Courtyard Newport News Airport

6/10

Pleasant

11 Apr 2026

Matthew

Too expensive for what you get

8/10

Excellent

11 Apr 2026

Tania

Very clean

Partner

10/10

Exceptional

10 Apr 2026

Sue

Did not get a chance to enjoy breakfast but did enjoy the room, bed and cleanliness.

10/10

Exceptional

10 Apr 2026

Garrett A

No free continental breakfast. Hot tub was closed. Everything else was great.

Self

10/10

Exceptional

07 Apr 2026

Kendra

Room was clean, WiFi worked and it suited us for the weekend. Close to everything

6/10

Pleasant

05 Apr 2026

Susan

Staff was friendly and room was comfortable, but TV was difficult to use with no instructions. Finally found an app for YouTube TV with some live shows. One of 2 elevators was out of order. $5 per day parking and had to be careful to park in spaces marked for hotel. No free breakfast…my fault for not reading the fine print. There was a pricy bistro serving a nice selection but we only used it once.

10/10

Exceptional

01 Apr 2026

James Crystal

The Parking was safe and close to hotel, didn’t eat breakfast at hotel, it looked good though. Very friendly staff!

Partner

10/10

Exceptional

29 Mar 2026

Jennifer

Front desk staff is always friendly and helpful. Rooms are clean and comfortable

Partner

8/10

Excellent

23 Mar 2026

Jacqueline

No hot tub.

Pet

10/10

Exceptional

22 Mar 2026

Jeff

Quiet and comfortable

10/10

Exceptional

18 Mar 2026

carol

Excellent hotel staff very nice
and accommodating. Room was excellent.

Self

10/10

Exceptional

17 Mar 2026

Latasha

Yes room was nice and clean

Partner

8/10

Excellent

15 Mar 2026

Sheila

We decided to stay here just for the pool, so our grandkids could use it during our stay. And because we thought breakfast was included, like other Marriot locations.
Our room was very nice. We got a suite to have extra room. It was huge & very clean.
The pool was warm. But the area around the pool was dirty. Leaves & trash all over the floor. And it was there the whole 3 days. It was never even swept. Hot tub was out of order & has green mold growing in it.
We would stay again, just because of location & the room. But wish the pool area would be clean next time. Also, teenagers kept letting people in through the outside pool door. I dont think those people were guests of the hotel. It was quite a few people.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Sabrina

Room was comfortable just no hooks for towels on the back of bathroom door.

Partner

10/10

Exceptional

08 Mar 2026

amy

Hot tub was out of service

Friends

10/10

Exceptional

04 Mar 2026

Nicki

The workers was very nice and lovely

8/10

Excellent

02 Mar 2026

Felisa

It was very nice

Partner

10/10

Exceptional

15 Feb 2026

Jessica

Everything was wonderful!!!!

Leisure Family

10/10

Exceptional

15 Feb 2026

Megan

Everything was great!!

10/10

Exceptional

11 Feb 2026

laura

Everything was exelent

10/10

Exceptional

05 Feb 2026

mark

Staff extremely friendly room was clean breakfast was good .

10/10

Exceptional

04 Feb 2026

Clay

Staff was exceptional

10/10

Exceptional

26 Jan 2026

Alexander

The room was clean, the staff was very friendly and helpful.

Leisure Self

10/10

Exceptional

04 Jan 2026

Sherri

We have used this location several times ! Staff is always friendly and attentive! We like the location. Feels safe there. Plenty of place to eat and shoping.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Darlene

Staff was courteous and efficient. The rooms were clean

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Derrick

Nice, and I enjoyed myself

Business Partner

10/10

Exceptional

02 Jan 2026

Jayla

NICE. QUIET, AMAZING! 10/10 CUSTOMER SERVICE..DID I MENTION QUIET?

8/10

Excellent

01 Jan 2026

Christian

The staff is excellent especially Tami (I think was her name). They were very accommodating. The hot tub was out and the heat on our floor was being worked on but the staff made every effort to ensure we were comfortable and taken care of.

Leisure Family_with_children

4/10

Poor

31 Dec 2025

Kendall

The room was so dirty we left a day early

Leisure Family

10/10

Exceptional

30 Dec 2025

Wyatt

Great room, very clean. The location is close to shopping, restaurants and Bush Gardens. Had wanted to try the indoor pool but didn't get to it this time.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Crisol

Clean room

Self

2/10

Poor

28 Dec 2025

Chiquita

EVERYTHING from BOOKING to STAFF to the ROOM was a VERY BAD EXPERIENCE. WOULD NOT ADVISE 👎

Business_and_leisure Partner

10/10

Exceptional

28 Dec 2025

Adele

Great room!!

