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Candlewood Suites Dallas Plano East Richardson

Dallas - TX · United States

2401 E. George Bush HwyView location

8.0/10Excellent587 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.6/108.6
Condition8.2/108.2
Location9.0/109.0
Neighborhood8.4/108.4
Quality10.0/1010.0
Value8.4/108.4
Amenities7.8/107.8
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Candlewood Suites Dallas Plano East Richardson

Experience comfort and convenience at our newly renovated hotel in Plano. Our modern amenities and welcoming atmosphere provide a true home-away-from-home experience, whether you're here for business or leisure. Located on Plano's east side, we're near a charming downtown area with brick-lined streets, unique boutiques, and diverse restaurants.

We're also conveniently located just off President George Bush Parkway and minutes from the Richardson Telecom Corridor, with easy access to major companies like State Farm, Cisco, and Texas Instruments. Our hotel offers a 24-hour business center and complimentary high-speed Wi-Fi throughout.

Maintain your fitness routine in our 24-hour fitness center and enjoy the convenience of our complimentary guest laundry. Leisure travelers can explore nearby attractions, including Firewheel Town Center and the ArtCentre of Plano. Book your stay today, and let us take care of you.

Read more about this hotelShow less

When you stay at Candlewood Suites Dallas Plano East Richardson by IHG in Plano, you'll be in the business district, within a 10-minute drive of University of Texas at Dallas and Baylor Scott & White The Heart Hospital.

This hotel is 11.7 mi (18.8 km) from Galleria Dallas and 14 mi (22.5 km) from Southern Methodist University. Make yourself at home in one of the 92 individually decorated guestrooms, featuring kitchens with refrigerators and stovetops.

Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 AM
Check-out until 11:00 AM

Hotel policies

Noise-free rooms not guaranteed LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: USD 50.00 per day

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Optional fees
    • Pet fee: USD 20 per pet, per night (maximum USD 150 per stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

CityLine 2 km / 1.2 mi
ArtCentre of Plano 3.2 km / 2 mi
Collin Creek Redevelopment 3.4 km / 2.1 mi
Eisemann Center for the Performing Arts 4.4 km / 2.7 mi
Breckinridge Park 4.6 km / 2.9 mi
Pecan Hollow Golf Course 4.7 km / 2.9 mi
Oak Point Park & Nature Preserve 6 km / 3.7 mi
Plano Convention Center 6.2 km / 3.8 mi
Firewheel Golf Park 6.6 km / 4.1 mi
Methodist Hospital Campus for Continuing Care 7 km / 4.4 mi
Curtis Culwell Center 7.3 km / 4.6 mi
Hawaiian Falls Garland 7.6 km / 4.7 mi
The Main Event 8.2 km / 5.1 mi
University of Texas at Dallas 8.5 km / 5.3 mi
Galaxy Rooms 9.4 km / 5.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 92
  • Number of floors (main building): 5
  • Suites: 92
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Airport ShuttleExtra charge
Show 25 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Terrace
  • Luggage roomExtra charge
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Library
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • TV lounge
  • Game roomExtra charge
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDS • 1 BedroomSTU.2Q
    STUDIO TWO QUEEN BEDSPhoto unavailable3 photos

    Candlewood Suites Dallas Plano East Richardson

    STUDIO TWO QUEEN BEDS

    Room photos

    3 photos

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Tea and coffee making facilities
    • Fridge
    • Microwave
    • Kitchen
    • Dishwasher
    • Alarm clock
    • DVD player
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWSSTU.WV

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO ONE BEDSTUDIO • ONE BEDSTU.1B

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q-1

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-3

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 25 m²STU.QN
    STUDIO QUEEN SIZE BEDPhoto unavailable4 photos

    Candlewood Suites Dallas Plano East Richardson

    STUDIO QUEEN SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKINGSUI.NM-QN

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 25 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable3 photos

    Candlewood Suites Dallas Plano East Richardson

    STUDIO KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARD • 1 Bedroom • 25 m²STU.ST
    STUDIO STANDARDPhoto unavailable2 photos

    Candlewood Suites Dallas Plano East Richardson

    STUDIO STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 37 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Candlewood Suites Dallas Plano East Richardson

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST
    Room STANDARDPhoto unavailable1 photo

    Candlewood Suites Dallas Plano East Richardson

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST-1

    Photos are not available for this room type.

