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Sonesta ES Suites Dallas Richardson

Dallas - TX · United States

1040 Waterwood DrView location

8.4/10Excellent1,001 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.6/108.6
Condition8.4/108.4
Neighborhood8.8/108.8
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sonesta ES Suites Dallas Richardson

Located in Richardson's business district near a metro station, Sonesta ES Suites Dallas Richardson offers convenient access to Galleria Dallas and NorthPark Center for shopping enthusiasts. Nature lovers can explore the beauty of Lake Ray Hubbard, the Dallas Arboretum, and Botanical Garden, or enjoy the thrills of Hawaiian Falls Garland.

This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and an outdoor tennis court. Guests can also enjoy a complimentary buffet breakfast, free WiFi in public areas, and a free manager's reception. A 24-hour business center, coffee/tea in a common area, and a meeting room are also available.

Each of the 120 suites boasts a fully equipped kitchen with a refrigerator, oven, stovetop, and microwave, along with a comfortable sitting area and sofa bed. Flat-screen TVs with satellite channels and housekeeping on request complete the amenities. Check-in is at 4:00 PM and check-out is at 11:00 AM.

The minimum age to rent a room is 21.

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When you stay at Sonesta ES Suites Dallas Richardson in Richardson, you'll be in the business district, within a 15-minute drive of Galleria Dallas and University of Texas at Dallas.

This hotel is 11.4 mi (18.3 km) from Southern Methodist University and 7.7 mi (12.4 km) from Baylor Scott & White The Heart Hospital. Make yourself at home in one of the 120 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops.

42-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Richardson?

This hotel has 286 square feet (27 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Noise-free rooms not guaranteed No alcohol served onsite Events/parties not allowed Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Property uses a professional cleaning service
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 100 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from March 18 to October 01.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Alcohol is not served at this property.
    • The property is professionally cleaned.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Onsite parties or group events are strictly prohibited
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
    • This property is professionally cleaned
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 162.50 per accommodation, per stay
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Eisemann Center for the Performing Arts 0.7 km / 0.4 mi
Methodist Hospital Campus for Continuing Care 2.3 km / 1.4 mi
CityLine 2.9 km / 1.8 mi
University of Texas at Dallas 4.5 km / 2.8 mi
ArtCentre of Plano 4.8 km / 3 mi
Richland College 7.6 km / 4.7 mi
Hawaiian Falls Garland 7.7 km / 4.8 mi
Curtis Culwell Center 8.4 km / 5.2 mi
Firewheel Golf Park 8.6 km / 5.3 mi
The Main Event 8.6 km / 5.3 mi
Adventure Landing 9.6 km / 6 mi
Plano Convention Center 10.1 km / 6.3 mi
Medical City Hospital 10.7 km / 6.7 mi
Oak Point Park & Nature Preserve 11.1 km / 6.9 mi
Firewheel Town Center Mall 11.1 km / 6.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1997
  • Year of most recent renovation: 2012
  • Number of floors (main building): 3
  • Connecting rooms
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • 24-hour reception
  • Check-in hour
Show 33 more facilities & services
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Babysitting service
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Fireplace
  • Hotel safeExtra charge
  • Lift access
  • ShopExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • Outdoor freshwater pool: 1
  • Children playgroundExtra charge
  • Breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 18
  • FitnessExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE SUPERIOR QUEEN BEDSUITE • SUPERIOR QUEEN BEDSUI.QN-SU

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 40 m²SUI.H6-8
    SUITE AccessiblePhoto unavailable1 photo

    Sonesta ES Suites Dallas Richardson

    SUITE Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-8

    Room amenities

    • Hairdryer
    • Cable TV
    • Bathrobes
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Microwave
    • Minibar
    • Kitchen

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE WITH VIEWSSTUDIO • DELUXE WITH VIEWSSTU.DX-WV

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    STUDIO DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1-1

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 40 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable5 photos

