Name: Aloft Richardson
Address: 1160 State Street, Richardson, 75082, US

6/10

Pleasant

02 Aug 2026

Phillip

Kimberley at check-in was terrible. She was put out by us that we were checking in. She even stopped checking us in to flirt with a drunk guest asking for more drink tickets. She couldn’t even stop long enough to tell us where to park since there was none. We drove around looking and had to call back for more info and she was mad again that we called, talked over me when I asked for help and begrudgingly gave us directions how to get in a lot. She was awful!

6/10

Pleasant

02 Aug 2026

MARK

Nice location, couple micro breweries and verity of restaurants in half mile

2/10

Poor

29 Jul 2026

Iman

I had a very disappointing experience at aloft Marriott Richardson . The staff was always unavailable,. The room was not clean, and we even found cockroaches. The bed sheets were old and worn, and the carpet had a strong unpleasant odor.

The pool was dirty and clearly not well maintained. Housekeeping was inconsistent and generally did not clean the room unless we specifically called to request service. Despite the poor condition of the hotel and the lack of service, the charges were excessive for what was provided.

Parking was always full .

Overall, this hotel did not meet basic standards of cleanliness, maintenance, or customer service. I would not recommend staying here until these issues are addressed.

10/10

Exceptional

25 Jul 2026

Angel

Beautiful yet simple hotel, in a beautiful location with very nice restaurants and coffee shops surrounding the location. Plenty of parking on property, and a auper nicr lobby lounge. Excellent value.

6/10

Pleasant

24 Jul 2026

Lashunta

The refrigerator in our room was not working. There was no microwave in the room but it was clean. We had to order our breakfast, but it was very tasty.

8/10

Excellent

18 Jul 2026

Bhoga Rao

No water and no complementary breakfast included. But clean premises. Enjoyed playing billiards pool there.

10/10

Exceptional

14 Jul 2026

Asia Monique

Beautiful safe and clean.

10/10

Exceptional

12 Jul 2026

Jose

Easy check in (friendly staff) . The hotel was clean and well maintained . Breakfast was reasonably priced.

Partner

10/10

Exceptional

11 Jul 2026

Oneisha

Overall great stay!

Self

10/10

Exceptional

06 Jul 2026

Lauren

Hotel was clean and in a great location. I would definitely recommend this hotel!

Friends

10/10

Exceptional

05 Jul 2026

Jonsie

Great staff, atmosphere and enjoyed our time!

Family_with_children

10/10

Exceptional

05 Jul 2026

Danny

It was a great room and nice view. The room was very clean and tidy. The only thing was the parking lot door was free access. So anyone can literally walk through that door which made it very unsafe. There was a homeless woman living at the pool. So it felt very unsafe!

8/10

Excellent

02 Jul 2026

Roy

The room was great and hotel located in a great area. However skip paying extra for the breakfast, was not worrh the extra cost when there are so many places around to eat. I would stay diffently again.

Self

10/10

Exceptional

26 Jun 2026

Wilna

I love the room

10/10

Exceptional

24 Jun 2026

Marlo

Clean room, walking distance to many places

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Hamza

Had a fantastic stay at Aloft Richardson! The staff went above and beyond with their hospitality and were genuinely friendly and helpful throughout my visit. The hotel was exceptionally clean, well-maintained, and welcoming from the moment I arrived.

The location is another huge plus—it’s centrally located with easy access to restaurants, shopping, and the surrounding area, making it incredibly convenient for both business and leisure travel.

A big thank you to the entire team for making the stay so enjoyable. I would absolutely stay here again and highly recommend it to anyone visiting the area.

Family_with_children

8/10

Excellent

23 Jun 2026

April

The staff and the facility were great. My only complaint is the lack of security around the splash/pool area. Unlike other Aloft hotels I've stayed at, access to the pool area did not appear to require a hotel key card, making it easy for non-hotel guests to enter. Also, the fact there were no security cameras in the pool area. During our stay, there were individuals using the pool area who were not hotel guests, and unfortunately my daughter's phone was stolen. I would recommend implementing key card access to help improve security and ensure the area is reserved for registered guests. Otherwise, housekeeping and the room was awesome!

Family_with_children

10/10

Exceptional

22 Jun 2026

Gladys

Great place to stay

Family

10/10

Exceptional

21 Jun 2026

tiana

Front desk staff was super helpful with guiding me through a unique situation. Rooms were spacious and clean, location is great and there are enough things to do/places to eat right outside so you wouldn’t have to go too far unless you wanted to. Never any issues finding a place nearby to park, excellent experience all around.

