poor

26 May 2025

kim

The property was going under refurbishment and it was not actually by Wyndham. It was a days Inn if it had been advertised as the days inn in, we would not have even ventured in there. Their service was terrible and their key cards did not work, which means every time somebody left the room. They had to have somebody there to help them lock and unlock the door. Unacceptable.

2/10

Poor

18 May 2025

Sharon

This building was under construction with debris and caution tape everywhere. No one was there, and I could find no personnel.

Leisure Self

4/10

Poor

05 Sep 2025

Sasha J

El desayuno era pobre. Y el internet bo tenia velocidad para poder ver tv. No tiene cable y el aire no enfriaba.

Leisure Partner