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Towneplace Suites By Marriott Dallas Rockwall

Dallas - TX · United States

908 East Interstate 30View location

9.4/10Excellent454 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.4/109.4
Condition9.6/109.6
Amenities9.2/109.2
See all ratings
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Towneplace Suites By Marriott Dallas Rockwall

Enjoy a stay at the TownePlace Suites by Marriott Dallas Rockwall, conveniently located within a 5-minute drive of Lake Ray Hubbard and The Harbor Rockwall Mall in Rockwall, Texas. This hotel offers an outdoor pool, a 24-hour fitness center, complimentary Wi-Fi, and a complimentary buffet breakfast.

All 112 air-conditioned rooms feature kitchens equipped with full-sized refrigerators/freezers, stovetops, microwaves, and 43-inch LED TVs with cable programming. Additional amenities include wedding services, a picnic area, express check-in/check-out, a 24-hour front desk, and free self-parking. Nearby attractions include NYX Flyboard (1.

5 mi) and Texas Health Presbyterian Hospital Rockwall (2 mi). Dallas Love Field Airport (DAL) is 34. 6 mi away, and Dallas-Fort Worth International Airport (DFW) is 42. 9 mi away.

Read more about this hotelShow less

With a stay at TownePlace Suites by Marriott Dallas Rockwall in Rockwall, you'll be within a 5-minute drive of Lake Ray Hubbard and NYX Flyboard. This hotel is 1.9 mi (3.1 km) from Cinemark Rockwall 14 and 2 mi (3.2 km) from The Harbor Rockwall Mall.

Make yourself at home in one of the 112 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 43-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Lake Ray Hubbard 1.4 km / 0.9 mi
NYX Flyboard 2 km / 1.2 mi
The Harbor Rockwall Mall 3.3 km / 2 mi
Cinemark Rockwall 14 3.3 km / 2 mi
The Park at Hickory Ridge 3.4 km / 2.1 mi
Texas Health Presbyterian Hospital Rockwall 3.4 km / 2.1 mi
Harry Meyers Dog Park 4.4 km / 2.8 mi
Buffalo Creek Golf Club 5.6 km / 3.5 mi
Sapphire Bay Marina 7.9 km / 4.9 mi
LakePointe Rowlett 9.1 km / 5.6 mi
Fate Woodcreek Park 9.7 km / 6 mi
Downtown Fate Park 10.6 km / 6.6 mi
Fate Colonial Park 10.6 km / 6.6 mi
San Martino Winery and Vineyards 11 km / 6.8 mi
Fate City Hall 12.3 km / 7.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 112
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Grill/BBQ
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Continental breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
Show 1 more facilities & services
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Towneplace Suites By Marriott Dallas Rockwall

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Microwave
    • Hairdryer
    • Bathtub or Shower allocation on arrival
    • Shower
    • Kitchen
    • Fridge
    • Toaster
    • Housekeeping
    • Shared bathroom
    • Dishwasher
    • TV
    • Direct dial telephone
    • Cable TV
    • Desk
    • Balcony
    • Individually adjustable air conditioning
    • Ironing set

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 BedroomSUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable6 photos

    Towneplace Suites By Marriott Dallas Rockwall

    SUITE QUEEN SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Cable TV
    • TV
    • Kitchen
    • Fridge
    • Microwave
    • Ironing set
    • Individually adjustable air conditioning
    • Desk
    • Dishwasher
    • Shared bathroom
    • Housekeeping
    • Direct dial telephone
    • Toaster
    • Hairdryer
    • Bathtub or Shower allocation on arrival
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    DOUBLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    STUDIO Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-2

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size Bed • 1 BedroomSUI.H6-QN
    SUITE Accessible-Queen Size BedPhoto unavailable7 photos

    Towneplace Suites By Marriott Dallas Rockwall

    SUITE Accessible-Queen Size Bed

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Room amenities

    • Kitchen
    • Fridge
    • Microwave
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Bathtub or Shower allocation on arrival
    • Shower
    • Desk
    • Cable TV
    • Dishwasher
    • Shared bathroom
    • Housekeeping
    • Toaster
    • Hairdryer
    • Direct dial telephone
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q-1

    Photos are not available for this room type.

