Hawthorn Suites By Wyndham Richardson

United States , Dallas - TX
Richardson, 250 Municipal Dr
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

19 Apr 2026

Eduardo

Breakfast is warm and fresh and they have a waffle maker. Kitchen is fully equipped.

Self

2/10

Poor

19 Mar 2026

Ricky

Not at all. The laundry room inside and outside wasnt clean at all.

Self

2/10

Poor

17 Mar 2026

Refreg

Although it had relatively good ratings and wasn’t inexpensive, my experience was disappointing. The host’s behavior was not professional, and the place itself was poorly maintained and quite unclean.

Partner

6/10

Pleasant

15 Mar 2026

Shuronda

No I did not use the laundry service but I did see that they had one. The room was ok . Could have had more towels for the amount of ppl in the room. The bathroom was a lil out dated. Kitchen amenities could have been more. Parking was ok the area was well lit. Other than that the overall stay was good.

Family_with_children

2/10

Poor

14 Mar 2026

Keith

Filthy dirty. Absolutely appalling.

Self

10/10

Exceptional

01 Mar 2026

Lonnie

Large room and bed. Clean.

Self

4/10

Poor

15 Feb 2026

Hillary

There was paint all over the room, on the bed floor and couch. The tub had multiple stains and black flakes came out when trying to shower. The shower curtain also had stains.

2/10

Poor

26 Jan 2026

Jeffrey Joseph

Room was neglected , stained sheets and curtains. Damage to floors and cabinets. Non working TV. Had to request an iron and pots and pans. They could not provide silverware or a spatula or any utensils. The dishwasher was dirty upon arrival. The '"continental breakfast' was severly lacking in quality and variety- The sausage and waffles was the only okay part but still not great. They dont deserve the Wyndham name and this hotel needs to be audited for quality.

Leisure Family

6/10

Pleasant

25 Jan 2026

Carrie

The staff was super friendly. The suite was clean albeit dated. The kitchen had only a frying pan to cook. This was disappointing as I ordered groceries for my nine day stay and needed more to prepare meals. The bathroom had no blowdryer for the first two mornings. The staff responded after a third reminder to get me one. It appears that some rooms have permanent residents, which led to some concerns.

Business Self

4/10

Poor

05 Jan 2026

Nick

Yes, kitchen was okay

Partner

8/10

Excellent

17 Dec 2025

MOHAMMAD

The room was decent, better if it could be a bit more clean and when I entered it had a type of bad smell, but overall it was good enough for my stay

Leisure Self

2/10

Poor

03 Dec 2025

Mark

Disgusting condition of rooms. Misleading pics and ratings. Property was run down and not maintained. Old appliances and damaged furnishings. Staff was rude and not cooperative. Not a good representative of the brand name. Worst room I have ever stayed in!

Business Partner

2/10

Poor

01 Dec 2025

Antaas

I had to go to 3 different rooms due to something being wrong in each one of them water shooting everywhere when trying to shower fell through the couch bed had no springs slightly injured myself thankful it wasn’t my children stove eyes none worked The staff was rude and inconsiderate, couldn’t accommodate anything i’m willing to make my stay better after switching rooms multiple times during the late hours I just went and asked for more tiles and racks for me and my children. I couldn’t even get that because they switched my room so many times it says it was only one person booked for that room. There was no compensation of any sort no consideration or sympathy for all the hardships will never return.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

Desmond

Great, need more towels for guest

2/10

Poor

23 Nov 2025

Diana

If I could give zero stars and still leave a review I would. I have stayed in many many hotels and this by far was the worse. When we first got there the front desk lady was super rude then we get to the room and at first glance it was ok not the best but ok. My husbands uses the bathroom once and the toilet stops working we call the front desk and they did nothing said we could come get a plunger after explaining that was not the issue the lady still did nothing. With it being Texas we turned on the AC which then leaked on the bathroom floor which you could see was a problem for some time because of the water stain my husband actually slipped and hurt himself once again the front desk did nothing. There were no kitchen utensils no pans no cups and this says it has a full kitchen. Then my husband seen a roach in the bath tub. When going to the front desk to ask for things they are supposed to give I was only given one roll of toilet paper mind you we were there for a week. Was offered no fresh towels or blankets or anything. The breakfast was not even really a breakfast it was just waffles and toast. They didn’t even hold the breakfast during the times they stated which was 6-9 I get there at 8 and it’s cleaned up already. If I could get a refund I so would this was the worst hotel stay I have ever had.

