Name: Baymont by Wyndham Plano
Address: 621 Central Parkway East, Plano, 75074, US

2/10

Poor

25 Jul 2026

Mandi

We left immediately bc the lobby smelled of drugs and felt unsafe!!!!!!

10/10

Exceptional

20 Jul 2026

abdul

I had a wonderful stay at this hotel! It is very clean, comfortable, and family-friendly, making it a great place to stay with kids. The price is very reasonable, and the overall experience exceeded my expectations.
The staff are incredibly kind, welcoming, and always happy to help. A special thank you to Manish at the front desk. He was exceptionally friendly, professional, and went above and beyond to make sure we had everything we needed. His kindness and outstanding customer service made our stay even more enjoyable.
I truly appreciate the hospitality from everyone here. I highly recommend this hotel to anyone looking for a clean, comfortable, family-friendly hotel with amazing staff at a very reasonable price. I will definitely stay here again whenever I'm in the area!

Self

10/10

Exceptional

12 Jul 2026

Lisa

Everything was excellent

Self

8/10

Excellent

12 Jul 2026

Stephen

Clean room. A/C was nice. No a/c in lobby or hallways.

Partner

6/10

Pleasant

10 Jul 2026

Robert

Front entrance and the building is aged, somewhat questionable, but the AC blows ice cold, the bed is very comfortable, room clean and ready for a good night sleep.

If you are the type of person that worries about everything, don’t stay here. I don’t think you will be happy and only leave a bad review.

Glad I stayed, excellent price and my three night stay was pleasant, safe and restful. Thanks to the staff.

Self

2/10

Poor

29 Jun 2026

Vicente Beltran

When we came to our room, the room it was a lot of cockroaches. We stayed because I arrived very late that night; if it had been earlier, I would have requested reimbursement, and we would not have spent the third night. I decided to move to another hotel. Bad experience overall

Friends

2/10

Poor

18 Jun 2026

Howard

This property appearance was very disappointing. It was like a section 8 community

Self

2/10

Poor

14 Jun 2026

Thomas

We arrived and cancelled our room after we saw the condition. There were roaches and unsavory people hanging around the lobby and property.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Sonia

The rooms were clean, but there was a strong smell of Marijuana throughout the inside and outside. The staff member that was in charge of the breakfast area was rude and snapped at guests. The pool was not open. The website stated there was a pool but it was closed. The Ice machine most of the time has no Ice. The front desk staff was very pleasant and cheerful.

Family_with_children

10/10

Exceptional

24 May 2026

Anita

The room was clean and very quiet. The breakfast supply could have been better. Out of most everything.

Friends_and_family Family

4/10

Poor

22 May 2026

Justin

I asked for a downstairs room and was asked if I had any disabilities. When I said I'm just autistic and have alot of stuff (cause I didn't want to argue about the fact he should never asked me that) I was talked down too. The website said a full breakfest bar which it wasn't. Will not stay again

Self

4/10

Poor

19 May 2026

Jacob

Hotel had mold and a barking dog. You're sent a message after check in telling Expedia NOT to call and ask for a refund under any circumstances. I suspect that people arriving and calling to ask to cancel their stay happens often.

2/10

Poor

18 May 2026

Gregory

stains on walls and curtains,

6/10

Pleasant

16 May 2026

Skye

The people were nice and fun to talk to, but I just wish it was a little cleaner. My room smelt a lil funky but oh well.

Self

10/10

Exceptional

01 May 2026

Eric

Breakfast was always made for us fresh clean room and plenty of heat and air conditioning for the hot summer days and a cold winter nights if you ever get a chance to meet Alex he's a good friend of mine that's how I was able to beat him because he works there very caring and nice guy and very helpful and knows his job this guy deserves a nice promotion that I hope he gets in the near future very deserving kind soul . Management has worked very hard keeping the property very respectable and red of all the troublemakers that wants flooded the place I can honestly say has done a really good job cleaning the place up safe for all customers and employees with 24 hours by the local police in high tech cameras on property very safe place to stay for everyone and shout out to the rest of the staff and management for always being there for me and helping me when times were rough for me and hope to visit again soon love you guys. Eric Mcneal

Business Friends

2/10

Poor

01 May 2026

Joey

The place was a dumb. Room looked like it hadn’t been cleaned. We stripped the beds and used our own bedding. The wash clothes looked like they hadn’t been washed. We used our own stuff. Not worth staying at

Partner

6/10

Pleasant

30 Apr 2026

Carvis

The breakfast was terrible we left the hotel to find some breakfast. The air conditioning worked good, the chair in the room was in poor shape, and the sheets had stains on them.

