Name: Comfort Suites Newport News Airport
Address: 12570 Jefferson Ave, Newport News, 23602, US

8/10

Excellent

23 Jul 2026

Stephen

Good location and a good room. Some areas of the hotel not maintained well - work out room had no water cups and no towels.

10/10

Exceptional

23 Jul 2026

Alexei

Very quiet place.

10/10

Exceptional

23 Jul 2026

Ebone

Nice clean hotel. I’d stay here again

10/10

Exceptional

22 Jul 2026

Ellen

Love staying here! Have several times

8/10

Excellent

21 Jul 2026

Valeriy

Very nice place, comfortable and quiet

Family_with_children

10/10

Exceptional

20 Jul 2026

Ashley

⭐⭐⭐⭐⭐

We had a wonderful stay at Comfort Suites Newport News while visiting family. The hotel was clean, comfortable, and conveniently located, making it easy to get back and forth to see our loved ones. The staff was friendly and welcoming, and our room was spacious and well-maintained. It was a great place to come back and relax after long days of visiting.

The only thing I noticed was that the elevator inspection certificates posted in both elevators appeared to be several months past due. I’m sure it’s likely just an oversight with updating the posted paperwork, but it would be reassuring for guests to see current inspection information.

Overall, we had a very pleasant experience and would happily stay here again on future visits.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Jacquis

Great value for the price. Good location, plenty of retail and restaurants nearby.

Self

10/10

Exceptional

19 Jul 2026

Daniela

Staff was great, breakfast was good, room was clean and hotel was well maintained, only thing was when booking through Expedia this property states that it has outdoor pool and restaurant within property. No restaurant and only indoor pool.

Family_with_children

10/10

Exceptional

19 Jul 2026

Rebecca

Hotel looked just like the photos and was very clean and a great place to stay for my family of 5. Would definitely stay here again!

Family_with_children

8/10

Excellent

18 Jul 2026

Tiffany

Clean and great breakfast

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Monica

Great hotel.
Breakfast was awful. Prepackaged eggs :(

Family

10/10

Exceptional

16 Jul 2026

OLUMIDE

Near

6/10

Pleasant

16 Jul 2026

Vanessa

The hotel is super convenient for its location. The beds were comfortable and they had some amenities that were helpful. Specifically the free breakfast and the pool that was indoors. The gym was not well maintained and so that needs some work. The hotel was somewhat clean, but there were a few things in the room that I think needed some attention to detail. I didn’t have to deal with staff much, but they were always friendly when I did.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Rebecca

Everything was wonderful!! From check in to check out, the food service and cleaning service team were impeccable!!

Family_with_children

10/10

Exceptional

15 Jul 2026

James

Staff was helpful and kind.
Room was prepped/clean
Breakfast was plentiful and of good quality

Family_with_children

10/10

Exceptional

14 Jul 2026

Donald

Location

Partner

6/10

Pleasant

14 Jul 2026

Victor

Breakfast was average. eggs, sausage, DIY waffles.

10/10

Exceptional

13 Jul 2026

Allen

The hotel was pretty good overall. The breakfast wasn’t all that great. The room smelled like smoke but a hotel staff came in and sprayed some solution that took care of the problem.

We had a good stay.

Partner

6/10

Pleasant

13 Jul 2026

Mélanle

Hôtel correct mais les salles de bain ont vraiment besoin de rénovation. C’est également mal insonorisé. On entendait la gang qui veillait dans le lobby. C’était bruyant. Sinon, les lits étaient confo et le déjeuner correct!

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Noah

I stayed in a king suite with a sofa bed for a few nights as a solo traveler, and I had a great experience. The hotel as a whole was very clean and well put together, and the room itself was very clean and spacious; the bed was extremely comfortable. All staff, including housekeeping, were very polite and helpful. Breakfast was simple and yummy. The waffles you make on your own, and there were many options for breakfast. Parking was very convenient, and there is no extra charge. The area is quiet and not a far drive from food, shopping, or gas stations!

Partner

10/10

Exceptional

12 Jul 2026

Gwendolyn

Clean room nice place to stay

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Denise

I love this hotel. It's close to everything. The staff is very professional and friendly. My room was spotless and smelled so fresh. Overall, this hotel is an excellent choice, and I give it 10 stars.

Family

10/10

Exceptional

11 Jul 2026

Mindy

Clean, modern, super comfortable bed, friendly staff, ample breakfast options - we had a great stay!

