Name: Holiday Inn Express Suites Garland E Lake Hubbard
Address: 4412 Bass Pro Drive, Garland, 75043, US

6/10

Pleasant

31 Jul 2026

Leslie

Rooms were clean, but everything was \"well used\". The ice machines did not work, and in 100+° Texas heat, Ice is needed. The breakfast was not good at all, except for tue pre-packaged yogurt and boiled eggs. The juice was good though!

6/10

Pleasant

21 Jul 2026

Cirilo

Very outdated compared to the pictures. Mold everywhere in the restroom and ac unit. Told front desk but really didn’t say much.

Partner

10/10

Exceptional

19 Jul 2026

Vicente

Amazing breakfast!

Family

6/10

Pleasant

14 Jul 2026

CYNTHIA

Room was clean, bed was comfy but bathroom had a damaged wall. We ended our stay one day early because the hotel was shutting down the water for 5 hours.

Friends

10/10

Exceptional

11 Jul 2026

Caleigh

Very clean and the staff was nice

6/10

Pleasant

10 Jul 2026

Charles

Nice hotel clean basic. Didn’t live up to the online descriptions. Will not be my first consideration, a second option maybe.

10/10

Exceptional

08 Jul 2026

Deidra

Staff was very friendly and accommodating, we didn’t ask for anything special but they made us feel like valued customers. We will return.

Partner

8/10

Excellent

06 Jul 2026

Daniel

Air conditioning didn’t quite keep the broom cool during the day fan speed stayed on low

Partner

10/10

Exceptional

02 Jul 2026

Luella

Staff are friendly, location is the best! Breakfast very good.

Partner

2/10

Poor

28 Jun 2026

Brandi

I stayed in room 217.

There was exposed wiring in the bathroom and bedside.

The shower was peeling and the faucet was loose with no seal.

The AC never got to the set temp.

Stains on the bed skirt.

No laundry bag in the room, when I asked housekeeping for one they referred me to front desk where there was no one to be found…

I was planning on resolving at the front desk at check out but there was no one there.

When I reached out to customer service, I got an apology and an offer of 1500 points= 1/4 of a nights stay.

Family_with_children

4/10

Poor

28 Jun 2026

Cameron

Mold on the ceiling. Carpet was always wet and water dripped from the ceiling. Everything seemed to be falling apart.

Partner

8/10

Excellent

28 Jun 2026

Dianna

The gentleman at the front desk was very helpful and kind. The breakfast had a lot choices. The pool was clean and a lot of fun.

Family_with_children

6/10

Pleasant

28 Jun 2026

Jodi

We had a few issues. One was we had a pullout couch bed that was really stained and pretty gross. No one was willing to sleep on it. The shower head had also come apart and also wouldn’t stay on the wall (we had the ada room, so you had to set the shower head down to shower). Bedside lights also didn’t work. The breakfast was good though!

Friends

4/10

Poor

25 Jun 2026

Pynun

The property was not maintained well at all. I was dirty and chipped paint on the furniture and walls. The carpet was dirty too. The breakfast area had torn seats. The toilet didn’t work in the room. I had to switch rooms after maintenance said they fixed it. The new room bathroom sink water pressure was so high that I got soaked trying to wash my hands. I will never stay here again!

Friends

4/10

Poor

24 Jun 2026

Julian

Never cleaned my room or provided fresh towels. Entire carpet in the room was damp my entire stay. Some of the lights didnt work when I turn on the switch

Family

10/10

Exceptional

24 Jun 2026

Tyronjulia

Beautiful property,

2/10

Poor

23 Jun 2026

Orlando W.