Friends_and_family Family

2/10

Poor

28 Apr 2026

Ryan

The lobby and hall ways smells like pee and the room I had stunk as well but not like pee like someone lived there a long time and their smell stayed behind.

8/10

Excellent

27 Apr 2026

Lisa

The hotel needs immediate upgrades but the staff is exceptional!

Self

4/10

Poor

22 Apr 2026

Ailton

The breakfast didnt even have eggs, they only had waffle and potatoes for warm food. The hallway smelled like weed. The staff did the best they could with the people that use the hotel. Out tub was painted over, the door of the bathroom 332 has a hole on it, the tv would not connect to the internet. We are not coming back there.

4/10

Poor

20 Apr 2026

Venkata Uday Teja

AC was not working properly, room was not at all clean, many cockroaches were found in the room. Can smell cigars everywhere in the hotel, safety wise its not at all recommendable. Very uncomfortable to stay with family

Family_with_children

6/10

Pleasant

19 Apr 2026

Sharon

Breakfast items not available even though we had breakfast 2 hrs before closing.

Partner

10/10

Exceptional

12 Apr 2026

Lisa

Great staff and great breakfast

Self

6/10

Pleasant

09 Apr 2026

Lisa

The staff is awesome but the hotel is in desperate need for upgrades badly. The hotel smells heavily of stale smoke. My toilet handle is very faulty.

Self

2/10

Poor

08 Apr 2026

Eileen

Hotel was filthy. Sheets had hair and spots so we requested for clean set which we changed ourselves. There were roaches in the bathroom, dust on furniture, door security latch loose, repairs on bathroom door were horrible and floors were filthy. I can't believe it's part of the Wyndham hotel chain. Wyndham should revoke their name and not be associated with this hotel. Will not stay at this hotel ever again!

Partner

4/10

Poor

29 Mar 2026

Jason

Nice staff. It's just an old building and certainly smells like it. Very thin walls, the ac didn't seem to keep the room cold. The toilet was not attached to the ground. One lightbulb in all lamps.

8/10

Excellent

23 Mar 2026

Ashley

John at the front desk was AWESOME!!

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Chermaine

Definitely shouldn’t cost over $100 a room. Lobby stinks, Room had damages, Offers Free Breakfast but Its just continental(Cereal/Pastries) excepts for waffles.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Farshal

good

4/10

Poor

02 Mar 2026

Benjamin

Fantastic staff, however due to the cleanliness of my room as well as the constant odor, I felt it best to end my stay early

Self

6/10

Pleasant

09 Feb 2026

Mohammed

With

6/10

Pleasant

02 Feb 2026

Eunice

Bathtub and shower need upgrading, breakfast was meager. Staff not personable at all.

Partner

6/10

Pleasant

29 Jan 2026

Benjamin

The room should be taken off market and the ac/heater plus the hair dryer needs to be replaced. The countertop needs to be fixed. It's being held up by a 2x4 at 1 end. Not Good.

4/10

Poor

28 Jan 2026

Benjamin

The ac/heater made a loud sound when it came on and I notified the front desk about it Friday when I got in my room and asked for another room on the 3rd floor and it never happened. Plus the hair dryer doesn't work properly, no heat coming out of it. And the bathroom counter is being held up by a piece of 2x4. That room needs to be taken off market and totally fixed before being rented to anyone else.

2/10

Poor

27 Jan 2026

Laura

No water alllll stay wants to charge me full price

Business_and_leisure Friends

2/10

Poor

27 Jan 2026

Haider

Not clean…….strong cigaret smell inside the room….

6/10

Pleasant

09 Jan 2026

MARIA

The room was okay. Just felt bad of the breakfast. The piggies were burnt😭 pancake not good tasting. Although, price is good . Not expecting that much.