Partner

2/10

Poor

10 Nov 2025

Katelyn

Rude

Friends_and_family Friends

2/10

Poor

04 Nov 2025

Quoshanda

Staff was nice and friendly, but when I walked into the room.. I wanted a refund immediately.. didn’t want to put my bags down.. the place was horrible.. floors nasty.. kitchen nasty.. writing on the walls.. I could only do one night.. it was already 9pm when I made it there.. but I rather slept in the car..

Friends_and_family Family

2/10

Poor

22 Oct 2025

Rajendra

We didn't use kitchen. AC was good. Bed sheet and towel (one each) were stained. Room was specious. It desperately needs renovation. After that it would be a great place to stay.

Friends_and_family Family

4/10

Poor

18 Oct 2025

Javar

Appliances looked like they were from the 1990's, there was a faint smell of cigar in a non-smoking room, the couch was all stained up, and I saw two roaches during my stay. In the bathrrom the paint was peeling off from the humidity.

Leisure Self

2/10

Poor

13 Oct 2025

Robin

The rooms were very gross! Stuff all over the walls. Mouse pooped behind the door in the bathroom, yellow stuff all over the walls in the bathroom. dust mites everywhere. dirty sheets.
Something in the corner that look alike could’ve been dog throw up? Seriously I can’t make all this stuff up!! Dead roaches!
The air-conditioning took 10 hours to finally cool down breakfast was not good

Friends_and_family Family

2/10

Poor

12 Oct 2025

Percy

Needs remodeling

2/10

Poor

11 Oct 2025

Vechelle

Ive never been treated so bad like I experience here in my life. Room was dirty and had a horrible odor. Amy front office rep treated us so bad and needs to be fired because her customer service is horrible. DO NOT BOOK HERE !!

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

John

Our stay at Hawthorn Extended Stay by Wyndham Richardson was good. Our suite was super clean.The grounds were maintained well. There was always someone available at the front desk. The staff was polite and always helpful. Bed was comfortable. TV was excellent. Nice breakfast options. Great location. Will stay here again if we're in the area.

Partner

2/10

Poor

26 Sep 2025

Andre

Woke up and saw bed bugs crawling towards underneath the bed, the walls look like their is stains on it for years, there is dust everywhere, the drawers in the kitchen almost fall off when pulling them. The stove looks unsafe and the over is unclean.. would not recommend this place

Leisure Family_with_children

6/10

Pleasant

13 Sep 2025

Donald

Hgt

4/10

Poor

28 Aug 2025

Holly

Disappointed

I called the hotel prior to booking inquiring if the pool was open. I was told it was. Upon check in at the hotel, the clerk told me that it was, in fact, closed. I told her that I had called the number on the confirmation and spoke to a lady confirming the pool was open. She said that I never did call even though I showed her my call history.

The AC in the room never cooled it down past 80 degrees, granted it was over 100 degrees that day.

The room was supposed to be furnished with pots, pans, dishes, etc. It had one plate, no forks, and no cooking accessories. They did provide some but there was no dishwasher detergent l, etc.

The TV did not work. It had volume but no picture. Maintenance did come promptly and replaced the entire TV.

Partner

2/10

Poor

18 Aug 2025

Mustafa

Not clean

8/10

Excellent

17 Aug 2025

Verified traveler

This place is a lifesaver

If you are in a tough situation and need a safe apartment style with a kitchen place to stay or live this is a wonderful option. Cost efficient considering it is essentially an studio apartment. Also has duplex 2 story style rooms as well. If it wasn't for a hotel like this I wouldve been in much much worse situation. This place saved me and put a REAL roof over my head for a few weeks while also having the ultra rare stove/oven kitchen to cook REAL meals. Extremely thankful for this place

Partner

2/10

Poor

01 Aug 2025

Abby

This place is below mediocre.