    Towneplace Suites By Marriott Dallas Rockwall

    STUDIO TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 BedroomSTU.KG
    STUDIO KING SIZE BEDPhoto unavailable8 photos

    Towneplace Suites By Marriott Dallas Rockwall

    STUDIO KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Microwave
    • Toaster
    • Housekeeping
    • Shared bathroom
    • Dishwasher
    • Cable TV
    • Desk
    • Individually adjustable air conditioning
    • Ironing set
    • Fridge
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub or Shower allocation on arrival
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Towneplace Suites By Marriott Dallas Rockwall

9.4
Excellent
454 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
29 Jun 2026
Amy
The staff here are truly amazing. I have been living in hotels for a couple of months due to moving etc. and I am looking forward to staying again this month. From the maintenance crew to the front desk staff and housekeeping... I cannot say enough about the amazing team here. I was so well looked after!
Self
8/10
Excellent
28 Jun 2026
David
Advertised a swimming pool but it was closed for my 2 days stay.
Self
8/10
Excellent
22 Jun 2026
Pamela
Excellent hotel and stafff. My only concern was no one cleaned my room the 4 nights I stayed. However the rooms were well appointed. Making it easier to maintain the room. The front desk staff promptly. Supplied me with clean towels/ washcloths. Will definitely stay again on my scheduled trip in August
Self
8/10
Excellent
13 Jun 2026
Leslie
We always stay here when visiting family in Rockwall. The rooms are great and very well laid out and breakfast is good
Partner
10/10
Exceptional
10 Jun 2026
Donna
I like that it was away from the highway, so vehicle noise was low. Has a nice maintained outside area to walk and walk your dogs. Our room was neat and clean. We used the washer and dryer very convenient and clean. My con was the noisy a/c, but I can put up with it, cause it sure did cool well. All in all everything was wonderful and people are friendly. Thank you staff and management.
Pet
10/10
Exceptional
17 May 2026
Jesse
Clean clean rooms ! Friendly staff great place
10/10
Exceptional
15 May 2026
Kim
Clean, new
Self
10/10
Exceptional
17 Apr 2026
Taylor
Really nice place to stay
Partner
10/10
Exceptional
17 Apr 2026
Suzan
Really enjoyed my stay. The rooms are clean, the atmosphere is nice, the stage is so friendly and helpful. Breakfast is hearty. Clean clean clean. Love it. Parking is easy. Access is easy. View of the lake is sweet.
4/10
Poor
07 Apr 2026
Caitlin
I stay in this area often and I wanted to try a different hotel. There’s a little cheaper than the one I normally stay at. I don’t even think for the prize I would stay here again. The bed was so hard that it probably would’ve been more comfortable to sleep on the floor and their AC does not stay on so in other words we got no sleep while we were there cause the bed was so hard and the air would cut off for a really long time. The fan would never stay running. I would not stay here again.
10/10
Exceptional
06 Apr 2026
Erica
The staff was amazing and very welcoming and friendly we will for sure be back
Partner
8/10
Excellent
22 Mar 2026
Michael
The highway side rooms are too noisy
The AC in room is very noisy
Self
10/10
Exceptional
16 Mar 2026
Vanessa
Staff were so friendly accommodating the property was clean and welcoming id definitely come back
10/10
Exceptional
11 Mar 2026
April
Stayed for a week & it was a really good choice. Friendly, attentive staff at all levels. Housekeeping went above & beyond. Clean and new, very spacious room. I'll be returning.
Self
10/10
Exceptional
04 Mar 2026
Isaac
Room was clean and the environment was very peaceful. I live the microwave and fridge that is included. Balcony was the spotlight for sure! Amazing experience and spacious. Took my wife there fkr valentines day qnd she'll never forget it. Thanks.
6/10
Pleasant
23 Feb 2026
Shanika
