Name: Hyatt Place Dallas/Park Central
Address: 12411 North Central Expressway, Dallas, 75243, US

2/10

Poor

02 Aug 2026

Vanessa

We booked and paid a week before our check in, when we arrived at check in the worker stated they did not have any more two bed rooms i stated I booked and paid way in advance he said your not a Hyatt member they get first choice I stated there was no policy on that so we had to have a kind bed with 5 people in room.i asked if I could speak to a manager he stated it isn't do any good and wont change anything, so I did not get to speak to one . The ac In the front of hotel was not working the elevator was very wonky and not clean.super uncomfortable for 5 people.

6/10

Pleasant

28 Jul 2026

Jennifer

Hotel staff were friendly but the actual hotel needs some maintenance done. One elevator was not working and the lobby was very warm. They had fans trying to cool the lobby. The air was working good in the room though. In my room when I turned the shower on the handle to control the water fell off. I had to request twice for someone to come fix it. Breakfast was tasty but both mornings they were out of oatmeal but had the toppings for it sitting out and there wasn’t any jelly for toast both mornings. The juice was in pitchers and wasn’t cold from sitting out. Also if you are a light sleeper be aware the hotel is right next to the highway so traffic can be heard in the room at night. All minor issues but added up makes me not want to stay there again.

10/10

Exceptional

27 Jul 2026

Noemy

It was family friendly

8/10

Excellent

27 Jul 2026

John

One of the two elevators was out of operation. Also, the AC in the lobby was out. No one cleaned my room over the 2 days of my stay.

10/10

Exceptional

24 Jul 2026

Michael

Service from front desk, housekeeping and bar were exceptional. I felt right at home.

6/10

Pleasant

23 Jul 2026

Deborah

Room is set to be cleaned only every four days unless you request another cleaning. We requested another cleaning two days in a row, and it never happened.

6/10

Pleasant

21 Jul 2026

Ramero

The only problem we encounter is the floor is dusty with some human hair in the corners esp where the mirrors are located. My son had dust allergy and was keep on sneezing during our stay. We complained about it and the receptionist was kind enough to offer us to transfer to another room.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Ann

When I walked into the lobby, the air conditioner was out. Apparently, it had been out on the first floor for a while. In Texas heat, it’s pretty rough going without AC. They did have fans going, but the breakfast area did not have air-conditioning. The property really needed some TLC. There was only one elevator working, and it seemed a little rickety.

Self

10/10

Exceptional

20 Jul 2026

Michelle

The staff was friendly and helpful. This is a great place for families for the ample space it provides.

Family_with_children

6/10

Pleasant

20 Jul 2026

Danni

It was very hot in the lobby, one of the elevators was broken, the breakfast, not so good. The rooms tho were very clean.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Florence

The room is clean and specious. Parking is free.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Celeste

Lobby had no ac. Rooms could use an update.

Family

10/10

Exceptional

11 Jul 2026

SALMAN

It was a clean room.

4/10

Poor

06 Jul 2026

Juan

The room was ok, well maintained but the area of the breakfast with no ac the entire week and it’s over a 100 degrees in Texas!
Also they have a policy of cleaning the room every 4 days which is unbelievable especially in a Hyatt.
I stayed five days and requested several times to clean the room but nothing happened.
Nice people not efficient.

Family

10/10

Exceptional

28 Jun 2026

Todd

Rooms were outstanding and the front desk was very attentive to our needs.
Overall great stay .

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Cedric

What more can you ask for. Hotel was clean, comfortable and the staff was respectable!

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Jan

Convenient to Medical City Hospital.

Partner

10/10

Exceptional

23 Jun 2026

Timothy

Breakfast was good.
Suggest maintenance staff oil hinges on bathroom and room doors. Squeaky doors.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Jan

The room was clean, convenient to the Medical City Heart Hospital, and the staff were very friendly and supportive. Only complaint was a sluggish bathtub drain. Everything else was exceptionally good.

4/10

Poor

14 Jun 2026

Isela

We recently stayed at the Hyatt and overall had a decent experience, but there were a few issues that impacted our stay. When we arrived, the elevator was out of service, which made check-in and moving luggage more difficult. The exterior gate was also broken, so all guests had to park in the front of the building, creating a crowded and inconvenient parking situation. Additionally, the air conditioning in the front lobby was not working, making the common area quite uncomfortable, especially during the warmer part of the day.