The rooms advertised is NOT the room you will get.
The pictures on Hotel.com may not be the same as the room you book.
I will not be staying here again.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Jennifer

A lot of the light bulbs were out on the lights in the room. Shower wasn’t very clean. While we were sleeping- the top of the bathroom started leaking and pouring out water from the upstairs room. Gross! Cobwebs on the walls and entry ways. Advertised as having a balcony but the balcony was not even accessible and the balcony was filthy and dirty. Windows were gross as well

Partner

2/10

Poor

16 Jun 2026

Kathy

We were in an accessible room
Broken shower chair
Rubber strip at edge of shower was off, lying in the floor and water went everywhere
It was also a tripping hazard
Cable wasn’t working
AC wasn’t working had to put it on 66 before the room was comfortable
Several Light bulbs were out- so it was dark - we had to go buy a lamp so my sister could read her book
We had to use all the towels on the bathroom floor so we didn’t slip
Had to blow dry my hair in the room so I didn’t electrocute myself
When we woke up there was a dead water bug by the door
Worse stay we’ve ever had in a hotel
The staff never apologized!
Just kept saying “ok”!
Deplorable condition
Never offered us a refund or another room
Thank goodness we only had to stay one night!

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Antonio

Clean room, friendly staff

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Donall

1st room had ketchup on the walls crumbs on couch staff switch me rooms second room wasnt any better broken light fixtures smelly water bugs and spiders Property was filthy wanted to leave but couldn't talked to owner and got no solution just apologies

Partner

4/10

Poor

06 Jun 2026

Miruam

Hotel is in poor conditions. Broken seats, doors, night lights, poor drainage, stained carpets, and bed sheets. It looks and feels like nobody cares.

Family_with_children

2/10

Poor

06 Jun 2026

Sheila

This is what we got for a Holiday Inn. Half the lights don’t work, some lights and switches pulled out of the wall/missing. Large Roaches enjoyed our room with us. Top star on no bedbugs. Cleaning people knock on the door at 7:30am to clean (or whatever they do,) and of course that’s when we are getting ready to go out for the day. Water is a drizzle from the bathroom sink, and the shower is a notch above tepid on full blast hot. Again with cleaning: I’m showering and see a long black hair stuck on the shower wall. Too long for my husband’s, wrong color for mine. Bathroom door doesn’t close by the way. I mean, I really expected a little more for the price and a Holiday Inn. But I guess expectations lead to disappointment. Will now finish getting ready for my evening excursion, and while I do so, I’ll be wearing socks or shoes. I’ve heard never walk a hotel barefoot, but for sure, don’t do it here. Ick!

Partner

10/10

Exceptional

01 Jun 2026

Melinda

Clean and everything maintained.

Family

10/10

Exceptional

31 May 2026

Martha

We like the place and excellent stuff !!!!

Family

10/10

Exceptional

27 May 2026

Bud

Customer service was excellent!

Family_with_children

6/10

Pleasant

25 May 2026

Jithin

Breakfast was good
Room service was average
They did not have a single spare towel

Friends_and_family Family

8/10

Excellent

25 May 2026

Derrick

Good for the price. No complaints as I just needed somewhere to lay my head for the night. Will definitely book again.

Friends_and_family Family

4/10

Poor

24 May 2026

Theodore

They really need to.stop advertising their balcony, nine if the balconies are accessible so don't go there thinking you're getting a balcony cause you're not and they're not gonna tell you so yeah. Just know the balconies are not available to you but the room is at the same price.

Partner

2/10

Poor

23 May 2026

Benny

Bugs, roaches, no proper rest room supplies…no tooth brush and paste…air conditioner leaking

Friends_and_family Family

6/10

Pleasant

15 May 2026

Edy

Room looked decent except there was a stain on the couch and shower needed some work done there was mold on the edges.

10/10

Exceptional

05 May 2026

David

The view of the lake was great. Breakfast was very, very good.

Partner

10/10

Exceptional

26 Apr 2026

Cynthia

Nice and clean hotel with a good breakfast. Nice and friendly staff.

8/10

Excellent

26 Apr 2026

Jeff

Didn't have breakfast but the room was cool

Partner

6/10

Pleasant

21 Apr 2026

Jaime

Breakfast was great. Lights in room didn’t work properly. You can hear the people above me walking around a bit loud. Besides that it was okay

Partner

10/10

Exceptional

12 Apr 2026

Lela

Room was clean staff friendly breakfast was very good parking good

Family_with_children

2/10

Poor

12 Apr 2026

Michael

We had a roach in our room, the bed sucked, hotel didn’t have enough bedding to support the sleeping of four, breakfast was mid.

