Name: Best Western Plus Newport News Inn & Suites
Address: 500 Operations Drive, Newport News, 23602, US

6/10

Pleasant

27 Jul 2026

Debra

Really liked the room configuration which we need to accommodate my husband, my granddaughter and grandson. There was a keurig coffeemaker in the room but no pods. I asked at the front desk and was given several packets of the coffee pouches used in the usual hotel coffeemakers. I questioned him but was told that was all they had. Waited until 5:55 and went downstairs to find the night clerk asleep on a couch and no breakfast even started. ( which was supposed yo be available at 6) finally got a cup of coffee.

2/10

Poor

27 Jul 2026

Julianna

The property smell is too strong like they are trying to hide the pet smell and roach spray.The breakfast station didn’t have cream cheese they didn’t stalk the silverware with spoons condiments the pancake machine was down. The first room they gave me had a roach. The second one had a strong pet smell and I’m asthmatic.

8/10

Excellent

26 Jul 2026

Luis

The room served it's purpose for a weekend stay but the breakfast food definitely needs some attention. Our TV did not work most of our stay. Overall our stay was decent here.

8/10

Excellent

19 Jul 2026

Rodney

The bed was really uncomfortable. Felt like a cot. But other than that. The stay was decent. It served is purpose

Self

10/10

Exceptional

19 Jul 2026

Corey

Everything was clean

10/10

Exceptional

18 Jul 2026

JAMES

Breakfast was OK but I was not thrilled with the eggs, the texture and flavor were not quite right.
Rooms were nice and clean.
Parking lot was small but I was always able to find a spot.

Self

4/10

Poor

13 Jul 2026

Nicole

Upon check in the front desk was friendly. I asked if they would hold our luggage until the check in time and he was able to get early check in. After this it steadily went down hill. The room on the ground floor was dirty and run down. The couch cushions were stained and souled; the bathroom had hair and dirt. I asked the front desk to chang,he told me to give him a half hour.We went to get food. They switched us to the 3rd floor which was cleaner, but missing a security latch. That evening the toilet got clogged, I called the front desk and was told to come downstairs and get the plunger. I asked if they could bring it up and was told no. Within 5 minutes I went to the front desk and he spent 15 minutes searching for a plunger. Eventually he came back with dollar store plunger in a white trash bag and handed it to me. The next morning we get up to get breakfast and there was a sign about the oven being out of service so there's no way to cook, toast or heat breakfast. The pancake maker was producing raw pancakes. They also ran out of milk for the cereal. I traveled with my family and no car, this was the problematic. I have requested someone get back to serveral times and no one has. I have video and pictures of it all. I confirmed talking to a couple that were leaving that day, the breakfast had been unavailable for atleast 3 days before our arrival. Common courtesy would be to notify us ahead of time, giving me the option to find a different hotel. Poor practices.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Eureka

Horrible bed. I dont typically complain about beds cause everyone is different but this bed was horrible and I can't imagine anyone would like it.

Partner

6/10

Pleasant

06 Jul 2026

Brianna

The fire alarm went off two nights in a row in the middle of the night, waking everyone up just for them to be false alarms.

Partner

4/10

Poor

30 Jun 2026

Tae

The very first thing I noticed when I walked in was a smell - I can't describe it - but it was everywhere. Luckily, by morning, the smell hadn't bothered me much. Anyway, I paid entirely too much for a room for 5 people (one night). I ultimately paid $240 for ONE night. The man at the front desk was nice but at the same time, he didn't seem to really go out of his way to make sure that we had everything we needed. We had two queen beds and a pull out couch for 2 adults and 3 teens. The pull out couch did not have any sheets, blanket or pillow. The room was probably aboug 78 degrees when we first walked in which was ok at first but hard to fall asleep at night. The walls had absolutely no decoration like pictures. Very odd that the entire room was just white. There was no complimentary shampoo or soap in the bathroom. We only had 4 towels. Their one ice machine in the entire hotel was out of order. The hallway in the hotel was very warm and didn't feel like the AC was on. We were so tired from being outside the whole day that we all slept in til 10am and missed the included breakfast the next morning. However, judging by the experience up to this point, I would not have expected much. Again, we paid $240 for 1 night in this hotel. This hotel, in my opinion, was worth maybe $75 a night if that.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Tracey

This trip was a disaster. The hotel room had black mold in the closet and on the bathroom ceiling. We didn't notice until we had had spent several nights there. That was the worse part.

