Residence Inn Dallas Plano/Richardson

United States , Dallas - TX
Plano, 1705 East President George Bush Highway
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Denise

Great place to stay, food selection was good
And the staff were professional yet very nice.
This will be my go to place to stay when in Plano Texas.
Thank you,
Denise Brakefield

Family_with_children

6/10

Pleasant

22 Apr 2026

Lydia

Everything was great as far as cleanliness and staff very helpful. I would definitely stay here again. Only thing that needs to be changed that I had an issue with was, I got to two rooms and got them connectingto each other. My dad did not know as I didnt either, and he locked his room door from the inside and walked out through the connecting door to my room. When we got back to the hotel we couldn't open his door and the hotel couldn't either. They said that we cant lock the room through the inside and walk out through the connecting door to the other room. No one mentioned this to us. They didnt have means to open the door that night till the next morning at 10am so they told me. They did offer us another room but all of my parents things oxygen machine, medications and clothing were in their original room. Finally after a while they did find a key that could open my parents room. This definitely needs to be rethought and fixed because if my mom who is not mobile with out assistance would of been in the room herself and this happened it would have been a serious problem. Other then that great hotel.

Family

8/10

Excellent

21 Apr 2026

Calvin

A pretty nice property overall, though there was a tile in the room's bathroom that was loose... Staff was accommodating. Other than that, I found the breakfast here to be lackluster. ONE waffle maker split among several guests is ridiculous. Having to wait 15 minutes for someone to make 3 waffles is a bit irritating (though that is not the other guests' fault).

Partner

10/10

Exceptional

05 Apr 2026

Craig

Everything was great,,,,, Except that the breakers kept tripping?? First it was the refrigerator, then the kitchen outlets, then the dishwasher and garbage disposal, and the the A/C !!! I was able to reset most of them over and over again and some stayed on!? But they have a severe electric problem!!

10/10

Exceptional

30 Mar 2026

Jasmine

Loved the suite, plenty of space, clean

Partner

8/10

Excellent

29 Mar 2026

Marisol

Bathroom needed to be cleaned soap scum and dishwasher did not work but over good clean stay with good buffet

Family

2/10

Poor

28 Mar 2026

Brandi

8/10

Excellent

08 Mar 2026

Muhammad

Very well suited for families. In all aspects. No complaints or issues.

Family_with_children

10/10

Exceptional

15 Feb 2026

Thomas

Room in great shape, clean, new look! Bed comfortable and sleeping was wonderful! Quiet and no doors slamming and great! We would recommend this hotel and stay hear again, very nice! Food ok!

8/10

Excellent

24 Jan 2026

Ali

Yes

Leisure Partner

10/10

Exceptional

01 Jan 2026

RAQUEL

Everything was good.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Richard

Clean rooms, very good breakfast buffet, easy check in and out, friendly staff.

Partner

10/10

Exceptional

18 Nov 2025

Hao

normal continental breakfast, no complaint

Business Self

4/10

Poor

16 Nov 2025

Charlette

I had prepaid my stay with Hotels.com. Then was charged again a 2nd time upon check- in, thinking I was just inserting my card for incidentals.
The staff was nice and said the mistake was made on hotels.coms end.
The incident made me stressed, worrying if the money would be refunded to my card. They really didn’t believe me at first but I showed them my receipt from Hotels.com and showed them tge alert my phone had received from their hotel.
I also had to wait 5-7 minutes upon arrival because the girl behind the desk said she was new and didn’t know how to do check ins yet, she made a call to someone but it still took 5-7 mins before two people who were able to help to arrive, don’t know why someone was left to run the front desk with no knowledge on how to check-in someone. I really thought that is how the mistake had been made that caused me to be charged a second time for my stay.
Warning to people, make sure this doesn’t happen to you, I was lucky because I caught it when my phone alerted me to the 2nd charge to my card.
This probably will change how I book a hotel in the future and where.
Yes the money was refunded to my card.