Partner

10/10

Exceptional

11 Jul 2026

Nuri Bora

Great breakfast with good variety. Clean pool and clean rooms.

8/10

Excellent

10 Jul 2026

John

Cigarette smoking bench at the entrance w cigarette butts on the ground. Staff was good. Clean room.

Self

10/10

Exceptional

10 Jul 2026

Michele

Friendly staff at check in. Room was clean and looked partly updated although tub could be replaced. Breakfast has a good variety of food. Ample parking. Walking distance to restaurants.

Family

10/10

Exceptional

09 Jul 2026

Leylanie

Este hotel olía muy bien. Todo en mi habitación estaba limpio. No nos decepcionó.

Family_with_children

10/10

Exceptional

08 Jul 2026

Shanielle

Nice clean hotel, we loved the breakfast that was included in our visit

Family_with_children

8/10

Excellent

08 Jul 2026

charese

the breakfast was great and it's a good price for how convenient the location is, the pool and the seating area outside were very relaxing and we loved the design of the lobby!

Partner

10/10

Exceptional

08 Jul 2026

Jerome

Very convenient

Family

10/10

Exceptional

06 Jul 2026

Teisha

John was great! Definitely a pleasure to meet him. He helped me get settled while being overwhelmed due to the death of my father approaching. It’s nice to meet people that really care!

Family

10/10

Exceptional

06 Jul 2026

Iyonna

Great overall

Friends

8/10

Excellent

05 Jul 2026

Denis

Having two elevators was helpful.

Family

10/10

Exceptional

05 Jul 2026

Luis

Everything is good

Family_with_children

2/10

Poor

05 Jul 2026

LaKeisha

Terrible staff, dirty room, foul smell and management very disrespectful.

8/10

Excellent

05 Jul 2026

Jennifer

Good sized room with 2 queens and a sofa. Didn’t use the pullout. Clean. Lots of outlets. Clean carpet. AC worked well which we were grateful for given the heatwave! Bathroom was ok. I liked that the shower head is adjustable. Lots of counter space.
Breakfast looked decent but I didn’t eat there. Preferred Tours Le’s jours just down the road.
Gym is small and stuffy. Not much equipment. Only one treadmill.
Staff were very friendly. Lobby was always clean. Fresh lemon infused water in the lobby was especially appreciated!

Family

10/10

Exceptional

04 Jul 2026

Amber M

We had a great stay! Comfy beds, very accommodating staff and great breakfast.

Family_with_children

10/10

Exceptional

03 Jul 2026

Neida

Great stay! The hotel was very clean, the room was nice and comfortable, and the location was perfect with plenty of shopping and retail stores nearby. Most importantly was super close to Fort Eustis Army base. The pool was lovely, and the gym looked clean and well equipped. We’d definitely stay here again!

Family

10/10

Exceptional

03 Jul 2026

Vamshipriya

I have travelled to many places and stayed in different hotels and motels, so cleanliness is always the first thing I look for. This place stood out immediately. What I liked the most was how clean everything was, every single day. I stayed for 5 days, and without fail, my room was cleaned thoroughly each day.

The consistency was impressive — fresh towels, tidy room, spotless bathroom, and everything felt well taken care of. It’s rare to find a place where the housekeeping maintains the same high standard throughout the entire stay, but this hotel did exactly that.

If cleanliness matters to you as much as it does to me, this is definitely a place you will appreciate.

Family_with_children

10/10

Exceptional

03 Jul 2026

Dave

I stayed here for several days: the best Comfort Suites I have ever stayed at, and I have stayed at a lot of hotels in recent months. In terms of quality (room amenities, comforts, and benefits--like great water pressure and instant hot water!); staff (from the sweet front desk expert Bri, to Karen and the other personable housekeeping staff, to Sharon the super-kind breakfast/kitchen supervisor :) to the down-to-earth personable Assistant GM John); and the cool, inviting property layout and \"extras\" like an outdoor patio area with nice chairs and--all of this was far and and away better over and above any Hilton hotel I've ever stayed at. And--bonus--the Comfort chain is overall cheaper than Hilton. Will stay here again!

Self

10/10

Exceptional

03 Jul 2026

Lloyd

We stayed here twice while ate skin was ag Fort Eustice. Very clean staff excellent.

Partner

6/10

Pleasant

02 Jul 2026

Arati

Not

10/10

Exceptional

02 Jul 2026

Alejandra

I love being in this hotel is super clean and the staff is amazing.

