Comfort Suites Plano East

Comfort Suites Plano East - Richardson

United States , Dallas - TX
PLANO, 2301 E President George Bush
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100 reviews shown

10/10

Exceptional

29 Apr 2026

Denise

Everything was great especially Jacuzzi amd comfortable bed

4/10

Poor

28 Apr 2026

Tonya

There was a smell when you walked through the doors which I thought was maybe just downstairs but it was a stale smell all over the hotel, even in the rooms. The bedding was still wet when we arrived , and to top it off there was a roach walking across the tv. My boyfriend by this time was scared we were going to get bed bugs and roaches in our baggage. There was another roach walking the wall on the morning that we left. We reported it to the front desk, for the guy to say they could get housekeeping to come do a thorough cleaning....what!!!! That should have already been done. Expedia should be banned on booking with these kind of trash hotels. Terrible 😔

Partner

4/10

Poor

27 Apr 2026

Matthew

When we entering the property is was clean and the front desk staff was prompt and got me checked in quickly.

Upon entering the room, which got across from the elevator unfortunately, the had a very strange smell. My wife didn't complain so we rolled with it.

The floors seemed like they needed to be steamed cleaned because they just felt gross. The bathroom floor was not level at all, so that made the toilet run all the time. My daughter took a shower and said the water pressure was bad and the drain didn't drain well at all.

I booked this place specifically because my wife wanted one with a hot tub so she could get in it, but decided not to because there were way to many people in it the times we thought about going in.

Saturday we had to grab and go for Breakfast, which there were some decent items. Sunday we had time to sit and eat the usual breakfast items these hotels have. The waffle batter was pretty thin which made them not hold up to the syrup.

Family_with_children

4/10

Poor

26 Apr 2026

Leslie

Staff was extremely rude and very un accommodating. The water temperature would go cold fast and the water pressure was nothing. Our room phone did not work either. I asked to moved and staff refused too. He had maintenance in our room working on water temperature. He also wanted maintenance to work on phone while we were gone but I refused. I went downstairs to ask for towels & same staff member gave me a trash bag & told me, did not ask me to bring dirty towels to him before giving me new towels. Carpet was damp so could not walk barefoot. Also there was a bug we found on one of the beds but again staff refused to move us. Will not stay here again. He was not wearing name tag so do not know his name. Same staff guy for all incidents I’m reporting. Also when I checked out “Arjun” asked how my stay was & I told him “terrible”. He said “okay.”

Friends_and_family Family

4/10

Poor

24 Apr 2026

Joshua

The staff wasn’t very nice or talkative.

Family_with_children

8/10

Excellent

19 Apr 2026

Laura

Great fun! Awesome breakfast and loved the hot tub!

Friends_and_family Family

4/10

Poor

19 Apr 2026

Darrel

First, breakfast was good, bed was comfortable... thank you! But our room is smelly, carpet was so dirty, our linen have some yellow spot, there was an ants. Around 11 pm started some people or kids running up and down the stairs, we heard pounding the floor while walking, talking so loud.

10/10

Exceptional

18 Apr 2026

AHMED

Great stay love the place and the hospitality

Self

2/10

Poor

18 Apr 2026

Marie

Beg bugs were in the beds.Got multiple bites on arms , legs , back. There were old untensils under the beds. There was no communication to when there would be cleaning to the rooms, stayed more than a day. The AC smelled.Hand prints on walls and oily handprints on doors of elevator and in elevator. Tables in rooms were sticky of something and just not cleaned, and the walls were also stcky. Who knows what was on head board. Will not be staying here again.

4/10

Poor

13 Apr 2026

Robert

It has a hut tub that the best

Family_with_children

10/10

Exceptional

06 Apr 2026

Oseas

Muy lindo

2/10

Poor

03 Apr 2026

Michael

First thing I always check everything in the room and when the toilet seat was lifted there was yellow pee stains, GROSS. I was taking a shower and they shut off the water in the middle of my shower, no notice next day they turned it off again while brushing my teeth, no notice! Went to get coffee and juice for my daughter saw a roach crawl up in the juice dispenser, so NO juice. My husband left a little complaint and when I went down to take my dog out she asked if i could ask him to take it down, uh NO!! Never ate the food to scared too. The elevator sounded like it was on it's last leg kinda scary. I will never stay there again and may not use Expedia.