Partner

4/10

Poor

16 Nov 2025

Mary

Room was okay. Hotel location is very poor. No restaurants. Nothing to walk to. Just surrounded by highways. No fresh fruit except banana.

Leisure Family

10/10

Exceptional

04 Nov 2025

Donald

The kitchen was nice, plenty of space and a small dining table was perfect for one or two. The staff was friendly and helpful especially when I forgot to take my room key. The room was clean and I appreciated that they encouraged us to reuse towels. Something I do at home. I did not partake of the breakfast, I am a one meal a day kind of guy. The outside is like a wasteland , but if you stayed inside a lot you would be fine the inside was nice and clean.

Business_and_leisure Self

10/10

Exceptional

21 Oct 2025

Noah

We had a fabulous stay. Comfortable, clean, very well upkeep. Classy. Nice furniture. Marble counter tops in kitchen. Everything looked new. Safe Great location. Quite. Outstanding staff. Very respectful. Great Food.The Best service. My place to call home when I visit Dallas area.

Leisure Partner

2/10

Poor

26 Aug 2025

Scott

There are two Residence Inn Plano/Richardson, so I inadvertently went to the wrong one and was charged twice for one night, once at each hotel! Really?

Business Self

4/10

Poor

27 Jul 2025

Skylar

Dirty + Addtl. Parking Fee

The room wasn’t clean. The couch and bench had several questionable stains that made us not want to sit on them. The bathroom counter, nightstands, and walls had crusty spots on them that had not been wiped away. Dried urine was left on the toilet seat. Food from a previous guest was left in the freezer. Blood stains were on the comforter and sheet, and were not sure they had been washed previously, but it didn’t appear they had. The sheet kept coming off of the bed and I woke up laying on the bare, uncovered mattress at one point.

They charge $3.87 per night for parking and don’t build it into the fee shown on Hotels.com but instead bill you after the stay.

I wouldn’t stay again, especially considering what I paid.

10/10

Exceptional

17 Jul 2025

Maylynn

Clean. Room layout was efficient. Large shower is a plus. Swivel tv is always nice. Kitchenette area is convenient and fridge is a decent size.

Business Self

10/10

Exceptional

16 Jul 2025

Galyn

I came to Dallas for my best friend’s funeral. I left my phone in Florida. It’s so hard to do anything without your phone … no contacts, banking, messaging, email, passwords. Lupita was at the desk when I checked in, I don’t know what I would have done without her. She fielded a couple phone calls, helped me with the hotel computer (I couldn’t access any of my personal accounts without my cellphone to receive authentication codes); she was a great supporter. (The woman who came in the next day was almost evil, wouldn’t even call a taxi for me). The room was great, amenities great, Lupita fantastic. And the bunnies in the back in the evening were adorable!

Self

10/10

Exceptional

12 Jul 2025

michael

Nice rate and nice rooms.

Leisure Family

10/10

Exceptional

10 Jul 2025

Ayesha

Great value

Leisure Self

6/10

Pleasant

27 Jun 2025

Baili

The space was great. However the room was not particularly clean, hair in the shower and make up or something splattered on the wall. Kitchen cabinets were dirty and the sink stunk every time you ran water. On top of that the cook top and fridge did not work. When I called, I was told to flip the breaker. The fridge came on but the cooktop never worked. When we left the next day and came back the fridge was off again and all our cold stuff was no longer cold. We pulled out our sofa bed and old dirty linens were still in the bed. The front desk told me “I’ll put in a note but housekeeping isn’t here today”. Not exactly the experience I was hoping for. Also note that deep in the details you get charged daily for parking. The king bed was comfortable and clean.

Leisure Family

8/10

Excellent

15 Jun 2025

Michael

There were a few spots in the bathroom that were dirty. The back of the bathroom door had stuff on it and I cleaned whatever it was off of it. There was also something on the side of the sink that I cleaned off with a rag. Other than that we had a good stay and experience.