The breakfast was terrible. The first morning there weren't enough plates and utensils. There was NO fruit at all and this wasn't late in the morning. No pancake mix, a few pieces of bread, no bagels and there was no restocking of the hot bar. They had fruit the next day, but it was not restocked the day after. The juice machine tasted like water.

Our room was not cleaned the entire weekend. I saw people putting trash bags outside of their rooms for pick up.

This was my last stay at Best Western and due to the lack of assistance/follow up from Expedia, this was my last time using Expedia.

Family

4/10

Poor

29 Jun 2026

Rachel

The staff were kind and helpful. The property is not well maintained. The pool was green and closed during our stay. The ice machine was broken and all vending machines were not filled. I got water from the water filling station at breakfast and there were pieces of mold or dirt in the water. Even though breakfast was offered, we ended up going elsewhere. There was broken glass all over the parking lot. You definitely get what you pay for. We would not stay at this location again.

Family_with_children

4/10

Poor

29 Jun 2026

Tammie

THE ICE MACHINE WAS BROKEN AND THE POOL WAS CLOSED. SPECIFICALLY PICKED THIS PLACE FOR THE POOL.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

John

Property wast terrible

Self

4/10

Poor

28 Jun 2026

Joseph

Worn out and in drastic need of a remodeling. Nice, helpful staff. The fire alarm went off at 1:30am but that wasn't their fault. I think someone pulled the alarm.

Partner

4/10

Poor

28 Jun 2026

Casey

Our room smelled like mildew and the floor in the bathroom became wet...no one had used the shower or anything and our floor was wet.

Friends_and_family Friends

4/10

Poor

26 Jun 2026

Rafael

TV in room did not work. A/C barely cooling and pool water was dirty and green. Breakfast was decent.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Angela

Pleasantly surprised when they put us in a room with a hideabed and 2 queen beds. Made for a happy couple of older kids

Friends_and_family Family

2/10

Poor

22 Jun 2026

Hannah

Arrived and checked in. Was given a room that hadn't been cleaned at all. Trash everywhere, beds pulled apart, dirty towels on the floor. Went back to the front desk and was given a new room. After a few hours I was in bed and my room door was opened and the employee came in my room. Did not knock just enter my room. I had to go to the front desk and ask why that happened. He said that I wasnt suppose to be in that room and I should have already checked out!! Then he proceeded to let me leave the front desk and go back to my room and I couldn't even get into my room. He had deactivated my room keys. Back to the front desk again to ask why? He had to give me new keys. I have never in my life had anything like this happen. I checked in after 3:30pm and he entered my room around 7:30p. I just cant explain hiw unsafe I felt after that. Especially traveling just me and my daughter!

Family

10/10

Exceptional

21 Jun 2026

Maria

Friendly staff, comfortable beds, good linens, good breakfast, convenient location, ample parking

Family

6/10

Pleasant

21 Jun 2026

Glenn

Room layout was odd -- sink was in a weird location. Stains on carpet (vomit!) not properly cleaned. Bathroom fan was very loud. Location was good if flying out of PHF. Breakfast was ok.

Self

4/10

Poor

20 Jun 2026

Christopher

Bathroom toilet was turned off due to water would not shut off when filling up. I fixed that shower would leak from back corner of tub when used people getting high everywhere in and out of a smokeless hotel went to the extent where I took my kids back in from the pool due to someone rolling one and smoking with kids in the pool. Pulled the sofa bed out to find pee stains in multiple sheets went to the front desk to get new sheets cleaned the mattress myself.

Family_with_children

2/10

Poor

18 Jun 2026

Erez

I was awoken by a false fire alarm in the middle of the night that went on for 5-10 minutes, after which I could no longer sleep. The phone is the room was not operational, hair drier was not present, no coffee available in the room even though coffee maker was present, and the toilet was barely flushing. Continental breakfast was also barely functional - coffee maker didn't work and flooded the table and floors with hot liquid, not to mention that food options were scarce. I generally have a high tolerance for inconveniences, but quite honestly, if I would have been paid to have a comparable experience again, I would refuse - let alone pay as I did.

I chose to stay at a hotel on my road trip so I can be well rested. The loud startling alarm in the middle of the night was counterproductive to staying at the hotel.