10/10

Exceptional

07 Jan 2026

Tiffany

Room is clean and staff are very nice

Business Partner

2/10

Poor

10 Nov 2025

Jeffrey

Booked a king size bed and was given a double queen. The room smelled like absolute mold and musty. Dead cockroach in the tub and live one crawling around in bathroom. Shower curtain looks disgusting. Stuck pieces of hard candy on carpet. You can’t connect the tv to the WiFi to stream anything. And the toilet barely flushed. I was told I would be refunded my final night but I have not been.

Leisure Family

8/10

Excellent

07 Nov 2025

Matthew

The staff was super helpful and I stayed while my tiny home was being remodeled for 3 week they were more than accommodating the housekeeping is a Joy they clean everyday the

8/10

Excellent

26 Oct 2025

Matthew

The staff is helpful and friendly it's not been a bad stay it's been quiet peaceful

6/10

Pleasant

21 Oct 2025

wossam

It was all good.

Business Self

2/10

Poor

19 Oct 2025

Anglea

Not good

Leisure Family

6/10

Pleasant

18 Oct 2025

Lorraine

The room was clean but the hallways could have been cleaner. The last day there were ants in my room although I didn’t have a drop of food in the room. Only one bar of soap and no soap holder in shower. They should put up dispensers. The room was dark and the vinyl chairs were badly cracked. The walls need painting.
It’s an inexpensive hotel but was very convenient for my visit. I saw one lady carrying out a huge bag of food one morning- she reminded me of a homeless person. There was a pile of luggage in a corner of the hotel that was there during my 3 day stay. It was the same luggage all 3 days.

Leisure Self

2/10

Poor

15 Oct 2025

Bradley

Do not take your children here! Questionable clientele and visitors. Smelled pot at front desk upon arrival. Too late at night to find another hotel. Tub and tiles in shower damaged/missing. Tub was stained gray with dried white paint/plaster in it. Lamps broken. On/off switches did not work. Broken bulbs in lamps. TV did not work. Furniture held together with tape. Sheets stained brown.
Based on the condition of the hotel and other observations we didn’t dare eat the free buffet breakfast.
We couldn’t get out fast enough the next morning. We canceled our reservation for the following night and ended up making reservations at a Drury Hotel which was fantastic and I highly recommend.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

andrew

Nothing needs to be said!

2/10

Poor

13 Oct 2025

Paul

Places horrible filled with roaches

Partner

2/10

Poor

12 Oct 2025

Angela

We had not even checked into the room when another customer was checking out without staying due to roach infestation. This is the second time I’ve tried to stay at a Baymont and the smell and suspicious activity prevented us from staying.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Paul

It's a nice place

10/10

Exceptional

25 Sep 2025

andrew

Lovely staff!!

Leisure Self

10/10

Exceptional

24 Sep 2025

andrew

Lovely people!

Leisure Self

10/10

Exceptional

17 Sep 2025

Meiko

They are clean and very nice at the front desk

Business_and_leisure Family

8/10

Excellent

16 Sep 2025

ursula

Good for a part 2

There's a 50 deposit cash only
I had a used towel hanging on the back door of the bathroom
Room was decent
Bathroom is small and no place to store your soap or body wash in shower
Overall I would stay again

Partner

10/10

Exceptional

10 Sep 2025

andrew

Great place to stay when apartment complex is acting up and fixing AC!

10/10

Exceptional

03 Sep 2025

Verified traveler

Good Service and venue. Fair price.

Staff was very attentive. Pleasant stay. Some fixtures in thr room need attention, but oth than that thd room was good.

Self

4/10

Poor

31 Aug 2025

Christopher

Continental breakfast was terrible

Leisure Self

2/10

Poor

26 Aug 2025

Temperance

It was cheaper than surrounding properties and the AC worked. Aside from that, sleeping in your car might be a viable option instead. Facility was lacking maintenance, staff was scarce, sheets were dirty, and breakfast offerings were a joke. Rotten bananas, stale bagels that crumbled, bread that birds wouldn’t eat, and the only things I felt safe in consuming were cereal and coffee creamer.

Leisure Self

10/10

Exceptional

23 Aug 2025

Andrew

Nothing

2/10

Poor

19 Aug 2025

Verified traveler

Do not stay here

The sheets were dirty and stained. The beds were uncomfortable. There was a cockroach in the bathroom. There were unsavory people loitering in the parking lot.

Friends_and_family Family

2/10

Poor

18 Aug 2025

Austin

Maybe try the other place

Hotel is in terrible shape. Nothing works the way it should. The sheets were filthy. The breakfast might be ok but I wouldn’t know because I left as soon as I could.

