Candlewood Suites Plano North

United States , Dallas - TX
Plano, 3340 Premier Drive
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75 reviews shown

6/10

Pleasant

16 Feb 2026

Destiny

The room was in good condition but there were not enough utensils or towels and our toilet was clog.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Teresa

Absolutely loved my stay !!! Will most definitely be back !!! Everyone was so nice !!! Beds absolutely soo[ comfortable!

Friends_and_family Family

4/10

Poor

11 Nov 2025

Shanika

Walls smell horrible

Business Self

6/10

Pleasant

24 Oct 2025

Christina

The barbecue area had a lot of people drinking beer and partying every night. My son and I walked by and a man was urinating in the corner. The hotel seemed more like a rental property with a lot of people hanging out all over. I didn’t really enjoy the property. It’s a shame because the room was roomy and had a nice kitchen area. No breakfast here. Won’t stay here again . The front reception was very attentive and texted to make sure stay was good everyday.

Leisure Family

10/10

Exceptional

14 Oct 2025

Kevin

The staff was very nice, courteous, and helpful. I was pleased with the cleanliness of my room and the bed was comfortable. I will definitely stay here again if I return to the Plano area.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Dat

Tiles in bathroom were stained, AC made random noises, otherwise it was fine.
Staff was friendly

Self

8/10

Excellent

29 Sep 2025

Carl

Hotel has a very heavy perfume smell in the halls. All I can guess trying to cover up something. My friend had to change rooms 3 times to get a room that didn't have a dirty sock smell. My room was ok, bed was great room was clean. Could smell smoke from other rooms when entering the bathrooms at night. I got a non smoking room but other next to me must not have been. All share a vent for the bathrooms. No problems as far as Parking or sercuirty.

Leisure Friends

4/10

Poor

01 Sep 2025

Erica

The AC in our room was broken; I don't feel the situation was handled properly. There wasn't any urgency to get it fixed even though we are in Texas. We checked out a day early.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Rakaieyah

Everything was great

Leisure Family

8/10

Excellent

25 Jul 2025

Kuan Yu

Very nice hotel at a very convenient location

8/10

Excellent

05 Jul 2025

Krystal

I was pleased with the customer service and the quality of my rooms.

Leisure Family

10/10

Exceptional

30 Jun 2025

Michael

We were having a plumbing issue at our home and needed a place to stay for the night. The hotel was close, nice, price was good and we knew the area as clean and safe

Leisure Partner

10/10

Exceptional

26 Jun 2025

Janny

Super spacious room. Friendly staff.

Leisure

10/10

Exceptional

20 Jun 2025

ALFREDO

Nice and clean. Great staff

Business_and_leisure Self

8/10

Excellent

10 Jun 2025

Joseph

In room right next to front desk, weird to be able to see front desk from peephole in door. Room large but appeared to be missing some furniture. Nicely updated kitchen area and bathrooms. Would stay again in a room further from front desk!

Partner

10/10

Exceptional

09 Jun 2025

Derrick

The young lady at the front desk was so nice started our weekend off right

Leisure Partner

10/10

Exceptional

23 May 2025

Adonis

Excellent

Amazing and awesome hospitality was on point

Partner

4/10

Poor

17 May 2025

Verified traveler

Suboptimal

Check in was satisfactory. If I had not arrived at the property very late, I would have requested another room. Room smelled of cat urine, the bathroom floor was quite dirty and the air conditioner was very loud.

Self

10/10

Exceptional

09 May 2025

Connie

Absolutely way more than I expected!!! Beautiful and super clean, staff very friendly! Amazing!!

Leisure Self

10/10

Exceptional

24 Mar 2025

Hisayoshi

Clean and Convenient

Business

4/10

Poor

22 Mar 2025

alexa

MICROWAVE OVEN NOT WORK THEY BROUGHT EXTRA SMALL MICROWAVE TOOK UP SPACE, NEVER GOT HOUSEKEEPING RAN OUT OF TOILET TISSUE!! We got a complaint to quiet down when it was just me and my two kids AND WE WERE NOT LOUD!!! Cars without tags in handicap spaces made it very difficult to me WHO DOES NEED A SPACE AND HAVE MY TAG! And i had to cancel my card because they are charging over $500 for 2 towels that i stained with hair dye. After they already took the $100 deposit plus the 5 day stay!!!

