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Comfort Suites Plano East – Richardson
Dallas - TX · United States
640 E Park BoulevardView location
7.6/10Very good1,003 Reviews
Cleanliness7.6/10 7.6
Service8.0/10 8.0
Comfort8.2/10 8.2
Condition7.4/10 7.4
Amenities7.0/10 7.0
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Comfort Suites Plano East – Richardson
The Comfort Suites Plano East – Richardson places you near many area attractions, located right off Highway 75, and 20 miles from downtown Dallas. The Plano Center is a short two miles from the Comfort Suites Plano East – Richardson, with the Light Rail Station just one mile away.
Employees of Raytheon and Fujitsu are also regular guests, because of our great location and excellent business amenities. Many sporting events are close by and happen year round. Or take in an event at the Allen Convention Center, less than 10 miles from the Comfort Suites Plano East – Richardson.
Shopping at Galleria Dallas Shopping area and family fun at Arlington Six Flags are both near this hotel. Texas A and M University and the University of Texas Dallas are less than 10 miles.
Show less
When you stay at Comfort Suites Plano East - Richardson in Plano, you'll be in the historical district, within a 10-minute drive of University of Texas at Dallas and Baylor Scott & White The Heart Hospital.
This spa hotel is 12.3 mi (19.8 km) from Galleria Dallas and 8.1 mi (13.1 km) from Allen Premium Outlets. Make yourself at home in one of the 84 air-conditioned rooms featuring refrigerators and microwaves.
43-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Plano? This hotel has 581 square feet (54 square meters) of space consisting of conference space and a meeting room. RV/bus/truck parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
3:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 50 per accommodation, per stay
We have included all charges provided to us by the property.
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You need to know
- Pool access available from 8:00 AM to 11:00 PM.
- Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- A pet fee will be charged
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Hindi
English
Chinese (Mandarin)
Spanish
Nearby attractions
ArtCentre of Plano
1.7 km / 1 mi
Collin Creek Redevelopment
1.9 km / 1.2 mi
The Main Event
2.9 km / 1.8 mi
CityLine
3.7 km / 2.3 mi
Plano Convention Center
4.9 km / 3.1 mi
Oak Point Park & Nature Preserve
5.8 km / 3.6 mi
Eisemann Center for the Performing Arts
6.5 km / 4 mi
Methodist Hospital Campus for Continuing Care
8 km / 5 mi
Watters Creek at Montgomery Farm
8.2 km / 5.1 mi
Breckinridge Park
8.7 km / 5.4 mi
University of Texas at Dallas
8.8 km / 5.5 mi
Baylor Scott & White The Heart Hospital
8.9 km / 5.5 mi
Four Bullets Brewery
9.3 km / 5.8 mi
Ewing Mansion
9.5 km / 5.9 mi
Galaxy Rooms
10.2 km / 6.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 84
- Number of floors (main building): 3
- hotel
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
- Room serviceExtra charge
Show 20 more facilities & services
- Laundry service
- LaunderetteExtra charge
- Multilingual staffExtra charge
- 24-hour securityExtra charge
- Lift accessExtra charge
- GymExtra charge
- Newspapers
- Smoking areaExtra charge
- Conference room
- Meeting room
- PhotocopierExtra charge
- Business centreExtra charge
- Indoor freshwater pool: 1
- Outdoor freshwater pool
- TV lounge
- Hot tubExtra charge
- Spa centreExtra charge
- Breakfast
- Non-smoking establishmentExtra charge
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 28 m²SUI.KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Alarm clock
- Hairdryer
- Radio
- Microwave
- Ironing set
- Cable TV
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
- Wi-fi
- Hydro-massage bath
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Room amenities
- Desk
- Alarm clock
- Hairdryer
- Radio
- Microwave
- Ironing set
- Cable TV
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
- Wi-fi
- Hydro-massage bath
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 28 m²SUI.2Q-NM
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Radio
- Microwave
- Ironing set
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE TWO QUEEN BEDS NON SMOKING
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-NM
Room amenities
- Hairdryer
- Radio
- Microwave
- Ironing set
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 BedroomSUI.KG-NM
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Hairdryer
- Radio
- Microwave
- Ironing set
- Wake-up service
- Alarm clock
- Desk
Facilities with extra charge
- Tea and coffee making facilities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Room amenities
- Cable TV
- Hairdryer
- Radio
- Microwave
- Ironing set
- Wake-up service
- Alarm clock
- Desk
Facilities with extra charge
- Tea and coffee making facilities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 1 Bedroom • 28 m²SUI.H6-KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Alarm clock
