Name: Sonesta Simply Suites Dallas Richardson
Address: 12525 Greenville Avenue, Dallas, 75243, US

2/10

Poor

16 Jul 2026

David

my room had a minor issue, that after I advised the front desk !! it was ignored. then after over 24 hours had elapsed then I was moved to another room, where the TV wouldn't function. I advised staff again and that evening it was. repaired.

Self

10/10

Exceptional

15 Jul 2026

Jose A

I recommend the place all excellent staff very friendly and attentive.

Friends

2/10

Poor

14 Jul 2026

Anailis

Fue horrible la estancia.

Partner

8/10

Excellent

13 Jul 2026

Walter

Great experience 👍 👌 👏 🙌 😊 ☺️ 👍

2/10

Poor

12 Jul 2026

David

when the TV was not working, it took some time to fix it. but when the ' surface light' of the counter never got fixed. I was moved to another room. So a well-known and supposedly 'affluent' .brand Hotel gives 1-star service , it does tend to leave you 🤔 thinking about who deserves uour 💸 dollars.

Self

6/10

Pleasant

10 Jul 2026

Christopher

Stayed 4 days and not once was our room cleaned apparently they only do room service for extended stays. Makes no sense

Partner

10/10

Exceptional

08 Jul 2026

Candace

We stayed for a few nights and everything was great and staff was very helpful. My husband had to go back to work early so we had to leave early. The hotel staff was also great about helping us get out early. Bbq pits were great and the free laundry really helped. Definitely will stay here again!! Also to add the kitchen saved us tons of money (family of 6).

Family_with_children

6/10

Pleasant

07 Jul 2026

Eric

What can I say

Self

2/10

Poor

06 Jul 2026

Nariah

Firstly. The hotel is DIRTY! The bathroom tub had black footprints in them. The room was HOT the air only worked at night. Staff was RUDE when asking for extra bath towels

Friends

8/10

Excellent

06 Jul 2026

Deja

Had a great check-in process. Everything went smoothly and the lady at the front desk was very sweet. The only reason I didn’t give 5 stars is for 1. We had some issues with the electricity/lights our second day there and for 2. The woman that worked at the front desk the next morning was very rude and short with me when I asked to swap towels for fresh towels. She needs better customer service skills. But overall, stay wasn’t too bad. I would stay again.

Partner

8/10

Excellent

03 Jul 2026

Dominic

The room itself was quite nice. hallways and stairwells smelled a little wierd and had trash.

Self

10/10

Exceptional

03 Jul 2026

Alejandro R

Nice clean room, helpful staff.

Partner

6/10

Pleasant

01 Jul 2026

Stephanie

I did not like having to pay $150 for a pet when that was not clearly communicated on the website. My room smelled like smoke. The overall stay was fine

Pet

2/10

Poor

30 Jun 2026

Dennis

We were not able to spend the night as the lobby and our room were so over scented we had to leave and find another hotel

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Rafael Jovanny

Rooms need to be more clean

Friends

4/10

Poor

28 Jun 2026

Patricia

The bathroom was dirty with hairs on the bathtub and also smelled of cigarettes

Family_with_children

6/10

Pleasant

26 Jun 2026

Susi

1st time was great, but this time, even the room was clean, the bathtub was a bit old, the AC was noisy and the carpet was a bit dirty....nothing to worry about ...just not as pleasant than the 1st time stay

Friends_and_family Family

2/10

Poor

24 Jun 2026

James

WiFi doesn’t work 95% if the time. If you want or need WiFi, DO NOT STAY HERE.

Self

2/10

Poor

24 Jun 2026

James

Karen at the front desk was extremely friendly, helpful and professional. Hallways on upper floors were unimaginably hot and were NOT air conditioned at all. The carpets in the hallways looked like they hadn’t been vacuumed in a week. WiFi is non existent 95% of the time. I had to relog into the server with a password every time I tried to use the WiFi. If you need WiFi, DO NOT STAY HERE! Sketchy homeless people just outside the hotel. A cemetery borders the parking lot. Traffic noise is extremely loud. Rooms are immaculately clean and the AC is great. Endless hot water and great showers earned 1 star alone. The kitchen is great.

Self

10/10

Exceptional

24 Jun 2026

Luis

Loved my stay, small inconvenience when checking in. But other than that everything went great.

8/10

Excellent

24 Jun 2026

Yolanda

Aside from the floor being flooded when we got there, we were moved to a different room immediately. Ron was nice, cool and very accommodating. Will return.!!

Business

6/10

Pleasant

22 Jun 2026

Timothy

Ok

Self

2/10

Poor

22 Jun 2026

Alacia

Poor customer service, no pool, AC didn’t work well in my room.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

James

Great staff, Clean, Quiet rooms, safe parking, and nice location.

