Embassy Suites By Hilton Dallas Park Central Area

United States , Dallas - TX
Dallas, 13131 North Central Expressway
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100 reviews shown

6/10

Pleasant

28 Apr 2026

Jeremiah

Breakfast was good. Staff was friendly. Layout and space is good. Hotel is in need of repairs and upgrades. Fitness center needs significant attention. AC in lobby was poor.

Business

10/10

Exceptional

28 Apr 2026

Elizabeth

Room was clean , staff was friendly, breakfast was great !

Partner

4/10

Poor

27 Apr 2026

Melanie

This property is very run down, it’s cheap for a reason. The parking situation is questionable at best. Lots of unhoused individuals just wondering through the lot on the surface, there were a lot of people just hanging out in the parking garage and it smelled like cigarettes and “herbs”. Had to have a key card for literally everything, including using the elevator. The property looked exactly like it did in the 90’s with no updates and little upkeep, just a sad shell of what was once nice. The room itself was clean and felt safe, just outdated. I can say the AC worked great, which is important in Texas and the staff was friendly and helpful. Also, the breakfast was almost worth the price of the room since there were five of us, including teenagers.

8/10

Excellent

27 Apr 2026

Arturo Moroni

The breakfast was great and the staff were wonderful for the most part. I hope the gentleman working the bar during the two days I was there was just filling in, as he might not be the best fit for that role. I am not complaining about the drinks, but his condescending attitude really rubbed people the wrong way.

Self

6/10

Pleasant

27 Apr 2026

Rhonda

I have stayed here in the past and the cleanliness level has decreased there was even bug or two in my bathroom. How do you spell off the top of the building that I was parked next to the building and crashed into my windshield and I had to call you to repair and when I wanted to stay an extra night they didn't even comp it they just gave me up discounted rate

Self

4/10

Poor

26 Apr 2026

Samantha De la

By the bed was cheese sticks and pizza crust from previous guests, the toilet was broken and sitting with a lean, the mini fridge was broken so wouldn't turn on, the ac was also not working so the room was marking 80 degrees from when we walked in and left so we were sweating through our entire stay. Advised the staff didn't act surprised or have intention of fixing problem like calling a maintenance or something to fix the issue or provide another room but I'm guessing the whole building had no ac issues because when went to complain another guest was saying they were also with no air. The best part or only thing that was as advertised was the breakfast very clean and delicious I have them their props on that but it looked to nice to have so many issues in the suites.

Family_with_children

2/10

Poor

24 Apr 2026

Gabirel

I am still waiting for my deposit to be returned and room had a roach.

Family_with_children

10/10

Exceptional

24 Apr 2026

Pankaj

Xxxx

6/10

Pleasant

22 Apr 2026

Debbie

I was not pleased to know that there was a parking charge of $20. Not happy about surprise charges.

Self

10/10

Exceptional

22 Apr 2026

Dieuderme

Good job I like that

Family_with_children

8/10

Excellent

20 Apr 2026

Dr Noah

Mr Johnny, Sharonda and Entire front desk Staff is simply amazing. Their concentration on patron needs is truly a breath of fresh air.

I would recommend Embassy Suites Park Central to all that i come in contact with.

2/10

Poor

20 Apr 2026

Lacey

Do NOT book this hotel. This hotel is not in the same shape as the pictures portray. Property is old and not maintained to Embassy standards. Parking garage was nasty and honestly scary. I would not go to the car without my husband close. My kids tried to swim and pool was filthy and had hair on the bottom and throughout. Other guests were very disruptive and disrespectful. We stayed for maybe five minutes at the pool and left. The hallways and elevator smelled like weed. I was so uncomfortable here. I would not let my children leave my side. Our linens were dirty. Mascara on the pillowcase. Obviously had not been changed from the guests before us. The entire hotel was simply sketchy. Was so happy to finally check out.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Melissa

Needs to be updated. Sheets were dirty on pull out couch. Attempted to go swimming but someone was hosting a birthday party and there was no room for guest to enjoy the pool.