Family_with_children

10/10

Exceptional

30 Jun 2026

Tabatha

Very great state hotel was very clean, it was a great location near everything airport, restaurants and shopping centers. They also had breakfast will definitely stay again.

Family

10/10

Exceptional

30 Jun 2026

Faith

I love everything except the carpets petty dirty. Staff excellent 👏 hats off. Breakfast great. Limited parking.

Self

6/10

Pleasant

30 Jun 2026

Carla

La habitación y el baño estaba bien. Tiene una piscina agradable y un buen desayuno.
En general todo estaba bien, excepto que el personal parecía tener problemas entre ellos.
Se escuchaba conversar, cuchichear y eso era incómodo

Family_with_children

10/10

Exceptional

30 Jun 2026

Jeffrey

Been staying here ever 2 months for my last 4 visits. Will continue to stay there!

Self

10/10

Exceptional

30 Jun 2026

Krystal

I had an amazing stay at Comfort Airport. The hotel was very clean, and the bed was extremely comfortable. The staff accommodated all of my needs, making my stay enjoyable from start to finish. I also appreciated how conveniently located the hotel was, with shopping, restaurants, and a grocery store all nearby. I would definitely stay here again and highly recommend it to others.

Partner

6/10

Pleasant

29 Jun 2026

Miae

The rooms were dated and shower leaked a lot on the floor. Probably a long standing issue since caulk was almost not existent outside of shower. The floor below probably had water leaking from ceiling. Usually appreciate the free breakfast but the staff member that was attending the area was rude and not attentive to keeping area clean. Usually stay at Holiday Inn Express on short stays but this was cheaper and for only one night. You get what you pay for. Front desk staff was friendly, however the experience with one rude person and the shower made the stay bad enough for it to be the last with this location and probably with this chain.

Partner

10/10

Exceptional

29 Jun 2026

Shanae

Clean Room

8/10

Excellent

28 Jun 2026

Nana

Friendly, helpful staff and comfortable rooms. Breakfast was just ok (very basic, though the waffle stations were good) and the amenities were also ok. I just wish there weren't as many maintenance things with our sink and the coffee and juice dispensers in the dining area. There are decent restaurants and shops nearby. I'd rebook here if going back to Newport News.

Family_with_children

4/10

Poor

28 Jun 2026

Joyce

Stay was 2 nights. First night loud party music at 2 a.m. from room next door. Call front desk ring six times at 2 a.m. and no answer

Also dead bugs in room near refrigerator and broken knob on microwave. Rooms are not very well maintained.

Will not be back

Self

6/10

Pleasant

28 Jun 2026

Linda

Breakfast was minimal. No fruit, toaster took forever, egg dish never lasted long enough. Not enough tables for breakfast.

Nice pool but small so the screaming kids playing in the pool prevented any exercise swimming in it.

Rooms were very nice and clean.

Family

8/10

Excellent

28 Jun 2026

Geneva

The property is clean and in a great location.

Partner

4/10

Poor

28 Jun 2026

Ronald

No room service for 2 days, trash cans full, no clean towels, etc.

Partner

10/10

Exceptional

27 Jun 2026

Charles

Nice hotel for the price. Beds were too soft for my liking but ok.

Family

10/10

Exceptional

27 Jun 2026

Deana

The hotel was in a great location and super clean. Staff were very nice and helpful. I would stay here again.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Jevon

A roach was in my bed

10/10

Exceptional

23 Jun 2026

Isaac Joseph Lopez

Room was great and very well priced. Staff was friendly. Breakfast was phenomenal

Self

10/10

Exceptional

23 Jun 2026

Debbie

Everything was immaculate.

Self

4/10

Poor

23 Jun 2026

Isaiah

The blankets were dirty with yellow stains and were not clean or changed. I had to request a clean set just to remake the bed that the staff was paid to do but failed to do so. I find my stay at the hotel very disturbing to see health hazards of contamination of soiled filthy bed spreads and covers.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

MICHAEL

For the most part the stay was nice, we didn't partake in the breakfast as both mornings it was so crowded, we just went out. The check in and check out was easy and staff was friendly. The room and hotel was very clean and beds comfy. The only complaint we had, was when taking a shower the first night, we found we had no body wash, so we had to use the shampoo. The next morning we told the front desk and she stated she would make sure housekeepers would refill it. Later that night after returning and getting in the shower we found that they had not done so, so both nights we had to use the shampoo.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Cedric

Would be 5 stars instead of 4 but Im not sure if the housekeeper got sidetracked but the full trash bags from our trash cans were left on the bathroom counter, and the bed linen was not refreshed. Microwave needs better cleaning. We did not use it because it we didnt have products with us to clean it out. Bed was comfy. Room looked nice and I felt comfortable enough to walk around in my socks with slides. Water pressure i the shower needs help. All in all Property look/feel/location was worth the value. I would stay again.