4/10

Poor

16 Jun 2026

Kristian

My mattress was used often to the point it was no longer firm and hurt my back. The staff was friendly though. The ice machines were not running. It was clear that there was a strong scent of marijuana throughout the third floor and I was appalled that some guests were entering the property after 10pm holding children that were passed out and reeking of the smell of marijuana. I pray they were t hot boxing the kids to put them to sleep. The location was just ok but for what Onoaid I could have stayed at Yorktown beach or Virginia Beach even. I’d shop around a little more before I selected this property again.

Self

4/10

Poor

15 Jun 2026

KEITH

The fitness center was poor even for a hotel one. The treadmill was out of order and very old. They didn't have any weights just one machine for seated rows. The room came with a fold out bed but the staff told me he couldn't get it sheets since laundry was closed. That honestly made us upset since we got the room for that bed and had to suck it up so our kids could get a sheet. Recommend having extra sheets and pillows for the foldout bed to prevent anyone from needing to ask for extra linens.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

James E

A good place to stay on a budget. Staff us friendly and helpful.

10/10

Exceptional

11 Jun 2026

Rodolfo

Room was nice and tidy, and the hotel is in a convenient location.

10/10

Exceptional

08 Jun 2026

Matthew

Nice place great price really enjoyed our visit

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Robert

What wasn’t to like

8/10

Excellent

26 May 2026

Latasha

I am not sure what happened with the Bathroom but when we left & came back to the room from a day at Busch Gardens, the bathroom floor was flooded 😳...not sure where the water came from but we got it up best we could..other than that, the room was clean..we stayed 6 nights with 3 kids..room was reasonable for that amount of time..I would stay here again!! Staff was cool..our 1st time visiting Virginia & it was pleasant

Family_with_children

6/10

Pleasant

25 May 2026

Juan

It was ok the room was semi cleaned for what we needed was good we where visiting family 7min away location was excellent and close to everything 1 hour away from Richmond and 45 minutes from Virginia Beach.

Family_with_children

4/10

Poor

13 May 2026

Juan

Breakfast,
The couple two times my husband been staying at this hotel breakfast is not serve. He has noticed everytime the hotel is full they always cancel breakfast. He usually stays in this hotel because of work being close by and they provide free breakfast. I feel is a bad service not providing breakfast when they have free breakfast when you booked the hotel.

Business

6/10

Pleasant

13 May 2026

MICHELLE

Front desk staff was excellent in customer service. However, my room wasn’t clean on arrival. Dirty wall, bed and a dead cockroach on the carpet. Room wasn’t not well maintained. Blackout drapes were broken. The bathroom had no towels and amenities were not stocked completely. Missing shampoo. Dirt on side of bed.

Self

6/10

Pleasant

03 May 2026

Sarah

Pull out bed was filthy stains on the cushions and cigarette burns lamps were dusty

Partner

4/10

Poor

29 Apr 2026

Alfreda

No hot tub, and no breakfast which was advertised.

Family_with_children

2/10

Poor

26 Apr 2026

Christina And Gabriel

When walking in it was ok. going To the room was another story. Very musty smell paint on doors were peeling off rust stain in shower coming from grab bar. Water took for ever to get hot then turn to scalding. When you look at the bed it had a huge dip in the middle of the bed. Couldn’t get over the smell. Fire alarms went off at 1am lasting about 15 min on and off. We were then told it was somebody smoking marijuana that made the alarms go off in the building but the next night it didn’t again for about five minutes. The motel rate of marijuana and musty smells.

Partner

10/10

Exceptional

19 Apr 2026

Tiwang

Excellent location. Very clean with welcoming staff

Family_with_children

6/10

Pleasant

17 Apr 2026

Jessica

The air conditioning unit blew out black stuff- most likely mold onto the bed when it was running. The room was ok- but had a smell.

8/10

Excellent

12 Apr 2026

Shyrll

There was no breakfast ! Seems the cook did not show. Disappointing that there was at least coffee and cereal. We paid for it with our stay so we felt gypped.

8/10

Excellent

29 Mar 2026

Joseph

Simple breakfast but very fancy breakfast,but the coffee machine was not great, lots of water and less taste of coffee. The coffee machine needed to replace a new one, and not many fruits.

Partner

6/10

Pleasant

24 Mar 2026

Eureka

There were divets in the floor which felt really weird and wrong. Not sure how to fix but it needs it badly. Curtains have tears in them as well

10/10

Exceptional

22 Mar 2026

Meaghan

Helpful staff, left extra towels like I requested.