Family_with_children

10/10

Exceptional

19 Apr 2026

Denise

Great

10/10

Exceptional

19 Apr 2026

Teresa

Only one set of elevators worked. The stairs only led outside and the doors on the back of the hotel would not open from the outside (the key scanner was broken). The breakfast and happy hour were great. All of the staff were patient, professional, and friendly

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Kendra

Everything was great!

Partner

10/10

Exceptional

18 Apr 2026

Kadreuna

Good

Partner

10/10

Exceptional

16 Apr 2026

Lrae

Clean nice environment

Partner

10/10

Exceptional

16 Apr 2026

Diogo

We had good stay, the room is quiet and big, good for family with kids with plain space to move around and stay inside of room to relax.

Family_with_children

10/10

Exceptional

16 Apr 2026

clayton

Partner

6/10

Pleasant

14 Apr 2026

Geri

Front desk staff was kind, and the room was somewhat clean. Unfortunately, the rest of the experience went downhill from there. The overall property felt sketchy and left me feeling unsafe—I truly wish I had read reviews before booking. This was not at all the Embassy Suites experience I’m used to.

The bar service was especially disappointing. I was the only person sitting at the bar waiting on my husband and was never acknowledged or offered a drink. After about 30 minutes, I finally asked if I could order, and the bartender responded with a sarcastic comment: “Well, this is a bar.” He then instructed us to get up and walk over to get our drinks he wouldn’t serve us at our chairs (mind you we were the ONLY people at the bar top). Said he didn’t want to be expected to serve others, which was both confusing and unprofessional. He spent most of the time sitting down and showed little interest in providing service.

To make matters worse, I witnessed concerning food handling. A staff member brought out a bowl of ranch dressing, had the bartender and another employee smell it as if it might be spoiled, then returned it to the serving area and wiped a film off the top with a napkin using her bare hands before putting it back out for guests.

Between the lack of hospitality, poor service, and questionable cleanliness standards, this was a very disappointing stay.Would Never book here again.

10/10

Exceptional

14 Apr 2026

Phuong

Breakfast foods are good

Family_with_children

10/10

Exceptional

13 Apr 2026

matt

Room was clean, staff was nice, parking is underneath the hotel with elevator access.

4/10

Poor

13 Apr 2026

Shawn

This hotel needs a refresh.

10/10

Exceptional

12 Apr 2026

George

Clean room nice people close to great spots

Self

6/10

Pleasant

10 Apr 2026

Rex

We booked here for an anniversary trip. We were greeted on arrival and got checked in. We were disappointed to be given a room with the elevator directly outside our door. Despite being there Tues-Fri, it was a high traffic area and we listened to the elevator ding well into the evening while trying to sleep. It was a spacious room with separate bedroom and sitting area which was nice. The bed was quite comfortable but the outlets in the room didn’t work, particularly the bedside ones which meant we couldn’t use the lamp or charge phones on the nightstand. Other elements of the hotel were visibly worn including badly water damaged bathroom door and walls. Water pressure was too poor to wash hair. By far the most notable element of our stay was that our 7th floor room had an abundance of roaches. When we shared this with the staff they said they would let their manager know but we received no follow up. When we checked out, we reiterated this issue and did not receive so much as an apology and they barely acknowledged we had said anything. Because of the roach issue, we declined to take advantage of the breakfast beyond a cup of coffee. There was ample parking in the underground garage and that was convenient.

Partner

4/10

Poor

07 Apr 2026

JUATAIJA BREANA

Room had old bed sheets on it with stains… entire hotel needs to be updated BADLY. The pictures look amazing, hotel looks ran down in person.

Family_with_children

6/10

Pleasant

07 Apr 2026

Nevaeh

Only one elevator out of 4 worked.. the man working behind the bar was very rude… overall stay was decent

Self

2/10

Poor

06 Apr 2026

Kelli

Staff was not very friendly; facility however was clean close to nearby shopping!

Family_with_children

10/10

Exceptional

05 Apr 2026

Denise

Yes plenty b nice breakfast buffet!!