    Candlewood Suites Dallas Plano East Richardson

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 25 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable4 photos

    Candlewood Suites Dallas Plano East Richardson

    SUITE KING BED ONE BEDROOM

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Candlewood Suites Dallas Plano East Richardson

8.0
Excellent
587 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.2 /10
Location
9.0 /10
Neighborhood
8.4 /10
Quality
10.0 /10
Value
8.4 /10
Amenities
7.8 /10
100 reviews shown
6/10
Pleasant
10 Jul 2026
Sarah
I checked in, dropped off my things, then went out for a few hours. When I returned, my key card wouldn't work. The staff at the desk was very nice, but it took almost a half-hour for her to figure out that my reservation had somehow changed to a different date- AFTER I'D ALREADY CHECKED IN. Finally got into my room and went to bed, only to be awakened at 3am by the toilet making a loud, high-pitched sound. Flushed it a couple of times and that sound went away, but then it wouldn't stop running. Closed the bathroom door and went back to sleep. 6:30am, and people are taking loudly in the hallway. Gave up trying to get back to sleep and just left.
Self
4/10
Poor
26 Jun 2026
Pietro
Arrived after midnight and room smelled of cleaning chemicals. Was too tired to say anything but smelled bad and hurt my eyes. Next morning complained to person at front desk and he seemed uninterested and was unhelpful. I asked to change room but he said he would first have to send someone to check out the problem beforehand. I went to work and when I can back, person at counter had no idea of the situation.
She was very helpful and had me change rooms. Second room was a lot better.
I will never stay here again.
Self
6/10
Pleasant
20 Jun 2026
Nick
The property was clean. The staff was nice. However, the heat didn’t work well when we tried to take some of the chill out of the room. Also, our refrigerator ice maker didn’t work and the hotel didn’t have an ice maker outside of the rooms.
Partner
10/10
Exceptional
24 May 2026
Daniel
The room was big and nice. Everything worked. The kitchen floor had some wear and tear that will need to be addressed soon, but it did not impact us. I would have liked a dish sponge and some dish soap so I could clean a bowl without having to run the dishwasher (dishwasher detergent was provided). The staff was great. The surrounding area was very noisy and had a lot of trash laying around and many people did not pick up after their dogs, but these things are mostly out of the hotel's control so I don't fault them for it.
Partner
10/10
Exceptional
20 May 2026
ryan
Good
2/10
Poor
13 Apr 2026
Richard
Check-In was okay get to the room microwave didn't work they said it wouldn't be able to be fixed till Monday I got on stairs I called the front desk he told me to hold on 5 minutes she'll call me back I waited 20 minutes she didn't call back. She was extremely rude when I brought up microwave again and never offered to switch rooms the bathtub had mold in it it was very nasty looking would not recommend this place to my friends I would think the management needs to change approach on who they hire as far as hospitality goes. In the past they have been okay but nowadays I would not come back to this place ever again.
8/10
Excellent
10 Apr 2026
Fonzi
Great location. Very clean. The sketchy people staying and the carpet that was frayed made it 4 stars. But over all it was a good stay.
Self
8/10
Excellent
20 Mar 2026
Judy
Would stay again
Self
2/10
Poor
18 Mar 2026
Ryan
I did not stay there. I had to walk across the parking lot to another hotel. I waited for over 30 minutes in the lobby. I hollered for someone called the front desk multiple times. No one would come check me in. When I called later that night someone picked up and I told him I wanted to cancel my room and she started to argue with me. I told her I called and no one answered and she said yes, she did. I know for a fact she didn’t because I was in the lobby. Awful hotel I will never go there again.
4/10
Poor
16 Mar 2026
Kevin
Shower had no pressure
10/10
Exceptional
15 Mar 2026
Lakenua
Great Staff
2/10
Poor
15 Mar 2026
Xiaotong
There are ants on the bed .
No room cleaning on time
4/10
Poor
12 Mar 2026
Leslie
There was so much room deodorizer sprayed through the lobby and hallways we could taste it! It was horrible. We hurried as fast as we could to get to the stairs b/c there was no smell in the staircase - we were on the 5th floor. The queen size bed was terrible; it was depressed in the center and we had to climb out of the center to get out of the bed. The kitchenette with the stovetop was the only good thing about that place.
Partner
8/10
Excellent
10 Mar 2026
William
parking was good and the ammenities were good.......staff at checking and check out seemed more interested in talking on the phone
Friends
10/10
Exceptional
28 Feb 2026
Natalie
Nice and quite. Peaceful. Safe.
Self
2/10
Poor
23 Feb 2026
Meagan
Horrible service!!
10/10
Exceptional
16 Feb 2026
Darla
Staff friendly, it was quiet and very clean and comfortable 👌
Partner
10/10
Exceptional
15 Feb 2026
Darla
Very comfortable, very clean,staff was awesome and very welcoming. The room was awesome!
Partner
8/10
Excellent
31 Jan 2026
Robert
The room was clean and the hotel staff is very friendly
Self
10/10
Exceptional
23 Jan 2026
Orlando
Yes
Business
4/10
Poor
22 Jan 2026
Lonnie
Room smell like dog
Friends_and_family Family
10/10
Exceptional
18 Jan 2026
Eric
Good value, clean, nice staff
Business Self
10/10
Exceptional
02 Jan 2026
LaShannon
The staff were amazing and the room made my expectation.
Business
10/10
Exceptional
27 Dec 2025
Robert
Its was quiet but the aggressive breed of animals they have staying is not so friendly
Self
6/10
Pleasant
27 Dec 2025
Chris
Pretty nice found a roach in one of the rooms but they gave me a nice clean one same day
Self
6/10
Pleasant
26 Dec 2025
Sridhar
Decent stay
Business Self
8/10
Excellent
25 Dec 2025
Robert
Kitchen was clean staff was nice
Self
8/10
Excellent
06 Dec 2025
Claudia
It was pleasant inside and staff was friendly but outside was scary- poor lighting at night! Tv remote didn't work. Staff said couldn't fix it.
Business
8/10
Excellent
06 Dec 2025
Robert
Yes the staff is great and room clean
Self
10/10
Exceptional
30 Nov 2025
Michael
It’s good no breakfast but can cook in room easy to find off highway
4/10
Poor
29 Nov 2025
DIRK
Had to try 3 different rooms to find one that did not smell like dog.
Partner
10/10
Exceptional
20 Nov 2025
Ashley
Everything was great
Business_and_leisure Pet
8/10
Excellent
11 Nov 2025
Trillyne
I did not hate this hotel stay. Everything is pretty average, staff at the front desk was kind, always provided anything we needed.

