Spark by Hilton Richardson Dallas

United States , Dallas - TX
Richardson, 1577 Gateway Blvd.
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100 reviews shown

4/10

Poor

24 Apr 2026

Bobby

The room was decent. The shower handle was opposite. So hot is up and cold is down. It was reversed. Staff was cool. Really cool kid when I checked in. Breakfast sucked and parking was cool. The hotel just looks beat down. My room was fairly clean just a bunch of hair all over the place. But as soon as you walk out your room…it’s gross!

Self

4/10

Poor

23 Apr 2026

Tashia

So a few things happened that I didn’t care for. First, they sent a man in plain clothes to my door. I’m talking white tshirt, jeans and a ball cap. When he knocked he said “housekeeping” and I looked thru the peephole to see a man there. It was honestly weird. Why they didn’t just call the room I don’t know but apparently he works for maintenance.

Second, I woke up with a weird rash all on my face. Idk what kind of detergent or what they use but that’s never happened before.

The hotel isn’t bad per se and didn’t seem dirty or anything. Just a bit older.

Family

2/10

Poor

23 Apr 2026

Michael

We will NEVER stay a Spark again. The property was very outdated. The shower did not have a way to open the sliding door once you were in the shower. The HVAC unit made a awful noise the entire stay. The towels felt like sandpaper. The bed was decent only thing positive I can say about this establishment.

Partner

6/10

Pleasant

20 Apr 2026

Michelle

The breakfast is very basic

Partner

2/10

Poor

19 Apr 2026

Ines

Do not stay in this hotel. The hotel was dirty we had dirty towels and bedding in our room. I call the font desk just for them to tell me to bring the dirty towels to the front desk and for me to look for housekeeping to ask them for clean towels and sheets. The restroom had mold.
The hotel try so hard to cover the bad smell with deodorizer but it really didn't help. The beds will sqaek really bad when we will sit or lay on lt. I call expedia to report the hotel but also Expedia didn't do much to help me. Never stay here.

Partner

8/10

Excellent

18 Apr 2026

Ernest

The breakfast consisted of only bagels. No toast, no eggs, no bacon, no sausage, no gravy -- just bagels and coffee, boiled eggs, hard apples, and bruised banannas. There was also juice and coffee. Not what I'd call a breakfast.

10/10

Exceptional

17 Apr 2026

Shawn

What made this hotel stand out was the kindness of everyone there.

10/10

Exceptional

17 Apr 2026

Staying here was such a lovely experience. The atmosphere was calm and beautifully designed, making it the perfect place to unwind.

10/10

Exceptional

17 Apr 2026

Lori

It was very near my conference venue. Many restaurants nearby as well. Accommodating for an infant guest.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Anel

Decent breakfast and very friendly and accommodating staff.

6/10

Pleasant

14 Apr 2026

Naima

Staff was friendly but there were maintenance issues in the rooms.

Family

8/10

Excellent

13 Apr 2026

Amy

The outside and the hallways were okay but the room was nice .

8/10

Excellent

13 Apr 2026

Jeffery

The staff was great. The rooms were clean. The breakfast had much to be desired, but well worth the cost.

Self

2/10

Poor

11 Apr 2026

Pamela

toilet paper holder and handicap grab bar behind toilet falling off, bath tub faucet pulling out of wall, toilet seat loose, no strips on bath tub floor to keep from slipping, AC fan couldn't turn off, TV kept turning off

Family

8/10

Excellent

11 Apr 2026

mellena

The bed was super soft and comfy! The staff were very polite. The room was clean, it just needed a little maintenance the towel and toilet paper holders were about to fall off the walls.

Self

6/10

Pleasant

11 Apr 2026

Mohamed

My stay at Spark by Hilton was overall okay, but there were several issues that could be improved. The breakfast was not great—just acceptable. The ice machine on the second floor was not working, and there was no sign indicating this, so I had to ask staff. The coffee available during the day was often cold. Additionally, I requested bathroom towels, and despite calling and being assured they would be delivered, I never received them.

Improving communication, maintenance, and responsiveness would make a noticeable difference in the guest experience.

Self

4/10

Poor

11 Apr 2026

Gerald

I would be embarrassed to admit I was the manager of this hotel. There were many things that didn't work or were broke. The basic maintenance needed to make a room fully functional wasn't there. Other guest in my party showed me that their room was the same. The breakfast wasn't appealing enough to even try. Management is the problem, not the workers. It is cruel to have the handicap accessible rooms the furthermost from the entrance. Each attempt for the owner to save money degrades the appeal to stay on a property. We have stayed in Spark hotels in other places that weren't this bad.