Despite these maintenance issues, the staff was friendly and did their best to assist guests. Hopefully these problems are temporary and will be addressed soon, as the hotel has the potential to provide a much better guest experience.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Margaret

We had a very comfortable stay with toddlers in tow! The breakfast was actually tasty and has actually variety! Ice and water was available. Parking felt safe as it was in a gated area. The beds were very comfortable and we slept well. There was extra bedding.

Thee lobby and dining area was very hot…not sure why. So that was uncomfortable, but the room felt fine. (Hopefully that gets resolved as the summer peaks)

The tidy was tidy. BUT: Corners of the room had debris and hair that I know wasn’t ours so the place could’ve been cleaner. (Just a critic)

Family_with_children

10/10

Exceptional

12 Jun 2026

Ted

Nice.

Self

8/10

Excellent

11 Jun 2026

Erika

The staff was amazing! Day and night crew were both super friendly and helpful. David woods definitely saved the trip for me! The only downside was the elevator, one was down so the other had a bit of a delay. Breakfast was well stocked and staff was quick on refills if needed.

Family_with_children

4/10

Poor

11 Jun 2026

Hazel

Hotel has declined in quality, breakfast food is not how it was before. Cleanliness has also declined, AC was hot, pool always not open, pet fee too expensive for uncarpeted rooms, Staff has long, unclean nails at the front desk.

6/10

Pleasant

09 Jun 2026

Aditya

The experience was disappointing. The staff was often unhelpful and appeared to ignore guest requests. I frequently observed an employee using their phone instead of assisting guests or focusing on their responsibilities. The service quality needs significant improvement.

Self

2/10

Poor

09 Jun 2026

Omar

The property has multiple maintenance issues, including a malfunctioning elevator system. The buttons on the third floor do not work, guests are instructed to call the front desk for elevator service, and the front desk repeatedly fails to answer. Because I have a sprained foot, I have been forced to use the stairs multiple times. In addition, the pool has been closed and there are substantial maintenance issues throughout the property. These conditions were not disclosed ON EXPEDIA when I booked, and key advertised amenities are unavailable.

Family_with_children

6/10

Pleasant

06 Jun 2026

Misty

The beds were referred to as \"Flintstone\" type beds by my 18 year old and I agree. The a/c was out in the front desk area and when we checked in it smelled like weed. I'm not criticizing, just its harder when you are traveling with someone with reactive airway disease. The elevator was a bit scary with the sounds and kinda jolts when it stops. The pool was not open which I would have liked to be notified before check in and I would have moved the reservation elsewhere as it was a hot summer day and my 18 and 21 year olds wanted to swim. The night staff was kind when my husband spoke to her but the day staff on both days to check in and out could have been nicer. Facial expressions showed frustration but maybe they were uncomfortable as it was hot in there. None of us were crazy about the breakfast. The eggs were referred to by my 21 year old as they tasted like from egg drop soup minus the soup part. They definitely had weird flavor to them and I'm not sure were thoroughly cooked. I think the sausage could have been cooked more. The room was pretty clean overall. We went to the area for a concert and meeting family the next morning or I would have left the hotel and went back home after the concert. I also was not crazy about a $75 hold fee for incidental. I get hotels charge a fee but $75 on top of the room rate was excessive in my opinion. I expected a better experience with Hyatt on the building. I wouldn't and won't stay here again.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Melissa

David and Crystal were GREAT!!!!! Would stay there again. David and Crystal went above and beyond our expectations

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Megan

Upon arrival a nice girl helped checked me in but there was an older man who was helping another customer who was extremely rude to the customer as well as the girl that it turned me off and made me question where was I staying. It was disappointing to witness. It did not help that the AC in the lobby was broken? It was extremely hot. Thank god the hallways and hotel rooms were freezing! I felt like the rest of the employees were all on their phones and annoyed to be working but the place was clean, the hotel was clean (besides the dirty looking pool) and the breakfast was really good for a quick stay I recommend.

Family

4/10

Poor

04 Jun 2026

Jessica

YGE POOL IS CLOSED UNTIL FURTHER NOTICE! We didn't know until we got there and the pool was one of the main reasons we booked there. My kids were so upset and cried before we even got to the room. Call and check before you reserve.