The kitchen was fully equiped, bathroom clean with fresh towels. Dove soap for shampoo, conditioner, body wash and hand soap. Which was lovely. Free washer and dryer, and a small store for any toiletries or snacks/ frozen meals.

The stay was nice, the worst thing that happened was a hair from the previous visitor was on the bed sheet.

No bugs no stink, barley heard any neighbors.
Leisure Partner
2/10
Poor
09 Nov 2025
Bennie
The Desk manager was rude. The worst check in experience in my life.
Business Self
10/10
Exceptional
05 Nov 2025
Kenisha
Everything was good for the short amount of time we were there, it was just an overnight trip.
Friends_and_family Family
2/10
Poor
18 Oct 2025
Marisol
First room checked into was infested with cockroaches and had to move second room also had dirty bed sheets and bathroom had hair in tub and mold as well as cobwebs and dirty bedroom and lighting - chairs and lampshades with holes and broken tried to complain to front desk worker and she advised I was not allowed to return since I complained about the conditions! Disgusting an embarrassment to IHG
Leisure Partner
10/10
Exceptional
06 Oct 2025
Darrell
Staff were very friendly and accommodating. The hotel was clean, parking area well lit, and all outside doors required key access to enter. We felt very safe at this location.
Business
10/10
Exceptional
21 Sep 2025
Christian

Great place to stay

It's not the newest hotel in the area, but I got to say it's clean, the staff was nice and the room was really comfortable. I slept like a baby.