Family

6/10

Pleasant

02 Mar 2025

Shameasha

Work in progress.

Things could have been better, with the cleanliness. And the smell throughout the hotel, there was trash in the hotel hall way from one of the patrons rooms,as well as unsupervised children.

Self

10/10

Exceptional

24 Feb 2025

Jason

I love IHG!

I always enjoy staying at IHG properties because every time the service is great, the equality of the rooms is top-notch, and the amenities are great as well. Now other people may have different opinions, but it was fine for me.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2025

Cindy

Safe, clean and quiet! :)

Business Family

10/10

Exceptional

17 Feb 2025

MERCY

Good

10/10

Exceptional

12 Nov 2024

Sofia

I loved the spacious room and it had the most comfortable bed. The parking was safe and accessible. I loved my stay here and would definitely come back.

Leisure Self

8/10

Excellent

18 Sep 2024

Stephanie

Nice property. Very clean but starting to show it's age. Would love to see it have upgraded beds, new carpet, and renovated showers. That said, I would definitely stay again.

Business Self

4/10

Poor

21 Jul 2024

Verified traveler

Our room had a bit of cigarette smell. Difficult to sleep at night due to thin walls and being able to hear and feel the elevator movements two rooms away. Could hear any noise in the hallway with the door closed. And any sounds adjacent guests made. I don’t recommend this hotel if you like it to be quiet when trying to sleep.

2/10

Poor

20 Jul 2024

Jay

We tried to check in for this stay shortly after midnight and were turned away saying that the property policy was that if they had not heard from the people on the reservation by 7 PM, even if already paid for, they cancelled the reservation. We were left without a place to stay for the night. The desk clerk was also very rude about it.

4/10

Poor

21 Jun 2024

Verified traveler

The original room smelled. The attendant then swore the smell was their brand of carpet cleaner and there was no other room with a king bed available only to find on 2 minutes later. That room did not smell but had roaches.

Partner

2/10

Poor

25 May 2024

Zeeshan

The room was very smelly, and when we asked the staff to change it the employee over there who was Indian mail refused to change the room and he said that all the rooms smell like this all of our stuff started smelling like that terrible smell, and all of our clothes and luggage and everything else was smelling that way alsoI don’t think I’m going to stay at this hotel again

Leisure Family

10/10

Exceptional

09 May 2024

Elizabeth

Easy access to hotel from freeway with shopping nearby. Staff was very friendly, competent and helpful. Room was clean with convenient kitchenette and comfortable bed.

Leisure

10/10

Exceptional

05 May 2024

Verified traveler

Comfy

It was a comfortable stay!

Business

10/10

Exceptional

21 Apr 2024

Elsa

Room is big and clean. Great for a family.

2/10

Poor

08 Apr 2024

carmen

the lobby area was fine. but as soon as i stepped off the elevator onto my floor it smelled terrible. then my room had a different bad smell. the rooms were muggy and stale. it didnt hit me until later in my stay as to why they had signs in the lobby that said no drugs were allowed in the hotel or gazebo area. there were ppl outside doing drugs. i came to realize this hotel was a hang out spot for drug users.

i do want to say that the staff of the hotel was VERY sweet and concerned with all my needs. they tried their best and they couldnt help what was going on outside

Leisure Family_with_children

6/10

Pleasant

07 Apr 2024

Matt

Average room for the job done.

Average room. Nothing fancy but for the job done.

Friends_and_family Family

10/10

Exceptional

15 Mar 2024

Claudette

Experience was pleasant.

Leisure Self

6/10

Pleasant

04 Mar 2024

Jamie

Smelt like cigarettes and noise all night

I got there late and was told I didn't have a reservation. Then he found it. SO I go to the room. It smelt like cigarettes. Then I kept hearing what sounded like someone above me rolling their suitcase all around the room. I thought it was usual at 11pm. But then noticed it still at 1AM. So all night long I heard this. Hard to sleep. Still hearing it the next morning. Bed was comfortable

Self

8/10

Excellent

02 Feb 2024

Benjamin

Friendly staff

Business

10/10

Exceptional

29 Jan 2024

David

safety and good customer service

Business_and_leisure Friends

8/10

Excellent

29 Jan 2024

Benjamin

Friendly staff

10/10

Exceptional

20 Jan 2024

Dalynn

Very nice room.