    Sonesta ES Suites Dallas Richardson

    SUITE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Hairdryer
    • Cable TV
    • Bathrobes
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Microwave
    • Minibar
    • Kitchen

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE QUEEN BEDSTUDIO • DELUXE QUEEN BEDSTU.DX-QN

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    STUDIO DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size Bed • 26 m²STU.H6-QN
    STUDIO Accessible-Queen Size BedPhoto unavailable4 photos

    Sonesta ES Suites Dallas Richardson

    STUDIO Accessible-Queen Size Bed

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Room amenities

    • Hairdryer
    • Cable TV
    • Bathrobes
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Microwave
    • Minibar
    • Kitchen

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOM • 40 m²SUI.B1
    SUITE ONE BEDROOMPhoto unavailable5 photos

    Sonesta ES Suites Dallas Richardson

    SUITE ONE BEDROOM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Room amenities

    • Cable TV
    • Bathrobes
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Microwave
    • Minibar
    • Kitchen
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 26 m²STU.QN
    STUDIO QUEEN SIZE BEDPhoto unavailable5 photos

    Sonesta ES Suites Dallas Richardson

    STUDIO QUEEN SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Room amenities

    • Hairdryer
    • Cable TV
    • Bathrobes
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Microwave
    • Minibar
    • Kitchen

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Sonesta ES Suites Dallas Richardson

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sonesta ES Suites Dallas Richardson

8.4
Excellent
1,001 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.4 /10
Neighborhood
8.8 /10
Amenities
8.4 /10
100 reviews shown
6/10
Pleasant
03 Aug 2026
Yasmine
The hotel was decent overall, but there were a few things that could definitely be improved. The room was clean and cozy, and the lobby was clean and well maintained, which made for a nice first impression.

However, the room had a strange smell, and the carpet felt sticky when walking barefoot, which made it feel less clean than it looked.

Breakfast was the biggest disappointment. The waffle maker wasn’t working properly, so the waffles either came out undercooked or fell apart completely. The breakfast area was messy, and the scrambled eggs were a little watery.

Overall, it was an okay stay, but with a few improvements to the room condition and breakfast quality, it could have been much better.
10/10
Exceptional
03 Aug 2026
Israel
Todo muy bien
8/10
Excellent
02 Aug 2026
Ebony
The property was well maintained and for the money. It was super convenient to have a kitchen for our leftover restaurant meals as well. Our stay was quite comfortable.
6/10
Pleasant
01 Aug 2026
Jessica
The suite room was clean, but the building itself had a really strong smell. Like if they sprayed a lot of air freshener to avoid the smell of something. The building and hallways are old and outdated. Breakfast was okay, waffle machine was out of service for our stay.
10/10
Exceptional
30 Jul 2026
Linda
Near to UTD and China town
2/10
Poor
27 Jul 2026
Ruby
Our ac in the room was out
10/10
Exceptional
26 Jul 2026
Anh
For me this place is excellent
10/10
Exceptional
26 Jul 2026
ShaVosha
This property is always clean, rooms clean, breakfast area is always clean and the property is as well. Very well kept property! I will recommend this property to anyhow.
10/10
Exceptional
23 Jul 2026
Gerardo
I loved my room.
10/10
Exceptional
22 Jul 2026
Sylvia
Room was exactly as described, clean and comfortable. Excellent staff and housekeeping.
10/10
Exceptional
19 Jul 2026
Pauline R
The room was clean and comfortable. The staff was very nice and helpful. The breakfast was delicious. Worth every penny.
Family
10/10
Exceptional
16 Jul 2026
Victor
I liked the location and the price was good as well. We really enjoyed our stay.
Family_with_children
10/10
Exceptional
15 Jul 2026
Sidadiesel
Amazing
8/10
Excellent
15 Jul 2026
Chiheb
Nice hotel
Self
6/10
Pleasant
13 Jul 2026
Lisa
GOOD: The staff was helpful and very nice with easy check-in. The beds and bedding were very good. Parking - plenty of spaces. The room was very clean and the appliances all worked.

