Candlewood Suites Dallas Plano East Richardson

United States , Dallas - TX
PLANO, 2401 E. George Bush Hwy
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100 reviews shown

2/10

Poor

13 Apr 2026

Richard

Check-In was okay get to the room microwave didn't work they said it wouldn't be able to be fixed till Monday I got on stairs I called the front desk he told me to hold on 5 minutes she'll call me back I waited 20 minutes she didn't call back. She was extremely rude when I brought up microwave again and never offered to switch rooms the bathtub had mold in it it was very nasty looking would not recommend this place to my friends I would think the management needs to change approach on who they hire as far as hospitality goes. In the past they have been okay but nowadays I would not come back to this place ever again.

8/10

Excellent

10 Apr 2026

Fonzi

Great location. Very clean. The sketchy people staying and the carpet that was frayed made it 4 stars. But over all it was a good stay.

Self

8/10

Excellent

20 Mar 2026

Judy

Would stay again

Self

2/10

Poor

18 Mar 2026

Ryan

I did not stay there. I had to walk across the parking lot to another hotel. I waited for over 30 minutes in the lobby. I hollered for someone called the front desk multiple times. No one would come check me in. When I called later that night someone picked up and I told him I wanted to cancel my room and she started to argue with me. I told her I called and no one answered and she said yes, she did. I know for a fact she didn’t because I was in the lobby. Awful hotel I will never go there again.

4/10

Poor

16 Mar 2026

Kevin

Shower had no pressure

10/10

Exceptional

15 Mar 2026

Lakenua

Great Staff

2/10

Poor

15 Mar 2026

Xiaotong

There are ants on the bed .
No room cleaning on time

4/10

Poor

12 Mar 2026

Leslie

There was so much room deodorizer sprayed through the lobby and hallways we could taste it! It was horrible. We hurried as fast as we could to get to the stairs b/c there was no smell in the staircase - we were on the 5th floor. The queen size bed was terrible; it was depressed in the center and we had to climb out of the center to get out of the bed. The kitchenette with the stovetop was the only good thing about that place.

Partner

8/10

Excellent

10 Mar 2026

William

parking was good and the ammenities were good.......staff at checking and check out seemed more interested in talking on the phone

Friends

10/10

Exceptional

28 Feb 2026

Natalie

Nice and quite. Peaceful. Safe.

Self

2/10

Poor

23 Feb 2026

Meagan

Horrible service!!

10/10

Exceptional

16 Feb 2026

Darla

Staff friendly, it was quiet and very clean and comfortable 👌

Partner

10/10

Exceptional

15 Feb 2026

Darla

Very comfortable, very clean,staff was awesome and very welcoming. The room was awesome!

Partner

8/10

Excellent

31 Jan 2026

Robert

The room was clean and the hotel staff is very friendly

Self

10/10

Exceptional

23 Jan 2026

Orlando

Yes

Business

4/10

Poor

22 Jan 2026

Lonnie

Room smell like dog

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Eric

Good value, clean, nice staff

Business Self

10/10

Exceptional

02 Jan 2026

LaShannon

The staff were amazing and the room made my expectation.

Business

10/10

Exceptional

27 Dec 2025

Robert

Its was quiet but the aggressive breed of animals they have staying is not so friendly

Self

6/10

Pleasant

27 Dec 2025

Chris

Pretty nice found a roach in one of the rooms but they gave me a nice clean one same day

Self

6/10

Pleasant

26 Dec 2025

Sridhar

Decent stay

Business Self

8/10

Excellent

25 Dec 2025

Robert

Kitchen was clean staff was nice

Self

8/10

Excellent

06 Dec 2025

Claudia

It was pleasant inside and staff was friendly but outside was scary- poor lighting at night! Tv remote didn't work. Staff said couldn't fix it.

Business

8/10

Excellent

06 Dec 2025

Robert

Yes the staff is great and room clean

Self

10/10

Exceptional

30 Nov 2025

Michael

It’s good no breakfast but can cook in room easy to find off highway

4/10

Poor

29 Nov 2025

DIRK

Had to try 3 different rooms to find one that did not smell like dog.

Partner

10/10

Exceptional

20 Nov 2025

Ashley

Everything was great

Business_and_leisure Pet

8/10

Excellent

11 Nov 2025

Trillyne

I did not hate this hotel stay. Everything is pretty average, staff at the front desk was kind, always provided anything we needed.

The kitchen was fully equiped, bathroom clean with fresh towels. Dove soap for shampoo, conditioner, body wash and hand soap. Which was lovely. Free washer and dryer, and a small store for any toiletries or snacks/ frozen meals.

The stay was nice, the worst thing that happened was a hair from the previous visitor was on the bed sheet.