The staff was awesome however the hotel was just ok nothing fancy (breakfast was horrible )
would I go back probably not only because it's not worth the money.
Partner
4/10
Poor
19 Feb 2026
Michael
The room was not clean and the window shade would not let down letting light in while I was trying to sleep.
Business
10/10
Exceptional
17 Feb 2026
Aimee
Very clean and comfortable, easy to get to. Will stay again!
Partner
10/10
Exceptional
14 Feb 2026
James
Courteous staff, clean room, fast and easy check in, close to Texas Roadhouse for dinner, nice area for dogs.
Leisure Family
6/10
Pleasant
08 Feb 2026
Raye
STAFF OK ROOM OK. BUT HAD NO HEAT AN I WASNT THE ONLY ONE talking to a guest in elevator he said he couldnt get it on either a. I. Libby pretty cool at breakfast
Sausage an eggs.barley warm.iv stayed at marriot hotels allmy life anthis was the first dissappint.
Leisure Partner
10/10
Exceptional
29 Jan 2026
Nancy
It was very clean, updated, and comfortable!
Friends_and_family Family
10/10
Exceptional
18 Jan 2026
Erin
AMAZING! AMAZING! AMAZING!
Business_and_leisure Pet
10/10
Exceptional
07 Jan 2026
Leann
Clean, comfortable room and bed. Very friendly staff!
10/10
Exceptional
02 Jan 2026
Regina
yes all of it
Friends_and_family Family
10/10
Exceptional
01 Jan 2026
Katrina
The room was clean and roomy, I loved the balcony, staff was very nice and the Breakfast was way better than most hotels.
Partner
10/10
Exceptional
29 Dec 2025
Jeff
Excellent stay. Had an issue with one of the dryers and was given the exact amount to try another dryer.
Leisure Pet
10/10
Exceptional
26 Dec 2025
Peter
The room was perfect when traveling with pets. The front desk staff was very friendly and helpful and the location was great
Leisure Pet
10/10
Exceptional
13 Dec 2025
Sherieka
Nice clean room
Leisure Partner
6/10
Pleasant
06 Dec 2025
Leaha
Rooms smelled awful. Like dog urine and someone tried to clean it up with toxic filled
Cleaners. Unbearable. Got a new room- new smell. But settled because it was late. B-fast was ok. Small. Store inside was not stocked. Eh. Staff was nice.
Friends_and_family Family
10/10
Exceptional
01 Dec 2025
Daniel
It was good, overall a nice experience and close to areas I was visiting for business
Business Self
10/10
Exceptional
23 Nov 2025
barbara
Dining and buffet area were kept clean throughout service time. the usual, cooked oatmeal and grain cereals with variety of toppings, fresh fruit, muffins and other pastries (pre-made), waffle maker, juices from a machine, milks and yogurts refrigerated. Service attendant was excellent, courteous and friendly.
Leisure
4/10
Poor
23 Nov 2025
JoAnn
Had to change room 3 times because heater didn’t work. 3rd room half of the lights were either broken or did not work!!!
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
Tina
Great room! TV didn’t work in our room
Leisure Family
10/10
Exceptional
28 Oct 2025
Elizabeth
Has a garage parking available, nice gym area and closet space. Room was clean but bed was not very comfortable and needed some pest control in our kitchenette.
Leisure Family
10/10
Exceptional
27 Oct 2025
Tracy
The stay was very comforting
Leisure Self
10/10
Exceptional
16 Oct 2025
Alexis
There were people outside who were LOUD and had music blasting all night and kept my kids up. Even after complaining nothing was done. We didn’t stay the second night because it wasn’t worth it. But I do usually love this hotel. It’s our 5th or so time staying here. This was the first time it wasn’t enjoyable.
Friends_and_family Family
10/10
Exceptional
16 Oct 2025
Christine
The only complaint I have was the very underwhelming breakfast.
Leisure Family
10/10
Exceptional
12 Oct 2025
Jackie
The customer service was great. Our room was nice and clean. The location was great with all amenities available. Look forward to staying here again. Thabk again for your great customer service.
Friends_and_family Family
10/10
Exceptional
07 Oct 2025
Michael
It was very clean and quiet
6/10
Pleasant
06 Oct 2025
Shauna

Front desk help?

