Name: Embassy Suites by Hilton Dallas Park Central Area
Address: 13131 North Central Expressway, Dallas, 75243, US

10/10

Exceptional

04 Aug 2026

Laurie

Not much to complain about

10/10

Exceptional

04 Aug 2026

Rashidah

Loved the space and everyone was really polite and respectful.

6/10

Pleasant

02 Aug 2026

Carolyn

The system went down and we had to wait like five hours before they decided to do Man checking and that was unacceptable and they didn’t offer no discount no money back or anything

4/10

Poor

02 Aug 2026

MONTY

I have stayed at several Embassy Suites with no issues. This location was old and run down.
AC was awful.
No clock.
Light switches in bedroom didn't work.
phone to call front desk didn't work
Parking was horrible.
The staff was OK. The hotel was bad.

8/10

Excellent

01 Aug 2026

Cortavius

Ok I hope to see you all soon

8/10

Excellent

01 Aug 2026

Cassie

Staff were excellent. Very helpful when needing extra towels and blankets. Breakfast was great!

Friends_and_family Family

6/10

Pleasant

29 Jul 2026

Michelle

This property has really gone down. As someone who has stayed here several times it was very disappointing.In addition to the conditions one of the beds had an ant problem, yes ants. So we ended up using the other bed and the front couch in the suite since it was so late. Definitely won't be staying at this location again. Even the breakfast selection didn't seem to be up to the typical Embassy standard.

6/10

Pleasant

29 Jul 2026

BILLY

Ok

4/10

Poor

29 Jul 2026

Martha

Unfortunately the hotel is in very poor shape. The AC was not operating properly. The hotel lobby and rooms are very dated. Carpets dirty looking and entire hotel was a complete sauna because of the AC issues. Staff was wonderful despite all the building issues. They tried to help out as much as possible but were suffering through the same heat issues. Hilton needs to get in there and clean up this hotel. Sadly my review is poor because of the building itself. Staff was phenomenal and willing to offer as much customer service as possible and the breakfast was incredible too.

8/10

Excellent

28 Jul 2026

Elaine

The 2bed suites were very big and spacious beds were verycomfortable. Couldn't get the a/c to cool the room down enough to be comfortable though. Front desk staff were amazing. Never did figure out the room phones.
Housekeeping didn't mind bringing cups or extra towels.
Pool was a little on the cool side. Almost too cool, but kids didn't mind. Adults were freezing in it.

6/10

Pleasant

27 Jul 2026

Richard

The air conditioning was not as cold as can be expected. The whole building was warm.

2/10

Poor

26 Jul 2026

Nicholas

Staff was nice. Rooms need updating and A/c and room ventilation was not good

4/10

Poor

26 Jul 2026

Chaunterell

During the stay the AC was not working properly and we were hot the entire stay 2 nights. Front desk staff did give us a box fan but it didn't help much. Front desk staff were awesome and very friendly and helpful. Maintenance man came to the room our 1st night but whatever he did didn't help the AC and a maintenance man came right before we checked out and stated he was going to drain the water and change the filter to see if that helps the AC. The rooms were cleaned but outdated. The entire hotel definitely needs an upgrade. The breakfast was not the best. The underground parking needs an upgrade as well. My family and I wasn't pleased with the stay.

10/10

Exceptional

26 Jul 2026

Kari

Great staff and clean rooms

4/10

Poor

25 Jul 2026

Mussie

None

4/10

Poor

24 Jul 2026

Samantha

Check in was fast and easy. I asked if there was bedding for the pull out couch and they told me if there wasn't to just call. But once in my room I could not get anyone to answer at the front desk or housekeeping. The curtains were stained and the floor was disgusting. The door into the bedroom looked like they had to break into it at some point and never got fixed. The room never got cooled off until the middle of the night and that was with the A/C at the lowest temp. Everything felt damp. We stayed 2 nights and housekeeping never came so we tracked them down. We asked for towels and washcloths, but there was a language barrier. The pool was decent, clean looking water but pretty cold. The area around the pool needs lots of work, just like the area around the bar/breakfast area. It was warm and humid in every area. At least one, sometimes 2 of the 4 elevators weren't working while there. Breakfast was good for a free breakfast.