Family_with_children

10/10

Exceptional

29 Mar 2026

Kody

Awesome clean hotel. Staff very welcoming pool and hot tub area very well maintained.

Family_with_children

8/10

Excellent

25 Mar 2026

steve

Shops were within >10 min

6/10

Pleasant

23 Mar 2026

Sabrina

My stay was ok however the room was not clean, and staff had to come up and change the bedding and clean the chair.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Jose

The staff was very friendly, and our room was clean and comfortable. The AC and refrigerator worked perfectly, which made our stay even better. The kids really enjoyed the pool, and overall we had a great experience. We’ll definitely be staying here again!

Family_with_children

2/10

Poor

21 Mar 2026

Dejean

They tried to
Keep
The property as clean as possible the pool was not working properly jacuzzi wasn’t working at all

Family_with_children

6/10

Pleasant

21 Mar 2026

eugene

All common areas were on FOX News when a local station with news and weather is what travelers’ need, especially at breakfast. Also the coffee machine was out of order and the juices, except for apple, were just cloudy water.

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Tiffany

The breakfast was poor, not very many choices. The room was clean and nice though the phone did not work and the light by the door wouldn’t work either. Also checked in about 4p and within 15 mins of getting to the room as we are getting settled receive a call that we are too loud though that night and throughout the next day and a half heard nothing but running, doors slamming and foot stops but when we inform the from its will see what we can do as the doors continue to spa late into the night. The cleaning crew were amazing!!!

Family_with_children

6/10

Pleasant

16 Mar 2026

Patricia

I would not choose to stay there again. The elevator has a distinct Oder….

2/10

Poor

11 Mar 2026

Janet

Both the property were filthy and in disrepair. The pool area had beer bottles and trash everywhere (and dirty towels all around with no clean ones to use). The WiFi wasn’t working “due to some changes” according to the front desk. Staff wanted to be anywhere else and did not help resolve anything. The room had sticky substances on doors and mirrors, the room door didn’t lock properly and the jam was damaged. The toilet ran constantly after flushing. Oh and to top it all off people kept randomly banging on the doors and walls all night. We left the following morning and forfeited the additional nights we had already paid for because the GM “graced us with waiving the cancellation fee.” Do yourself a favor and just don’t stay here.

Family_with_children

8/10

Excellent

08 Mar 2026

samson

Yes

Family_with_children

10/10

Exceptional

05 Mar 2026

Garry

Ac worked great! Why no ac in bathroom?

Self

10/10

Exceptional

01 Mar 2026

Amber

Clean room with a pleasant fragrance.

2/10

Poor

23 Feb 2026

Darnesha

The overall experience at this hotel was extremely disappointing. The only staff member who was pleasant and helpful was one gentleman whose name I unfortunately do not remember. Aside from him, the rest of the staff came across as unwelcoming and overly confrontational, which made us feel uncomfortable rather than valued as guests.

Room service was poor. Although the room itself was a nice size, the shower curtain had visible blood stains, which was unacceptable from a cleanliness standpoint. We also did not receive daily housekeeping service, nor did anyone check in or knock to ask whether service was needed during our stay.

There were also issues at check-in, as my reservation was placed under someone else’s name. One front desk employee repeatedly spoke over me, dismissed my concerns, and provided incorrect information despite speaking very confidently. Having previously worked as a hotel front desk agent myself, I understood the process and expectations, which made the interaction even more frustrating.

The only positive aspect of this stay was the price. Unfortunately, the hotel had an unpleasant odor throughout, and the overall atmosphere felt more like strict security enforcement than hospitality. Based on this experience, I would not recommend this hotel to others.