I had no problem finding where to park.

I'd would definitely stay here again.
Business
10/10
Exceptional
01 Sep 2025
Beau
The staff were very nice
Family
6/10
Pleasant
23 Jul 2025
Chibuzor
7/10
10/10
Exceptional
22 Jul 2025
Jennifer

Awesome as always!

Kenwood suites is and always will be one of my favorite hotels to stay at Great hotel for the price staff's always polite and courteous it's always clean and it has great perks!
Self
8/10
Excellent
06 Jul 2025
Mike
Air conditioning wall unit was loud. ... and old. In-wall fan that feeds cool air to the bedroom from the living room was also very loud... and bedroom never got cool enough. Need to get a central AC unit.
Leisure Partner
2/10
Poor
28 Jun 2025
David

Would not stay there again

Entrance looked like a service entrance. Staff wasn't very friendly. I would not stay there again.
Friends_and_family Family
2/10
Poor
22 Jun 2025
Aboh
Not well maintained. Not clean
Business
10/10
Exceptional
19 Jun 2025
mark
Tayisha was awesome. room very comfortable. amenities great.
Self
4/10
Poor
08 Jun 2025
Keith
Worst experience I have had in months. The front did not have any extra towels during our 2 night stay, upon check in Friday night the front desk clerk was definately not the personality to greet guests. I asked him what was around for dinner and he told me \"check out the coupons by the tv\" that was in the lobby. Every front desk clerk should be able to recommend a few decent restaurants in the area based on the tupe of food and quality of food. Now the room was crap also. The bathroom sink did not drain, a hole in the sheetrock by the recliner and never had maid service to at least make the bed and get rid of the dirty towels once I finally rounded up clean ones. I miss the good old days having your room cleaned and made up fresh everyday. Definately would not be staying here again.
Leisure Partner
8/10
Excellent
04 Jun 2025
Gary
We had a 2 night stay/ Price was good, place as clean and comfortable, space just right.

the sink in the bath drained very slowly. Maintenance was gone for the day and they didn't send them the next day.
no ice was available at the property.
Partner
6/10
Pleasant
21 May 2025
mahmoud
The property needs remodeling as far as new carpet and get ready of the cooking because of the smells
And keep the A/C going in the hallways .
Leisure Family
10/10
Exceptional
15 May 2025
craig
Appreciate the value of having a kitchen and complimentary laundry
Business Self
2/10
Poor
29 Mar 2025
Marisol
Bathroom tub filthy and broken covered walls with hair never cleaned properly dust on all cabinets and fridge - Stevie Wonder is cleaning this room good for you on hiring the disabled but will never stay here again
Leisure Pet
2/10
Poor
29 Mar 2025
Marisol
Unclean bathroom with clumps of hair and filthy broken bathroom shower with dirt rings - no floor Matts provided disgusting will never stay again
Leisure Pet
8/10
Excellent
18 Mar 2025
Lynn
Quiet and inexpensive. Front desk manager was very helpful.
Business Self
10/10
Exceptional
08 Mar 2025
Denisha
The stay here for my nephew was excellent! Special Thanks to Ms. Shay and the Manager Ms. Tyeshia! They were always welcoming, respectful and kind. The hotel was clean and safe!
Leisure Family
6/10
Pleasant
16 Feb 2025
Michael
Friendly staff and comfortable room. The hallways are dated and need updating.
Business_and_leisure
6/10
Pleasant
14 Feb 2025
Verified traveler

The bad and the good.