Friends_and_family Family

4/10

Poor

04 Jun 2026

Angela

Everything was poor

Partner

8/10

Excellent

03 Jun 2026

Victor

Very comfortable bed, clean rooms with plenty of space. Locations is great if you have a car. Everything is within 5min. Couple of negatives: I had a corner room facing the freeway and I had to sleep with earplugs, literally feels like you're on the side of the road. Elevator was not working, not a huge deal and I'm sure they'll eventually fix it. Outdoor pool was out of service.. The comfort of the room and soft beds were enough to bookmark this one for my next trip to Dallas.

Self

10/10

Exceptional

02 Jun 2026

HuiLu

好

6/10

Pleasant

01 Jun 2026

Jomayra

6/01/2026
The staff were very friendly yes !
When I arrived I was so upset that the pool was NOT available without notice or anything! First floor had no AC so breakfast was not pleasant. Only 1 working elevator that seemed to take at least 20 min each time.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Samantha

The desk clerk was so helpful and friendly. The rooms were spacious and very quiet, loved the gated parking. Would love to stay here again.

Friends_and_family Family

4/10

Poor

31 May 2026

Fuscate

Only one good thing about the Hotel was the room. I can honestly say this was not a good experience - pool out of service, elevators did not work, A/C was broke and staff were unpleasant. I do not normally write reviews but this one has to written to let others know to be cautious when booking this hotel. There is a reason that is cheaper than other Hyatt Places.

Family_with_children

6/10

Pleasant

29 May 2026

Roderick

Suggest staying on odd numbers not facing freeway. Noise all night from traffic

Partner

10/10

Exceptional

28 May 2026

Kathryn Dianne

Clean and convenient to the airport.

Family

8/10

Excellent

26 May 2026

Avash

Clean room, staff.

Friends

8/10

Excellent

26 May 2026

Azeez

First thing that stands out about this property is the customer service! My family really appreciated the promptness and kindness of the front desk with assuring our needs were met. The breakfast was delicious and well worth trying each morning. My only concern was the elevator not being in service. I was told it was being serviced. I would stay here again!

Family_with_children

4/10

Poor

25 May 2026

Jennifer

I had a very disappointing stay overall. The elevator on my floor was broken, which I was not informed about prior to booking. This was a major inconvenience—I had to call the front desk every time I needed to come down, and several times no one even answered. I was ultimately forced to take the stairs, which is unacceptable, especially for guests(me) who may have mobility concerns.

There were also ants in the room, and the AC unit was visibly full of dust and dirt. I couldn’t use it because it aggravated my allergies, making the stay very uncomfortable.

I will say, the staff members I did interact with were great—professional and kind—but unfortunately the overall condition of the property and lack of communication overshadowed that.

Friends

8/10

Excellent

25 May 2026

Jonathan

It was very pleasant experience. The air conditioning in the lobby was not working and the dining area for breakfast needs to be larger. But over all it was very good. Liked the gated area for parking and convenience of being near the event we attended. Plus easy access on and off expressway.
Will definitely stay again.

Family

10/10

Exceptional

23 May 2026

Jane

Room and Property were very nice. Only issue was the bathroom was a little small but still very usable. Kitchen area was great and bed was very comfy.

Partner

10/10

Exceptional

21 May 2026

Margaret

I really enjoyed my stay .Everyone was very sweet and helpful I really enjoyed the breakfast also ...It was all very nice ....

Self

10/10

Exceptional

21 May 2026

Don

Parking was very good and convenient. Breakfast was better than most. Elevators were terrible.

Self

8/10

Excellent

19 May 2026

Carlos

Didn’t eat breakfast Parking was ok

8/10

Excellent

19 May 2026

Venkata Praveen

Property is maintained well

10/10

Exceptional

16 May 2026

samuela

It was a best stay I had and everything was so perfect !!

Self

2/10

Poor

15 May 2026

Diamond

The elevator felt like it was going to fall. It stops on every floor and shakes.

2/10

Poor

14 May 2026

Oscar

The room was hot, the lobby was even hotter during check in, breakfast and check out. During breakfast there were no plates, coffee, eggs or sausage. They kept saying they were working on it but we ended up leaving after 30min.

Family_with_children

10/10

Exceptional

14 May 2026

Chadrick

I had a great experience at this hotel, my room was very clean and nice. Breakfast was great the only thing I did not like was the air in the lobby was not working but other than that it was a great place.

