Name: SureStay Plus Hotel by Best Western Mesquite
Address: 2100 N Belt Line Road, Mesquite, 75150, US

2/10

Poor

30 Jul 2026

Martha

They ate all the breakfast as soon as it started, at 6 in the morning and we asked the staff if they could more since it is supposed to be from 6 to 9, and they said no, there was no milk nor was there juice the machines were out of service, the rooms were not very clean and the bathroom curtains had mold, the refrigerator was dirty with hair and the room had a bad smell, I will definitely not stay here again.

10/10

Exceptional

15 Jul 2026

Tip

Excellent stay no complaints. Great staff and very clean room. Definitely will come back again.

Partner

10/10

Exceptional

15 Jul 2026

Keith

The staff was great 👍

Business

2/10

Poor

14 Jul 2026

Kristy

Three rooms in one day. First room smelt like weed. Second room jacuzzi leaked and so did windows when it rained. Last was an “upgrade” to room with heart shaped jacuzzi that didn’t work. Will never go again!

Partner

4/10

Poor

13 Jul 2026

ida

The television in my room did not work the entire time I was there and I kept telling them.

Family

10/10

Exceptional

12 Jul 2026

Diana

Nice place

10/10

Exceptional

29 Jun 2026

Robert

From the start to the end the staff was greatan entire hotel was clean

Self

4/10

Poor

28 Jun 2026

Fred

There not enough ac plugs in the room & also not enough lighting in the rooms. It was dark one side of the rooms. Shampoo bottles were very small.. There breakfast was a joke…
There so call cooler machine not plug in and it was hot.. I give this place D+.

Family

10/10

Exceptional

18 Jun 2026

Robert

Wonderful property staff was on point very helpful

8/10

Excellent

04 Jun 2026

Tarnisha

Great sleep and rest breakfast update needed

4/10

Poor

03 Jun 2026

Buford

For our 35th wedding anniversary, my husband and I were hoping for an unforgettable getaway, and the SureStay definitely delivered—just not in the way we expected! We were apparently upgraded to the 'Indoor Swamp' suite. The room came complete with a robust, artisanal mildew aroma and fully water-saturated carpets that provided a delightful squish with every single step. Who needs to visit the wetlands when you can just walk barefoot to the bathroom? If you’ve ever wanted to experience the great outdoors while remaining firmly indoors, this is the place for you. We’ll certainly never forget this anniversary!

Partner

8/10

Excellent

28 May 2026

Jazmine

Its cozy but sort of strange as well, nobody is ever there and the prices are always high no deals on this spot ever, when it should be deals seeing how no one goes there..and their not to friendly with the customer service neither.. Breakfast wasn't much and the juice they had ruined my insides smh. It was sort of noisy all night and the tub kept making noises that part kept me up all night it was good for what i needed it for anyways but it isn't a place I'll go stay to sleep in because it was very annoying all night long smh..

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Bishop

Great stay

Partner

8/10

Excellent

16 May 2026

Alan

I picked this room because of the jacuzzi, but it was a comfortable room otherwise with a nice king bed. There were no instructions on how to turn the jets on the tub, but I figured it out after a couple of minutes and it felt really good after exerting myself earlier in the day.

Partner

8/10

Excellent

06 May 2026

Donald

Didn't use the hot tub, too small for my wife and I. Facility over all was ok. There were empty vending machine. Overall it served it's purpose for an over night stay. Definitely over priced for what's there though.

Partner

10/10

Exceptional

01 May 2026

Bishop

Everything along with the night staff excellent

Partner

8/10

Excellent

29 Apr 2026

Bishop

Things went well.

Partner

2/10

Poor

27 Apr 2026

Karly

Rude staff

10/10

Exceptional

18 Apr 2026

Debra

Clean, updated hotel room and hallways. Decent breakfast. Hard to see the hotel sign, and building from the road.

Self

6/10

Pleasant

12 Apr 2026

Jennifer

Did not connect to wifi. Had to switch rooms 2x due to rooms being dirty. First room had what i hoped was chocolate on couch and stains on bed sheets. Second room also had stains on bedsheets and sticky stains on nightstand. Breakfast was cereal, waffles and eggs with juice or coffee.

