Newport News Inn

8/10

Excellent

17 Apr 2026

Marcos

The staff is great is just the furniture is way out of date and the non smoking rooms the linens were burnt other than that is ok

Family

10/10

Exceptional

11 Apr 2026

Tyeisha

Yes

10/10

Exceptional

11 Apr 2026

Darrell

Yes and yes very convenient to everything

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Samuel, Jr.

Air conditioning was effective and parking was adequate

Partner

2/10

Poor

13 Dec 2025

destiny

Subject: Formal Complaint and Demand for Immediate Full Refund

Dear Management,

I am writing to formally submit a complaint regarding my recent stay at your property, which was wholly unacceptable and failed to meet basic hospitality and safety standards. Due to the severity of the issues experienced, I am requesting an immediate full refund to my original form of payment.

Upon check-in, I was assigned a room that was visibly dirty and unsanitary. The comforter was soiled, the air conditioning unit was filthy, and parts of the door were damaged. These conditions raised serious concerns regarding cleanliness, maintenance, and overall guest safety.

Throughout my stay, my key card repeatedly malfunctioned, requiring multiple trips to the front desk for reactivation. This ongoing issue caused significant inconvenience and reflects poor operational oversight.

Most troubling was a severe breach of privacy and safety. A male housekeeper entered my room while I was undressed, despite a clearly displayed “Do Not Disturb” sign and the fact that it was well before checkout time. This incident was distressing, inappropriate, and unacceptable, and it left me feeling unsafe in the room I paid to occupy.

Additionally, I received no housekeeping service at any point during my two-night stay. I only remained at the hotel due to lack of immediate transportation and alternative accommodations.

Taken together—the unsanitary room conditions, repeated key card failures, lack of housekeeping

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2025

Tammy

Staff

10/10

Exceptional

17 Nov 2025

Douglas

Good

Leisure Self

8/10

Excellent

15 Nov 2025

Tammy

Yes

2/10

Poor

11 Nov 2025

darrayl

We book a room and sit on the bed and sink almost to the floor. Beds sheet couldn't sleep on them, hole & stain on sheets. Attendance lask of customer service. Ask for better sheet with out stain or possible body's fluid still received bad sheet. And act like it the norm.

8/10

Excellent

29 Oct 2025

Todd

Air conditioning wasn’t working fully

Business

10/10

Exceptional

23 Oct 2025

Douglas

Nothing

10/10

Exceptional

01 Sep 2025

Kristie

Customer service couldnbe better , The man that is always at the front desk doesn't greet u thank you or even speak to you. No other issues

4/10

Poor

17 Aug 2025

Deondray

All transactions were done through a sliding glass with plexiglass barrier. Attendant was absolutely dry and non welcoming. Door card quit working on day 1. The ac unit in the room smelled of marijuana when turned on. Bed spread looked as if a bullet had been shot throughout at one point, washed and put back on bed. I assumed it’d be at least a 3 star due to area but this place is an easy 1 star motel.

Leisure Self

6/10

Pleasant

27 Jul 2025

Douglas

Could be better

10/10

Exceptional

27 Jul 2025

Douglas

Housekeeper/blankets/and box spring nasty looking old and the furniture old

Business Self

6/10

Pleasant

21 Jul 2025

Vincent

My room was clean and it’s close by to a lot of attractions. I didn’t like that they tried to give me a smoking room when I booked nonsmoking, but mistakes happen and they were quick to fix it without issue.

Business_and_leisure Self

8/10

Excellent

09 Jul 2025

Edwinn

It was standard, decent, AC worked well, not smelly or dirty, pretty standard accommodations, overall, fairly good experience.

Leisure Partner

10/10

Exceptional

05 Jul 2025

Chris

This no frills motel was clean & extremely affordable. They didn't offer any of the luxe extras but it was very clean & the property well kept. It was everything we needed & enjoyed it immensely. Cheap rates & clean is all we needed. We definitely recommend staying here. The manager was really nice & friendly

Partner

8/10

Excellent

04 Jul 2025

Samuel

👍👍👍

8/10

Excellent

29 Jun 2025

Amanda

It was pretty clean. Staff was really nice and friendly. Great bang for your buck!

Leisure Partner

8/10

Excellent

23 Jun 2025

Tracey

The property looked well maintained. The room was dated but that doesn't matter. The area did not feel safe although I had no issues.

