Name: Tru by Hilton Garland, TX
Address: 5055 N President George Bush Hwy, Garland, 75040, US

8/10

Excellent

02 Aug 2026

Diane

Our TV did not work or the phone or the lights or the frig. They did move us to another room and those things worked in it. I believe there was issues they did not know about. The staff was friendly and both rooms were clean.

10/10

Exceptional

02 Aug 2026

Cynthia

This hotel is very beautiful. Nice rooms. Great breakfast!!!

2/10

Poor

01 Aug 2026

Sara

The property was in a good location

2/10

Poor

30 Jul 2026

Morgan

Found a giant roach in my room. Refused to stay the night there so I had to pay for another hotel. They still haven’t given me a refund. Expedia won’t give me a refund either. I book several domestic and international trips a year and have never had this problem. So disappointed.

10/10

Exceptional

29 Jul 2026

Katherine

Very good stay room was clean and staff was friendly

10/10

Exceptional

28 Jul 2026

Scott

Friendly staff

8/10

Excellent

26 Jul 2026

Brooke

Very nice and clean. Bed was a little wobbly but I slept in the middle of the bed and it was comfortable.

10/10

Exceptional

25 Jul 2026

Ryan

Richard was great

10/10

Exceptional

21 Jul 2026

Ruth

Everything!!

Self

10/10

Exceptional

15 Jul 2026

Donna

Breakfast was good. Only one of the 2 E chargers worked.

Partner

10/10

Exceptional

13 Jul 2026

James A

Very good!

10/10

Exceptional

13 Jul 2026

Katy

Good place to stay. Very clean

10/10

Exceptional

13 Jul 2026

Heather

It was fine for travel.

Family_with_children

8/10

Excellent

11 Jul 2026

Adam

I had to work for half the day on my stay, and it was nice to have plenty of comfortable seating to work at. The bed was uncomfortable, sadly.

Partner

10/10

Exceptional

10 Jul 2026

Kha

It was a nice place!

Family

10/10

Exceptional

09 Jul 2026

Hoang

will be back

Family

6/10

Pleasant

29 Jun 2026

Dennis

Overall, our stay was fine. For $113 a night I would expect a little more. My big issue was the water pressure, or the lack of good water pressure. While the water pressure, in general, was inadequate, my dissapointment was the inability of the toilets to completely flush all the waste in a single flush. Having to flush twice wasn't an issue, but having to wait about 5 minutes in between flushes for the tank to refill was very annoying.
The staff did move us and were very courteous about finding another room for us to move to. Unfortunately, the water pressure in that room was not much better and we basically experienced the same issues. Add to that, there was mold forming around the bottom of the shower pan, and stained linen on one of the beds made our stay alot less comfortable. There is no closet and there is no dresser. Thre is also no safe or microwave. This is a room I would expect to pay $70/night to stay in based upon the overall cleanliness amenities, and functionality.
The staff, however, was awesome and very willing to help make our stay nice. Unfortunately when we come to visit our son here in Garland again, we will not stay at this hotel.

Partner

10/10

Exceptional

18 Jun 2026

gabe

Clean room and easy check in

Partner

8/10

Excellent

16 Jun 2026

Barbara

Clean comfortable bed. Quiet room. Good lighting. Bright or dim. Good TV. Lavazzo coffee. Nice gathering area in lobby. Many cubicles with desk and chargers. Well light parking. Rooms well maintained.

Family

4/10

Poor

14 Jun 2026

November

We had to move rooms twice for a two night stay. The first rooms ac was not working. The second rooms toilet wasn't usable and the showers water so hot it was barely tolerable. Both times we had to move. It was unfortunate.

Partner

2/10

Poor

14 Jun 2026

Shawn

2nd time we stayed here and both times the hot tub was cold

Family_with_children

10/10

Exceptional

13 Jun 2026

Thomas

One of the best hotel stays as a solo traveler I experienced.

