Name: Extended Stay America Dallas Greenville Avenue
Address: 12270 Greenville Ave, Dallas (tx), 75243, US

10/10

Exceptional

09 Jul 2026

Tyler

Great stay! Front desk clerk was amazing

4/10

Poor

07 Jul 2026

Evelyn

The room did not smell as clean as it should have. The locks on the door didn't seem secure enough. No ice machine and the grab and go breakfast was mostly processed sugar.

Partner

8/10

Excellent

05 Jul 2026

VJ

It was impressively clean! Will stay again!

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Jay

It’s was overall fine, but it wasn’t the cleanest place. There was typically a smell of marijuana in the halls, which kinda creeped out my wife and kids.

Everything else was fine.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Alfredo

The girl at the front desk was nice, but things took a turn for the worst when I took the stairs. A strong, dirty cooking smell filled the hallway, and when I entered my room, it smelled incredibly moldy—I had to spray cologne just to handle it. Both days and nights were exactly the same.

In the morning, while I was taking a shower, a strong smell of weed came through the bathroom vents.

The bed was rock hard, and the pillows felt like a flat sheet stuffed with a few random pieces of... cotton? Truly terrible

Family_with_children

2/10

Poor

28 Jun 2026

rosemomnd

I’d like to start with this place being littered with sketchy looking people posted all around the building an outside. There was nobody to check me in to the hotel. Then charged me for a room without me being checked in.

Partner

2/10

Poor

28 Jun 2026

Abubakari Nassoro

Room was really dirty with no towels. We had to go ask for them.
Blankets and furniture were stained.
Staff was not polite at all.

Friends

4/10

Poor

27 Jun 2026

IRIS

The room has nothing. We have to go to the loddy to request everything basic, like towels, hair dryer, cups, glasses etc. & bring them to our room ourselves. The room has a table but not providing chair, not even one. The elevator takes a long time to close the door, looks like it can go out of order anytime. The room key card doesn't work all the time. They only serve coffee every short time in the morning so basically no breakfast provided. The hotel needs serious upgrade. Hallways are dark, doesn't feel safe at all. Find somewhere else if you can.

Partner

6/10

Pleasant

19 Jun 2026

Adrian

Cleaner knocking our door at 09:00 and asking if we where checking out when check out time is 11:00 not very good

Friends_and_family Friends

8/10

Excellent

06 Jun 2026

Jonathan

It was clean, the staff was pleasant, and parking was good. I would prefer more lights in the hallway and security cameras on every floor, and security guard on site. Other than that, it was peaceful, nice quite atmosphere. I would stay there again.

Self

2/10

Poor

05 Jun 2026

Ahmad

The room was very dirty and it smells bad was very bad at me and everything was dirty blanket pillows. Everything was very very on bad condition.

Partner

6/10

Pleasant

21 May 2026

Amber

Huge section of black mold in the shower

Self

6/10

Pleasant

18 May 2026

Minerva

Hotel is very outdated and said it had breakfast to go but only had coffee right at the lobby entrance. Otherwise it is OK for budget friendly hotel.

Self

4/10

Poor

08 May 2026

Leigh

Property was disappointing and mot in a safe area at all. Parking lot full of trash and questionable people hanging around. Staff were polite. Room a bit smelly. Bed not comfortable for long stays.

Pet

2/10

Poor

28 Apr 2026

David

This place is a 100% dump do not stay there unless you are into a ghetto lifestyle. Don't send your workers there, the filth is everywhere. I slept on top of my bed, with the towels from the bathroom under me. Do not stay here, sleep in your car you will be better off.

2/10

Poor

23 Apr 2026

Brandon

Never again will I stay in a Ext

6/10

Pleasant

20 Apr 2026

Mike

It was a decent stay. The mattress was very firm to sleep on so it did not feel good to lay on.

Family

10/10

Exceptional

15 Mar 2026

Mertis

Room clean staff restfully

Friends_and_family Family

2/10

Poor

12 Mar 2026

Zachary

Very popular parking lot. no amenities. no plates for the kitchen.

Partner

2/10

Poor

09 Mar 2026

Stormy

The room had no towels the shower head sprayed all over and they charged me a$50 deposit that they didn't put back.

Self

6/10

Pleasant

23 Feb 2026

Ali

Actual breakfeast

Partner

2/10

Poor

21 Feb 2026

wellington

Very poorly maintained hotel, with a bad smell and nothing pleasant about it.

Partner

2/10

Poor

14 Feb 2026

Denis

There was fighting in the hallways at 2 in the morning the whole 2nd floor smelled like people smoking. At 4 am someone set off the fire alarm due to smoking.