Business

4/10

Poor

31 Jul 2025

Elizabeth

Deposit of $100 dollars is required when you check-in and the room was not very clean. The pillowcases were dirty and had stains, which makes you wonder if they actually wash and change the bedsheets everyday.

Business Family

2/10

Poor

28 Jul 2025

Brenda

Awful

When I checked in, I was upgraded to a suite. It would have been fine except the room had an awful odor, stove elements were hanging by wires and the ac wasn’t working. The bathrooms were disgusting. Moved to another room, ac worked, however there were bugs and spiders. They advertised a pool but there was only a water bottle and trash in the bottom. Were shown two other rooms, the appliances were rusted and the key readers didn’t work correctly.

8/10

Excellent

17 Jul 2025

Chris

Room and property smelled of sewage

Leisure

6/10

Pleasant

07 Jul 2025

Elizabeth

Needs TLC

The cleanliness of the rooms left much to be desired, I found myself cleaning and disinfecting our space upon arrival. The sheets and towels were visibly stained, which was disappointing; thankfully, I always travel with my own. That said, the beds were surprisingly comfortable, which made the lack of attention to housekeeping details all the more unfortunate. With proper maintenance and a bit of TLC, this hotel has real potential.

On a positive note, the cleaning staff were warm and courteous. It’s likely they’re overwhelmed by the size of the rooms, and perhaps additional staffing could make a significant difference. Despite these hiccups, I still had a pleasant stay overall.

Business

10/10

Exceptional

29 Jun 2025

PREELOE

Nice clean property it’s not in a busy area so you have your privacy . It’s not far off highway you can go north or south to downtown . Big units. They use to be apartments.. I would go back for sure

Leisure Partner

2/10

Poor

22 Jun 2025

Verified traveler

Just sad

The room: generally bad and deeply worn condition. The one plus was that the a/c chilled the room quickly once I figured out that it wasn't connected to the thermostat on the wall. Light bulbs were missing from several fixtures. The phone wasn't connected. The microwave was literally held together with gorilla tape. Every piece of metal in the toilet was rusty.
Housekeeping: the towels were thin and gray from inadequate cleaning or just age. A couple of soiled items were left from some previous guest, I assume. The were bugs in the toilet area.
Facilities: parking appeared inadequate for the number of rooms. There was nothing in the pool but debris.
Breakfast: two options for cereal, toast, a waffle iron and a chafing dish with sausage links and egg substitute patties.

Self

10/10

Exceptional

22 Jun 2025

Yasir

Very nice and clean with good customer service

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Desheda

Had roaches and jet didn’t work the entire stay

4/10

Poor

03 Jun 2025

Jaimee

When I got there, it was a wait, after having it booked over a month. When I did get the room, the blanket was stained, gross. Washers didn’t work, only two for the entire hotel, I used a machine and my clothes stayed soaked, they gave me my two dollars back but she followed me in laundry room seen my clothes and laughed.i called about pool, they said it would be open may 1st, I arrived may 3rd, that was a lie. It was empty n filthyyy. There were water bugs everywhere!!!!!!!! I took videos so dont really have actual photos.

Leisure Self

2/10

Poor

25 May 2025

Olufolake

Don't belive all you see on line.

Leisure Family_with_children

2/10

Poor

25 May 2025

Kelsy

Would give 0 stars if i could. I booked a multibed room smoking and asked for a first floor. Was sent an email confirming it was on the first floor. When i arrived was told all first floor rooms were 1 bed. I was there with my handicap grandma who can't climb stairs. Room was very outdated and walked into a clogged toilet. They gave my boyfriend a plunger to unclog it himself. Didn't even stay the night there it felt unclean.

Leisure Family

4/10

Poor

17 May 2025

Yan

Too dirty, too old

8/10

Excellent

11 May 2025

Minerva B

We had a good 1 night, room is spacious. Pls add fruits or eggs in the morning . Thank you so much

Leisure

10/10

Exceptional

19 Apr 2025

Elysian

Location and people in the office and maintenance are very nice

4/10

Poor

13 Apr 2025

Ashley

Don’t do it!