2/10

Poor

24 Jul 2026

Edgar

El peor hotel que he estado en mi vida. Mala atención, aire acondicionado no funcionaba.
Me cambiaron tres veces de habitación y una era peor que otra. Tuve que dormir usando un ventilador. Es decepcionante. Expedía no me respondió después de contactar tres agentes diferentes y el personal del hotel fue deplorable.

8/10

Excellent

23 Jul 2026

Shaquita

Needs an update.

10/10

Exceptional

23 Jul 2026

Philip

Breakfast was very good, as always!

10/10

Exceptional

21 Jul 2026

Liza

Only downfall is the elevator

10/10

Exceptional

20 Jul 2026

Yaret

Good place for price

Family_with_children

10/10

Exceptional

20 Jul 2026

Jose

Place is very clean. Staff were the best, very helpful. I will book my next visit in here

10/10

Exceptional

20 Jul 2026

Barbara

Enough room

Family_with_children

8/10

Excellent

19 Jul 2026

Richard

Hard to go wrong with an Embassy Suites. This is a bit of a faded glory location that has all the makings of something cool... 30 years ago. Still nice and good value and good place to stay. Will return

Business

8/10

Excellent

15 Jul 2026

David Lisa

Stay was affordable- great price but AC needed work - Room had a slight smell of cigarette or something but comfortable bed

Partner

4/10

Poor

15 Jul 2026

Andy

Dirty, hair in our omelette, mold in bathroom, bed was real hard and squeaky, sheets were soiled, bartender was real rude, no one is friendly at this hotel.

Partner

10/10

Exceptional

14 Jul 2026

Karin

Clean room , nice staff , god breakfast!

Family_with_children

2/10

Poor

13 Jul 2026

Christian

I’d like to file a complaint about my recent stay. It was for my little sister’s birthday, but the experience was very disappointing. The front desk employee was rude, and a manager wrongly confronted me about wearing shorts even though I had them on under my pool towel. During happy hour, my family never received all of the complimentary drinks included with our coupons, while other guests appeared to receive better service. The snack table had stale chips and flies around the food, and an employee was using a plate to shoo the flies away. The hotel also advertised a spa that wasn’t there. Our room phone didn’t work, the toilet barely flushed, the room stayed freezing despite adjusting the thermostat, the shower water stayed too hot, and the pool was closed all day despite being one of the main reasons we booked. After checkout, I reported a portable charger left on the bed. I was first told nothing had been found, but after I explained exactly where I left it, the hotel immediately called back saying they had it. This stay ruined my sister’s birthday, and I’m requesting a refund for the amount I paid, excluding the gift card portion.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Percy

Breakfast good

Partner

10/10

Exceptional

12 Jul 2026

isabell

Clean prompt good staff breakfast was delicious

10/10

Exceptional

11 Jul 2026

hien (jade)

Clean and.nice big rooms and breakfast was nice and lots of choices:)

Family_with_children

8/10

Excellent

10 Jul 2026

Thanh

The bartender who serves Happy Hour drinks was NOT friendly. Instead of answering people answer he just points to the sign. I saw that the husband stood in Line to order the drinks, and when the drinks were ready, he made the wife, who sat a few feet away, stand up and walk to pick up her drink. It was not the same with a different couple. When my brother asked for the drink, he said that it was his duty to ask everyone for their ID & did not ask the next person in line. With that being said, others who helped with the happy hour were very friendly.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Bianca

First time staying with Embassy! The beds were noticeably very comfortable which was amazing the only downsides were you have to pay for the parking at the hotel, 20$ btw & the elevators didn’t work which was kind of a hassle since there are so many floors (I was on floor 5)
I’ll definitely try staying with them again, I doubt every location will have these specific downsides; most other hotels have parking included so I wonder if all Embassy Hotels charge for parking

Partner

10/10

Exceptional

09 Jul 2026

Diane

I am very sick right now and I actually in Dallas to be put in the hospital and they were so good to me. They went above and beyond.