Leisure Self

8/10

Excellent

14 Jun 2025

JyQuell

all request was tooken care of in timely manner 😎

8/10

Excellent

09 Jun 2025

Gregg

Clean, quiet, simple.

2/10

Poor

07 Jun 2025

Eric

Bed had bed bugs i showed staff they wouldnt change my room or refund

Leisure Self

6/10

Pleasant

25 May 2025

Manuel

The room was actually clean surprisingly

Leisure Partner

8/10

Excellent

04 May 2025

Christopher

Decent place to stay for the money.

Leisure

10/10

Exceptional

02 May 2025

Neil

Convenient

6/10

Pleasant

27 Apr 2025

William

Very basic

I have stayed here several times. Seems to be a safe location. Some late night activities in parking lot, but not to much. Rooms always seem clean and pretty basic. This trip remote for tv was not functional. Dont expect any type quality towels, so thin you can see through them. I stay here for the price and location.

Self

6/10

Pleasant

21 Apr 2025

khaleelah

Quiet and convenient

Leisure Family

10/10

Exceptional

18 Apr 2025

Jenae

No bugs like a couple rooms I read reviews about & cleanness

Leisure Self

8/10

Excellent

26 Mar 2025

Samuel

Simple and modest. enjoyable for overnights or short stays. budget friendly as well.

Leisure Self

8/10

Excellent

04 Dec 2024

kristi

For the age of this hotel, it is very clean! Bed was hard.

6/10

Pleasant

10 Nov 2024

Douglas R Ng

Anyone has access during night when everyone is sleeping not a safe location

Leisure Self

8/10

Excellent

10 Nov 2024

William

Sleep 💤

I have stayed in this Motel multiple times. It is decent for what I need. A place to sleep for a night. Room was clean, tv worked, heat and ac worked. This time some car pulled in at 4 am with music blasting, but shut down after about 15 minutes. Area seems safe, but not recommended by me for a family.

Business

10/10

Exceptional

04 Nov 2024

Alex

Thumbs Up

This was my second stay at the Newport News Inn and I had another good experience. Beds were comfortable, room was clean, takes a while sometimes at the front dest but service was good. Nothing fancy but great for the price and location near to the Hampton Coliseum. Will stay here again the next time I visit.

Friends_and_family Friends

8/10

Excellent

03 Nov 2024

William

Sleep for a night.

The motel is what it is. It is fairly clean, although my sink had a fair amount of hair left in it. I guess in todays world you pay for what you get. It is convenient for me and a price that I can afford. The front desk personal act like they are doing you a favor to take the time to check you in, through a window. Seems there is a fairly nice lobby, but that would probably cause more work, and the feeling I get is this motel stays away from over to much work or customer service.

Business

8/10

Excellent

06 Oct 2024

William

Work

Better check in. Different person than last visit. Quicker service and better manners.

Business

8/10

Excellent

15 Sep 2024

William

I have stayed here several times. The rooms are ok, the decor is a little dated for the present time. The front desk is never open, you ring a bell and wait for the guy. I wouldnt stay here with a family or companion. It is ok for me, when Im by myself fir work. The price is decent and the hotel is decent, but you get what you pay for, and this place is for folks trying to save a few bucks over the higher priced hotels. The area isnt bad, and never felt unsafe.

Self

8/10

Excellent

29 Jul 2024

William

Weird

The checkin is very strange. Borders on creepy. Was there at 3 pm, but lobby wasn’t open so had to go to NIGHT window and ring bell. Very unfriendly non- professional attitude expressed by person checking me in. Room was ok, but a used wash cloth fell of shower curtain onto my shoulder has I closed the shower curtain. Towels aren’t much better than a thick paper towel. It was ok for a one night business trip. For some reason people would drive thru parking lot with really loud music. At least the area does seem safe.

