Name: DoubleTree by Hilton Dallas - Richardson
Address: 1981 North Central Expressway, Richardson, 75080, US

10/10

Exceptional

16 Jul 2026

Kevins

Clean

Self

10/10

Exceptional

14 Jul 2026

Jim

I had a DoubleTree experience. Excellent for its class.

Self

6/10

Pleasant

10 Jul 2026

Lacy

The room air never got cool. The sheets sound like plastic when turning over or moving in the bed.

Business

10/10

Exceptional

07 Jul 2026

Clifton

Great stay and friendly staff.

2/10

Poor

06 Jul 2026

Paul

Hotel had a water main emergency and we were unable to stay there. I was not contacted prior to arrival and had one night at a hotel down the road while they attempted to resolve the water issue. Ended up cancelling the reservation on the second day as the issue persisted.

Partner

6/10

Pleasant

02 Jul 2026

Jayna

This property needs a renovation. It looks like it used to be nice, but it definitely needs a makeover.

Self

10/10

Exceptional

29 Jun 2026

Sandra

Good service

Partner

8/10

Excellent

29 Jun 2026

Jack tracy

Room was comfortable

10/10

Exceptional

29 Jun 2026

Success

It was a great place to stay if you are around Richardson: the cleaning service was perfect

Self

10/10

Exceptional

29 Jun 2026

Latonya

Good

10/10

Exceptional

28 Jun 2026

Shane

I always feel safe when I stay here.

Family

10/10

Exceptional

28 Jun 2026

Maria

Clean and quiet. The room was comfy and I would stay here again.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

WAYNE

Staff was very helpful in resolving wrong information on my receipt. After which I had trouble getting receipt for my stay, Thankfully misinformation corrected by staff as wrong address appeared on my emailed receipt.

Self

6/10

Pleasant

26 Jun 2026

DuJuana

The hotel was located near several stores for shopping and restaurants for dining. The hotel upon entry was very inviting. My room upon entry smelled a little musty, the waste paper basket under the desk still had trash in it, and the room was very warm the first night. I called the front desk about the temperature and someone from maintenance came and st the thermostat at 63 degrees and said it should stay there and the room would cool off. It never did. The next day we called again and maintenance returned to do something in the ceiling . He said the room was at 80 degrees but now should cool off. Eventually the room did cool off. I chose this hotel for location to my weekend event maybe another room would have been better.

Family

8/10

Excellent

26 Jun 2026

Jeffrey

Great place

Partner

10/10

Exceptional

24 Jun 2026

Hannah

Great stay - clean rooms, easy to access, near lots of restaurants and stores!

Family

4/10

Poor

22 Jun 2026

Rukaiya

I was

10/10

Exceptional

22 Jun 2026

Chinedu

Exciting stay, thank you

Self

8/10

Excellent

21 Jun 2026

Tyeshea

Ok

Family_with_children

10/10

Exceptional

21 Jun 2026

Nicolas

Clean room and great staff!!!

Self

8/10

Excellent

18 Jun 2026

Miracle

Nice and clean spacious rooms. Check-in was quick and easy . I even checked in early . Staff was super sweet and attentive.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Lorenzo Gutierrez

Great experience

Self

8/10

Excellent

15 Jun 2026

Joenee

Solo traveler here. Nice location, staff was accommodating, clean spacious room, but the only thing that was a negative was the poor air circulation in the room. The temperature was set to 64 and it did not feel like it at all. Kept waking up in a puddle of sweat. Not sure if I would book again because of that.

Self

10/10

Exceptional

14 Jun 2026

Melody

Clean room, nice helpful staff.

Self

10/10

Exceptional

13 Jun 2026

Greg

The lighting in our was definitely not what it shows in the photo. And the bar is overpriced.

Partner

8/10

Excellent

12 Jun 2026

Caroline

Inside the hotel was excellent. The walk up to the front door requires attention. There is cleaning needed at the front door.

Partner

10/10

Exceptional

12 Jun 2026

Paul

5stars overall

Family_with_children

8/10

Excellent

11 Jun 2026

JaiKumar

Everything was perfect but should have microwave on floors

Self

10/10

Exceptional

09 Jun 2026

Lori

My stay was great! Some minor dirty places, but tolerable.