10/10

Exceptional

22 Dec 2025

Jacqueline

There was no breakfast included. Did not utilize yhe spa

Business_and_leisure

2/10

Poor

21 Dec 2025

Scott T

Shower pressure was like pouring water out of a boot, the shower itself was dirty. The room had a foul smell unclean. Staff would not refund due to booking through Expedia. Worse experience ever!

Leisure Self

6/10

Pleasant

18 Dec 2025

Amy

Stay was okay. Bed was not very comfortable and coffe bar did not get restocked. Otherwise the staff was very nice and helpful. For the price it was agreeable.

Leisure Self

8/10

Excellent

17 Dec 2025

Jerome

This was a great stay. The staff was great, room was excellent, pool was really nice, and location was really good.

My biggest issue was that the hot tub was Out of Order. That was a main reason I booked this over other locations. I was really looking forward to using it and could not. Huge disappointment for me.

Leisure Self

10/10

Exceptional

14 Dec 2025

Rasheen

Yes the room was spotless and the staff was very nice.

6/10

Pleasant

14 Dec 2025

Kristie

The room has an old musty water smell and the bathroom shower is in an awful state.

Leisure Family

10/10

Exceptional

06 Dec 2025

Jennifer

The person who checked us in, Darius, was delightful.

Partner

10/10

Exceptional

05 Dec 2025

Lisa

Clean room & friendly, helpful staff

Leisure Partner

10/10

Exceptional

03 Dec 2025

Katherine

Staff was great, friendly, good customer service - very quick response to items I needed during my lengthy stay, good food at the Bistro

Leisure Self

10/10

Exceptional

03 Dec 2025

Shannon

I had a great stay! I had the pleasure of being checked in and out by Tami, who was incredibly hospitable and professional. Her warm personality made me feel welcome from the moment I arrived. She went above and beyond by giving me a tour of all the hotel amenities and making sure I had everything I needed for a comfortable stay. Tami’s exceptional service truly stood out and made my experience memorable. I really appreciate her dedication and friendliness—she is a wonderful asset to the hotel.

Business_and_leisure Self

10/10

Exceptional

26 Nov 2025

Tammy

Great staff. Tami was amazing. The room was clean, bed was comfortable.

Leisure

10/10

Exceptional

24 Nov 2025

Diedra

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

10/10

Exceptional

24 Nov 2025

Diedra

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

10/10

Exceptional

24 Nov 2025

Diedra

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Business_and_leisure Self

10/10

Exceptional

24 Nov 2025

Diedra

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Self

6/10

Pleasant

23 Nov 2025

Shamir

There seemed to be construction happening and maintenance workers covered in paint using the guest elevators

Business Partner

10/10

Exceptional

18 Nov 2025

Angela Kristine

Was only staying one night, so I didn’t have time to use any amenities. I did order breakfast, and it was surprisingly good (eggs, bacon, potatoes, and sourdough toast). Staff was very friendly and helpful. Room was clean and comfortable and quiet. Easy check in and easy check out. All good from my needs and preferences, and I tend to be on the particular side.

Business_and_leisure Self

4/10

Poor

16 Nov 2025

Kaitlin

Toilet stopped working twice days apart and on the second call to the front desk I could overhear conversation between front desk and I’m guessing

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

JULIUS

Great location

Leisure Family

10/10

Exceptional

13 Nov 2025

Heidi

Staff was exceptional. Everyone was helpful, genuinely kind and seemed to be enjoying being at work. Ms Tami at the front desk was very helpful, getting me checked in earlier then originally planned. Rooms were clean and smelled fresh.

Business

10/10

Exceptional

13 Nov 2025

Arther

We never had Breakfast at the property nor was it available
at this hotel. We didn't receive service out entire stay. When I ask about it, the lady gave me some not so nice answer and I had to empty my own trash. She was a very bad manager and the only thing they vacuum in the room was a spot where the ceiling leak on to the floor. Our bed was never change out entire stay.

Leisure Family

10/10

Exceptional

12 Nov 2025

Tomeko

Everything. Good customer service and very friendly ands clean. One issue but they got right to it without no problem.