10/10

Exceptional

13 Feb 2026

D'Artagnan

The front desk staff is always friendly and kind.

2/10

Poor

28 Jan 2026

Amir

Room was infested with cockroaches

4/10

Poor

13 Jan 2026

Cecilia

There was no breakfast. The elevator is broken. The bath water faucet was not working properly. Staff did their very best, except I was informed it would be 35 days until I get my deposit back. Bed is not great. Cleanliness of room is okay but the place is not well maintained.

Business_and_leisure Self

2/10

Poor

13 Nov 2025

SAMSON

The place was dirty. They double charged me. People hanging around. Using location rooms for short timers.

Friends_and_family Friends

2/10

Poor

12 Nov 2025

HITSUMOTO

Not clean

8/10

Excellent

30 Oct 2025

Debbie

Only flaw was no cookware provided

Business_and_leisure Family

2/10

Poor

15 Oct 2025

Miguel

We checked in after our previously rented room was canceled and found cockroaches everywhere in the room, wiring sticking out where the missing fire/smoke detection was located, and a remote control not working.

4/10

Poor

14 Oct 2025

Jerome

The bed was comfortable. I just felt the facility could use some better upkeep. Thank you.

Leisure

2/10

Poor

14 Oct 2025

Mark

Room is old and falling apart, hallways are gloomy and stink (smoke smell), there's a lot of druggies out the driveway at night... we have to move to a different hotel the following day after check in of our 4 day stay.

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Christopher

It was quiet.

Leisure Self

10/10

Exceptional

30 Aug 2025

Christopher

Comfortable.

2/10

Poor

21 Aug 2025

Wes

Horrible staff very unprofessional will never stay here again! Total disappointment

Business_and_leisure Self

8/10

Excellent

31 Jul 2025

Phill

We did get a good nights sleep.

Business_and_leisure

8/10

Excellent

28 Jul 2025

Shana

Extended Stay Ameirca

The key machine was damaged by a previous customer. Unfortunately, no keys could be given out, but the front desk was able to unlock the door for me. The room was very clean, cool, convient location and friendly front desk.

Business

2/10

Poor

27 Jul 2025

Trina

Stay awayyyyy

We couldn’t get keys because their machine was broke and was not advised of this ahead of time. My room needed a serious upgrade, smelled like mold in the bathroom . The saving grace was when I checked in Ms. Tammy was so sweet

Business

2/10

Poor

11 Jul 2025

Chelly

No Room

When I went to check in they had rented my room out and did not have another room to give me.

Self

10/10

Exceptional

18 Jun 2025

Todd

Ok

Business_and_leisure

10/10

Exceptional

13 Jun 2025

Lucarus

Good

Business_and_leisure Self

10/10

Exceptional

27 May 2025

Devon

Cool place to stay.

2/10

Poor

26 May 2025

Kranti

The staff was not supportive and said had to leave the property in one hour. There were coal roaches in the room, none of the charging points were working. The bathroom had bad patches and I am sure there would be bed bugs too.

2/10

Poor

19 May 2025

Anita

The hallways and rooms smelled of smoke. There were bugs in the room and no bath towels. Sketchy people were hanging around the parking lot, we did not feel safe. This is the worst hotel I’ve booked through Expedia. I am shocked and disappointed that Expedia would offer such a horrible place. We left a day early and did not get a refund but we would rather lose money than stay another day here!

Leisure Family

4/10

Poor

16 May 2025

John

Inattentive

The staff were nice. I went up front after checking in to get a TV remote. The one i was given did not work. The gentleman said that he would find on specific for the LG tv and personally bring it. 5 hours later i went to check on the remote and he informed me he had just given it to someone else that came up to get one. Once again I had to wait while one was hunted down. Again it was not brought to us like promised. Two hours later i went back to front desk and they finally gave me one

Partner

2/10

Poor

11 May 2025

Sabrina

Lots of homeless and the 2nd floor smelt terribl in the hall way.
Microwave also didn't work

2/10

Poor

26 Apr 2025

Ashy

Terrible experience. Rooms were disgusting, terrible customer service

Business Self

6/10

Pleasant

21 Apr 2025

Gerardo

Only coffee and out meal for breakfast and the room was a bit run down

Partner

2/10

Poor

03 Apr 2025

Ricardo

This place is old and stinks. There are tons of cockroaches that I witnessed during my stay. The bed sheets are brown not white because of how old and dirty they are. It is truly amazing this place is allowed to stay open as old and dirty as it is.