Partner

10/10

Exceptional

21 Jun 2026

james

Great location, free parking in back that allows you to take elevator all the up to the room makes for easy loading and unloading.

Self

10/10

Exceptional

17 Jun 2026

Barbara

My entire experience was pleasant

Family

10/10

Exceptional

15 Jun 2026

Alexander

Great staff!!. Nice location.

Self

4/10

Poor

14 Jun 2026

Arlene

We came in a check in (3PM,) and our rooms still were not ready at 6.

The staff was not helpful at all, except for one woman, way after.

We weren’t given any estimated time and we drove in from out of state for a concert. Very disappointed.

Friends

10/10

Exceptional

14 Jun 2026

John

Staff was very helpful

Self

10/10

Exceptional

14 Jun 2026

Dikshaa

The staff was super helpful, it served hot breakfast. The room was clean and well maintained. It is a smoke free property

Partner

8/10

Excellent

14 Jun 2026

Angela Ann

We enjoyed our stay and will stay again. The staff was great, very clean and the room we really like. The ONLY negative is parking. Very little parking in the back and they explained we could park in the garage but never told us where so we tried to find it and entered one garage but our key didn’t work so I assumed that wasn’t their garage. I do take some blame there for not asking specifically but I kinda feel like it was up to them to explain where. Again we will definitely stay again!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Lee

Our stay was very pleasant. Great location and the staff was friendly. The manager during our stay was Christina T. She was very kind and pleasant. She assisted my family with all our needs and was very kind.

Family_with_children

10/10

Exceptional

06 Jun 2026

Carlos

Beautiful hotel. Very well kept and CLEAN! Beds are comfortable and pool was great for us. Maybe some more breakfast options available also.

Family_with_children

8/10

Excellent

05 Jun 2026

Kristy

Hotel location is amazing. Parking was limited so be prepared. We got lucky and got a spot as someone was pulling out. Checkin was easy, but the girl checking us in failed to tell us that we have to order our breakfast and they bring it to us. It’s not buffet style. So we were a little rushed for our appointment bc of the wait. Otherwise, our experience was lovely.
Oh, Need hooks in the bathrooms for towels.

Family_with_children

10/10

Exceptional

02 Jun 2026

Henry

Staff was on point. Parking was simple in their own lot behind the building. There were a few restaurants within walking distance.

Self

10/10

Exceptional

01 Jun 2026

Thomas

It was fine
Nice staff

Family

10/10

Exceptional

31 May 2026

Christopher

We were allowed an early checkin which was helpful because we were there for a basketball tournament. The front desk was a amazing and tied our stay to our Marriott points which rarely happens. The room was nice but wouldn't cool down they cleaned the vent but it still would not get cooler so they gave us another room that worked out great!

Friends_and_family Family

10/10

Exceptional

26 May 2026

Kyra

The staff was wonderful. Everyone was so nice. Parking was available in parking Garage. I would definitely book here again.

Partner

6/10

Pleasant

23 May 2026

Cristina

I love staying at ALoft. I booked a king size bed since early in the beginning of the week. When I arrived I was provided with a two queen bed room. Completely not what I booked. Other than that everything has been great

Partner

10/10

Exceptional

19 May 2026

Norma

Great

10/10

Exceptional

19 May 2026

Sara

A safe and comfortable hotel ideal for travelers seeking reliable accommodations, featuring spacious rooms equipped with modern amenities, around-the-clock security personnel, CCTV surveillance, secure access controls, and a warm, hospitable atmosphere.

2/10

Poor

18 May 2026

Brittany

My stay at the Aloft Marriott was less than desirable, less than satisfactory. I arrived late Saturday night and the room that I was placed in was terrible. The smell in the room was awful. It smelled like mildew and dog urine. I went to the front desk and was advised that they couldn’t change my room due to them being booked and everywhere else in the city was booked as well. On Sunday morning the gentleman was nice enough to change my room and put me in a suite. That room also smelled bad as well but not as bad as the previous room. I went to take a shower this morning and noticed a brown substance on one of the washcloths. I ended up going to purchase another rag and towel so I could shower before checkout. Luckily I was able to book a stay at a different hotel for the remainder of my trip as the manager wasn’t willing to make any other accommodations after making them aware of the situation. I usually don’t complain about my stays but this stay was beyond disappointing.

Self

10/10

Exceptional

16 May 2026

Kiara

Very nice area, can sit out and enjoy live band and scenery. Hotel was amazing and clean. Definitely a great stay.

Partner

10/10

Exceptional

11 May 2026

Karyn

Fun active area with lots going on. The hotel is in the center of it.