Leisure Partner

10/10

Exceptional

08 Jun 2025

SUSIE

Short and sweet! Took maybe a minute to check in!

Friends_and_family Friends

10/10

Exceptional

29 May 2025

Nestor

Loved the room comfort and cleanliness. Breakfast not so much

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Mary

A wonderful stay with no complaints.

Leisure Family

2/10

Poor

05 May 2025

Henoke

Terrible staff at front desk

2/10

Poor

05 May 2025

Henoke

People working the front desk are terrible

8/10

Excellent

04 May 2025

Michelle

Pick another Hotel

The room was clean & the bed was soft but thats about all. The lady who was there at checkin was fantastic, the overnight person was rude & acted like we were interrupting her. I purchased the room for my son & his new baby and wife. He is military & just got back from 3 yrs overseas. They had just spent 30 hours on multiple flights & it was 2 am by the time we got them in their room and settled. They were exhausted but starving & bought microwave meals from the lobby to eat. Cost them the price of a fancy restaurant. When we went to use their microwave to heat it up, it wasn’t working. I went down to speak with the person at the desk. She was very rude and just acted like I was interrupting her personal phone call she was on. I explained the situation and asked if someone could come look at it or if we could please get another room. She didn’t even attempt to come up to the desk, she barely stepped out of her office area and immediately said no. They didn’t have maintenance available until morning, ok, understandable. No, they didn’t have any other rooms available, even though she didn’t even attempt to check the computer to confirm it. She did offer to heat the food for me in their employee kitchen but I couldn’t be there to see her do this. She was also very rude to my son and dil when they purchased the food. She clearly is only there for a paycheck and cares nothing about the customers or her job. We will never stay here & would recommend that you don’t either.

Friends_and_family Family

6/10

Pleasant

20 Mar 2025

Maryanne

Christine the Assist Manager is very unprofessional. We asked her why didn’t our room get cleaned. She replied with a really bad attitude totally unacceptable. This was my 2nd stay at this hotel and I WILL NOT be rebooking. We are here for a death mad she was very cold.

Family_with_children

10/10

Exceptional

19 Mar 2025

Sohail

Great hotel

4/10

Poor

16 Mar 2025

Vanessa

Checked it around 4:30 on friday after a couple hours i asked staff for a fan due to the room not cooling off. By 10:30 we had to pack all our belonging and be transferred to another rooom due to the room not cooling off. Once transferred we notice Saturday that the microwave did not work. And come 2am sunday morning the AC in our new room stopped working. Staff was friendly and helpful but this facility definitely needs some upgrades. The sofa bed that my kids slept on had so many unknown stains on top of that the bed was so hard i had to ask for multiple blankets to soften the bed up for them. Over i was dissatisfied with my over all stay at this location.

Family_with_children

10/10

Exceptional

15 Mar 2025

David

Property was nice a d covenant to the highway and close to shopping breakfast was also out standing

Leisure Family

10/10

Exceptional

17 Feb 2025

Johnathan

Clean and quiet nice stay

Leisure Partner

10/10

Exceptional

14 Feb 2025

Ronggang

Comfort

Business Partner

10/10

Exceptional

13 Feb 2025

Ronggang

Very good

Business Partner

8/10

Excellent

31 Jan 2025

Richard

Great hotel, lousy breakfast

The hotel is very nice, easy to get to and the rooms are spacious and quiet. I only have one complaint - the breakfast. It was pretty bare and basic. Not very much offered. I was really disappointed in comparing it to the Hyatt Place in Garland that I usually stay. I like the hotel accommodations better than Hyatt, but that breakfast could be a deal breaker.

Business

10/10

Exceptional

22 Jan 2025

Zahrasadat

Great Stay! Highly Recommended

Leisure Family

8/10

Excellent

30 Dec 2024

William

Safe, reliable hotel

Clean room. Had problem with toilet and it took two visits to front desk to get handyman to come to room.