Family

4/10

Poor

29 Mar 2026

Rene

Parking was secure. Hot tub was nothing like the pictures it was missing two buttons it had hair in it and mold.

Partner

6/10

Pleasant

23 Mar 2026

Ronald

Great place

Friends

2/10

Poor

15 Mar 2026

Ronald

No one working front lobby, TV not working, hair dryer not working, hot tub outside was filthy, pool was full of leaves, bathroom door knob/lock broken.

Partner

6/10

Pleasant

14 Mar 2026

DeeAnn

The room appeared generally clean, but one of the hand towels looked very dirty. There was also a strong odor in the room. I’m not sure if another guest nearby was vaping or if the smell was coming from somewhere else, but it made the air difficult to breathe.

We had to turn the air conditioning on high and keep the bathroom exhaust fan running all night. I even placed towels under the main door to try to block the smell because it was so strong. The odor gave me a headache, upset my stomach, and made me feel dizzy throughout the night. As a result, it was very difficult to sleep.

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

Jody

The room was clean, bed was comfortable. Check-in was easy, checkout was easy. Those were the good things. The not so good things ….. the hotel is pretty dated; the TV remote was confusing; TV wasn’t very big; the breakfast was pretty bad. The coffee was very watered down, not much was left to eat for the breakfast at 8:30 am. It was very disappointing. The staff is friendly enough. I would probably not go back again.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Devlon

scrambled eggs on the breakfast bar! Thank you for the protein!

6/10

Pleasant

13 Feb 2026

Nicholas

Great staff roaches were great never crawled on me. throughout the building smells bad. Like this my whole stay

Partner

6/10

Pleasant

13 Feb 2026

Nicholas

Great staff roaches were great never crawled on me throughout. the building smells bad. Like this my whole stay

6/10

Pleasant

13 Feb 2026

Nicholas

Great staff roaches were great never crawled on me .throughout the building smells bad. Like this my whole stay

Partner

6/10

Pleasant

13 Feb 2026

Nicholas

Everything was great even the roaches they never crawled on me. The staff was great. The smell throughout the place was bad it was like this my whole stay

2/10

Poor

01 Feb 2026

melissa

These rooms are disgusting!!! Walked in and walked right out and asked for a refund and was denied. Don’t waste your money or time. Their website is very inaccurate.

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Reginald

The room was very nice.

Leisure Family

10/10

Exceptional

30 Jan 2026

Reginald

Very pleasant stay.

10/10

Exceptional

25 Jan 2026

Blake

The room was great the staff was nice and helpful.

Partner

8/10

Excellent

08 Jan 2026

John

Ok

Self

8/10

Excellent

06 Dec 2025

Richard

Room was clean

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Jose

Room was clean staff was helpful and respectful no complaints here definitely will stay again

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Jessica

Great staff

Partner

4/10

Poor

08 Nov 2025

Ashley

The hotel seemed very outdated. I was excited to see vending machines but was disappointed to see them empty. There was an unknown substance (looked kinda like epsom salt) on the bathroom counter in our hotel room. I decided to sleep in rather than getting up for the “breakfast buffet” which turned out to be your standard hotel breakfast. My husband did get breakfast and said it was fine. The experience at the hotel overall was just kind of disappointing.

Leisure Partner

10/10

Exceptional

31 Oct 2025

dwain

Breakfast could of had a better variety and the access to the hotel was diffucult

6/10

Pleasant

29 Oct 2025

Tonia

hot tub in the room didnt work. hotel was noisy. beds uncomfortable. breakfast was nonexistent except for waffle, juice and cereal...... but it was safe and the staff was good....get what you pay for?

Business_and_leisure Partner

6/10

Pleasant

28 Oct 2025

Paul

Could be a nice hotel but attention to detail was lacking. Some repair needs were obvious. Breakfast was disappointing. Just enough to say that offered breakfast. My wife screamed when some insect skittered across the door. It was clean.

4/10

Poor

28 Oct 2025

Gegarica

First they had the incorrect reservations. I waited 30 minutes to get it corrected. Hot tub was VERY small and was missing the knobs to turn it on and off.

Self

6/10

Pleasant

26 Oct 2025

Chris

Only waffles amd cereal

Business Family

6/10

Pleasant

21 Oct 2025

Edward

Where is the Hotel?