I've stayed here twice now and both times were ok. The two gripes that I have are 1) turning into/out of the parking lot onto the frontage road is difficult to say the least. It can be very dangerous. 2) I respect the fact that some folks like to cook in their rooms because eating out is expensive * but* with several different rooms cooking several different meals the hallways smell very unpleasant at times and the odors make it into my room. Something should be done about this.
On the plus side, the room was clean,the bed was comfortable, and it was quiet. The hotel staff was very pleasant as well.
Friends_and_family Family
6/10
Pleasant
02 Feb 2025
Kristen

Bad smell

The hotel and room had a very weird smell. It was not pleasant.
Friends_and_family Family
8/10
Excellent
08 Jan 2025
Thomas
Quite location
2/10
Poor
08 Jan 2025
irfana
The front desk person attitude was terrible… He is not accommodating and rude behavior.
Business
8/10
Excellent
30 Dec 2024
Anjum
An ok place for the price.
10/10
Exceptional
14 Dec 2024
Robert
Location location location. I was on the third floor and didn’t hear any traffic or noise from outside. The rooms may appear outdated, but the bed was so comfy, the shower hot for a long shower, very clean and safe. I loved the staff. Not one or the five staff members I encountered seemed like they worked there, but more like you were welcomed there.
Business_and_leisure Self
2/10
Poor
08 Dec 2024
madhuri
Rooms could have been cleaner
10/10
Exceptional
03 Dec 2024
Rikiyia
Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.
Leisure Family_with_children
6/10
Pleasant
19 Nov 2024
Vanette

Average

It was an average hotel
Business
10/10
Exceptional
04 Nov 2024
Wesley

Overall not a bad place to stay.

The staff was friendly and helpful when I had questions. The room had a very comfortable bed and everything was clean. There were quite a few folks staying there and despite that it was very quiet. I would stay here again.
Self
10/10
Exceptional
18 Sep 2024
Mark
Staff was very friendly. Close to where I was working.
10/10
Exceptional
06 Sep 2024
Jamie
The people were great. We had a nice time. Very nice hotel
6/10
Pleasant
03 Sep 2024
Holly
This hotel does not accept cash. It made it very inconvenient because I don’t use credit cards. You also have to pay $100 deposit for your room, and wait 2 days for reimbursement. They also do not have a pool!!!
Self
10/10
Exceptional
01 Sep 2024
EDUARDO
Good place to stay
10/10
Exceptional
27 Jul 2024
Brenna

Good hotel stay

It was a great stay enjoyed myself
Partner
4/10
Poor
03 Jun 2024
Khue
Elevator was out of service for 10 days. Had to use the stairs for 10 days on the 4th floor.
Business_and_leisure Self
4/10
Poor
01 Jun 2024
Timothy
Room was clean. The towels in the shower were only hand towels. I would have walked to the front desk however the elevators were out of service and we were on the 5th floor. This made it difficult since one of the people staying in the room is disabled
8/10
Excellent
28 May 2024
Kathleen

Good value

Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.
Friends_and_family Family
4/10
Poor
26 May 2024
Kirstan

Baseball weekend

I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient.
The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!
Friends_and_family Family
10/10
Exceptional
25 May 2024
Jiping
Great place to stay for business trip!
Business Self
8/10
Excellent
25 May 2024
Jason
This hotel is super clean and looks new. The only issue I have is the smell. I think it comes from the auto misters in the hall. It is a strange smell that is very off-putting. Without the smell I'd give it 5s all around. The staff is really friendly.
Business Self
10/10
Exceptional
14 May 2024
Gary
Good experience
6/10
Pleasant
05 May 2024
Steve
Hotel was nice and modern. Its location was sketchy next to a run down liquor store. The worst thing was the smell in the room. Somebody cooked something terrible in there. It was masked with a deodorant that didn’t help. If the smell wasn’t there it would have been perfect.
Leisure Family
8/10
Excellent
30 Apr 2024
LAURA

Broken

Recliner was broken. Fan that draws air conditioning into the bedroom was broke. Roach in the bathroom. Bed was nice and firm.
Partner
10/10
Exceptional
22 Apr 2024
Alphonse
Room is acceptable
Leisure Self
4/10
Poor
15 Apr 2024
Andrew

You Get What You Pay For

Three maintenance items—a flickering light, malfunctioning HVAC, and a continuously running bathtub faucet—required attention. The first two were fixed promptly. The last was not, contributing to high humidity in the room. Trash bags were piling up at each of the return locations and at the side door.