This place is definitely run tf down! I had to plug the refrigerator in. The bathroom doors had holes in the bottom corner of the doors and the molding around the doors looked like a dog had scratched and bit at it. There were spiders and spider webs everywhere. The place was definitely not clean at all. Floors were filthy. A night stand didn’t even have a bottom to in the drawer. Seen a woman hitting a pipe as she walked through the breezeway. When we first got there this creeper old man was watching us unload our things and kids. My husband had to go and confront him.place is super sketchy, super dirty and super run down. Definitely do not recommend. Oh and to get hot water you have to let the water run for 10-15 mins just to get hot water. Insane!

Friends_and_family Family

2/10

Poor

06 Apr 2025

Cory

No hot water

Leisure Partner

2/10

Poor

25 Mar 2025

Jessica

Patio door doesn’t open
Many outlets don’t work
Stains throughout the place including blood
Cobwebs

Kitchen
Stove is hazardous dirty and the silver is band corroded
The vent trey missing
Stove and oven dirty
Microwave dirty
Panty dirty
No trash cans

Living room
Stains and burns throughout carpets upstairs and downstairs
Lamps are yellow stains
Tv didn’t display anything
No phones
Lighting is terrible

Bathrooms
Toilet stains
Tub stains and needs to be resurfaced
Hair dryer broken and shocks you when you plug it in and causing electrical problems
Bottom bathroom door doesn’t close
Light fixture has weird black stuff
White towels are not white
The little vanity chairs and thick of disgust
The smell of mold and stale cigarettes it’s you when you first walked in

Partner

2/10

Poor

22 Mar 2025

Marilyn

Dirty and 2/10

The room was horrible stuff was falling apart, dirty, the bed was wobbly and harder than a rock. It was dirt everywhere. Remote didn’t work dishwasher was broken had a horrible smell. Light future next to the bed was in 3 pieces, the outlet on the fixture didn’t work. It was dirt in the freezer and fridge and on top of the fridge itself. I inlet stayed one night to to a horrific smell of weed late night of my check in and the whole day Friday while I was in the clock. So I checked out a whole day early. I do not recommend and will not be staying here ever again.

Friends_and_family Family

4/10

Poor

12 Mar 2025

Yu-Shen

Spell of weed is too strong

10/10

Exceptional

12 Mar 2025

Cynthia

Great location

4/10

Poor

09 Mar 2025

Heidi

The rooms are very out dated. Lights and plug outlets did not work properly

Friends_and_family Family

2/10

Poor

01 Mar 2025

Sydne

This property was the absolute worst the staff and especially the people at the front desk. Never want to give a refund when you walk into the room and realize there are cockroaches everywhere and bedbugs mold in the air vents food behind the beds. Just absolutely disgusting holes with cigarette burns in the blankets And then they want to charge $40 if you check in early when the room was only 60 they just tried to take your money and not even worry about your comfortable stay or even respectable very rude people I would not suggest.

Business_and_leisure Family

2/10

Poor

19 Jan 2025

Kheyahn

Hotel room wasn't clean & decor was kept up & broken when I arrived.

Leisure Self

2/10

Poor

16 Jan 2025

Carrie

Staff is unbelievably rude no hospitality zero

It was the most low budget hotel. The staff are rude and they threaten to take your deposit for everything. You can not have company it's posted on the desk. My children could not see me.

Business

10/10

Exceptional

22 Dec 2024

Julie

Delighted

Delightful

4/10

Poor

21 Dec 2024

Derek

Drug dealing in the parking lot, neighbors smoking indoors

Leisure Partner

8/10

Excellent

14 Dec 2024

Michael

It was a good safe stay.

2/10

Poor

11 Dec 2024

Lane

The room looked nothing like the website. Lots of crime surrounding and on the premises. Rooms were in terrible condition and smelled awful. I got a smoke free room and when I walked in the entire room smelled like cigarettes

10/10

Exceptional

22 Nov 2024

Taeric

It was cool

Friends_and_family Family

4/10

Poor

11 Nov 2024

Catherine

Dirty and old

I will not stay at this hotel again! Check in was very difficult, even unfriendly. Killed two large roaches in breakfast room. Breakfast very Cincy and cheap. Rooms are worn out and dirty. The entire grounds, driveway, and buildings are worn out, aged, or just plain old! Too many to list. Should’ve stayed somewhere else.