Partner

2/10

Poor

21 Jun 2026

Andrea

5 star for cleanliness. 0 star for totally thin walls that you can hear the baby crying next door at 2:00 am. You can walk down the hall and clearly hear peoples conversations as you walk past their room. 2 star free breakfast. Never going back, no hotel should be built with that type of insulation.

Family_with_children

8/10

Excellent

21 Jun 2026

Michelle

WiFi connection was pretty bad. Be nice to have more breakfast items. The elevators were extra slow.
Friendly staff and clean environment.
Enjoyed our stay.

Partner

10/10

Exceptional

20 Jun 2026

Chunmei

Very nice staff

Family_with_children

8/10

Excellent

20 Jun 2026

David E

Good hotel less than one mile from the airport. My only comment is that my flight arrived at 11:55 pm. No rental cars at airport open at that time. It cost $25 for an Uber to drive less than one mile to the hotel which doesn’t offer a shuttle service at that time of night. Then, next day another, although less expensive Uber back to the airport to rent a car. Kind of a hassle flying into that airport. I won’t do that again. That is likely an everyday problem which could impact people’s decisions on choice of airport, hotel, and rental cars. Business managers really ought to look at the choices travelers must make and develop ways to mitigate those problems. Just good business.

Self

10/10

Exceptional

17 Jun 2026

Kimberley

The hotel was exceptionally clean and well maintained. A complimentary breakfast was provided each day, which was a wonderful convenience. The staff was friendly, professional, and very welcoming throughout my stay. I would highly recommend this hotel to my family, friends, and anyone looking for a comfortable and enjoyable experience.

Family_with_children

6/10

Pleasant

17 Jun 2026

Tara

The hotel advertised airport shuttle but unfortunately it does not include the airport in Norfolk. The hotel was clean, but there were gnats that kept randomly appearing in my room & the toilet was loose. And as far as the breakfast, I wish there was other meat options besides pork. I don’t eat pork and was disappointed that there wasn’t turkey or chicken breakfast meat options. And THREE DOLLARS for a 16oz bottled water is insane. But these minor issues if addressed would’ve made this particular stay a lot better

Self

10/10

Exceptional

17 Jun 2026

Debbie

Enjoyed my stat. The room and bed were very comfortable. Location was good.

8/10

Excellent

16 Jun 2026

Erica

Clean room and cool air conditioning! The breakfast was okay. The shower could use more water pressure. Overall I was satisfied with my stay.

Self

8/10

Excellent

15 Jun 2026

Richard

The property was good. Staff was very helpful. The ony issue was someone was smoking Marijuana on my floor so it kept coming into my room all night.

Self

8/10

Excellent

14 Jun 2026

Elizabeth

Cleanliness and good breakfast

Family

6/10

Pleasant

13 Jun 2026

Fatemeh

Fungus in bathroom wall. Not well kept

Family

4/10

Poor

10 Jun 2026

Barry

Had fleas in the room. (My wife got mad leaf early. Didn't even want to eat breakfast. Got bit on the back of my neck and arm. Got up in the morning they were in the tub and on the wash clothes that we had used. I killed a few. And put them in a plastic bag. An took them to the front. Spoke to a young lady at the front desk. And told her about the situation. No manger came to speak to me at all . Have not heard from them yet. And the young lady said that they would call.

Partner

10/10

Exceptional

07 Jun 2026

William

In town for a baseball tournament and just needed a good place to stay. Friendly staff with a good breakfast. Kids played in pool.

Family_with_children

8/10

Excellent

07 Jun 2026

Alain

It’s was like everyone wants to be in a hotel room

8/10

Excellent

05 Jun 2026

Kyle

The breakfast attendant was not very friendly. She just put out the food…no smile, grumpy looking, maybe just having a rough morning.
The shower pressure was not the best this morning or yesterday.
All in all, as much as we patronize this property due to visiting family in the area, we may look for another hotel to lodge. It just did not give us the satisfaction that we are used to, unfortunately.

10/10

Exceptional

05 Jun 2026

Edmy

Great hotel, good breakfast, comfort bed, and nice room

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Jessica

Only complaint is the pillows. Tons are in the room but firmer pillows should be available as well.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Helena

Everyone and everything was wonderful.