No bugs no stink, barley heard any neighbors.

Leisure Partner

2/10

Poor

09 Nov 2025

Bennie

The Desk manager was rude. The worst check in experience in my life.

Business Self

10/10

Exceptional

05 Nov 2025

Kenisha

Everything was good for the short amount of time we were there, it was just an overnight trip.

Friends_and_family Family

2/10

Poor

18 Oct 2025

Marisol

First room checked into was infested with cockroaches and had to move second room also had dirty bed sheets and bathroom had hair in tub and mold as well as cobwebs and dirty bedroom and lighting - chairs and lampshades with holes and broken tried to complain to front desk worker and she advised I was not allowed to return since I complained about the conditions! Disgusting an embarrassment to IHG

Leisure Partner

10/10

Exceptional

06 Oct 2025

Darrell

Staff were very friendly and accommodating. The hotel was clean, parking area well lit, and all outside doors required key access to enter. We felt very safe at this location.

Business

10/10

Exceptional

21 Sep 2025

Christian

Great place to stay

It's not the newest hotel in the area, but I got to say it's clean, the staff was nice and the room was really comfortable. I slept like a baby.

I had no problem finding where to park.

I'd would definitely stay here again.

Business

10/10

Exceptional

01 Sep 2025

Beau

The staff were very nice

Family

6/10

Pleasant

23 Jul 2025

Chibuzor

7/10

10/10

Exceptional

22 Jul 2025

Jennifer

Awesome as always!

Kenwood suites is and always will be one of my favorite hotels to stay at Great hotel for the price staff's always polite and courteous it's always clean and it has great perks!

Self

8/10

Excellent

06 Jul 2025

Mike

Air conditioning wall unit was loud. ... and old. In-wall fan that feeds cool air to the bedroom from the living room was also very loud... and bedroom never got cool enough. Need to get a central AC unit.

Leisure Partner

2/10

Poor

28 Jun 2025

David

Would not stay there again

Entrance looked like a service entrance. Staff wasn't very friendly. I would not stay there again.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Aboh

Not well maintained. Not clean

Business

10/10

Exceptional

19 Jun 2025

mark

Tayisha was awesome. room very comfortable. amenities great.

Self

4/10

Poor

08 Jun 2025

Keith

Worst experience I have had in months. The front did not have any extra towels during our 2 night stay, upon check in Friday night the front desk clerk was definately not the personality to greet guests. I asked him what was around for dinner and he told me \"check out the coupons by the tv\" that was in the lobby. Every front desk clerk should be able to recommend a few decent restaurants in the area based on the tupe of food and quality of food. Now the room was crap also. The bathroom sink did not drain, a hole in the sheetrock by the recliner and never had maid service to at least make the bed and get rid of the dirty towels once I finally rounded up clean ones. I miss the good old days having your room cleaned and made up fresh everyday. Definately would not be staying here again.

Leisure Partner

8/10

Excellent

04 Jun 2025

Gary

We had a 2 night stay/ Price was good, place as clean and comfortable, space just right.

the sink in the bath drained very slowly. Maintenance was gone for the day and they didn't send them the next day.
no ice was available at the property.

Partner

6/10

Pleasant

21 May 2025

mahmoud

The property needs remodeling as far as new carpet and get ready of the cooking because of the smells
And keep the A/C going in the hallways .

Leisure Family

10/10

Exceptional

15 May 2025

craig

Appreciate the value of having a kitchen and complimentary laundry

Business Self

2/10

Poor

29 Mar 2025

Marisol

Bathroom tub filthy and broken covered walls with hair never cleaned properly dust on all cabinets and fridge - Stevie Wonder is cleaning this room good for you on hiring the disabled but will never stay here again

Leisure Pet

2/10

Poor

29 Mar 2025

Marisol

Unclean bathroom with clumps of hair and filthy broken bathroom shower with dirt rings - no floor Matts provided disgusting will never stay again

Leisure Pet

8/10

Excellent

18 Mar 2025

Lynn

Quiet and inexpensive. Front desk manager was very helpful.

Business Self

10/10

Exceptional

08 Mar 2025

Denisha

The stay here for my nephew was excellent! Special Thanks to Ms. Shay and the Manager Ms. Tyeshia! They were always welcoming, respectful and kind. The hotel was clean and safe!

Leisure Family

6/10

Pleasant

16 Feb 2025

Michael

Friendly staff and comfortable room. The hallways are dated and need updating.

Business_and_leisure

6/10

Pleasant

14 Feb 2025

Verified traveler

The bad and the good.