Family_with_children

10/10

Exceptional

22 Feb 2026

Bahaa

Will come in stuff very clean and the pool and the hot tub are amazing

8/10

Excellent

21 Feb 2026

Brooke

good

8/10

Excellent

21 Feb 2026

Shadonnika

It's a very comfortable spot , however I had a few roaches come out in my room . While I was in the bed and in the bathroom..

Other than that it's pretty comfortable. Staff is professional and considerate.

8/10

Excellent

18 Feb 2026

Dave

Everything was good.

Self

6/10

Pleasant

18 Feb 2026

Michelle

The hotel is in a great location. The front desk man way very nice and helpful. The breakfast was good. The hotel its self was kind of dirty. And the entire place smelled of weed. Good place to bring a dog though.

Pet

8/10

Excellent

16 Feb 2026

Cody

Clean room, good food, nice staff

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Zulaikha

Floor is very dirty and roaches on the floor, elevator and room have a bad smell.

Leisure Family_with_children

6/10

Pleasant

15 Feb 2026

Vera

Room was great, staff was nice... however pool area needed clean and pool towels. Requested twice and didn't receive any.

Leisure Self

10/10

Exceptional

06 Feb 2026

Garry

Clean, friendly location.

8/10

Excellent

05 Feb 2026

Tory

Clean room. My card reader malfunctioned, so my card didn't work.

Leisure Family

2/10

Poor

02 Feb 2026

Camela

We arrived there was no customer service, he gave us the room key to a room that we could not access, when coming back to the lobby we were told that it would take a while to fix the door do we mind another room. He gave keys and asked for a 50.00 deposit and said no smoking! The entire motel smelled like smoke and was gross, the room stunk the refrigerator did not work when i called downstairs on my cell due to the room phone did not work he said we had to turn on the refrigerator ourselves, he said he will send someone to fix the phone never did! We continued our stay, then we started seeing little vistors (roaches) all in the bathroom, on the sink and on the walls on the walls in the living area! When it was check out I couldn't leave fast enough! Why you say i didn't leave sooner was because there were absolutely no refunds! Never again!!!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Codi

Great! Highly recommended this place

Leisure Family

10/10

Exceptional

31 Jan 2026

Joy

Room was spotless, bed was comfortable. Front day staff was fabulous.

10/10

Exceptional

29 Jan 2026

Ricardo

The room was spotless, good breakfast and service.

Leisure Partner

8/10

Excellent

27 Jan 2026

Dave

Room was clean

Business

8/10

Excellent

25 Jan 2026

Regina

Clean rooms, staff was nice and helpful.

Friends_and_family Family

2/10

Poor

22 Jan 2026

Adam

Did not get to check in

8/10

Excellent

22 Jan 2026

Gina

Staff was very nice, pool was clean, breakfast was decent

Business_and_leisure Family

6/10

Pleasant

20 Jan 2026

Ronny Polo

Bath room pipes were broken. The keys for doors are breaking very easily

Leisure Family

6/10

Pleasant

05 Jan 2026

Trevor

Elevator needs a good cleaning. Other than this no issues.

Partner

8/10

Excellent

05 Jan 2026

Beth

It was near the hospital. Clean environment.
The bed was not comfortable at all. The hot tub was not hot.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Juan

The bad thing Is it disng had hot water

Family

10/10

Exceptional

01 Jan 2026

Sajid

Very nice service front desk staff is awesome. Highly recommended.

2/10

Poor

26 Dec 2025

Luu

The first two days were horrific. The hotel (especially the lobby) smell like cigar or weed. I don't know exactly what the issue was but it's terrible. The hallway smell the same. But somehow the room was okay. Not that bad inside the room. That's strange. This hotel has potential to be great if they clean it up well. After the 3rd day, they started to clean the lobby only and it was much better. I would not recommend anyone to stay here until they clean this place up. I had to check out one day early because of this issue. The moment that I leave the hotel, my clothes smell like cigar or weed.

Leisure Family

10/10

Exceptional

25 Dec 2025

Marcy

Awesome staff and friendly
Very clean

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Lisa

Nice room, great staff, good location

8/10

Excellent

20 Dec 2025

Deborah

The staff was great. We had a couple of issues with dirty towels and no extra blanket. The front desk clerk was very nice and brought us more towels and blankets right away.