Friends

2/10

Poor

08 Jul 2026

Ivan

Booked the room for 2 nights and was told pool would be out of services for the 2 night I was there with my family, my kids 7, 6 were looking into the pool and no apology or offered to cancel without being charged a 1 night stay,

Family_with_children

4/10

Poor

07 Jul 2026

dustin

stayed for two nights first night plumbing backed up in room and no maintenance available to fix till in the morning. Management moved us into another room that night. went around town the next day and was locked out of our room and it took almost an hour for them to get us back into a dirty room. this was not the embassy hotel we were use too. very disappointed.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Reynelda

Staff was amazing, the environment was fun, breakfast was great…one elevator was down, getting up/down took an extremely long time. Housekeeping did an okay job. I didn’t like the parking, but not a bad stay overall. I’ll circle back to the staff again, they we phenomenal

Family

2/10

Poor

07 Jul 2026

Simret

The hotel itself was decent, and the room met our expectations. Unfortunately, our experience with the front desk significantly affected our stay.

We had a simple question about extending our stay by one additional night and wanted to confirm that we could remain in the same room. When we asked to speak with the manager, the front desk employee told us he was the General Manager. Instead of assisting us professionally, he abruptly walked away in the middle of the conversation, headed to his office, and slammed the door.

The interaction felt unnecessarily disrespectful and unprofessional. We weren’t making an unreasonable request—we were simply asking about extending our reservation. Customer service, especially from someone in a management position, should be courteous and respectful, even when the answer isn’t what a guest hopes to hear.

I hope the hotel addresses this issue and provides additional customer service and conflict-resolution training for its management team, as no guest should be treated this way.

10/10

Exceptional

06 Jul 2026

Emily

Good

Family_with_children

8/10

Excellent

05 Jul 2026

Eddie Anthony

AC was not to good at keeping the room cold and the elevator was a big inconvenience. The bar closes to early at 12pm.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Jose

Perfect room

Family

6/10

Pleasant

05 Jul 2026

heather

Breakfast was good. Didn’t care for the meats so much. This place was a bit of a bummer. We booked because it had a pool but the pool was closed which completely changed the ability for my kids to stay with us there as they would have something to do while we were working. The lady at the front was friendly and helpful even though she charged us 60 for parking. Expedia showed it was included, however management was extremely friendly and didn’t hesitate to refund me asap. There was a man at the front that was about useless, we needed a trolley upon arrival and he had a tude and didn’t help locate a trolley while the girl tried her best. Never got one so it took multiple trips. The bar was good and the bartender was great. Now the worst part, Friday night for lack of better words was anything but classy. The patrons that showed up in flocks smelled of weed through out the garage and hotel. You couldn’t escape it, fair warning to all readers.

Partner

6/10

Pleasant

03 Jul 2026

Dee Dee

The air conditioning never seem to cool the room.. thank goodness we had brought personal fans

Partner

8/10

Excellent

02 Jul 2026

Chassie

The hotel was accommodating and affordable for an Embassy Suites. My family enjoyed the breakfast and the hotel amenities.

Family_with_children

6/10

Pleasant

01 Jul 2026

Sajid

one elevator working. room phones not working. No room service.

Family_with_children

6/10

Pleasant

01 Jul 2026

Angel

The room was nice . But the hotel was hot. An the elevator were slow and out of order

Self

2/10

Poor

30 Jun 2026

Jordyn

Had to be moved due to bugs , eventually switched us to another hotel

Partner

2/10

Poor

29 Jun 2026

Joshua

Staff was very unprofessional and I was very embarrassed about having a guest minister to stay at hotel.