- Wake-up service
- Cable TV
- Wheelchair-accessible
- Hairdryer
- Desk
- Radio
- Microwave
Show all 9 amenities
- Ironing set
Facilities with extra charge
- Wi-fi
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE Accessible KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Room amenities
- Alarm clock
- Wake-up service
- Cable TV
- Wheelchair-accessible
- Hairdryer
- Desk
- Radio
- Microwave
- Ironing set
Facilities with extra charge
- Wi-fi
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • Accessible • 1 Bedroom • 28 m²SUI.H6
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Radio
- Microwave
- Ironing set
- Wheelchair-accessible
- Cable TV
- Desk
- Alarm clock
Show all 9 amenities
- Wake-up service
Facilities with extra charge
- Wi-fi
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Suites Plano East – Richardson
SUITE Accessible
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Room amenities
- Hairdryer
- Radio
- Microwave
- Ironing set
- Wheelchair-accessible
- Cable TV
- Desk
- Alarm clock
- Wake-up service
Facilities with extra charge
- Wi-fi
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Comfort Suites Plano East – Richardson
100
reviews shown
John
Renovations, non working elevator, and uncleaned lobby made for a bad experience.
Grace
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Donna
My conformation email said I could check in at 11 am when I got there after driving 4 hrs they wanted to charge me so I had to sit in my car until 2 pm. The elevator was not working then my room was on the second floor I have arthritis in my spine, I walked up the stairs and then they had put me in a room tat someone was already occupying so then they put me in a different room and the toilet was clogged so I called the front desk and was told I had to walk down the stairs if I wanted a get a plunger. It was a horrible experience and I will not return
Jakob
I wish the swimming pool was a little bit cleaner
Deb
Under construction without much concern for safety. Staff absolutely rude. Don’t count on breakfast-ran out of most things by 9. Hot tub didn’t work.
Tom
Hotel is under renovation, check in was hindered, reservation was not initially looked up (clerk wanted me to pay for prepaid reservation) and room did not have soaking tub as per hotels.com booking.
SAORI
The staff were very friendly and helpful. However, during my stay, the front desk area and the dining area were under construction, so it was quite noisy.
Steven
In middle of renovation
Leaky shower and slow draining
Leaky shower and slow draining
Robert
Elevator was not working. The room was very damp, the floors were damp and the beds felt that way too. Also seen mold on bench by the tv. Breakfast was good. Wish the had fresh brewed coffee instead of in a machine.
Ardena
Room smelled bad and they had roaches.
The bedsheets was dirty that had stains on the sheets. The only good thing about the hotel. The AC worked very, very, very good.
The bedsheets was dirty that had stains on the sheets. The only good thing about the hotel. The AC worked very, very, very good.
Shaina
The room was absolutely filthy, roaches everywhere and a bunch of dead ones in fridge in room.. will never stay here again
Don
Everything was good but
Rebecca
My room had a used towel, amd smelled musty. We turned the air on and the room never cooled off. However, when leaving my room my daughter noticed you could see right into the room by the door jam and door. So we looked at other doors to see if it was a one off and it turns out most doors on the floor were damaged and had a peek hole. The staff was friendly but the cleaning staff could use a bit of training.
Chief
Bad attitude from staff !
Mohammed
Excellent Service and Staff, also the amenities can be compared easily to a Hilton or Marriott Hotels.
Again was a luvly experience worth each penny of mine.
Again was a luvly experience worth each penny of mine.
Christian
Over all awesome stay
Ruth
While the room seemed clean, the trash from previous occupants was still in both trash cans. The sheets and towels were clean. The hallway smelt awful and wasn't thoroughly vaccumed. I stayed from Saturday night through Tuesday morning...Monday morning I was awaken by painters in the hallway next to my room. Things could have been worse but doubt I will stay here again.
Barbara
Jacuzzi did not function and the pool and jaccuzi were very dirty. General lack of maintenance and updates needwd
Alina
Don’t book, spend an extra $20 a night elsewhere! The worst hotel I’ve ever stepped foot in. From staff, including management (who only bothered to communicate through email). Rooms are not clean. My daughter developed a severe allergic reaction, she couldn’t breathe and was getting blisters in her eyes. The front desk staff (Cherry), asked me to leave instead of contacting management. Another guest stepped in and asked her why she was being so rude. I have pictures, videos and recordings of the dirty room, ride staff, and poor treatment.