Even with the GPS telling you, you have arrived all I see is Bank of America. This hotel needs to add to ad Hotel not visible from street go behind Bank of America. I asked girl at front if she knew the area enough tell me which way to Dallas. She did not know, so back to my GPS. But doing nothing when it's not busy why not educate the attendants of what is around them.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

JEFF

Reasonably priced and nice place

Leisure Family

10/10

Exceptional

12 Oct 2025

Judith

Clean and quiet building. Our room smelled very fresh.

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Carneta

Everything was very nice. The only thing is that the Jacuzzi did not work but the hot tub portion was wonderful. Water was good and hot. I didn't bother management about it because it was my birthday weekend and I did not have time to request a room change.

Partner

8/10

Excellent

21 Sep 2025

Aisha

It was a nice stay. The staff was extremely nice

Leisure Family_with_children

2/10

Poor

19 Sep 2025

William

I’ll never stay here again because I was lied to by a worker and ended up paying for two nights when I needed one and a refund was denied

Leisure Family

10/10

Exceptional

06 Sep 2025

Ka'Trina Trevette

Awesome

Leisure Partner

10/10

Exceptional

03 Sep 2025

Nicholas

Cool

4/10

Poor

01 Sep 2025

Atlantys

My jetted tub leaked every time I filled it up. I brought my own cleaner for it as well, thank god. It was insanely filthy. The ceiling in the bathroom leaked and my floor was covered in water when I got back to the room. Just terrible.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Jeff lawson

Loitering outside after hours, loud talking

2/10

Poor

17 Aug 2025

ELVIRA

Nothing special !

Business Partner

6/10

Pleasant

14 Aug 2025

Corenda

No breakfast options waffles was gone before the breakfast time ended! A lot of people hanging around outside of the hotel! Staff was very kind and friendly tho

Leisure Partner

8/10

Excellent

10 Aug 2025

Michelle

The breakfast isn't good the floor in room has burn spots all over it and counter tops to.u7

Leisure

6/10

Pleasant

06 Aug 2025

Ashley

Not a lot of food options for breakfast and only 2 sheets and a blanket to stay warm and sleep. bug in hot tub with no hot water for the hot tub

Leisure Partner

2/10

Poor

14 Jul 2025

Deyanira

The first room we stayed in was HORRIBLE. There was mold (black mold) in the closet, little roaches crawling behind the night stand and the bed. The shower handle wasn't secure and my mom almost fell. We switched rooms and the smell was horrid. There was old food and so much trash on the sides and under the bed and again little roaches. I won't be going back to stay ever again.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Chris

Breakfast was bare minimum. Was kids running around loud. Rooms were nice and comfy

Leisure Partner

4/10

Poor

28 Jun 2025

CLIFTON

the room was dirty, the carpets needed cleaning, our room was not cleaned on a daily basis.. limited breakfast provision.( no buffet breakfast). only good thing was free parking however , would not stay there again

Leisure Partner

6/10

Pleasant

22 Jun 2025

Everett Shawn

The receptionist didn't give the proper room, and when I did get the room there were concerning stains on the floor.

6/10

Pleasant

22 Jun 2025

Brian

Hotels.com app said hotel had buffet breakfast. They had waffles and cereal.
Staff vacuumed the hallway at 3am.

People were hanging out in their car play loud music right outside our window around 4.

Would not recommend this location.

Friends_and_family Family

2/10

Poor

03 Jun 2025

cheryl k

Do not recommend staying here.
The air conditioner in our room didn’t work. The remote for the TV didn’t work. Three trips to the front desk and they just kept trying batteries from other remotes in a drawer. We finally ended up with another one after we changed rooms. The phone in the room didn’t work properly to even call the front desk. There was no ice machine. They went in the back room and you could hear them chipping ice. She handed me the bucket about a fourth of the way full after she asked if I wanted a full bucket. The next time we got a big chunk that wouldn’t fit in a cup. There were dark stains several places on the sheets that made them look dirty. When I turned on the shower a bug crawled out of the drain. The breakfast buffet was a joke. A waffle maker, cold cereal, white bread to make toast and small individually wrapped muffins. No fruit or breakfast items you might expect on a ‘buffet’. It wasn’t a good continental breakfast let alone a buffet.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2025

Chris

Great

6/10

Pleasant

19 Apr 2025

Verified traveler

Outdoor pool was closed; continental breakfast not full breakfast. In room hotub was leaking but they were quick to come fix it.