Self

8/10

Excellent

12 May 2026

Shay

Room was clean, staff was amazing, air conditioning was great in the rooms, breakfast was not up to par. Pool is closed til memorial weekend, in Dallas when the weather is 90* the kids were not happy about that, they did suggest the ymca.

Family_with_children

4/10

Poor

09 May 2026

Toree

The property was extremely hot & humid in the rooms. There were fans in the lobby pointing towards the entrance. The elevator is a complete safety hazard it’s stopped & the door opened repeatedly every floor before even getting to the floor i was staying on which was level 6 everytime we got on it! The other elevator must have been out of order there was no sign however only one worked. The rooms were cleaned decent my sheets were dirty & there wasn’t a phone in the room to contact customer service. Breakfast was okay i’m not a fan of buffet style food i assumed it would be more covered & at least hot or warm if not provide a microwave. The pool was 3ft didn’t even bother. Overall 3/10 experience won’t be booking here ever again.

Family

6/10

Pleasant

09 May 2026

Christina

Room AC worked well, breakfast was unusually good. Only one elevator worked so slow access. Toilet and shower area shabby. Overall facility felt worn-out except in the Lobby and eating areas.

Partner

2/10

Poor

07 May 2026

Monali

Used cups and glasses in room were not picked up after room service.

4/10

Poor

05 May 2026

John

The room was clean and basic. The staff were very short tempered and seemed put off by requests for malfunctioning keys. One of the two elevators were broken and the functional elevator sometimes just simply refused to run. Was told there would be gated parking but the gate never closed. All in all 5/10 needs updates.

Partner

10/10

Exceptional

01 May 2026

juan

The staff where very helpful and the breakfast was excellent

Self

4/10

Poor

29 Apr 2026

mahmood

No A/C in lobby and breakfast area only one elevator working, And you have to call front desk to send a elevator.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Naihomy

The service was excellent from day one; the staff were very friendly. Everything was very clean and well-organized. During breakfast, everything was kept fully stocked, clean, and tidy. Thank you for your excellent service.

Friends

10/10

Exceptional

22 Apr 2026

Jennifer

We loved our girls weekend away. Batman (Zion) was so awesome, helped us the whole weekend and made sure we had a great stay. He was very professional and went above and beyond, making sure we were comfortable, had everything we needed and made us laugh more than we can count. You have great staff. Your hotel is beautiful and has a great lay out. We were a little sad that the outside pool was closed for repairs but we will let that slide. As the room was very nice, the AC worked well and the water pressure was amazing!

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Priscilla

Nice staff and clean

10/10

Exceptional

15 Apr 2026

Nga

Very good Thankyou

6/10

Pleasant

13 Apr 2026

Debbie

Front desk staff was very good. Didn’t use the breakfast. Room was large but the bathroom was very small with the sink in the bedroom area. No privacy. Furniture was clean and comfortable. No telephone!!! Wall a/c under window. Not one housekeeper I came across spoke English. No phone in room so
I had to go to the desk to get what I needed.

Family

10/10

Exceptional

02 Apr 2026

Yoelvis

Comfortable and clean. Good breakfast options.

Family

6/10

Pleasant

02 Apr 2026

Melissa

Only one elevator worked and it seemed iffy. The pool was closed. The workers were pleasant. The room was clean. Breakfast was free.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Tiffany

The breakfast was good. The room was clean. The staff was amazing. Air conditioning worked very well. My only issue was that I had booked a double room, and I was told when I arrived that it wasn’t available. We had to sleep 3 people to a king, as that was all that was available.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

ali

the base of comode was leaking, fortunatly there was enough towel to pot on the leak

Self

10/10

Exceptional

27 Mar 2026

LeAnne

The elevator is sketchy but I always like this hotel. It is clean, comfortable and convenient. The staff is always super friendly.

Self

6/10

Pleasant

25 Mar 2026

Holly

The hotel was nice, parking was free, and the hotel listed \"pet-friendly\" as one of it's amenities.

I am thankful for that, however, I paid a nonrefundable $100 \"deposit\" for having a small dog with me. This should have been in the listing.

I'm very disappointed-I literally chose this hotel for the pet-friendly listing and the lack of \"deposit\".

6/10

Pleasant

23 Mar 2026

Melinda

I called the property directly prior to check in and was told our room had a microwave. We checked in, no microwave which was fine. When I explained to the night mgr at check in, he argued and got very loud and rude that no one there told me that.I showed my phone call log. He continued to argue. There was no reason for that. He also hung out with his buddies in the lobby, very unprofessional. BUT the property was clean, the breakfast was WONDERFUL!