I travel often, and have never experienced such terrible “hospitality”.
Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out.
This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.
I travel often, and have never experienced such terrible “hospitality”.
Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out.
This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.
Jessica
The room we were given had a condom under the covers like they had just made the bed. We requested our money back but couldn’t get back since we made reservations through y’all. They did give us another room but the carpet was dirty and aticky
Erika
The elevator does not work properly, my husband was stuck on there for 30 min. Management was very unprofessional & did not want to accommodate us.
mark
Good room
Limited breakfast
Limited breakfast
Abdulazeez
Clean and convenient
Evelyn D
The pool looked like green mildew on the pool walls. I decided to not swim in it.
The breakfast was ok except the bagels were very hard, very dry. Coffee was not in the breakfast room. You had to walk to the area next to front desk. The sausage, eggs were bery tasty. I had one bagel but couldn’t eat it. Everything else with stay was great.
The breakfast was ok except the bagels were very hard, very dry. Coffee was not in the breakfast room. You had to walk to the area next to front desk. The sausage, eggs were bery tasty. I had one bagel but couldn’t eat it. Everything else with stay was great.
Viri
Weird smell to building but it’s ok it’s just an older building. Felt like the room was always stuffy
Kyle
Nice employees, very helpful. Clean, welcoming.
Yolanda
When i arrived on Friday 13,2026, the guy at the front desk gave me a room but the toilet didn't work. He offered me to use the plunger. Well, the toilet didn't even have water in it to use a plunger. Then, he offered me to sleep in a room with one bed. Well, there were 2 of us and we are Teachers on a business trip, not 2 women that sleeps together. He also wanted me to still stay in the room with 2 beds but walk down the hall and use the restroom. I paid for 2 beds and a room with a working restroom. I did not wanna come out me room with my pjs on using a restroom down the hall. I paid for 3 nights but only stayed 2. I ended up going to another hotel that Friday night. I wasn't accommodated or anything. On Saturday, i called the front desk for a refund and they kept telling me that the manager was out sick and wouldn't be in so i couldn't get a refund. So they called somebody out on Saturday to fix the toilet. Considering, i had already paid for this room and couldn't get a refund i went back on Saturday to finish my stay. Never got accommodated for that Friday that i didn't stay. I ended up haven't to still pay out of pocket for an extra night and still didn't get accommodated for Friday. The only thing that the lady that came in on Saturday said to me was if you're gonna give a bad review, just don't do one at all because it will reflect back on her. I just looked at her. In the meantime, i have paid for a hotel room that i couldn't even enjoy and you talking about a revi
Toan
The room is clean but no room service throughout the time we were staying. The AC in my room was broken and made the room so hot in the night that we could not sleep. At 3 AM, we asked the front desk and help solving the problem. He admitted the AC broken but refused to do anything due to the rooms were fully booked. He gave no apology, no compensate. Instead he blamed us that we should tell him earlier about it if we want to switch room and we should request room service if we wanted to have it. We had no choice but checked out the hotel at 4 AM.
Delores
Clean room and the staff was great Great beds
Nixon
Clean rooms, friendly and profecional staff
Roderick
We love the front desk ladies! We stay here every time we travel to Dallas and they are always so nice and help us with our needs. The complimentary breakfast is always great, you can tell the cooks take care of everything! The rooms are always clean and comfortable.
Imani
Rooms and breakfast weren’t really up to par but the staff was really helpful and friendly.
Monet
Room was neglected; toilet not working, big sticky residue stain in the carpet as you walk in the door and refrigerator was not working properly. Gave my room away to another person who invaded our room. Asked for another room property denied my request. Contacted Expedia they took the property side and denied me a refund due to being the same race; and committed racial discrimination against in terms of a refund due to the inconvenience.
Lori
Staff and amenities such as breakfast
Todd
Clean room & bathroom, nice sheets, courteous staff, great location.
Darius
Good service
Gabriel
The AC did not work in the room, and the staff was very unhelpful in that aspect. Had to pay to move to a new room, and the AC didn't work there either.