Partner

10/10

Exceptional

04 Apr 2025

Charity

It's a wonderful place to stay, Especially in the summer and I love the Jacuzzi room they aren't that much more expensive to get and very relaxing....

Self

4/10

Poor

30 Mar 2025

Gwendolyn

There was a roach on the coffee maker, the panels on front of spa tub were falling off, all of the drawers on the dresser were askew, no bedspread on bed, pillows were TINY. At midnight the people in the room above us were still running back and forth and banging (sounded like kids).

Leisure Partner

4/10

Poor

29 Mar 2025

Keytric

Room had an odor near bed (smelled like a cat litter box) . Spider webs on the walls near window. Mold on pillow case.

Business

10/10

Exceptional

26 Mar 2025

Jasmine

So relaxing

I love the stay it was comfortable

Partner

8/10

Excellent

24 Mar 2025

Tamesha

T

2/10

Poor

23 Mar 2025

Verified traveler

Beware ! Roaches were crawling everywhere forced us to leave . Definitely not clean .

Friends_and_family Family

2/10

Poor

23 Mar 2025

Juan

These room sting. Smells so bad. And outside is a lot of noise at night . Avoid these place

Partner

4/10

Poor

22 Mar 2025

Christina

Big Disappointment

I rented a room with a Jacuzzi tub and it was broken. There was no office chair only a table this was a VERY dank and disappointing.

Business

2/10

Poor

18 Mar 2025

Brandon

The room was not clean. We arrived over two hours after the orignal check in time to be told that the room was not clean and to come back in 30 minutes. We came back 30 minutes later and walked into the room having burn black marks in the carpet. The nightstand drawer had tabacco shavings in and there was an eletrical problem in the bathroom. We tried to use the tv remote and it didnt work. We left for supper and told the front desk about the tv issue and he said he would fix it. When we got back it was not fixed. The staff knocked on our door and took the remote. We never got a remote the rest of the stay. The bathroom also had a plumbing issue of not flushing. The staff was extremely rude when i came back in from my shift at night while my girlfriend had the key to the room. They as well only gave us one key to the room. The towels had stains on them. The shower curtian had stains and there was bugs. The walls had holes in them and overall the place reeked. I will never stay in this hotel again and I will never reccommend this hotel. The surrounding area of the hotel is unsafe. The outdoor pool and hot tub that we were told we could use was not clean it was green with trash floating around.

Leisure Partner

2/10

Poor

11 Mar 2025

Becky

Trash was overflowing onto the ground out of the trash cans when you pull up. Breakfast = cereal or waffle with syrup only. My daughter and I tried to check in two hours early and were told there was a $20 check in fee…ok understandable but then the room I reserved was not ready so I had to get a lesser room (but still paid the same price even tho the available room was cheaper than the one reserved) and still had to pay the extra $20 to check in early. Vending machine is broken. Left a pillow there and called (same day!) and no one knows what happened to it. Will never stay here again.

4/10

Poor

04 Feb 2025

Thomas

Unsafe, noisy and smells smoke

4/10

Poor

24 Jan 2025

Sherry

The first room I was put in the bed was not made and there was chips all over the floor and feces in the shower . Second room I was put in the top sheet was stained I removed it . The people next to me was loud and when I was outside getting something I noticed the people staying in the room next to me had there window open unloading stuff and putting it in the room through there window . Was a run down motel and owners didn’t care about the kind of people staying there .

Leisure Self

2/10

Poor

20 Jan 2025

DEBI

Don't stay here.

No one at front desk upon arrival. Room had area for a couch but no couch. No chair in the room at all even though its a 2 queen bed room. Huge nasty dark stain on carpet in front of sink. A live roach in the toilet/tub area. The entire hotel smelled awful. Thankfully we were in late and out early. Will not stay here again.

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

Loren

Great services and breakfast was good.

Business_and_leisure Partner

6/10

Pleasant

10 Jan 2025

Julie

The room was very clean but bed was so uncomfortable and the so called breakfest was almost non existing and powdered like coffee.