The room was quiet and comfortable.
Partner
2/10
Poor
08 Apr 2024
Bachir

Poor Customer Service

A very poor customer service. They refuse to clean our room after 3 days and they will not deliver towels to the room.
10/10
Exceptional
08 Apr 2024
Taiwo
Quiet and great customer service.
Business Self
8/10
Excellent
26 Mar 2024
Brenna
This was a quiet property in the perfect location for the event we were attending.
Leisure Partner
8/10
Excellent
06 Mar 2024
Stanley

March 3-5th stay

It was good not great.. No paper towel in the kitchenette but they had towels. Bathroom floors could use scrubbing in corners and the tv remote didn't change the channels. Stayed in room 408 this trip.
Business
6/10
Pleasant
04 Mar 2024
Terry
Nothing
Business Family
10/10
Exceptional
13 Feb 2024
San Juana
I didn't get to get the young lady's name who checked me in. However, she was very professional and very kind.
Leisure Self
10/10
Exceptional
29 Jan 2024
Verified traveler

I love it here!

Wonderful rooms and service.
Business
10/10
Exceptional
23 Jan 2024
Adam
Management was fab
Business_and_leisure Pet
10/10
Exceptional
17 Jan 2024
David
Great Location, but inside need more washers and Dyers .
Business_and_leisure Self
8/10
Excellent
11 Jan 2024
David
Ok for me
Business_and_leisure Self
8/10
Excellent
27 Nov 2023
Charlotte
Great customer service! Very clean for an older facility.
Leisure Family
6/10
Pleasant
20 Oct 2023
Frank

Disappointing

I had moderately high expectations however was disappointed by the condition of the hotel and administrative services.
I was there for over 3 weeks and had coffee available less than 1/3 of the time. The every 6 days clean was more like every 10 days.
The bathroom tile was fractured and the subfloor was depressed 1 cm.
The cleaning staff was great when they did clean my room.
Self
8/10
Excellent
08 Oct 2023
Cherrell
There was a 15 minute wait to check in due to the front desk person being a no call no show but the manager eventually showed up at the front desk to help out and was friendly and helpful. The facility were clean and smelled good. The rooms were spacious as well.
Leisure Friends
10/10
Exceptional
26 Sep 2023
Inocencio
Very helpful and friendly staff
Business
4/10
Poor
29 May 2023
Denise

Inconvenienced

Checked in at 3:45 and room was not ready. Had to go to a different hotel. Needed to check in and change clothes to get to a meeting on time. Very very inconvenient. Pretty sure I won’t choose that hotel again.
Self
10/10
Exceptional
26 Mar 2023
Amber
The GM or manager was awesome who had checked me in. Loved my stay , will definitely be back when I’m back in town. Rooms were clean and comfortable only thing , I found a razor in the shower from previous guest other then that my stay was amazing !
Leisure Partner
6/10
Pleasant
27 Feb 2023
Verified traveler

Quick stay

Lady at front desk was very nice and informative. Room was clean, comfortable and plenty of room. My only issue was the smell in the hallway (3rd floor). It was bad...really bad. During the night I started smelling it off and on. My stay was short...checked in late evening and checked out the next morning, so I didn't report it. But would have said something if my stay had been longer.
Self
10/10
Exceptional
23 Oct 2022
Constance
Nice. Everything I needed. Everything worked good.
Leisure Self
10/10
Exceptional
30 May 2022
Augustine
Enjoyed it very much and the staff was extremely friendly. Great location easy to get to places.
Friends_and_family Family
2/10
Poor
11 May 2022
David
By far the worst hotel I set my foot in.

If you would like to experience dirty A/C units full of debris, causing you a headache when it's on, then this is the place for you.

If you like dirt so deep that causes you a skin rash, then this is a place for you.

Poor leadership and management. They should be ashamed of themselves.

Oh yes, and the front desk stuff was really friendly and you can get unlimited coffee for free.
Business_and_leisure

Location & surroundings

Candlewood Suites Dallas Plano East Richardson
2401 E. George Bush Hwy, Plano, United States

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Candlewood Suites Dallas Plano East Richardson

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