BAD:
1 - the internet was terrible and I had connection problems 3 of the 5 nights I stayed, both with my iphone and my Windows PC. Note that I had ZERO problems connecting to wifi with both devices from other locations.
2 - Furniture was awful. The chairs at the table were way too low and the couch was beyond uncomfortable
3 - Towels were very thin
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
Karyn
We were very happy with everything except for the bed. The Linens were too small for the bed which made us battle for cover!!
Partner
8/10
Excellent
11 Jul 2026
Adnan
It is good. Room is clean but smells not really good
10/10
Exceptional
07 Jul 2026
Elaine
Staff friendly. Clean room. Great breakfast. Excellent price.
Partner
10/10
Exceptional
06 Jul 2026
Roah
Did not eat there however parking was easy and safe
Family
10/10
Exceptional
28 Jun 2026
Camren
Room was great breakfast was nice pool was nice .

Trash build up on outside of rooms main buildings but otherwise very nice place will be staying again
Partner
10/10
Exceptional
27 Jun 2026
Jaylon
This was a perfect stay, will be back again
Partner
8/10
Excellent
27 Jun 2026
daniele
good value for price and location
Self
8/10
Excellent
26 Jun 2026
Brianna
I had a wonderful stay at Sonesta ES Suites Dallas Richardson! The suite was spacious, clean, and had everything I needed, including a fully equipped kitchen, which made my stay even more comfortable. The bed was comfortable, and the entire property was quiet and well-maintained.

The staff was welcoming, professional, and always willing to help with any questions. Check-in and check-out were quick and hassle-free.

The location is excellent close to restaurants, shopping, and major highways, making it convenient to get around the Dallas/Richardson area. Overall, this hotel offers great value, excellent service, and a comfortable atmosphere. I would definitely stay here again and highly recommend it to anyone visiting the area.
Self
10/10
Exceptional
24 Jun 2026
Patrick
Nice clean and the staff are attentive. The breakfast bar was amazing. No complaints.
Self
10/10
Exceptional
23 Jun 2026
Pedro
Good
Self
10/10
Exceptional
23 Jun 2026
Jennifer
We were looking for a property to stay in while visiting family in Richardson. The only requirement I had was a comfortable bed and a good price. I was very happy with this find. We spent less than $100/night, and not only was the bed comfortable, there was a hot breakfast every morning that was good as far as hotel breakfasts go. I was able to take advantage of the gym some mornings and the equipment all worked and didn't seem old. We could have taken advantage of other amenities that we saw others enjoying, such as the pool, basketball court, fire pits, and grill, but those weren't in our plans.

My only complaint was housekeeping. They only do light housekeeping every 3 days and a full clean every 5 days. That is fine for me as I don't need someone cleaning up after me on the daily. But on day 3, light housekeeping didn't even include making my bed which I thought was strange. And they removed the extra towels I had requested as well. Which I guess is the main complaint I have; since the towels are small, I would have appreciated having 2 towels per guest as the standard.

But overall, I was very happy with Sonesta ES and will return again next time I'm back in Richardson.
Partner
2/10
Poor
22 Jun 2026
Jarvisha
The room had a strong foul odor upon arrival and appeared to have been inadequately cleaned. Using a black light, I discovered multiple large stains on the bed linens, which raised serious concerns that the sheets had not been properly washed between guests.