Partner

10/10

Exceptional

27 Dec 2024

Kuwanda

Great

10/10

Exceptional

03 Dec 2024

Thomas

Decent room for the price?

10/10

Exceptional

04 Nov 2024

Gregory

Really nice hotel with a great staff!!!

Business Self

6/10

Pleasant

01 Sep 2024

An

Staff was ok & gave us our 2 rooms side by side. Was with family-always look for full breakfast (as advertised) for convenience. This was the poorest excuse for breakfast as I’ve ever seen!! …coffee machine only gave coffee that looked like weak tea—mild was sour—must have used same milk for waffles -horrible & not eatable—no danish, fruit or anything else. So we went to McDonalds. Will N O T stay here ever again!

Leisure Family

4/10

Poor

01 Sep 2024

Verified traveler

The check in agent had no urgency to greet guest when checking in. Waited for them to come to the counter and not even a “sorry to keep you waiting.” The window was unlocked and people were hanging outside of the window. The fixtures were not secure (curtain rod and door handle), no linens for the pullout bed, side lamp did not work and had what appeared to be black mold on the lamp shade, tile floors were grimey feeling, there was a burn mark on the headboard. Also, breakfast only consisted of a waffle, no option for cereal, English muffin, bagel, muffins, etc. only stayed because it was so late when I got there, other options were hard to find.

Friends_and_family Family

2/10

Poor

20 Aug 2024

Linice

We heard gunshots after we checked in. Plus the property never returned our deposit- when I called about it, the clerk said that they only take incidentals with cash( which obviously was a lie).

The room was dirty, but we arrived late after being on the road all day so we made do.

Leisure Family

4/10

Poor

04 Aug 2024

Ralph

This place is old and dirty.

6/10

Pleasant

01 Aug 2024

Mimi

Nice pool / Bad breakfast

The pool was clean and very enjoyable. No shade at all, though. The breakfast was as minimum as possible and not very tasty.

6/10

Pleasant

31 Jul 2024

Jamya

Not clean enough

4/10

Poor

17 Jul 2024

Matthew

Sheets had blood on them. Rusty fixtures in bathroom. Fake eyelash’s stuck to the walls.

Partner

10/10

Exceptional

12 Jul 2024

Samuel

The staff was so accommodating and kind!

Business Partner

10/10

Exceptional

11 Jul 2024

latonja

hot tub

2/10

Poor

08 Jul 2024

Laura

Roach infested

The room was way too hot, the ac did not work to cool the whole big room. The room was crawling with cockroaches!

Friends_and_family Family

4/10

Poor

07 Jul 2024

Verified traveler

I booked this hotel for two nights because my daughter had an out of town softball tournament. We left after one night. The carpet was damp and stained, near the AC unit it was soaking wet, there were what looked like blood stains on the floor, holes in the bathroom door, the couch had stains and the fabric was torn. I let the front desk know about all of this so that I did not get charged for any of the damage and they didn’t seem to care too much.

Friends_and_family Family

2/10

Poor

29 Jun 2024

Troy

The room I got was terrible. No blankets, sheets, anything. House keeping didn’t reset the room. Do not recommend.

Leisure

8/10

Excellent

24 Jun 2024

Neehar

Budget hotel/motel that is a good spot primarily for travelers en route and need a bed to crash. They have complimentary breakfast which is great. Staff is friendly. Very basic otherwise but a steal for the price.

4/10

Poor

23 Jun 2024

Verified traveler

There are better places

The service was amazing but the hotel hallway smelled horrible and the room smelled moldy and i think it's because the jacuzzi tub in the living room was leaking.

Partner

6/10

Pleasant

21 Jun 2024

Sarah

Storm damage stay

It was affordable. Front desk young lady (Ashley)needs a little help in the customer service area as she was not welcoming just very dry. The sofa bed made my son itchy so he slept on the bed with us. We slept very crowded.

Friends_and_family Family

8/10

Excellent

17 Jun 2024

Dianne

The property was clean and quiet. The staff was very willing to help. The only thing i did not like was the skimpy breakfast. What they had was okay, but not any choices of anything but waffles, sausages, eggs, coffee, and juice. The food preparers were very friendly.

Leisure Self