Business

10/10

Exceptional

29 Jun 2026

Javier

Worth the money and nice hotel

Self

10/10

Exceptional

28 Jun 2026

Octavia

Rooms well cleaned staff friendly and breakfast was excellent

Family

2/10

Poor

28 Jun 2026

Makayla

I booked this hotel for a family trip to Dallas for the weekend. We have stayed at many Hilton hotels, thats all I book. Our families experience here was terrible. It started with the parking, the parking garage was not secured at all, no cameras and there was exposed, low hanging electrical wires and pipes that could cause issues if you werent avoiding those areas. Parking fee was charged for this. We get into the hotel and half of the elevators were not working so it took about 10-20 minutes to wait on the elevator each time. The toilet was not flushing. One of the reasons I booked this hotel was for the pool, we got there and the pool was closed. We then paid to go to a different pool somewhere else and when we got back to take showers. We had NO COLD WATER. The water was extremely hot, too hot to shower. We had dinner reservations that we had to cancel. We complained to the manager and staff. They sent maintenance who then tried to tell us that thats just how the city water is. So the whole city of Dallas has no cold water? He also tried to say that because its so hot outside the ground temperature is hot and heating the pipes and water. Excuse me? If the ground temperature is that hot, the population of Dallas would be dead because it would be over 200 degrees outside. Made absolutely no sense. We had to find another hotel that night. Highly unsatisfied with this rundown, dysfunctional hotel.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Katrina

The staff was nice. The overall stay was great, and the rooms were clean, but I could not take advantage of the pool because it was in maintenance during my entire stay.

Family_with_children

4/10

Poor

27 Jun 2026

Taofeek

Nice and neat encironment, but their staff are unprofessional, rude, and naughty

Partner

10/10

Exceptional

26 Jun 2026

Brad

This Embassy Suites is definitely past its prime, however, it is well maintained, and we thoroughly enjoyed our stay there. The staff was helpful, and the breakfast outstanding. This was a great bargain.

Friends_and_family Family

4/10

Poor

25 Jun 2026

Isaac

This property is not what I remember back 19 years ago. Family is rundown, rooms very poor maintained. Elevators and palling lot had a lot water in the floor. Staff very rude. Breakfast from 1-10, a 2. It is embarrassing the breakfast and the receptions, as I mentioned. It what I remember the Hilton quality. I would say, guests will be happier with no bfast or evening reception. Not staying here again.

4/10

Poor

24 Jun 2026

Marilyn

The staff were top notch! The hotel is very old (outdated) it needs to be remolded entire face lift. Of course the reason I choose Embassy is because of the indoor pool 🏊‍♀️ and if course it is was closed.. I had an issue met with the manager said he would get back to me never did.

Self

10/10

Exceptional

24 Jun 2026

Alhassan

Clean and good

Friends

4/10

Poor

23 Jun 2026

Brandi

Skip it! Pool is ice cold, only open on the weekends, place reaked of wrrd everywhere u went. Staff were hateful and no help. Beds were horrible, ac didn't work, stays Thursday and Friday. Tried to get a different room for Friday sense the ac wasn't working and they refused, they were no where near full so I don't know why. Tried to just get a refund for the night at 930 am and again was refused. Said a manager would call me to discuss the issue and its now Tuesday and have not heard a word! I have lots to say about the whole place but lll just say I would not reccomend! I font very lav a bad review but the whole stay as absolutely horrible! Save your money

Family_with_children

10/10

Exceptional

21 Jun 2026

Charlotte

This entire experience was awesome! We really enjoyed it!

Partner

10/10

Exceptional

21 Jun 2026

Kenneth

This is a top notch hotel. There is a guard at the gate. The vies are heavenly. Everything is safe and beautiful. The pool outside is amazing. The spa is a very relaxing place to get a massage. The food is out of this world with several restaurants available. I don’t think you can find a better hotel in Bali.

Partner

4/10

Poor

21 Jun 2026

Terrence

This Embassy Suites property has not been well maintained. The ceiling in the atrium has multiple leaks and our elevator was inoperable. Additionally, a new $20/day parking fee was not disclosed until I checked into the hotel. I consider this to be a dishonest business practice! I will not be returning to this property in the future!

Partner

10/10

Exceptional

19 Jun 2026

Leymari

Lo único que no me pareció fue que mi familia llegó 1 hora antes que yo al hotel y la reservación de las habitaciones estaban todas a mi nombre y no los dejaron ingresar a ellos a las habitaciones hasta que yo llegara. De resto todo súper bien !!

