Name: Holiday Inn Express and Suites Wylie West
Address: 2200 W. Fm 544, Wylie, 75098, US

10/10

Exceptional

31 Jul 2026

Jaime

Exellent service

4/10

Poor

31 Jul 2026

Ivonne

First room I was given was not cleaned whatsoever. Same bedsheets left from a previous customer, crumbs, toilet had hairs all over it, and cup marks all over the tables. Second room I was given had urine/fecal matter stains on the toilet seat. By the third room, I couldn’t trust that my room was clean. I ended up having to stay because the manager did not want to issue me a refund. He then proceeded to tell me why he didn’t want to refund, which was bc he paid commission to Expedia and therefore he was losing money… despite the fact I was given a dirty room TWICE. The front desk staff was nice and helpful through the situation. Anyways, I personally wouldn’t stay there again. (PS zoom in on the toilet photos to see hair and stains)

Self

4/10

Poor

26 Jul 2026

ANITA

When walking into room, we noticed how dirty the bathroom floor was. It looked a bm had been tracked throughout the bath and entry. The carpet need to be vacuumed. The bedding didnt look clean. The bathtub was not clean. Staff moved us to another room. However,that room smelled like sewage. At 71 i need lots of light. With bedside lights it was not near enough. I wont stay there again.

8/10

Excellent

20 Jul 2026

Carl Jones

Everything good put me my $50 deposit return ASAP thank you

Family_with_children

6/10

Pleasant

10 Jul 2026

Gary

Gave us a room beds not made up or ready to use. They did move us to different room.

Family

10/10

Exceptional

06 Jul 2026

Sinthia

The temperature of the room was PERFECT, the cleanest room ive ever been too! Breakfast was AMAZING 100/10 IT WAS PERFECT

Partner

10/10

Exceptional

02 Jul 2026

Michael

Place is great. People were great.

10/10

Exceptional

23 Jun 2026

Priscilla

Great stay! Staff was very friendly. Hotel very clean.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

ANITA

Awesome

8/10

Excellent

15 Jun 2026

Tina

It is a nice place to stay. The hair dryer did not work and I let the front desk know. Within a few minutes, housekeeping brought me a new one.

Breakfast was good, and provided us with what we needed to start our day.

Family

6/10

Pleasant

13 Jun 2026

Feliciano

Decent hotel, but lacked promised amenities and housekeeping

The Good:
• The breakfast was okay (not too bad!).
• The staff was generally fine.
• The pool and gym were decent amenities.

The Bad (False Advertising):
• No Cribs: The website advertises \"free cribs/infant beds,\" but when I asked the receptionist, I was told they didn't have any.
• No Daily Cleaning: The site says they offer daily cleaning, which was not provided. My mom explicitly asked the cleaning staff in the hall to clean our room while we were out for 6 hours attending my graduation (trash was full, toilet paper was low). We came back and the room had not been touched at all.

Conclusion:
It served its purpose as a place to sleep, but management needs to address the lack of housekeeping and stop advertising amenities (like cribs and daily cleaning) that they cannot actually provide.

Family_with_children

10/10

Exceptional

09 Jun 2026

Josue

Excellent

10/10

Exceptional

08 Jun 2026

William

Excellent place to stay and relax.

Partner

4/10

Poor

02 Jun 2026

Matthew

Overall the property was bery

2/10

Poor

24 May 2026

Gregory

Told me no rooms were available even after booking.

Self

6/10

Pleasant

11 May 2026

Deborah

The property was clean, and the staff was great, but the shampoo, conditioner, and body wash containers are at the end of the tub/shower where the contents can’t help but fall on the inside of the tub making it very slickly. I slipped and bruised my shin pretty bad while trying to get in the shower. So, be very careful when getting in the shower! Also, we stayed three nights, and the second morning while we were trying to get dressed for our grandson’s graduation, all the lights in our room went out. The man who was on duty at the front desk could not find the problem, and brought us a lamp. He eventually put us in another room which was fine. Overall, it was an ok experience. However, the people at the front desk were exceptional, and the breakfast was absolutely wonderful!

Family

10/10

Exceptional

14 Apr 2026

Patrica

People were very helpful. Breakfast was fine. Very clean rooms

Partner

8/10

Excellent

14 Apr 2026

Karen

Wi-Fi out. Room not cleaned

Partner

4/10

Poor

31 Mar 2026

Vince

Breakfast was terrible! The egg and cheese omelette was still frozen. The pancake machine never worked. The only thing that was edible was the oatmeal. Checking in was horrendous! She couldn’t find my reservation even though I had the expedia confirmation number. Room was clean and nicely put together.