4/10

Poor

21 Mar 2026

Matthew

No wifi, tv cable had two channels, staff was disinterested. Won’t book again.

Partner

10/10

Exceptional

18 Mar 2026

champaine

N

4/10

Poor

08 Mar 2026

Jerry

Run down. Breakfast was not good.

Self

8/10

Excellent

08 Mar 2026

Maia

Friendly helpful staff. Property is in decent shape; exterior is a little worn looking, maybe from winter impacts. Inside was updated. The two rooms weee close to elevators but roomy and comfortable. Breakfast was generous and well stocked. Have stayed at this location before and would recommend.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

William

The heat wasn't working but they came to fix it

Partner

6/10

Pleasant

02 Mar 2026

Ronisha

Bathroom was older, shower made lots of noise when on. Sink did not drain immediately so delayed multiple people getting ready at once.

Family_with_children

10/10

Exceptional

01 Mar 2026

Melvin

First time at this hotel, our stay was very good. No ice machine on the 2nd floor but the elevator worked just fine. The room was very nice, sofa and chairs, big mirror and a great coffee maker. Full breakfast bar with juice and coffee. Other than the weather it was a great stay with very good location.

Friends_and_family Family

2/10

Poor

01 Mar 2026

Kareema

Bathroom not clean shower was disgustingly dirty

Room had a bad smell and walls dirty

10/10

Exceptional

22 Feb 2026

Kimberly

everything was amazing, one thing my ice machine didn't work other than that no complaints

Family

8/10

Excellent

15 Feb 2026

Sierra

Room was clean, Staff was nice !

Leisure Partner

10/10

Exceptional

10 Feb 2026

Juan

Great

6/10

Pleasant

03 Feb 2026

Laura

Stayed 1 night while passing through Newport News. Room average clean.Decent size sitting area with sofa. However, sofa was old and stained.
Only had Decaf coffee by Keurig. Shower didn't drain well, water was over my ankles by the time I was done.
Breakfast was gone by 6:50. Nothing in any of the pans. Bigger issue was there was no one working at the front desk or the area where they prep breakfast. There was no hotel staff at the hotel! I called the phone number, no one answered. I called the Corporate office and let them know the hotel was unmanned.

8/10

Excellent

27 Jan 2026

Kristi

Staff were very nice. Rooms were a clean.

8/10

Excellent

22 Jan 2026

Latoya

Clean room , friendly staff and easy check in process

Business

10/10

Exceptional

11 Jan 2026

Marvin

Yes

Friends_and_family Family

4/10

Poor

11 Jan 2026

Lucinda

Room was not clean..there was food ftom tge last guest in tge refrigerator and an empty 3 litre soda bottle under the AC in the bedroom. Some electric outlets did not have plates and I had young children in my party Iasked for extra blankets when I booked the
room..there wasnt even bedding for the pullout sodan

Friends_and_family Family

4/10

Poor

02 Jan 2026

Percy

My wife and I stayed at this hotel 8 years ago in 2017 and it was one of the best hotel experiences we’ve had. The staff was amazing, the breakfast was great and the room was immaculate. Fast-forward to this past week and I gotta say that this stay was a HUGE let down!! The staff was still great, but the breakfast and the room were TERRIBLE!! I’m an ex-military guy and I’ve seen better food in open markets in foreign countries! We decided that we would definitely eat out after seeing the breakfast the first morning. The room was HORRIBLE! There was the smell of a dirty dog in the hallway outside our door and what possibly was a senior citizen that might have soiled themselves in the room next to ours. The carpet and couch in the room had stains all over them and the tub looked as if it hadn’t been cleaned in quite some time, the only thing that appeared clean was the bed. My wife and I had to go to a Target to get air fresheners and bathroom cleaner just to feel comfortable using the shower and to kind of mask the dog and old-people smell. To say that this visit home to Virginia’s hotel stays was disappointing is an understatement. DEFINITELY WILL NOT BE STAYING HERE AGAIN!!

4/10

Poor

31 Dec 2025

Jeffrey

The internet nor the TV worked the entire length of the 3 day stay. If I had been there on business like I normally do I would have had to switch hotels - the rooms were clean and staff friendly but no internet is a problem for business travelers

Business_and_leisure Self

10/10

Exceptional

26 Dec 2025

David

Room was clean.. Breakfast was good with plenty if options. Price was outstanding. Staff was warm and courtrous.