Partner

10/10

Exceptional

02 Jun 2026

Bonita

Rooms were very clean and well stocked. Close to all the attractions we were visiting. Quite and well maintained area. View from room were a beautiful stand of trees ( the best part)

Family_with_children

10/10

Exceptional

01 Jun 2026

Sheila

Upgraded, clean, safe and comfortable location at low cost. Breakfast was busy but good.

Partner

10/10

Exceptional

30 May 2026

John

It was one of the most comfortable hotel beds I could remember in some time. Very clean, met all of the standards.

Self

10/10

Exceptional

30 May 2026

Michelle

The staff were welcoming, easy check in, room was clean and in good condition, the beds and pillows were comfortable. The room was a good temperature and smelled nice and clean. The only thing lacking was breakfast but it was free so what can you expect.

Partner

10/10

Exceptional

29 May 2026

Kyle

My husband and I typically lodge at this property when we’re in the area. It’s located near the airport, eateries of all kinds (Olive Garden is just a few steps away from the hotel.), shopping centers, and I-64 (towards Richmond and Virginia Beach, either direction). We always feel safe on the property and in our room. Breakfast is continental and nothing to rave about. Parking can be a hassle, especially in the evenings and on weekends. The staff is usually friendly and helpful, but this time, they did not mention that my husband and I were eligible for an upgraded room. It was Expedia who had asked us if we received an upgraded room since I am a Platinum Expedia member. We were a bit disappointed after finding out. However, we have another reservation next week at the same hotel because we plan to attend our granddaughter’s nearby high school graduation…we shall see what happens with our VIP stay at this hotel at that time.

Partner

10/10

Exceptional

29 May 2026

Lindsay

Room was clean, property was clean, breakfast had several options.

Friends_and_family Family

8/10

Excellent

26 May 2026

Jeannie

The clean rooms and breakfast were great, but they clean up breakfast early before the cutoff time, so get there early.

Friends_and_family Family

8/10

Excellent

26 May 2026

Dave

Property was good, but the number of guests overwhelmed the breakfast area as far as seating available. Food was a bit cold for a hot breakfast. Too many guests for the eating area the hotel currently has available.

10/10

Exceptional

25 May 2026

Frank

Easy check in and check out. Friendly staff. Clean rooms.

Family_with_children

6/10

Pleasant

25 May 2026

Shea

The staff was nice, however

10/10

Exceptional

25 May 2026

Latonya

Nice hotel. Clean. Breakfast was great. Someone next door was smoking marijuana in the room through out the night, I have a autistic son and the smell bothered us both. I tried to calling guest services and I went down stairs no one was available. Otherwise the room was clean, and nice.

Family_with_children

10/10

Exceptional

23 May 2026

Faith

The staff here is excellent. It's very quiet place and safe feeling. Limited parking but many places around to shop and eat. I would say thing they need to clean the carpet and mop more. The gentleman on the evening shift excellent customer service. The breakfast staff great customer service and room staff great. I would also say since it now hot spray you don't want a flying insect problem and spiders. I would give them a 5 stars and recommend staying here for travels. But 4 star for cleaning just because of carpet and flooring. Overall highly recommend them.

Self

10/10

Exceptional

22 May 2026

Dillion

Great

10/10

Exceptional

21 May 2026

Gillian Joy

The room was reasonably big for a family of 4. I like that there was a fridge/freezer and a microwave in the room. Free parking. Easy check-in and check-out process. Plenty of shops and restaurants around.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Jennifer

Wonderful experience. Close to shopping.

10/10

Exceptional

17 May 2026

Zahnya

Good nice and clean and nice

Family_with_children

2/10

Poor

16 May 2026

Tamikah

When i checked in my room smelled clean but upon inspection the bed had stains on it. The room was full of nats that we discovered through the weekend. We notified front desk they promised to come clean the bed we had to pretty much hound them. The hotel was full so they could not switch us and our whole family was staying there because of a graduation. The breakfast was trash. I would not stay here again or recommend but if you do stay. Fully inspect room 408:

Family_with_children

10/10

Exceptional

14 May 2026

Tim

Everything was great! Very comfortable beds, spacious room, front desk employees excellent, and breakfast decent for what you pay.

10/10

Exceptional

12 May 2026

Nicos

Clean room, great customer service will stay again!!! Highly recommend this hotel!

Partner