Family_with_children

10/10

Exceptional

30 Mar 2026

Sandy

Great breakfast. Hotel was extremely clean. Comfy beds. Great staff.

4/10

Poor

01 Mar 2026

Debra J

The room was satisfactory except for the bath tub was too slippery when the water ran. I had to stand and hold the grab bar to keeping from falling. Also when I got ready to leave both elevators were out of service. I had to bring my belongings down by stairs. One elevator was out of service when I visited in October and apparently never repaired.

Self

10/10

Exceptional

01 Mar 2026

Terrance

Good

Self

10/10

Exceptional

26 Feb 2026

Ranata

Yes!

Family_with_children

6/10

Pleasant

22 Feb 2026

Brianna

Staff was very friendly. Walls are quite thin, so bring headphones if you want to sleep through the night. A lot of water collected in the tub during the shower, and I almost fell a couple times. Hotel is under construction as well.

Self

2/10

Poor

22 Feb 2026

Amber

Staff was rude, no TVs for 2 days, ice machine broken

Partner

2/10

Poor

11 Feb 2026

Silvia

Unfortunately, I was unable to stay at the hotel due to an unexpected issues that prevented me from traveling as planned. As soon as I became aware of the situation, I requested a cancellation. Expedia contacted the hotel on my behalf; however, the cancellation request was not approved.

Given the circumstances, this was not a matter of preference or change of plans, but an unforeseen emergency. Since I was unable to travel or check in, I do not feel it is reasonable to be charged for a stay I could not physically make.

I would sincerely appreciate your reconsideration of this matter.

Leisure

6/10

Pleasant

06 Feb 2026

Thomas

This property was either being remodel or had a water break. Lots of needs due to ice storm. The attendants were efficient but not greatly helpful.

Leisure Friends

4/10

Poor

05 Feb 2026

Michael

The room and the whole hotel was dirty

10/10

Exceptional

18 Jan 2026

MOHAMMED

Excellent

10/10

Exceptional

12 Jan 2026

Araceli Estrada

Love the easy park & check in. Very clean and quiet too. Rooms are beautiful & comfortable, very welcoming for any type of stay. Third time staying here and will continue!

Leisure Self

10/10

Exceptional

10 Jan 2026

Araceli Estrada

Amazing staff, room, cleanliness and easy check in

Leisure Self

10/10

Exceptional

04 Jan 2026

Folasade

Thank to the staff on duty, I think Ola was training someone I don't remember her name, but was was equally professional and helpful. It was a short stay but it worth it.

10/10

Exceptional

18 Dec 2025

Enrico

All good

10/10

Exceptional

14 Dec 2025

Michael

Clean room. Great staff. Love the walk i shower!. Breakfast was top notch. They were putting up the Christmas decorations when i was there. Nice!

Friends_and_family Family

2/10

Poor

11 Dec 2025

Monica

The rooms are very outdated and not very comfortable to stay in. The restroom had little bugs in it by the shower and toilet.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2025

Maria

The room was clean, staff were helpful and friendly. Area is nice and lots of food and stores near by. Also felt very safe.

Business Self

10/10

Exceptional

18 Nov 2025

Francisco

Very friendly, clean and safe 👌

8/10

Excellent

04 Nov 2025

Marie

Yhis was a pleasent stay. Room was clean breakfast was good staff was beyond helpful. We had to check out a day early and they helped me get it done. My only gripe (and it's not specific to this hotel) is the beds are way too high. I'm old and short and have to bring a stool to even get in the bed.

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2025

Paula

Staff was awesome

Self

10/10

Exceptional

27 Oct 2025

Jessica

Great stay!

Room was clean, breakfast was great! Service was friendly! Will definitely stay again!

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Abelardo

It was ok. It’s close to family that’s why I stayed there. But they gave us a room at check in and it wasn’t even done, unmade beds, trash everywhere. They’re not ready for guests. Girl up front was “training a guy but then she didn’t even let him do anything. Makes me wonder why the employees aren’t delivering, cuz they’re not really training/teaching. It’s more like “watch me”. Whatever. It’s a hotel. It’s neither here or there. I got a bed and shower and I’m cool with that.

Leisure Family

6/10

Pleasant

13 Oct 2025

Sheena

Short stay

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Rebecca

Very accommodating. Staff at the front desk were wonderful! Breakfast staff the second morning was not on top of his game. The room was very clean and I would recommend this hotel to others

Business Pet

8/10

Excellent

12 Oct 2025

Brendan

The hotel is under renovation at this time so I’m not being too picky. Only one elevator was working. The air conditioning is strong!!! The hot water took 5-10 minutes to get hot. Overall good value for $$$. One last thing, the road it is on can take some time to get on. It’s busy most of the day.