10/10

Exceptional

19 Dec 2025

krasimir

Great place great beds

Business Family

4/10

Poor

18 Dec 2025

Verified traveler

I had a pair of roaches crawl off my night stand when I reached for my phone.

Business Self

2/10

Poor

10 Dec 2025

Joly

1) Sync won't drain
2) Bedsheets & Pillow covers are not sure washed
3) Apple/fruits with rotten spots
4) First time seeing coffee machine and setup is in the toilet :-( who makes coffee in restroom/toilet

6/10

Pleasant

09 Dec 2025

Kay

The bathroom had obvious mold on the ceiling that was poorly repaired with paint over it.

Partner

6/10

Pleasant

08 Dec 2025

Patrisha

Renovations to the room were haphazard. Family in another room had a cockroach in there and I saw one in the hallway the next morning. The hot tub wasn't up to proper temperature. The pool water was cold. Workers in the hotel hit a water line or something causing the fire alarms to go off for a very long time. Hotel staff couldn't figure out how to turn them off on our floor. Then water had to be turned off in the hotel for several hours and hot water wasn't available for even longer.

Breakfast was good and had Texas shaped waffles. Staff were nice except for one guy at the front desk.

Leisure Family_with_children

2/10

Poor

07 Dec 2025

Erica

No hospitality came to give fresh towels, keys would stopped working several times and we had to have them reset.

Business

8/10

Excellent

07 Dec 2025

Thomas

Place kept clean

Family_with_children

8/10

Excellent

06 Dec 2025

Michael

It was a nice property. My daughter found a few roaches.

Business_and_leisure Family_with_children

6/10

Pleasant

05 Dec 2025

Holly

Loved their breakfast everyday, rooms were very clean, beds absolutely hated, woke up every day with my whole body hurting bad, swimming pool water was absolutely freezing cold it sucked couldnt even swim in it was so cold, hot tub felt a little colder then what it should of been set at but wasnt to bad

Partner

6/10

Pleasant

05 Dec 2025

Phong

The room smell may be due to carpet… sink has scratched paint

10/10

Exceptional

04 Dec 2025

Kimberly

This is the second time staying at this location and both times we had a great experience! Staff is always helpful, our room was clean, the breakfast was good, the hotel is affordable and the amenities are kept nice. We will likely be coming back the next time we are in the area.

Leisure Family

10/10

Exceptional

02 Dec 2025

Shirley

All good

2/10

Poor

17 Nov 2025

Mikayla

No horrible wifi couldn’t even get it to work without lagging issues or disconnecting multiple times. Had to use my hotspot to use my computer. The pool and hot tub were what we wanted to use but they were so filthy that you couldn’t even see your limbs under the water. And might I remind yall it’s 4 ft deep which you should have no issue seeing your feet. The elevators were extremely terrifying I had to use the stairs most of the time. Bugs and concrete in stair well. Floors in room left a sticky black substance on our feet making us have to buy alcohol to wipe off every single time. Key cards would take forever to work for doors. Ceiling by the pool was leaking. Tub was disgusting. To wrap it up I paid over 300$ for 3 nights and it was horrible, couldn’t even use any of the amenities and felt uncomfortable enough to not even shower since it was disgusting

Partner

10/10

Exceptional

14 Nov 2025

Keshava Murthy

Courteous staff - had a pleasant experience interacting and getting all the requests addressed

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Kelvin

Spotless room and courteous staff.

6/10

Pleasant

06 Nov 2025

Kristina

Our room was a handicapped room on 2nd floor located next to the elevator. Upon arriving at hotel at 10pm, we immediately noticed except the broken frigerator door (wouldn't close) & it leaked water all over the floor in front of the TV (we never received extra towels at check-in). We were made to wait till the next day for it to be changed out to another one. The floors were all dirty (carpet was nasty dirty, had to wear shoes everywhere in the room & bathroom). Lastly, there were live roaches in the bathroom. We weren't offered any restitution for all of these issues. We will never go there again!