Business

10/10

Exceptional

07 Jun 2026

Jarrod

Very nice clean place

Self

10/10

Exceptional

07 Jun 2026

Xochitl

Well had a good stay

10/10

Exceptional

06 Jun 2026

Thomas

Clean and

Self

10/10

Exceptional

05 Jun 2026

Memori

So comfortable. Cookies are amazing. Very nice

Family_with_children

10/10

Exceptional

05 Jun 2026

Memori

The bed is soo comfortable! And the shampoo and conditioner too. The cookies….omg

2/10

Poor

03 Jun 2026

Cameron

Nah

10/10

Exceptional

02 Jun 2026

Cynthia

Clean room, nice staff, overall a great place to stay

6/10

Pleasant

02 Jun 2026

Robyn

Tv in first room before I asked to move was not acceptable. Bloodstains in sheets, tv did not work, view was as the tarred roof. And it was dark. 2nd room was better but my stay was a week and my room did not have a microwave. The other one did. Expensive eating out. Did not have free breakfast. Expensive breakfast. Not accommodating to the traveler for the high price of stay.

4/10

Poor

01 Jun 2026

Dutchie

Parking was horrible for our stay because there was a big wedding and the wedding guests took most of the parking. They had to move our rooms because the mirror light didn’t work which meant we would shower in the dark. The second room was worse in that the mini fridge didn’t work and the toilet ran all night.

10/10

Exceptional

31 May 2026

chenting

good

6/10

Pleasant

31 May 2026

Dante

The air conditioning in 817 really wasn’t cooling down the room. Turn it down to 65 and it really never cooled off at all. Even turn down to 60 and still nothing. Like the blower stay on low when I had it on high.

Self

10/10

Exceptional

31 May 2026

ALI

Great place to relax

Friends

4/10

Poor

27 May 2026

Vimmi

Clean room, good breakfast

Heater was not working. Slept in the cold whole night.
Staff gave a tabletop heater when complained in the morning.

10/10

Exceptional

26 May 2026

Kimberly

Enjoyed our stay!

Family

10/10

Exceptional

25 May 2026

Mick

Best experience ever!!

10/10

Exceptional

25 May 2026

Dedrick

A lot of extra activities outside

Self

6/10

Pleasant

25 May 2026

LINDA

The hotel was pretty nice except for the overflowing trash at the entrance to the hotel and one of our rooms smelling like cigarette smoke.
However, I had a huge problem with an issue that happened the day we checked in. I checked in 2 rooms at about 3:30 pm. No problems with check in. At about 10:45 pm my son who was in the second room with his wife came to tell us that they were getting calls from the front desk telling them that no one was supposed to be in that room and they needed to go down to the lobby. We called the lobby and were told that someone needed to go to the front desk because room 117 wasn't checked in. She was told that we had checked in 2 rooms at the same time, swiped a credit card for incidentals for both rooms and were in bed and not coming down. After about a 5 minute conversation the lady at the front desk said she remembered our check in and it must be a glitch with the system. She had our second room as being 210 instead of 117.
My son went back to his room and his wife was very upset when he got there. She said that a man kept trying to get into her room while he was gone saying that she wasn't supposed to be in there. Luckily she had put the security latch in place when my son left the room. She was in her night clothes and was not going to let him in the room. I guess after we talked to the front desk they called security on the radio and told him it was all clear.
My problem was not the \"glitch\" that happened, it was how it was handled.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Ronald

When we checked in Thursday 05/21/2026 at around 4:00pm, the young man let us stand there at the counter for about 2 minutes without even looking up from his computer to greet us or even speak to us, and we were the only people at the counter. I thought that was quite rude. We were grandparents in town for a graduation ceremony and he wasn’t very helpful. Maybe he was having a bad day, but that was not our problem.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Antonio

👍

Partner

10/10

Exceptional

18 May 2026

Leonardo

Good vibes

Partner

6/10

Pleasant

17 May 2026

Robert

Hard bed, expensive breakfast that was no better than free at a cheap hotel.

Partner

10/10

Exceptional

16 May 2026

Henry

Lovely hotel with beautiful rooms.