Business

10/10

Exceptional

13 Jul 2024

Todd

nice

Business

6/10

Pleasant

30 Jun 2024

Todd

The TV was defective was the only flaw, Bathroom very small, fixtures and furniture updated and nice

Business_and_leisure Self

10/10

Exceptional

30 Jun 2024

Torres

Clean

Leisure Self

10/10

Exceptional

04 Sep 2023

Sean

Beds are super comfortable

Room was spacious and clean

Partner

10/10

Exceptional

26 Aug 2023

Kimberly

Conscientious to shopping and restaurants

Partner

8/10

Excellent

10 Aug 2023

Millicent

X

10/10

Exceptional

21 Jul 2023

Chevelle

I didn't like the fact that I couldn't use my reward points

Leisure Family_with_children

8/10

Excellent

28 Jun 2023

Steven

7 out of 10 is about right

It was fine for a quick stay. Had to ask to have the maid refresh the room. But it was quiet, clean, water was hot, bed was fine. For a cheap stay I got what I paid for—no complaints

Friends_and_family Family

10/10

Exceptional

17 Jun 2023

Verified traveler

Clean for price cleaner than some more expensive places

Self

6/10

Pleasant

07 Apr 2023

Jay

The housekeeper and maintenance guy were great. they were nice and helpful. The owners not so much they had a constant attitude and did not even attempt to address my concerns (would call them complaints but i was chill even willing to handle them myself) Still got attitude from the lady and the man

Leisure Family

6/10

Pleasant

11 Feb 2023

Stephanie

The area is nice and quiet just the only thing that is wrong the ice machine is not working

Leisure Partner

10/10

Exceptional

15 Jan 2023

Stephanie

The property is always real quiet when we stay out there we don't hear a bunch of traffic or loud noises only problem was the ice machine was not working otherwise than that there was no problems

Leisure Partner

10/10

Exceptional

17 Nov 2022

Kristy

Convenient and hospitable

Leisure Partner

6/10

Pleasant

13 Nov 2022

William

Ownership could do better

Third time I have stayed here for business. Good location, seems safe. Owners seem to want to keep it a low end motel. Stayed in room 108 twice in my three stays there. Nice room, clean, everything was fine. Wouldn't recommend for a family stay. People in next room loud, slamming doors, banging on wall.

Self

10/10

Exceptional

13 Nov 2022

Malik

Great place

Leisure Family

10/10

Exceptional

22 Oct 2022

Reginald

Very good for a short stay or overnight! Although the furniture was old it was kept clean and neat! They had new carpet and curtains in the room. No TV or internet problems. Near everything and convenient to get there!. Property was clean! Parking lot was just repainted . Only thing missing was a coffee pot!

Business_and_leisure Partner

6/10

Pleasant

14 Aug 2022

Richard

Okay...but bring your own sheets!

The hotel seemed like the best choice compared to other hotels in the area. It was in a safe location and it was clean, but the sheets had significant stains on them. You would think they would have been thrown away looking this dirty.

Partner

2/10

Poor

04 Aug 2022

Kotrenna

The best sheets was nasty has cigarettes hold in it bloodstain Master pad was burned through like buz things was on them...they guy was working last night was rude because we ask for clean sheets and he didn't wanna give us clean sheets it was a horrible stay..I will not come back at this hotel..was very disturbing of this due to the fact I know the owner of this place and believe this is going on for a 69.99 you think you're stay will be pleasant stay..

Business_and_leisure Partner

2/10

Poor

31 Jul 2022

Mykyla

This property has no respect for the people who pay for a room, management do not know what they are doing, they claim to never be there when someone contacts them for a refund. Housekeeping does a horrible job they lie and say that you take things to make up reasons for you not to come back, they're water has been contaminated and turns brown they never twll you until you are about to check out. If you care about a place that actually cares and gives you clean items and not dodge you all the time them this is the worst place to go in newport news. They say they allow service animals but they dont really want them there that catch attitudes and more when you bring your service animal, I would never visit this place ever again.

Leisure Partner

10/10

Exceptional

24 Jul 2022

Chevelle

Staff is always Excellent and this is my favorite place to stay when I come to visit ❤️

Leisure Family_with_children

8/10

Excellent

22 May 2022

Brian

Clean and Better Than You Might Think

Typical hotel room, but it had a decent sized refrigerator and a small microwave. The room had a leather reclining chair in it which is a nice touch. Overall the room was very clean, and it appeared that in recent days the shower stall had been updated to have a new or updated surround, the fixtures are either incredibly new or incredibly clean. The sink area matched the new shower surround and also appeared relatively new. I felt comfortable enough to walk around in bare feet. Towels could be a bit better quality and are thin, but they got the job done. The cleaning staff was very present and eager to assist or help. About the only odd thing is the way that you interact with the hotel itself for questions / reservation changes. You stand outside and ring a bell and then someone will generally come to the window. However, it feels like they are keeping you at arms length for some reason. The parking lot is well lit, and you feel safe here. I had quite a bit of computer equipment in my van, and really did not worry about its safety. Other than the odd check in check out window the place is fine for a few nights as I was mostly working at a neaby office.