Family_with_children

4/10

Poor

18 Jun 2026

Barclay

Luggage carts were tiny and long waits at the elevators. Parking situation not great and the toilet kept messing up.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Fernando

The room was nice and cozy, clean, and nice. Beds were comfy, staff was helpful and friendly. Nice hotel has underground parking which has the elevators can take you directly to your floor as long as you have a room key. Overall a good stay

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Skylar

This place was way better than I expected. Super clean. Very accessible parking garage and one of the 4 elevators will for sure take you super close to your room. They have amazing amenities. 2 free alcoholic drinks and a snack bar!

Partner

10/10

Exceptional

16 Jun 2026

Rizwan ul Haq

Nothing

Family_with_children

2/10

Poor

05 Jun 2026

Riki

The front desk staff lady was very rude and nonchalant unhelpful. The parking was horrible and they had bugs in the hallway like water, bugs, or roaches.

Self

2/10

Poor

04 Jun 2026

Triana

Hair in bathroom shower filthy stain carpet throughout just nasty

10/10

Exceptional

31 May 2026

Anthony

Who was the customer service that was just great and outstanding toward my family of five breakfast was tasty and fresh I fill the rooms were very clean every day

Friends_and_family Family

8/10

Excellent

31 May 2026

Cristal

Clean room great stay! Do expect to pay for parking.

Family_with_children

10/10

Exceptional

30 May 2026

Denise

Breakfast quiet rooms n comfy bed

Self

8/10

Excellent

26 May 2026

Melissa

Johnny at check in was great! Very kind and caring. The property could use some upgrades. The restaurant food was good but on the cold side. The rooms were very clean but the hotel itself felt old.

Self

10/10

Exceptional

24 May 2026

Philip

We love staying at this location for the convenience, hospitality and quality of the room.

Partner

8/10

Excellent

23 May 2026

Emma

.

Family_with_children

10/10

Exceptional

23 May 2026

David

Staff was helpful and professional. Breakfast was not the quality you typically find at Embassy Suites but it was still decent. Room was clean, not perfect but had comfy beds. Parking was a little strange, pipes were leaking from overhead but it wasn’t full of cars so no big deal to have a dry spot.

Family_with_children

6/10

Pleasant

23 May 2026

Dean

air conditioner didnt work and phones didnt work to call front desk

Family_with_children

10/10

Exceptional

22 May 2026

Maricela

Muy bien todo.

8/10

Excellent

21 May 2026

Rachel

This hotel is very nice and you can tell they keep up with it. Staff was nice and breakfast was good. My only complaint is the fire alarm kept malfunctioning and woke us up multiple times throughout the night. They seemed to have gotten it fixed but it was frustrating. However, I would definitely stay here again because the positives outweighs the negatives!

Partner

6/10

Pleasant

17 May 2026

Frances

The location is great. Price was good. We stayed in early May and the central boiler was already turned off. There were some chilly nights in the 40-50s. Brrrr Breakfast was great. Happy Hour was weird as the bartender said he was not allowed to give one person more than one drink. I had to go to the bar to get my own because he would not give it to my husband. Snacks were good. I would probably not stay here again.

Business Partner

10/10

Exceptional

17 May 2026

Mary Kay

Breakfast was great! Room was very clean

Friends

8/10

Excellent

13 May 2026

Terry House

We did a quick 2 day visit to Dallas....I booked the hotel before looking at reviews and was a little scared to go after reading them. But it wasn't as bad as the reviews said.....now the hotel IS OLD and in need of an upkeep! It smells like old carpet in some spots....but that was my only complaint. The room was nice and clean and the Happy Hour they give everyday from 530-7pm was so nice. Its in a good area and honestly I would stay there again.

Partner

10/10

Exceptional

13 May 2026

Willie

Everything awesome but paying $20 for parking did not like that

Friends_and_family Family

4/10

Poor

11 May 2026

tonya

bathroom sink was clogged, shower head was fithy. I called front desk, asked to be moved to a different room, I was told they were sold out. This proved not to be true. That parking garage is a would be murder scene. how can they honestly charge you to park in that eyesore? Rusr everywhere, some elevators work, some don't. This is the WORST Embassy Suites I have visited, and I travel ALOT.