Partner

10/10

Exceptional

23 Dec 2024

Lauren

I really loved the kitchen and living area. It had everything you needed, and the hotel overall was clean and updated. The bathroom was lovely as well. The breakfast was warm and fresh, and the kitchen staff kept it clean and stocked for the guests.

Leisure Partner

10/10

Exceptional

01 Dec 2024

Jamie

Weekend Stay-cation

Very good \"stay-cation\" for weekend get away. Close to good restaurants and the room was Excellent.

Partner

10/10

Exceptional

25 Nov 2024

Ulises

Will stay again.

10/10

Exceptional

23 Nov 2024

Erica

This hotel is very nice. The room had everything i needed. The breakfast was delicious and the gym was great for a hotel

Partner

4/10

Poor

14 Nov 2024

Kevin

Staff never there. Waited 20 minutes to check in.
Kitchen appliances didn't work, staff could care less.
Minimum breakfast, staff was rude.
Off our list to stay there again.

10/10

Exceptional

06 Nov 2024

Stephen

Joyce is the main reason people like this RI. She is friendly and provides the best servuce

Business_and_leisure

10/10

Exceptional

03 Nov 2024

Berta

Great and friendly staff. Breakfast was really good. Our stay was nice.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Laura

Liked having a kitchen and separate seating area. Free breakfast was good and even though hotel was on highway you couldn’t hear the traffic once inside.

Leisure Partner

10/10

Exceptional

31 Oct 2024

vijay

Very courteous staff, clean rooms.

Family

8/10

Excellent

19 Oct 2024

David

Nice hotel that was easily accessible. It's just a little ways from Central Expressway (75) on the George Bush Turnpike. My only complaint was the picture of the room on Expedia was not the room I received. I was expecting a two room suite and that's not what we received. I am an early riser while my wife likes to sleep in. I had hoped to do some work in the other room while my wife was sleeping in the bedroom part. I had to leave the room and go to the hotel lobby. Not the worst thing, of course, but I would have stayed somewhere else had I known the room we'd be getting would not have a door separating the bedroom with from another room.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Dana

They were very nice about shipping something we left behind in the room!

10/10

Exceptional

14 Oct 2024

Rhonda

I enjoyed staying here, the place was very clean the staff was very nice and they also have breakfast every morning as well as a laundry room. If I ever go back to Texas I will definitely choose this hotel again. Great experience you won’t be disappointed.

Business Family_with_children

10/10

Exceptional

11 Oct 2024

Juan

Great stay

Leisure Partner

10/10

Exceptional

05 Oct 2024

Sandra

Excelente

It was a excellent experience staying there,very friendly and it felt roomy and cozy

Partner

10/10

Exceptional

26 Sep 2024

Daniel

Awesome

Leisure Partner

8/10

Excellent

30 Aug 2024

Daniel

Clean hotel nice rooms, not perfect but damn close.

2/10

Poor

23 Aug 2024

Luis

Elevators out of service

I wanted to bring to your attention several issues we experienced during our recent stay at your property. Unfortunately, the elevators were out of service for nearly three days, which significantly impacted our stay, particularly as my wife has heart conditions that make climbing stairs difficult. Despite this inconvenience, the front desk did not offer any compensation.

Additionally, one of the rooms we rented had a non-functional TV, and the other room’s HVAC system failed to cool the room properly, making our stay uncomfortable. When we checked out, the manager was unavailable to address our concerns or to extend any gesture of goodwill.

This experience was quite disappointing, especially considering the standards we have come to expect from Marriott. I hope you can address these issues and prevent them from happening to future guests.