Business

10/10

Exceptional

09 Nov 2024

David

Very helpful staff. Nice room, spacious and comfortable

Leisure Self

10/10

Exceptional

07 Nov 2024

Randle

You can tell its a older property when you walk on the inside. I say if they do a lil upgrade to the inside these would be the best place to stay in the DFW.... The main thing i like is that they look like lil apartments...

Leisure Self

6/10

Pleasant

26 Oct 2024

Edward

Very nice property. Check in very easy. I was given an Imacculate Room that was 5 star, but the bathroom turned out to be flooded so I had to get another room.
The other room was on the dingy side complete with roaches in the bathroom. My take away is to get a NON-smoking room. They are MUCH better.
Also, I stayed directly across from the lobby. When I went for the breakfast, I was not allowed to take any food back to my room. That was a deal breaker for me.
I will not be returning...I will stay at the Doubletree next door if I return to Richardson Texas.

Leisure Self

10/10

Exceptional

20 Oct 2024

Anthony

Great staff and very clean environment

Leisure Family_with_children

10/10

Exceptional

14 Oct 2024

Robert

It was quiet & good location
Room could have been cleaned better had to buy own cleaning supplies to clean

Business_and_leisure Family

2/10

Poor

13 Oct 2024

Sandy

Need my refund

2/10

Poor

13 Oct 2024

Shana

Do not recommend.

Apparently I booked a smoking room which is whatever, but the room was just...not it. There was mold on the ceiling, and could smell the mold in the shower. I was supposed to stay 2 nights but just couldnt. Checked out early. Staff is friendly enough, just really needs some work.

Business Self

2/10

Poor

13 Oct 2024

Chasity

Trash

Room was big infested and smelled like cigarettes they definitely did not clean the room the hotel looks nothing like it did only I will never visit here again and staff was very rude at check in

Friends_and_family Family

2/10

Poor

01 Oct 2024

Verified traveler

This extended stay hotel appears to be a prior apartment complex. While it is spacious, and the staff is extremely friendly and helpful, there were bugs crawling on the walls and on the floors. The air conditioning would not cool down under 78.5° and the vents throughout the unit were disgusting. I was appalled at how dirty all the surfaces were and it appeared not to have been cleaned in weeks. I was afraid to sleep in the bed for fear of bed bugs. For $75 a night, you certainly would expect something much much better.

Self

4/10

Poor

07 Sep 2024

Eric

No room cleaning during my stay there.

Friends_and_family Friends

2/10

Poor

22 Jul 2024

Debora

Such an awful place cops breaking down doors. Hookers walking around not safe for children. Nast place

4/10

Poor

13 Jul 2024

Brent

The location was very convenient and accessible to Lyft and Uber, however, the property was sub-standard. Not only was it filthy dirty (and I have pictures to substantiate my comments) my bathtub did not drain until well after your shower finished, the A/C did not work well and quit altogether the last full day I was there. The floor (rug) was filthy, the curtains were dry-rotted and torn, the desk chair looked like someone smeared food on it, when the guest in the room next door used the toilet, the smell entered my room through the ventilation (often had sewer smell present), the clientele were sketchy and made noise or argued outside my room, the police were there (up to 4 vehicles one day at the same time), people were outside making noise or slamming doors between midnight and 4 AM, there were as many lightbulbs out in the room as there were working, the closet did not close, I did check the bed for bedbugs, and I did not find evidence of that.
One day, however, I noticed a homeless person and all her stuff sleeping in the inset of one of the hotel windows.
The personnel who worked there looked at you like they understood what you were saying, but then did nothing. I had been there three or four days and I was stopped by the front desk and the employee demanded my room number to enter the free breakfast for guests.
No Recommendation to stay for $78 per day before taxes. I could've gotten a room nearby for $50 a night on Expedia, but chose here for its location. Mistake

Business Self

6/10

Pleasant

29 Jun 2024

Weldon

Linen and towels not very white. Had ROACHES in the bathroom. No slip resistant in bathtub. No stoppers in the sink or tub.
Burners on stovetop not fitted for the stove.