4/10

Poor

10 Apr 2026

Janna

Exposed wires in our room. Curtains were disgusting, bathrooms were not clean, multiple outlets did not work. Was very disappointed when we got to the room.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

BRANDON

All was great!

Self

10/10

Exceptional

08 Apr 2026

James

Easy fast check in great customer service 👍

6/10

Pleasant

06 Apr 2026

Eugene

Needs to be cleaned and maintained.

10/10

Exceptional

06 Apr 2026

Miguel

More clean

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Linette

the room was great but there were cigarettes butts in the hallway and it smelled like smoke as well.

10/10

Exceptional

01 Apr 2026

Jeremy

ACworked well

10/10

Exceptional

31 Mar 2026

Liang

Near the lake, lake view room is beautiful.

10/10

Exceptional

27 Mar 2026

Kandice

The breakfast was excellent the room
Had a balcony ! JORDAN WAS THE TOP
TIER HOTEL PERSON EVER ! It was 10/10

Friends

10/10

Exceptional

26 Mar 2026

Ismael

Clean room. Professional staff

Self

10/10

Exceptional

24 Mar 2026

Christopher

Clean room, roomy enough for our needs, friendly staff, breakfast had plenty of options.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Monica

Terrible stay room should've been condemned not booked...hotel was filthy and noone has reached out to me yet!

Partner

10/10

Exceptional

22 Mar 2026

Latonya

All good

Partner

10/10

Exceptional

14 Mar 2026

Lori

Clean smoke free room

Family

2/10

Poor

13 Mar 2026

Orlando

Room was dirty, carpets torn. Headboards torn. Booked room with sofa bed and was not given one. Daughter had to sleep on 2 blocks that they call a couch. Complained to management but since we aren't IHG members we were told they couldn't do anything for us. Never staying at Holiday Inn again

10/10

Exceptional

09 Mar 2026

Juana

Clean room

4/10

Poor

08 Mar 2026

Jennifer

The room felt very outdated, and the sofa had stains all over the seats, which was disappointing. The AC worked fine, but the buttons were broken, so I had to guess which ones controlled the settings. I reserved the room for six people, but the restroom only had two large towels. I understand that I could request more, but that’s not something I want to deal with right after getting into the room. Overall, the room needs better maintenance and preparation for the number of guests booked.

8/10

Excellent

08 Mar 2026

Ramiro

The side entrance was broken so we had walk around but eh. Didn't get the room I booked though. Still had the view of the lake but not the room I thought I booked. Overall this was our 4th visit. Staycation.... breakfast is always good!

Partner

10/10

Exceptional

08 Mar 2026

Kayla

Enjoyed the hot breakfast

6/10

Pleasant

23 Feb 2026

Monica

This hotel needs a serious renovation. Lots of damage including mold in the shower, holes in walls, smears on walls, dust/skin cells built up on ac unit for years, hallways have lights out or flickering, noise level is loud- you can hear every conversation in the halls and rooms next to you. The gym has a treadmill that shakes. Only thing nice was the free breakfast, comfortable bed, and it’s almost on waterfront.

Self

2/10

Poor

16 Feb 2026

Alejandra

didn't even stay at the hotel the room was not clean bed was use and a dead water roach in the restroom they offer me a bug cleaning and I still had to stay in the same room and they would give me a new room the next day when I was going to be checking out the following day and today is day 7 and I was told I would get a refund for not staying and im still waiting for that money after day 7

Friends_and_family Family

4/10

Poor

15 Feb 2026

Luis R

There was not a room available. We will be needing a refund. This is the first time this has happened. We always stay here. Will start looking elsewhere maybe. Waiting on the refund to decide.

8/10

Excellent

02 Feb 2026

Sheilah

Very good

2/10

Poor

28 Jan 2026

Uriel

Too many local kids going in causing trouble. They must know a worker that is there. They go in and eat the breakfast in the mornings and leave a mess.