10/10

Exceptional

18 Aug 2024

Marwan

Close to mao. Areas

10/10

Exceptional

18 Aug 2024

Marwan

Close to main areas and highway

Business_and_leisure

8/10

Excellent

01 Jul 2024

Javed

Location was convenient with regards to the purpose of our trip

Business_and_leisure Family

8/10

Excellent

10 Jun 2024

Roberta

i arrived 5/30/24 at 6pm and was told my reservation made through and paid for through Expedia was cancelled. Even though my itinerary said check in was from 3pm to 3am. Dallas at the time was in the midst of severe storms, DFW was temporarily closed and the hotel experienced a black out. the hotel clerk \"found\" me another comparable room and i was required to pay over $400 which was said to be \"just a hold\". I checked out 6/2, inquired about the money on hold and was told it would be released in several days. It is now 6/10 and the money has not been released from the temporary \"hold\". And the hotel was paid in advance by Expedia and again by me. this is very distressing and i am feeling like i was scammed!

Leisure Self

10/10

Exceptional

27 May 2024

Tarsha

This was a very nice property, with friendly staff and a very comfortable room.

Leisure Family

8/10

Excellent

21 May 2024

PERVEZ

Close to highway with a good parking saved us some precious time for our limited stay of 3 days for a wedding since we flew from Montreal, Canada. Property was clean and quite.

Leisure Family

10/10

Exceptional

10 May 2024

kimberly

It seems quite. We’ll see in the morning 😉

Leisure Partner

10/10

Exceptional

08 May 2024

Glenda J De

The associate at the breakfast bar was very attentive and helpful. Thank you!

10/10

Exceptional

02 May 2024

Stephen

Joyce and Yasmeen are very helpful. Joyce is the epitome of customer service the way it should be. I might try to recruit her. Jk

8/10

Excellent

11 Apr 2024

Shane

Only issue I had was the extra charges with no explanation as to what they were for. Unless they charged for the shampoo and conditioner. Couldn't have been the body wash, considering it was empty.

Maybe it was the sponge that we used and tossed when we left. I mean, who wants to use someone else's dirty sponge?

Leisure Family

10/10

Exceptional

08 Apr 2024

Stephen

We liked the Asst GM, Joyce Asher. She was always smiling and helpful
when I asked my questions. Having employees such as Joyce makes people want to return.

Business_and_leisure

10/10

Exceptional

26 Mar 2024

Agnes

Nice place

Great stay, staff is very courteous. Room is spacious. Only issue was that there were lots of dog hairs in the room on the sofa, the chair and the carpet.

Partner

10/10

Exceptional

24 Mar 2024

Zachary

Nice clean room. Staff was attentive, carpets seemed newer and very little wear and tear on the property. I would stay again.

Business

10/10

Exceptional

17 Mar 2024

Verified traveler

Anxious Mom Could Relax

We were extremely satisfied with our stay here. With two kids under 5, they accommodated us with every request, and the kitchen was a lifesaver. Truly recommend for any length of stay.

Friends_and_family Family

6/10

Pleasant

16 Mar 2024

Gerald S

BE AWARE, there is a \"voluntary\" daily parking fee that is not disclosed but added to your final bill. It was explained to us that it is to pay for the parking garage next door, for the Marriott. We obviously opted out, did not leave a good impression at all.

10/10

Exceptional

06 Mar 2024

Monica

The gym was very nice. And we also enjoyed the breakfast and clean room. We had a great stay. Thank you.

Leisure Family

10/10

Exceptional

01 Mar 2024

LUNG YU

First time been to Texas. I stayed at so many Marriott hotels in other cities in the past. This one makes me feel like home.

Business Family_with_children

10/10

Exceptional

23 Feb 2024

Tureko

N/A

Leisure Family_with_children

8/10

Excellent

30 Jan 2024

Dennis

Good stay!

Excellent staff. Remodeled rooms, but showing a few structural opportunities, due to the properties age.
Dishwasher did not work in the room. Overall a good stay and would recommend to others.

Partner

10/10

Exceptional

27 Jan 2024

Diana

Spacious room with a lot of amnesties

Leisure Family

10/10

Exceptional

18 Dec 2023

Stephanie

Joyce was awesome!!