Everything was relatively clean and it was a nicely kept hotel. My complaint is that we called the front desk and asked for them to come clean the room and give us more towels and no one came. Then when we tried to call them back later, no one was at the front desk the entire day on Saturday to answer our calls. I even called the property on their main number, and no one answered. We didn’t have fresh towels after the first night.
Partner
8/10
Excellent
05 Oct 2025
matthew
Clean room
Partner
4/10
Poor
28 Sep 2025
Shauna
Kitchen was full of ants, bathroom had lots of damage to the walls, couch was torn up and the powered window covers didn't work
Leisure Partner
10/10
Exceptional
28 Sep 2025
Ronald

Standing tall in Rockwall

Great place to stay! We stayed 3 nights and enjoyed everything about this hotel - staff, room, food, etc
Friends_and_family Family
8/10
Excellent
17 Sep 2025
Teresa
I enjoyed my stay and the property and staff are great. It’s a bit noisy due to the high school behind starting band practice at 0700 each morning. And I was surprised that I could clearly hear my neighbors on both sides.
Leisure Self
8/10
Excellent
16 Sep 2025
Giovanni
Window shutter was not working and the sun didn’t let me sleep in.
Friends_and_family Family
10/10
Exceptional
12 Sep 2025
Zavion
Great process, fast and efficient. I will definitely be staying here again.
8/10
Excellent
07 Sep 2025
Justin
Great
10/10
Exceptional
02 Sep 2025
Gillana
Checked in put my things away and left to go out for dinner when we came back the floor in the living area was saturated from the air conditioning leaking. Called the front desk and was accommodated immediately and was put in another room on a different floor but it was still the same size that I had before. So kudos to the young man that was at the check-in desk who was so helpful and got us all taken care of.
Leisure
10/10
Exceptional
31 Aug 2025
Breck

Let’s build trust

Nice place, new and comfortable.
Visiting for an anniversary weekend.
Great breakfast.

One message to Townplace: almost the first thing out of the desk clerks mouth was there will be an incidental $20 charge (just in case you damage something). I asked if the charge could be waved. He said no, he does it for all customers.

Here’s my translation: We, the Marriott hotel, just don’t trust you.

Here’s my tips:
1. Stop doing this annoying practice.
2. If a paying customer asks for a such a fee to be waived, it means you should do it, because they would not have asked if it wasn’t important.

The manager wrote back:

Dear Breck,

Thank you for taking the time to complete our survey. We truly value your feedback and are glad to hear that you had an overall positive stay with us.

I wanted to address your concern regarding the incidental authorization. As part of Marriott’s policy, we are required to authorize the guest’s card for the room, tax, and incidentals. I apologize if there was any miscommunication about this process. Please rest assured that incidental authorizations are not actual charges but temporary holds that are fully refundable, provided there are no purchases from the market or damages to the room. Typically, these authorizations cover any market purchases, as property damage is quite rare.

We appreciate your feedback and will use it as a valuable opportunity to improve our communication and customer service.

Thank you again for your time, and we look
Partner
10/10
Exceptional
28 Aug 2025
jerelyn
The place is clean , good breakfast and the staff are nice and friendly
6/10
Pleasant
10 Aug 2025
Craig
.
Leisure Partner
10/10
Exceptional
09 Aug 2025
Kari
The grey haired gentleman who checked us out was so helpful and friendly. He is also a teacher and we had an enjoyable discussion. He explained the steps to help me get the points for the stay added to my account. I stay in Rockwall often and I will be back.
Business_and_leisure Family
10/10
Exceptional
09 Aug 2025
Ray

Fun weekend

Great hotel. So clean and the desk personnel so nice!
Friends_and_family Family
10/10
Exceptional
07 Aug 2025
Michael
Kitchen was great! The bed was comfortable and amenities were clean (gym, pool). Free daily coffee is very nice along with all the creamer options and cup holders. There were sugar packet varieties and free lemon water in the lobby! I would come back and stay here no questions! Only thing would be that there is only one charger working out of two. We picked this hotel for our electric vehicle and only charged once since a Siemens work truck was there all night most nights. It’s free so perhaps that work truck knows there is no code or hotel access needed and uses the free charger box there. That’s my only advice is to for front desk to check on it! Two is better than one charging station! Everything else is amazing and front desk staff are always helpful and nice!
Leisure Partner
10/10
Exceptional
05 Aug 2025
Amanda