Self

10/10

Exceptional

10 Jun 2026

Melissa

Friendly, clean, easy access to LBJ freeway, lots of restaurants within a few minutes' drive - excellent as a home-base for a visit to Garland/Plano area.

2/10

Poor

09 Jun 2026

Imelda

Staff was careless and when I reported the room was not clean I was told some one would go up and clean I stayed 3 days and nothing happened. The sink was clogged up for almost the entire time I was there. It was terrible

Family_with_children

10/10

Exceptional

05 Jun 2026

Jeremy

Clean, friendly staff, great extras, the breakfast was good. I gave it 4 starts for the patio furniture outside was worn and had tears in spots. Also, there was no Orange Juice available because they were out of it for all 3 of the days I had stayed there.

Self

6/10

Pleasant

03 Jun 2026

Dan

Bed pillows uncomfortable, no microwave in room refrigerator on floor, no closet huch,

Family

2/10

Poor

01 Jun 2026

Marie

Staff was rude

10/10

Exceptional

31 May 2026

Tuong

Great

Self

4/10

Poor

26 May 2026

Robert

Cassondra was a great front desk staff.She was really nice and even changed my room so I could be close to other family members that were staying there. Even made coffee in the evening when I asked since the rooms do not come with microwave or coffee makers. But it does come with a refrigerator. Breakfast the sausage both days were not cooked well but clean area to eat in with microwave to cook longer. The morning of my check out I went to breakfast at 9:30 to return to my room at 9:50am while my husband was loading the car with suitcases I went back for the cold stuff mind you we had not checked out but to find the cleaning crew in the hall door cracked open and they had taken all of my snacks out of a bag and left me only my peanut butter crackers … they had emptied the refrigerator which had 2 seafood meals, bowl of soup and drinks. And when I asked them about it of course they said it was thrown away. When reported to the head of housekeeping he did say he had spoken to them about this before. He offered a portion of the room back but I am sorry that this is just unacceptable for me… being that I had not checked out and still had enough stuff laying around that would have definitely said we were not gone. I’m just glad I didn’t leave my purse in the room because they went through the bag of snacks and left only one thing of the 4 snacks on the counter where Inleft the bag.
1 thing can leave a bitter taste in your mouth and this is it

Partner

2/10

Poor

24 May 2026

Jennifer

Stayed at the Tru by Hilton in Richardson for my Son's HS Graduation. The majority of the staff were pleasant and helpful during my stay. Hotel was clean and has a nice vibe appeal to it, but some staff and amenities were a 1 star. Experiences of my stay.
Good Experience:
Nice Appeal Inside and Out/convent walking distance to Curtis Stadium/Complimentary Hot & Cold Breakfast/Easy Check in and Check In/Affordable
Bad Experience:
Room and areas of hotel were very humid causing everything to feel wet, sticky, muggy (furniture, bedding and clothing was damp to the touch). I had to buy a ventilation fan to try to sleep.
Cleaning Staff refused to clean my room because she wanted to clean it when she wanted to...literally wanted us to leave the room so she could clean. I requested cleaning services 3 times that same day just change bedding and freshen up towel (I kept room tidy). I did put in a complaint to 2 managers.
Elevator door censoring was not working properly; door would close too fast and did not sense my toddler granddaughter and the door slabbed into her and hit her on the head; after inspecting her she had a grape size bump on her forehead (which it could have been worse). I did advice the manager that the elevator needed to be checked due to other children in the hotel.
That was just my experience, and I am sure many have had excellent experiences, it happens.
One of the managers was very sincere with her apologizes.

6/10

Pleasant

24 May 2026

Mary

The room was clean but the bed wasn't very comfortable. Very noisy as we were on 3rd floor and people above us and down our hall were banging doors and such.

Partner

2/10

Poor

23 May 2026

Usman

Bathroom door stuck, no housekeeping, water tap and shower pressure low. Tv apps not working, breakfast options very limited. No coffee creamer one day.