The condition of the bedding was so unsanitary and disturbing that I was unable to sleep in the bed. Instead, I remained fully dressed and slept sitting upright on the couch for only a few hours throughout the night. This experience was unacceptable and fell far below reasonable standards of cleanliness, guest safety, and overall sanitation.
Self
2/10
Poor
20 Jun 2026
Kendra
Hotel was very dirty. Entire hallway smelled like marijuana. The free breakfast is disgusting. Do not waste your time staying here. We couldn’t even stay our last night because of the strong odor.
Family
10/10
Exceptional
14 Jun 2026
Karen
My room was clean and comfortable.
Business
10/10
Exceptional
14 Jun 2026
Antoinette
Love the stay was so welcoming.
Family
10/10
Exceptional
11 Jun 2026
Antuan
The pool didnt work the week that we were there. We also had the smoke alarm beep the entire stay. We called maintenance and they replaced a battery and it was still back to beeping especially after the workday. Would still stay here again. Everything else was great! Grounds, food, staff, room,etc.
Family_with_children
10/10
Exceptional
11 Jun 2026
katie
The kitchen was fully equipped with everything we needed. Well maintained. Quiet & safe property. Smart TVs in the room.
Family
10/10
Exceptional
09 Jun 2026
Ahmad
Very helpful staff
High floors are recommended
You should ask for HK to make up your room every three nights
In general we loved the place as it fits for families
Family
6/10
Pleasant
09 Jun 2026
Jasmine
I did like the hotel in general. Only thing is they definitely have roaches. I do not enjoy doing reviews but I genuinely do not like roaches. At all. And Al’s even thought the bed was clean I kept getting bit by something. I honestly do not know what it was.
Family_with_children
10/10
Exceptional
09 Jun 2026
Dwan
Room was clean and spacious. Staff was friendly and helpful. Good location. Pool and gym were great. Would stay again when in the Richardson, Texas area.
Family
8/10
Excellent
08 Jun 2026
Joyce
The hotel is in a wonderful location. The initial appearances average. The lady who assisted me was pleasant until I asked for a room that was not on the first floor. Then she seemed highly irritated but she made the change. Well the hotel was clean there was a musty smell in the hallway. However, my room was in fantastic condition! It was beautifully clean and fresh smelling. It was a very pleasant room to stay in. The breakfast was unappealing but I appreciated it being offered.
Self
10/10
Exceptional
02 Jun 2026
Carrie
Just like Tony, the Tiger great
Self
8/10
Excellent
02 Jun 2026
Darrin
Rooms weren't bad,just had issue with bathroom sink not draining properly.kids loved the pool area.
Family_with_children
8/10
Excellent
01 Jun 2026
Hailey
Its was good for the price paid!
Family_with_children
10/10
Exceptional
31 May 2026
Sabrina
Room was clean and spacious, front staff was very helpful didn’t like plastic couch but I understand some people are dirty.
Friends_and_family Family
4/10
Poor
26 May 2026
Delcina
Staff could be more professional. They lied. I reserved a room since I had two rooms. I needed them next to or the same floor. I was told yes, and I was giving a room number to later find out my second room was on the 3rd floor. when I mentioned that I was giving a room number, the staff ignored me. I was on 229 the second room was supposed to be 230, instead it was on the 3rd floor. I asked for an extra blanket, I was told no. The staff were not so nice.
Family
10/10
Exceptional
25 May 2026
Hilda
Spacious room
Clean
Hot water
Family_with_children
8/10
Excellent
25 May 2026
Relisha
I loved everything about this place from the rooms to the breakfast it was so good and the staff was so nice I’m definitely coming back
Partner
10/10
Exceptional
24 May 2026
Christina
We love staying here. Its always nice and clean. Great breakfast and the rooms are always clean and big! We always stay when we're in town
Friends_and_family Family
10/10