The entire team - led by Manager Katie - are just amazing. My sister and I were there for a couple of weeks as our father was in hospital and they took amazing care - actual care - of us. Bobby and Madeline and Troy at the front desk and Ivan and team in housekeeping just went above and beyond and always asked about our dad. And that I was able to have my two dogs with me was wonderful. And they were so comfortable, too. Also lovely pool, nice gym, and great breakfast. I will be back and highly recommend!!!
Pet
10/10
Exceptional
03 Aug 2025
William
Excellent
10/10
Exceptional
02 Aug 2025
Ashley

Thank you! 😊

Really great quint hotel! Loved the simplicity with a touch of elegance! I’m big on interior! Great staff, very fast. We will be back for a longer stay!
Friends_and_family Family
4/10
Poor
30 Jul 2025
Judith
Just ok hotel
Friends_and_family Family
10/10
Exceptional
29 Jul 2025
Victoria
The breakfast was great and the rooms are clean.
Business Self
10/10
Exceptional
29 Jul 2025
Victoria
Great property and clean.
Business Self
8/10
Excellent
20 Jul 2025
Todd

Nice place, only one charger work

More chargers please
Business
6/10
Pleasant
20 Jul 2025
delia
Tv screen didnt work. Half the tv was pink. The ac kept going off and kept waking up sweating.
Friends_and_family Family
10/10
Exceptional
19 Jul 2025
Mark
I have done a lot of traveling and stayed at tons of properties. I had to take time to review this property's staff. I've never stayed at a property where the staff made me feel more at home. Everyone seemed like they actually love their jobs, and show it with how they interact with the guests.
10/10
Exceptional
15 Jul 2025
Bradley

lovely location

They were so nice to give me a top floor room with a view of the beautiful ocean looking lake and the view as the sun set into the lake.
Self
10/10
Exceptional
08 Jul 2025
JOHNNY
Clean, comfortable room. Quiet pool and good breakfast. Great value and walking distance to some restaurants & walmart.
Business Self
10/10
Exceptional
07 Jul 2025
Manuel
Helpful and quick staff, clean and spacious room. Good amenities: fridge, microwave, tv with streaming options.
Leisure Partner
10/10
Exceptional
06 Jul 2025
Kyle
Very enjoyable well recommended
8/10
Excellent
05 Jul 2025
JOHN

Non smoking property? Nice balcony view for the 4

Nice hotel, well kept up landscaping, great breakfast. Im not sure what \"non smoking property\" means if there are table ash trays all over the place; front entrance, pool area, eating decks. Smoking was all out door but if you upgrade to a balcony room, the smokers are only a few feet away on the public deck tables and it made for an irritating experience. Nonetheless its a nice place, but maybe manager can address the proximity issue.
Friends_and_family Family
10/10
Exceptional
02 Jul 2025
John

Absolute gem - great for business

Very pleasant stay at this clean, well-equipped hotel and friendly staff.
Business
10/10
Exceptional
21 Jun 2025
Jaime
Grate costumer service, and really nice stay
10/10
Exceptional
21 Jun 2025
Dana
Great experience! Thank you.
Friends_and_family Family
8/10
Excellent
20 Jun 2025
Bryant
There was a dead roach in my bathroom. They came an cleaned it up. Promptly, which I appreciated it.
Staff was good...Overall, a decent stay
Business_and_leisure Self
10/10
Exceptional
15 Jun 2025
kevin
Very nice
Partner
10/10
Exceptional
13 Jun 2025
Michael Lee
Much more than expected. Good value.
4/10
Poor
01 Jun 2025
Amanda
The amount of noise at his hotel was insane. Also, even with the do not disturb sign up, housekeeping banged on the door multiple times.
Leisure Family
2/10
Poor
25 May 2025
Antonio
We told the front desk they told us we have to leave the room for them to come and spray and clean. We came back nothing was done. We had to stay out of our room the whole day. Vs. giving us another room.
Business Family
10/10
Exceptional
19 May 2025
kristi
Super clean and neat good soft beds
Business Partner
10/10
Exceptional
17 May 2025
Alex
Great place absolutely wonderful
Self
10/10
Exceptional
05 May 2025
Rolhunda
Will stay here again
Leisure Self
10/10
Exceptional
05 May 2025
Patty