Leisure Family

2/10

Poor

18 Jun 2024

Vasu

Cocroaches in the room

There were lots of cockroaches and the AC wasn't working well. It was a total discomfort for me. I didn't want to cancel the booking as I would be losing money. I simply lived with discomfort. I am not sure why they didn't do anything to get rid of cocroaches. Cockroach was crawling in my food, and I had to trash it.

Business

2/10

Poor

12 Jun 2024

Verified traveler

Sleep with mouth closed, roaches

I like the price but it was full of baby roaches running around our room. Your feet stuck to the carpet like it was very dirty. We heard the lady across from us through the bathroom mirror at all hours yelling at her kids. Breakfast was cold egg patties, sausage links, toast, cereal, waffles and one flavor of yogurt. I will not stay again because of the lack of cleanliness. The small couch was dirty and sticky in the room.

Partner

10/10

Exceptional

09 Jun 2024

Jamie

The man at check in was very nice. The property was clean and very well kept.

Business Friends

2/10

Poor

09 Jun 2024

Jason

Room was filthy, missing the chair. Bed was broken.

Leisure Family

4/10

Poor

03 Jun 2024

Mariana

Booked this due to thunderstorm power outages. Upon check in I noticed there were crumbs on the dining table, the toilet did not flush well. WiFi did not connect with password provided. They are not flexible with guests on cancellation policy.

Self

4/10

Poor

03 Jun 2024

Vejia

Not Impressed

I was not fond of the hotel at all, although the associates were nice, the room was not. The sheets were extremely stained, as well as the pillows on the couch. The dishes and silverware were dirty, and although I was only there for 1 night and did not plan on using them, it would still be nice to have clean utensils. They charge a deposit, and have to check the room before you can receive your deposit, but didn’t check it to see that the bed linens were soiled beforehand. The rooms need a huge upgrade.

Friends_and_family Family

4/10

Poor

02 Jun 2024

Vejia

Not Impressed

I was not fond of the hotel at all, although the associates were nice, the room was not. The sheets were extremely stained, as well as the pillows on the couch. The dishes and silverware were dirty, and although I was only there for 1 night and did not plan on using them, it would still be nice to have clean utensils. They charge a $100 deposit, and have to check the room before you can receive your deposit, but didn’t check it to see that the bed linens were soiled beforehand. The rooms need a huge upgrade.

Friends_and_family Family

2/10

Poor

31 May 2024

Cole

Worst hotel I’ve stayed at in my entire life.

There were bugs everywhere (Roaches, bedbugs) And I also found a bag of serious drugs in my room.

No Exaggeration, I could not make this up if I tried.

DO NOT STAY HERE!!!

Business_and_leisure Family

4/10

Poor

29 May 2024

Tricia

Broken latch lock, stained bedding, cigarette burns in bedding.
Wyndham should reconsider putting their name on this property.

Family

8/10

Excellent

26 May 2024

Bill

I didn't like the broken chair wheel in the room. The breakfast was a little light on content.

Leisure Self

2/10

Poor

12 May 2024

Jeremy

Gross! Do not stay here. Walked in the room, smelled the smoke, saw live bugs and saw how dirty it was and immediately left. DO NOT STAY HERE

4/10

Poor

05 May 2024

Christina

Save your move

The pool was not available wasn’t even clean. The room smelled and place was so outdated.

Partner

2/10

Poor

05 May 2024

HÉCTOR

No words to explain it

Business Self

10/10

Exceptional

04 May 2024

Abragail

Room were spacious and convenient if you’re needing somewhere for weeks at a time.

Business Family_with_children

2/10

Poor

30 Apr 2024

Randy

Unfortunately, it was one of the worst experience I’ve ever experienced in renting and Reservation of a room. The room smelled unbearable and when we turn on the lighting in the kitchen and restroom areas, there was roaches running around everywhere I asked for a refund and was denied will not be recommending Hawthorn suites by Windham ever again.