Self

4/10

Poor

14 May 2026

Kelly

Had to switch rooms 3 times. Dark out curtains had huge gap in it from being torn. The 4th floor was leaking water through the light in my shower on the 3rd floor. This obviously had been going on for a while. They changed rooms to next day, and the TV wouldn't work. Then we changed again. Anyway, had to pack and unpack 3 times in a 2 day stay? Staff was apologetic, but come on Hilton, you can do better. I pay a premium to stay at a brand hotel and expect more. The breakfast also lacked. No creamer out for coffee. No waffles, just pancakes that tasted like rubber. Some fresh fruit would be nice or some muffins.

Self

6/10

Pleasant

13 May 2026

Richard

Only 1 microwave in the whole hotel in the lobby

Self

10/10

Exceptional

11 May 2026

Thi

Yes

Self

6/10

Pleasant

10 May 2026

Damyan

Room service didn’t knock on my door and open the door without any notice. My checkout time was at 11 and they opened my door around 8/9.

Partner

10/10

Exceptional

09 May 2026

Ivelisse

Great service! Delicious breakfast!

4/10

Poor

09 May 2026

Eric

Light over the shower was leaking water
Reported to staff felt unsafe

Partner

6/10

Pleasant

09 May 2026

Jeremy

Beds are not that comfortable and pillows are flat. But other than that the hotel is nice and the staff is great. Breakfast is buffet style. I’d say get rid of the pancake machine and just go with the old school waffle maker. Eggs are definitely out of a carton but the other options are actually not that bad. Overall stay will get 3 out of 5 because the staff was helpful and nice and location was great.

Self

6/10

Pleasant

07 May 2026

Jimmy

we had to come to Garland for a birthday party decided to stay at your hotel because I was told the hot tub and pool were clean and operable what a disappointment it was nasty cold and not working do not tell people that it's working properly when it's not I would have stayed somewhere else

Friends_and_family Family

6/10

Pleasant

05 May 2026

Isabel

This hotel was okay, the staff was nice but the hotel itself was not the best. some of the appliances in the room were lose. Both mine and my friends tv wasn’t working. The cleaning crew kept banging on our wall as they were cleaning. And not to mention the fire alarm kept going off several times at night and in the morning. In the end I feel like you can get a nicer hotel for the same price.

Friends_and_family Family

8/10

Excellent

03 May 2026

Donald

Clean and convenint

Partner

4/10

Poor

24 Apr 2026

Jacob

Had to move rooms 3 times. Once because the hot water in the shower didn’t work, then the AC, then the TV.

Partner

8/10

Excellent

22 Apr 2026

John

Was clean, small room, no carpet. Breakfast was good.

Partner

6/10

Pleasant

16 Apr 2026

Jeanne

Room was very small and sparsely equipped.

Partner

10/10

Exceptional

15 Apr 2026

nancy

Nice breakfast options staff was very nice

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Roberta

Staff was friendly, breakfast good, room clean.

8/10

Excellent

11 Apr 2026

Yilma

Clean facility, attentive staff. Too strong smell either from paints or spray.

Partner

8/10

Excellent

09 Apr 2026

Aaron

Staff was friendly. Bed was comfy and clean. Biggest issue is the shower was not hot. Luke warm at best. Sink water would get hot but shower did not.

Partner

8/10

Excellent

05 Apr 2026

Melanie

Breakfast was nice assortment. AC kept the room very cool

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Susan

The room was clean, however, our window shade was broken so it wouldn’t come down all the way — less privacy and can’t control the light due to this. It’s an easy fix for the hotel. Breakfast was standard — no waffles or muffins or individual yogurt. Overall, not bad for a place you need to stay and shower.