Partner

2/10

Poor

10 Apr 2026

Kamran

There was a phone in the room but did not work (actually was not connected to anything). We reported it to the person who was behind the counter every day for the first 4 days (we had to stay in this hotel for 10 days because we had paid for it in advance) but they could not do anything about it. We were concerned that in case of a fire, nobody could warn us in our room. We even called Hilton Customer service and let them know, but we never heard from them. Also, all measurements \"feet vs meters\" around the pool was incorrect. We were worried that parents of younger children were not aware of these inconsistencies and their children were in danger. We also informed the person in the counter and, as expected, nobody could do anything about it.
There was always one person who dealt with the customers. After their shift, this person would be replaced by someone new. All these guys were Indian (from India) students who had no knowledge of the hotel. They couldn't tell if there was a swimming pool, gym, or anything else. Our stay was very poor. I don't recommend this hotel at all.

Friends

2/10

Poor

08 Apr 2026

Felicia

The first room had a rat. The second room had a Giant Cockroach crawling around the bed. There's a leaking ceiling in the lobby need the breakfast. This hotel still owes me money a week later. Their now ignoring me so I'll contact Hilton directly. Avoid this location at ALL COST. GO TO THE BRAND NEW GARLAND LOCATION OR MEDICAL CITY LOCATION

Business

2/10

Poor

08 Apr 2026

Ayman

The house keep is not available, they said it not every other day but it didn’t happens, the breakfast is bad, there is almost nothing, the room was clean when we got it, the property is good but not good services. definitely with the this rate we can get better options. It is I don’t recommend it to anyone.

Pet

4/10

Poor

08 Apr 2026

Ricardo

The staff was friendly at first, but when I reported that my room's toilet stop working the previous night, they were indifferent and just said \"Oh\". The toilet stopped flushing on the 2nd night stay and had to use trash can to fill with water to flush toilet.

Family

8/10

Excellent

08 Apr 2026

Radhika

No near by shopping or eating places. Can do doordash to hotel. Breakfast is basic continental.

Family_with_children

10/10

Exceptional

07 Apr 2026

Denisa

A 5-star experience all around :) I highly recommend the Spark hotel based on the high quality of service, central location, ease of parking, and property’s cleanliness. Shoutout to the entire AMAZING team since I only learned the names of some of the staff (e.g., PJ, Sam, Maddy, Mark, Richard).

Self

8/10

Excellent

06 Apr 2026

Janice

We stay here frequently. The location is great for all of our needs in the area. The room was clean and the beds were comfortable. The bathroom was clean, but could use a good deep clean to clean up or make repairs of grout and around fixtures and drains. We are light eaters, so the breakfast area is good and the offerings are just what we need (fruit, yogurt, oatmeal, bagels). The containers with oatmeal toppings looked like they may not always be thrown out and refreshed each day (the sugar container especially). The staff always greets us when we come and go and always offers to help us with anything we need. I'd love to see a filtered water station to refill water bottles like they have at others we have visited. The price is great, the people are nice, and we will continue to stay here.

Family

10/10

Exceptional

03 Apr 2026

Denisa

Very clean hotel, super approachable staff, safe neighborhood, easy and ample parking, pool with outdoor tables, daily coffee/tea in the lobby. What is not to love? :) 5/5

Self

8/10

Excellent

02 Apr 2026

AHSANUL

Great and safe property for the price. It does need attention, with small fixes required throughout, which could add value over time.

Family_with_children

10/10

Exceptional

02 Apr 2026

Denisa

ALL staff (especially PJ and Sam at the front desk, alongside Mark, Richard, and Andrea) were so welcoming. The hotel has a very safe and central location. (It’s only a a 5-min drive/15 min walk to Canyon Creek Village for dining and self-care.) It is super clean with a modern feel; there is no carpeting is in the rooms, which enhances cleanliness. It felt like a home away from home, and this made it hard to leave! Many blessings to this team :)

Self

10/10

Exceptional

01 Apr 2026

Cynthia

Clean room with helpful staff and good breakfast

6/10

Pleasant

01 Apr 2026

Laura

Basic yet comfy.

Family

10/10

Exceptional

31 Mar 2026

limin

Everything is good..

8/10

Excellent

31 Mar 2026

Mohamad

Clean room, clean property, nice staff, good breakfast, good parking lot, but they need to work on the plumbing & AC systems, the AC unit was a little noisy and i kept hearing the sound of dripping water from the bathroom the whole time, but overall i do recommend this place.

Self

2/10

Poor

30 Mar 2026

Bashar

2/10 mold in ceiling, bugs, tiny pillows, toilet wouldn’t flush, cigarette smell

Self

8/10

Excellent

23 Mar 2026

Ahmed

Its good

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Kenya

Room and cleanliness was good. Breakfast is mid. Pool was a little dirty.