Self

2/10

Poor

01 Aug 2025

ABU

Heavy Marijuana smell begins from the lobby, the moment you step into the hotel, and everywhere until you go to your room. I stayed a week, and the smell never went away. WORSE HOTEL EVER. Everything is broken and dirty, with bugs in the room. When I say everything, I mean EVERYTHING. People (looks kinda homeless) smoking WEED all over, LIKE outside the hotel, every single entrance, swimming pool, etc. This type of hotel shouldn't be listed by Orbit at all. VERY VERY DISAPPOINTED..

Business Friends

6/10

Pleasant

27 Jul 2025

John

Brea

Business Family

8/10

Excellent

24 Jul 2025

Shermin

Great place

Leisure

6/10

Pleasant

24 Jul 2025

Misganaw

Bad smell in the room specially when I enter

4/10

Poor

23 Jul 2025

Bryce

We had a room with bugs everywhere, stains on the bed, and cigarette holes on the floor and bed. Luckily, someone was excellent in resolving the problem by moving us to another room that had been properly sprayed down and cleaned, no bugs or stains. Big props to him, but hoping management will take better care of the rooms to prevent the issue with the first room happening again.

I hope Expedia also will move away from occupation tourism in the West Bank, and also accurately state that the rooms here are not refundable.

On night two, the manager also kept bugging us by repeatedly knocking the door to check how things were going, while also being non-responsive to the concerns we shared about the first room. The bathtub was peeling in both rooms. The breakfast is understocked and kinda sad. Smells like smoke throughout the entire building despite it supposedly being non-smoking. I was able to find better places nearby with similar prices at the end of our reservation, so take the extra effort to look for them. This one is not the worst out there, but it's pretty uncomfortable. The employees seem to be the only good elements of this place.

Business Family

6/10

Pleasant

18 Jul 2025

jeff

You get what you pay for

While brushing my teeth a roach ran across the mirror. Hotel hallways smelled dank like stale weed and cigarettes. There was a homeless guy in the bushes eating pizza. Breakfast was lackluster. They were serving small pigs n a blanket, they put out a total of 6 out while I was down there for 30 minutes. Several people came down and there was nothing left. Don't know what I was expecting for $70

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Markicsha

Hiccup, but good.

Though there was a bit of a hiccup over my reservation, I was checking in super late, the hotel honored the reservation and told me that I could clear up any discrepancy in the morning. The staff was extremely helpful, especially the night guy Alex.

Partner

8/10

Excellent

01 Jul 2025

Pedro

Close to business area

Business_and_leisure Self

10/10

Exceptional

30 Jun 2025

angel

Loved it

Leisure Partner

2/10

Poor

29 Jun 2025

Melissa

It was convenient for where I needed to be. The place was very dirty there was black curly hair in the beds there was dirt and Lent all over the beds the floors looked at their head they had not been vacuumed, the bathtub could only get hot water so you can barely stand to shower the knob was broken and you could barely turn the water on. There were signs everywhere that said 100% smoke-free however the entire facility smell of cigarette smoke marijuana smoke cigar smoke and very stale

Business_and_leisure Family

2/10

Poor

29 Jun 2025

Solomon K

Worst ever

I would not recommend this place to anyone. Fake reviews online and the photos are deceptive

Partner

2/10

Poor

29 Jun 2025

Pradeep

Property maintenance is very bad.. Room are very

8/10

Excellent

23 Jun 2025

Tim

Great older property

4/10

Poor

19 Jun 2025

Andante

Everything has stains on it from the pillows to the shower curtain. There was dirt on the toilet lid and shower curtain. And when I was about to jump in the shower a roach crawled out from the cracks in the wall. Was here for two days for a concert and would never go back!

Partner

8/10

Excellent

17 Jun 2025

arturo

Had a good & quiet time. No issues

4/10

Poor

03 Jun 2025

Crystal

My experience wasn’t pleasant at all. The place needs a good cleaning. They need all new sheets! Even the coffee was horrible.

Friends_and_family Family

8/10

Excellent

01 Jun 2025

ata

Overall nice place to be.