Self

10/10

Exceptional

19 Jun 2026

Jose

The stay was fine and the and was covinience location.

8/10

Excellent

18 Jun 2026

Carrie

Spacious suite. Great quality for the price.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Michele

The room was delicious and nice

10/10

Exceptional

17 Jun 2026

Alyssa

Everything about the room was perfect for my solo trip. Very clean and the staff was helpful and friendly

Self

10/10

Exceptional

15 Jun 2026

Jovard

The room was well cleaned

Partner

10/10

Exceptional

14 Jun 2026

Susi

great spacious room, bathroom and shower clean and perfect. no complaints at all
equiped and clean kitchen.

Family_with_children

2/10

Poor

11 Jun 2026

Bridget

Check in was easy, however, the staff was rude. If you need towels or new sheets, I was told I would have to bring my dirty stuff to the front desk and they will do a swap - towel for towel etc. Our mattress was on the floor, it was a very rundown gross place. This is a long term stay place, not a weekend getaway. Will not stay here again, and do not recommend.

Partner

10/10

Exceptional

11 Jun 2026

Chad

Easy checkin, comfortable room

Self

10/10

Exceptional

10 Jun 2026

Brejal

Clean room

10/10

Exceptional

07 Jun 2026

Previlious

Clean room staff

Partner

10/10

Exceptional

02 Jun 2026

Weihong

Clean room.

Self

2/10

Poor

02 Jun 2026

Samer

For stays longer than one week, housekeeping and cleaning services are not provided automatically. Guests must go to the front desk to request basic items such as trash bags and towels.

If you extend your stay for an additional day, you are required to pay an extra 50% deposit. Guests are also expected to take out their own trash and clean their beds themselves. No room service is provided.

I was blocked from extending my stay for no clear reason. The front desk told me they would not recommend making a new online reservation because I was blocked from extending my stay in their system, and they may not honor a new reservation made through Expedia.

Most of the staff were unfriendly, except for one red hair lady who was helpful and kind.

Family_with_children

4/10

Poor

01 Jun 2026

Erica

The rooms are spacious. Beds are comfortable but have the thinnest blankets. Layout of property is awkward; pavilion is only located on one side. Stairwells rancid and needs to be attended to more often. Trash cans over running with bags sitting on the floor. Carpet in hallways, which made it very stinky from 1st to 3rd floors. Sound was not an issue, even though property is located on freeway; but the walls are thin which made privacy an issue; especially with young kids. To say this is an extended stay hotel, privacy should be a main concern. You have to be there a whole 7 days before you can get service to rooms. You will be providing your own room service, changing beds and towels, which have to be taken to the front desk for exchange. Location is advantageous. No more than 45 minutes to get across town with bumper to bumper traffic.

Family

10/10

Exceptional

30 May 2026

James

Clean, Quite Rooms. Downside is, You can't check in till 4 pm

Self

8/10

Excellent

25 May 2026

Jessie

Thanks

8/10

Excellent

24 May 2026

Jessie

It was nice, and the room is always very clean

2/10

Poor

20 May 2026

carlos andres

Todo estaba sucio. Hasta la gente del frontdesk

Self

8/10

Excellent

17 May 2026

Raymond

I stayed for a work trip and the hotel wasn't too bad. There's a gym and free laundry (you must provide your own detergent). There's an elevator, but it's a little slow for a 3 story building. The rooms were clean. I bought cleaning wipes from local grocery store to wipe down the counters and the TV's remote control. Water pressure was low, but the water heater was quick to dispense hit water.

The room had a full sized refrigerator with an ice maker, a microwave, a 2 space electric stove, a 2 slice toaster and a dishwasher. Be sure to check your kitchenette drawers for silverware, mine didn't have spoons.

The staff was friendly during normal business hours. I had difficulty finding someone after hours, but when I did, they were helpful.

Self

6/10

Pleasant

13 May 2026

Francis

Yes

Friends_and_family Family

2/10

Poor

10 May 2026

Jarine

I had the displeasure of interacting with Zaria for both check ins. She was very unprofessional and rude. I wrote off the first interaction as her maybe having a bad day but her attitude was even worse the second time she assisted us with checking in. She set the tone for our stay both times and we won't be back. Customer service is NOT for her by any stretch... she needs to find something else to do for a living.

Partner

2/10

Poor

10 May 2026

Julio

Front desk were horrible people unwilling to work with us in the situation that we were in.

Business

6/10

Pleasant

10 May 2026

Jarine

I had the displeasure of interacting with Zaria for both check ins. She was very unprofessional and rude. I wrote off the first interaction as her maybe having a bad day but her attitude was even worse the second time she assisted us with checking in.