Friends_and_family Family

4/10

Poor

03 Dec 2023

Susan

Tournament weekend okay stay

Checking in was easy, we went straight to our room after an exhausting day. The room was okay, I know it could have been better. The carpet in between the two queen beds was tearing apart. The remote needed a back to it, so the batteries were taped in. The wall decor had one picture frame no picture. Someone must had broken the glass from a previos stay. The bathroom the floor could have been cleaner you. I know its cosmetic, but the back of the bathroom door could have been fixed due to a dog scratching up the door from another stay since there is $100.00 deposit you get back after your stay Thankfully our beds were good to sleep in.

Friends_and_family Family

8/10

Excellent

26 Sep 2023

Patricia

Had very comfortable beds. AC worked great! Stocked kitchen.

Business

4/10

Poor

01 Aug 2023

Rhett

Not worth the money felt unsafe outside

8/10

Excellent

24 Jul 2023

Rhett

Great

Business_and_leisure Partner

4/10

Poor

19 Jun 2023

adam

check in took forever, even being the only one checking in at the time. the room smelled like an ashtray, two bugs on the wall, spider web above the fride, and som unknown glue like substance in various spots in the room. most staff was rude

Leisure

10/10

Exceptional

16 May 2023

Carlos

Service

Business

2/10

Poor

19 Apr 2023

Dave

The room smelled awful and the carpet was soaking wet, to the point that water squished out when I stepped on it. The hotel could not provide another room, but gave me a very loud industrial fan to try and dry the carpet. Later, I found roaches, both dead and alive, in the bathroom and kitchen. There was no hot water and the water from the faucet smelled really bad. I checked out early, and the staff was very helpful when receiving my complaint. The manager did call me, apologized, and refunded my stay, so I have no issue with the staff. I hope they are able to turn things around.

Leisure Self

6/10

Pleasant

27 Mar 2023

Verified traveler

They did not clean my room for three days that I stayed there.

Business

2/10

Poor

27 Mar 2023

hussein

No a/c

Made a reservation for three rooms, ac wasn't working on two of them, shower's wster pressure was low on mine, thankfully I was able to switch to a different room but I'm not staying here again, it's an overpriced motel 6

Friends_and_family Friends

2/10

Poor

13 Mar 2023

Roy

I checked in late in the evening. The clerk had a bunch of little girls in the lobby playing and watching tv, loudly. I assume they were her children. When I was going to my room, there was loud music in the hallway, which eventually turned into very loud partying in the room next to mine that went on until well past midnight. My room had ROACHES!! Lots of them! I had to kill them in the bathroom and kitchen and I slept with my luggage on my bed with me. I went down to the fitness center , but neither of the treadmills worked. The tub faucet was falling out of the tub, and a panel on the bathroom wall came crashing down during my shower! This is a terrible place to stay and Expedia does not need to recommend it ever again!

Leisure Self

2/10

Poor

08 Mar 2023

Michael

There were roaches in crawling on the floor and walls. No hot water in bathroom. Staff apologized and said she would speak with her supervisor (not available to speak with per front desk) We left just Horrible!!!!!

Leisure Family

10/10

Exceptional

01 Mar 2023

Lawanda

Best stay ever!!

Everything was excellent. The staff was probably the best I ever experienced at a hotel. The room by far was the best room I ever stayed in. The only problem I had, was it needed a hand held shower head. And it needed a vent in the bathroom. Other than that I would highly recommend this hotel to my friends and family. Thanks

Friends_and_family Family

2/10

Poor

27 Feb 2023

Samuel

Worst hotel experience I've ever had

Got there at 2:30. They informed me that no rooms were ready yet. I understood, since check in wasn't officially open until 3
I return to the desk at 3, and was told the cleaning staff would let them know when they have rooms ready.
I sat in the lobby until 4:30, checking every 20 minutes or so. A couple walks in and wants to check in. 2 minutes later they have their keys. I ask \"what the heck?\" I was told, because they booked directly with us, they have priority.