Self

4/10

Poor

05 Apr 2026

Alisa Recher

Seriously outdated hotel. Bathroom door appeared to be rotting at the bottom, a closet door fell off, and we found ourselves standing in ankle-deep water in the shower. The elevator floors were consistently dirty. Breakfast this morning - watery oatmeal, no cut up fruit, and cold eggs. Other mornings had better breakfasts. Won’t be staying here again.

Family

2/10

Poor

03 Apr 2026

Amelia

It was just ok. Same menu every day.

Family_with_children

10/10

Exceptional

03 Apr 2026

Kolade

We enjoyed the breakfast. The view was good as well,however, the amenities are old overall, we enjoyed our stay.

Family_with_children

10/10

Exceptional

02 Apr 2026

Steven

This was an amazing stay! We arrived in the middle of happy hour which we received 2 complimentary drinks from the bar! And there was a chip and salsa bar from 5-7. Check in went super smooth and the room was spacious and spotless!!

Partner

6/10

Pleasant

02 Apr 2026

Leslie

Breakfast was good

6/10

Pleasant

02 Apr 2026

Charles

Hotel is aged and showing signs of needing upgrades. Heavily stained carpet and doors not closing all the way. Noticed room had been repainted, but lots of areas that were obviously not masked off and painted fixtures.
At one time this was most likely an upscale hotel, but time and possible economic conditions has taken its toll on this once prosperous area.
Advertising photos aren’t representative of current conditions by far.

Partner

10/10

Exceptional

01 Apr 2026

Camry

The staff overall were great! My family and I came from out of state not know it was spring break and due to not being able to get a rental car, the front desk guy Mr.Lucky was able to help us extend our stay!
Ms. Flo the bartender was AMAZING! She was friendly and after our second time of seeing her she made us feel like we were family!
JD, the server was friendly and made sure that our food came out just the way we asked! (I recommend the wings)
We will definitely be coming back!

Family_with_children

8/10

Excellent

31 Mar 2026

William

Ready to Order breakfast is still a signature feature for Embassy suites.

Self

10/10

Exceptional

31 Mar 2026

Thomas

Wverything was good

Friends

10/10

Exceptional

31 Mar 2026

Takitreas

Yes

Family_with_children

6/10

Pleasant

30 Mar 2026

Ryan

The power outlets didn’t work so couldn’t charge our phones. There wasn’t any soap in the bathroom at all and only 2 towels when we had 4 of us. The bedding had a stench to it not sure how to describe other than maybe didn’t dry all the way before putting it on the beds. The staff was very kind and made it where I didn’t want to complain because of how welcoming and sweet they were. The pool was gross I took the net and scooped out what seemed to be a years worth of people’s hair which was just floating in the pool. Along with 3 plastic bottles and some other trash that was in the pool but hard to see because it was so chlorinated.

Friends_and_family Family

2/10

Poor

30 Mar 2026

Courtney and Michael

Parking is dangerous, dirty and elevators are very slow and hard to get to rooms or underground parking. Our room was cold, no heat and they would not address it even though they said it would be fixed. Very noisy on 2nd floor or any room near elevators.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Anna

The breakfast was delicious

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Yong

The property was impressive although it is showing its age. Breakfast was good especially the fresh made omelets but the line was not moving very fast because of the amount of guests rushing in all at once. Staff was courteous but seemed short staffed and very busy. Hair dryer in my room was not working and asked for one that worked couple of times but never got one, again because the short staff issue I think. For the price and location, I will definitely stay there again if I was coming back to Dallas.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Georgina

Overall a good, convenient stay for Spring Break. Some things could have been better considering its a Hilton property. Amentites were lacking, the pool and breakfast closed earlier than listed. To have fresh towels everyday we had to go downstairs to the front desk. Staff was great and did try to accomodate us for the mishaps.

Family_with_children

8/10

Excellent

28 Mar 2026

Mark

All things fine including clean rooms and good breakfast. However... elevator wait times were very bad -- multiple minutes each time --, digital door locks were found by several guests to be very difficult to work, and only cooling (no heating) was available in our room.

10/10

Exceptional

28 Mar 2026

Michael

The breakfast buffet had an omelet station! There was so much food and it was complimentary.