I've stayed here twice now and both times were ok. The two gripes that I have are 1) turning into/out of the parking lot onto the frontage road is difficult to say the least. It can be very dangerous. 2) I respect the fact that some folks like to cook in their rooms because eating out is expensive * but* with several different rooms cooking several different meals the hallways smell very unpleasant at times and the odors make it into my room. Something should be done about this.
On the plus side, the room was clean,the bed was comfortable, and it was quiet. The hotel staff was very pleasant as well.

Friends_and_family Family

6/10

Pleasant

02 Feb 2025

Kristen

Bad smell

The hotel and room had a very weird smell. It was not pleasant.

Friends_and_family Family

8/10

Excellent

08 Jan 2025

Thomas

Quite location

2/10

Poor

08 Jan 2025

irfana

The front desk person attitude was terrible… He is not accommodating and rude behavior.

Business

8/10

Excellent

30 Dec 2024

Anjum

An ok place for the price.

10/10

Exceptional

14 Dec 2024

Robert

Location location location. I was on the third floor and didn’t hear any traffic or noise from outside. The rooms may appear outdated, but the bed was so comfy, the shower hot for a long shower, very clean and safe. I loved the staff. Not one or the five staff members I encountered seemed like they worked there, but more like you were welcomed there.

Business_and_leisure Self

2/10

Poor

08 Dec 2024

madhuri

Rooms could have been cleaner

10/10

Exceptional

03 Dec 2024

Rikiyia

Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.

Leisure Family_with_children

6/10

Pleasant

19 Nov 2024

Vanette

Average

It was an average hotel

Business

10/10

Exceptional

04 Nov 2024

Wesley

Overall not a bad place to stay.

The staff was friendly and helpful when I had questions. The room had a very comfortable bed and everything was clean. There were quite a few folks staying there and despite that it was very quiet. I would stay here again.

Self

10/10

Exceptional

18 Sep 2024

Mark

Staff was very friendly. Close to where I was working.

10/10

Exceptional

06 Sep 2024

Jamie

The people were great. We had a nice time. Very nice hotel

6/10

Pleasant

03 Sep 2024

Holly

This hotel does not accept cash. It made it very inconvenient because I don’t use credit cards. You also have to pay $100 deposit for your room, and wait 2 days for reimbursement. They also do not have a pool!!!

Self

10/10

Exceptional

01 Sep 2024

EDUARDO

Good place to stay

10/10

Exceptional

27 Jul 2024

Brenna

Good hotel stay

It was a great stay enjoyed myself

Partner

4/10

Poor

03 Jun 2024

Khue

Elevator was out of service for 10 days. Had to use the stairs for 10 days on the 4th floor.

Business_and_leisure Self

4/10

Poor

01 Jun 2024

Timothy

Room was clean. The towels in the shower were only hand towels. I would have walked to the front desk however the elevators were out of service and we were on the 5th floor. This made it difficult since one of the people staying in the room is disabled

8/10

Excellent

28 May 2024

Kathleen

Good value

Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.

Friends_and_family Family

4/10

Poor

26 May 2024

Kirstan

Baseball weekend

I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient.
The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!

Friends_and_family Family

10/10

Exceptional

25 May 2024

Jiping

Great place to stay for business trip!

Business Self

8/10

Excellent

25 May 2024

Jason

This hotel is super clean and looks new. The only issue I have is the smell. I think it comes from the auto misters in the hall. It is a strange smell that is very off-putting. Without the smell I'd give it 5s all around. The staff is really friendly.

Business Self

10/10

Exceptional

14 May 2024

Gary

Good experience

6/10

Pleasant

05 May 2024

Steve

Hotel was nice and modern. Its location was sketchy next to a run down liquor store. The worst thing was the smell in the room. Somebody cooked something terrible in there. It was masked with a deodorant that didn’t help. If the smell wasn’t there it would have been perfect.

Leisure Family

8/10

Excellent

30 Apr 2024

LAURA

Broken

Recliner was broken. Fan that draws air conditioning into the bedroom was broke. Roach in the bathroom. Bed was nice and firm.

Partner

10/10

Exceptional

22 Apr 2024

Alphonse

Room is acceptable

Leisure Self

4/10

Poor

15 Apr 2024

Andrew

You Get What You Pay For

Three maintenance items—a flickering light, malfunctioning HVAC, and a continuously running bathtub faucet—required attention. The first two were fixed promptly. The last was not, contributing to high humidity in the room. Trash bags were piling up at each of the return locations and at the side door.

The room was quiet and comfortable.

Partner

2/10

Poor

08 Apr 2024

Bachir

Poor Customer Service

A very poor customer service. They refuse to clean our room after 3 days and they will not deliver towels to the room.

10/10

Exceptional

08 Apr 2024

Taiwo

Quiet and great customer service.