10/10

Exceptional

25 Nov 2023

Andrew

AC quit but on Thanksgiving day, they were able to locate a service person to correct it. Rooms fit our needs perfectly. Very pleased with our stay and looking forward to returning.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2023

Rondee

The staff was top notch the food was great and it was very quiet and clean we loved our stay

Leisure Family

8/10

Excellent

01 Nov 2023

Bernadette

Quiet

Leisure Self

6/10

Pleasant

24 Oct 2023

James

Shower booth and the bathroom floor was not clean.

Business Self

6/10

Pleasant

17 Oct 2023

Verified traveler

We used the pull out sofa bed during our stay. It was clear that the cleaning staff has neglected to clean below the cushions when it isn’t used as a bed.

10/10

Exceptional

03 Oct 2023

Naomi

Perfect Staycation

My stay was AMAZING!

Partner

10/10

Exceptional

13 Sep 2023

Verlyn

Hotel was conveniently located. Easy access to the highway. Hot breakfast was nicely prepared every day with a nice variety.

Leisure Family

8/10

Excellent

27 Aug 2023

Laura

Betwixt and Between

Beware- there are two Residence Inns in Richardson/Plano and both are adjacent to GBT. it creates confusion for the guests. I’m told that mixing up locations happens regularly so why not fix this with a slight name change. Despite my frustration the room was lovely and met my needs.

Self

4/10

Poor

29 May 2023

Gwendolyn

Disappointed

Room was not clean at checkin, we were gone all day and it still wasn’t clean when we returned. The shower was especially bad photos of it are attachéd this was old grime and mildew

Friends_and_family Family

10/10

Exceptional

13 Feb 2023

Verified traveler

The room was nice and clean. Very spacious.

Friends_and_family Family

10/10

Exceptional

19 Dec 2022

Charlette

Nice hotel, will be staying here agsin

Partner

6/10

Pleasant

21 Aug 2022

Maury

liked having plenty of room to relax and work.

Family

2/10

Poor

15 Aug 2022

Dean

Stayed for one night 08/14/2022 at this nice, new and redesigned Residence Inn. Checked out and learned my catalytic converter was stolen. No security or cameras around the building or parking. $2000 cost and all the manager offered me is a heck of a discount on my next stay. While getting my vehicle repaired, met a man that had his stolen the same night at the Courtyard next door. STAY AT YOUR OWN RISK!!!

Business Partner

10/10

Exceptional

10 Aug 2022

Verified traveler

Emergency Stay Due to HVAC issue

The hotel could get an upgrade especially in the bathroom area and carpeting in the hallway. The floor in the bathroom is not level and the area around the shower could use a thorough clean-up.
It would be nice if the breakfast offers some changes rather than the same day after day.

Friends_and_family Family

8/10

Excellent

08 Aug 2022

Gamalia

Carpet needs to be replaced!

The service is great however the room could definitely get updated especially the hallway and room carpets.

Also the breakfast items are the same throughout our stay of 3 out of 4 nights so far.
Could definitely have a variation of hot breakfast items.

Other than that, the service and the location is perfect for our need.

Friends_and_family Family

10/10

Exceptional

25 Jul 2022

Savannah

It was great

Leisure Partner

10/10

Exceptional

18 Jul 2022

Veronica R

Good location

Clean and comfy stay! Staff was friendly and helpful! Breakfast was the same Al 3 days except for the last day- this would be my only complaint

10/10

Exceptional

25 Jun 2022

Dennis

Was what you would ecpect from a Marriot property

Leisure Family

10/10

Exceptional

25 Feb 2022

Stephanie

Well worth the money

Property is extremely well kept and clean. Very large and convenient space for dogs behind the hotel and plenty of parking.

Business

10/10

Exceptional

24 Feb 2022

Stephanie

Excellent value for price

The hotel is incredibly well kept. Breakfast wasn’t the best I’ve had at a hotel but wasn’t the worst either. Plenty of parking and they have a huge area for dogs behind the building which was very convenient.

Business

10/10

Exceptional

21 Feb 2022

John

We had a short one night stay but everything was easy and the staff was very polite. Thank you!

Leisure Family