Partner

8/10

Excellent

09 May 2026

Bunnie

The clean room was very suitable and quiet.

Business

10/10

Exceptional

07 May 2026

Almas

Nice

10/10

Exceptional

05 May 2026

Zachary

Tcdst

8/10

Excellent

04 May 2026

Christina

The room was clean and had what we needed. The staff eas

6/10

Pleasant

30 Apr 2026

Tyonna

The room smelled very stale upon arriving. There was trash in the stairwells and no circulation of air so the smelled was bad. I stayed for 5 days and saw 1 roach thankfully and that was the only bugs we encountered. Aside from the smells and trash in the hallway, it wasn’t too bad.

Family_with_children

6/10

Pleasant

28 Apr 2026

Dawnette

The expressway is across the street and unfortunately the people who pander on the street end up sleeping in the hotel hallway. I was coming down the stairs and a man was passed out in the stairwell. The back door doesn’t close properly so anyone can walk through the door. My last couple of nights I didn't feel safe as a woman traveling alone. Other than that everything else was okay.

Self

2/10

Poor

26 Apr 2026

Andres

What amenities?

Where’s my deposit?

Business

10/10

Exceptional

24 Apr 2026

Ramanujam

Neat and good property

10/10

Exceptional

24 Apr 2026

Alicia

This was a pleasant stay and close to everything we needed !

10/10

Exceptional

12 Apr 2026

Oluwagbemiga

The room was clean and staff was very friendly and helpful. Kitchen was very clean but mo coffee in the room although there was a coffee pot in the room.
Overall, not a bad place to stay.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Aldo

Excellent service

6/10

Pleasant

29 Mar 2026

Gregory

Room was ok, hallways always had a strong smell of Mediterranean food. Our room was facing the main road, heard traffic all night. Lots of long term guest hanging around. Was good for the price, probably will not stay there again. I didn't use the the laundry or gym but both looked well equipped.

Partner

8/10

Excellent

23 Mar 2026

Wanda

Room very clean

2/10

Poor

23 Mar 2026

Nicole

I was never able to check in, then charged for the room.

Business

8/10

Excellent

22 Mar 2026

Shameria

It was ok

Partner

2/10

Poor

22 Mar 2026

Daphney

When I went to check in I was told the room was not available even though I booked it on March 5, 2026! I had to find another room after a 9 hour drive. I was charged for a room that I was told was unavailable.

Business Friends

2/10

Poor

21 Mar 2026

Judith

The room we were assigned was being fumigated with some chemical that caused us to have an allergic reaction and we had to leave immediately. They did refund our payments though

10/10

Exceptional

16 Mar 2026

Ashley

Always enjoy the stay

8/10

Excellent

15 Mar 2026

Wanda R

Clean room,staff very knowledgeable of place

Family

4/10

Poor

14 Mar 2026

Marisol

Room had no hand soap in bathroom had to go to front desk to request some - I have stayed at other sonesta properties have had the dish soap for the sink along with sponge and pod for dishwasher - no phone in the room- furnishing looked dirty and old stained lamp shade - and an odd smell not sure if cause had animals allowed but felt like a motel six trying to look better like a pig with some lipstick slapped on

Partner

4/10

Poor

09 Mar 2026

Kacey

The rooms are clean but I don’t know who ideal was it to put the trash on the stairs, but it has the whole stairway smelling bad to where you can’t walk down the stairs. I only stayed for two days. The front smelled awful. The stairs smelled awful everywhere smelled awful but the rooms.

2/10

Poor

07 Mar 2026

Yendis

One tv didn't work. ice maker didn't work..

8/10

Excellent

24 Feb 2026

Candace

Only 1 staff member

2/10

Poor

17 Feb 2026

Lindsey

This was by far the WORST place I ever stayed, the room was terrible the bathroom smelled of urine and a hooker on every corner , the staff was TERRIBLE! Never met a staff so rude and nonchalant, I’ll never and I mean ever stay here again in life!

8/10

Excellent

15 Feb 2026

Lydia

Yes

10/10

Exceptional

07 Feb 2026

kerlis

Me gusto mucho la habitación muy limpia muy amplia

Friends_and_family Family

2/10

Poor

05 Feb 2026

Kelvin

Terrible staff and lazy night shift manger brings her kids to work with her

10/10

Exceptional

30 Jan 2026

Francis

The room was spotless and the staff always really responsive l, friendly and helpful.