Business Self

8/10

Excellent

26 Mar 2024

Brenna

This was a quiet property in the perfect location for the event we were attending.

Leisure Partner

8/10

Excellent

06 Mar 2024

Stanley

March 3-5th stay

It was good not great.. No paper towel in the kitchenette but they had towels. Bathroom floors could use scrubbing in corners and the tv remote didn't change the channels. Stayed in room 408 this trip.

Business

6/10

Pleasant

04 Mar 2024

Terry

Nothing

Business Family

10/10

Exceptional

13 Feb 2024

San Juana

I didn't get to get the young lady's name who checked me in. However, she was very professional and very kind.

Leisure Self

10/10

Exceptional

29 Jan 2024

Verified traveler

I love it here!

Wonderful rooms and service.

Business

10/10

Exceptional

23 Jan 2024

Adam

Management was fab

Business_and_leisure Pet

10/10

Exceptional

17 Jan 2024

David

Great Location, but inside need more washers and Dyers .

Business_and_leisure Self

8/10

Excellent

11 Jan 2024

David

Ok for me

Business_and_leisure Self

8/10

Excellent

27 Nov 2023

Charlotte

Great customer service! Very clean for an older facility.

Leisure Family

6/10

Pleasant

20 Oct 2023

Frank

Disappointing

I had moderately high expectations however was disappointed by the condition of the hotel and administrative services.
I was there for over 3 weeks and had coffee available less than 1/3 of the time. The every 6 days clean was more like every 10 days.
The bathroom tile was fractured and the subfloor was depressed 1 cm.
The cleaning staff was great when they did clean my room.

Self

8/10

Excellent

08 Oct 2023

Cherrell

There was a 15 minute wait to check in due to the front desk person being a no call no show but the manager eventually showed up at the front desk to help out and was friendly and helpful. The facility were clean and smelled good. The rooms were spacious as well.

Leisure Friends

10/10

Exceptional

26 Sep 2023

Inocencio

Very helpful and friendly staff

Business

4/10

Poor

29 May 2023

Denise

Inconvenienced

Checked in at 3:45 and room was not ready. Had to go to a different hotel. Needed to check in and change clothes to get to a meeting on time. Very very inconvenient. Pretty sure I won’t choose that hotel again.

Self

10/10

Exceptional

26 Mar 2023

Amber

The GM or manager was awesome who had checked me in. Loved my stay , will definitely be back when I’m back in town. Rooms were clean and comfortable only thing , I found a razor in the shower from previous guest other then that my stay was amazing !

Leisure Partner

6/10

Pleasant

27 Feb 2023

Verified traveler

Quick stay

Lady at front desk was very nice and informative. Room was clean, comfortable and plenty of room. My only issue was the smell in the hallway (3rd floor). It was bad...really bad. During the night I started smelling it off and on. My stay was short...checked in late evening and checked out the next morning, so I didn't report it. But would have said something if my stay had been longer.

Self

10/10

Exceptional

23 Oct 2022

Constance

Nice. Everything I needed. Everything worked good.

Leisure Self

10/10

Exceptional

30 May 2022

Augustine

Enjoyed it very much and the staff was extremely friendly. Great location easy to get to places.

Friends_and_family Family

2/10

Poor

11 May 2022

David

By far the worst hotel I set my foot in.

If you would like to experience dirty A/C units full of debris, causing you a headache when it's on, then this is the place for you.

If you like dirt so deep that causes you a skin rash, then this is a place for you.

Poor leadership and management. They should be ashamed of themselves.

Oh yes, and the front desk stuff was really friendly and you can get unlimited coffee for free.

Business_and_leisure

10/10

Exceptional

01 Apr 2022

ALBAN

The rooms are great.

Business Self

2/10

Poor

05 Mar 2022

Jacob

This place is a joke.

Refused even a partial refund when they had to put me in a different room (single queen, handicapped when I booked a suite) because THEY failed to do their jobs and update that the suite was NOT available.

Now I’m crammed in this single queen with an angry girlfriend and a six year old because they couldn’t do their jobs. I will be getting a refund even if I have to climb the ladder and go to corporate.

Leisure Family

8/10

Excellent

14 Feb 2022

Franka

An excellent place to spend your holidays except that it has no breakfast or restaurant

10/10

Exceptional

17 Jan 2022

Julian

The location is good i only wished that they served breakfast

Leisure Self

6/10

Pleasant

15 Nov 2021

Anna

Plano Texas stay

The TV was not working both nights and no hair dryer in room. The staff was as helpful as possible but direct tv was not helpful, kept disconnecting or transfering them to lines that were not staffed. The room was next to elevator and noisy. They could not give me another room as they were completely booked. It appears i did receive comp. Would still stay again with them as the staff were helpful and courteous.

Self