8/10

Excellent

12 Oct 2025

LARITA

Newly renovated, friendly staff

Leisure Self

4/10

Poor

08 Oct 2025

Srinivasan

*Lift is shaky and scary
*bed makes loud noises
*Food quality is poor

Leisure Family_with_children

4/10

Poor

06 Oct 2025

Shannon

Should have read the reviews first

Not enough characters are allowed here to express what was completely wrong with this stay.

Among other things, the carpet in our room was filthy. It was so dirty. And, some unknown substance was ground into it in several spots. Take a look at the pictures. I took those in case the property tried to charge us. The pictures don't quite convey how bad it looked.

Ironically, we were told a couple of hours into our stay that we had to leave the room so they could deep-clean the carpet and AC unit. When we complained, the manager - who was perfectly friendly and professional, I must say - said we should have seen a flyer pushed under our door, and that the person at check-in should have informed us in advance. Neither of those happened. The cleaning was called off (maybe not the best idea). She was doing her best in what was a very bad fail in planning, so I have to give her credit for that.

Breakfast was dismal. Probably the worst I have ever had at a hotel. The manager on duty said they were changing management, and that was why they were out of everything. (We paid for this?!)

To be fair, the staff were professional and responsive. They were obviously going through some challenges. I just wonder how bad it must have been before new management was called in. I chose this property because we have always had great experiences with this chain. This stay proved that you should read the reviews first. Hopefully the new people can turn this around for future guests.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Larry

Overall the property was nice. The staff was on point. Everything was very good

Leisure Family

6/10

Pleasant

24 Sep 2025

Leann

Green Pool

The first room they gave us, the AC unit was leaking and the carpet was soaking wet. I called down and they quickly moved us to a different room. New room was missing the TV remote so they went to the originally booked room and brought us that one. Overall, good stay. Only complaint was that the pool water was green and dirty. We were not notified of this upon arrival so my kids were dressed in swimsuits and sunscreen to walk down and be super disappointed. One of the reasons I booked this hotel was for the pool. It was still over 100 degrees outside so I would have expected the pool to be kept up with.

Friends_and_family Family

4/10

Poor

21 Sep 2025

Heather

This hotel is in various states of disrepair - one elevator is broken, several halls are torn up as if under construction, though minus the sheeting/indicator that they're being improved. Our room had stains on the couch. The pool is green and actively growing things. The bed was clean and the staff was friendly.

Leisure Friends

4/10

Poor

19 Sep 2025

Gregory

Nasty

Hotel was dirty overall. Carpet stains in all the halls. The pool was nasty and not usable for my grandson. Obviously by the look of it , it has not been maintained in a long time. Patch work on the wall of my room and not painted. Bathtub had stains also. Just appeared to not be well maintained at all. will not stay here again

Self

10/10

Exceptional

18 Sep 2025

Gary

Breakfast

Family

10/10

Exceptional

07 Sep 2025

Stephanie

Na

Leisure Family

6/10

Pleasant

31 Aug 2025

Julie

There were no cinnamon buns for breakfast (we love them)
no medicines or toiletries to purchase
we had issue with loud music but called front desk and they handled it
ice machine 4th floor broken
breakfast was nice
staff were nice

Leisure Partner

6/10

Pleasant

26 Aug 2025

Tracey

The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.

6/10

Pleasant

24 Aug 2025

Amie

The staff was very friendly! The breakfast was very good. The building needs a lot of help. Needs to be cleaned from top to bottom. Needs quite of bit of repairs.

Leisure Family

8/10

Excellent

24 Aug 2025

Andria

The service and food was phenomenal. The pool appeared unclean, not sure if it was under construction. That was a little disappointing.

4/10

Poor

08 Aug 2025

Ali

Bad odor in the room.

Business_and_leisure

4/10

Poor

06 Aug 2025

John B.

The rooms ( especially the bathroom ) was not very clean. We went and bought cleaning supplies. There was no air conditioner in our room the first night . We had to change rooms to have air conditioning the second night which worked well. The entire stay (4 days) there was no air conditioning in the hallways in the Texas August heat.

6/10

Pleasant

31 Jul 2025

VALERIE

The people were nice. No one at the counter for 10 minutes when we checked in. The air conditioner was not on in the halls, which was uncomfortable and the humidity made the halls smell. The carpets had a lot of spots on them. The elevator would jump when it went up. The air conditioning worked great in the room. The room was clean. The bathroom was nice.