Leisure Pet

4/10

Poor

03 Nov 2025

Suzan

Room smells bad, I saw a bug in the room

2/10

Poor

01 Nov 2025

Omar

I was having problems with

6/10

Pleasant

01 Nov 2025

Allen

Breakfast was soso

Partner

2/10

Poor

31 Oct 2025

Landree

Mold in bathroom, large roaches in bathroom and fitness area, had to reprogram door key multiple times, blanket was very soiled, fitness center and pool area needs cleaning!!!!

Business Family

8/10

Excellent

30 Oct 2025

Robyn

Breakfast started late so i never got to eat. Likely would have chosen somewhere else had known that.

Self

2/10

Poor

25 Oct 2025

Tiara

Arrived, toilet was running because handle was broken. Floors were dirty, bathroom was dirty. Attempted to deal with it first night, went to Walmart purchased bedding and cleaning products. Woke up every hour thinking something was crawling on me. Finally, got out of bed about 4:45am, discovered roaches in bathroom. Packed up my family and checked out immediately.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Javier

Good

2/10

Poor

15 Oct 2025

Vera

Night duty reception is very rude. He asked us to leave since we could not check-in early. We get it that we can't overstay in the lobby but he could've asked us nicely. He is sarcastic and hard to approach. There are cockroaches in the room. Phone is not working. They didn't have housekeeping to get the trash and change the lines. This is the worst ever hotel experience I've had.

Business Family

10/10

Exceptional

13 Oct 2025

Jaimee

pet friendly and helpful staff.

Leisure Pet

8/10

Excellent

12 Oct 2025

Renae

Very nice quiet hotel!

Friends_and_family Family

2/10

Poor

08 Oct 2025

quan

Room dirty with very bad indoor smell

6/10

Pleasant

06 Oct 2025

Robert

Internet access was spotty.

8/10

Excellent

04 Oct 2025

Lazhiae

Requested for pillows and new sheets on the second I did not receive them

2/10

Poor

21 Sep 2025

Hector

Had no shampoo and conditioner front desk never sent any I had to go look for it myself . Also the bacon undecooaked and egg tasted nasty

6/10

Pleasant

09 Sep 2025

Jermaine

It was ok. If you need a ok place to stay for a couple of nights without breaking the bank
. I would not not recommend this place. Clerk was not courteous, slightly rude at times maybe.
Definitely not welcoming. Black man gets no respect even from foreigners as they gladly take my hard earned American dollar. Smh!😒

Business_and_leisure Family

10/10

Exceptional

28 Aug 2025

Jennifer

Nice Hotel

Had a pleasant experience from check in to check out. Room was clean, bed was comfortable and bedding looked to be recently updated. Breakfast wasn’t fantastic but ok. If in this area I wouldn’t hesitate to stay again

Partner

4/10

Poor

16 Aug 2025

Joseph

It started so well, they did not say the hot tub was out of service, it was very close to my job, the room was very big, anf the property overall looked clean. We normally spend a bit more on stays but the rating here was high....The rating was off. Dirty comforter, pillow covers had not been changed, trash under bed like empty bottles, beer tabs, lighter, etc. Ants in room, stains and other things in carpet. We went to the pool area and the one person working here followed up in asking of we were using hot tub. I thought he was going to show us how to turn on, he said " something was sticky on one side in the tub but we could enjoy the other side" I was thinking the texture was rough. My grandson's birthday was a few days ago he was wearing his new black swim trunks. When he came out he backside was covered in blue paint. As was our hands feet etc . When i mentioned this to the worker he said it was not new paint but new chemicals they used that is wating the paint...and shrugged it off.. we stood there with open mouths.. I hope it will not ear out skin the same way.. And the wifi is horrible slow. BESIDES IT WAS GRRRRREAT i say with sarcasm

Business Family_with_children

8/10

Excellent

02 Aug 2025

Teresa

Great except elevator

Everything was great except the elevator was not working

Partner

4/10

Poor

25 Jul 2025

Sharon

I would not stay here again because of the odors.