Partner

2/10

Poor

28 Mar 2026

ShaToya

breakfast was awsome when i check in the staff was very concern but check out staff can care less i extended my stay to 12pm but i left at 10 am because we where not satisified at all

Friends_and_family Family

2/10

Poor

27 Mar 2026

Duncan

We had a number of issues with our stay at this hotel.

First, the pool was closed when we were there despite being advertised on Hotels.com. We would have booked a different option from the start had this hotel been advertised properly.

But more importantly, we ran into a number of accessibility issues with our stay. I had broken my foot earlier that week, so we called the hotel to receive an accessibility room which the hotel confirmed. Upon arrival, we did not receive an accessibility room and had to walk down to the front desk on a broken foot to change rooms.

We also booked this hotel because its rooms had two beds to sleep alone with a broken foot. When we asked for blankets for the second bed, the front desk said housekeeping could bring some in the morning. In the morning, housekeeping didn't provide anything, so we followed up again during the day. Again, we didn't receive blankets, so we followed up with the evening front desk staff who said they didn't even know where they kept the blankets and aren't allowed to leave the front desk anyways so we're out of luck. This went on day-after-day throughout our stay.

Part way through our stay, we contacted Hilton's corporate office to advise about our accessibility issues and they said they'd contact the hotel, but this did not result in any change in our experience during our stay.

Near the end, we spoke with the Manager about our experience who was not sympathetic. This was our worst hotel experience yet...

Partner

8/10

Excellent

26 Mar 2026

Patricia

Comfy bed, good breakfast

10/10

Exceptional

26 Mar 2026

Terry

Great breakfast and hotel wa very clean

Family

10/10

Exceptional

26 Mar 2026

Maaz

Friendly staff. Quick responses.

8/10

Excellent

25 Mar 2026

Mya

Room was very clean

Friends

8/10

Excellent

25 Mar 2026

Matthew

They were overbooked when i arrived so i had to wait an hour for a room to open up, even though I booked the room 1 month in advance. Staff was nice, room was ok, not great, not bad. Parking garage was hard to navigate and had people hanging out smoking pot by thier cars. It was nice to have access to elevators in the garage though. I was surprised by the how low class some of the guests were. Several people had visible guns on them, although there were kids everywhere. Lots of people walking down the halls barefoot dripping wet from the pool. Breakfast was decent, but had people pushing and shoving to get to the buffet, and lots of unsupervised kids touching stuff. I'm sure it was a top notch hotel back in the day, but it's past it's prime now.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Heath

the parking lot is not well lit and a bit sketchy at night.

Self

8/10

Excellent

25 Mar 2026

Marquita

The stay was good for it's price.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Ronnieka

Not the typical Embassy Suites. This property is old and in need of updating. The walls and carpet are dirty, there’s also no towels in the pool area. When I asked for extra towels, I was told “we don’t have any at the moment”. Breakfast was interesting, I was glad they had paper plates because the dishes I pick up were dirty. The hide the bacon behind the counter in the omelette line too, which was pretty interesting. I experienced a plumbing issue inside my room. The tub filled when I showered and the toilet started to fill as well and stopped flushing. They did come to fix it but overall the property felt ran down. I guess can can’t really complain for the price right? I will say, my son left his phone in the room when we checked out and hours later I called back to see if someone found it. An employee by the name of Yolonda was so kind to go check for me and retrieved it for me. That was literally the best highlight of my stay! I appreciate her so much! <3

4/10

Poor

25 Mar 2026

Doris

The Room wasn't clean from the time I was there no towels.

Family

8/10

Excellent

25 Mar 2026

DASTASIA

Property was ok. Some of the staff were good. The hotel was pretty busy and it’s centered around quite a bit. Overall decent stay. Would book again

Family_with_children

10/10

Exceptional

24 Mar 2026

Jorge Gutierrez

Clean,safe,comfort

8/10

Excellent

24 Mar 2026

Natilie

Great breakfast, nice pool area, large parking garage and friendly staff.

Family_with_children

10/10

Exceptional

24 Mar 2026

Cynthia

Clean rooms, friendly and helpful staff.

10/10

Exceptional

24 Mar 2026

Patricia

Excellent breakfast!!! Loved the fresh omelettes!