Partner

2/10

Poor

08 May 2026

Daniel G

the worst sleep ever there is a loud non stope Noise in the room because of the HVAC system and couldn't asleep when I asked the front desk they couldn't help

Partner

8/10

Excellent

04 May 2026

Jennifer

Great staff and clean, but some repairs are needed

Friends

6/10

Pleasant

03 May 2026

joey

Very clean. Never got requested towels and coffee. Had staff come into room randomly.

Partner

4/10

Poor

30 Apr 2026

Blake

Pretty rough stay overall. Parking garage is rough and gross. Elevator had broken tiles on the floor. Roof was leaking when we got to lobby. One of our rooms has ants and non-functional AC. Workout room only had one functional treadmill. Hot tub had been filled in with cement and no longer exists. Chlorine smell is pretty overwhelming even outside the pool area. Staff did a decent job of trying to help rectify the room situation but not a hotel we'd come back to.

Business

8/10

Excellent

30 Apr 2026

Varena

They should have bacon and grits added to the breakfast menu.

Also my room didn’t get cool enough.

8/10

Excellent

29 Apr 2026

vance

Older but nice, $20 per night parking was a surprise

Partner

4/10

Poor

29 Apr 2026

Heather

The tv was crooked and I couldn’t get any local channels and we weren’t given our free drink passes

6/10

Pleasant

28 Apr 2026

Jeremiah

Breakfast was good. Staff was friendly. Layout and space is good. Hotel is in need of repairs and upgrades. Fitness center needs significant attention. AC in lobby was poor.

Business

10/10

Exceptional

28 Apr 2026

Elizabeth

Room was clean , staff was friendly, breakfast was great !

Partner

4/10

Poor

27 Apr 2026

Melanie

This property is very run down, it’s cheap for a reason. The parking situation is questionable at best. Lots of unhoused individuals just wondering through the lot on the surface, there were a lot of people just hanging out in the parking garage and it smelled like cigarettes and “herbs”. Had to have a key card for literally everything, including using the elevator. The property looked exactly like it did in the 90’s with no updates and little upkeep, just a sad shell of what was once nice. The room itself was clean and felt safe, just outdated. I can say the AC worked great, which is important in Texas and the staff was friendly and helpful. Also, the breakfast was almost worth the price of the room since there were five of us, including teenagers.

8/10

Excellent

27 Apr 2026

Arturo Moroni

The breakfast was great and the staff were wonderful for the most part. I hope the gentleman working the bar during the two days I was there was just filling in, as he might not be the best fit for that role. I am not complaining about the drinks, but his condescending attitude really rubbed people the wrong way.

Self

6/10

Pleasant

27 Apr 2026

Rhonda

I have stayed here in the past and the cleanliness level has decreased there was even bug or two in my bathroom. How do you spell off the top of the building that I was parked next to the building and crashed into my windshield and I had to call you to repair and when I wanted to stay an extra night they didn't even comp it they just gave me up discounted rate

Self

4/10

Poor

26 Apr 2026

Samantha De la

By the bed was cheese sticks and pizza crust from previous guests, the toilet was broken and sitting with a lean, the mini fridge was broken so wouldn't turn on, the ac was also not working so the room was marking 80 degrees from when we walked in and left so we were sweating through our entire stay. Advised the staff didn't act surprised or have intention of fixing problem like calling a maintenance or something to fix the issue or provide another room but I'm guessing the whole building had no ac issues because when went to complain another guest was saying they were also with no air. The best part or only thing that was as advertised was the breakfast very clean and delicious I have them their props on that but it looked to nice to have so many issues in the suites.

Family_with_children

2/10

Poor

24 Apr 2026

Gabirel

I am still waiting for my deposit to be returned and room had a roach.

Family_with_children

10/10

Exceptional

24 Apr 2026

Pankaj

Xxxx