Friends_and_family Family

4/10

Poor

30 Jul 2025

Savanna

Hotel Stayers Beware

For the hotel to be so young, it really is worse for wear. The hallways are kept at 86 degrees possibly due to a broken AC unit. The air conditioners are actively leaking on several floors. There were areas with carpets and baseboards pulled up. Per hotel staff, no action plan to replace or fix these issues. They plan on leaving it in this rustic chic look. The AC in the rooms have black mold growing on them and the carpet is constantly wet. One elevator is down for “long term maintenance” and the other one is quite rickety. The nightly price of $100-$125 per night is elevated for the condition and service received. This is easily a $60-$80 per night type of establishment. Breakfast was good, but I couldn’t help but wonder what condition the kitchen was in and how the food was prepared. Most of the food was burnt leaving me questioning if they just saved the previous days’ food and put it back out. The pool was merky. One of the only positives was the Great location. Do yourself a favor and check out La Quinta next door, they are brand new. This one was rough!

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Janet

Pros: The staff was very pleasant. The room was clean. Breakfast was GOOD: sausage eggs, pancakes, etc.!
Cons: The room was not ready at check-in time (3 pm). We waited about 15 minutes. The room was called a \"suite\", but it was just a room: 2 queen beds & a sofa bed with no bedding on it. When we called the front desk, we were told to cime down and get some ourselves. The room was listed for \"7 people\", but only 3 sets of towels were provided. We asked for more towels and received 2 more. We asked again and were told to come get 4 more. There were no \"pool towels\", which made the towel shortage more challenging. We had to use the towels for the pool AND bath.There were 7 of us, and I assumed it would be an actual suite (as listed) with room for a roll-away bed. At check-in, I asked for a roll-away bed and was met with a confused stare. (She was NOT rude at all, just confused.) As it turns out, they do not have roll-away beds. Our 18-year-old grandson slept on the floor. And when we asked for bedding to make a place for him on the floor, we were (again) told to come diwn and get it. No pillow and no blanket were orovided fir him. Of course, the queen beds had 4 pillows each, so we gave some of those pillows to the people in the sofa-bed and the one on the floor. My husband went down to the desk to ask fir blankets. He got two, and that allowed us to make the floor feel a bit softer for our 18-year-old grandson. Honestly, I think they were short-staffed.

10/10

Exceptional

25 Jul 2025

Jeffrey

man at front desk smelled bad

8/10

Excellent

19 Jul 2025

Elizabeth

Did the job well

Business_and_leisure Self

8/10

Excellent

13 Jul 2025

Clayton

It’s a o

10/10

Exceptional

05 Jul 2025

Udeagha

Love it. Love it. Love it

Leisure Family_with_children

6/10

Pleasant

14 Jun 2025

Leigh Ann

Beds in our room were great!
Breakfast was not the greatest.
Room was not stocked well. Only 2 sets of towels for 4 people, 1 roll of toilet paper, so we ran out and ran out of toiletries too.
Not sure I’d stay here again

Leisure Friends

2/10

Poor

09 Jun 2025

sarah

Walked in and hotel looked great. Looked at the pool and it was green. Went to our floor and it was 90 degrees. Got into our room 80 degrees and had a terrible pet odor. Asked to switch rooms and told(it doesn’t smell bad to me) and was given a bottle of air freshener. The fridge did not work and the pull out mattress had some suspect spots on it. Not the holiday inn experience.

Leisure Family_with_children

6/10

Pleasant

02 Jun 2025

Scott

Carpeted hallways are disgusting. Big stains everywhere. Strain in front of my door looked like someone threw up. It appears no carpets have been cleaned in years. Thin walls allow you to hear your neighbors and loud hallways. Very cheaply built hotel. Definitely would not come back. Front desk staff is very friendly though.

Leisure Self

10/10

Exceptional

30 May 2025

Robert

Would stay again everyone was friendly

Leisure Pet

2/10

Poor

27 May 2025

Betrina

This is the worst, filthy, run-down, non-responsive staff. Broken toilet, stains on carpets, stains on towels, staff didn’t respond to anything at all and could benefit from a customer service class. Noisy. I think 1 person works there. It was gross. Never again.