Partner

10/10

Exceptional

11 May 2026

Lashawn

The room was clean. Staff friendly and bar was stayed open late

8/10

Excellent

09 May 2026

Aba

Clean

10/10

Exceptional

04 May 2026

Lynette

Everything was clean, staff friendly and well appointed room. Safe neighborhood and well maintained.
Parking however is extremely limited. The hotel does NOT have enough parking for guests. We had a very difficult time finding a place to park.

Partner

10/10

Exceptional

03 May 2026

Krystal Dawn

Parking was easy just if you leave after 9 it be hard to find one close

Self

10/10

Exceptional

27 Apr 2026

Trasie

So much to love, but under managed. The location is why I’ve stayed here more than once. It’s clean, and was better staffed this time. Management of this property is the issue, last time the 2 elevators, one broke and the other only went up, so I had to walk down 6 flights. This time the pool was closed. They offer no compensation for promised services not available. We need to get back to enforcing these things.

Family

8/10

Excellent

21 Apr 2026

Janice

Clean room but our toilet would hardly flush and there was not a seal on the shower doors so there was pretty much a lake on the floor every time we used it.
Of note there is also construction happening right outside the building on the back side.

Partner

10/10

Exceptional

09 Apr 2026

Marissa

I loved how this location was near a lot of things. All within walking distance for shopping and food.

8/10

Excellent

05 Apr 2026

Darryl

I booked a room here for a “staycation” just so I could retreat to do some writing and other work. It fit the bill, being close enough to home, but in an area that I don’t normally go to for entertainment and recreation. The room was very clean, updated, and in good condition, save for a little wear and tear on a shelf. The hotel is located in CityLine, the mixed-use residential and retail community built about a dozen years ago. The hotel opens up in the community’s main plaza, where entertainers play concerts in front of a fountain and sculptures. That is an outstanding feature.

The hotel’s main issues are that its self-parking lot isn’t remotely secure. The gate is broken, and so far as I can tell, not monitored. Public street parking is about equally secure. It’s a safe, low-crime area, though, so that’s not too great a worry.

My recommendation would be to train the staff not to enter guests’ rooms until they know it’s OK. A maintenance person walked in without knocking while I was working. I’m glad I had clothes on! He apologized profusely, but that shouldn’t happen. And housekeeping did the same as I was getting ready to check out. Otherwise, the staff were very friendly and helpful.

The fitness room is decent and up to date. The pool is barely more than a wading pool. No laps are possible.

Those are the only issues.

The hotel, like all Alofts, has a nicely designed lobby and decor. I would stay again for a staycation and recommend to out-of-towners.

Self

8/10

Excellent

04 Apr 2026

Mark

Parking was easy with the lot behind hotel
Rooms clean, the pillows are terrible! They are so flat, even after going to the front desk for a couple extras, it was still not enough! Bring your own if you can for a better experience!

Family

4/10

Poor

30 Mar 2026

Ashley

I booked and prepaid for a double queen bed and when I got there they said they were overbooked and only had a king available which didn't fit the amount of people we had staying in the room.

10/10

Exceptional

29 Mar 2026

Jade

10/10 Will be returning!

Partner

10/10

Exceptional

29 Mar 2026

Innocente

Clean room and amazing staff

Partner

10/10

Exceptional

23 Mar 2026

Vanessa

Nice and quiet place

Family

8/10

Excellent

17 Mar 2026

Maoyi

Nice environment.

Family

8/10

Excellent

17 Mar 2026

dustin

Loved the area.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Lakenua

Rude manager

Partner

10/10

Exceptional

15 Mar 2026

Amanda

Excellent customer service

Family_with_children

4/10

Poor

04 Mar 2026

Diana

There was NO hot water for the entire stay. Family in town for my son's wedding AND we purchased the large suite for the Bride & Groom. They had no hot water as well.
I spoke with managers at the facility and reached out prior to this post. The response was very poor!
This is a nice hotel and the communication regarding the hot water issue was ridiculous.
No compensation-no apology

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Lewis

The room was fine but we couldnt check in until an hour later

10/10

Exceptional

22 Feb 2026

Samuel

Great experience everytime and really good location

Friends_and_family Family

4/10

Poor

20 Feb 2026

Trevenciaga

Didn’t like that we had to walk downstairs to the front desk every time we need fresh towels , also I didn’t like that there was no microwave in the room

6/10

Pleasant

16 Feb 2026

Tammi

Staff was great. The room was just lackluster.

8/10

Excellent

11 Feb 2026

Amrinder

Great location, friendly staff, the rooms were great too!!