10/10

Exceptional

21 Dec 2025

Rebecca

Didn’t eat breakfast but enjoyed everything. Wish they had kcup pods for the kurege though

Leisure Family_with_children

2/10

Poor

21 Dec 2025

evelyn

Room- rug smelled like “PISS” - Couch was dirty it was supposed to be gray but it was BLACK - smelled like Smoke and I’m allergic to it. Tub was dirty

Breakfast was horrible. Except for the fruit, yogurt and bagels. Premade the reheated NASTY… pancakes from a machine looked half cooked … it was the worst experience I’ve ever had since 2023

I truly wanted my money back as I was their for my moms funeral

Friends_and_family Family

2/10

Poor

19 Dec 2025

Kristopher Michael

Room was trash, holes in wall, thermostat was hanging off wall. I want a refund.

Family

2/10

Poor

17 Dec 2025

Kayla

Stains all over the room, bedding, and towels. TV didn't work. Light outlet was falling off the wall and couldn't plug in phone to charge. I wouldn't recommend staying at this place

8/10

Excellent

10 Dec 2025

Yolanda

N/A

Leisure Friends

10/10

Exceptional

10 Dec 2025

Taccara

Nice staff very accommodating clean rooms and building, breakfast every morning and tasty.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Bernard

No hot water; beds not made; toilet seat connection broken; shower pull lever would not allow water to fill tub - only allowed shower, but there was no hot water anyway; lamp to left of sofa and left side of sofa had red soiled area; manager on duty reported she had to push breaker for the boiler on, but she indicated the breaker would continuously kick off and she would have to reset it or call for service; She reported to me that the outside service provider did not respond.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Johnnie

staff excellent rooms were great 😊

Leisure Family

8/10

Excellent

01 Dec 2025

Kara

Breakfast killed this review. It’s the last impression and it’s good to start the day with a good breakfast. But, the pancake machine needs to be fixed or replaced. Coffee maker was also wonky and people just left their diluted cups of coffee next to the machine. Otherwise it would’ve been a great stay. Staff was nice and the lobby was a nice space to hang out in.

Partner

6/10

Pleasant

23 Nov 2025

Sariah

Room smelled like wet dog upon arrival. Staff was courteous. The WIFI wasn’t working and wouldn’t load anything. Breakfast was decent.

Leisure Self

8/10

Excellent

23 Nov 2025

Candice

It ok

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Hennry

Best

4/10

Poor

09 Nov 2025

Doloris

I did not have heat & hot water

Partner

10/10

Exceptional

09 Nov 2025

Brian

Yes the room was clean and the staff was nice

Leisure Family

2/10

Poor

03 Nov 2025

Javon

Room condition, smell

4/10

Poor

02 Nov 2025

Aubrey

The price matches the place. Not great. Rusty showers.

4/10

Poor

02 Nov 2025

Aubrey

No ice. Rooms were dirty. Hall was dirty. Walls were thin. Shower was rusty.

Leisure Family

4/10

Poor

21 Oct 2025

Donna

BathRooms were not as clean as they should be. When I went in there were two spots missed on the bathroom floor thought okay that happens. The next morning the two items were still on the bathroom floor just moved around. Not good!

Leisure Self

10/10

Exceptional

20 Oct 2025

Denise

Clean room

Leisure Family_with_children

6/10

Pleasant

19 Oct 2025

Rene

The pool was already closed for the season. Overall the room and property is clean - The furniture (outside of the bed) was very old and Hodge podge. We had a clogged toilet, so I tried to call downstairs. Two things happen: 1. The phone doesn't work (and the cord itself is broken to the headset). For safety sake, that is unacceptable. And when we called downstairs via our cell phones, we were told that management knows about the on-going phone issues that would be taken care of in a couple of days and that she would have a plunger sent up for us to take care of the toilet as there was no maintenance man.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Aaron

This hotel seemed nice from the outside, but the inside needs work. The rooms smelled bad and the bathroom was dirty, like it hasn’t had a deep clean ever. The lock on the door needs to be more secure, you shouldn’t be able to open the door a little when it’s locked.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Brady

Very friendly and helpful staff. Had a great 2 day stay.

2/10

Poor

17 Oct 2025

Jessica

NEVER AGAIN!!!