10/10

Exceptional

26 Jan 2026

Christina

The staff are very sweet and helpful

10/10

Exceptional

19 Jan 2026

Vicki

Property was clean. Check in person was very friendly

4/10

Poor

18 Jan 2026

Ruben

Room was trash. Broken doors and nightstand. Couch had stains.

10/10

Exceptional

10 Jan 2026

luis

The staff was very nice. The room was clean and comfortable. This is one of our favorite places to visit.

Friends_and_family Family

4/10

Poor

09 Jan 2026

Brandy De La

Rips and tears, kidding

4/10

Poor

04 Jan 2026

Amber

I was disappointed with my stay. First of all, the woman who was working the night shift around 9:00 p.m. on Saturday January 3rd, is very rude. When I got to the front, she didn't ask me how I was, no greeting at all really. She just looked up at me. I said I had a reservation and she just said \"I need ID\". She told me to answer my card for the incidental then she gave me my room key. Didn't tell me much else. Just very cold. The room was okay. Average. But what I didn't like was how rundown it was. Everything is Dusty and scruffy. Then there were the bugs... They have an infestation of ants. Now luckily they are the little black ones that don't do any harm. But it's still not great to be sitting in bed and an ant walks across your chest. Or going to the restroom and a huge cockroach is on the ground. I get it, we're by the lake. But come on. The outdoor area was disappointing as well. Not a chair in sight. Just a pool and a deck. You're looking out on the lake, a table and chair would be nice to relax. Definitely would not be staying here again.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Dontavius

The room is amazing. Clean and specious. It surpassed all my expectations. Mind you, when i booked the room it stated suite but i didn't expect this much space. Thank you for the excellent services.

Partner

10/10

Exceptional

29 Dec 2025

Michael

Friendly staff. Clean rooms.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Joyce Dominique

Room was very clean! Friendly staff! Great breakfast!

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Brian

Nice clean room and friendly staff

6/10

Pleasant

05 Dec 2025

TRINA

The tile in the bathroom was totally buckled up. Maybe water issues but not pleasant

Leisure Partner

10/10

Exceptional

04 Dec 2025

San juanita

Wasn’t the lake view that I was expecting but overall stay was peaceful.☺️

Self

2/10

Poor

02 Dec 2025

Jayme

The hotel and room were very dirty. The couch had stains all over the cushions on both sides and the pull out bed was full of food, wrappers, and stains. There was half eaten candy bars in the cupboard and makeup in the pillows. We ended up checking out and finding a new hotel. Staff was great and very professional and respectful.

10/10

Exceptional

29 Nov 2025

MOSES

Clean room, nice beds

Leisure Family

2/10

Poor

28 Nov 2025

Katherine A

Water was extremely hot, no cold water, limited water pressure. At one point needed to shower on a different floor and at another point while showering the water pressure stopped working

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Felix

Beautiful clean property front desk workers was very helpful and polite

6/10

Pleasant

13 Nov 2025

Brent

It was a partial lake view. Hotel was a little run down. The hotel lobby is complete chaos with the amount of design and colors going on. It was very quiet. Normal breakfast.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Glory

Yes

Friends_and_family Friends

8/10

Excellent

24 Oct 2025

Raymond

Did not eat breakfast, but Holiday Inn breakfast is always good.

Business Family

6/10

Pleasant

14 Oct 2025

Edwin

We complained about our lock not working. But didn’t do anything about it. So we felt very unsafe or leaving our belongings behind, because our door would not lock. One can easily budge into our room. But the 3 nights we stayed there. Nothing.

Family

8/10

Excellent

14 Oct 2025

Annaliza

We had a good stay for 3N4D. Our room was standard double bed with refrigerator, microwave and satellite smart tv- visibly clean as well as the bathroom. Wish they have towel rack or more hook eventhough there's an underneath shelf from the sink.
I loved witha built in body wash, shampoo & conditioner & also built in handwash soap & body lotion.
The hotel is walkable to the lake or nearby store & resto even gasoline station. Closed to hway exit.