Partner

2/10

Poor

21 Jul 2025

Jeramie

Staff was pleasant although he didn’t mention broken elevator until after checking in. Looked dated but was neat with a pleasant scent. I did not like being on the 3rd floor with a disabled veteran and then the room had big and small roaches. A few crawled on the bed, bathroom and were in the refrigerator. We did not stay, we checked out immediately.

2/10

Poor

18 Jul 2025

Amy

Bugs crawling on walls in room, mold in shower, floors weren’t vacuumed, carpet felt damp. Grease stains on headboard. Shower water smelled like mildew. Person who checked me in barely said a word, said my room number out loud. Water all over lobby hallway floor to elevator/in elevator. Parking lot not well lit- didn’t feel safe. Totally aware that I got what I paid for. Won’t be cheaping-out next time— that’s on me!

Business Self

8/10

Excellent

12 Jul 2025

Joshua

My wife saw roaches in the morning

2/10

Poor

08 Jul 2025

Jabiulla

Arjun, who was at reception did not behave well, we asked for the tour of the room first before check in, and he simply refused. the behaviour was rude.

2/10

Poor

07 Jul 2025

Oscar

The beds and floor were clean but in first room there was old pee on the couch, when we let them know, they moved us to another room which was smaller. In that room we bought sandwich fixings and the refrigerator froze everything. We checked the dial and turned it down but it still froze everything. We let them know and the maintenance woman checked it and said she adjusted it but it froze our food again. Also in both rooms the complimentary coffee pot was located in the bathroom, it could have been placed in the room considering there was a desk. Twice after the room was cleaned, they didn't leave us toilet paper or enough towels for 4 people. When they offered the previous room due to issues with the fridge, they said the couch was cleaned but the couch still smelled like old urine. The pool smelled off and looked like it hadn't been swept or cleaned and the bottom of it felt "slimy", the hot tub and the pool were the same temperature. The breakfast was not good. It was either runny scrambled eggs and thin bacon or small cheese omelette with tiny greasy sausages. Half the week the lady didn't put out yogurt or fruit. There was only plain bagels or English muffin, till the weekend they had both. My son spotted a roach in the bathroom one night. If we had the hotel insurance or hadn't paid for the room in advance we would have left. It was just the worst place.

Business_and_leisure Family

2/10

Poor

06 Jul 2025

Anna

Room appeared to be clean at first glance. Breakfast was standard, but well stocked. However, while sitting up in bed the morning after our stay, I noticed the duvet had something on it. The coverlet had slipped off during the night which exposed the duvet. After turning the lights on, I saw that the entire duvet was disgustingly filthy. It had several large (4” X 6”) dirt spots on it, something caked on it in a couple different places, but the worst part, were the multiple blood stains. I took pictures to inform the front desk and was asked to email them, which I did. I also informed them that the shower has mildew in it. So far, as of 7/6/25, I still have not heard from the hotel. I will not be staying here again.

Business_and_leisure Family

8/10

Excellent

03 Jul 2025

Missy

the room was very comfortable. hotel is pet friendly. parking is easy and the staff is very cordial

Leisure Pet

4/10

Poor

28 Jun 2025

Tacola

Had a 2 night stay during the week . Had a bad water smell coming in the room . Floors felt like they were wet . Bed was comfy .

Partner

8/10

Excellent

25 Jun 2025

Govind

Location was good

Business Self

10/10

Exceptional

24 Jun 2025

Barbara

Everything was wonderful. Addy was so nice and helpful!

Leisure Family

8/10

Excellent

23 Jun 2025

Bruce

Quiet, early breakfast, comfortable.

Overnight stay, would not walk on floors barefooted, shower curtain was not long enough to keep shower water in the tub, causing water on the floor every time used. Breakfast served at 6:00am always a plus, the area was half full of workers.

Business

10/10

Exceptional

18 Jun 2025

Izhar

Excellent stay for a family of 4, nice clean rooms , very conveniently located

Leisure Family

4/10

Poor

15 Jun 2025

Arletta

The property was fine.