Friends_and_family Family

8/10

Excellent

11 May 2026

Cathrine

Good stay convenient to UTD

10/10

Exceptional

08 May 2026

Allan

I stay there regular in business

Self

10/10

Exceptional

07 May 2026

Kierra

Fitzgerald was kind and attentive. Great staff. Room was clean.

Business Self

6/10

Pleasant

07 May 2026

Joshua

Cookies were cold and not offered Had to ask 4 times about breakfast with a language barrier

Partner

10/10

Exceptional

07 May 2026

Lynn

The check-in was easy and our cookies were warm! Our room was spacious and clean with a great view!

Partner

6/10

Pleasant

06 May 2026

Todd

Rooms were good, all else average.

Self

10/10

Exceptional

03 May 2026

Annie

Seemed old outdated

Family

8/10

Excellent

03 May 2026

Maria

The entire stay was great and very enjoyable

8/10

Excellent

30 Apr 2026

LaTisha

Friendly staff

Self

10/10

Exceptional

28 Apr 2026

NaJi

Ac Perfect, View on the 10th floor was phenomenal

Self

10/10

Exceptional

28 Apr 2026

DemaJ

Everything was great

10/10

Exceptional

28 Apr 2026

Mark-lange

Great all around nice place

Friends_and_family Friends

6/10

Pleasant

27 Apr 2026

amanda

The hotel is fine but needs an update. We were put in an accessible room (wasn't needed) but if I had it would not have met those expectations.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Mauricio

Good

6/10

Pleasant

27 Apr 2026

Scott

Breakfast was good. The a/c in the room wasn't good. It couldn't keep the room cold

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Maria

No breakfast

Family

2/10

Poor

23 Apr 2026

Samicci

Location

Partner

8/10

Excellent

22 Apr 2026

Nakeeva

Nice size room

10/10

Exceptional

22 Apr 2026

muhammad

def good place to stay.

4/10

Poor

22 Apr 2026

Roy

Did no have breakfast. Room temp ok.

Partner

8/10

Excellent

21 Apr 2026

Robert

The bed in 1222 needs a new mattress. Other than that, everything was fine.

Partner

8/10

Excellent

20 Apr 2026

Teresa

Nice property and nice, clean rooms but the bed was not very comfortable.

10/10

Exceptional

19 Apr 2026

KeLacia

The staff was very courteous and the room was very nice; quiet environment

Partner

10/10

Exceptional

18 Apr 2026

Jacob

Great and clean room

10/10

Exceptional

17 Apr 2026

Gilberto

Cleanliness

Partner

8/10

Excellent

16 Apr 2026

Crystal

Room was clean.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Arellys

Bad

6/10

Pleasant

12 Apr 2026

Mauricio

Second time staying mentioned to the front desk that I was staying till 2 PM even paid for it just didn’t like getting my door knocked on at 12 o’clock when I was sleeping that was the purpose of paying for the stay till 2 PM to not be bothered and enjoy my sleep

Partner

6/10

Pleasant

12 Apr 2026

Jay

The elevator at one end of the hall didn't work and there was no sign saying they didn't. I told the fellow at the desk that it wasn't functioning and he said that elevator didn't work. I asked why no sign and he didn't seem to care.

Self

10/10

Exceptional

11 Apr 2026

DAMIAO

Goood

10/10

Exceptional

10 Apr 2026

John

The room was quiet and clean and the air conditioner was very comfortable.

Leisure Family

10/10

Exceptional

10 Apr 2026

Lynn

The hotel is clean, quiet, and centrally located. The staff is friendly and helpful, and there's a bar with spacious seating with a good menu.

10/10

Exceptional

04 Apr 2026

Kelli

Although other reviews mentioned this being an “older hotel”, the interior of the hotel did not reflect that at all! The rooms, lobby, and hallways were very nicely renovated! And the entire hotel was immaculate! We will definitely stay here again when in the Dallas area!

Family_with_children

10/10

Exceptional

26 Mar 2026

Jameisha

I had an absolutely wonderful stay at the DoubleTree by Hilton in Dallas! From the moment I walked in, the staff made me feel so welcome with their friendly smiles and, of course, the signature warm chocolate chip cookie — such a delightful touch. The room was spotless, spacious, and incredibly comfortable, with plush bedding that made it easy to relax after a busy day exploring the city.