Business

2/10

Poor

30 Mar 2025

Ricardo

Too many homeless and drug addicts on the property

Business Partner

10/10

Exceptional

21 Mar 2025

Joe

Nice people

Business_and_leisure Partner

10/10

Exceptional

21 Mar 2025

Norman

The area

10/10

Exceptional

20 Mar 2025

Darrell Blake

The front counter staff is ecxellent, helpful and so kind. I will be staying here again

Leisure Self

10/10

Exceptional

13 Mar 2025

Darrell Blake

All four front-desk agents were excellent and cared about me and my stay.
Ms. Tammy and Ms. Keisha deserve a special mention. Each went above-and-beyond!!

2/10

Poor

11 Mar 2025

Monita

They old me 200 dollars for my deposit

I spent almost a 1000 dollars an they have not gave me my deposit back an I call like 4 times they was very rude it's been about a month now. They didn't clean my room but one time an I had to keep asking them too they didn't tell me that they on clean one a week but when I came I was sick three days later I realized my bed hasn't been changed all they can say is my house keeper didn't do it like if the room is not cleaned an I didn't mess it up who did it lol they was just rude an trying to save them face it doesn't work

Self

2/10

Poor

09 Mar 2025

Lois

First off, I rented this room for family friends who traveled to Dallas for cancer treatment. When they closed the door, there were pills in the dirt behind the door. The smoke detector was literally hanging by the wires above the bed that they slept in. The shower was so worn out that they were afraid that it was going to fall through... It was a filthy mess. I am totally embarrassed that I put them in such a dump. I can provide pictures if needed. Totally disgusting.

Business Family

2/10

Poor

07 Mar 2025

Rosita

The staff and nice and friendly . The property on the other hand is so ghetto!! Dirty , dark and there’s always men outside on every corner doing who knows what . Do not stay here . Super unsafe

6/10

Pleasant

05 Mar 2025

Terry

Property run down and woen out

10/10

Exceptional

28 Feb 2025

Dianne

Bathrooms were clean with fluffy white towels. Bedding was clean too.

Self

6/10

Pleasant

23 Feb 2025

Verified traveler

Pest control needed

Kitchen is good, but sometimes cockroaches in that area.

Friends_and_family Family

6/10

Pleasant

23 Feb 2025

Jing

Cockroaches in the kitchen.

Leisure Family

6/10

Pleasant

02 Feb 2025

Monita

I like it they don't bother me I don't bother them I can go to work an my room is like I left it so I'm ok.

Self

2/10

Poor

20 Jan 2025

Wesley

When i got there the front desk guy was going to close me out, then i got to my room and it was roach infested.

Friends_and_family Family

2/10

Poor

19 Jan 2025

savon

There are roaches and room smell and the tub was crack. We could not reach front desk and had to leave the hotel at 2am in the morning to gett a better place to stay for the night.

6/10

Pleasant

02 Jan 2025

Jeleel

…

Leisure Family_with_children

2/10

Poor

17 Dec 2024

Maria

My Worse Stay Ever.

The Hotel should be condemned, there was a moldy smell right from the lobby at the reception, mixed with a cigarrette smell.
I asked the clerk, which floor was non-smoking, he said all floors, and asked if i was smelling cigarette smoke, i stated yes plenty, the next day, i come out of the room to pick up my rental, the smell was eve worst, now it felt like it had seeped through the walls, i come from getting the rental and advise that we have this issue also asked to move to another room if possible, they agreed, but the 2nd room was worse, with the same smell, dirty pillow and blankets and mold everwhere. Pictures were taken and shown to the clerk. I think that place should be closed, not sure how it passes insepction.

Friends_and_family Family

2/10

Poor

10 Dec 2024

Saleh

They take my money and they say I have to wait a couple weeks for it. This is not fair.

Business Family

2/10

Poor

27 Nov 2024

ayesha

Don’t waste your money.

It was horrible, there were roaches, they didn’t have any plates of cups and forks for the kitchen, no shampoo or conditioner only soap, no clean towels. It smelled like smoke and weed. It was a horrible experience

Friends_and_family Family

6/10

Pleasant

27 Nov 2024

Daniel

Clean and safe

8/10

Excellent

25 Nov 2024

Adan

Staff was nice

Business Self

10/10

Exceptional

21 Nov 2024

Adan

People attending are great

Business_and_leisure Self

2/10

Poor

21 Nov 2024

Juliana

What can else can I say, when you first walk in there was nobody on the front desk, after that they treat you like if you’re in a government agency getting something for free…I was tired so I took the room , they didn’t give me any card key so they practically walk me through and if I wanted to get out and come back i would probably have to will it for them to open the room for me, only to find full of roaches if i can upload the videos here I would! I’ve stay in an extended stay before but this shouldn’t be even listed in Expedia…it a money steal even if it’s cheaper than the average it should at least be clean.