Business

8/10

Excellent

24 Apr 2022

Melissa

Staff very polite and helpful. Could have been cleaner. But was filthy or anything.

Business Family

8/10

Excellent

22 Mar 2022

Juan

Good place to stay if on a budget

The hotel is outdated. Wifi was a little bit weak. The beds were very comfortable. Just stayed one night and was good. I disliked the noise from the outside.

Friends_and_family Family

2/10

Poor

07 Mar 2022

Preston

The landscaping

Business_and_leisure Partner

10/10

Exceptional

24 Jan 2022

Brian

Quiet and clean

My wife and I stayed here for one night while visiting friends and we had no complaints at all. It is an older hotel but very clean, comfy bed, nice chairs and even a love seat. We would definitely stay here again if the need arises.

Friends_and_family Friends

10/10

Exceptional

05 Dec 2021

Herman

Very Clean

Business_and_leisure Self

8/10

Excellent

05 Dec 2021

cece

It was very convenient because my because my my husband was having surgery spinal surgery

Business

8/10

Excellent

29 Nov 2021

Debore

Place was big & well lit
Bedding was not to my satisfaction so i bought my own sheets

Business_and_leisure Partner

8/10

Excellent

21 Nov 2021

Douglas

Bed was hard as a rock.

Business

6/10

Pleasant

08 Nov 2021

William

Ok, for a work stay.

It was fine for what I needed on a work trip. Quiet and good parking. Seemed safe. Mattress was hard, but that was ok. Room a little dated, but seemed clean. Staff was there, but not really at all interested in friendly service.

Business

4/10

Poor

27 Aug 2021

David

The internet was too slow and intermittent for me to work remotely while isolating here.

Business_and_leisure Self

4/10

Poor

19 Aug 2021

William

Don’t stay here

Terrible service and room especially the brick hard bed.

Partner

2/10

Poor

12 Aug 2021

Verified traveler

N/A

Business Self

4/10

Poor

30 Jul 2021

Jalikatu

Tv channel only

Friends_and_family Family

10/10

Exceptional

26 Jul 2021

Verified traveler

This is an affordable no frills hotel. The rooms were clean and the staff was kind. I was not happy with the wi-fi coverage in the rooms. It was almost non existent. It was located in a central spot for visiting Newport. I’d stay again.

Leisure Partner

8/10

Excellent

07 Jul 2021

Verified traveler

A great, clean room for the price. I was very pleased. The hotel is older and the rooms dated but everything was clean and smelled acceptable. Service was minimal but I wasn't there for the service. The bathroom was freshly remodeled and nice. Highly recommended if you are on a budget!

Leisure Family

6/10

Pleasant

21 Jun 2021

Verified traveler

Room was spacious but the young attendant did not know how to obtain my confirmation from Expedia; his father came and resolved the situation.

Leisure Family_with_children

8/10

Excellent

21 Jun 2021

Tommy

One night stay

Good overall

Business

2/10

Poor

16 Jun 2021

Verified traveler

Very unprofessional! I booked online and the guy at the counter, took bout 35 minutes to get to me and I asked for a Queen Size Bed in a smoking room and got a King Non Smoking room. When I left to go out, I get a call saying they going to change out my room with another guest! 😡😡😡😡

Business_and_leisure Self

2/10

Poor

19 Dec 2020

Verified traveler

All lights in room not working! Not very clean. Staff very unpleasant!

Leisure Self

6/10

Pleasant

24 Nov 2020

Verified traveler

Attitude of staff very unpleasant! Cultural differences non-American!