Family_with_children

8/10

Excellent

22 Mar 2026

mahesh

Good

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Denisa

Amazing stay in a great part of town. Such warm staff and a very clean room. Would definitely return!

Self

6/10

Pleasant

21 Mar 2026

Judith

We had to have our room changed four times before we found one that was acceptable. Two were not even cleaned and one had a broken HVAC system that was so loud. It woke us up in the middle night. The breakfast buffet was seriously substandard compared to any any hotel of the same price range. The only saving Grace was the front desk staff

6/10

Pleasant

20 Mar 2026

Christa K

The room was clean and staff was courteous. However, it took 2 1/2 hours to repair to a non-working TV and there was only 1 working ice machine. The breakfast was lacking. There was no hot food, only protein was cold boiled eggs.

Self

10/10

Exceptional

19 Mar 2026

David

Great, cozy, place to stay at a great price!

4/10

Poor

18 Mar 2026

Philip

We experienced a power failure and went without Wi-Fi or TV for over 24 hours without any offer of compensation. Hallways smelled musty. We ate out for breakfast (their continental breakfast was not very inviting). Don't think I'll be staying here again.

Partner

6/10

Pleasant

18 Mar 2026

Kimiko

Yes, there were shops nearby

6/10

Pleasant

17 Mar 2026

Kionnie

Overall the property was nice. I was dissatisfied by the housekeeping because I was there for 4 days and no one came to clean my room until the day I was checking out.

Friends

10/10

Exceptional

16 Mar 2026

Eve

Clean, conveniently located.

Family

10/10

Exceptional

14 Mar 2026

Aman

Hotel is at a good location. Lots of restaurants at a walking distance. Parking has ample space. It gets busy during weekends. Breakfast options were limited. Friendly and helpful staff.Overall it was a wonderful stay.

2/10

Poor

14 Mar 2026

Minh

Your own room was clean and fine. Hot water was available.

What’s terrible is the hallways smells and old. Navigating through to get to your room was bad.

The walls are so thin you can hear everyone outside the door. If there’s a family next to you all you hear are the kids and the family.

There was zero breakfast when you go to eat in the lobby.
Will not recommend.

Friends_and_family Family

6/10

Pleasant

13 Mar 2026

Ebennie

We only stayed one night. Everything was pretty good. I just expected the room to be bigger was super small and breakfast could have been better. They orange juice and apple juice wasn’t working all they had was milk and coffee cereal bagels muffins and boiled eggs. Was at least expecting a waffle maker or something. Booked the room for 3 people and they only put 2 towels in there and when I asked for a few more towels they asked me to bring the dirty towels in exchange for the new clean towels. Front desk was pretty nice they were okay. Had issues with checking in though they tried to tell me they couldn’t take cash deposit if only staying one night but I said that’s what I got called manager and said I could give cash deposit.

10/10

Exceptional

12 Mar 2026

Maham

Good

10/10

Exceptional

10 Mar 2026

Amanda

Parking is free and hotel is conveniently located and in a nice area

Partner

8/10

Excellent

08 Mar 2026

Andrew

The internet was down for a whole day but besides that the hotel was nice, clean, and staff was kind.

Partner

10/10

Exceptional

07 Mar 2026

Ronen

Cheap and good

10/10

Exceptional

06 Mar 2026

The staff was kind and professional. I felt safe and comfortable during my stay.

6/10

Pleasant

04 Mar 2026

Jennifer

Water pressure was very low. Cleaning service is every other day but you must request it before 11 am with the front desk. Breakfast selection is like a college grab & go with no hot options. The juice was watered down and the fruit was not always fresh. Parking was safe and well lit at night.

Partner

10/10

Exceptional

04 Mar 2026

briann

The staff always had a smile and helped with any questions. The bed was very comfortable. I would stay here again.

Partner

8/10

Excellent

02 Mar 2026

Michelle

Easy parking , good place for a quick stay

8/10

Excellent

01 Mar 2026

Mercedez

Clean room, nice staff.

Partner

8/10

Excellent

28 Feb 2026

Felicia

The room was spotless and the staff was courteous and kind.

Family

4/10

Poor

26 Feb 2026

Ian

Staff was courteous. Rooms were okay and fairly clean. However the soaps that they had in the wall in the bathroom were falling out of the wall. The shower door was improperly installed and was basically going into the ceiling/wall. Also you could hear everything from the hallways and someone activated the fire alarm. If you need a cheap room it is fine but not somewhere I would go again for a business standard or take my significant other.

Self

10/10

Exceptional

25 Feb 2026

Ketan Kumar

Excellent stay

6/10

Pleasant

23 Feb 2026

Utkarsh

The first moved to a room which was not cleaned. When I told them that the room is not clean, they moved us later to a different room. The room did not have towels and it also did not have hair dryer which they provided later. also, the breakfast is not that good.