Coming from out of State but stayed at a Best Western as well worked along in the past & this has been the worse experience. Staying on The 2nd floor went to get ice. The ice machine wasn’t working, had to walk downstairs to be told that it’s not working & to use the 3rd floor one. the room I was In was nasty. There was dried up blood by the sink walls, the bathroom tub has rust & dark stains, the bedroom lamps were holes, and black stains all over. Mind you these lamps shades were beige. Upon opening up the sofa bed there were no extra Linen. And the mattress had no sheets. Had to walk downstairs and ask. Waiting for extra the young lady only provided 1 blanket. So had to return to ask for something as who is going to sleep on just a mattress. Even though we asked for sheets for the sofa we couldn’t even open the sofa bed because how uncomfortable how dirty it looked we just placed the bed sheets on top of the sofa. The next morning I informed the gentleman at front desk that the water in the tub was not going down & was not able to get the water stopper to come back up. He said ok he will have someone take care of it. After returning back in the evening I came back to no one coming in the room. The room wasn’t cleaned, all the dirty linen that I placed By the door was still there as well as the bag of trash. There was no clean linen to use or nothing & no there was no sign placed at the door for privacy or no housekeeping. To finish off there was no Hot water running.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Dave

Handicap sold out

Requested a handicap accessible room and did not get it. TV and internet WiFi was constantly up and down. Bathroom was dirty, hair on the sink and bathtub and room had a bad smell. A/C unit ran extremely loud. In room coffee maker did not work

Business

4/10

Poor

12 Oct 2025

Dan

Checked in after 9:30 and went to room and the more I looked around, the more disgusting this place was. Mold and staining on the bath ceiling, mold in closet, stained couch cushions, torn curtains. Was supposed to stay a second night but I couldn’t stay there in this dirty, moldy room

Leisure Family

10/10

Exceptional

10 Oct 2025

Heydy

Clean perfectly

Business_and_leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Heydy

Very clean

Business_and_leisure Family_with_children

6/10

Pleasant

10 Oct 2025

Kimberly

Location

Leisure Family

6/10

Pleasant

06 Oct 2025

Alexandria

Pet friendly. Quick check in.

6/10

Pleasant

05 Oct 2025

Wilma

Room was not very clean some area had mildew, mold in the bathroom. Cleanliness needs a lot of improvement.

Leisure Family

4/10

Poor

04 Oct 2025

Carrie

Unfortunately, this Best Western was not great. For some pros though, it is in a good location and right across the road (pretty much) are several dining options and shopping options.
For the hotel itself, the staff was okay, but the facility was run-down and really dirty. The floors were sticky in the hotel common areas as well as the room itself. The room smelled terrible, and the couch in the room was visibly filthy and stained. There were spots on the walls that appeared to be either a soda splash or possibly even blood. I ended up getting some disinfectant spray and spraying and wiping down the tile floor area, the chair and desk, and other hard areas. The bed itself did look clean, but I sprayed that down as well.
I did not eat breakfast at the facility, and we ended up leaving early due to a family emergency at home, but I would not stay here again.

Leisure Family

10/10

Exceptional

03 Oct 2025

Candice

It was good keep going to good

Friends_and_family Family

8/10

Excellent

03 Oct 2025

PAUL

YES

8/10

Excellent

03 Oct 2025

Mary J

Front desk was friendly. Hot tub was nice

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Harlan

The convenient to whole area, and the room was very clean. The staff was helpful and very professional and friendly.

Business Self

8/10

Excellent

28 Sep 2025

Lynda

Room felt musty and humid. I was large and the beds were comfortable but the pillows were not very supportive. The bathroom was very large as it was an ADA room. However there was a bath tub that was old and cracked and not wheelchair accessible. I also noticed scaring on the walls in the bathroom and mold on the celing.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Sheila

Rooms are clean, staff friendly, located very near the mall and a Costco. We easy to get to CNU.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Celesia

Room was clean. Little stains on the sofa but other wise the room was good.

Business_and_leisure Partner

10/10

Exceptional

24 Sep 2025

Kenneth

I really enjoyed my stay. It's when entering a hotel room. Everything, everything was nice and clean and placed. Nothing out of order, everything worked properly. Besides, one light bulb in the floor lamp needed to be changed. The breakfast was excellent. Everything was hot and very pleasing. Never ran out of food. And the cafeteria was very clean this.The staff was very friendly that served food. I can really see myself returning.

Friends_and_family Family