10/10

Exceptional

01 Apr 2026

Sheryl

Clean & friendly

Friends_and_family Family

2/10

Poor

01 Apr 2026

Paula

I went downstairs to the service desk to report that the smell of weed was very strong in the hallway woke me up out of my sleep I headache, my husband had to take me to the store to get headache medication. The only thing she could do is the state that she have no way in telling who and where the room is, it was kind of dry and she could move me, but it was already 1:45 in the morning. I don’t mean to be mean, but if the hotel is smoke free, it should be smoke. Free will probably not be seeing again. Thank you.

8/10

Excellent

26 Mar 2026

Martiniana

Breakfast was ok air was good couldn't get light near bed to operate

10/10

Exceptional

25 Mar 2026

Abubaker

ok

8/10

Excellent

23 Mar 2026

Jessica

The rooms feel sterile and empty, desperately reaching for fresh and hip, like something a preteen built on the sims. Finishes are nonexistent. We could barely open or close our room door due to poor finishing or movement/settling.
Very busy hotel for the location, we thought. Smells nice. Just kind of a strange spot.

10/10

Exceptional

23 Mar 2026

Eric

Clean

Family

10/10

Exceptional

22 Mar 2026

Kurt

Room was clean and roomy

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Nikki

The only issue with our stay was the poorly lit room!

6/10

Pleasant

22 Mar 2026

Nicole

There was some wear and tear on the light fixtures and shower and bathroom wall, and curtains.

Family_with_children

10/10

Exceptional

20 Mar 2026

Russell

Great staff, some doors were difficult to open or close, the pool was kind of dirty, and one of the treadmills sometimes worked but other than that great service, and the rooms and lobby area were really nice and clean all the time.

Partner

8/10

Excellent

19 Mar 2026

Victoria

Room was pretty clean. My only complaint was the level of noise, there was a couple arguing all night, slamming doors and yelling in the hall. It stopped around midnight.

Breakfast

10/10

Exceptional

18 Mar 2026

Megan

The room was amazing. Super clean. The breakfast bar 10/10. We loved the hot tub area and the staff was super sweet and helpful. I will definitely be back!

Friends

2/10

Poor

18 Mar 2026

tammie

Wanted to go to bed pulled back the top sheet and the was food in the bottom sheet that was not mine the other bed had tons of black hair, and it wasn't mine husband had his own room, and some had a key to his room and some man walked in on him

10/10

Exceptional

17 Mar 2026

Tiffany

Fun stay! Clean and staff was so nice and helpful

2/10

Poor

16 Mar 2026

Michelle

First room blinds didn’t close all the way-I was unpacked and had 2 young children with me- had to go downstairs show the picture- get assigned another room, go back up and move. I usually have no problem staying at Hilton. This place was not a step above a motel 6. Wasn’t not a good nights rest, you hear all the noise, all the running from a room above you.

Family_with_children

4/10

Poor

15 Mar 2026

Tonja

Bed uncomfortable. High priced and no microwave nor refrigerator. Small room.

Self

10/10

Exceptional

11 Mar 2026

Alan

Na

Self

4/10

Poor

08 Mar 2026

Javanni

The shower in the room was not clean, bed haphazardly thrown together. Will not be back

Self

10/10

Exceptional

07 Mar 2026

Dora

El personal de almuerzo súper atentos Sra irma muy amable

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Shawn

The toliet flush mechanism was not working properly. Also, the power button on the tv remote did not work but was able to charge my devices and still enjoyed the stay. For whatever reason the fridge was not working either so I had to dump the milk I brought with me. In addition, someone must’ve gotten too rough with the curtains because it was difficult to raise to let in natural sunlight so once I got the curtains up I left the back curtain up and lowered the front curtain as needed when I needed privacy. Other than those four issues the stay was good. I would’ve talked to the front desk but it was not an emergency and I could live with the room as is. I mostly needed a hotel room while the roof at my house was worked on to do school work.

Self

4/10

Poor

24 Feb 2026

Kimberly

Our toilet did not work and we kept having to fill the tank with water to flush it.