Exceptional
23 May 2026
Yathira
We loved that there were 2 separate bedrooms. Adds privacy when all of your travelers are adults. Loved that there was a full coffee pot to make enough coffee for everyone instead of having to wait until we went to breakfast.
Family
2/10
Poor
06 May 2026
Lemaye
Worse
6/10
Pleasant
29 Apr 2026
sahlu
Fair
Business
10/10
Exceptional
28 Apr 2026
sahlu
Excellent
Business
10/10
Exceptional
24 Apr 2026
Pat
Great breakfast. Nice location
Self
10/10
Exceptional
24 Apr 2026
Jack
It was a Great stay and the breakfast was delicious and the stuff was very kind ..
6/10
Pleasant
21 Apr 2026
Kaylah N
Wasn’t as clean
Family_with_children
8/10
Excellent
19 Apr 2026
Ronald
Everything was fine except the shower/tub in room 312A was extremely slippery and dangerous. The tub floor is slick with no tactile coating or safety strips. An accident and potential lawsuit just waiting to happen.
Friends_and_family Family
8/10
Excellent
16 Apr 2026
Maryann Maddox
Nice clean and spacious room. very secure. Staff was very kind and professional. He was also knowledgeable. I was very surprised at the add-on fee for my dog. not a deposit but a $150 non-refundable fee.
10/10
Exceptional
13 Apr 2026
Hector
Location is perfect. Room was very clean and organized.
Self
10/10
Exceptional
12 Apr 2026
Loyall
It was a surprisingly wonderful experience altogether
Staff was friendly and professional. The locations was great. The facility was clean and well kept. The food was fresh and good. And the price was very good! We plan to do it again.
Family
10/10
Exceptional
11 Apr 2026
Yoeisha
Great and spacious room!
Family_with_children
10/10
Exceptional
06 Apr 2026
Zhaohongzhi
Clean and spacious
10/10
Exceptional
06 Apr 2026
Yoeisha
Clean and spacious room. Nice staff.
Family_with_children
10/10
Exceptional
05 Apr 2026
Anupam
clean room
Friends_and_family Family
10/10
Exceptional
01 Apr 2026
Meghraj
I had a very convenient stay, daily breakfast was fresh although can be varied on daily basis. Overall quite place and pleasant.
Self
10/10
Exceptional
30 Mar 2026
William
Yes to breakfast. Yes to parking
Partner
10/10
Exceptional
30 Mar 2026
Emiye
Excellent
8/10
Excellent
29 Mar 2026
Tracie
The staff was friendly. It was noisy and a person in the parking lot was playing loud music. It was clean and the rooms was large with everything you need. We will stay there again.
Family_with_children
6/10
Pleasant
29 Mar 2026
Shakela
The stay was okay staff was friendly and kind.
10/10
Exceptional
25 Mar 2026
Quan
Yes. Everything was very clean and well-equipped.
Friends_and_family Family
2/10
Poor
25 Mar 2026
Peyton
Staff was rude! And they made me put an incidental deposit down twice!
10/10
Exceptional
24 Mar 2026
MD Saifur Rahman
We really liked our stay, the suite was clean and comfortable, the parking was convenient, the breakfast was simple but GOOD (we really liked that they separated the eggs and the sausage). The staff were very professional, perhaps a little too professional and missing a touch of normal people (when we left, we said that we had a great stay, the response was, \"okay\").
Friends_and_family Family
8/10
Excellent
21 Mar 2026
Felicia
N/A
Friends_and_family Family
10/10
Exceptional
17 Mar 2026
Leticia
The room was clean, bed was comfortable. The breakfast was also good. The area of hotel was nice I felt safe especially traveling alone. Overall it was a great place will definitely stay there again.
Self
10/10
Exceptional
16 Mar 2026
Jesus
Breakfast was very good !! Nice area
Friends_and_family Family
10/10
Exceptional
16 Mar 2026
Sonia
I have stayed here during the pandemic and the facility was great then and still is very good. I will stay here again.
Friends_and_family Family
10/10
Exceptional
16 Mar 2026
Carolyn
Very nice location, quiet neighborhood. Facility extremely clean. Very good hot breakfast and coffee. Pool was closed but getting prepared to open in Spring.
Family_with_children
8/10
Excellent
15 Mar 2026