Friends_and_family Family

2/10

Poor

22 Jan 2026

Vicky

Was refused check in . I was told I was placed on do not rent to, after I arrived with luggage via ride share. Desk supervisor was very rude and unprofessional

Friends_and_family Family

4/10

Poor

21 Jan 2026

Sarah

They put us on the 3rd floor on the side that faces the highway. Worst experience.. we could not sleep! You could hear cars passing through the entire night. The room was clean and staff was nice.

8/10

Excellent

15 Jan 2026

Teresa

Room was clean and we loved the 2 beds in separate areas.

Friends_and_family Family

4/10

Poor

12 Jan 2026

Candace

The room was not clean! The bathroom had a strong odor. The sink had a strange smell. The towels had a strange smell. When I arrived to the room, the bed was made, but the toilet had not been cleaned. I know bec

10/10

Exceptional

08 Jan 2026

Ashley

Nice room

6/10

Pleasant

07 Jan 2026

Jorge

They didn’t have basic things like extra pillows, or toothpaste. The pillows were very flat, which made us regret extending the stay before checking in for the first night. The day staff was kind, but the night staff was rude and dismissive.

Partner

10/10

Exceptional

06 Jan 2026

Christine

Great staff

Business_and_leisure Partner

10/10

Exceptional

06 Jan 2026

Wilna

Yes

10/10

Exceptional

06 Jan 2026

Carolina

La habitación era espaciosa. La ropa blanca impecable. Y la atención de la recepcionistas fue muy amable. Además era muy silencioso. Lo recomiendo.

Leisure

6/10

Pleasant

05 Jan 2026

Marrone

My stay at Sonesta Simply Suites was a mixed bag. When I reserved my room, my wife and I expected the hotel to be the following:

-Primarily a hotel, not a long-term residency. The staff told me the hotel had people residing there for years, which was unexpected;
-The room would be cleaned somewhat regularly. The staff told me the rooms would only be cleaned every seven days; we stayed five days and had to maintain the room on our own, including vacuuming;
-Provide unfettered access to the gym. Every time we used the gym, we had to get the desk clerk to let us in the room.
-The staff to be consistently helpful. When we checked in, the young lady on the desk (Azaria), when queried, was somewhat surly. I had to check in to gain access to use facilities, when I needed new linen, she was unhelpful, and when I asked about the remote to the television in the gym, she told me they did not have one, despite, when I asked the previous day, another desk clerk (Viviana) was able to have maintenance provide the remote and set the television. Viviana was also very pleasant and helpful every time we encountered her.

I will only stay at this hotel again in an emergency. This was a most disconcerting experience.

Partner

10/10

Exceptional

02 Jan 2026

Paul

The room was clean and front desk employees were helpful and courteous.

10/10

Exceptional

01 Jan 2026

Tyesha

Cleanliness, and helpful staff.

Partner

10/10

Exceptional

31 Dec 2025

Tyesha

Clean room, no issues. Easy check in!

Partner

4/10

Poor

27 Dec 2025

Maria Fabiana

Decía que tenía wifi y fue un desastre ! Se conectaba solo 10 minutos, en el mundo que vivimos que no funcione wifi no existe ! No pasan a retirar la basura y no cambian las toallas !

Leisure Partner

2/10

Poor

24 Dec 2025

Taryn

the general manager was very rude to me and I am disabled as well.

Self

10/10

Exceptional

21 Dec 2025

Kiona

The room was spotless!! Staff was very helpful, even with a last minute extended start.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Vicky

Nice property

Business_and_leisure Family

6/10

Pleasant

14 Dec 2025

Nonso

The kitchen wasn't fully equipped.
No pressing iron, tablet soap and telephone in my room despite making request.

Business_and_leisure Self

8/10

Excellent

14 Dec 2025

nathan

It's great

4/10

Poor

13 Dec 2025

Vivian

The host at the front desk was rude, I arrived late early in the morning. I reserved the room in my friend name and I tried to show her that I booked the room and she treated me as if I was there as a domestic partner and she had left a key for me an the front desk and she refused to check an see

Partner

10/10

Exceptional

12 Dec 2025

Karla

Hope to stay here again, or at least get that same room. Felt like an entire apartment.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

ANTONIO

Yes

10/10

Exceptional

06 Dec 2025

Ross

Very clean and updated. Very happy with the hotel and room. It did have a full kitchen. I did not use it just slept for a few hours and out the door. Also was very quiet. I could not hear any traffic like some hotels. I would definitely stay again.

Business

2/10

Poor

06 Dec 2025

kenneth

Staff terrible

2/10

Poor

01 Dec 2025

Ivonne

Overall great place to rest, but front office might shift person worst customer service. Manager and cleaning AMAZING. Just front office rep ruined the night

10/10

Exceptional

24 Nov 2025

Antonia

Very comfortable and clean

Self