Self

10/10

Exceptional

11 Nov 2025

anita

check in was good, I booked a room that's handicapped accessible with walk in shower and a sofa bed for my sister due to left side paralysis. Her assigned room was not available, she was accommodated the next day, still didn't receive the room with the sofa bed but we were grateful for the walk-in shower. the hotel was clean, the fragrance of the hotel was overpowering, and the staff was kind.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Michael

Had a late check-in which went smooth. Parking was good in a well lit area. Room was temperature ready plus had mini amenities which i loved.

Friends_and_family Family

2/10

Poor

09 Nov 2025

Tracy

Checked in later in the evening, when we pulled out the sleeper sofa for my child, we looked all over the room for the sheets, bedding etc. nothing was in the room. Called down to front desk and was told to come down to get it. On the tvs, The streaming apps just kept spinning, so unable to use. Checking out the next morning: the person at the front desk was sitting in a chair, in visible sight looking at her phone while I stood there for a couple minutes before being noticed.

Leisure Family

8/10

Excellent

08 Nov 2025

Heather

.

10/10

Exceptional

04 Nov 2025

David J

Great professional service

Family

10/10

Exceptional

04 Nov 2025

Jeffery

Stadd was friendly

10/10

Exceptional

02 Nov 2025

Shelton

Ranita(?) front concierge 11/1 pm she was excellent and super accommodating. Give her a raise asap!

Family

8/10

Excellent

24 Oct 2025

Annette

Spacious, clean room and comfortable bef

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Janice

The front desk representative was super friendly and helpful when we arrived at 11:00 pm.

Family

10/10

Exceptional

12 Oct 2025

Sherrye

It would be nice if they told you about fees and parking charges up front. I've never know a hotel to take a $50 deposit in case of damage because you checked in with children. And having to pay a parking fee for parking in their own lot unless there is valet service is ridiculous.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Clarence

Lovely staff:)

Friends_and_family Family

4/10

Poor

24 Sep 2025

Kyle

Based on reviews of the hotel online, I thought the place would be nicer. Also, our room was not ready for check-in at 3 PM, was delayed until after 6pm. Had somewhere to be that evening and they were not prepared.

10/10

Exceptional

15 Sep 2025

Azucena

Very confortable hotel.

Business Family

10/10

Exceptional

15 Sep 2025

Michelle

Very clean property. Indoor hot tub/pool very nice. Friendly staff. We will definitely stay again when in the area.

Leisure Family

8/10

Excellent

11 Sep 2025

Jhudelia

Clean and quiet, staff were friendly.

Leisure Family

10/10

Exceptional

05 Sep 2025

Warnisha

My stay was 5/5. I would remove a star due to limited parking, but once the parking lot filled, staff provided an alternative. Thank you! I would highly recommend.

Leisure Family

10/10

Exceptional

03 Sep 2025

Marie

Front desk clerk, Tami Smith, was attentive to details of room requests, efficient and very helpful and professional. Our room was clean, well supplied and very comfortable. Would stay here any time we are in town.

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2025

Kim

Really nice stay. Room was phenomenal. Staff outstanding. The only negative was not having a free breakfast. Spent about $100 for dinner and breakfast combined so I would say a little pricey.

Business

8/10

Excellent

01 Sep 2025

Robert

Shay did a great job helping us. All staff was helpful. Property in general was good, deep cleaning is needed. Room was comfortable, AC works

Business Family

8/10

Excellent

31 Aug 2025

Shalini

Overall convenient and nice stay. Happy hour was good option for a quick bite and some beer!

Business_and_leisure Family

6/10

Pleasant

28 Aug 2025

Lee

The staff was friendly, and the services were timely. However, what is not good is the daily parking charge. I have never been to a Marriott to pay for parking daily when it is open to the public.

Leisure Family

10/10

Exceptional

25 Aug 2025

Jessica

The customer service was excellent, though I wasn’t a huge fan of the $50 a night incidental deposit. But I would stay here again hands-down great service.

10/10

Exceptional

25 Aug 2025

Verified traveler

A GREAT stay

The hotel was very clean. My room smelled fresh. The halls were clean and free of odors. The staff was GREAT! The first desk staff Angela gave A+ service. I definitely will be visiting again.