Leisure Family

10/10

Exceptional

08 Feb 2026

Gregory

The room was so spacious- easy check in- quiet accommodations.

10/10

Exceptional

05 Feb 2026

Juan

Good clean room nice beds

10/10

Exceptional

04 Feb 2026

Jennifer

Professional staff. Clean hotel. Great location.

6/10

Pleasant

26 Jan 2026

Cristina

Very clean

8/10

Excellent

20 Jan 2026

Gabrielle

Every thing was great except for the Luke warm water

Friends_and_family Friends

8/10

Excellent

19 Jan 2026

Marissa

Great posh room,, but the hot water was barely tepid on the night of the freeze 1/17/26

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Aidel

The place was clean and the staff were nice

Leisure Family

10/10

Exceptional

15 Jan 2026

Christian

Always friendly

10/10

Exceptional

07 Jan 2026

Lee

Great place to stay!

10/10

Exceptional

31 Dec 2025

Zansfred

Great

Business_and_leisure

8/10

Excellent

31 Dec 2025

Hollan

Hotel was nice and clean. Parking was difficult at night. One afternoon there was no hot water. Great place but they need to work on a few things.

Self

10/10

Exceptional

26 Dec 2025

Angelina

Spacious and clean room! Loved the view and how convenient the location was. So many options to walk around with several restaurants nearby

10/10

Exceptional

21 Dec 2025

Allison

We didn't ever make it in time for breakfast. Location is great!! Room and hotel are amazing!!! Parking is perfect!! Will use this hotel again

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Cristina

Clean

6/10

Pleasant

17 Dec 2025

nicole

OK

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Tanzil

Everything was good

Business_and_leisure Family

10/10

Exceptional

13 Dec 2025

Jim

Great location, staff and room. Hotel and campus has access to walkable food and drinks.

Business Self

10/10

Exceptional

06 Dec 2025

Oganes

Clean room and friendly staff.

10/10

Exceptional

02 Dec 2025

Heather

The rooms were perfect! The staff was very friendly and accommodating. Thank you and God Bless!

10/10

Exceptional

29 Nov 2025

Roger

Clean and pleasant

Leisure Family

4/10

Poor

28 Nov 2025

Carol

The elevators consistently stopped working. And I was sick during the trip so not a good thing.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Breanna

Super clean room excellent front desk staff from check in to check out

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

María

Nice location. Nice staff. Nice rooms

Leisure Partner

10/10

Exceptional

23 Nov 2025

Cristina

Room was very comfy

4/10

Poor

10 Nov 2025

Brian

No hot water, or took 20mins to get hot. Elevator broke of which there are only 2 lobby very very noisy when ppl are in it, breakfast is weak. But hotel is in a great location.

Business Self

10/10

Exceptional

08 Nov 2025

Kalani

Everything was perfect

Friends_and_family Family

8/10

Excellent

07 Nov 2025

James

Room was spotless. Staff was very helpful and outgoing. Great location for food and beverage.

Business Self

10/10

Exceptional

07 Nov 2025

MICHAEL

NA

Self

8/10

Excellent

03 Nov 2025

Simone Y

Staff was super cool 😎 and accommodating! Easy to communicate with. Rooms were clean, pool tiles could use some maintenance but overall well maintained property

Leisure Family

10/10

Exceptional

26 Oct 2025

Neila

Great hotel close to a lot of restaurants!

10/10

Exceptional

24 Oct 2025

Joseph

Fantastic Aloft property

8/10

Excellent

09 Oct 2025

Anikita

Checkin Receptionist was the only disappointment. It was neat place and good location though.

Self

10/10

Exceptional

04 Oct 2025

leah

Clean

10/10

Exceptional

30 Sep 2025

Nathali

Clean , staff amazing , you can walk and have good rest

10/10

Exceptional

27 Sep 2025

Musa

Clean room

10/10

Exceptional

27 Sep 2025

Ghezelle

Wonderful stay

10/10

Exceptional

20 Sep 2025

Marium

Amazing location , breakfast not included . But chik fil an around the corner was best option . Room spacious and clean. Highly recommend and affordable too

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

Don

Overall decent but our pillows were terrible and had a dirty smell, the tv shut off every 20 minutes which is not helpful if you need tv to sleep, the room was either to hot or to cold and seemed very humid , the staff were nothing to write home about , they did the bare minimum and definitely no warm greeting or information on the property. The bar was nice and bartender was friendly. They need to do some serious maintenance on walls and carpet. Being that the whole point of a hotel stay is sleeping I was not very impressed on those conditions.

Business Partner