Leisure Partner

6/10

Pleasant

29 Aug 2020

Corey

Television didn’t work

Self

2/10

Poor

11 Aug 2020

Jaimee

Booked online, upon arrival I noticed there was no vacant parking. I asked the clerk if there would be a place for me to park my uhual as my friend was meeting me to trade vehicles. She volunteered to drive my uhual to the hotel since I had spent 11 hours on the road. The gentleman at the window told me the only place for me to park would be in the handicap space which was occupied by a new guest that had just arrived.... Before signing and initialing the paperwork I asked what I should do about parking, he replied with “That was the only spot and make sure you don’t take that dog in the room”. I assured him that it wasn’t my car or my pet and that I was only switching vehicles... then I questioned yet again where I could possibly park my moving truck, in which he replied “go ahead and cancel, call them and I’ll tell them so” I dont understand why they have vacant rooms but no parking to accommodate. I spoke with customer service and she refunded me then proceeded to tell me it was due to the animal that didn’t belong to me and that there was in fact parking available. I offered to go to the property to take photos for proof

Business

6/10

Pleasant

05 Aug 2020

heather

there was urine on the toilet seat

Business

4/10

Poor

05 Aug 2020

Verified traveler

Worst hotel

Bed was flat room was old ac barely worked big roaches outside parking lot need to be fixed

Friends_and_family Family

10/10

Exceptional

03 Aug 2020

Verified traveler

clean room great quiet nights sleep!

amazing and great ! clean room! quiet good nights sleep! comfy bed! friendly staff! the only thing i dont like is if u want to sleep during the day the staff wakes you up to knock on the door to ask you if you need anything so there is no way to sleep through the day even if you go to sleep after that knock a second one will come by if you dont answer the knock they just come in the room making it impossile to take an afternoon nap

Self

10/10

Exceptional

21 Jul 2020

Kia

With covid going on it's really clean as if it wasn't. I was able to meet the house keepers and I can tell and saw how they cleaned other rooms. I came with a 6 yr old and a 2 yr old my daughter is very particular with dirt or hair strands lol so if she saids it's clean it's clean :-) Because she won't sit on a toliet or nothing our of comfort of how we are home and we travel alot so she has a good view of different senarios

Leisure Family_with_children

8/10

Excellent

03 Jul 2020

Derek

Not bad

A little bit outdated, but very comfortable.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2020

Verified traveler

Very low key. Fast check in and off to my room. I like that the rooms are outdoors.

Friends_and_family Partner

8/10

Excellent

11 Feb 2020

Verified traveler

Room was quaint but had a large smell of chlorine
Was very accommodating and comfortable

Friends_and_family Family

2/10

Poor

23 Jan 2020

Verified traveler

Sad, sad, sad

Do not expect much. Unlike their website says, no coffeemakers in room and the wi-fi is very iffy.

About the only plus was the housekeeping staff, very nice and able to work with minor request.

Self

8/10

Excellent

14 Dec 2019

Verified traveler

It is an older building so it has an old smell, friendly staff, quiet area and beds are comfortable

Friends_and_family Family

8/10

Excellent

11 Nov 2019

Verified traveler

Good choice

Convenient & clean. Broken door chain and no coffee.

Partner

10/10

Exceptional

04 Nov 2019

Verified traveler

Good location. Stayed in a room with a King size bed, need 1 more pillow added to the bed and more towels.

Leisure Partner

6/10

Pleasant

30 Oct 2019

Dale

Room was not clean. Some staff were unprofessionally concerned about my stay.

Self

10/10

Exceptional

12 Oct 2019

Verified traveler

It was very clean and convenient. The price was awesome.

Leisure Partner

6/10

Pleasant

03 Sep 2019

Verified traveler

No coffee or access to it. No kleenex. Nothing to direct you to nearby restaurants.

Friends_and_family Partner

6/10

Pleasant

24 Aug 2019

Laura

Ummmmm

The police were there twice thru the night. There were cigarette burns and stuff was broken. I was surprised at how clean everything was though. I just didn't feel safe. My chain across the door was broken. I did sleep alright despite all of that.

Friends_and_family Family

6/10

Pleasant

21 Aug 2019

Kaila

Alright

Fine room and clean enough. No one was present at the office for a full half hour or more the morning after my stay with no phone number or message. It was like it was abandoned.

8/10

Excellent

05 Aug 2019

ROBERT

Overnight Stay

Clean room for a good price.

Partner

10/10

Exceptional

31 Jul 2019

Kellye

The Best Value