Business

8/10

Excellent

21 Aug 2025

Jennifer

Good Hotel for Price

We stayed here after a long day at the beaches. It was only a one night stay for us. We used the pull-out couch that could have been improved with a better mattress. The bed was comfortable. The room was a bit humid, but it could have been a result of the heat-wave that we were experiencing when travelling. The luggage carts were almost non-existent, which was slightly inconvenient but not a deal-breaker for us. There were a-la-carte food options in the hotel, and restaurants nearby. Easy to get to this hotel from the highway. The hotel upkeep was excellent.

Friends_and_family Friends

6/10

Pleasant

17 Aug 2025

Joyner

Hotel has a smell as soon as you enter. Especially by the elevators. Overall it was okay

Business

6/10

Pleasant

15 Aug 2025

Sarai

I have never been to a hotel that you’re a guest at and you had to pay for parking. Paying for parking is completely absurd and a rip off. All of the guests are going to arrive by vehicle so parking should be free! Unless their goal is to cater to locals; it’s really a deterrent for out of towners to stay here when there are other places that have free parking. Also the vent in our room was rusty/moldy. The outlet ports were dated and did not have a usb-c port.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Lawrence

Liked everything except having to pay for parking

Leisure Self

8/10

Excellent

10 Aug 2025

Briana

.

Leisure Family

4/10

Poor

10 Aug 2025

Marilyn

Went to the hotel at 4:00 pm room wasn’t ready. Was told to come back in a hour, room still wasn’t ready. Was told again to come back. Finaliy at 9:45 pm I checked in. Very disappointed.

10/10

Exceptional

06 Aug 2025

Emily

Very nice

10/10

Exceptional

05 Aug 2025

SAHARA Giselle

The staff is amazing everybody is super nice and everything is really clean. I loved it

Leisure Self

8/10

Excellent

05 Aug 2025

Shamsul

Good

Leisure Family

8/10

Excellent

05 Aug 2025

Jacqueline

We enjoyed the pool and whirlpool.

Leisure Family

8/10

Excellent

03 Aug 2025

Gary

The stay was just okay but not the best!

The stay was good but they don’t clean the room daily. Not even to empty the trash cans after we requested it to be done. They charged $5.00 daily for parking. The rooms were musty smelly.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Peggy

Give this place 5 start for service

We had one of the best customer service experiences at this hotel. From the moment we checked in the women at the front desk were accommodating and very friendly to speak to. Everyday the same women would see us and make sure we had everything we needed, even recieved a hug from one before we left. Amazing experience, plenty of cozy spots throughtout the lobby and outside to socialize with family, breakfast/coffee, bar w happy hour. Great experience.

Friends_and_family Family

6/10

Pleasant

31 Jul 2025

Andrew

It was an inconvenience and seemed shady that we had to pay for parking. During check in several guests could not leave because their vehicles had been towed because of the hotels parking policy. The construction around the hotel left materials in the road that punctured our tire. None of this was told to us before or during booking with expedia. They made me wholas far as the parking fees but its hard to relax on vacation when you constantly have to peep out the window throughout the night just to make sure your car isn't towed.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Amy

Comfortable bed, convenient to interstate, lots of nearby dining options

Leisure Self

10/10

Exceptional

30 Jul 2025

MICHELLE

The rooms were very nice

Leisure Self

8/10

Excellent

26 Jul 2025

Kimberly

Clean

Room was clean but need some deep cleaning in the bathroom. I wish they’d stop cramming a king bed in too small rooms, or do a better room configuration. 12 inches on one side of the bed is getting old.

Partner

10/10

Exceptional

23 Jul 2025

Darlene

Close too mall and eateries. Happy hour and affordable food

Leisure Partner

10/10

Exceptional

23 Jul 2025

Katrina

Everything was great

Leisure Family

10/10

Exceptional

21 Jul 2025

Chris

Location is great. Service is very nice. The property could use some maintenance.

Leisure Family

8/10

Excellent

18 Jul 2025

Bertin

Lots of construction around the hotel created much confusing in being able to park (paid parking too).

Leisure Family

10/10

Exceptional

18 Jul 2025

JACKIE

Be mindful to keep ur park pass on ur rear view mirror and park in courtyard spaces only.. our friend got towed and was out of 180.00 to get car back!!

Leisure Friends

4/10

Poor

17 Jul 2025

Ines

The linens on the bed had the most disgusting smell. I could not sleep soundly due to the need to keep my face off the pillow. Disgusting industrial detergents.

Business Self