Grrrr

Get to my room (supposed to be a single king bed) and was given 2 queens instead.

Air conditioner didn't work. But when I called to let them know, I was told all other rooms were already filled now. What the heck!!

Will never stay there again

Self

10/10

Exceptional

22 Oct 2022

Rob

Easy access to the places I needed to go, enough parking, very quiet.

Leisure Family

8/10

Excellent

17 Oct 2022

Anthony

Food& shopping

Leisure Friends

6/10

Pleasant

11 Sep 2022

JOHN J

I want to be clear that the daytime front desk girl was phenomenal on 9/8/22 The rest of the service was uninterested and pedestrian.

The rooms were dirty, the towels were not clean and fresh and the room had flies and crickets

Leisure Self

2/10

Poor

05 Jul 2022

Chrystal

Smelly Roach Motel

Warning!! DO NOT STAY HERE.

Self

8/10

Excellent

22 Apr 2022

Vickie

Our room had full size fridge, dishwasher, cooktop, and large desk area. These rooms are perfect for the business traveler. Only complaint is bathroom was poorly lit for putting on makeup.

Leisure Partner

10/10

Exceptional

22 Apr 2022

Alex

Was cool

Leisure Partner

2/10

Poor

19 Apr 2022

amy

Foul smelling rooms, dirty floors

The entire place stunk. The rooms and the elevators and the floors were all very dirty and stunk too. I was in 3 rooms total, each dirtier than the last, and by midnigjt i was ready to go sleep in my vehicle instead. My last room smelled like death and burnt old starch. This place is not worth the $100 a night and I'd like a refund. Management will be contacted today. This hotel should not even be in the good category on hotels.com. Its nowhere near that.

Business

4/10

Poor

11 Apr 2022

Verified traveler

Hotel was severely understaffed and the cleanliness was not great. Elevator smelt of smoke and the room/kitchen was not very clean.

Friends_and_family Family

6/10

Pleasant

30 Mar 2022

Stephanie

The noise from the tenants over my head was terrible and informing the staff to rectify it wasnt helpful either

Business_and_leisure Partner

10/10

Exceptional

07 Mar 2022

Bobbie

The beds were so comfortable and also loved the extra lighting on the bathroom mirror. I will definitely stay in the hotel again when in Plano.

Business_and_leisure Family

8/10

Excellent

03 Mar 2022

michael

My stay was for a wedding. Unfortunately there was a rare for DFW Texas ice storm and most people stayed home and almost all the near by resturants were closed, luckly the hotel had kitchenettes and a decent supply of microwave and frozen food for purchase.

My only complaint is the bad tv service. There is no channel guide nor is there an on screen guide, which you would finde in every other hotel/motel including the cheap and crappy ones and there were not any streaming apps on the TV. In this case the ice storm closures made the tv a bigger necesity. I would suggest bring a HDMI cable and a laptop if you have to spend time in the hotel other than sleeping.

Leisure Self

8/10

Excellent

10 Jan 2022

Janina

It was good value, clean and in a good location. The only downsides were that noise carried from the lobby and other rooms and the lighting of the room was very bright.

Leisure Family

6/10

Pleasant

01 Jan 2022

Stuart

The walls are thin, you can hear everything going on around and above you. The bed was comfortable.

6/10

Pleasant

13 Dec 2021

Florida

The people were cool but the hotel wasn’t as clean as I expected. My room smelled heavily of smoke, I couldn’t control the heat and air conditioning, abs the water temperature was absolutely low. The walls were filthy. Also the dishes in the dishwasher were dirty. I could tell they had been ran through the wash but there were lots of food still stuck on the utensil. I loved the bbq area and all the stores that were so close by

Leisure Self

4/10

Poor

03 Oct 2021

Fernando

Smells bad too ghetto

Leisure Partner

2/10

Poor

12 Jul 2021

Verified traveler

When I arrived