Business Self

2/10

Poor

20 Nov 2024

Bert

I arrived in desperate need of a bathroom. The front desk clerk told me “No public restroom,” and repeated that like an automaton. Machine to make room keys was broken, so someone had to let me into my room every time for the entire week, and I was told there are no plans to fix or replace the machine! Phone in room not connected, tried calling front desk with my mobile but no answer! I went to the front desk to say I had no shower curtain—and the clerk gave me one to install myself! Every employee was miserable and unaccommodating. I was treated like one of the many street people hanging around the hotel rather than a welcome paying guest. On the last morning there was no coffee in the lobby!

Leisure Self

6/10

Pleasant

18 Nov 2024

Gerald J

No keys

I did not like the fact that the key machine was not working so we had no keys to the room. If we left the building, the manager had to let us back in the room.

Friends_and_family Family

2/10

Poor

11 Nov 2024

April

Horrible

I didn’t stay once arrive it smell like weed the was not key to let me in my room it was dirty

Self

2/10

Poor

10 Nov 2024

Steven

Never again

I couldn’t even get in and out of my room when I wanted or the door because their machine to initiate the access key cards for the room was down. And it seemed like it was a problem every time I needed to get back inside of the building because I didn’t have a key card.

Friends_and_family Family

2/10

Poor

08 Nov 2024

Rochelle

Car was vandalized and gm went provide video

Wasn't in the room much. Only came for a concert. Car got vandalized in the parking lot and general manager TIM said there are no cameras outside that would have recorded there incident. He said they only have inside cameras. I don't believe that.

Friends_and_family Family

2/10

Poor

28 Oct 2024

Gerasimos

Poor experience that I don't wish be duplicated by others. I've never been to a hotel where blankets were not provided or the pillows didn't have pillow cases. Window screen punched out and cut up. Ton of friendly homeless outside but suspect area otherwise. If you insist on still staying bring everything you can think of.

Leisure Family

10/10

Exceptional

26 Oct 2024

Alina

Great Stay

Amazing cheap and Simple

Partner

10/10

Exceptional

25 Oct 2024

Samuel

Doors wouldn't lock all the way ..Had maintenance personnel come and look at it but didn't get fixed!!

Leisure Family

2/10

Poor

20 Oct 2024

Abby

was legit sacred

Leisure Pet

2/10

Poor

18 Oct 2024

margaret

I travel a lot first go to Dallas in first time stay on extended stay American that was the worst experience very dirty and the smell was horrible the staff was very unprofessional

2/10

Poor

14 Oct 2024

Lakisha

Never checked in because the room I toured had roaches.

10/10

Exceptional

11 Oct 2024

Patricia

Great.

8/10

Excellent

06 Oct 2024

Evans

The room setup

10/10

Exceptional

06 Oct 2024

Holly

Will stay again

8/10

Excellent

01 Oct 2024

Jon

Not bad

8/10

Excellent

01 Oct 2024

Jon

It was okay m. Not great but not horrible either. Def mediocre.

6/10

Pleasant

18 Sep 2024

aly

truly have breakfast as advertized, snack machines not maintained

Business Self

2/10

Poor

13 Sep 2024

Kenia

Too many homeless people

Business

10/10

Exceptional

12 Sep 2024

Levert

It's the staff for me.

Leisure Pet

6/10

Pleasant

12 Sep 2024

aly

room services

6/10

Pleasant

12 Sep 2024

aly

Front desk not occupied consistency. changing of linen should be allowed more frequency for stay over 2 days.

Business Self

2/10

Poor

10 Sep 2024

Verified traveler

Unsafe…. I could not use the place… still sick days later after staying for about 15mins on the property

Self

10/10

Exceptional

09 Sep 2024

aly

Layout. One drive in next to homeless camp. One way in one way out of parking lot. No breakfast as advertised.

Business Partner

2/10

Poor

03 Sep 2024

Soheeb

Worst hotel ever

The dirtiest hotel I have ever stayed, there many destitutes roaming around the hotel. The caliber of people that stayed in the hotel. I can’t just say it. The picture they put online deceived me before I booked

Partner

6/10

Pleasant

26 Aug 2024

YA-WEN CHOU

I am like to stay but the hotel only have coffee and oatmeal for breakfast.

Leisure Family

4/10

Poor

25 Aug 2024

Aaron

Ended up not staying here because there was a small homeless camp next to the building. I know this isn't the staff's problem. Just didn't feel safe.