Jeanna
The room was not clean. Stains on comforter. Stains on furniture. Exercise room can not be used as equipment was not functioning. Not enough lighting in rooms, very dark interior. Staff was friendly but made excuses.
.
.
Brandee
Clean room, friendly staff
Chadia
The entire hotel smelled like marijuana and my 6 year old son had an asthma attack. We had to switch rooms and the smell was still disgusting and there were dogs barking all night. The staff is never at the desk and they all look miserable and half asleep. There is also a man living out of his truck in the hotel parking lot. It's not safe.
Riley
The room was spotless and the breakfast was delicious.
Adam
Love this place so clean and staff is so friendly
Adam
Staff was so nice and the hotel was very clean,will definitely be back and I definitely recommend this hotel to anyone!
Patrick
Quiet area
Denzell
Very comfortable bed.
Winsome
The room was very spacious, and clean, but breakfast was limited.
Kamal
No clening
John
The room was clean and it was a very good stay!
Roger
Rooms were very spacious especially for an older hotel
Tommy
Clean room hot tub
adan
Staff was amazing and room was great!!!
Crystal
Its very nice here
Pedro
Dirty room, hallway smells like marijuana
Destiny Annmarie
Room was dirty, sheets were stained and dirty, blood on sheets, dirty curtains and chair stains, dead bugs in the closet, furniture were chipped, staff was rude
Edward
Very comfortable!
Crystal
Clean room
Meagan
Multiple Front desk Staff not the kindest. Breakfast staff and cleaning crew were very warm and welcoming.
Milton
Great rooms
Denzell
The staff is very exceptional making my stay a pleasure.1
MengWei
The manager is rude and unwilling to help, do not stay here!
steve
Misrepresented on internet, chose not to stay, partial refund,so, lost money. Hesitant to book with Best Western
Not clean, Staff unwilling to help
Not clean, Staff unwilling to help
Ryan
Our room had a musky/ damp smelling but the
Bed was comfortable and tv cable had good selections.
The 24 hour coffee is terrible and it’s just instant on demand. Instant coffee never replaces freshly brewed
Overall, hotel is very dated and it does not look like the pictures online. I don’t recommend staying here when there are so many other choices.
Bed was comfortable and tv cable had good selections.
The 24 hour coffee is terrible and it’s just instant on demand. Instant coffee never replaces freshly brewed
Overall, hotel is very dated and it does not look like the pictures online. I don’t recommend staying here when there are so many other choices.
Denzell
The staff is extremely pleasant and helpful, especially Gopi!
Tiffany
Our family booked several rooms for a funeral. We spent a lot of time out at the pool/hot tub area. The room was comfortable and the breakfast was good. There was an attendent constantly refilling breakfast options and wiping things down. Very clean and friendly staff.
Veronica
Could be cleaned a little deeper. Add more towels in the restroom. A little outdated.
Peter
Not worth the money! Hotel is dated! You enter the lobby greeted by a sculpture of plastic tubes with bubbles. The hotel sells snacks and booze like a bodega in the lobby. Rooms stink. Hallways smell of marijuana! No charging ports in the rooms. Maintenance is a bandaid. The hanger rack in the closet, if you can open the bifold mirror doors; is literally 4feet off the floor. No extra bedding available for the pullout bed.
The good thing is that toiletries were actually a real bar of soap and shampoo was an actual brand name bottle not the mystery bottles of stuff mounted to the wall in the shower.
Additionally, when are hotels going to get rid of tubs and install standup showers? And no grab bars in the shower!
I will not return!
The good thing is that toiletries were actually a real bar of soap and shampoo was an actual brand name bottle not the mystery bottles of stuff mounted to the wall in the shower.
Additionally, when are hotels going to get rid of tubs and install standup showers? And no grab bars in the shower!
I will not return!
Jade
Good
Claude
Great hotel! Stayed here before, staff always nice and accommodating.
Brandon
Great!
YUNMENG
Absolutely would not recommend this hotel. Never coming back. The whole place is old, run-down, and dirty, with a terrible smell. The bathroom was disgusting. I didn’t even dare to use the shower. Worst of all, someone was banging on the door at 1 a.m., which felt very unsafe. Terrible experience, strongly not recommended!