Great staff

The staff was excellent. They always wanted to be of service.
Friends_and_family Family
2/10
Poor
04 May 2025
Taylor
My room was so nasty. Broken shades, food on the kitchen items, dirty sheets… mold and water damage shower wall
Business_and_leisure Family
10/10
Exceptional
04 May 2025
rolonda

A wonderful experience!

This property is sooo beautiful ,clean,close to everything!Texas road house,a step away! Walmart walking distances!Customer service so awesome! Troy,Bobbie, Kisha,Melinda,Mike ! 4 star's. The only complaint would be thin walls!
Partner
10/10
Exceptional
03 May 2025
Andrea
No complaints! Absolutely wonderful!
10/10
Exceptional
21 Apr 2025
Patty

Great place in Rockwall Tx

Great stay staff was friendly and helpful. Breakfast was excellent
Friends_and_family Family
10/10
Exceptional
20 Apr 2025
Shalini
Nice hotel
Leisure
10/10
Exceptional
20 Apr 2025
Sara
Love the underground parking garage
Leisure Self
8/10
Excellent
13 Apr 2025
Vianca
Great area & rooms!
Leisure Pet
10/10
Exceptional
11 Apr 2025
Amber
Excellent Property
Leisure Partner
10/10
Exceptional
10 Apr 2025
Sharon
Our second stay here, and we enjoyed the quiet and convenience.
Leisure Family
10/10
Exceptional
25 Mar 2025
Debbie
Staff was very very nice. I have no complaints on this property. We stayed for a long weekend and had a very nice stay. Definitely will be back.
Leisure Partner
8/10
Excellent
19 Mar 2025
Chad
Fresh rooms
10/10
Exceptional
19 Mar 2025
KELLEANCIA
It was very nice i enjoyed my stay
Leisure Self
10/10
Exceptional
15 Mar 2025
Richard
All in all we enjoyed our stay. The staff was very friendly and helpful. The food was pretty good and the facility was very clean and organized. There was some construction work nearby that made the area dusty and some of the roads were kind of hard to navigate. Of course this isn’t the fault of the hotel but it would help if the construction companies would be more efficient with their clean up work.
Business_and_leisure
10/10
Exceptional
07 Mar 2025
Greg
Amazing staff. Quick, easy check in.
Room was clean. Comfortable bed. Kitchen had more than I needed.
Excellent stay.
Business_and_leisure Self
10/10
Exceptional
07 Mar 2025
Verified traveler
The stay was amazing. Great customer service. The rooms were like a mini apartment with so many accommodations to make meals in the room. Breakfast was great. The underground parking was a plus as well
Partner
8/10
Excellent
05 Mar 2025
Raymond
This is a brand new hotel, and even has the new smells....it was clean, comfortable, and affordable. Would definitely stay again.
Business Self
10/10
Exceptional
04 Mar 2025
Skylar
Nice and hidden
Business Self
10/10
Exceptional
18 Jan 2025
Dwayne
Awesome, people are amazing
Business Family
10/10
Exceptional
15 Jan 2025
Denise
Great place clean and pet friendly. Lot of dinning near by and a Walmart next door. I will be back thanks
Friends_and_family Family
6/10
Pleasant
15 Jan 2025
Jennifer
It was a great hotel a little pricey but i would go again
Leisure Family_with_children

Location & surroundings

Towneplace Suites By Marriott Dallas Rockwall
908 East Interstate 30, Rockwall, United States

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Towneplace Suites By Marriott Dallas Rockwall

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