10/10

Exceptional

24 Mar 2026

Hannah

Clean

10/10

Exceptional

23 Mar 2026

Cassandra

The staff were all so friendly and great to chat with. Breakfast was best hotel breakfast I have had in long time. Room was huge

Friends_and_family Family

2/10

Poor

23 Mar 2026

Sarah

Parking lot was dark and scary

8/10

Excellent

23 Mar 2026

Amanda

Pool was always overcrowded and never had towels to dry off, had to bring ours from the room. Restaurant and bar staff was super nice but everyone else seemed to act bothered if we had questions or from how I seen them interact with other people.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Saman

This was one of the worst hotel experiences I’ve ever had.

I booked this hotel months in advance, but when I arrived, I was told the hotel was full and had to wait in the lobby for over an hour. After about 1.5 hours, they finally gave me a room — but when I went inside, it was already occupied by two other guests. This was extremely embarrassing and a serious safety and privacy issue.

After going back to the front desk, they admitted the mistake and made me wait even longer. Eventually, after more than two hours total, they “resolved” the situation by splitting us into two separate rooms instead of honoring the original booking properly.

The issues didn’t stop there. The next day, my room keys stopped working. They fixed it once, but later that night around midnight, the keys failed again. This time, they refused to help and claimed I was “checked out,” even though my reservation was still active until the next morning. I was essentially locked out of my room late at night because of their system error, and the staff showed no urgency to fix it.

Overall, this hotel:

Overbooked and mishandled reservations

Assigned an already occupied room (major security issue)

Took over 2 hours to check me in

Failed to manage the reservation correctly (splitting rooms last minute)

Locked me out of my room at midnight and refused to fix it

This experience was stressful, embarrassing, and completely unacceptable. I would strongly recommend avoiding this hotel.

Family

2/10

Poor

22 Mar 2026

Joneicia

Dissatisfied does not even begin to describe my experience at this Embassy. I frequent Embassy brand on a regular basis. By far, this has been the most unpleasant and disorganized encounter ever. It began at check in when there was uncertainty the room was ready. The room not fully cleaned nor smelled fresh. I never received housekeeping after multiple requests and assurance the messages were passed on. It was impossible to get fresh linens; I literally used the same washcloth for 3 days!
The heating/air unit only blew cold air regardless of temperature I selected. I was freezing most of the time. If you name it, I feel it went wrong during this stay! The parking garage is terrible and does not feel safe. The breakfast was subpar- the omelettes were just thrown together.
Besides the front desk customer service, the staff have horrible attitudes, they were not friendly or welcoming- especially the bartenders. I’m in total shock that this is Embassy. NOBODY SEEMS TO LIKE WORKING HERE OR HOW TO FAKE IT! I have high expectations for Embassy and this location went below the bar. I do not foresee staying at this location again in the future.

Self

2/10

Poor

22 Mar 2026

Torrance

I had a very disappointing experience at this Embassy Suites. When I arrived, there was dog urine on the floor and hair in the bed sheets, which is completely unacceptable from a cleanliness standpoint.

On top of that, the hotel was overbooked and I did not receive the room I had originally reserved. The staff seemed unprepared to handle the situation and were unable to offer a clear solution. When I requested a refund, they directed me to Expedia and shifted the responsibility instead of resolving the issue themselves.

Overall, the lack of cleanliness, poor organization, and unhelpful customer service made for a frustrating stay. I would strongly recommend avoiding this location.

Family_with_children

10/10

Exceptional

21 Mar 2026

josh

Complimentary drinks upon arrival, a clean suite, made for a very comfortable stay. It was a great value. I skipped the breakfast but it smelled delicious.

Self

6/10

Pleasant

20 Mar 2026

Larry

This property was too close to busy street. It was dirty. The first room smelled musty and mildewy. TV was out in bedroom and one elevator was down. Checkout was a nightmare.

Family_with_children

6/10

Pleasant

20 Mar 2026

Timothy

The hotel seems to be in disrepair, our room was, at least. The room smelled barely ok, the main window hasn’t been cleaned in years, grime on ceiling, mold growing in bathroom, bathroom walls in need of repair. The basement parking is a mess, garbage on floor, smells of beer, and visible plumbing looks old and dirty.