The hotel’s location is perfect — close to Dallas Love Field, great restaurants, and shopping, making it convenient for both business and leisure trips. I also loved the amenities: the fitness center was well-equipped, the pool area was inviting, and the on-site dining options were delicious. Every staff member I encountered went above and beyond to ensure my stay was seamless and enjoyable.

Overall, this DoubleTree exceeded my expectations. I highly recommend it to anyone visiting Dallas — whether you’re traveling for work, leisure, or just need a cozy, welcoming place to stay, this hotel has it all!

Family_with_children

4/10

Poor

24 Mar 2026

Dennese

The room was clean, but the room overall had a bad smell when you walked in. The walls are extra thin. You can hear when people are talking or doing whatever they’re doing next door kept me up for four hours the one night that we stayed there. The beds are hard. I should’ve just slept on the floor probably would’ve been a lot more comfortable.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

MINH

swimming pool dirty, request for bath tub , got standing shower instead. breakfast is ok. csr is fair not great.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Sana

Overall, the building is quite old. It’s clean but shows signs of use over time. Not giving it 5 stars because they did not perform room service one of the days and when we went to the front desk, they stated that you have to request it in advance and it’s not done automatically which is not true at all (they later confirmed that the room service was in fact supposed to be done unless explicitly stated not to as with a do not disturb sign).

6/10

Pleasant

22 Mar 2026

Ryan

Upon check-in the staff were cordial from the check in agent to the person cleaning the lobby. Friendly, cordial, and greets with a smile. The hotel is quite dated and looks like a property that is past it’s prime. The bathroom faucet fixture looked to have lime scale deposits on the open flow channel where the water channels out from. The carpet looks like straight up 90s Vegas, so if you’re into that, this is your place to be. Sorry, no strobe light or disco ball. This property carries the Doubletree name but it lags far behind other Doubletree locations when it comes to conditions. The cookies are still great, and it seems that the staff are trying their level best to make up for the shortcomings of the property conditions, and that alone is commendable.

Family

10/10

Exceptional

21 Mar 2026

Jose

The ice machine was not working on the 2nd floor and the elevator near the machine was not working so I had to use the stairs.

Business

10/10

Exceptional

21 Mar 2026

David

Everything was exceptional!!

Business Family

10/10

Exceptional

20 Mar 2026

Lorraine

Yes

Family

10/10

Exceptional

20 Mar 2026

Reda

this place is worth it every penny they charge. everything is immaculate and clean and the stuff is excellent. so you will not regret that stay there

Self

8/10

Excellent

20 Mar 2026

Monique Houston

The room was clean, but the hotel is dated.

Self

8/10

Excellent

16 Mar 2026

Felecia

There’s no direct call to the lobby to reach a hotel clerk. I had to call the hotel off of my cell phone. The people next to me had a little kids up after 12:30 AM screaming and jumping as if it were 2:00 pm and dog was barking. Security did come up. I scanned the QR code on the TV to get the menu. A children’s menu came up and when me and my grandkids went downstairs to order they said that menu didn’t exist anymore and he handed me a menu that didn’t have options for kids. The hotel hallway smelled like marijuana. The rooms are very clean and the beds are comfy.

4/10

Poor

16 Mar 2026

LaTrice

I picked my room online and arrived to the property 4 hrs after check in time and the room was not prepared. I was then given a room that had a connected where the door wouldn't fully shut; the staff was accommodating once I went downstairs but the inconvenience was not pleasant. As a Honors member, I expect to have the room I pick especially when I arrive 4 hrs after check in time so 7pm to my reservation

10/10

Exceptional

15 Mar 2026

Lamont

Clean room. Friendly staff.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Karen

Great

Self

10/10

Exceptional

11 Mar 2026

Priscilla

Clean room, friendly staff, easy check in!! The best, offered by kids cookies and even asked if they had allergies before handing them any. Very polite and I would definitely book again .

Friends_and_family Family

2/10

Poor

09 Mar 2026

Rhett

The walls are extremely thin. You could hear everything down the hall and outside traffic pretty much unmuffled.