Emma
First room they gave me was dirty and they moved me to a new one which the key card didnt work so it was a whole bunch of back and forth plus the linens were still dirty on the new room and the keycard didn't work the next morning either. Staff was pretty nice though
Valeria
Pésimas condiciendo, demasiado olor a humedad y marihuana, cucarachas y el baño en pésimas condiciones
Linh
Over all ok, need more lightings in the room and cleaner
Claude
Totally surprised how clean and well maintained this hotel was!! Definitely would stay again when in this area.
Denzell
Great location and quiet stay.
Ulysses
Price Friendly But…
My room had a smell of mold/mildew. I didn’t complain because I was only in the room late at night to sleep (gone during the day) so it got the job done. But on my last night I saw 2 roaches! A parent & a baby one. More than likely won’t stay here again.
Brandon
Awesome!
Wonderful place. Clean, comfortable and affordable! Highly recommend
Brian
9
Alejandro
Open the door in the hallway to air out the carpet. Smell dingy
Judson
Property not maintained well.
Arrianne
I would stay again
Eldon
Staff always remembers me, they are friendly & helpful. When I am in Plano this is the only hotel I stay at.
Denzell
Very comfortable bet and superb staff.
Karen
Hard Pass
States there is a hot tub..nope..the thing they would call a hot tub had not steps or hand railing, water was cold and slimey.. The pool was not very good either. Front desk person was hard to understand
Dasmine
My stay here was very pleasant. The room was very spacious & clean. The breakfast selection was great as well. Hotel staff were great also.
Shahalie
I didn’t like that the mini fridge did not work and the smell in the rooms were odd. but overall it was a nice place, cheap and convenient
Bobbi
Aersome
joe
Good Hotel and friendly staff
Denzell
Very comforting atmosphere and friendly staff. Great food choices in the area.
Jennifer
Excellent customer service.
Tarick
It was a nice stay, quite, enjoyable.
Rebecca
The staff was very nice, hotel was clean, breakfast was typical. The hot tub didn’t work and they wanted a deposit that you weren’t told about until you arrived.
Freeman
I think its renovate not long ago and everything looks good. The staff is very friendly, the room is clean and breakfast was included. Worth for the money
Verified traveler
Not a good stay
I feel that the hotel needs to upgrade. The building is very obviously and the rooms need serious upgrade. The electrical outlets were loose in the room. The furnishings are old and worn. The clost had a mirror door. The curtains in the rooms were filthy. We didnt even wanna touch them honestly. For the price its okay. But overall I wasnt comfortable there due to conditions of rhe room. They told me that the early check in fee is 15.00 when I called before we arrived. After we arrived theu changed it to 25.00. The parking lot had trash in them and alot of sketchy people hang outside at night.
Caden
I liked everything about the room but the tub needed some work, the water would pool in the middle because it was so worn down.
Vanessa
Everything was good, the room was clean and service was nice. Only thing is that there was no tv remote
Verified traveler
FIVE STARS!
Great place as always
Miles and Lowenna
AVOID! I am not usually one to write a review good or bad. Although, I do tend to rely on them and probably should make it more of a habit. However, this is the first time, I have left a hotel early. We booked for 3 nights. Arrived the first night and check in was easy. The room was old but not too bad. It was missing the shower curtain, bath towels, and TV remote at a min. I stopped at the front desk and asked about those and was switched to a second room. It still had trash on the floor from a previous occupant. The hallway had an odor similar to that of drugs and both my son and I immediately started getting a headache. We tried to go to bed around 10pm but our new room, on the second floor, looked out over the pool area. Other guests were enjoying themselves in the pool and around it at least until midnight - I finally fell asleep at that point, exhausted enough to tune out the noise. Prior to going to bed, I passed a couple of the other guests (more likely residents) and did not feel safe. We ended up blocking the door to feel safer. Breakfast did not even look edible - we ended up going somewhere else and not risking it. We checked out and asked for a refund for the remaining 2 nights. I knew it would be hit and miss for the first night but the other was still 24hrs out. They refused - the sure stay promise is a lie! I wrote all my issues down since the desk clerk had a hard time understanding. He did not seem surprised at all and offered no apology.
Brandon
5 STARS🌟
Awesome place, very cozy
Lavon
Very sweet , attentive staff , interior on other hand didn’t meet requirements.
Location & surroundings
Comfort Suites Plano East – Richardson
640 E Park Boulevard, Plano, United States
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Comfort Suites Plano East – Richardson
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