Family_with_children

10/10

Exceptional

23 Feb 2026

adams

Had a fantastic stay staff were very friendly

Family_with_children

4/10

Poor

22 Feb 2026

Susan

The hotel smelled bad. The 24/7 coffee was cold, the shower didnt get hot and was hard to turn on, couldn't understand the lady that checked me in. The TV turned off every 10 minutes - this also happened last time we stayed at this particular SPARK. We will no longer be staying at this hotel, and we have stayed here several times.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

manuel

Clean, comfortable rooms with modern design.

Family

10/10

Exceptional

22 Feb 2026

Ergash

Good

10/10

Exceptional

18 Feb 2026

kim

The service was prompt and professional.

Pet

10/10

Exceptional

18 Feb 2026

hellen

We had a wonderful experience staying here. The rooms were clean and well-maintained, and housekeeping did a great job

Friends

8/10

Excellent

17 Feb 2026

Memona

The staff was courteous and room was clean. They can definitely improve their breakfast but not bad for the price of the hotel

Self

10/10

Exceptional

17 Feb 2026

elizabeth

Stayed here for a work trip and had a smooth experience. Fast Wi-Fi, quiet rooms, and efficient service. The workspace in the room was comfortable, which made it easy to get things done. Great choice for business travelers.

Business

10/10

Exceptional

17 Feb 2026

nancyy

I absolutely loved the walk in shower

Friends

6/10

Pleasant

16 Feb 2026

Alicia

Ac wasn’t cool enough

8/10

Excellent

15 Feb 2026

Janel

Room was comfortable and clean

10/10

Exceptional

15 Feb 2026

david

Staff services was good

Leisure Friends

10/10

Exceptional

14 Feb 2026

Andre

Great Room.Great service.

Business

10/10

Exceptional

14 Feb 2026

Paul

The room was clean and the bed was comfortable. There were rust stains in the shower. I feel that the room should be taken out of service until the heat/air conditioning unit can be repaired or replaced. It was so loud and I don’t feel like it was operating properly. It sounded like a diesel engine. There was a vegetarian breakfast but, it really didn’t seem the same caliber as other Hilton properties. It’s a renovated property but the renovations appear to be shoddy.

Leisure Family

4/10

Poor

12 Feb 2026

Duy Can

Under level regulat

10/10

Exceptional

12 Feb 2026

Yuma

Clean

10/10

Exceptional

12 Feb 2026

diana

Staff was so helpful

Family_with_children

10/10

Exceptional

11 Feb 2026

jeffery

Well maintained property

Leisure Friends

10/10

Exceptional

10 Feb 2026

Leandra

the rooms were well maintained

Leisure Self

10/10

Exceptional

09 Feb 2026

Cynthia

All good

10/10

Exceptional

06 Feb 2026

yoon

Comfortable bed and good service

10/10

Exceptional

06 Feb 2026

phu

Would recommend

10/10

Exceptional

04 Feb 2026

Hill

Clean hotel with good amenities

10/10

Exceptional

01 Feb 2026

ivy

Great value for money

Leisure Friends

10/10

Exceptional

01 Feb 2026

dent

prompt service

Family_with_children

10/10

Exceptional

01 Feb 2026

austin

Convenient and peaceful

Pet

10/10

Exceptional

28 Jan 2026

Excellent Service

10/10

Exceptional

28 Jan 2026

kaya

Had a wonderful stay

10/10

Exceptional

27 Jan 2026

Marcia

No issues. Had a clean room. Bed felt like a cloud.

10/10

Exceptional

23 Jan 2026

great location

8/10

Excellent

23 Jan 2026

YANGRAE

Good

8/10

Excellent

22 Jan 2026

Sharon

Our first time with this hotel. The place was very clean and quite. The place smelled nice. We will stay again.

Business

10/10

Exceptional

22 Jan 2026

Evro

good ameneties

10/10

Exceptional

21 Jan 2026

Chen

Comfy beds

Business_and_leisure

10/10

Exceptional

20 Jan 2026

acker

Great stay! Wonderful big rooms. Very very quiet. Very clean.

10/10

Exceptional

20 Jan 2026

Amanda

The room was immaculately clean. Bright white sheets and towels with no stains. TV was bigger than most hotels. There was a small couch and TV stand type table. Nightstands on both sides of the bed with USB charging ports and plug ins located on top. Good lighting. Staff were friendly and helpful. I would definitely stay here again!

Leisure Partner

8/10

Excellent

19 Jan 2026

Jessica

The doors do not lock unless you slam them

Leisure Self

8/10

Excellent

19 Jan 2026

Michael A

Clean room