LaPrincia
Everything
Family_with_children
10/10
Exceptional
08 Mar 2026
Ana Maria
Very clean room! Very comfortable bed!
Friends
10/10
Exceptional
04 Mar 2026
Marisol
Clean and kind staff great location
8/10
Excellent
28 Feb 2026
Jacqueline
The room was very spacious! Lots to offer! Home away from home! The bathrooms and bed were comfortable. Front staff was helpful, clear, and concise.
Friends_and_family Family
6/10
Pleasant
22 Feb 2026
Anthony
The room was clean, the breakfast was not great. We got a room for 3 people; a king and the pull-out sofa, the sofa bed was broken. We reported it the first night was told that they would send someone up the next day. We had to use the stools and a suitcase to prop it up. Nobody ever came to fix it. We book a 4 day stay, there was no resolution.
8/10
Excellent
20 Feb 2026
Felisha
Watwr wen
6/10
Pleasant
18 Feb 2026
Dawn
I was charged $35 for something and unable to get a reason, but left the room clean. Literally emptied the dishwasher prior to leaving as well.
The room was nice but the charge definitely dampened the rating
Partner
10/10
Exceptional
17 Feb 2026
Meng
Room
4/10
Poor
16 Feb 2026
Jennifer
Small nasty kitchen roaches under the microwave and in the stove when turned on roaches came out like crazy. Front staff did nothing. Then to make it worse the bed was so hard and unsleepable. We slept on the couch.
Friends_and_family Family
6/10
Pleasant
07 Feb 2026
Lawrence
the room was cool, customer service was excellent,, but the breakfast was horrible, from the powder scrambled eggs to the paper thin bacon
Business Family_with_children
10/10
Exceptional
06 Feb 2026
Kenneth
Clean room, excellent staff and great amenities.
Leisure Family
10/10
Exceptional
31 Jan 2026
Te'Angela
Room was nothing short of spotless
10/10
Exceptional
29 Jan 2026
Ramiro Herrera
Staff was great
Business Self
8/10
Excellent
21 Jan 2026
Shawn
Great hotel for the price.
10/10
Exceptional
21 Jan 2026
Dolce
Excellent
Business_and_leisure Family_with_children
10/10
Exceptional
19 Jan 2026
Brian
Overall good experience
Business Self
6/10
Pleasant
12 Jan 2026
Gary
Nice and Spacious
Leisure Family
10/10
Exceptional
10 Jan 2026
Adrian
Love this hotel great service great people and great food
6/10
Pleasant
04 Jan 2026
Dewayne
Had a party of 6 not enough pillows towels. Breakfast was ok but not restocked very well and pancake machine never worked for entire stay. Nothing that was bad but nothing that was great either
Friends_and_family Family
10/10
Exceptional
01 Jan 2026
Marisol
Wonderful staff and clean property safe and full kitchen
10/10
Exceptional
01 Jan 2026
Joey
Yes it was very clean. The staff was amazing.
10/10
Exceptional
26 Dec 2025
Ashlyn
The room was very spacious and clean. It wasn’t noisy and the front desk clerks were very nice and explained eveeything nicely. I would definitely come back to stay!
10/10
Exceptional
26 Dec 2025
William
All wss good except the breakfast. Milk spoiled. Only regular coffee no decaf. No ice. Eggs so-so. Skipped breakfast after first morning.
Leisure Family
10/10
Exceptional
22 Dec 2025
Shannon
Very clean from and amenities were great!
6/10
Pleasant
21 Dec 2025
Corbin
Tv didn’t work and water pressure to toilets was horrible
Business Family
10/10
Exceptional
20 Dec 2025
Joy
Very spacious room. Kitchenette has everything we would need for a longer stay (stove, refrigerator, pots and pans, and plates and cutlery, even a can opener!) and everything is very clean. Friendly desk clerk, easy parking, very quiet.
Leisure Partner
10/10
Exceptional
12 Dec 2025
Darlena
Check in was quick and easy. The room was clean and had everything we needed. Would stay again.
Leisure Family
8/10
Excellent
11 Dec 2025
Purushotham
spotless

Location & surroundings

Sonesta ES Suites Dallas Richardson
1040 Waterwood Dr, Richardson, United States

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Sonesta ES Suites Dallas Richardson

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