Leisure Partner

10/10

Exceptional

18 May 2025

Robert

Everything was fantastic..My visit was great.Your hotel was perfect
Thank You

Leisure Pet

4/10

Poor

12 May 2025

Shannon

We have stayed at this property multiple times over the last few years and have really enjoyed it. However, this stay was less than stellar:

- no one was at checkin desk at 5pm for several minutes, no sign at front desk. After waiting over 15 minutes, we left and came back a couple of hours later.
- no signs denoting “Pardon our mess”, flooring up/bare concrete, drywall removed, etc (water damage?)
- stairwell all the way up to fourth floor was dirty, wasn’t swept or vacuumed the entire time we were there. Trash scattered throughout.
- ants in our room on fourth floor
- our room was not serviced after first night, so we only had one towel upon returning late second day. Front desk didn't answer for more towels to be brought up or picked up.
- in the past, breakfast was well serviced. This stay, multiple offerings were out of service, biscuits were hard, gravy was lukewarm and coagulating.

We hope that these items can be improved, we like being able to stay in Wylie when visiting family.

Leisure Family

8/10

Excellent

07 May 2025

Vicky

We need next time good vegetarian breakfast with more options

Business Friends

4/10

Poor

24 Apr 2025

Kelly

We stayed at this property exactly one year ago and it was completely different.

Leisure Family

10/10

Exceptional

23 Apr 2025

David

I could not ask for a better experience than my stay at the H I Express in Wylie Texas . Friendly staff , Clean rooms, Gym ,Pool and a hot breakfast with plenty of options to chose from at a very reasonable price

Leisure Pet

10/10

Exceptional

14 Apr 2025

Ghulam H

They are all so good

Leisure

6/10

Pleasant

03 Apr 2025

Erin

Just okay

Our beds were dirty and our sheets were also dirty. They were also undergoing some renovations. The beds were comfy for a nights stay, but overall was just an okay stay.

Friends_and_family Family

4/10

Poor

30 Mar 2025

Sabrina

Property dirty overall, both outside and in. Lobby was stuffy and hot i assume from lack of A/C. Front desk computers werent working properly and the poor desk attendant was clearly frazzled and disorganized as a result, understandably so. The room was ok aside from the broken toilet paper holder, dirty unvacuumed floors, and the view of disgusting half-filled green swimming pool. This property is in disarray and needs some help.

Leisure Family

4/10

Poor

27 Mar 2025

Kassiani

Hotel not maintained. Dirty common areas and a green pool

10/10

Exceptional

12 Mar 2025

Roger

Enjoyed stay

Friends_and_family Family

4/10

Poor

12 Mar 2025

Verified traveler

There were many things broken in the room. There was no toilet paper holder except the brackets on the wall because it was broken. So the toilet paper sat on the counter. The tv was broken and only partially worked with green line at bottom of the tv. My colleagues room was covered in dog hair and not clean

Business

10/10

Exceptional

02 Mar 2025

Cynthia

Staff were very friendly. Room was clean and bed was comfortable.

Leisure Family

6/10

Pleasant

20 Feb 2025

Vicky

Next time am visiting this hotel I want vegetarian food only this thing we expect overall hotel is good 👍

10/10

Exceptional

09 Feb 2025

Faraz

It’s relaxing

Friends_and_family Family

2/10

Poor

02 Feb 2025

Samia

This hotel desperately needs a complete makeover, including the incredibly rude staff.

Leisure Family

8/10

Excellent

23 Jan 2025

mohammad

Hood

2/10

Poor

17 Jan 2025

Vincent

We pulled the bed spread back to get in the bed and noticed stains on the bed spread, then seen stains on the sheets as well the lady working gave us some new sheets so we changed them ourselves.The shower had mold around the drain and in the corners that could have easily been brushed out, if the person cleaning would have actually done their job. Said on line recent renovation but the hotel itself could not have been that old. The walls in the bathroom were nasty and had stuff on them. In the hallway the trim was missing and there was probably 30’ of ceiling tiles missing it was definitely not recently renovated.

Leisure Partner

10/10

Exceptional

06 Jan 2025

Andrew

Great stay!

Very nice!

Business Self

2/10

Poor

30 Dec 2024

Emily

Bad Experience

The first room we were given had an open door and disheveled sheets. The second room had a constant beeping noise coming from behind the headboard that we informed the front desk about but that they never resolved. It also had a destroyed toilet paper holder that was fully broken and hanging by a screw. The room was also just dirty when you looked at the details (walls, floors, etc). I have stayed at the hotel many times but this was the worst of it and I won’t be going back.

Partner

10/10

Exceptional

29 Dec 2024

Tina

Nice place to stay

Leisure Partner

2/10

Poor

29 Dec 2024

Dyan

Hotel was closed on first floor due to water leak. Mold in the bathroom shower and needs new paint. Sheets had lots of holes