2/10

Poor

28 May 2025

Kealy

Had 2 rooms booked, one of the rooms didn’t have working AC, was able to get a different room pretty easily. The new room didn’t have a fridge that worked. Breakfast was mediocre at best. Whole place smelled like cigarettes, despite it saying several times it was a nonsmoking facility.

Spotted cockroaches coming out of ice machine. Beds were too high up, not very family friendly

Friends_and_family Family

10/10

Exceptional

25 May 2025

Christopher

Nice staff

Business_and_leisure Family_with_children

10/10

Exceptional

21 May 2025

Shermin

Great stay

Leisure Family

6/10

Pleasant

19 May 2025

ata

Overall not bad for the price, but bed sheets are mostly not clean. Shower tabs are old. Still good place to be .

2/10

Poor

18 May 2025

Noreen

This is a terrible place. The place has a distinct smell to begin with, beds were made, but there were visible handprints on the headboard, bathtub was filthy, refrigerator was not getting cold and the freezer part was iced over -there was also a drink that was left inside it, the elevator was trying to go up and the door was wide open when it did that (we used the stairs every time after that), and the upholstery on the office chair was tattered and peeling. I’ve never felt this unsafe and uncomfortable in any rental. The young man at the front desk offered a full refund, and we appreciated that.

Family

4/10

Poor

06 May 2025

Calvin

The breakfast was horrible; burned pigs in a blanket and weak juice.

Business Self

2/10

Poor

04 May 2025

Dewuyne

I deserve a refund, not comfortable at all and bed

By far one of the worst wydham hotels ive stayed at. Not clean at all.

Business

4/10

Poor

26 Apr 2025

joel

It’s at a convenient location good size rooms but it’s nasty. I saw roaches and room smells like cigarette smoke

Leisure Friends

2/10

Poor

10 Apr 2025

Jef

Avoid

The hotel was disgusting - garbage left in corridors, not collected, cockroaches disgusting state of the freezer with black mould and dirty bath etc etc etc

Business

10/10

Exceptional

24 Mar 2025

Hugo

Good

Our stay was pretty good and staff was friendly.

Friends_and_family Friends

2/10

Poor

21 Mar 2025

Rachid

Dirty ,rust,roaches...

Friends_and_family Family

10/10

Exceptional

19 Mar 2025

Al

Hhhh

8/10

Excellent

16 Mar 2025

Christopher

Calm down and hear the problem out before you just react. Good customer service goes along way. Alex is great!

Leisure Family

8/10

Excellent

14 Mar 2025

Jeremiah

Great stay

Leisure Family

2/10

Poor

12 Mar 2025

Amanda

The walls in the room had terrible patch work. The smoke detector was damaged. There was a roach in the shower. When i asked for an extra pillow or more towels, he said they were out. It was a terrible experience.

Leisure Partner

10/10

Exceptional

06 Mar 2025

Christopher

The morning time staff is a bit rude.

Leisure Family_with_children

2/10

Poor

15 Feb 2025

Robert

Loud and noisy. Staff not friendly. Hallways lined w trash, stinks. Bugs, roaches everywhere. Rooms run-down, furniture soiled, stained and dirty. Place should be condemned.

Leisure Self

4/10

Poor

07 Feb 2025

Anabel

I'm going to reserve my opinion, but it is a place where I will not consider on my work trips to Plan Tx

Business Self

6/10

Pleasant

12 Jan 2025

joe

business

I stay there for 5 night and had no room service to clean the room and had to stop the staff in the hall to get fresh and clean towels.

Business

8/10

Excellent

11 Jan 2025

Verified traveler

Good room for the rate

Hotel was clean and provided a comfortable room.

Self

8/10

Excellent

05 Jan 2025

CARL

Getaway

The room was nice and clean. Very quiet

Self

2/10

Poor

08 Dec 2024

Joana

Horrible 😞

We arrived after 1 a.m. We thought the room was ready because the reservation was made several days ago and we paid early online. But it seems they gave us a room that was out of order. The bathroom was dirty and had mold. The towels were yellow and the bathroom curtain was yellow.

Friends_and_family Family

4/10

Poor

08 Dec 2024

Heather

POOR

I would not recommend staying there. We had roaches in our room, mold in the picture frames in the room. Door jam busted on the bathroom door, mold on the lamp shades. The halls smelt of Marijuana. Mold on the window shades. The housekeeping didnt even come to clean or restock the room.

Friends_and_family Family