Family

4/10

Poor

23 Mar 2026

Marcus

The property was average at best. The rooms are super tiny. The bathroom makes you feel claustrophobic. No drawer space to take clothes out of luggage. Literally 2 drawers for a family of 5. The pool wasn't open, but it didn't look clean. Work-out area was meh. The staff was nice, but not around very much. First night, I was told the room I had reserved was not available anymore, and they tried to give me a smaller room. The room I got was on the 3rd floor, and the elevator didn't go down, so I had to take the stairs all week. Elevators were dirty, and I felt very skeptical getting into them. Check out ther was nobody at the front desk. Multiple people just left their key cards at the front because they got tired of waiting. Just an overall bad experience, I will not be going or recommending this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Brandee

My room was clean, staff was really nice, I overslept for breakfast but it probably was good, my drinks at their bar was okay. I would recommend this stay to all solo travelers and groups.

10/10

Exceptional

19 Mar 2026

Jennifer

Staff was friendly the beds were actually super comfortable

Family_with_children

6/10

Pleasant

18 Mar 2026

Johnny

safe didn't work, microwave not available, elevator broken for 2 days ... room was ok and spacious, the lady at the front desk that works on mondays around 3-4pm was very nice, her co-worker was very inefficient though

Partner

6/10

Pleasant

18 Mar 2026

Marcus

Rooms were clean but overall the property is pretty run down. Staff was great.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

PAOLA

The room was fine except for the noise of the shower. The lobby needs attention and the elevator it’s about to break down. The employees were nice.

Family

2/10

Poor

15 Mar 2026

Link

Both elevators were broken. A large breed dog barked all night long. The entrance gate, of the gated secure parking lot, was open (broken).

Business

10/10

Exceptional

15 Mar 2026

Shemika

Love the workers very friendly great customer service

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Amber

Love love love

10/10

Exceptional

11 Mar 2026

Ramnath

Clean, fantastic rooms

10/10

Exceptional

09 Mar 2026

Mark

We love the hotel, the Breakfast, the rooms are always clean.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Harcoover

Convenient location but can be a bit loud at night, so bring ear plugs for a restful sleep

4/10

Poor

07 Mar 2026

Saul

The elevators only one work..The AC in the lobby was broken, staff had a fan to alleviate the heat. People were smoking right at the front entrance (including staff).
breakfast was not great, nothing looked fresh and it was very plain.
Door slamming all night long. It sounded like people were in and out all night. Apparently there was a fight on 03/06/26. The cops showed up and were interviewing people involve in the issue this happened in the morning.

Partner

6/10

Pleasant

26 Feb 2026

Slobodan

Elevator not working, no discounts bo credit. Bad business.

10/10

Exceptional

20 Feb 2026

Clara

great staff, clean, comfortable

8/10

Excellent

19 Feb 2026

Howard

👍

Partner

10/10

Exceptional

18 Feb 2026

Jessica

Super clean, really nice and staff was very nice & helpful!

Partner

2/10

Poor

16 Feb 2026

Lizeth

The hotel is literally falling apart!
Also, I asked them to give us clean towels and to make the beds and they did nothing!!!! Terrible. Will never stay there again

Leisure Family

6/10

Pleasant

16 Feb 2026

Roger

We had to ask for another room. Because, our room was facing the freeway. And, it was extremely noisy. The front desk was extremely friendly and understood our problem.
Rooms very nice and clean. Next time, I will ask for a room not facing the freeway.

Business Family

10/10

Exceptional

15 Feb 2026

Elmer

Staff was very helpful. Room very clean. Coffee pot in the room which was a big yeeesssssssssss! Would stay there again. The buffet breakfast was more than expected in items & quality.

Business Self

4/10

Poor

11 Feb 2026

linda

The bathroom had paint or wall
Paper peeling from the ceiling. The elevator didn’t work for all floors . Not sure I’ll stay there my next trip to Dallas.

10/10

Exceptional

11 Feb 2026

Julio

The room was very clean. The staff was very friendly. The location was perfect for our flight out.

Partner

10/10

Exceptional

09 Feb 2026

darrell

Everyone was nice and Friendly . I ended up leaving My cowboy hat in after checkout , I was phoned promptly so I could go back to retrieve it.

Self