Family

6/10

Pleasant

20 Mar 2026

Danisha

This location has so much potential. The hotel staff was great and the rooms were nice. The breakfast was great every morning. The location had you literally within a 30 minute drive from most attractions. However, when you needed anything for your room, you were not able to get anything restocked, and I mean anything. We booked our stay from Tuesday until Friday, and in order for us to receive clean towels and wash clothes, they literally had to move us into another room! We get into the new room, and there were no washcloths. So the move was pointless. The hotel seems to not have enough towels, wash clothes, or linens; for the amount of guests, staying at the hotel. It’s either this, or they are understaffed and cannot keep up with the demand. Either way, that was a first for me. I’ve never had to move to a new room just to get clean towels. So we basically just limited what we did, like avoiding the pool. Which means we weren’t able to enjoy all the amenities offered by the hotel. Lastly, they will not clean your room upon request. We asked that our room be cleaned, and after being at Six Flags all day, we returned to a unclean room with nothing restocked and this is when we also learned about, the hotel being out of everything. So like I said a lot of potential, but there are certainly areas of improvement. If you’ve ever stayed at an Embassy Hotel, this is not typical. Somehow we still enjoyed our stay, but won’t be staying at this location in the future.

Family_with_children

6/10

Pleasant

20 Mar 2026

Melody

Stay was okay felt like maybe Hotel needed more staff. No extra towels available.

8/10

Excellent

20 Mar 2026

Irma

yes

Partner

10/10

Exceptional

19 Mar 2026

Adrianne

Traveled with the Grandkids and we had a great time, hotel staff was friendly and made sure we had plenty of towels, Breakfast was really good, grandson a little disappointed they had no Bacon, but other than that all was good!!!

Friends_and_family Family

2/10

Poor

19 Mar 2026

Nathalie

Didn’t want to provide fresh towels. Ants in room. Key card stopped working and didn’t want to help us due to only 1 staff on site. Had to call cops as our service dog was in the room. Horrible experience

Family_with_children

6/10

Pleasant

19 Mar 2026

Paolo

Beautiful hotel, need to remodel, dirty carpets, small bathrooms, overpacked and short staff. We were for more tan 3 days and I had to go downstairs a request services phone from the room it didn’t work. The pool was cold… it’s supposed to be heated.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Laura

The hotel did the best they could with the staff on site. It was crazy busy and looked a neglected. Not normally what an Embassy Suites looks like.

Family_with_children

6/10

Pleasant

19 Mar 2026

heriberto

over all a little outdated and some cleaning wouldnt hurt.

Family_with_children

8/10

Excellent

18 Mar 2026

Albert Wai Hung

The room needs some updates. The breakfast buffet section is too dark.

Partner

10/10

Exceptional

18 Mar 2026

Antonette

Very comfortable

Family_with_children

2/10

Poor

18 Mar 2026

Alan

The rooms smelled and had blood stains very unclean how is the world did they get the embassy name?????

2/10

Poor

17 Mar 2026

Justina

Vents and room unkept

Partner

8/10

Excellent

16 Mar 2026

Shunta

Room has hair in the bathroom everywhere upon check in. The phone in the room didn’t work and the front desk didn’t have anymore towels. Unacceptable. Parking was horrible it’s way in the back as we had bags and we had to park in the back and walk to the front when there was a door we tried to use our key card on and it didn’t work. Front desk stated we can go out the door but not come in. I had 3 kids under 13 with me and I was so upset. I stayed at another Embassy in Dallas and I will go to that one each time I go there.

Family_with_children

10/10

Exceptional

16 Mar 2026

Aaron

Didnt use the amenities

Friends_and_family Family

2/10

Poor

15 Mar 2026

Jonathan

At check-in, the attendant initially told me there were no rooms available. I questioned this because I had a confirmed reservation, and only after I pressed the issue did he “find” a room for me. The first room I was given had a significant amount of hair in the bathtub, which was extremely unsanitary. I had to go back down to the front desk to request another room.