10/10

Exceptional

24 Feb 2026

Melissa

Convenient to Curtis Caldwell Center. Staff was friendly and rooms were comfortable.

8/10

Excellent

22 Feb 2026

Lorenzo

Clean room

Friends_and_family Family

4/10

Poor

18 Feb 2026

cali

Our room had mold in shower ceiling and water dripping out of shower ceiling. The pool was closed by the Garland health department. We had a huge roach in our room. Lastly, they never refilled the lotion dispenser. We were not offered a discount for the problems

Friends

8/10

Excellent

17 Feb 2026

Ella

the room was spotless and the staff was friendly and helpful !

Business

10/10

Exceptional

16 Feb 2026

Heather

R

2/10

Poor

13 Feb 2026

Abel

Very disappointed I book 1 room with a king size bed. Went to the room it was a 2 bed room small beds . Went back to the front desk to tell the lady and she said that’s all she had . No options or nothing.

Business Self

8/10

Excellent

05 Feb 2026

Edward

The first room had a broken AC unit, but the lady at the desk got us moved into a new room right away.

Partner

10/10

Exceptional

30 Jan 2026

Maria

All spotless and clean

Leisure Partner

10/10

Exceptional

29 Jan 2026

Daniel

Everything was great.

4/10

Poor

23 Jan 2026

Geoffrey

Just lackluster...staff was great..hotel was subpar

Partner

6/10

Pleasant

21 Jan 2026

Alan

Being older, getting a first floor room was appreciated.

10/10

Exceptional

20 Jan 2026

Jose

I actually did not have the breakfast since i had to be at work at 6am. But had orange juice and toast.

Self

6/10

Pleasant

20 Jan 2026

Andrea

Pool was awful and had a closed to health department

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Gail

Tru is kind of a bare bones hotel. That’s why I only have it a 4. It was clean and the staff were friendly.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

reggie

The room was great even though; I thought my only source of light was just a lap and didn't know that there was a master kill switch for the lights.

I had a good time and easy access to the event at the curtis culwell center for my birthday.

The AC was awesome, I wish I had something like that at my house.

Business Partner

10/10

Exceptional

12 Jan 2026

Regina

Room was spotless, comfortable and great shower. There was no coffee pot or microwave in the room, but had a small fridge. I loved the location close to Lazy Dog! Great staff, great breakfast.

Business

10/10

Exceptional

11 Jan 2026

Tina

It was good

8/10

Excellent

10 Jan 2026

Renee

Ns

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Christine

Clean Room. Good breakfast.

Leisure Family

10/10

Exceptional

06 Jan 2026

Kay

First stay. Great location. Will stay again.

10/10

Exceptional

02 Jan 2026

Maria

Friendly staff

10/10

Exceptional

01 Jan 2026

Rachel

Excellent love it all!

10/10

Exceptional

30 Dec 2025

Kristina

Great stay

2/10

Poor

30 Dec 2025

Alicia

We had to move rooms 3 times because of showers not working! Then the whole reason we booked this hotel was because theu had an indoor pool. Well we get there and the indoor pool was closed by the health department! Also, the rooms have no microwave or coffee pot, you have to go to the lobby. And the breakfast was not great at all.

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

Gideon

Room was clean.

Leisure Family_with_children

2/10

Poor

29 Dec 2025

ida

amenities. stated had indoor pool but it was closed by the health department. the whole reason we booked there

Friends_and_family Family

2/10

Poor

29 Dec 2025

Barbara

Stunk and staff was null

4/10

Poor

28 Dec 2025

Brittany

The pool is closed by the health department and it’s advertised open online. The WiFi doesn’t work, and we were placed right next to a room where kids beat on the walls jumped on the floors and ran up and down the halls until midnight. We even had same kids banging on our door at 11:30
Honestly probably one of the worst stays we’ve had in a long time.

Leisure Family