Leisure Family

2/10

Poor

14 Apr 2024

Verified traveler

Stay away from this place. The non-smoking room I stayed in smelled like cigarette smoke. The room was filthy. There was dried blood stain on the bathroom floor. There was mold on the walls and even the door was literally crumbling. There was hair on the hairdryer handle. I have attached photos and you can see it yourself.

Friends_and_family Family

2/10

Poor

14 Apr 2024

Verified traveler

Worst hotel in the world

Terrible hotel. It looks like an apartment complex turned into a hotel. The non-smoking room I stayed in smelled like marijuana and cigarette. The room was filthy. There was dried blood stain on the bathroom floor. There was mold on the walls and even the door was literally crumbling. There was hair on the hairdryer that looks like pubic hair. Just gross.

Friends_and_family Family

6/10

Pleasant

14 Apr 2024

Mohammad

No hot water in basin
Room phone line damaged

Leisure

10/10

Exceptional

10 Mar 2024

John

Great place. Pool was not hot but front desk helper Zachary was vary helpful and had great customer service.

Business_and_leisure Self

2/10

Poor

08 Mar 2024

Katherine Elizabeth

The place was so dirty. The room smelled strongly of weed, bed sheets had stains or all kinds, there were cockroaches, there was garbage laying outside the door to the room. The room was given the landlord special and just had gobs of paint covering the imperfections. The light bulbs had paint on them and the faucet was plumbed in backwards. My husband had a weird man give him his phone number on a business in the lobby and told him to call if he wanted to experience "the dark side of Dallas". There were also lots of less than desirable women around which we could only assume to be prostitutes. We had to take multiple showers when we got home just to feel like the "ick" from that place was gone. The building has potential to be really nice if the owners just cared enough to do a deep clean of the rooms, wash the sheets once in a while, and put down roach killer.

Leisure Friends

4/10

Poor

20 Feb 2024

Ruben

This place needs to renovated. It’s very old. It’s since like it was an apartment complex before. The rooms are big but in general everything is old and ugly. The bedsheets and bedspread has cigarette burns. Even that it’s a no smoking room, smell a cigarette. In general didn’t like my staying at this “hotel”. The TV didn’t work the first day.

Leisure Family

2/10

Poor

12 Feb 2024

Christina

Do NOT stay here!!!

Absolutely god awful area, dirty with people wandering around the property making me feel unsafe and super noisy. Horrible dirty room, I checked in and left 3 hours later. They refused a refund stating they were “ fully renovated”. Absolute bull.

Self

2/10

Poor

01 Feb 2024

Verified traveler

Worst stay ever

There were guests arguing terribly loud and then started fighting physically. The screaming could be heard thru the entire place and management did nothing. The place was outdated and falling apart. The sheets had stains on them so I had to go request new ones. I will never use this place again nor recommend it to anyone.

Partner

2/10

Poor

12 Dec 2023

Shannon

The property was nothing like the pics

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2023

Tyler

Leisure Self

2/10

Poor

08 Oct 2023

Rocio

These are like apartments. There are no elevators so you will have to be climbing stairs to get to the room (not in descriptions) . When it says two beds they are in two different floors. Believe me when I say the room was filthy. There were other peoples belongings still in the room and bugs in the bed.

Friends_and_family Family

2/10

Poor

12 Sep 2023

Bill

I book non smoking room but that’s smoking room

Business_and_leisure Family

6/10

Pleasant

16 Aug 2023

Evelyn

The unit is a good concept, a studio with appliances, dishes, and plenty of room. Execution was lacking. The decor was fun, and the furnishings were clean and nice. But in the kitchen, the refrigerator was banged up and rusty on the outside and the microwave was greasy on the outside and disgusting to touch. In the bathroom, there was nothing covering the nail strip that held the carpeting down, and I stepped on it twice, which is not fun when you have bare feet and get a nail in your foot. The walls needed painting. There was no icemaker in the refrigerator and no icemaker on site so you had no ice for your drinks. There was no hot breakfast at the location and the Takeaway brown bag. Breakfast was just OK. The coffee was really good.

With just a little effort, this could be a really good concept just go through and fix a few things and make it really nice clean it up fix it up! I don’t want to step on nails or touch greasy spots.

Leisure Partner