Friends_and_family Family

4/10

Poor

14 Oct 2025

Rechie

Yes lake was nice although we did have a view. Room was great clean and spacious. Only issue was the carpet in the halls were nasty dirt.Full.of stains and not cleaned

Business_and_leisure Family

8/10

Excellent

13 Oct 2025

Verified traveler

It was clean. Beds was okay.

Partner

6/10

Pleasant

13 Oct 2025

Heide

Hole in wall. Very worn furniture, giving the feel of an old room. Room not vacuumed, found paper shreds on carpet. Hair in tub.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Michael

As expected...

Our stay was just for a shower, a cool room, and sleep after our 50th-year high school reunion.
All was good, yet the breakfast staff was overwhelmed about 9 am. Difficult time keeping up with enough food for about 30 minutes. Biscuits were as good as any fast-food restaurant. The room was in perfect order, cold A/C, and quite even on the freeway side.

Partner

6/10

Pleasant

07 Oct 2025

blas

Carpet and area wasn’t clean!

Leisure Family

8/10

Excellent

29 Sep 2025

Ronnie

Property was dirty, like fixtures gone with open electric wires hanging. I stayed there five years ago. It was a very nice property. I will never stay there again.

4/10

Poor

29 Sep 2025

Jamie

Got to hotel at 10:30pm to check in, no one was at the desk, sign said they had stepped away (totally understandable as it was late). 45 minutes go by and finally a guy comes up (apparently coming in for his shift and was 10 min late he said.) by this time there are numerous gathered to check in and some with babies and small kids! First Gentleman said sir I feel like everyone needs an apology for the excessive wait. There are families with young children and we have all waited a very long time. (Mind you this man was not being rude or even raising his voice!) the employee looked at this man and said I don’t have to apologize to anyone and if your going to take that tone with me then I refuse to check you in and you can leave the premises! The man had already been checked in and was having to get a new room because his room had never been cleaned after the previous guest left! After he told the employee this he was told he would have to wait until everyone else had been checked in!!! I told the employee to get that man taken care of first before I was checked in. So go to my room and there is a hole in the bathroom wall and the next am there are ants in my drink that I had on the table!! The regular upkeep on this hotel has definitely been neglected! I will not stay at this hotel again simply because of how that man handled the situation! Having to wait close to an hour to check in is beyond ridiculous!

Business_and_leisure Self

10/10

Exceptional

29 Sep 2025

Luis R

Very friendly clerk. Easy entery. Comfortable room. Nice stay.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Mary

xx

Leisure Family

10/10

Exceptional

28 Sep 2025

derek

Love this place always my stop when I’m in town

6/10

Pleasant

28 Sep 2025

Heather

The property and surrounding area are great. The only problem is the room smells like an old cellar. Not sure if the smell was from the air conditioner or the carpet but it was overwhelming in two different rooms.

Leisure Family_with_children

10/10

Exceptional

26 Sep 2025

Mary R

Beautiful lake view. Easy check in. Nice room. it it is very dark - needs much more lighting!

Leisure Family

10/10

Exceptional

24 Sep 2025

Anthony

It's a nice place

Business Friends

4/10

Poor

22 Sep 2025

Jason

Property needs a renovation. Little things here and there were in need of repair and the entire 3rd floor was musty and smelled like mold.

10/10

Exceptional

15 Sep 2025

Guadalupe

GRE

Business

2/10

Poor

11 Sep 2025

Amandeep

Very poor experience.. first room they was not even clean … interior is old and falling apart .. found a roach in a room .. got bit by ants throughout my stay .. they acknowledged the problem but refused to refund so that I could book another hotel

10/10

Exceptional

30 Aug 2025

Mark

Just a great location and super clean.

Leisure Family

2/10

Poor

29 Aug 2025

Erick

My whole family got s
Terribly sick after staying in the room. Also my daughter was in the tub and a bunch of disgusting water with debris backed up into the tub. Told the fromt desk she said \"oh sorry, ill call maintinance when you leave\" horrible stay. Will not be back.

Leisure Family_with_children