This occurred shortly after the same employee had returned from what appeared to be a “smoke” break, and he seemed somewhat disoriented when helping me. Later that Saturday night, I again saw the same employee outside the front lobby doors “smoking” with a friend.

The hotel itself is clearly in need of renovations. The rooms have a noticeable unpleasant odor, the bathrooms are extremely small, and the showers oddly have no full door or curtain. During my stay, I heard numerous guests at the front desk complaining about a variety of issues.

When we checked out, we had to wait over 20 minutes for an elevator to reach the 9th floor so we could bring our belongings down. The elevator floors had food all over them, and the entire hotel—especially the elevators—had a very strong, unpleasant smell.

Additionally, the photos online were very misleading and do not accurately reflect the condition of the hotel. Many guests I observed that evening were clearly frustrated and voicing complaints. Additionally the parking was very sketch and you had people parking in no parking spots. I am personally disabled as well.

Partner

2/10

Poor

15 Mar 2026

Zayvion

I couldn’t get towels or blankets for day & there were other guests with the same issue. The breakfast buffet ran out of plates & food both days & staff that were working wasn’t trying to help or accommodate me. Guest were up on the 4th floor arguing & fighting at 3/4 am & nothin happened

Self

6/10

Pleasant

15 Mar 2026

Donquisha

Whe asked for an extra blanket the entire stay we kept getting the run around , when going down for the 4th time I saw house keeping with clean blankets putting them away and the front desk tried to tell me there wasn’t any. It was very cold in that hotel and an extra blanket for my baby girl wouldn’t have hurted.

6/10

Pleasant

14 Mar 2026

veronica

The room was good. The staff was friendly. Breakfast had a great selection but only had 1 person making omelets, so the line was long. The managers reception was good. Had chips & salsa and some other snacks & you got 2 complimentary drinks from the bar. But once again only had 1 bartender and had to wait in line. It reminded us of being on a cruise.
Overall we had a good stay. I would recommend it.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

MONICA

Rooms were small and temperature of the room could have been cooler.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

April

Everything was amazing i honestly didnt want to leave most definitely will be coming back

8/10

Excellent

13 Mar 2026

Margarita

Room was smelling bad

Partner

10/10

Exceptional

13 Mar 2026

Mikala

Clean room and friendly staff!

8/10

Excellent

12 Mar 2026

Lamar

The rooms were clean and the staff were helpful. They offer a nice breakfast and have a nice bar in the lobby which gives 2 complimentary drinks nightly. That is a great deal. Response to requests or issues were extremly slow. Our room was out of shower gel reported on Saturday evening, called everyday to remind them. It took till Monday afternoon before them brought ip shower gel and another day Tuesday before they actually reinstalled it on the shower wall. But they did response quickly to our room being cold ,maintenance came to work on it within 2hrs and worked on it till it was resolved. Overall I still enjoyed our stay and room.

Partner

4/10

Poor

12 Mar 2026

Billy

The place was extremely dirty . The rooms air conditioning was now working . The elevator smelt like weed . Halls were dirty . My bathroom toilet didn’t have a lid on the tank . Awful customer service

Family_with_children

4/10

Poor

11 Mar 2026

Tanesha

This place was not clean the toilet in my sister room was broken the handle was rusted and broke. They did not move her to another room. Staff did not clean daily or pick up the dirty laundry. Breakfast was just ok. A homeless man that was talking to himself was in the hotel lobby no security was present. One of the front desk clerks acted like she didn’t know who the manager was. Will not stay again at this location.

Family_with_children

2/10

Poor

09 Mar 2026

Marcin

Horrible over all experience nothing to do with real Hilton hotel

4/10

Poor

09 Mar 2026

Erika

I usually LOVE Embassy Suites, however this location is extremely outdated, old, and run down. The room was ok, the bathroom had a vent that automatically came on with the light which I hate. Makes it noisy and irritating when getting ready. It was also very small. The breakfast was wonderful as usual so no complaints there. The parking garage is creepy, dark, and wet VERY low ceiling. The cost was low so that helped a little. Just don’t expect the quality of an Embassy Suites you may be used to if you stay here.

Friends